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Application Guide

ArmorStart DLR Reference Architecture

Important User Information


Because of the variety of uses for the products described in this publication, those responsible for the application and use of
this control equipment must satisfy themselves that all necessary steps have been taken to assure that each application and
use meets all performance and safety requirements, including any applicable laws, regulations, codes and standards.
The illustrations, charts, sample programs and layout examples shown in this guide are intended solely for purposes of
example. Since there are many variables and requirements associated with any particular installation, Rockwell Automation
does not assume responsibility or liability (to include intellectual property liability) for actual use based upon the examples
shown in this publication.
Solid-state equipment has operational characteristics differing from those of electromechanical equipment. Safety
Guidelines for the Application, Installation and Maintenance of Solid State Controls (Publication SGI-1.1 available from your
local Rockwell Automation sales office or online at http://www.rockwellautomation.com/literature/) describes some
important differences between solid-state equipment and hard-wired electromechanical devices. Because of this difference,
and also because of the wide variety of uses for solid-state equipment, all persons responsible for applying this equipment
must satisfy themselves that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the
use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and
requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or
liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or
software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation,
Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous environment,
which may lead to personal injury or death, property damage, or economic loss.
ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property
damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence.
SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous
voltage may be present.
BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may
reach dangerous temperatures.
IMPORTANT

Identifies information that is critical for successful application and understanding of the product.

General Precautions
In addition to the precautions listed throughout this manual, the following statements, which are general to the system,
must be read and understood.
ATTENTION: This manual is intended for qualified service personnel responsible for setting up and servicing these devices.
The user must have previous experience with and a basic understanding of electrical terminology, configuration procedures,
required equipment, and safety precautions.

WARNING: The National Electrical Code (NEC), NFPA79, and any other governing regional or local code will overrule the
information in this manual. Rockwell Automation cannot assume responsibility for the compliance or proper installation of the
ArmorStart LT or associated equipment. A hazard of personal injury and/or equipment damage exists if codes are ignored
during installation.

ATTENTION: The controller contains ESD (electrostatic discharge) sensitive parts and assemblies. Static control precautions are
required when installing, testing, servicing, or repairing the assembly. Component damage may result if ESD control
procedures are not followed. If you are not familiar with static control procedures, refer to Publication 8000-4.5.2, Guarding
against Electrostatic Discharge, or any other applicable ESD protection handbooks.

ATTENTION: Only personnel familiar with the controller and associated machinery should plan or implement the installation,
startup, and subsequent maintenance of the system. Failure to do this may result in personal injury and/or equipment
damage.

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Software Requirements
This table lists the versions of software that are required.
Software

Version

RSLinx Classic

2.56 or later

RSLogix 5000

17.01 or later
Download the most current version of the Add-On Profile from
http://www.rockwellautomation.com/support/downloads.html.

BOOTP/DHCP

Version 2.3 or later

Additional Resources
These documents and websites contain additional information concerning related Rockwell Automation products.
You can view or download publications at http:/www.rockwellautomation.com/literature/. To order paper copies of
technical documentation, contact your local Allen-Bradley distributor or Rockwell Automation sales representative.
Table 1 - Rockwell Automation Industrial Network Resources
Resource

Description

http://www.ab.com/networks/

Rockwell Automation networks and communication website

http://www.ab.com/networks/ethernet/

Rockwell Automation EtherNet/IP website

http://www.rockwellautomation.com/services/networks/
http://www.rockwellautomation.com/services/security/

Rockwell Automation network and security services websites

http://www.ab.com/networks/architectures.html

Education series webcasts for IT and controls professionals

EtherNet/IP Embedded Switch Technology Application Guide, Publication ENET-AP005

Describes how to install, configure, and maintain linear and Device-level Ring (DLR)
networks using Rockwell Automation EtherNet/IP devices with embedded switch
technology.

EtherNet/IP Network Configuration User Manual, Publication ENET-UM001

Describes how to configure and use EtherNet/IP communication modules with a


Logix5000 controller and communicate with various devices on the Ethernet network.

EtherNet Design Consideration, Publication ENET-RM002

Provides details on ethernet design and infrastructure.

EtherNet/IP Modules in Logix5000 Control Systems User Manual, Publication ENET-UM001 Provides details about how to configure your module.

EtherNet/IP Embedded Switch Technology Application Guide, Publication ENET-AP005

Provides information about using products with embedded switch technology to


construct networks with linear and ring topologies.

EtherNet/IP Industrial Protocol White Paper, Publication ENET-WP001

Describes how to implement services and data objects on a TCP/UDP/IP based Ethernet
network.

Industrial Automation Wiring and Grounding Guidelines, Publication 1770-4.1

Provides general guidelines for installing a Rockwell Automation industrial system.

Wiring and Grounding Guidelines, (PWM) AC Drives, Publication DRIVES-IN001

Describes wiring and grounding guidelines for Pulse Width Modulated (PWM) AC Drives.

Product Certifications website,


http://www.rockwellautomation.com/products/certification

Provides declarations of conformity, certificates, and other certification details.

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Table 2 - ODVA Resources


Resource

Description

http://www.odva.org/

Open DeviceNet Vendors Association (ODVA) website

http://www.odva.org/default.aspx?tabid=54

The CIP Advantage website


CIP features and benefits
How to get started

Ethernet Media Planning and Installation Manual, ODVA publication


http://www.odva.org/Portals/0/Library/Publications_Numbered/
PUB00148R0_EtherNetIP_Media_Planning_and_Installation_Manual.pdf

Describes the required media components and how to plan for, install, verify,
troubleshoot, and certify an Ethernet network.

Network Infrastructure for EtherNet/IP: Introduction and Considerations, ODVA publication Provides an overview of the technologies used in EtherNet/IP networks and provides
guidelines for deploying infrastructure devices in EtherNet/IP networks.
http://www.odva.org/Portals/0/Library/Publications_Numbered/
PUB00035R0_Infrastructure_Guide.pdf

Table 3 - Product Selection Resources


Resource

Description

Industrial Controls catalog website,


http://www.ab.com/catalogs/

Industrial Controls catalog website

ArmorStart LT Distributed Motor Controller Selection Guide, Publication 290-SG001

Product selection guide

Table 4 - Cisco and Rockwell Automation Alliance Resources


Resource

Description

http://www.ab.com/networks/architectures.html

Rockwell Automation and Cisco Systems reference architecture website

Converged Plantwide Ethernet (CPwE) Design and Implementation Guide, Publication


ENET-TD001

Represents a collaborative development effort from Rockwell Automation and Cisco


Systems. The design guide is built on, and adds to, design guidelines from the Cisco
Ethernet-to-the-Factory (EttF) solution and the Rockwell Automation Integrated
Architecture. The design guide focuses on the manufacturing industry.

Rockwell Automation Support


Rockwell Automation provides technical information on the Web to assist you in using its products. At
http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs, technical
and application notes, sample code and links to software service packs, and a MySupport feature that you can customize
to make the best use of these tools.

Installation Assistance
If you experience a problem within the first 24 hours of installation, contact Customer Support.
United States or Canada

1.440.646.3434

Outside United States or


Canada

Use the Worldwide Locator at http://www.rockwellautomation.com/support/


americas/phone_en.html, or contact your local Rockwell Automation representative.

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

New Product Satisfaction Return


Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the
manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.

United States

Contact your distributor. You must provide a Customer Support case number (call the
phone number listed earlier, to obtain one) to your distributor to complete the return
process.

Outside United States

Please contact your local Rockwell Automation representative for the return
procedure.

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Table of Contents
Important Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Rockwell Automation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
New Product Satisfaction Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 1
Device-Level Ring (DLR) Basics

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ArmorStart EtherNet IP Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
What is a DLR Network? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
DLR Network Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
DLR Network Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Number of Nodes on a DLR Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
DLR Network Fault Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 2
Construct and Configure a Device- Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
EtherNet Capacity Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Level Ring (DLR) Network

Install Devices on a DLR Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16


Addressing Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the BootP/DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Rotary Network Address Switches . . . . . . . . . . . . . . . . . . . . 17
Using the ArmorStart Internal Web Server . . . . . . . . . . . . . . . . . . . . . . 19
Configure Supervisor Nodes on a DLR Network. . . . . . . . . . . . . . . . . . . . . 21
Configure a Ring Supervisor in RSLogix 5000
Programming Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adding an ArmorStart to RSLogix 5000. . . . . . . . . . . . . . . . . . . . . . . . . 22
Enable a Ring Supervisor in RSLogix 5000. . . . . . . . . . . . . . . . . . . . . . . 27
Configure and Enable a Ring Supervisor in RSLinx Classic
Communication Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Complete the Physical Connections of the Network . . . . . . . . . . . . . . . . . 33
Verify Supervisor Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
IGMP Snooping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Table of Contents

Chapter 3

Monitor a Device-level (DLR)


Network

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Methods to Monitor a DLR Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor Status Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Access the ArmorStart EtherNet/IP Internal Web Server . . . .
Monitor Diagnostics via MSG Instructions . . . . . . . . . . . . . . . . . . . . . . . . .

