ANITA ALBERT

1625 St. Georges Street

Orleans, Ontario K1E 2J2
613 824-8126
E-mail: anitaalbert@rogers.com

Objective  Provide courseware design, technical writing, training

coordination, e-learning and computer training either as a
consultant or computer training centre manager.

Summary  Over twenty years experience as an entrepreneur and

consultant in the field of courseware development and software
training including development, implementation, delivery and
review of courses.

Experience  Courseware design, instructional design, and training.

 Business management (cash management, marketing, human
resources management; inventory control).

Education  Certificate in Business Administration - Ottawa University

 Design, Development and Facilitation of Online Courses
Certificate - Algonquin College
 Technical Writer Certificate - Algonquin College
 Microsoft Train the Trainer Certificate - Delcom
 Training Needs Analysis and Instructional Design Certificate –
Friesen, Kaye and Associates
 TEFL Certificate – Teaching English as a Foreign Language
(International College of Applied Linguistics)
 Pursuing a Certificate in Project Management at Algonquin
College

Security Level: Secret

Clearance Expiry: 2012

Languages  English and French: I have had many positions where I have
had to communicate in French with co-workers, students and
managers, both I n one-on-one and meeting situations. I have
taken training courses in French and provided computer training in
French. See section “Other Courses” below for a list of French
courses I have taken.

ANITA ALBERT – February 2010 1

 EXPERIENCE
Aug 2009 to Oct 2009 Web E-Learning Developer – Department of
National Defence
 Worked for Office of the Judge Advocate General (JAG).
 Employed as a consultant using e-learning tools, particularly Adobe Captivate 3 (formerly known as Robohelp), to
develop web-based training material.
 Created a Style Guide for Documentation which consisted of guidelines to follow while creating e-learning
material.
 Learned and used Captivate 3 and JAG’S electronic document management system (RDIMS). RDMIS is very
similar to CDMIS which I used at Indian and Northern Affairs (Jan 08 – Mar 08).
 Learned and used JAGnet (an internal network for searching and sharing legal information).
 Designed and completed two web-based e-learning training modules based on detailed lesson plans.

Jan 2008 to Mar 2008 Courseware Developer/Technical Writer - Indian

and Northern Affairs
 Responsible for the Certificate of Indian Status (CIS) Style Guide for Documentation which consisted of the
guidelines to follow while creating material. Worked in a team environment, attended weekly meetings to update
the program manager on the progress of this project.
 Used the CIS Mobile Application Centre (MAC) System on a daily basis which is a high profile project to ensure
that first nations people are issued personal identification cards. Provided daily testing on this system and report
issues.
 Using the CIS Style Guide, edited 5 modules of this project.
 Created Help files for English and French Guides using Microsoft HTML Help Editor in English and French.
 Used Comprehensive Integrated Document Management (CIDMS 5) to create, save, classify, search, edit, delete
mail.
 Used Groupwise to create outgoing messages and confirm location of files on a daily basis.
 Reviewed the Project Plan for Training done in MS Project 3.0.
 Arranged for French translation and accuracy of all material.
 Responsible for the CIS Documentation and Training Plan which involved recording all ideas and recommended
changes.
 Assisted in the testing of the IRRS database, which holds information about first nations people. Uploaded info to
the IRRS database. Ensured accuracy of new data uploaded from the remote site.
 Reported discrepancies while testing to the key programmer. Prepared a 25 page document of suggestions to this
product.
 Used Microsoft Office 2003, Word, Excel and Powerpoint as well as Snagit to capture screens for the training
manual.
 Responsible for the Translation Estimates for the system (labels, messages and Help) and Training Material.
 Maintained the Secure CIS Master Document List and the IRS/CIS Master Document List from 2004.

Jul 2007 to Aug 2007 Courseware Analyst/Technical Writer – CMHC

 Prepared and conducted a project to evaluate whether Word 2003 was capable of replacing Pagemaker 7 for
producing corporate reports. Provided CMHC with a 20-page report showing how Word could be used for these
documents and showing the pros and cons. Created a 20-page reproduction of a Pagemaker document using Word.
Used CMHC IRMS system.

Mar 2006 Technical Writer – JDS Uniphase

ANITA ALBERT – February 2010 2

 Prepared and coordinated illustrations and diagrams for production manual using Word, PowerPoint and Visio
software. Prepared, delivered and processed several technical documents by observing the product assembly process
in a clean room environment. Conducted client interviews, took pictures, edited documentation prepared in Word
and created camera-ready copy using Word. Used JDS Uniphase document management system.

