Double-Take Console

Users Guide

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2009 Double-Take Software, Inc. All rights reserved.
DTConsole-51FP3-03062009

Attention Notice
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46250 with a copy to Associate Corporate Counsel.
Rev 02/2009
1996-2009 Double-Take Software, Inc. All rights reserved.

Table of Contents
Chapter 1 Introduction .........................................................1-1
Resources ......................................................................................... 1-1

Chapter 2 Installing Double-Take Console ............................2-1

Requirements ................................................................................... 2-1
Protecting a server using Virtual Recovery Assistant for Hyper-V ................................. 2-1
Protecting a server using Double-Take for Hyper-V .................................................... 2-2

Installing Double-Take Console ........................................................ 2-2

Chapter 3 Navigating the Double-Take Console ....................3-1

Starting Double-Take Console ........................................................... 3-1
Getting help ...................................................................................... 3-1
Working in the Double-Take Console ................................................ 3-2
Changing default Double-Take Console options ................................ 3-3
Sharing the server configuration file ................................................ 3-3
Launching other Double-Take utilities .............................................. 3-3

Chapter 4 Virtual Recovery Assistant: Protecting a

Server with a Hyper-V Virtual Machine .................................4-1
Starting the protection workflow ...................................................... 4-2
Selecting the source machine ........................................................... 4-2
Selecting volumes to protect ............................................................ 4-4
Selecting a target server .................................................................. 4-5
Selecting the target volume .............................................................. 4-7
Configuring the replica virtual machine ............................................ 4-8
Setting protection options ................................................................ 4-9
Failing over to the replica virtual machine ...................................... 4-11
Reusing virtual hard disks .............................................................. 4-11

Chapter 5 Double-Take for Hyper-V:

Protecting a Hyper-V Virtual Machine ...................................5-1
Supported configurations ................................................................. 5-1
Starting the protection workflow ...................................................... 5-2
Selecting the source machine ........................................................... 5-2
Selecting a virtual machine ............................................................... 5-4
Selecting a target server .................................................................. 5-4
Selecting the target volume .............................................................. 5-6
Configuring the replica virtual machine ............................................ 5-6
i

Setting protection options ................................................................ 5-7

Virtual hard disks ............................................................................. 5-9
Performing failover ........................................................................... 5-9
Undoing failover ............................................................................... 5-9
Reversing failover ........................................................................... 5-10

Chapter 6 Monitoring Protection Jobs ...................................6-1

Monitoring connections .................................................................... 6-1
Viewing connection summary information ........................................ 6-2
Managing a connection ..................................................................... 6-3
Viewing connection details ............................................................... 6-6

Chapter 7 Monitoring Double-Take Servers ...........................7-1

Adding servers .................................................................................. 7-1
Adding servers manually .................................................................. 7-2
Importing servers ................................................................................................. 7-3

Managing servers ............................................................................. 7-3

Modifying credentials ....................................................................... 7-4
Viewing server details ...................................................................... 7-5
Viewing server events ........................................................................................... 7-7

Chapter 8 Using Firewalls .....................................................8-1

Double-Take ports ............................................................................ 8-1
Microsoft Windows ports .................................................................. 8-1
Hardware ports ................................................................................. 8-1

ii

Introduction
Double-Take Console allows you to manage all aspects of the
process of protecting your servers with Double-Take. With
Double-Take Console, you can:

Configure protection for an entire physical or virtual source server with a Microsoft Hyper-V
target server using the Virtual Recovery Assistant.

Configure protection for virtual machines running on the Microsoft Hyper-V platform using
Double-Take Console for Hyper-V.

Monitor your Double-Take servers and protection jobs, including statistics, events, and other
diagnostic or configuration information.

Resources
You have many resources available to you when using Double-Take.

Operating system and application documentationMake sure that you have complete
documentation for your operating system and your applications.
Double-Take documentationEach Double-Take manual is available in the \DblTake\docs
directory on the product CD and in the root of the installation directory you selected during the
installation. The manuals are in Adobe Acrobat PDF format. If needed, you can install the free
Adobe Acrobat Reader by downloading the latest version from the Adobe web site at
www.adobe.com.

Double-Take Users GuideThis guide is a complete how-to guide with detailed steps for
installing and using Double-Take. This guide also contains a complete list of Double-Take
messages, alerts, and statistics.
Double-Take Console Users GuideThis guide is a complete how-to guide for configuring
protection jobs using the Double-Take Console. This manual is installed to C:\Program
Files\Common Files\Double-Take Software\Double-Take
Console\Docs\Common\Console_Users_Guide.pdf.

ReadmeDouble-Take includes a readme file which contains any last-minute information. The
readme file is located in the \DblTake\docs directory of the product CD and in the root of the
installation directory you selected during the installation.
Other resourcesTechnical support, professional services, and training are available for all
Double-Take Software products.

Technical SupportIf you need technical assistance, you can contact technical support. All
basic configurations outlined in the Double-Take Users Guide and the Double-Take Console
Users Guide will be supported through technical support. Your technical support center is
dependent on the reseller or distributor you purchased your product from and is identified on
your service agreement. If you do not have access to this agreement, contact Double-Take
Software Technical Support and they will direct you to the correct service provider. To contact
Double-Take Software Technical Support, you will need your serial number and activation
code. For a complete list of US and international phone numbers, see the Double-Take
Software web site at www.doubletake.com. Online support is available at
support.doubletake.com.
Professional ServicesAssistance and support for advanced configurations may be referred
to a Pre-Sales Systems Engineer or to Professional Services. See the Double-Take Software
web site at www.doubletake.com for more information.
TrainingClassroom and computer-based training are available. See the Double-Take
Software web site at www.doubletake.com for more information.

1-1

Installing Double-Take
Console
Review the minimum requirements. When your servers meet the required conditions, continue with
the installation instructions.
For additional information about system requirements for Double-Take source and target servers, see
the Double-Take Users Guide.

Requirements

ClientThe Double-Take Console client software must be installed on a 32-bit or 64-bit version
physical or virtual server running one of the following operating systems:

Microsoft Windows XP with Service Pack 2 or later

Microsoft Windows 2003 with Service Pack 1 or later

Microsoft Windows 2008

NOTE:

Windows Management Instrumentation (WMI)Double-Take is dependent on the WMI

service. If you do not use this service in your environment, contact technical support.
.NETDepending on your version of Windows and the components you have installed, you may
see an initial screen indicating that you should install Microsoft .NET Framework. If you do not see
this screen, your server already has the appropriate version of Microsoft .NET. The best practice
is to install Microsoft .NET before installing Double-Take.
NOTE:

The client should not be running on the source machine.

The Microsoft .NET installation is via a web download. If your server does not have an
Internet connection, you must manually install Microsoft .NET from the Double-Take
CD or from a copy from the Microsoft web site.

Windows FirewallThe installation program will automatically attempt to configure the

required ports for Double-Take Console. If you cancel this step, you will have to configure ports
manually.