37
37
39
44
46

Chapter 4
Troubleshoot a Device-level (DLR) Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
General Solutions for Linear or DLR Networks . . . . . . . . . . . . . . . . . . . . . 53
Network
Duplicate IP Address Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specific Issues on the DLR Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network Recovery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Device Port Debugging Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54
55
58
59

Appendix A
Network Usage Guidelines
and Recommendations

Network Usage Guidelines and Recommendations . . . . . . . . . . . . . . . . . . 61

Appendix B
Required Firmware Revisions

Required Firmware Revision for an Add-On Profile . . . . . . . . . . . . . . . . . 65


Required Firmware Revision for RSLinx Communication Software. . . 66

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Chapter

Device-Level Ring (DLR) Basics

Topic

Page

Introduction

ArmorStart with EtherNet IP Overview

What is a DLR Network

10

DLR Network Elements

10

DLR Network Operation

12

Number of Nodes on a DLR Network

13

DLR Network Fault Management

14

Prior to the introduction of products with embedded switch technology, the


traditional EtherNet/IP network topology has been a star type. End devices are
connected and communicate with each other via a switch.

Introduction

The EtherNet/IP embedded switch technology offers alternative network


topologies for interconnecting EtherNet/IP devices. It embeds switches
into the end devices themselves.
IMPORTANT

Products with EtherNet/IP embedded switch technology have two ports


to connect to a linear or DLR network in a single subnet.
These ports cannot be used as two Network Interface Cards (NICs) connected
to two different subnets. The two ports share one IP Address and MAC
Address.

ArmorStart with EtherNet/IP


Overview

The ArmorStart with EtherNet/IP incorporates the advantages of distributed


motor control, EtherNet/IP communication, and Embedded Switch Technology.
The ArmorStart EtherNet/IP family includes full voltage or Sensorless Vector
Control AC drive motor starters designed for most of your critical applications.
ArmorStart with EtherNet/IP is a simple, seamless, and cost-effective method
of integrating pre-engineered starters, I/O, and network capabilities in your
On-Machine architecture. The dual port 10/100 Mbps embedded Ethernet
switch supports Linear and Device Level Ring Topologies, in addition to the
traditional star topology.

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Chapter 1

Device-Level Ring (DLR) Basics

What is a Device-level Ring


(DLR) Network?

A DLR network is a single-fault tolerant ring network intended for the


interconnection of automation devices. This topology is also implemented
at the device level. No additional switches are required.
The graphic below shows an example of an ArmorStart LT, Bulletins 291
and 291E, and an ArmorStart Distributed Motor Controller, Bulletin 280E
in a DLR network.
Figure 1 - Example DLR Network

The advantages of the DLR network include:


Simple installation
Media resiliency to a single point of failure on the network
Fast recovery time when a single fault occurs on the network
(<3 ms convergence for up to 50 nodes on ring)
The primary disadvantage of the DLR topology is the additional effort required
to set up and use the network when compared to a linear or star network.
However, use of this Application Guide should minimize the amount of
additional effort that is required.

DLR Network Elements

A DLR network is made up of the following devices:


Supervisor Node
Active Supervisor Node
Back-up Supervisor Node (optional)
Ring Node
Each of these device types, and how they work in a DLR network, are described
in the following sections.

10

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Device-Level Ring (DLR) Basics

Chapter 1

Supervisor Node
A DLR network requires at least one node to be configured as a ring supervisor.
Currently, several Rockwell Automation products support the ring supervisor
functionality.
IMPORTANT

Out of the box, the supervisor-capable devices have their supervisor


function disabled so they are ready to participate in either a linear/star
network topology, or as a ring node on an existing DLR network.
In a DLR network, at least one of the supervisor-capable devices must be
configured as the ring supervisor before physically closing the ring. If not,
the DLR network will cause significant network issues that can only be
resolved by disconnecting the final connection.

Active Ring Supervisor


When multiple nodes are enabled as supervisor, the node with the numerically
highest precedence value becomes the active ring supervisor; the other nodes
automatically become back-up supervisors.
The ring supervisor provides the following primary functions:
Verifies the integrity of the ring
Reconfigures the ring to recover from a single fault
Collects diagnostic information for the ring

Back-up Supervisor Node


At any point in time, there will be only one active supervisor on a DLR network.
However, we recommend that at least one other supervisor-capable node be
configured to act as a back-up supervisor. During normal operation, a back-up
supervisor behaves like a ring node. If the active supervisor node operation is
interrupted, for example, it experiences a power-cycle, the back-up supervisor
with the next numerically highest precedence value becomes the active supervisor.
If multiple supervisors are configured with the same precedence value (the
factory default value for all supervisor-capable devices is 0), the node with
the numerically highest MAC address becomes the active supervisor.
IMPORTANT

While a back-up supervisor is not required on a DLR network, it is


recommended that at least one back up ring supervisor be configured for the
ring network.

We recommend that you:


Configure at least one back-up supervisor
Configure your desired active ring supervisor with a numerically higher
precedence value as compared to the back-up supervisors

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

11

Chapter 1

Device-Level Ring (DLR) Basics

Keep track of your networks supervisor-precedence values for all


supervisor-enabled nodes
For more information about how to configure a supervisor, see Construct and
Configure a Device-level Ring Network on page 15.

Ring Node
A ring node is any node that operates on the network to process data that is
transmitted over the network or to pass on the data to the next node on the
network. When a fault occurs on the DLR network, these reconfigure themselves
and relearn the network topology. Additionally, ring nodes can report fault
locations to the active ring supervisor.
IMPORTANT

DLR Network Operation

Do not connect non-DLR (single port) devices directly to the DLR network.
Non-DLR devices should be connected to the network through 1783-ETAP,
1783-ETAP1F, or 1783-ETAP2F EtherNet/IP taps like the examples shown
below:

During normal network operation, an active ring supervisor uses beacon and
other DLR protocol frames to monitor the health of the network. Back-up
supervisor nodes and ring nodes monitor the beacon frames to track ring
transitions between Normal (all links working) and Faulted (the ring is
broken in at least one place).
Two beacon-related parameters can be configured:
Beacon interval - Frequency at which the active ring supervisor transmits a
beacon frame through both of its ring ports
Beacon timeout - Amount of time that supervisor or ring nodes wait before
timing out the reception of beacon frames and taking appropriate action
These parameters impact Network Recovery Performance. For information on
these performance times, see page 58. For information on how to set these
parameters, see Construct and Configure a Device-level Ring Network on page 15.

12

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Device-Level Ring (DLR) Basics

Chapter 1

During normal operation, one of the active supervisor nodes network ports is
blocked for DLR protocol frames. However, the active supervisor node continues
to send beacon frames out of both network ports to monitor network health.
The following graphic shows the use of beacon frames sent from the active ring
supervisor.
Figure 2 - Normal DLR Network Operation

A second category of ring nodes, known as announce frame ring nodes, can be
designed to participate in a DLR network. The active supervisor sends announce
frames out one of its ports, once per second or on detection of a ring fault. DLR
networks with announce frame ring nodes have slightly longer recovery times
than beacon frame nodes.

Number of Nodes
on a DLR Network

Rockwell Automation recommends that you use no more than 50 nodes on a


single DLR or linear network. If your application requires more than 50 nodes,
we recommend that the nodes are segmented into separate, but linked, DLR
networks.
With smaller networks:
There is better management of traffic on the network
The networks are easier to maintain
There is a lower likelihood of multiple faults
Recovery time is shorter
Additionally, on a DLR network with more than 50 nodes, network recovery
times from faults are higher than those listed in Network Recovery Performance
on page 58.

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

13

Chapter 1

Device-Level Ring (DLR) Basics

DLR Network Fault


Management

The network may occasionally experience faults that prevent the normal
transmission of data between nodes. The DLR network can protect your
application from interruptions resulting from a single fault. To maintain the
resiliency of your ring, your application should monitor the health of the ring.
The ring may be faulted while all higher-level network functions, such as I/O
connections, are operating normally.
Fault location information is available from the active supervisor. For more
information on how to obtain fault location information, see Monitor a DLR
Network on page 37.
After a fault occurs, the active supervisor reconfigures the network to continue
sending data on the network.

Network Reconfiguration after a Fault


The following graphic shows the network configuration after a failure occurs,
with the active ring supervisor passing traffic through both of its ports, thus,
maintaining communication on the network.

14

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Chapter

Construct and Configure a Device-level Ring


Network with ArmorStarts

Topic

Page

Ethernet Capacity Tool

15

Install Devices on a DLR Network

16

ArmorStart Addressing Configuration

17

Using the BootP/DHCP Server

17

Using the Rotary Network Address Switches

17

Using the ArmorStart Internal Web Server

19

Configure Supervisor Nodes on a DLR Network

21

Configure a Ring Supervisor in RSLogix 5000

21

Adding an ArmorStart to RSLogix 5000

22

Enable a Ring Supervisor in RSLogix 5000

27

Configure and Enable a Ring Supervisor in RSLinx Classic

29

Complete the Physical Connections of the Network

33

Verify Supervisor Configuration

34

IGMP Snooping

35

Introduction

Use this chapter to learn how to construct and configure a DLR network.