Apr 2005 to Jun 2005 English Language Instructor – Public Works and
Government Services (2 students) – 12 weeks
 Provided English Oral instruction. Designed curriculum and developed tests for two students.

Feb 2005 to Sep 2005 Administrative Assistant - CLOC (Centre Linguistic

d’Ottawa Carleton)
 Provided part-time administrative work to a French Language school. Duties included: photocopying documents,
typing contracts, managing office inquiries, checking emails, typing in French for Manager and teaching Manager
Word in French.

Sep 2004 to Dec 2004 Algonquin College – Part-time Professor –

Computers 1 -- Police and Public Safety Section –
16 weeks
 Developed e-learning web-based curriculum training to Computer Alarm Technicians on Windows, Word
and PowerPoint. The program included using a learning course management tool (LCMS) called Blackboard
to post on-line notes and testing for class. Established training functions on project as well as maintaining the
training portion of the Project schedule. Prepared weekly status reports. Implemented my own courseware.
Created a course evaluation report.
 Prepared Training Plans. Created detailed schedules for ITS, with classes ranging from one-on-one training to
40 plus students. Coordinated training for users which included detailed scheduling and management of all
sessions. Developed and coordinated workshops geared to specific user needs as determined by training
assessments. Created training materials for all courses and workshops based on clients needs. Coordinated
delivery of courses, workshops and related training activities by means of on-site supervision and the
application of pre-established management policies. Provided support both to trainers and trainees.

Mar 2000 to Present Orleans Automated Systems – Consulting Service

 Since 1984, experience in conducting training needs analysis and knowledge of training requirements for
various management levels. Prepared training plans, processes and procedures. Approved training plans as well
as updating them on a regular basis.
 Prepared Training Plans. Created detailed schedules for ITS, with classes ranging from one-on-one training to
40 plus students. Coordinated training for users which included detailed scheduling and management of all
sessions. Developed and coordinated workshops geared to specific user needs as determined by training
assessments. Created training material for all courses and workshops based on clients needs. Coordinated
delivery of courses, workshops and related training activities by means of on-site supervision and the
application of pre-established management policies. Provided support both to trainers and trainees.
 Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT).
Software included: Word, Excel, PowerPoint and Access.
 Providing computer training to individuals and groups through computer training companies on the following
suites: MS Office, WordPerfect and Lotus. Other training included: Crystal Reports, Framemaker, Visio,
HTML, Lotus Notes, Internet and several e-mail packages.
 Created hardcopy of the above programs and online software training.
 Experience with technical training vendors.
 Experience in coaching managers and staff as well as providing them guidance on career development.
 Knowledge of training methods including computer based training (CBT) and Instructor Led Training (ILT).
 Ability to deliver presentations to managers and staff and consult with managers.
 Ability to review employee technical learning plans and identify training solutions to meet certification
requirements. Ability to create courseware and create technical documents.

ANITA ALBERT – February 2010 3

May 2001 to Mar 2002 Software Trainer - Industry Canada
 Coordinated training and provided bilingual help desk computer support including training to 150 employees
who used Outlook, WordPerfect, MS Office and Lotus suites. Approved training plans, processes and
procedures.
 Assessed training needs and implemented appropriate training sessions. Evaluate instruction, program, training
material and process.
 Prepared Training Plans. Created detailed schedules for ITS, with classes ranging from one-on-one training to
40 plus students. Coordinated training for users which included detailed scheduling and management of all
sessions. Developed and coordinated workshops geared to specific user needs as determined by training
assessments. Created training material for all courses and workshops based on clients needs. Coordinated
delivery of courses, workshops and related training activities by means of on-site supervision and the
application of pre-established management policies. Provided support both to trainers and trainees. Used
Industry Canada's document management system.
 Provided administrative services support: this included creating newsletters and reports related to student
training access needs. Provided weekly status reports to manager. Created a training plan and procedures for in-
service use.
 Assessed the relevant characteristics of a target audience. Performed job, task and/or content analysis.
Recommended instructional media and strategies. Developed performance measurement instruments.
Developed training program materials. Prepared end-users for implementation of courseware materials.
Evaluated instruction, program and process and understand web environment. Created a course evaluation
report.
 Developed bilingual training materials, “tips and tricks” sheets and exercises for staff. Developed numerous
documents for Industry Canada website.
 Maintained an Access database of software training provided to employees (used to assess employee software
and training needs). Provided training and desk-to-desk support for “blackberry” to senior management.
 Created and presented an orientation package for new personnel. Installed hardware and software for client.