File system formatsFAT, FAT32, and NTFS file system formats are supported.

IP protocolsThe following network protocols are supported:

TCP/IP with static IP addressing or reserved DHCP addressing

IPv4 and IPv6 addressing

Protecting a server using Virtual Recovery Assistant for

Hyper-V
Double-Take requires the following minimum system configuration:

Source serverThe source server can be any 32- or 64-bit physical or virtual machine running
one of the following operating systems:

Microsoft Windows 2003 with Service Pack 1 or later

Microsoft Windows 2008

NOTE:

Windows 2003 Service Pack 2 is required for Hyper-V Integration Services.

Target serverThe target Microsoft Hyper-V host server is a physical machine running Hyper-V
Windows 2008 server.

PortsPorts 6320, 6330, and 135 must be opened on the source and target Hyper-V hosts.
2-1

Protecting a server using Double-Take for Hyper-V

Double-Take for Hyper-V requires the following minimum system configuration:

Source serverThe source server must be running Microsoft Windows Server 2008 Standard,
Datacenter, or Enterprise, 64-bit version, with the Hyper-V service installed
NOTE:

There is no limit on the number of virtual machines that can be protected when using
the Datacenter version of Double-Take for Hyper-V. Up to five virtual machines can
be protected with the Enterprise version.
The following are not supported:

Windows Server 2008 without Hyper-V

Clustered Windows 2008 Hyper-V hosts

Microsoft Hyper-V Server 2008

Target serverThe target Hyper-V server must be running Windows Server 2008 Standard,
Datacenter, or Enterprise, 64-bit version, with the Hyper-V service installed
NOTE:

The following are not supported:

Windows Server 2008 without Hyper-V

Clustered Windows 2008 Hyper-V hosts

Microsoft Hyper-V Server 2008

PortsPorts 6320, 6332, and 135 must be opened on the source and target Hyper-V hosts

Installing Double-Take Console

The Double-Take Dashboard and Double-Take Virtual Recovery Assistant for Hyper-V features of
Double-Take Console are installed as part of the Double-Take for Windows application. For
information about installing and upgrading Double-Take for Windows, including pre-installation
requirements, see the Double-Take Console Users Guide.
Double-Take for Hyper-V is also installed from the Double-Take Setup Launcher. To install
Double-Take for Hyper-V, launch the Double-Take autorun.exe file, then select Double-Take for
Hyper-V from the list of products. Select Install Double-Take for Hyper-V.

2-2

Navigating the
Double-Take Console
This section provides information about how to use the Double-Take Console.

Starting Double-Take Console

After Double-Take Console is installed, you can start it by selecting Start, Programs, Double-Take
Software, Double-Take Console. The Double-Take Console will appear.

Getting help
Additional information about tasks in the Double-Take Console interface is available in the online
help. To launch the online help:
1. From the Help menu, click Double-Take Console Help.
2. To navigate through the online help topics, click the icons in the upper-left corner of the help

window.

3. To open the Table of Contents, click the closed book icon.

To make sure that you are using the most recent version of Double-Take Console, periodically select
Help, Check for updates. This will launch the Double-Take Software technical support site to see if
an updated version of Double-Take is available.

3-1

Working in the Double-Take Console

The console provides an overview of the connection status for your servers, with a special emphasis
on servers that may need attention. The Home page provides an at-a-glance overview of the status
of your connections as well as controls for managing your connections.

From the Home page, you can:

Launch tasksClick the links in the Tasks area on the right.

View details about issues with connectionsSelect a connection in the Headlines area on
the left, then click View.

View information about serversClick the links in the Servers Summary area on the left.

View information about connectionsClick the links in the Connections Summary area on
the left.

To begin using Double-Take Console, click the Get Started button on the main toolbar, or select Go,
Get Started.

3-2

Changing default Double-Take Console options

On the Options page, you can configure general settings for Double-Take Console. To view the
Options page, either click the Options button on the main toolbar, or select Tools, Options.

Enter the following information.

1. In the Monitoring interval field, enter the interval (in number of seconds) at which you want

Double-Take to poll the servers for updated information.

2. In the Default port field, enter the port number Double-Take will use when sending requests to

the servers. The default is 6320.

3. Select Automatically check for updates to have Double-Take Console automatically check for

an updated version when the application starts.

4. When you are finished, click Save to save your changes and return to the Home page.

Sharing the server configuration file

You can share the Double-Take Console configuration between different installations of Double-Take
Console. To save a configuration for use by the same user on another machine, select File, Export.
When the Windows Save As dialog box appears, browse to where you want to save the file, enter a
name for the .xml file, and click Save. The configuration file will be saved as a Double-Take Console
XML file.

Launching other Double-Take utilities

Depending on which Double-Take utilities you have installed and licensed, you may be able to access
them from Double-Take Console. You can open the Management Console, the Application Manager,
and the Full-Server Failover Manager from the Tools menu.

Tools, Management ConsoleLaunch the Double-Take Management Console (only available if

the Double-Take Management Console is installed).

Tools, Application ManagerLaunch the Double-Take Application Manager (only available if

Application Manager is installed).

3-3

Tools, Full-Server Failover ManagerLaunch the Double-Take Full-Server Failover Manager

(only available if the Full-Server Failover Manager is installed).

You can also add other frequently-accessed application to the Tools menu.
1. To modify the list of utilities available from the Tools menu, select Tools, External Tools. The

External Tools window will appear.

2. Click the New button to add a new tool. Or, select a tool in the Tools area to edit settings for an

existing tool.

3. In the Name field, enter the name you want to use to identify the application or tool.
4. In the Command field, type the location of the .exe file for the tool, or click the Browse button

to locate the .exe file.

5. In the Arguments field, enter any command-line arguments that should be used to pass the

names of the selected object (connection or server) when launching the tool.

$(ConnectionSourceName)Name of the source server for the selected connection

$(ConnectionTargetName)Name of the target server for the selected connection

$(ServerName)Name of the selected server.

6. To remove a tool, select it in the Tools area, then click Delete.

7. When you are finished adding a tool, click Apply.
8. To add or edit another tool, repeat steps 1-7.
9. Click OK.

3-4

Virtual Recovery
Assistant: Protecting a
Server with a Hyper-V
Virtual Machine
Double-Take can be used to protect entire physical or virtual machines with Microsoft Hyper-V virtual
machines. Double-Take uses Virtual Recovery Assistant technology to automatically provision the
virtual machines for you on the target Hyper-V host, greatly simplifying the protection process.

The Double-Take clients are used to create protection jobs.

The target Hyper-V host server is a physical machine that the Hyper-V host software runs on.
All replica virtual machines will reside on this host.

Virtual replica machines are hosted by the Hyper-V host server. The virtual replica machines
are created by the source protection job, but remain powered off until failover. At failover, the
replica machine is powered on and assumes the identity of the original source machine.