Ethernet Capacity Tool

The EtherNet/IP Capacity Tool is free software that is intended to help in the
initial layout of your EtherNet/IP network by calculating resources
(Connections, Packets per Second) used by a proposed network. You choose
icons to indicate the type and number of nodes on the network, along with
associated parameters such as Update Rate desired. The tool then calculates the
resources used and what is still available. This format makes it easy to try different
configurations/parameters and see how the outcome is affected.
To download the Ethernet Capacity Tool, go to: http://www.ab.com/go/iatools

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

15

Chapter 2

Construct and Configure a Device-level Ring Network with ArmorStarts

Install Devices on a DLR


Network

The next step to configure a DLR network, is to connect all devices to the
network. One connection should be left unmade. That is, temporarily omit the
physical connection between two nodes on the ring network, because the factory
default settings of DLR devices are set to operate in linear/star mode or as ring
nodes on existing DLR networks.
For more information on installing the EtherNet/IP network (cable
requirements, maximum distance, etc) refer to the EtherNet/IP Media
Planning and Installation Manual, which can be downloaded here:
http://literature.rockwellautomation.com/idc/groups/literature/documents/
rm/enet-rm002_-en-p.pdf
IMPORTANT

If your DLR network is fully connected without a supervisor configured, a


network storm may result, rendering the network unusable until one link is
disconnected and at least one supervisor is enabled.

Figure 3 - Example Device-level Ring Topology with One Connection Left Unmade

Use the installation instructions below for each device to connect it to the
network. Publication Numbers can be downloaded at http://
www.rockwellautomation.com/literature/literature.html
Description

16

Installation Instructions

Cat.No.

ControlLogix EtherNet/IP module

1756-IN612

1756-EN2TR

EtherNet/IP tap

1783-IN007

1783-ETAP

ArmorStart LT Motor Controller

290-UM001

291E-FAZ-G2

ArmorStart Motor Controller

280G-UM001

280E-F12Z-10A-CR-3

Stratix 6000 Ethernet Switch

1783-IN004

1783-EMS08T/A

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Construct and Configure a Device-level Ring Network with ArmorStarts

Description

ArmorStart Addressing
Configuration

Installation Instructions

Chapter 2

Cat.No.

RJ45 RJ45 Ethernet cable

ENET-IN001A

1585J-M8PBJM-2

RJ45 M12 Ethernet cable

ENET-IN001A

1585D-M4TBJM-1

M12 M12 Ethernet cable

ENET-IN001A

1585D-M4TBDE-2

Before using the ArmorStart in an EtherNet/IP network, an IP address, subnet


mask, and optional Gateway address must be configured. This section describes
how to set up the IP Address of an ArmorStart in three different ways: using the
BootP/DHCP Server, the Rotary Network Address Switches, and the internal
web server.
Note: When using the AOP, it is not configuring the IP Address
of the ArmorStart, it is just assigning the same IP address that was set-up using the
Rotary Network Address Switches or the web page, so that communication
is established.

Using the BootP/DHCP Server


The Rockwell Automation BootP/DHCP utility is a standalone program that
incorporates the functionality of standard BootP software with a user-friendly
graphical interface. It is located in the Utils directory on the RSLogix 5000
installation CD. The ArmorStart EtherNet/IP adapter must have DHCP
enabled (factory default) to use the utility.
DHCP (Dynamic Host Configuration Protocol) software automatically assigns
IP addresses to client stations logging onto a TCP/IP network. When DHCP is
enabled (factory default enabled), the unit will request its network configuration
from a BootP/DHCP server. Any configuration received from a DHCP server
will be stored in non-volatile memory. The ArmorStart EtherNet/IP will
remember the last successful address if the DHCP is enabled. The possibility
exists that the adapter will be assigned a different IP address, which would cause
the adapter
to stop communicating with the ControlLogix controller.

Using the Rotary Network Address Switches


The three rotary network address switches can be found on the I/O section of the
ArmorStart. The rotary network address switches are set to 999 and the DHCP
is enabled as the factory default. The ArmorStart reads these switches first to
determine if the switches are set to a valid IP address between 1254. When
switches are set to a valid number, the IP address will be 192.168.1._ _ _ [switch
setting].

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To set up the IP Address using the rotary network address switches:


1. Remove the protective caps from the rotary switches.

2. Set the Network IP address by adjusting the three switches on the front
of the I/O module using a flat head screwdriver.
3. Set up the switches in a range from 001 to 254. In this example they are set
to a.1. When the switches are set to a valid number, the adapters IP address
will be 192.168.1.xxx (where xxx represents the number set on the
switches). In this example the IP address is 192.168.1.163. The adapters
subnet mask will be 255.255.255.0 and the gateway address is set to
0.0.0.0. A power cycle or a type 1 network reset
is required for any new IP address switch setting to take effect.
Note: The user cannot change the IP address from 192.168.1.xxx when
using the IP address switches. The top three octets are fixed. DHCP or
the embedded web server must be used to configure the address to a value
different than 192.168.1.xxx. Also, the adapter will not have a host name
assigned, or use any Domain name System when using the rotary switch
settings.
4. If the switches are set to an invalid value (such as 000 or value greater than
254), the adapter will check to see if the DHCP is enabled. If so, the
adapter requests an address from a DHCP server. The DHCP server will
also assign other Transport Control Protocol (TCP) parameters. If DHCP
is not enabled, the adapter will use the IP address (along with other TCP
configurable parameters) stored in nonvolatile memory.

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Chapter 2

Using the ArmorStart Internal Web Server


Rockwell Automation provides an internal embedded web server with each
EtherNet/IP version of ArmorStart. The internal web server allows you to view
information and configure the ArmorStart via a web browser. The internal web
server can be used to set up the ArmorStart IP address by performing the
following this steps:

1. Open your preferred internet web browser.


2. Enter the IP address of the desired ArmorStart. For this example, use
192.168.1.163.
Note: 192.168.1.163 is not the factory default IP address.

3. The web server shown below should appear in your web browser.

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4. Click in the administrative settings folder to expand it and the following is


displayed:

5. Click in the Network Configuration tab and a prompt to enter a User


Name and a Password is displayed. Enter the pre-set User Name and
Password or if they have not been set up previously, use the default User
Name. The default User Name is Administrator and there is no password
set by default.

6. After the appropriate User Name and Password is entered, the screen
below is displayed. From this screen, the Ethernet Configuration can be
changed. For example, the default IP address shown is changed from
192.168.1.163 to 10.10.10.101. After a power cycle the new address must
be used to access the web page, and the other devices on the network
would also require their IP addresses to be reconfigured.

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Configure Supervisor Nodes


on a DLR Network

Chapter 2

After the devices are installed on the DLR network, at least one supervisor node
must be configured. Ring nodes do not require any DLR network configuration.
Before a DLR network can be completed, (install your devices on the network
and make all physical connections) a ring supervisor must be configured and
enabled in:
RSLogix 5000 programming software, or
RSLinx Classic communication software
This section shows how to use RSLogix 5000 programming software, beginning
on page 22, and RSLinx Classic communication software, beginning on page 29,
to configure and enable a ring supervisor.

Configure a Ring Supervisor in RSLogix 5000 Programming Software


To configure the 1756-EN2TR module or the 1783-ETAP, 1783-ETAP1F, or
1783-ETAP2F taps as a ring supervisor, use the devices Add-on Profile (AOP) in
RSLogix 5000 programming software, version 17.01, or later.
For more information regarding the Required Add-On Profile Revision required,
go to Appendix B.
To configure a ring supervisor in RSLogix 5000 programming software, follow
these steps:
IMPORTANT

The steps to configure a ring supervisor via software are basically the same
for the 1756-EN2TR module and the 1783-ETAP, 1783-ETAP1F, and 1783ETAP2F taps. This example shows how to configure the 1756-EN2TR module.
Only the 1783-ETAP, 1783-ETAP1F, and 1783-ETAP2F taps in the I/O
Configuration must be configured if you plan to enable the tap as a ring
supervisor. If the tap will not be used as a ring supervisor, we recommend
that it is not added to the I/O Configuration.
Additionally, to configure a 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap as a
supervisor via software or with its DIP switches, an IP address must first be
assigned. The tap does not require an IP address if it is used as a ring node or
has its supervisor function enabled by a DIP switch.
For more information on how to use a tap switch to configure it as a ring
supervisor, see Chapter 5 in the EtherNet/IP Embedded Switch Technology
Manual. To download the manual, go to:
http://literature.rockwellautomation.com/idc/groups/literature/
documents/ap/enet-ap005_-en-p.pdf

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Adding an Armorstart to RSLogix 5000


This section will show how to add an ArmorStart to RSLogix 5000.

