UMG8900-TDM-Guide for

Troubleshooting Faults Related to

Asynchronous Tones

UMG8900
All Versions

Issue

1.00

Date

2010-09-20

INTERNAL

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UMG8900-TDM-Guide for Troubleshooting Faults Related to Asynchronous Tones

About This Document

Author
Prepared by

Chang Xinhong (ID: 0060834)

Date

2007-07-23

Reviewed by

Zhang Hai (ID: 39642), Xu Kegong (ID: 0039661),

Date

2007-07-23

and Gong Chunli (ID: 00108093)

Approved by

Date

Summary
This document describes the asynchronous tone feature and its related troubleshooting of the
UMG8900.
This document includes:

Guide for Reading

Troubleshooting

History
Issue

Details

Date

Prepared by

1.00

Initial release

2007-08-10

Chang Xinhong
(ID: 0060834)

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Approved by

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Contents
1 Guide for Reading ........................................................................................................................ 4
1.1 Basic Concept of Asynchronous Tones ............................................................................................................ 4
1.2 Asynchronous Tone Model of the UMG8900 .................................................................................................. 5
1.3 Configuring Asynchronous Tones .................................................................................................................... 5

2 Troubleshooting ............................................................................................................................ 6
2.1 Troubleshooting of No Ring Back Tone ........................................................................................................... 6

A Acronyms and Abbreviations .................................................................................................... 9

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Guide for Reading

1.1 Basic Concept of Asynchronous Tones

The concept of asynchronous tones is relative to that of synchronous tones. Synchronous
tones refer to tones that are played from fixed points of tone files. Asynchronous tones are
played for users in asynchronous playing mode. That is, the start of playing tones is random.
The playing point is not fixed, which means that playing can start at any point of a tone file.
For the MGW, asynchronous playing and synchronous playing only mean two modes in
which a tone is played. In synchronous playing mode, before a tone is played, the CMU needs
to apply for a voice resource to the voice board VPU. Then, the CMU instructs the switching
network board TDM to play the tone for the TID termination with the applied voice resource.
In asynchronous playing mode, the CMU does not need to apply for a voice resource each
time a tone is played, thus saving resources. Configuration and processing of asynchronous
tones on the MGW are invisible to the MGC and the MGC does not need to care whether the
MGW is configured with asynchronous tones and how the MGW processes asynchronous
tones.
The asynchronous tones supported by the MGW are as follows:

Ring back tone

Busy tone

Congestion tone

Special information tone

Call waiting tone

Caller waiting tone

Initial ringing tone

Line lock-out tone

Trunk test tone

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1.2 Asynchronous Tone Model of the UMG8900

Asynchronous tones of the preceding types are configured when the following conditions are
met:

Playing of asynchronous tones is required on the MGC, which can be learnt through
service analysis. Configuration on the MGC can be implemented on the basis of the
asynchronous tone service.

The MGW supports the asynchronous playing mode, which is determined by the
configuration of asynchronous tone parameters set with the ADD ATONE command.

If a tone file contains an asynchronous tone, it only indicates the presence of playable
contents and support of playing of this asynchronous tone. The MGW sets up the connection
between announcement resources and announcement channels only when the asynchronous
playing mode is set for a tone with the ADD ATONE command, and the status of the tone is
Active which is queried with the LST ATONE command.
Asynchronous tones are of multiple types. The commonly used asynchronous tones include
the ring back tone, busy tone, and initial ringing tone. Each type of asynchronous tone can be
added to up to two VPUs. The two VPUs work in master/slave mode. Thus, asynchronous
tones can be played normally even when one VPU is faulty. In multi-frame mode, it is
recommended to install boards configured with the same type of asynchronous tone in
different frames. This prevents asynchronous tones from the impact of cascading.

1.3 Configuring Asynchronous Tones

Asynchronous tones of the same type can be configured on up to two VPUs.

You can configure asynchronous tones with the following MML commands:
To add asynchronous tones on a specified VPU and activate them, run the following
command:
ADD ATONE: BT=VPU, BN=0, TONEID=RT;

To remove specific asynchronous tones on a specified VPU, run the following command:
RMV ATONE: BT=VPU, BN=0, TONEID=DT;

To query configured asynchronous tones and their statuses, run the following command:
LST ATONE:;

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Troubleshooting

2.1 Troubleshooting of No Ring Back Tone

Fault Symptom
Call connections are normal. Before callees pick up phones, callers cannot hear ring back
tones.

Fault Location
Run LST ATONE to check the configuration of asynchronous tones. If the ring back tone is
configured, check whether the call between a caller and a callee is normal when this fault
occurs. If the one-way audio or no audio fault occurs during the call, locate the fault by
referring to the UMG8900-Voice-Guide for Troubleshooting One-Way Audio Faults. If the call
is normal except that no asynchronous tone is available, you can locate the fault by
performing the following steps. You can also locate other asynchronous tone related faults by
performing the following steps.