Double-Take clients

C:\
Replica1_C:\
Source Machine 1
Source Machine 1_Replica
C:\

Replica2_C:\

D:\

Replica2_D:\

Source Machine 2

Hyper-V VHD files Source Machine 2_Replica

Target Microsoft Hyper-V Host Server

4-1

Starting the protection workflow

From the Home screen, click the Get Started button. You will be taken to the Get Started screen.

NOTE:

Depending on which Double-Take components you have installed, you may see additional
tasks on this screen.

To begin setting up protection for a server with a Hyper-V virtual machine, select Protect a server
to a Hyper-V virtual machine, then click Next.
The workflow will guide you through all the steps to protect the physical source server whose data
and system state you will be protecting with a virtual target server.

Selecting the source machine

When you click Protect a server to Hyper-V virtual machine, the Choose Source Server window
will appear.

4-2

Enter the following information for the source server:

1. ServerEnter or select the DNS name or IP address of the physical or virtual source server that

you want to protect. Or, click the Browse button to locate a server.

a. In the Browse for Server window, browse through the server tree to locate a source server.

b. After you have found the source server, select it, then click OK.

NOTE:

In order to protect a source, the source must have no more than four NICs enabled.
If you enter the fully-qualified domain name for the server, the Double-Take Console
will resolve the entry to the server short name. This could result in name resolution
issues for servers with the same short name that reside in two different domains. To
avoid this, enter the IP address of the server.

2. User nameEnter the user name for the account that will access the source server.

NOTE:

The user account specified must have Double-Take Admin and local administrator
privileges on the source server.
If this is a domain user account, you may enter a fully-qualified user name. The
fully-qualified user name must be in the format domain\username or
username@domain.

3. PasswordEnter the password that is associated with the user account.

4. Double-Take Console portIf you have changed the default port (6320) used by the

Double-Take Console server, specify the port.

5. After all fields have been completed, click Next. A window will display the progress as the source

server is authenticated.

4-3

Selecting volumes to protect

Select the volumes you want to protect with the target virtual machine. By default, the system
volume will be selected.

You can specify the size of the selected volume on the replica virtual machine.
1. Select the checkbox next to the volume(s) to protect in the Volume table.
2. In the Storage Controller column, select the type of storage controller for the volume (IDE or

SCSI).

NOTE:

A maximum of three volumes can be attached to an IDE controller. If you are

protecting more than three volumes on the source, you will need to install the Hyper-V
integration components to acquire a SCSI device. Consult your Hyper-V
documentation to determine how to install additional SCSI controllers.

3. If you want to change the size of the selected volume:

a. Select the volume in the Volume table.
b. Enter a value in the Size of the selected volume on the replica virtual machine field.

NOTE:
c.

The value entered must be equal to or greater than the Used Space on the source
volume.

Use the drop-down box to select whether the value is in MB or GB.

d. After you have entered the size for the selected volume, click Update.
e. Repeat steps a-d to configure the size of additional volumes on the replica virtual machine.

4-4

4. To enable the SCSI controller, mouse, and other services on the replica virtual machine, select

Install Hyper-V integration components on the source server.

NOTE:

This option will only install components on servers running Windows 2008.
If your source is running Windows 2003, you will need to manually install integration
components on the virtual machine after failover is complete. The controllers, mouse,
and other services will not be available on the replica virtual machine until after
integration components have been installed.

5. To exclude a path or folder from the protection, type the path to exclude in the Exclude these

paths field, then click Add.

6. To remove a path from being excluded, select the path, then click Remove.
7. When you are finished selecting the data to protect, click Next.

Selecting a target server

Select the target Hyper-V server where the replica virtual machines will be hosted.

4-5

Enter the following information for the target server:

1. ServerEnter or select the IP address or DNS name of the target server that will host the

virtual replica machines. Or, click the Browse button to locate a server.

a. In the Browse for server window, browse through the file tree to locate a target server.

b. After you have found the target server, select it, then click OK.

NOTE:

If you enter the fully-qualified domain name for the server, the Double-Take Console
will resolve the entry to the server short name. This could result in name resolution
issues for servers with the same short name that reside in two different domains. To
avoid this, enter the IP address of the server.

2. User nameEnter the user name for the account that will access the target host.

NOTE:

The user account entered here must have administrative rights for Microsoft Hyper-V
on that server, and be a member of the Double-Take Console administrators group.
If this is a domain user account, you may enter a fully-qualified user name. The
fully-qualified user name must be in the format domain\username or
username@domain.

3. PasswordEnter the password that is associated with the user account.

4. Double-Take Console portIf you have changed the default port (6320) used by the

Double-Take Console server, specify the port.

5. After all fields have been completed, click Next. A window will display the progress.

4-6

Selecting the target volume

Select the volume where you would like the replica virtual machine to be stored. The target volume
must have enough free space to store the source data.

By default, the replica virtual machine will be created in the HVRA_Replicas\<source host
name or IP> folder. If you want to change the replica virtual machine path, enter it in the field.
The chosen directory will be created on the root level of the selected volume.
NOTE:

All virtual hard disks (VHDs) will be created in the same folder.
If the folder already exists, you will have the option of re-using the existing VHDs. For
more information, see Reusing virtual hard disks on page 4-13.

When you are finished, click Next.

4-7

Configuring the replica virtual machine

Select the options that will configure the virtual machine that will stand in for the source server after
failover.

1. Replica virtual machine display nameUse the default replica virtual machine name, or

enter a new name.

2. Number of processorsSelect the number of processors for the replica virtual machine.

NOTE:

The Processors on the source server field displays the number of processors on
the original source server.

3. Amount of memoryEnter the amount of memory to use for the replica virtual machine.

NOTE:

The Memory on the source server field displays the amount of memory (in MB) on
the original source server.

4. Map source IP addresses to target virtual switchesIf there are multiple target networks,

you can select the network on the target to use.

5. When you are finished configuring the replica virtual machine, click Next.

4-8

Setting protection options

Configure the parameters for the protection job.

1. CompressionSelect the compression level (None, Low, Medium, or High) to use when sending

data from the source to target server.

2. Send data to this target routeSelect the IP v4 or IP v6 address on the target server to

which you want to send data from the source.

3. Limit BandwidthYou can specify a limit for the bandwidth to be used by source-to-target

communications for this protection job. Select the Limit Bandwidth checkbox, then enter a
value (in kilobits per second) that bandwidth cannot exceed.

4. Fail over automatically if the target server cannot contact the source serverIf you

want the replica virtual machine to stand in for the source server when the source is
inaccessible, select this checkbox.
NOTE:

Automatic failover will not occur until after the initial mirror has completed.

5. Monitor these addresses on the source serverSelect the IP address(es) to monitor for

automatic failover.

6. Monitoring interval (seconds)(Default = 5) Select how often the monitor will check the

source machine availability.

7. Number of missed intervals that trigger failover(Default = 5) Select how many monitor

replies can be missed before assuming the source machine has failed.

4-9

8. When you have finished setting protection options, click Next. The Protection Summary window

will appear.