1. Open RSLogix 5000.


2. Select File > New to create a new project.
3. Enter the name of the project and select your controller from the Type
drop down menu. For this example, a 1756-L63 and software revision 20
will be used. Then click OK.

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Chapter 2

4. Add the 1756-EN2TR module to your project.


a. Right-click 1756 Backplane and choose New Module.

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b. Select the module.

c. Click Create.

5. To add a new module to the tree, right-click on Ethernet and select New
Module. This allows a new ArmorStart to be added to the Logix Project.

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6. Select the ArmorStart in your application and click OK.

7. Enter a Name for this ArmorStart and an Ethernet address. For this
example, the Private Network setting will be used. This should be set to
match the IP address switch setting on the ArmorStart. Then press OK.
Note: Refer to ArmorStart Addressing Configuration on page 17 to set
an IP address on the device.

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8. Complete configuration information for the module in your RSLogix


5000 project.
The following graphic shows the I/O configuration for an example DLR
network.

9. Download the program to the Logix controller.


10. Go online with the controller and leave it in Program mode.

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Chapter 2

Enable Ring Supervisor in RSLogix 5000 Programming Software


After 1756-EN2TR module or 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F
taps have been added to your RSLogix 5000 programming software project, the
ring supervisor mode must be enabled.
If using RSLogix 5000 programming software to configure the ring supervisor
and monitor diagnostics on the DLR network, the controller must be online.
To enable the 1756-EN2TR module or 1783-ETAP, 1783-ETAP1F, or 1783ETAP2F tap as a ring supervisor, follow these steps.
The steps to enable a ring supervisor are basically the same for the 1756-EN2TR
module or 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap. This example
shows how to do it for the 1756-EN2TR module.
1. For your project online, with the controller, double-click on a supervisorcapable device in the I/O configuration tree.

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2. Click the Network tab to Enable Supervisor Mode.

Configuration takes effect immediately; you do not need to click Apply or OK.
3. Click the Advanced button on the Network tab.
4. Configure supervisor-related parameters, as shown in the screen shot
below.

For these parameters, you must click Set after entering a value.
5. Click Set.

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IMPORTANT

Chapter 2

For Beacon Interval, Beacon Timeout, and Ring Protocol VLAN ID, we
recommend that the default values be used.

Functionality

Description

Default
Setting

Supervisor Precedence

A supervisor precedence number may be configured for each device that is 0


configured as a ring supervisor. The highest possible supervisor precedence
value is 255.
When multiple nodes are enabled as supervisors, the node with the
highest precedence value is assigned as the active ring supervisor; the
other nodes automatically become back-up supervisors.
We recommend that you:
configure at least one back-up supervisor node
set the desired Active Ring Supervisor with a relatively high supervisorprecedence value compared to the back-up node(s)
keep track of the networks supervisor-precedence values
If multiple supervisors are configured with the same precedence value (the
factory default value for all supervisor-capable devices is 0), the node with
the numerically highest MAC address becomes the active supervisor.

Beacon Interval

Beacon interval is the frequency of the active ring supervisor transmitting a


beacon frame through both of its Ethernet ports. This parameter is user
configurable for any time between 200 S and 100 mS.
For more information on how this parameter relates to network
performance, see page 61.

400 S

Beacon Timeout

The beacon timeout is the amount of time that nodes wait before timing
out the reception of beacon frames and taking appropriate action.
Supervisors support a range from 400S to 500mS.
For more information on how this parameter relates to network
performance, see page 61.

1960 S

Ring Protocol VLAN ID

Reserved for future use.

Configure and Enable a Ring Supervisor in RSLinx Classic


Communication Software
A ring supervisor can be configured for the DLR network through RSLinx
Classic communication software.
For more information regarding the Required RSLinx Classic Communication
software Revision required, refer to Appendix B.
To configure a ring supervisor in RSLinx Classic Communication Software,
follow these steps.
This example is for the 1783-ETAP tap. Follow these steps.
1. Launch RSLinx Classic Communication Software.
2. Browse to the DLR network that is being set up.

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If the Electronic Data Sheet (EDS) file is not installed on the module configured
to be the ring supervisor, it will appear with a question mark (?). To obtain and
use the EDS file:
right-click the module and choose to upload the EDS file from the device,
or
download the EDS file from: http://www.rockwellautomation.com/
rockwellautomation/support/networks/eds.page?
3. Access the supervisor-capable nodes properties.
a. Right-click the node.
b. Choose Module Configuration.

The General tab appears with information about the module.


4. Click the Network tab to Enable Supervisor Mode.

Configuration takes effect immediately; there is no need to click Apply or OK.


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5. Click the Advanced button to configure supervisor-related parameters.

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IMPORTANT

For Beacon Interval, Beacon Timeout, and Ring Protocol VLAN ID, use the
default values.

Functionality

32

Description

Default Setting

Supervisor
Precedence

You may configure a supervisor precedence number for each device configured
as a ring supervisor. The highest possible supervisor precedence value is 255.
When multiple nodes are enabled as supervisor, the node with the highest
precedence value is assigned as the active ring supervisor; the other nodes
automatically become back-up supervisors.
We recommend that you:
configure at least one back-up supervisor node
set the desired Active Ring Supervisor with a relatively high supervisorprecedence value compared to the back-up node(s)
keep track of the networks supervisor-precedence values
If multiple supervisors are configured with the same precedence value (the
factory default value for all supervisor-capable devices is 0), the node with the
numerically highest MAC address becomes the active supervisor.

Beacon Interval

Beacon Interval is the frequency to which the active ring supervisor transmits a
beacon frame through both of its Ethernet ports. This parameter is user
configurable for any time between 200 S and 100 mS.
For more information on how this parameter relates to network performance,
see page 58.

400 S

Beacon Timeout

The beacon timeout is amount of time nodes wait before timing out the
reception of beacon frames and taking appropriate action. Supervisors support a
range from 400 S to 500 mS.
For more information on how this parameter relates to network performance,
seepage 58..

1960 S

Ring Protocol
VLAN ID

Reserved for future use.

Enable IGMP
Snooping

For more information on IGMP Snooping, see page 35.

Enabled

Enable IGMP
Querier

For more information on IGMP Querier, see page 35.

Disabled

Enable Device
Port Debugging
Mode

For more information on Device Port Debugging Mode, see page 59.

Disabled

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Complete the Physical


Connections of the Network

Chapter 2

After the ring supervisor nodes are configured and enabled, the physical
connection of the network must be completed to establish a complete DLR
network.
The figure below shows an example DLR network with all physical connections
complete.
Figure 4 - Example Device-level Ring Topology with All Connections Complete

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Verify Supervisor
Configuration

The configuration and overall DLR network status can be verified in either
RSLogix 5000 programming software or RSLinx Classic communication
software.
1. Access the supervisor nodes properties as shown previously in this chapter.
2. Click the Network tab.
3. Check the Network Topology and Network Status Fields.

For a 1756-EN2TR module or the 1783-ETAP, 1783-ETAP1F, and 1783ETAP2F tap, the supervisor configuration can also be verified through the
modules diagnostic web pages. For more information on monitoring diagnostics
via an EtherNet/IP modules web pages, see Monitor a DLR Network starting on
page 37.

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IGMP Snooping

Chapter 2

This functionality is enabled by default in the 1783-ETAP, 1783-ETAP1F,


and 1783-ETAP2F taps, and is commonly used to manage multicast traffic
on the network. When in use, this functionality allows the tap to multicast
data to only those devices that need the data rather than to all devices
connected to the network.
IMPORTANT

If DHCP for the Armostart is still required, the Internet Group Management
Protocol (IGMP) snooping on the E-tap must be disabled via the AOP.

For snooping to work, there must be a device present that is running a querier.
Typically, the device is a router or a switch, such as the Stratix 6000, Stratix 8000,
or Stratix 8300 managed switch.
Once DHCP is enabled the switch could change the IP addresses on the
ArmorStarts depending on network demand, which could cause RSlogix5000
to loose communication with the device, as connectivity is established via the
AOP in the initial configuration.

IGMP Querier

This functionality is disabled by default. The IGMP Querier functionality


enables a 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap or switch, such as a
Stratix managed switch, to send out a query to all devices on the network. It
determines what multicast addresses are of interest to a specific node or a group
of nodes.
The IGMP Querier functionality should be enabled for at least one node on the
network. The 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap, managed
switches, and routers are examples of devices that support IGMP Querier
functionality.
IMPORTANT

If the IGMP Querier functionality is not enabled for at least one node
on the network, multicast traffic on the network may eventually create
network performance issues.

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However, for all devices that are configured on the network with the IGMP
Querier parameter enabled, an IP address other than the factory default value
must also be set for those devices. If multiple devices on the network enable this
functionality, only the node with the lowest IP address becomes the active IGMP
Querier node.

