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Table of Contents
Introduction ..................................................................................................................................... 3
1.
Registration Requirements & Prerequisites for online registration.................................... 3
2.
Reset Emirates Card PIN Number........................................................................................ 4
3.
MyID Kiosk Registration process ......................................................................................... 5
4.
Login Using User Name and Password .............................................................................. 10
5.
Forgot MyID Username .................................................................................................... 14
6.
Forgot Password ............................................................................................................... 16
7.
Enable Account .................................................................................................................. 20
8.
Edit Account Details .......................................................................................................... 22
9.
Update From EIDA Card..................................................................................................... 27
10.
Disable Account ................................................................................................................. 31
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Introduction
This is the user manual of MyID user registration process through the Kiosks,
MyID Service provided by Dubai Smart Government enables users to have single
sign on to the Online Services of Government Department using one identity.
MyID Services provides a unified and secure electronic identity that allows clients
to access all online services provided by Government Department in Dubai
through smartphone or over the Internet with one login, taking in advantage of
the Emirates ID Card as the official document approved in the UAE to verify the
personalities of individuals, and because its electronic chip contains data about
its holder, DSG has launched MyID in coordination with EIDA.
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2.2 Enter new PIN with four digits and confirm the New PIN
2.3 Then click on Update to reset Emirates ID PIN Code.
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2.4 The User will be asked to enter any of the registered Fingers on the
Fingerprint Reader
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3.2 Click on No, register now since you are a new user
3.3 Click on Yes if you have the Emirates ID Card PIN code or you should click
on No to reset the PIN code as explained above in point 1.
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3.4 Insert Emirates ID in the kiosk card reader before moving forward as shown
below and then click on next.
3.5 Your personal details will appear as read only mode. You will be viewing
below data:
MyID Kiosk User Guide, Version 1.0
Category C
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Full Name
Gender
Marital Status
IDN
Date of Birth
Nationality
Card Number
Issue Date
Expiry Date
Passport No.
Residency No.
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3.6 Click on Next, then go to the next tab Account Details. Insert your account
details (Kindly not that fields with asterisks are mandatory):
*User Name
*Password
*Email
*Confirm Password
*Confirm email
*Mobile
*Emirates ID PIN
3.7 To activate your account. You will receive activation code via SMS, please
enter activation code in the below field.
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3.8 After entering the Activation code and when user account is activated
successfully in MyID, user will get below congratulation window.
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User should enter MyID user name and password and click on LOGIN
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OR
Using Emirates ID Please make sure that you enter your Emirates ID in the
card reader
Click on LOG in using Emirates ID, as higlithed in red. After that, enter
Emirates ID PIN Code and click on Submit to access your account
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IDN
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And finally choose to send the user name to a mobile or email address, then click
send.
User will receive new user name on either registered mobile phone or email
address or both.(if both have been marked)
6. Forgot Password
6.1 Go to Home Page and select the preferred language Arabic or English
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New Password
Confirm Password
6.5 Then click on Reset Password button, Please make sure that the Emirates
ID Card is in the Card Reader.
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7. Enable Account
7.1 In order to enable account, Go to Home Page and select the preferred
language Arabic or English
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7.4 Make sure the Emirates ID Card is in the Card Reader, then click on Enable
Account button.
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7.5 After that enter PIN Code to enable account, then click on Enable Account
button
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User should enter MyID user name and password and click on LOGIN
OR
Using Emirates ID Please make sure that you enter your Emirates ID in the
card reader
Click on LOG in using Emirates ID, as higlithed in red. After that, enter
Emirates ID PIN Code and click on Submit to access your account
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After that, user will click on Update button, to update account details.
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User should enter MyID user name and password and click on LOGIN
OR
Using Emirates ID Please make sure that you enter your Emirates ID in the
card reader
Click on LOG in using Emirates ID, as higlithed in red. After that, enter
Emirates ID PIN Code and click on Submit to access your account
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10.2
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10.3
10.4
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User should enter MyID user name and password and click on LOGIN
OR
Using Emirates ID Please make sure that you enter your Emirates ID in the
card reader
Click on LOG in using Emirates ID, as higlithed in red. After that, enter
Emirates ID PIN Code and click on Submit to access your account
10.5
10.6
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