Jan 1998 to May 2001 Orleans Automated Systems - Consulting Services

 Provided computer training to individuals and groups directly and through computer training companies on the
following suites: MS Office, WordPerfect and Lotus. Other training included: Crystal Reports, FrameMaker,
Visio, HTML, Lotus Notes, Internet and several e-mail packages.
 Created several computer-training manuals, shortcut sheets and exercises.
 Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT).
Software included: Word, Excel, PowerPoint and Access.

1997 Instructor Manager – Computer City

 Managed computer-training centre in a retail environment for one year. Approved training plans, processes and
procedures. Provided weekly status reports to manager. Created a training plan and procedures for in-service
use.
 Provided all training to public and private clientele, which included: WordPerfect, Word, Excel, PowerPoint,
Lotus suite and Corel products. Evaluated individual training needs. Registered students. Established training
function in project.
 Prepared Training Plans. Created detailed schedules for ITS, with classes ranging from one-on-one training to
40 plus students. Coordinated training for users which included detailed scheduling and management of all
sessions. Developed and coordinated workshops geared to specific user needs as determined by training
assessments. Created training material for all courses and workshops based on clients needs. Coordinated
delivery of courses, workshops and related training activities by means of on-site supervision and the
application of pre-established management policies. Provided support both to trainers and trainees.
 Maintained a voucher log of trained students using Excel and a customer database using Access and Act.
 Created, edited training manuals using Framemaker, Word and WordPerfect.
 Developed new training courses. Evaluate instruction, program, training material and process.

ANITA ALBERT – February 2010 4

 Installed and maintained software programs. Kept up-to-date on software upgrades and new software. Created
and maintained a training newsletter. Ordered training material. Created a course evaluation report.
 Marketed computer training centre by creating marketing presentations for visitors to the store and by
telemarketing. Provided business reports to Corporate Sales Manager.

1993 to 1996 Orleans Automated Systems - Consulting Service

 Provided computer training as a consultant for many computer firms in Ottawa.

1987 to 1992 Orleans Automated Systems (my downtown office)

 Managed my own downtown computer training facility offering computer training for five years. Provided
computer training to individuals and groups directly and through computer training companies on the following
suites: MS Office, WordPerfect and Lotus. Other training included: Crystal Reports, Framemaker, Visio,
HTML, Lotus Notes, Internet and several e-mail packages. Created a training plan and procedures for in-service
use. Established training function in project. Created a course evaluation report.
 Prepared Training Plans. Created detailed schedules for ITS, with classes ranging from one-on-one training to
40 plus students. Coordinated training for users which included detailed scheduling and management of all
sessions. Developed and coordinated workshops geared to specific user needs as determined by training
assessments. Created training material for all courses and workshops based on clients needs. Coordinated
delivery of courses, workshops and related training activities by means of on-site supervision and the
application of pre-established management policies. Provided support both to trainers and trainees.
 Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT).
Software included: Word, Excel, PowerPoint and Access.
 Extensive knowledge of WordPerfect, including basic macros Created, edited training manuals using
Framemaker, Word and WordPerfect. Training manuals included: features in WordPerfect and equations.
Taught WordPerfect to clients of Learnquest including Atomic Energy in Pembroke for a few months including
equations. (See section called Training and Courseware Projects for more detail)
 Supervised and managed staff and trainers. Delivered lectures and presentations. Conducted training needs
analysis for customers. Conducted market and sales surveys. Installed and maintained software.
 Developed and revised courseware including manuals, handouts and slides for several software programs, both
for instructors and students. Developed training strategies, performance indicators to measure delivery of
training and project work plans. Created questionnaires to determine level of participants. Provided evaluation
forms to students. Provided managers with analysis of course requirements to determine learning objectives.
 Created and maintained course syllabi, documentation and training aids. Organized and coordinated courses and
training sessions to meet the needs of the students. Created several computer-training manuals and cheat sheets
(summaries of main commands in each program).
 Created and delivered tests and quizzes to determine if the course knowledge objectives were met.

1984 to 1986 Home-Based Operation of Orleans Automated

Systems
 Provided word processing training and typing services from my home. Developed courseware for several
programs. Taught WordPerfect and Word to clients. Sold software and hardware as a value added retailer.
Taught software programs such as WordPerfect, MacWrite, Word, etc. Created, edited training manuals using
FrameMaker, Word and WordPerfect.

Aug 1978 to Dec 1983 Secretary, National Defence

 As Director's secretary, provided administrative services to 8 officers and responsible for coordinating
divisional person-year and expenditure budget for six responsibility centres (two directly) totaling over $700K.
Reconciled financial statements.