IGMP Version
If the IGMP Querier is enabled, a Querier Version must be selected. The default
version is Version 2.

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Chapter

Monitor a DLR Network

Topic

Page

Methods to Monitor a DLR Network

37

Monitor Status Pages

39

Monitor ArmorStart Internal Web Server

44

Monitor via Faceplate Integration

45

Monitor Diagnostics via MSG Instructions

46

Introduction

Use this chapter to learn how to monitor the DLR network.

Methods to Monitor
a DLR Network

Network diagnostic information can be retrieved from the ring supervisorcapable devices using the following:
RSLogix 5000 programming software status pages
RSLinx communication software status pages
Device web pages
EtherNet/IP Device Level Ring (DLR) network diagnostics faceplate
Programmatically through the use of a MSG instruction

RSLogix 5000 Programming Software Status Pages


RSLogix 5000 programming software, version 17.01 or later must be used and
the appropriate AOPs installed, to use the softwares profile status pages.

RSLinx Communication Software Status Pages


To monitor the network with this method, the RSLinx communication software,
version 2.55 or later must be used.

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ArmorStart Internal Web Server


Rockwell Automation provides an internal embedded web server with each
ArmorStart EtherNet/IP. The internal web server allows you to view information
and configure the ArmorStart via a web browser. The ArmorStart EtherNet/IP
can also be set up from the web server to send e-mail notifications. The embedded
web server is used to access configuration and status data. It provides the user
with the ability to view and modify the device configuration without having
access to RSLogix 5000. Security in the form of an administrative password can
be set. The default login is Administrator. There is no password set by default.

EtherNet/IP Device Level Ring (DLR) Network Diagnostics Faceplate


The diagnostics faceplate contains two major components:
Logic code (encapsulated in an Add-On Instruction) that allows the
controller to retrieve real-time DLR network status information
HMI faceplate graphics to allow the data to be visualized on an operator
interface

Programmatically Through the Use of a MSG Instruction


For more information on how to monitor the DLR network via MSG
Instructions, see page 46.

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Monitor Status Pages

Chapter 3

Both RSLogix 5000 programming software and RSLinx Classic communication


software offer status pages that can be used to monitor the networks
performance.

RSLogix 5000 Programming Software Status Pages


Monitor the networks diagnostic information through the RSLogix 5000
programming software when the software is online.
To monitor the network in RSLogix 5000 programming software, follow
these steps.
1. Verify that the project is online.
2. Access the active supervisor nodes properties.
a. Right-click the modules entry in the Controller Organizer.
b. Click properties.

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3. Use the Network tab to monitor diagnostics.

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Chapter 3

RSLinx Communication Software


To monitor the network in RSLinx communication software, follow these steps.
1. Click RSWho to browse the network.

2. Access the property pages for the active supervisor node.


a. Open the driver that shows the nodes on the DLR network.
b. Right-click the node that you want to monitor performance.
c. Click on the choice that you need to access.

Multiple choices appear.


These options are shown in the following sections.

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Module Configuration
This series of tabs provides:
General information
Connection information
Module information
Internet protocol
Port configuration
Network information
The example below shows a ring fault between nodes at IP addresses 10.88.80.21
and MAC ID 00-00-BC-02-48-D5.

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Chapter 3

There are multiple fields used to monitor network diagnostics.


Field

Definition

Network Topology

Possible values here can be Linear or Ring.

Network Status

Displays if the network is operating normally (Normal) or has experienced a


fault (Ring Fault), as shown in the previous example screen.

Active Ring Supervisor

Displays the IP address or MAC address of the active ring supervisor.

Active Supervisor Precedence

For more information on this field, see Active Ring Supervisor on page 11.

Enable Ring Supervisor

Configurable field that lets you to set the node as a ring supervisor.

Ring Faults Detected

Number of faults detected on the network since the last module power
cycle or counter reset.

Supervisor Status

Displays whether this node is the active ring supervisor (Active), a back-up
supervisor (Back-up), a ring node, or part of a linear network.

Last Active Node on Port 1

The last node the active ring supervisor can communicate with on Port 1.
This value is an IP address or a MAC ID and remains latched until the Verify
Fault Location button is clicked.

Last Active Node on Port 2

The last node the active ring supervisor can communicate with on Port 2.
This value is an IP address or a MAC ID and remains latched until the Verify
Fault Location button is clicked.

Status

Displays whether a fault exists on the ring.

IMPORTANT

If the Network Topology field = Ring and the Network Status field = Normal,
the Last Active Node fields will display the last fault information even
though it has been corrected.
To clear the last fault information from these fields, click Verify Fault
Location. You may see a message informing you that the supervisor is no
longer in fault mode and the fields will be cleared.

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How to Access the


ArmorStart EtherNet/IP
Internal Web Server

44

Open your preferred internet web browser, and enter the IP address of the desired
ArmorStart. For this example, 192.168.1.22 will be used.
Use the links on the left-most navigation bar to see each available web page. The
screen below shows Ring Statistics for the ArmorStart 280E.

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Chapter 3

EtherNet/IP Device Level Ring (DLR) Network Diagnostics


Faceplate Overview
The EtherNet/IP Device Level Ring (DLR) network diagnostics faceplate
provides basic DLR network status information to the user to assist with
monitoring and troubleshooting a DLR network.
The diagnostics faceplate contains two major components:
Logic code (encapsulated in an Add-On Instruction) that allows the
controller to retrieve real-time DLR network status information
HMI faceplate graphics to allow the data to be visualized on an operator
interface

The DLR diagnostics faceplate application can be downloaded


from the Rockwell Automation Sample Code website at http://
samplecode.rockwellautomation.com
Besides the individual Logix and View project components, a demo
application is also included with the downloaded file.

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Monitor Diagnostics via MSG


Instructions

Network diagnostic information can also be obtained programmatically via MSG


instructions in RSLogix 5000 programming software. For example, you can:
Get all ring diagnostic information
Get a ring participant list
Get the active supervisor
Clear rapid ring faults
Verify a fault location
Reset a fault counter
Enable and configure a ring supervisor
This information can be displayed on an HMI device or manipulated in the
project code.
Figure 5 - Example Use of MSG Instruction

This example describes how to retrieve diagnostic information from the DLR
network. Follow these steps.
1. Enter a MSG instruction into the rung of logic.
2. Configure the MSG instruction to retrieve ring diagnostic information
service, as shown in the following screen shots.
IMPORTANT

46

Make sure the tag created is sized appropriately to hold all of the data that
you are reading or writing. For more information, see page 48.

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Chapter 3

3. Configure the MSG instructions communication path to point to the


active supervisor node.
The path on the following screen is one example path.

IMPORTANT

When using the Custom Get_Attributes_All (01) service, pointing to an


active supervisor node will retrieve all of the attributes listed in Retrieve
All Diagnostic Information Attribute Description on page 50.
Pointing to a non-supervisor node will retrieve only the Network Topology
and Network Status attribute information.
Pointing to backup supervisor node will retrieve the current active
supervisors IP address.

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Use Specific Values on the Configuration Tab


Use the values on the Configuration tab of your MSG instruction to perform
specific services. Sample DLR network diagnostic application code, for example,
Add-on Instruction or HMI faceplate graphics, is available on the Rockwell
Automation Sample Code Library. For more information about the Rockwell
Automation Sample Code Library, see: http://www.rockwellautomation.com/
solutions/integratedarchitecture/resources5.html
Request

Description

Message
Type

Retrieve All
Ring Diagnostic
Information

Information
for this request
is listed in
Retrieve All
Ring Diagnostic
Information on
page 49.

CIP Generic

Request Ring
Participant List

Get Active
Supervisor

Service
Type

Service
Code
(HEX)

Class
(HEX)

Instance

Attribute
(HEX)

Source
Element

Source
Length
(Bytes)

Destination

Destination
Length
(bytes)

Custom

47

NA

Left
Blank

Tag

50
or
54

Information
CIP Generic
for this request
is listed in
Request the
Ring Participant
List on page 51

Get
Attribute
Single

47

NA

NA

Tag

10/node

Obtain the IP
address and
MAC ID of the
active
supervisor
on the DLR
network

CIP Generic

Get
Attribute
Single

47

NA

NA

Tag

10

Acknowledge
Request
Rapid Ring
supervisor to
Faults Condition resume normal
operation after
encountering a
rapid ring fault
condition

CIP Generic

Custom

4c

47

NA

NA

NA

NA

Verify a Fault
Location

Request
supervisor to
update Last
Active Node
values

CIP Generic

4b

47

NA

NA

NA

NA

NA

Reset the Ring


Fault Counter

Reset the
number of ring
faults detected
on the DLR
network

CIP Generic

Set
Attribute
Single

10

47

Tag

NA

NA

Enable and
Configure a
Ring Supervisor

Information for
this request is
listed in Enable
and Configure a
Ring Supervisor
on page 52.