9. (Optional) If you want to change the name of the protection, click the Change button. The

Change Name window will appear. Enter a new name for the protection, then click Save.

10. Review the protection options, then click Finish to initiate the protection process.

After you click Finish, Double-Take creates the job. The Monitor Connections page will appear.

4 - 10

Failing over to the replica virtual machine

Double-Take Console provides the ability to failover to a replica virtual machine in the event of a
failure of the source machine. Source servers may be failed over in two different ways:

Automatic FailoverThe application detects that a failover condition is met and automatically
initiates the failover process.

Manual FailoverThe user manually initiates the failover process by clicking the Failover
button in the user interface.

The type of failover for the job is selected during job creation. For more information, see Setting
protection options on page 4-9.
After the protection job completes the initial synchronization, failover will be enabled. To initiate
failover, select the connection and click the Failover button on toolbar at the bottom of the Monitor
Connections page.
During the failover process, the following steps are initiated by Double-Take Console:
1. The Double-Take connection between the source machine and target Hyper-V host is

disconnected.

2. If you are performing manual failover and the source can be contacted, the source machine is

shut down.

3. The target virtual disk volumes are connected to the replica virtual machine.
4. The replica virtual machine is powered on.

Because of the nature of physical-to-virtual failover process, failback to the original source is not
possible.

Reusing virtual hard disks

Virtual hard disks (VHDs) created by a virtual recovery protection job can be re-used by Double-Take
Console. This can be useful for pre-staging data on the target over a LAN connection, and then
moving your target Hyper-V server to your remote disaster recovery site after the initial
synchronization. When you re-use an existing VHD file, Double-Take Console performs a difference
mirror instead of a full mirror.
To reuse a VHD:
1. Create a protection job over the LAN connection.
2. Allow the job to complete the initial synchronization.
3. Delete the protection job. When prompted, choose the option to Keep and register the replica

virtual machine.

4. From the Hyper-V manager, delete the replica virtual machine. Doing this will delete the virtual

machine configuration but will keep the associated VHD files.

5. Shut down and move the Hyper-V target server to your remote disaster recovery site.
6. After the target server is online, create a new protection job for the same source server used in

the original job.

7. During job creation, when you select the replica path, if a VHD file with the same name exists,

Double-Take Console will display a prompt asking if you would like to re-use the existing VHD.
Select Yes.

8. Double-Take Console will re-use the existing VHD files and perform a file difference mirror over

the LAN.

4 - 11

Double-Take for
Hyper-V:
Protecting a Hyper-V
Virtual Machine
With Double-Take Console for Hyper-V, you can use the Double-Take Console to protect virtual
machines running on the Microsoft Hyper-V platform. Double-Take Console replicates all of the files
associated with the virtual machine for one Microsoft Hyper-V host to another.
Double-Take for Hyper-V can be used to:

Automate the discovery and protection of virtual machines.

Map the source virtual switches for a virtual machine to the available virtual switches on the target
Hyper-V host.

Monitor IP addresses and perform a manual failover when a failover condition is met.

Bring the replica virtual machine online with the network adapters disabled, allowing you to test
the replica virtual machine while the source is still online.

Supported configurations
Your Double-Take for Hyper-V environment must conform to the following requirements.

The source virtual machine be in its own home folder that is not shared by any other virtual
machines.

The source virtual machine cannot be created in the Hyper-V system default folder.

The source virtual machine cannot be replicated into to Hyper-V system default folder on the
target host.

The replica virtual machine folder on the target must be unique to the replica virtual machine.

The source virtual machine snapshot folder must be unique to the virtual machine, and it cannot
be in the Hyper-V system default folder.

The replica virtual machine snapshot folder cannot be the Hyper-V system default folder.

The replica virtual machine cannot share a snapshot folder with any other virtual machines.

After protection has been configured for a virtual machine, the location of the snapshot folder for
that virtual machine cannot be changed. If the snapshot folder is changed, the protection job must
be removed and re-created.
If a protected virtual machine is renamed in the Hyper-V manager, the replica virtual machine will
not be renamed. In order to pick up the name change, the protection job must be removed and
re-created.

Virtual machines cannot use raw, pass-through, or differencing disks.

Clustered Hyper-V source and target environments are not supported.

Double-Take for Hyper-V supports the following host protection configurations when protecting
Hyper-V virtual machines:

Many to OneVirtual machines from multiple Hyper-V hosts can be protected on a single
Hyper-V target host.

One to OneVirtual machines from a single Hyper-V host can be protected on a single Hyper-V
target host.

Many to ManyThe Double-Take Console can manage multiple Hyper-V source and target hosts,
allowing you to protect virtual machines from multiple Hyper-V hosts on multiple Hyper-V targets.
5-1

The following host protection configuration is not supported by Double-Take for Hyper-V.

Chained configurationsDouble-Take for Hyper-V will does not support protecting virtual
machines to a target Hyper-V host, and then in turn protecting those virtual machines from the
first target host to an additional target Hyper-V host.

Starting the protection workflow

From the Home screen, click the Get Started button. You will be taken to the Get Started screen.

NOTE:

Depending on which Double-Take components you have installed, you may see additional
tasks on this screen.

To begin setting up protection for a Hyper-V machine, select Protect a Hyper-V virtual machine,
then click Next.
The workflow will guide you through all the steps to protect the Hyper-V source virtual server.

Selecting the source machine

When you click Protect a Hyper-V virtual machine, the Choose Source Server window will
appear.

5-2

Enter the following information for the source server:

1. ServerEnter the name or IP address of the Hyper-V server that hosts the virtual machine that

you want to protect. Or, click the Browse button to locate a server.

a. In the Browse for Server window, browse through the server tree to locate a source

Hyper-V host server.

b. After you have found the source server, select it, then click OK.

NOTE:

If you enter the fully-qualified domain name for the server, the Double-Take Console
will resolve the entry to the server short name. This could result in name resolution
issues for servers with the same short name that reside in two different domains. To
avoid this, enter the IP address of the server.

2. User nameEnter the user name for the account that will access the source server.

NOTE:

The user account entered here must have administrative rights for Microsoft Hyper-V
on that server, and be a member of the Double-Take Console administrators group.

3. PasswordEnter the password that is associated with the user account.

4. Double-Take Console PortIf you have changed the default port (6320) used by the

Double-Take Console server, specify the port.

5. After all fields have been completed, click Next. A window will display the progress as the source

server is authenticated.

5-3

Selecting a virtual machine

The virtual machines that are found on the source server will be added to the list on the Choose
Virtual Machine window.

Select a virtual machine to protect from the list, then click Next.
NOTE:

Guest operating system information for the virtual machine will only be shown if Microsoft
Integration Services is installed on the virtual machine and the machine is powered on.

Selecting a target server

Select the target Hyper-V server where the replica virtual machine will be stored.

5-4

Enter the following information for the target server:

1. ServerEnter the IP address or DNS name of the Hyper-V server that will be the target host.

Or, click the Browse button to browse to locate a server.

a. In the Browse for server window, browse through the file tree to select a target server.

b. After you have found the target server, select it, then click OK.
2. User nameEnter the user name for the account that will access the target host.