Fault Analysis and Troubleshooting

Step 1 To check whether the ring back tone is configured and whether the status of the ring back tone
is Active, run LST ATONE.
Board Type
VPU

Board No.
2

Tone type
Channel number
Ringing tone(cg)
1

Tone status
Active

If the preceding messages are displayed, it indicates that the ring back tone is activated
normally.
If the asynchronous tone is Inactive, it indicates that the VPU is faulty or the tone playing
channel of the VPU is damaged. In this case, you can run ADD ATONE to add the ring back
tone to another VPU. Then, run LST ATONE to check whether the status of the added
asynchronous tone is Active. If the added asynchronous tone is still Inactive, consult the
R&D personnel for help.
If the query result shows that the asynchronous tone is Active but the fault persists, proceed
with the following steps:
Step 2 Query call logs.
To query call logs, run the following command:

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LST LOG: LTP=CALL:;

If E34 call loss occurs, perform the following steps:

1.

Check whether the tone listening interface board and the configured termination are
normal. Ensure that the termination is not in the loopback state. If the tone listening
interface board or the termination is abnormal, perform operations by referring to related
alarm help. If the termination is in the loopback state, the ring back tone is affected, and
one-way audio or no audio fault may occur subsequently.
Query alarm information to check whether loopback alarms occur on interfaces of the
tone listening interface board.

ALM-2413 Loopback on the port of the E32/T32/E63/T63

ALM-2546 Loopback on the PIE

ALM-2659 Loopback on the STM-1

If the preceding alarms occur, run relevant MML commands to cancel loopback.

If the tone listening board is the E32/T32/E63/T63, run LOP E1 to cancel loopback.
Set the parameter MODE to Non-loopback.

If the tone listening board is the S2L/S1L/S4L, run LOP S2L to cancel loopback. Set
the parameter MODE to Non-loopback.

If the tone listening board is the PIE, run LOP E3 to cancel loopback. Set the
parameter MODE to Non-loopback.

After loopback is cancelled, query the alarm information again to check whether
loopback alarms are cleared.
2.

Query alarm information to check whether cascading faults occur on this frame. Ensure
that cascading connections are correct.
Alarms related to cascading faults are as follows:

ALM-0807 Cascading optical interface failure

ALM-0814 Fault of Switch CHIP

ALM-0829 Chip fault

ALM-0817 Cascading configuration inconsistent or improper

ALM-0818 Cascading link connection not matching

ALM-0819 Cascading link connection error

ALM-0821 Cascading optical check data failure

ALM-0822 TNU SERDES abnormal

ALM-0824 No cascading subboard in position

ALM-0842 Severe bit error of TDM switching network board

ALM-0825 Cascading 98M clock signal abnormal

ALM-0826 Backplane clock status abnormal

ALM-0827 TNU 388915 phase-lock status abnormal

If the preceding alarms are generated, locate faults by referring to the

UMG8900-TDM-Guide for Troubleshooting Faults Related to Cascading.
If the fault persists, proceed with the following steps:
Step 3 After confirming that cascading connections are correct, if possible, remove the asynchronous
tone, and then add the asynchronous tone. When adding the asynchronous tone, ensure that
the announcement board and the tone listening board are in the same frame. If the fault
persists, delete and add the asynchronous tone again for capturing information occurred
during the operation, and then send it to the R&D personnel.

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Step 4 If the fault persists, you can query system logs, operation logs, call logs, H.248 tracing
messages, and debug information on the UMG8900 Debug Tool, and then send the
information to the R&D personnel for help.
You can capture debug information on the UMG8900 Debug Tool in the following methods:

For an SSM-32 frame, run the debug command show atone 167 y, where y represents
the frame No.

For an SSM-256 frame, run the debug command show atone x y, where, x represents the
index of the asynchronous tone and y represents the frame No. The number (N) of
configured asynchronous tones can be queried with the LST ATONE command. Thus,
the sign x should be replaced with 0 or N-1 accordingly.

1.

Log in to the UMG8900 Debug Tool of the master TNU/TNB/TNC in the central
switching frame through the UMG8900 Debug Tool of the LMT, and then run the debug
command show atone 167 z, where z represents the No. of the central switching frame.
For a large-UMG8900, run the debug command show atone x z, where x is determined
by the actual condition and z represents the No. of the central switching frame. Record
the query information. Then, log in to the slave TNU/TNB/TNC and perform the same
operations as those performed on the master TNU/TNB/TNC.

2.

Log in to the UMG8900 Debug Tools of the master and slave TNUs/TNBs/TNCs in the
frame where the announcement board VPU is located. Perform the same operations as
those performed in the preceding step, but type the actual No. of the frame that holds the
VPU.

3.

Log in to the UMG8900 Debug Tools of the master and slave TNUs/TNBs/TNCs in the
frame where the interface board is located. Then, perform the same operations as those
described in the preceding step.

Send the captured debug information in the preceding operations and all log information to
R&D personnel for help.
----End

Emergency Measures
Remove asynchronous tones, and then check whether the fault persists. If yes, remove the
configuration related to asynchronous tones. That is, do not use asynchronous tones for a
while.

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Acronyms and Abbreviations

MGC

Media gateway controller

MGW

Media gateway

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