CIP Generic

Set
Attribute
Single

10

47

Tag

12

NA

NA

This request only works if there are fewer than 40 nodes on the network. If there are more nodes than will fit in a single message, an error will be returned.
Use a Destination Length of 54 bytes if using firmware revision 3.x or later for the 1756-EN2TR module or firmware revision 2.x or later for the 1783-ETAP,
1783-ETAP1F, or 1783-ETAP2F taps.

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Chapter 3

Retrieve All Ring Diagnostic Information


By performing the Retrieve All Ring Diagnostic Information request on an active
supervisor, the MSG instruction returns the following information.
Destination Tag
SINT [0]

Attribute Name
Network Topology

Description
Current network topology mode

Possible Values
0 = Linear
1 = Ring

SINT [1]

Network Status

Current status of the network

0 = Normal
1 = Ring Fault
2 = Unexpected Loop Detected
3 = Partial Network Fault
4 = Rapid Fault/Restore Cycle

SINT [2]

Ring Supervisor Status

Ring supervisor active status flag

0 = Node is functioning as a backup


1 = Node is functioning as the active ring supervisor
2 = Node is functioning as a normal ring node
3 = Node is operating in a non-DLR topology
4 = Node cannot support the currently operating ring parameters, that
is, Beacon Interval and/or Beacon Timeout

SINT [3]

Ring Supervisor Config

Ring Supervisor configuration parameters

Ring Supervisor Enable

Ring supervisor enable flag

0 = Node is configured as a normal ring node (default configuration)


1 = Node is configured as a ring supervisor

SINT [4]

Ring Supervisor Precedence

Precedence value of a ring supervisor

Valid value range = 0255


0 = Default value

SINT [5-8]

Beacon Interval

Duration of ring beacon interval

Valid value range = 200 s100 ms


Default = 400 s

SINT [9-12]

Beacon Timeout

Duration of ring beacon timeout

Value value range = 400 s500 ms


Default value = 1960 s

SINT [13-14]

DLR VLAN ID

Valid ID to use in ring protocol messages

Valid value range = 04094


Default value = 0

SINT [15-16]

Ring Faults Count

Number of ring faults since power up


RSLogix 5000 programming software may display the value in this field as negative numbers. To better understand the value, we
recommend you view it in HEX format.

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Retrieve All Diagnostic Information Attribute Description


Destination Tag

Attribute Name

Description

Last Active Node on Port 1

Last active node at the end of the


chain through port 1 of the active
ring supervisor during a ring fault
Device IP address

SINT [17-20]

Possible Values

Any valid IP address value


A value = 0 indicates no IP address has been configured for the device.

Device MAC address

SINT [21-26]
Last Active Node on Port 2

Last active node at the end of the


chain through port 2 of the active
ring supervisor during a ring fault
Device IP address

SINT [27-30]

Any valid Ethernet MAC address

Any valid IP address value


A value = 0 indicates no IP address has been configured for the device.

Device MAC address

SINT [31-36]
SINT [37-38]

Ring Protocol Participants


Count

Number of devices in the ring


protocol participants list

Active Supervisor Address

IP and/or Ethernet MAC address of


the active ring supervisor

SINT [39-42]

Supervisor IP address

Any valid Ethernet MAC address

Any valid IP address value


A value = 0 indicates no IP address has been configured for the device.

SINT [43-48]

Supervisor MAC address

SINT [49]

Active Supervisor
Precedence

Precedence value of the active ring


supervisor

SINT [50-53]

Capability Flags

Alerts you that the device is capable


of operating as a supervisor and
beacon-based ring node.

Any valid Ethernet MAC address

0x22

This destination tag is available only with the 1756-EN2TR module, firmware revision 3.x or later, 1783-ETAP, 1783-ETAP1F, and 1783ETAP2F taps, firmware revisions 2.x or later. If using the 1783-ETAP tap, firmware revision 1.x, your program does not include this
destination tag.
RSLogix 5000 programming software may display the value in this field as negative numbers. To better understand the value, we
recommend you view it in HEX format.

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Chapter 3

Request the Ring Participant List


When requesting the Ring Participant List service on the DLR network, the
MSG instruction returns the following information.

Request the Ring Participant List Attribute Description


Destination Tag

Attribute Name
Ring Protocol
Participants List

SINT [0-3]

Description

Possible Values

List of devices participating in ring protocol


Device IP address

Any valid IP address value


A value = 0 indicates no IP address has been configured for the device.

SINT [4-9]

Device MAC address

Any valid Ethernet MAC address

This attribute will return an array of the data shown, one entry for each node. The Ring Protocol Participants Count attribute
determines the number entries.
This tag displays only IP addresses for ring participants that have been configured with one. For example, you may have a 1783-ETAP
tap connected to the network that has not been assigned an IP address. In that case, no address is shown for the 1783-ETAP tap.
RSLogix 5000 programming software may display the value in this field as negative numbers. To better understand the value, we
recommend you view it in HEX format.
Unlike destination tag SINT [0-3], where IP addresses are displayed only for ring participants configured with an IP address, this tag
displays MAC addresses for all ring participants because every ring participant has a MAC address.

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When performing the Enable and Configure a Ring Supervisor request on a


supervisor-capable device, configure the MSG instruction with the following
information.

Enable and Configure a


Ring Supervisor

Enable and Configure a Ring Supervisor Attribute Description


Source Tag

Attribute Name

Description

Possible Values

Ring Supervisor Config

Ring Supervisor configuration


parameters

SINT [0]

Ring Supervisor Enable

Ring supervisor enable flag

0 = Node is configured as a normal ring node (default configuration)


1 = Node is configured as a ring supervisor

SINT [1]

Ring Supervisor Precedence

Precedence value of a
ring supervisor

Valid value range = 0255


0 = Default value

SINT [2-5]

Beacon Interval

Duration of ring beacon


interval

Valid value range = 200 s100 000 s


Default = 400 s

SINT [6-9]

Beacon Timeout

Duration of ring beacon


timeout

Value value range = 400 s500 000 s


Default value = 1960 s

SINT [10-11]

DLR VLAN ID

Valid ID to use in ring


protocol messages

Valid value range = 04094


Default value = 0

RSLogix 5000 programming software may display the value in this field as negative numbers. To better understand the value, we
recommend you view it in HEX format.

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Chapter

Troubleshoot a DLR Network

Topic

Page

General Solutions for the Linear or DLR Networks

53

Duplicate IP Address Detection

54

Specific Issues on the DLR Network

55

Network Recovery Performance

58

Device Port Debugging Mode

59

Introduction

Use this chapter to learn how to troubleshoot the DLR network.

General Solutions for Linear


or DLR Networks

Before attempting to correct specific faults on the linear or DLR network,


we recommend that you first take the following actions when a fault appears.
For a DLR network:
Verify that at least one node has been configured as a supervisor
on the network and that Network Topology = Ring.
Verify that all cables on the network are securely connected
to each device.
Verify that all devices that require an IP address have one assigned
correctly.
Check the Network Status field on the active supervisor nodes status
page to determine the fault type.
For a linear network:
Verify that none of the nodes are configured as a supervisor on the
network and that Network Topology = Linear.
If any nodes on a linear network are configured as a supervisor, it may
impact communication to other devices connected to the network.
Verify that all cables on the network are securely connected
to each device.
Verify that all devices that require an IP address have one assigned
correctly.
If the fault is not cleared after completing the actions listed above, use the tables
in the rest of this chapter to troubleshoot issues specific to a DLR network or a
linear network.

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Duplicate IP Address
Detection

Some EtherNet/IP communication modules support duplicate IP address


detection. The module verifies that its IP address does not match any other
network devices IP address when performing either of these tasks:
Connect the module to an EtherNet/IP network
Change the modules IP address
If the modules IP address matches that of another device on the network, the
modules EtherNet/IP port transitions to Conflict mode. In Conflict mode, these
conditions exist:
OK status indicator is blinking red
Network (NET) status indicator is solid red
On some EtherNet/IP communication modules, the module status display
indicates the conflict
The display scrolls:OK <IP_address_of_this_module> Duplicate IP
<Mac_address_of_duplicate_node_detected>
For example: OK 10.88.60.196 Duplicate IP - 00:00:BC:02:34:B4
On some EtherNet/IP communication modules, the modules diagnostic
webpage displays information about duplicate IP address detection
For more information on which EtherNet/IP communication modules support
displaying duplicate IP address on their diagnostic webpage, see the Technical
Note titled Logix modules Duplicate IP address detection enhancement,
#118216, in the Technical Support Knowledgebase available at http://
www.rockwellautomation.com/knowledgebase/.