NOTE:

The user account entered here must have administrative rights for Microsoft Hyper-V
on that server, and be a member of the Double-Take Console administrators group.

3. PasswordEnter the password that is associated with the user account.

4. Double-Take Console PortIf you have changed the default port (6320) used by the

Double-Take Console server, specify the port.

5. After all fields have been completed, click Next. A window will display the progress.

5-5

Selecting the target volume

Select the volume on the Hyper-V target where you would like the replica virtual machine to be
stored. All of the source virtual hard disk (VHD) files will be created on the same target volume.

By default, the replica virtual machine will be created in the DTHV_Replicas\<source host
name or IP>\<virtual machine name> folder. If you want to change the replica virtual
machine path, enter it in the field. The chosen directory will be created on the root level of the
selected volume.
When you are finished, click Next.

Configuring the replica virtual machine

Configure the virtual switches for the replica virtual machine.

1. Replica virtual machine display nameUse the default replica virtual machine name, or

enter a new name.

5-6

2. Map source virtual switches to target virtual switchesIf there are multiple target

networks, you can select the network on the target to use.

3. When you are finished configuring the replica virtual machine, click Next.

NOTE:

Double-Take Console will not update the virtual machine network settings on failover.

Setting protection options

Configure the parameters for the protection job.

NOTE:

Compression and bandwidth limit settings will apply to all protections that use the same
source-to-target route.

1. CompressionSelect the compression level (None, Low, Medium, or High) to use when sending

data from the source to target server.

2. Send data to this target routeSelect the IP address on the target server to which you want

to send data from the source.

NOTE:

If your host is on multiple networks and has multiple addresses associated with those
networks, you can choose to use an IP address other than the one you entered for the
target in Selecting a target server on page 5-4.

3. Limit BandwidthYou can specify a limit for the bandwidth to be used by source-to-target

communications for this protection job. Select the Limit Bandwidth checkbox, then enter a
value (in kilobits per second) that bandwidth cannot exceed.

5-7

4. When you have finished setting protection options, click Next. The Protection Summary window

will appear.

5. (Optional) If you want to change the name of the protection, click the Change button. The

Change Name window will appear. Enter a new name for the protection, then click Save.

6. Review the protection options, then click Finish to initiate the protection process.

When you click Finish, a message box will appear identifying the status of the protection check.

5-8

Virtual hard disks

Double-Take for Hyper-V monitors the virtual disks of a protected virtual machine for changes to the
disk layout. If a virtual hard disk (VHD) is added to the virtual machine, Double-Take for Hyper-V will
update the protection job to include the new VHD. This will start a file difference mirror.
If a VHD is removed from a protected VM, Double-Take for Hyper-V will correctly update the
configuration of the replica VM to include the new disk layout. However, the VHD will not be removed
from the protection job until it is deleted from the source machine, or the job is removed and
re-created.

Performing failover
After the protection job completes the initial synchronization, failover will be enabled. To initiate
failover, select the connection and click the Failover button on the Monitor Connections page.
When you select the Failover button, the following dialog box appears.

From here, you can select the type of failover to perform.

Live failoverSelect this option to perform a live failover with network connectivity to the target
replica virtual machine. Live failover will shut down the source virtual machine (if available), stop
the protection job, and start the replica virtual machine with full network connectivity.
Test failoverSelect this option to perform a test failover without network connectivity to the
target replica virtual machine. Test failover will leave the source virtual machine online, suspend
the protection job, and start the replica virtual machine on the target with no network
connectivity. This feature allows you to periodically test the replica virtual machine to verify that
it is working correctly.

After you select the type of failover to perform, click Failover.

Undoing failover
Once a live or test failover has been performed, it is possible to undo the failover by clicking on the
Undo Failover button. Undoing failover will do the following:
1. The replica virtual machine will be shut down
2. The source virtual machine will be restarted (if it was shutdown with a live failover)
3. The protection will be restarted (a file difference mirror will be performed)

NOTE:

All changes made to the replica virtual machine while the job is in a failed over state will
be lost when an Undo is performed.

5-9

Reversing failover
After a live failover has been performed, you can reverse the protection. This allows you to replicate
target data back to the source. Select a protection that has already failed over, then click the
Reverse protection button to start the protection in the reverse direction.
The job will start synchronization in the reverse direction. The job name and the log file name will
change accordingly. When the restore completes, the job will be running in the opposite direction
(that is, if the job had originally been running from server Indy to server Jersey, it will now be
running from server Jersey to server Indy).
After the job completes synchronization back to the original source host, failback can be performed
by clicking the Failover button.

5 - 10

Monitoring Protection
Jobs
The Double-Take Console provides an interface for monitoring and managing the status of
connections for each server that has been added to the Double-Take Console.

Monitoring connections

Click the Monitor Connections button on the main toolbar.

Select Go, Monitor Connections.

Click View All Connections in the Connection Summary area of the Home page.

On this page, you can monitor and manage your protection jobs.
The top part of the screen displays summary information about all connections that have been
created in Double-Take Console.
The bottom part of the screen will display information specific to the type of protection job selected
in the upper half of the screen. For instance, the controls will be different for a Double-Take Virtual
Recovery Assistant connection or for a Double-Take for Hyper-V connection.

6-1

Viewing connection summary information

Each connection is displayed on the Monitor Connections page.

Connection InformationThe table at the top of the Monitor Connections page displays
summary information about connections. See the Connection Information table for a
description of what is displayed for each connection.
Connection FiltersYou can filter the connections shown using the toolbar buttons. See the
table Connection Filter Controls for a description of the filter controls.
Connection Information
Connection
Detail

Description

State

The connection is in a healthy state.

The connection is in a warning state.
The connection is in an error state.
The connection is in an unknown state.

Connection

The name of the connection.

Source Server

The name of the source.

Target Server

The name of the target.

Replication Set

The name of the replication set.

Activity

Connection pendingA connection has been configured but has not yet
been established.

ConnectingDouble-Take Console is establishing communication with

the server.

AuthenticatingDouble-Take Console is verifying credentials with the

server.

PollingDouble-Take Console is gathering data from the server.

IdleDouble-Take Console is not presently generating any activity on

the server.

Cannot connect to serverDouble-Take Console cannot communicate

with Double-Take Console on the server.

Name resolution failedDouble-Take Console cannot find a server with

this name.

CalculatingThe size of the data to be mirrored is being calculated.

Mirror Status

In ProgressData is being mirrored from the source to the target. If the

amount of data has been calculated, a percentage of the data that has
been sent will be displayed.

IdleData is not being mirrored.

PausedMirroring has been paused.

StoppedMirroring has been stopped.

Removing OrphansOrphan files on the target are being removed or

deleted depending on the configuration.

VerifyingData is being verified between the source and target.

RestoringData is being restored from the target to the source.