ANITA ALBERT – February 2010 5

Jan 1975 to Aug 1978 Legal Secretary, Transport Canada
 Prepared technical, scientific and legal documents including agreements, surrenders, memoranda to cabinet,
ministerial correspondence, etc. using a Dictaphone. Conducted legal research for lawyers.

Jun 1974 to Jan 1975 Secretary (through temporary agencies)

ANITA ALBERT – February 2010 6

 SOFTWARE TRAINING EXPERIENCE
Act 2, 3, 4, 2000 Micrographix Flowchart 7
Adobe Premiere MS Access 2, 7, 97, 2000, 2002, 2003, 2007
CorelDraw 7, 8, 9 MS Excel 5, 7, 97, 2000, 2002, 2003, 2007
Crystal Reports 6, 7, 8 MS Mail 3.1
Director 8 MS Outlook 97, 98, 200, 2002
DreamWeaver 3, 4, 2000 MS Publisher 2000
Flash 5 Netscape
FrameMaker 3, 5, 6, 7 Org Plus
Freelance Graphics Photoshop 5
Frontpage 98, 2000 PowerPoint 3, 2000, 2002, 2003, 2007
Groupwise 4, 5 Q & A 3, 4
Harvard Graphics Quattro Pro 8, 9
HTML Intro Quia site (my site): develop activities,
Illustrator 10 quizzes, on-line testing (www.quia.com)
Internet Explorer Visio 5, 6, 7, 2000, 2002, 2007
Lotus 123 5, 97, 2000 Windows 3.1, 95, 98, NT, XP
Lotus Approach 97 Word 97, 98, 2000, 2002, 2003, 2007
Lotus Notes Mail WordPerfect 8, 9, 2000
Lotus Notes 4.6 Word Pro
Lotus Organizer WordPerfect Presentations 2, 7, 8, 9, 2000

NOTE
- For most of my courseware experience, I created course notes, quizzes, exercises and “cheat
sheets”. Currently using Microsoft Office 2007 and Vista
- Screen capture software used includes: Snagit, Wink, Magical Snap, Easy Screen Capture
and Captivate 3

REFERENCES
Courseware Development
Dan Acton, IT Project Leader, Indian and Northern Affairs 819 953-2617
Howard Chatterton, Manager, ISACC Secretariat, Industry Canada 613 954-2872
Dwight Bergman, Documentation Lead, JDS Uniphase 613 843-3000 ext. 1491
Cynthia Piché, Senior Information Business Systems Analyst, CMHC 613 748-2668

Computer Software Training

Camylle Tremblay, President, Canadian Beaver Training 613 742-6800
Howard Chatterton, Manager, ISACC Secretariat, Industry Canada, CCCNT
613 954-2872
Tracey Arthurs, Training Manager, Polar Bear Education, 613 230-2902 ext 273
George Lobo, Training Manager, Itplanit 613 842-9772

ANITA ALBERT – February 2010 7

 EDUCATION
Post-Secondary
CERTIFICATE SCHOOL COURSES
Project Management Algonquin College ► Introduction to Project Management Dec 2007
- In Progress ► Using Microsoft Project 2007 Aug 2009
Design, Development Algonquin College ► Designing & Authoring An Online Course
& Facilitation of 2005 ► Intro to Online Delivery
Online Courses ► Instructing/Facilitating an Online Course
► Assessment of Online Learning
► Technology of Online Delivery
Technical Writer Algonquin College ► Marketing Communications
2004 ► Designing Technical Documentation
► Framemaker; Robohelp
► Writing for On-line documentation
► Interpreting Source Documentation
► Technical Editing
Business Ottawa University Business Management, Accounting I & II,
Administration 1983 Marketing, Organizational Behavior, Computer
Programming

Other
TYPE DESCRIPTION SCHOOL
Adult Instruction ►Microsoft Train the Trainer Delcom Dec 98
Certificate (in French)
►Instructional Techniques for Ottawa Board of Education
Teachers of Adults Apr 85
Course Design ►Training Needs Analysis & Friesen, Kay and Associates
Instructional Design Certificate July 2000
English ►Teaching English as a Foreign International College of
Language (TEFL) Applied Linguistics July 2004
French Level 3 – 120 hours – written and Education Permanente –
oral Ottawa May-Jun 2009
To date over 950 hours
Intro to Advanced - 5 mornings a Eastern Ontario Education and
of French language
week for six months Training Centre – Rockland
training
Jan-Jun 2006
Weekly private French lessons (and Centre Linguistic d’Ottawa
taught word processing to owner in Carleton Jan-Sep 2005
French)
Most of my previous language training was at Alliance Française –
Ottawa for several years.