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Specific Issues
on the DLR Network
Issue

Chapter 4

Use the following table to troubleshoot possible specific issues on the DLR or
linear network that are not solved by the actions described on the previous page.
Description

Supervisor Reports a Ring Fault A link on the DLR network may be broken:
intentionally, for example, because of adding or deleting nodes but not making all
physical connections to restore the setup of the network with/without the node.
unintentionally, for example, because a cable is broken or a device malfunctions.
When this fault occurs, the adjacent nodes to the faulted part of the network are
displayed in the Ring Fault group and the Network Status field = Ring Fault.
The screen shot below shows the Ring Fault section with IP addresses appearing
for the last active nodes. The faulted node is between nodes 10.88.80.115 and
10.88.80.208. If the IP address of either node is not available, the software will
display the nodes MAC ID.

Solution
Determine where the fault condition exists and correct it.
Click the Refresh Communication link as needed to update
the Ring Fault information to determine where the fault
condition exists.
Finally, DevicePort Debugging Mode functionality on the
1783-ETAP tap, may be used to analyze a suspicious node.
For more information, refer to Device Port Debugging
Mode on page 59.

Once the fault is corrected, the ring is automatically restored, and the Network Status
field returns to Normal.

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Issue
Rapid Ring Fault

Description
When a Rapid Ring Fault occurs, the following events occur:
The active supervisor will block traffic on port 2, resulting in possible network
segmentation, that is, some nodes may become unreachable.
The Link 2 status indicator on the active supervisor is off.
As soon as the fault occurs, for both RSLogix 5000 programming software and
RSLinx communication software, the Status field = Rapid Fault/Restore Cycles.

Any of the following may cause a Rapid Ring Fault:


5 intentional disconnections/reconnections of a node from the network within 30
seconds
A duplex mismatch between two connected devices
Electromagnetic noise on the network
Unstable physical connections, such as intermittent connectors
Given the nature of a Rapid Ring Fault, the Last Active Node information
may not be accurate when a Rapid Ring Fault condition is present.

56

Solution
Multiple possible solutions exist.
For the disconnections and reconnections issue, no
solution is required.
Clear the fault after reconnecting the device
to the network permanently.
For the duplex mismatch issue, reconfigure the duplex
parameters to make sure they match between the
devices.
For the electromagnetic noise issue, determine where
the noise exists and eliminate it or use a protective
shield in that location.
For the unstable connections issue, determine where
they exist on the network and correct them.
Check the media counters for all devices on the
network. The device with the highest media counter
count is most likely causing the Rapid Ring Fault.
Remove devices from the network one by one. If the
Rapid Ring Fault disappears after a device is removed,
that device is causing the fault.
DevicePort Debugging Mode functionality on the 1783ETAP tap may be used to analyze a suspicious node.
For more information, refer to Device Port Debugging
Mode on page 59.
Finally, the Beacon Interval or Timeout configuration
may not be appropriate for the network.
However, if these values need to be changed, we
recommend that you contact Rockwell Automation
technical support.
Once the fault is fixed, click Clear Fault.

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Troubleshoot a DLR Network

Issue

Chapter 4

Description

Solution

Partial Fault Condition

A partial network fault occurs when traffic is lost in only one direction on the network
because a ring member is not forwarding beacons in both directions, for example, a
component failure.
The active ring supervisor detects a partial fault by monitoring the loss of Beacon
frames on one port and the fault location appears in the Ring Fault section of the
Network tab.
When a partial fault is detected, the active ring supervisor blocks traffic on one port.
At this point, the ring is segmented due to the partial fault condition. The nodes
adjacent to the faulted part of the network are displayed in the Ring Fault group
with either IP addresses or MAC IDs for each node displayed.
When this fault occurs the Network Status field = Partial Fault Condition.
Once the fault is corrected, it automatically clears, and the Network Status field
returns to Normal.

Determine where the fault condition exists and correct it.


Additionally, the DevicePort Debugging Mode
functionality, also known as Port Mirroring, on a 1783ETAP, 1783-ETAP1F, or 1783-ETAP2F tap may be used to
analyze a suspicious node.
For more information, refer to Device Port Debugging
Mode on page 59.

Media Counter Errors


or Collisions

The media counters screen displays the number of physical layer errors or collisions.
The screen below indicates where to check for errors encountered. Error levels are
displayed depending on what caused the error. For example, an Alignment Error is
displayed in the Alignment Error field.

Some example solutions include:


Check for a mismatch of speed and/or duplex between
two linked nodes.
Verify that all cables on the network are securely
connected to each device.
Check for electromagnetic noise on the network. If you
find it, eliminate it or use a protective shield in that
location.

On a DLR network, it is not uncommon to see low levels of media counter errors.
For example, if the network breaks, a low level of media counter errors appears.
With a low level of media counter errors, the value typically does not continuously
increase and often clears.
A high level of media counter errors typically continues to increase and does not clear.
For example, there is a mismatch of speed between two linked nodes, a high level
of media counter errors appears, steadily increasing and not clearing.
To access the RSLinx screen above, browse the network, right-click on the device,
select Module Properties and click the Port Diagnostics tab.

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Network Recovery
Performance

When measuring the networks performance with regard to dealing with fault
conditions, consider the network recovery time. Network recovery is the time for
all of the following to take place:
1. The supervisor node recognizes that a fault exists on the network.
2. The supervisor node reconfigures the network because of the fault.
3. The supervisor node communicates to the network nodes that a fault
condition exists.
4. The network nodes reconfigure themselves because of the fault.
With the default beacon interval value of 400 mS and beacon timeout value
of 1960 mS, the worst-case time for network recovery times are:
2890 mS for a copper DLR network. This recovery time is based on 100 m
copper segments between nodes on the network.
3140 mS for a fiber-optic DLR network. This recovery time is based
on 2 kM fiber-optic cable segments between nodes on the network.
When considering the values listed above, keep in mind:
Recovery time may actually occur faster than the times listed.
The recovery times listed above assume that your networks nodes are
operating at 100 Mbps speed and full-duplex mode. We recommend that
your nodes generally operate in this mode for DLR networks.
If other node conditions exist, such as a node operating at 10 Mbps
full-duplex, or 10/100 Mbps half-duplex, the recovery times will vary
from the times listed above.
If this is the case for your application, the beacon interval and beacon timeout will
need to be changed. We recommend that you first contact Rockwell Automation
technical support if these parameters need to be changed.
The value assumes that the majority of the traffic on your network is
EtherNet/IP traffic.

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Device Port
Debugging Mode

Chapter 4

This functionality is disabled by default. Device Port Debugging mode, which is


similar to port mirroring, can be used to monitor data received on the 1783ETAP, 1783-ETAP1F, or 1783-ETAP2F taps two network ports. Monitor the
data over the device port to a device, such as a personal computer running a
protocol analyzer application for advanced network debugging or analysis.
IMPORTANT

This functionality should be used only when troubleshooting the network


and not in normal network operation.

When device port debugging is used on a 1783-ETAP, the device connected to


the 1783-ETAP taps front port receives all of the data traversing the ring (both
directions).

Device Port Debugging Example Network


When using the Device Port Debugging mode functionality, insert the 1783ETAP, with the network analyzer connected to the device port. It is inserted at
the spot on the ring network where the node in question is located. The graphic
below shows a 1783-ETAP tap inserted in the network.

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Combined total network bandwidth of the traffic received on the two 1783ETAP, 1783-ETAP1F, or 1783-ETAP2F taps ports connected to the network
should not exceed the taps device port capacity. The speed setting determines
the device ports capacity.
Configure the device port on a 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap
to either of two speed settings:
100 Mbps - default setting
10 Mbps
If the bandwidth exceeds the capacity of the taps device port, some frames from
the ring will be dropped before reaching the device port. These dropped frames
do not impact the traffic on the rest of the DLR network.
The device port setting determines how much network traffic the 1783-ETAP,
1783-ETAP1F, or 1783-ETAP2F tap can handle before dropping frames. The
circled section in the graphic below shows the Port Buffer Utilization of the
Device Port. In this example the value is zero because a ring fault exists on the
network.

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Appendix

Network Usage Guidelines and


Recommendations

Consider the following guidelines and recommendations when using a DLR


or linear network.
Guideline/Recommendation

Explanation

Use fewer than 50 nodes on a single DLR network.


If your application requires more than 50 nodes, we
recommend that the nodes are broken into separate,
but linked, DLR networks.

If you use more than 50 nodes on a single DLR network:


Your network has a greater chance of multiple faults
occurring on the network
Network recovery times from faulted DLR network
are higher

Do not configure a supervisor on a linear network.

If your linear network includes non-DLR nodes and has a


supervisor-enabled node on the network, it may impact
communication to non-DLR devices connected to the
linear network.

If you must connect a device that is running at 10 Mbps to The 1783-ETAP, 1783-ETAP1F, and 1783-ETAP2F taps
a DLR or linear network, do so through a 1783-ETAP, 1783- can operate at 100 Mbps on the DLR network; this is the
ETAP1F, or 1783-ETAP2F tap device port.
optimal speed for a network. If you connect a 10 Mbps
device directly to the network, instead of through a tap,
the linear or DLR network traffic slows to 10 Mbps.
Additionally, if the 10 Mbps device is connected to the
network without a 1783-ETAP tap, network recovery
times are significantly impacted.
Configure multiple supervisor nodes per ring.