UnknownCannot determine the mirroring status.

6-2

Connection
Detail
Replication Status

Transmit Mode

Description

ReplicatingData is being replicated from the source to the target.

PendingReplication is pending.

StoppedReplication has been stopped.

Out of MemoryReplication memory has been exhausted.

UnknownCannot determine the replication status.

ActiveData is being transmitted from the source to the target.

PausedData transmission has been paused.

ScheduledData transmission is waiting on schedule criteria.

ErrorThere is a transmission error.

UnknownCannot determine the transmission status.

Connection Filter Controls

Toolbar Buttons

Description
View Connection DetailsOpens the View Connection Details page,
which displays additional information about the selected connection. For
more information, see Viewing connection details on page 6-6.
FilterSelect an option from the drop-down list to filter the connections
shown in the Monitor Connections page.

All ConnectionsDisplays all connections for all of the servers you

have added to Double-Take.

Healthy connectionsDisplays only those connections in a healthy

state.

Connections with warningsDisplays only those connections in a

warning state.

Connections with errorsDisplays only those connections in an

error state.

View connections with warningsClick this button to view only

connections with warnings.
View connections with errorsClick this button to view only
connections with errors.
Type a server nameType all or part of a server name to display only
those connections whose source or target server names include the
specified text.

Managing a connection
To manage a connection, select a connection in the area at the top of the window, then use the
buttons on the Connection Highlights toolbar (in the lower pane) to perform the tasks described in
the following table.
NOTE:

You can only manage jobs and connections that were created using Double-Take Console.
Jobs created in any other Double-Take interface can only be monitored.

6-3

Virtual Recovery Assistant Connection Details Controls

Toolbar
Button

Description
ConfigureSelect a protection, then click the Configure button to open the
protection summary for the selected protection. Click the Change button next to
setting you want to modify. For more information about changing protection
settings, see Setting protection options on page 4-9.
DeleteSelect a protection, then click the Delete button to remove configuration
information for the selected protection.
When you click the Delete button, you will be prompted to either keep or delete
the associated replica virtual machine.
If you no longer want to protect the source and are no longer interested in the
target replica, then select the Delete the associated replica virtual machine
option. Selecting this option will remove the Double-Take connection and
completely delete the replica virtual machine.
If you no longer want to move data from the source to the target but still want to
keep the target replica, then select the Keep and register the associated
replica virtual machine option. (For instance, you would use this option to ship
the VHDs elsewhere and then create a new job between the original source and the
remote.) When you select this option, the target will be preserved and registered
(provided that it has been fully synchronized). If the target is not fully
synchronized, related files will be kept on the target server but will not be
registered.
Start protectionSelect a protection, then click the Start button to enable
protection for the connection. When you click Start, Double-Take Console begins a
difference mirror and replication.
If you have previously stopped protection and then click the Start button for that
protection job, Double-Take Console will check to see if the source server VHD files
are the same as the target VHD files. If they are the same, Double-Take Console
will resume protection starting with the Replication cycle, bypassing the
synchronization step. If they are not the same but there is a file on the target,
Double-Take Console will perform a difference synchronization.
If you have previously paused protection, the protection job will resume where it
left off.
Pause protectionSelect a protection, then click the Pause button to pause the
protection job.
Stop protectionSelect a protection, then click the Stop button to disable
protection for the job.
After the initial synchronization has completed, you can use the Stop button to stop
protection for a job. This allows the end user to perform a manual failover.
FailoverSelect a protection, then click the Failover button to shut down the
source virtual machine and start the replica virtual machine.
NOTE: Failover cannot be undone.
View protection errorIf the selected protection has encountered any error
conditions, click this button to view the most recent error associated with the
protection job.

6-4

Double-Take for Hyper-V Connection Details Controls

Toolbar
Button

Description
Configure ProtectionSelect a protection, then click the Configure Protection
button to open the protection summary for the selected protection. Click the
Change button next to setting you want to modify. For more information about
changing protection settings, see Setting protection options on page 5-7.
DeleteSelect a protection, then click the Delete button to remove configuration
information for the selected protection.
When you click the Delete button, you will be prompted to either keep or delete
the associated replica virtual machine.
If you no longer want to protect the source and are no longer interested in the
target replica, then select the Delete the replica virtual machine files on the
target server option. Selecting this option will remove the Double-Take
connection and completely delete the replica virtual machine.
If you no longer want to move data from the source to the target but still want to
keep the target replica, then select the Keep the replica virtual machine files
on the target server option. (For instance, you would use this option to ship the
VHDs elsewhere and then create a new job between the original source and the
remote.) When you select this option, the target files will be preserved (provided
that it has been fully synchronized). If the target is not fully synchronized, related
files will be kept on the target server but will not be registered.
Start protectionSelect a protection, then click the Start button to enable
protection for the protection. When you click Start, Double-Take Console begins a
difference mirror and replication.
If you have previously stopped protection and then click the Start button for that
protection job, Double-Take Console will check to see if the source server VHD files
are the same as the target VHD files. If they are the same, Double-Take Console
will resume protection starting with the Replication cycle, bypassing the
synchronization step. If they are not the same but there is a file on target,
Double-Take Console will perform a difference synchronization.
If you have previously paused protection, the protection job will resume where it
left off.
Pause protectionSelect a protection, then click the Pause button to pause the
protection job.
NoteAll protections that use the same source-to-target route will be paused.
Stop protectionSelect a protection, then click the Stop button to disable
protection for the job.
After the initial synchronization has completed, you can use the Stop button to stop
protection for a job. This allows the end user to perform a manual failover.
FailoverSelect a protection, then click the Failover button to shut down the
source virtual machine and start the replica virtual machine.
Undo FailoverSelect a protection that has already failed over, then click the
Undo Failover button to undo the failover of the selected protection.
The state will change to Undoing. When the Undo Failover is complete, the job will
re-start as normal

6-5

Toolbar
Button

Description
Reverse protectionSelect a protection that has already failed over, then click
the Reverse protection button to start the protection in the reverse direction.
The job will start synchronization in the reverse direction. The job name and the
log file name will change accordingly. When the restore completes, the job will be
running in the opposite direction (that is, if the job had originally be running from
server Indy to server Jersey, it will now be running from server Jersey to
server Indy).
View protection errorIf the selected protection has encountered any error
conditions, click this button to view the most recent error associated with the
protection job.
Connection Details Summary

Statistic

Description

Name

Name of the server.

Activity

What Double-Take Console is currently doing on the server.

Source Server

The name of the source.

Target Server

The name of the target.

Bytes Sent

The total number of mirror and replication bytes that have been transmitted
from the source to the target.

Bytes Sent
(Compressed)

The total number of compressed mirror and replication bytes that have been
transmitted to the target. If compression is disabled, this statistic will be the
same as Bytes Sent.

Connected Since

The date and time when the current connection was made.

Protection Type

The type of protection task.

Protection Status

The current status of the protection job.

Protected Volumes

The volume(s) selected to be protected.