ANITA ALBERT – February 2010 8

 COURSEWARE DESIGN/TRAINING PROJECTS
DESCRIPTION LOCATION DATE

Created a Style Guide for Documentation (guidelines National Defence, Aug – Oct 09
for creating e-learning material). Designed and Office of the
completed two web-based e-learning training modules Judge Advocate
based on detailed lesson plans. Learned and used General (JAG)
Captivate 3, RDIMS and JAGnet.
Used Certificate of Indian Status (CIS) Style Guide Indian and Jan – Mar 08
to edit documentation for 5 procedure manuals. Northern Affairs
Created Help files for English and French Guides
using Microsoft HTML Help Editor in English and
French. Arranged for French translation and verified
accuracy of translated material. Used Microsoft Office
2003, Word, Excel and PowerPoint as well as Snagit
to capture screens for the training manual. Used
CIDMS.
Prepared and conducted a three week project to CMHC Jul – Aug 07
evaluate whether Word 2003 was capable of replacing
Pagemaker 7 for producing corporate reports.
Provided CMHC with a 20-page report showing how
Word could be used for these documents and showing
the pros and cons. Created a 20-page reproduction of
a Pagemaker document using Word. Used IRMS.
Prepared and coordinated illustrations and diagrams JDS Uniphase Mar 06
for production manual using Word, PowerPoint and
Visio software. Prepared, delivered and processed
several technical documents by observing the product
assembly process in a clean room environment.
Conducted client interviews, took pictures, edited
documentation prepared in Word and created camera-
ready copy using Word and using Snagit.
Developed English Conversation course including Public Works and Apr – Jun 05
weekly exercises. Taught 2 PWGSC employees for 12 Government
weeks. Services Canada
Created e-learning material course on Windows, Algonquin College Sep - Dec 04
Word and PowerPoint using Blackboard. Created
notes and testing. Taught for 16 weeks to 42 students.
Created a PowerPoint presentation of changes in Industry Canada May 01 - Mar 02
Windows 2000
Created multiple summary cheat sheets on a variety of Industry Canada May 01 - Mar 02
topics related to Word, Excel, PowerPoint, Access and
Outlook. Distributed weekly to 150 staff.

ANITA ALBERT – February 2010 9

DESCRIPTION LOCATION DATE

Developed e-training web sites using QUIA.COM and Orleans 2001 - Present
NICENET.COM for Word, PowerPoint and Outlook. Automated
Site features include: activities, quizzes, on-line Systems
puzzles and games, pop-up lists, word searches,
patterns, mini quizzes, etc.
Courseware Development Team Member assigned to Aspect, San Jose, Aug - Sept 00
create the Customer Relationship Portal Training California
Program Guide. Worked with subject matter experts
to develop and design firm training guides as well as
presentation packages. Used Friesen, Kaye
development method (i.e. Needs Identification,
Training Needs Analysis, Evaluation, Implementation,
Validation, Design, and Development). Primary
courseware development tools were Framemaker,
PowerPoint and Word.
Created Crystal Reports 6 courseware. Taught for 1 Computer Jan 99 – Jan 00
year. Training Centre
Created Outlook 97 courseware. Taught for 3 months. Correct’l Services Nov – Dec 98
(Kingston)
Created new software course material, training plans Computer City 1997
and office management procedures. Taught for 1 year.
Created courseware for “Plastic Canvas Needlepoint Carine Wilson Sep - Dec 92
Fun”. Taught for 3 months. High School
Created Word Perfect Equation courseware. Taught Atomic Energy, Jan - Mar 87
for 3 months Pembroke
Created a manual called “Introduction to Microsoft Carine Wilson Sep - Dec 88
Word on the Macintosh.” Taught for 3 months. High School (evenings)
Created WordPerfect courseware. Taught for 6 Microage Canada Mar - Sep 86
months.
Created WordStar courseware including tests and Herzing Institutes Jan - Mar 86
exercises. Taught 16 students for 3 months.
Created WordStar/WordPerfect courseware for Algonquin College Jan 86 - Jan 87
teachers & students. Taught for 1 year. (days & eve's)
Created Introduction to Word Perfect courseware. Norman Thomas Nov 85 - Sep 86
Taught for 1 year. Systems
Created a manual called “Introduction to the Carine Wilson Sep 85 - May 88
Macintosh Using Macwrite”. Taught for 3 ½ years. High School (evenings)
Created a manual called “Computer Awareness for Canterbury High Oct 85 - Sep 86
Women using the Commodore 64”. Taught for 1 year. School (days)

ANITA ALBERT – February 2010 10