If your DLR network only has one supervisor and the


supervisor experiences a fault, none of the other nodes
become the active supervisor. In this case, the network
becomes a linear network until the fault is corrected and
the DLR network restored.
Another reason to configure multiple supervisor nodes is
for replacing an active supervisor node with an out-ofbox replacement; the new device will not be enabled as a
supervisor (by default) and there would still be no
supervisor on the network.

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Appendix A

Network Usage Guidelines and Recommendations

Guideline/Recommendation

Explanation

Connect switches to a DLR network via 1783-ETAP, 1783ETAP1F, or 1783-ETAP2F taps.

If switches are connected to the DLR network without the


use of a 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F tap, the
network may experience unpredictable behavior and
network performance is unknown.

Run all nodes on the DLR network at 100 Mbps and


in Full-Duplex mode.

These configuration values provide the best performance


for your network.
Additionally, we recommend that you:
Use auto-negotiate for all nodes on the DLR network
Do not use auto-negotiate on one node and then force
speed on the next node linked to it

In a linear network, the number of nodes to use is


application specific, based on the considerations
described in the next box.

When determining the number of nodes to use on a linear


network, consider the following:
There is a delay per node as information is transmitted
to each successive node used on the network
The typical delay on a linear network with 100 m
copper segments between nodes is 30 mS
The typical delay on a linear network with 2 kM
fiber-optic segments between nodes is 40 mS
The greater the number of nodes on the network, the
longer the total time for information to be transmitted
across the entire network.
The single point of failure possibility is greater with
each additional connection
Troubleshooting the network may be more difficult
with a higher number of nodes
The total time for information to be transmitted across
the entire network, and its effect on how many nodes
to use on a linear network, is related to the Requested
Packet Interval (RPI).
Verify that the total time to transmit information from the
first node to the last node on the network is less than the
RPI. Make sure the network is not loaded beyond 90% of
capacity.

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Guideline/Recommendation

Appendix A

Explanation

Do not physically close a DLR network without a


supervisor configured on the network.

A DLR network without a supervisor node results in a


network storm.
If you do close the DLR network without a supervisor
configured, break the ring and configure at least one
supervisor before physically reconnecting the network.

Use the default values for the following:


Beacon Interval
Beacon Timeout
Ring Protocol VLAN ID

Changing the default values for the parameters Beacon


Interval, Beacon Timeout, and Ring Protocol VLAN ID, can
result in unpredictable network behavior and negatively
impacted network performance.
The default values are optimized for a network with:
50 or fewer nodes are on the network
All nodes are operating at 100 Mbps and full-duplex
mode
At least 50% of the network traffic bandwidth being
EtherNet/IP traffic
If you think the values of the Beacon Interval, Beacon
Timeout, or Ring Protocol VLAN ID need to be changed, for
example, if any node on ring is not operating at 100 Mbps
and full-duplex mode, we recommend that you first
contact Rockwell Automation technical support.

If DHCP for the ArmorStarts is still required, you will need


to disable Internet Group Management Protocol (IGMP)
snooping on the E-tap via the AOP.

IGMP Snooping is enabled by default in the 1783-ETAP,


1783-ETAP1F, and 1783-ETAP2F taps, and is commonly
used to manage multicast traffic on the network. When
in use, this functionality allows the tap to multicast data
to only those devices that need the data rather than to all
devices connected to the network.
Once DHCP is enabled the switch could change the IP
addresses on the ArmorStarts depending on network
demand, which could cause RSlogix5000 to loose
communication with the device as connectivity is
established via the AOP in the initial configuration.

The IGMP Querier functionality should be enabled


for at least one node on the network.

This functionality is disabled by default. The IGMP Querier


functionality enables a 1783-ETAP, 1783-ETAP1F, or 1783ETAP2F tap or switch, such as a Stratix managed switch,
to send out a query to all devices on the network to
determine what multicast addresses are of interest
to a specific node or a group of nodes.
If the IGMP Querier functionality is not enabled for at least
one node on the network, multicast traffic on the network
may eventually create network performance issues.
The 1783-ETAP, 1783-ETAP1F, or 1783-ETAP2F taps,
managed switches, and routers are examples of devices
that support IGMP Querier functionality.

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Appendix A

Network Usage Guidelines and Recommendations

Notes:

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Appendix

Required Firmware Revisions

Required Firmware Revision


for an Add-On Profile

IMPORTANT

To download an AOP, go to: http://support.rockwellautomation.com/


controlflash/LogixProfiler.asp
Depending on the firmware revision of your product, a specific AOP version
must be used.

Firmware Revision

Add-On Profile Revision

2.1

1.x or later

3.x or later

2.x or later

1.1

1.x or later

2.x or later

2.x or later

2.x or later

2.x or later

Cat. No.
1756-EN2TR

1783-ETAP

1783-ETAP1F
1783-ETAP2F

The ControlFLASH Firmware Upgrade software tcan be used o upgrade a 1756-EN2TR module from firmware revision 2.1 to 3.x or
later.1.x or later3.x or later2.x or later.
The ControlFLASH Firmware Upgrade software can be used to upgrade a 1783-ETAP tap from firmware revision 1.1 to 2.x or later.

To download new firmware, go to: http://www.rockwellautomation.com/


support/americas/index_en.html
If the firmware revision is upgraded on the module or tap, the required AOP
revision listed above must be used for that revision. For example, if the
1756-EN2TR module is upgraded to firmware revision 3.x or later, AOP revision
2.x or later must be used in the RSLogix 5000 programming software.
Additionally if the firmware revision is upgraded on the module or tap, the
required RSLinx communication software must also be used for that firmware
revision. For more information on which RSLinx software version is required
for each firmware revision, see page 66.
For both the 1756-EN2TR module and 1783-ETAP tap, make sure that the
Major Revision configured on the General tab of the devices RSLogix 5000
programming software configuration matches the major revision of the
physical module.

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Appendix B

Required Firmware Revisions

If the device configuration on the General tab does not match the physical
module, the programming software alerts you to this mismatch when attempting
to configure the Internet Protocol, Port Configuration and Network tabs for that
device.

Required Firmware Revision


for RSLinx Communication
Software

IMPORTANT

Depending on the firmware revision of your product, specific versions of


RSLinx communication software must be used.

Firmware Revision

Required RSLinx Communication


Software Version

2.1

2.55 or later

3.x or later

2.56 or later

1.1

2.55 or later

2.x or later

2.56 or later

2.x or later

2.56 or later

Cat. No.
1756-EN2TR

1783-ETAP

1783-ETAP1F
1783-ETAP2F

The ControlFLASH Firmware Upgrade software can be used to upgrade a 1756-EN2TR module from firmware revision 2.1 to 3.x or
later.1.x or later3.x or later.2.55 or later3.x or later2.56 or later.
The ControlFLASH Firmware Upgrade software can be used to upgrade a 1783-ETAP tap from firmware revision 1.1 to 2.x or later.

To download new firmware, go to: http://www.rockwellautomation.com/


support/americas/index_en.html
If the firmware revision is upgraded on the module or tap, the required RSLinx
communication software listed above must be used for that revision. For example,
if the 1756-EN2TR module is upgraded to firmware revision 3.x or later, AOP
revision 2.x or later must be used in your RSLogix 5000 programming software.
Additionally if the firmware revision is upgraded on the module or tap, the
required AOP revision must also be used for that firmware revision. For more
information on which AOP revision is required for each firmware revision, see
page 65.

66

Rockwell Automation Publication 290E-AT001A-EN-P - November 2012

Rockwell Automation Support


Rockwell Automation provides technical information on the Web to assist you in using its products.
At http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs, technical and
application notes, sample code and links to software service packs, and a MySupport feature that you can customize to make the
best use of these tools.
For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer TechConnectSM
support programs. For more information, contact your local distributor or Rockwell Automation representative,
or visit http://www.rockwellautomation.com/support/.

Installation Assistance
If you experience a problem within the first 24 hours of installation, review the information that is contained in this manual.
You can contact Customer Support for initial help in getting your product up and running.
United States or Canada

1.440.646.3434

Outside United States or Canada

Use the Worldwide Locator at http://www.rockwellautomation.com/support/americas/phone_en.html, or contact your local Rockwell


Automation representative.

New Product Satisfaction Return


Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility.
However, if your product is not functioning and needs to be returned, follow these procedures.
United States

Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to your
distributor to complete the return process.

Outside United States

Please contact your local Rockwell Automation representative for the return procedure.

Documentation Feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this document,
complete this form, publication RA-DU002, available at http://www.rockwellautomation.com/literature/.

Rockwell Otomasyon Ticaret A.., Kar Plaza Merkezi E Blok Kat:6 34752 erenky, stanbul, Tel: +90 (216) 5698400

Rockwell Automation Publication 290E-AT001A-EN-P November 2012 68

Copyright 2012 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

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