Target Path

The volume on the target where the replica virtual machine is stored.

Automatic Failover

Whether automatic failover has been enabled for the connection.

Viewing connection details

On the View Connection Details page, you can view detailed information about a connection.
1. Navigate to the Monitor Connections page by either clicking the Monitor Connections button

on the main toolbar, or selecting Go, Monitor connections.

2. Select a connection.

6-6

3. Click the View Connection Details button. The View Connection Details page will appear.

Connection Properties
Statistic
Description
Health

Description
A short description of the connection status.
The connection is in a healthy state.
The connection is in a warning state.
The connection is in an error state.
The connection is in an unknown state.

Activity

What Double-Take Console is currently doing on the server.

Replication Set

The name of the replication set.

Connection ID

The incremental counter used to number each connection established. This

number is reset to one (1) each time the Double-Take service is restarted.

6-7

Statistic
Transmit Mode

Target data state

Description

ActiveData is being transmitted from the source to the target.

PausedData transmission has been paused.

ScheduledData transmission is waiting on schedule criteria.

ErrorThere is a transmission error.

UnknownCannot determine the transmission status.

OKThe data on the target is in a good state.

MirroringThe target is in the middle of a mirror process. The data will

not be in a good state until the mirror is complete.

Mirror RequiredThe data on the target is not in a good state because

a remirror is required. This may be caused by an incomplete or stopped
mirror or an operation may have been dropped on the target.
Restore requiredThe data on the source and target do not match
because of a failover condition. Restore the data from the target back to
the source. If you want to discard the changes on the target, you can
remirror to resynchronize the source and target.
Snapshot revertedThe data on the source and target do not match
because a snapshot has been applied on the target. Restore the data from
the target back to the source. If you want to discard the changes on the
target, you can remirror to resynchronize the source and target.

Target Route

The IP address on the target to which the data is being transmitted.

Compression

On / LevelData is being compressed at the level specified.

OffData is not being compressed.

Bandwidth Limit

If bandwidth limiting has been set, this statistic identifies the limit. The
keyword Unlimited means there is no bandwidth limit set for the connection.

Connected Since

The date and time when the current connection was made.
Connection Statistics

Statistic
Mirror Status

Description

CalculatingThe size of the data to be mirrored is being calculated.

In ProgressData is being mirrored from the source to the target. If the
amount of data has been calculated, a percentage of the data that has
been sent will be displayed.

IdleData is not being mirrored.

PausedMirroring has been paused.

StoppedMirroring has been stopped.

Removing OrphansOrphan files on the target are being removed.

VerifyingData is being verified between the source and target.

RestoringData is being restored from the target to the source.

UnknownCannot determine the mirroring status.

Mirror Percent
Complete

The percentage of the mirror that has been completed.

Mirror Remaining

The total number of mirror bytes that are remaining to be sent from the
source to the target.

Mirror Skipped

The total number of bytes that have been skipped when performing a
difference or checksum mirror. These bytes are skipped because the data is
not different on the source and target.

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Statistic
Replication Status

Description

ReplicatingData is being replicated from the source to the target.

PendingReplication is pending.

StoppedReplication has been stopped.

Out of MemoryReplication memory has been exhausted.

UnknownCannot determine the replication status.

Replication Queue

The total number of replication bytes that are in the source queue.

Disk Queue

The number of bytes of disk space being used to queue data on the source.

Bytes Sent

The total number of mirror and replication bytes that have been transmitted
from the source to the target.

Bytes Sent
(Compressed)

The total number of compressed mirror and replication bytes that have been
transmitted to the target. If compression is disabled, this statistic will be the
same as Bytes Sent.
Source Server and Target Server

Statistic

Description

Name

Name of the server.

Activity

What Double-Take Console is currently doing on the server.

Status

State of the client communication to the server. Status may be:

View server details

ConnectingDouble-Take Console is trying to establish communication.

OnlineServer is online.

OfflineServer is offline.

FailedServer was recently online but communication has been lost.

Click this link to open the View server details page. For more information,
see Viewing server details on page 7-5.

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Monitoring
Double-Take Servers
After you specify servers in your environment, Double-Take Console monitors the Double-Take
Console connections on those servers. Double-Take Console provides easy, at-a-glance monitoring
of the connections, including statistics and status information.
The intent of the Double-Take Console is to monitor Double-Take Console source servers. The
Double-Take Console will collect target server information based on the source server that is being
monitored. You should not monitor servers that are not Double-Take Console source servers, as
these servers will show up in an error state.

Adding servers
Before you can begin to monitor connections, you must first add the source servers to the
Double-Take Console.
On the Add Servers page, you can add servers to the Double-Take Console.
NOTE:

You can also add servers by importing an .xml file that has been previously created in
Double-Take. For more information, see Importing servers on page 7-3.

WARNING:

You must not add servers running Double-Take Console version 5.0 to this version
of the Double-Take Console.

7-1

Adding servers manually

1. To add servers, from the Home page, click the Add servers option under Tasks on the right

pane.

2. Specify server information.

ServerEnter the name of the server to add to Double-Take Console.

NOTE:

You should only add Double-Take Console source servers. Any other servers will
show up in an error state.

User nameEnter the account that you want to use to access the specified server.

PasswordEnter the password associated with the specified User name.

More OptionsClick the arrow to enter additional information for a server (not typically
necessary).

DomainEnter the domain associated with the specified User name.

PortIf the source server is using a non-standard Double-Take Console TCP/IP port,
enter the port number.

3. Click Add to add the source server to the list of Servers to be added.
4. To add additional servers, repeat steps 2-3. You can add as many servers as desired.
5. To add multiple servers with the same login credentials, add the first server as described in

steps 2-3. For each additional server, enter the server name, then click Add. The credentials you
entered for the first server will be used for each additional server.

6. To remove a server from Double-Take Console, select the server in the list of Servers to be

added and click Remove.

7. To remove all of the servers from the Servers to be added list, click Remove All.

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8. After you have added all your servers to the Servers to be added list, click OK to commit your

changes. The Manage Servers page will appear.

9. Continue with the section Managing servers on page 7-3.

Importing servers
You can import a list of servers and credentials from an .xml file created by Double-Take Console or
the Double-Take Console Management Console.
1. Click File, Import, or click the Import Servers from a file link in the Tasks area on the

Home page. The Import window will appear.

2. Browse to select the .xml file to import.

3. Select the file, then click Open. The Monitored Servers page will open with all of the servers

from the .xml file added.

4. If you are importing an .xml file from another machine, you will need to manually enter

credentials for the servers. For more information, see Modifying credentials on page 7-4.

5. Continue with the section Managing servers on page 7-3.

After the import is complete, the new servers will appear in the Servers list.

Managing servers
On the Manage Servers page, you can view, add, edit, or remove configuration information for
servers that have been added to Double-Take Console. To view the Manage Servers page, either click
the Manage Servers button on the main toolbar, or select Go, Manage Servers.

Each server is displayed on the Manage Servers page.

