James Andretich

16900 Blue Heron Drive

Orland Park, Illinois 60467
(708) 403-3588
j.andretich@comcast.net

Summary of Qualifications
• Results driven leader with more than 29 years experience in sales, sales management, account
management, customer service and marketing.
• Strong communicator, problem solver and team leader with a pulse on ever changing industry
trends.
• Consistent top performer in new business management, new business sales, retention management
and retention of existing customers.
• Strategically build and maintain profitable relationships.

Work American Specialty Health, Health improvement and Wellness Organization

(Group sales Large), San Diego, California
Regional Sales Manager Eastern Region (December 2009-February 2010)
• Designed and implemented expansion distribution model for Eastern Region
• Hired, trained and managed all sales executives for Eastern Region
• Design an overall new distribution and implementation model for all business
• Designed and executed national general agent distribution
Implemented effective renewal and up-sell strategy to supersede market targets

Humana Small Business (2-99) Westchester, IL

Director Small Group Account Management (February 2007-July 2008)
• Enhanced 2 month persistency from 75% to an 86% and 12 month persistency from 66% to
76.4% for the past 18 months while increasing profitability on over 100,000 members
• Awarded Humana Presidents Club for 2007 due to achievement of 269% of all objectives
• Achieved all service metrics to all green status for the past 18 months
• Promoted 3 direct reports into management in 2007
• Implemented effective renewal and up-sell strategy to supersede market targets
• Highly interacted with actuary and product to maintain market competitiveness

Humana Small Business Medical (2-99) Westchester, IL

Director Small Group Sales (May 2005-February 2007)
• Achieved net growth of 14,400 members in 2006; first net growth year since 2001
• Awarded Humana Presidents club for 2006 due to achievement of 130% of all objectives
• Advanced 3 Account Coordinators to Account Advisor roles and 1 Account Advisor to Sales
Executive role
• Grew General Agent network from 1 to 5 in 2006
• Re introduced HMO products to accommodate market demand and grow profitability
• Implemented Broker Council in 2006
• Instituted cross training programs for all departments to provide seamless and operational
efficiency
• Designed and implemented training manual for Humana’s Sales Learning Academy
participants

Humana Dental Chicago, IL

Dental Sales Manager (2002-May 2005)
• Increased Dental and Life penetration from 18% to 29% in all medical markets
responsible for (Illinois, Indiana, Wisconsin, and Michigan)
 • Assisted in the growth of participating dentists, PPO, and DHMO. Grew DHMO
network to largest in Illinois
• Appointed first Dental Sales Manager; success led to positions across the country
• Conducted several broker seminars in all regional states

Protective Dental Care Chicago, IL

Group Manager (1999-2002)
• Increased Market share by 4% in 2000 and 5% in 2001
• Assisted in DHMO network, up 42 dentists in key geographical areas
• Educated and trained employees and brokers to enhance profitable growth
• Executed successful product distribution expansion into Northwest Indiana

Education Western Illinois University Macomb, IL