InformationThe Manage Servers page displays information about servers. See the table
Server Information for a description of what is displayed for each server.

ControlsYou can manage a server using the toolbar buttons. See the table Server Controls
for a description of the server management controls.
Server Information
Server
Information

Description

Server

Name of the server.

Activity

What Double-Take Console is currently doing on the server.

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Server
Information

Description

Version

The Double-Take Console version running on the server.

Activation Code

Double-Take Console activation code for the server.

Server Controls

Toolbar
Button

Description
Add ServersTo add a new server, click the Add Servers button. The Add
Servers page will appear, as described in Adding servers on page 7-1.
View Server DetailsTo view more information about the selected server, click
the View Server Details button. This opens the View Server Details page,
which displays additional information about the selected server. For more
information, see Viewing server details on page 7-5.
Remove ServerTo remove a server from Double-Take Console, select one or
more servers, then click the Remove Server button.
Provide CredentialsTo change the login credentials, select one or more servers,
then click Provide Credentials. The Provide Credentials window will appear. For
more information about changing credentials, see Modifying credentials on page
7-4.
View Server EventsTo view events associated with a selected server, click the
View Server Events button. This opens the View Server Events page, which
displays additional information about the selected server. For more information,
see Viewing server events on page 7-7.

Modifying credentials
To change credentials for a server, you can access the Provide Credentials window using either of the
following methods.

From the Manage Servers page, select a server, then click the Provide Credentials button, or
right-click and select Provide Credentials.

7-4

From the View Server Details page, click the Provide credentials link in the Tasks area.

1. Specify the credentials.

User nameEnter the account that you want to use to access the specified server.

PasswordEnter the password associated with the specified User name.

Domain(Optional) If you are providing credentials for a domain account (for example,
CORPORATE\administrator), enter the domain associated with the specified User name.

2. Click OK.

Viewing server details

On the View Server Details page, you can view information about the licensing and connections for
a server.
1. Navigate to the Manage Servers page by either clicking the Manage Servers button on the

main toolbar, or selecting Go, Manage servers.

2. Select a server.

7-5

3. Click the View Server Details button, or right-click and select View Server Details. The View

Server Details page will appear.

4. The following table describes the information displayed on the View Server Details page.

Server Details
Server
Information

Description

Server

Name or IP address of the server.

Status

State of the client communication to the server.

Activity

Connection pendingA connection has been configured but has not yet
been established.

ConnectingDouble-Take Console is establishing communication with

the server.

AuthenticatingDouble-Take Console is verifying credentials with the

server.

PollingDouble-Take Console is gathering data from the server.

IdleDouble-Take Console is not presently generating any activity on

the server.

Cannot connect to serverDouble-Take Console cannot communicate

with Double-Take Console on the server.

Name resolution failedDouble-Take Console cannot find a server with

this name.

Port

The port number used when sending requests to the servers.

Version

The product version running on the server.

Activation code

Double-Take Console activation code for the server.

Expiration date

Expiration date for the activation code.

7-6

Server
Information

Description

Access

Double-Take Console security role for the provided credentials.

User name

The account used to access the server.

Source connections

Double-click on a connection in the Source connections list to view details

of that connection.

Target connections

Double-click on a connection in the Target connections list to view details

of that connection.

5. Click Provide Credentials in the Tasks area to update the credentials for the server. For more

information, see Modifying credentials on page 7-4.

6. Click View events on this server in the Tasks area to view events for the server. For more

information, see Viewing server events on page 7-7.

Viewing server events

On the View server events page, you can view the Double-Take event messages logged to the
Windows Event Viewer. There are several ways to access the View Server Events page.

From the Manage Servers page, select a server, then click the View Server Events button, or
right-click and select View Server Events.

From the View Server Details page, click View Events on this server in the Tasks area.

Each event is displayed on the View Server Events page.

7-7

Server Event DetailsThe top pane displays a summary of each Double-Take event. The
bottom pane provides an expanded description of the event. See the table Event Information
for a description of what information is displayed for each connection.

Event FiltersYou can filter the events shown for a server using the toolbar buttons. See the
table Event Filter Controls for a description of the filter controls.

For a complete list of all Double-Take Console events, see the Double-Take Console Users Guide.
Event Information
Connection
Detail

Description

Severity

Severity level of the event (information, warning, or error).

Time

Date and time that the event was logged.

ID

ID code for the event as assigned by Double-Take Console.

Source

The software that logged the event, which can be either an application or a
component of the system, such as a driver.

Description

A description of the event.

Event Filter Controls

Toolbar Buttons

Description
FilterSelect an option from the drop-down list to filter the events
shown on the View Server Events page.

All EventsDisplays all events.

Information eventsDisplays only events with a severity of

Information.

Warning eventsDisplays only those events with a severity of

warning.

Error eventsDisplays only those events with a severity of error.

View warning eventsClick this button to view only those events with
a severity of warning.
View error eventsClick this button to view only those events with a
severity of error.

7-8

Using Firewalls
If your source and target are on opposite sides of a NAT or firewall,
you will need to configure your hardware to accommodate
Double-Take communications. You must have the hardware already
in place and know how to configure the hardware ports. If you do
not, see the reference manual for your hardware.
In a NAT or firewall environment, you must have a static mapping where a single, internal IP address
is always mapped in a one-to-one correlation to a single, external IP address. Double-Take cannot
handle dynamic mappings where a single, internal IP address can be mapped to any one of a group
of external IP addresses managed by the router.

Double-Take ports
You will need to verify that the following ports are open for Double-Take communications:
Product

Port

Double-Take

6320

Double-Take Virtual Recovery Assistant for Hyper-V

6330

Double-Take for Hyper-V

6332

Double-Take uses ICMP pings to monitor the source for failover. A failover monitor will not be created
if ICMP is blocked (although the data and system state will still be protected). You should configure
your hardware to allow ICMP pings between the source and target. If you cannot, you will have to
monitor for a failure manually and create a dummy monitor at failover time that can be manually
failed over. Contact technical support for assistance with this manual process.

Microsoft Windows ports

Double-Take uses WMI (Windows Management Instrumentation) which uses RPC (Remote Procedure
Call). By default, RPC will use ports at random above 1024, and these ports must be open on your
firewall. RPC ports can be configured to a specific range by specific registry changes and a reboot.
See the Microsoft Knowledge Base article 154596 for instructions.
Double-Take also relies on other Microsoft Windows ports.

Microsoft File Share uses ports 135 through 139 for TCP and UDP communications.

Microsoft Directory uses port 445 for TCP and UDP communications.

These ports must be open on your firewall. Check your Microsoft documentation if you need to modify
these ports.

Hardware ports
You need to configure your hardware so that the Double-Take and Microsoft Windows ports are open.
Since communication occurs bidirectionally, make sure you configure both incoming and outgoing
traffic.
There are many types of hardware on the market, and each can be configured differently. See your
hardware reference manual for instructions on setting up your particular router.

8-1