SPE Newsletter

Singapore Integration Center | APRIL 2011 ISSUE

WHATs
INSIDE

1 Main Message

ClosING THE GAP

2 Focus On
4 Updates
2011 HR Calendar

by John Lee

5 Feature Article

is a significant gap
between what we can and
have to deliver today. Due
to the surge in orders for
ESP strings and parts,
more than double of what was
forecasted in some cases, we are
under a lot of pressure to deliver
our products safely, at the right
quality and in the quickest time
possible.
Our challenge to meet the
increase in demand is on
many fronts. Limitations on
manufacturing capacity, long
lead times for raw materials
and outsourced components
are just the tip of the iceberg.
We also face difficulties in the
re-prioritization of orders from

HSE

Connect Women

the field and constraints of our

internal business systems.

6 Feature Article
Client Training

The good news is that we know

what needs to be done to expand
our capabilities and capacities.
The Delivery improvement
project in SPE and creation of
a 5-year manufacturing plan
for Artificial Lift are some key
actions that are being taken
today to enable a strategy for
growth.

8 Construction News
11 Updates

LPT News

13 Achievements
API Certification

14 Achievements

Dinner and Dance 2011

18 Feature Article
Delivery Project

22 Updates

We must all continue to

communicate and work together
because it will take every single
one of us in the value chain to
close the gap and meet the
needs of the market.

People

Construction

Feature

Employee Referral Program

24 HSE Tips

QHSE Passport

25 New Transfers / Hires

History

Achievements

Updates

Interviews

Singapore Integration Center | APRIL 2011 ISSUE

Focus
ON

Singapore Integration Center | APRIL 2011 ISSUE

The people who make up the oil industry come from a

wide variety of backgrounds, nationalities, educational
institutions, etc. To be effective, a company must
actively recruit top talent, provide world class training
and development opportunities that include proper
exposure to the nuances of oilfield client demand which
makes the oil industry so unique and challenging. The
employees of Schlumberger have been developed in
just this manner. These are their stories.

by Chip Ollre

INTERVIEWS

lbert G. Ollre or Chip

as known to many, is the
Planning Manager for the
Artificial Lift Segment HQ
based in the Singapore
Integration Center. The SPE
Newsletter team caught up with
Chip recently to find out more
about this individual who has
more than 20 years of seniority
under his belt:
Q: What does a Planning
Manager do?
A: The main objective of
this position is to supply
the EMS and Category
Organizations
with
a forecast that has
sufficient
accuracy
and level of detail
to
help
optimize
manufacturing capacity
and material supply for
planning production of
parts and final product. All
this has to be done with a view
of optimizing both field and EMS
inventory levels.
Q: Tell us a little about your
background?

I love pepper crab, all Thai

food, fish head curry and
Ive not yet been disappointed with
anything Ive had in Little India.

A:
I grew up in Houston,
Texas and received a degree in
Petroleum Engineering from
Texas A&M University in May
of 1984 which was not such a
good time in the oil business.
I was fortunate to immediately
find employment at that time,
though it was with a not-to-be

named competitor that

had us wearing red and
gray coveralls. In 1991, I
joined REDA in Houston,
Texas and my family and
I quickly found ourselves
moving to Singapore in
January of 1992 for five
of the absolute best years
of our lives, highlighted
by the births of my second
daughter in 1992 and my
son in 1995. Professionally,
I spent all of my time in the
Reda Asia Pacific sales team,
primarily in Indonesia (158
trips in 5 over years!) but also
with a very interesting and
rewarding responsibility for
business in Japan.
Our time in Singapore ended
in 1997 and we moved on to
Owasso, OK where I ran the
HPS business unit for two
years. Next up was a two year
assignment in Garden Grove,
CA as the Operations Manager.
It was during this time that the
impact of the Schlumberger
integration was put into full
effect.
Our next move was
to Houston, Texas where we
remained for over 8 years as
I served in various Business
Development and Operations
Support roles for both NSA,
WCP and Artificial Lift. In May
of 2009 I was assigned as the
first Planning Manager for any
of the Schlumberger segments,
re-locating from Houston to
Singapore in December 2009.
Q: What are some key
challenges currently faced in
the Artificial Lift business?
A: I will give two replies in the
form of a short-term and longterm challenge. Short term, we
must address our current well
known issues with product

delivery and high incoming order

rate. If we do not manage this
properly, we will see a future
imbalance of field inventory
and subsequent negative
impact on incoming order rate.
Longer term we need to work
on our client engagement and
enhancement of our overall sales
organization and processes.
Q: What is your favorite thing
about Singapore?
A: Easy one, without a doubt it is
the food. I love pepper crab, all
Thai food, fish head curry and Ive
not yet been disappointed with
anything Ive had in Little India.

Q: Is it true you like durian?

A: Of course, who in
Singapore does not?

Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

Feature Article
So, whats on?

UPDATES

Focus Groups

THE

2011 HR

We are continuing to run the Focus

Groups, now on a fortnightly basis
rather than weekly. These are
invite-only and an opportunity
for groups of about 20 employees
to ask questions & interact with
Senior Management.

CALENDAR

HR Open House
You will see our Annual HR Open
House is being held in September,
where we hold a multi-day event
with different meetings to share
information on a multitude of HRrelated topics.

SETC
Committee
Reviews

by Sarah Jefferies

m sure over the last year you have

attended, at least, one of the many
events the HR team held; the Annual
HR Open House, a weekly focus group,
HR communications, Connect Women
sessions, etc. This year I wanted to ensure
that you can organize your diaries to plan in
advance for these events so... allow me to
introduce the 2011 HR Calendar!

by Eeksha Kohli

HR Info
Sessions
From March onwards, we will run
a HR Info session on a monthly
basis. The sessions will be
published in Sharepoint along
with the HR Calendar, covering
topics such as How do you
calculate my salary?, US Abroad
pension plan, Whats a COR?
etc. Connect Women events will
continue to be held quarterly, thus
allowing our female population to
learn about relevant topics, share
ideas and provide encouragement
to one another..

Here in SPE, I have observed the increasing

use of the word busy. When I ask my
team how they are doing, they respond
busy. When I ask John Lee how hes
doing, he responds Busy. When I get
home and reflect on my day I thinkbusy!
Its true. Here at SPE, everyone is working
hard to increase service quality, output and
performance, whilst still ensuring all the day-to-day tasks are completed. Its
easy when the pressure is on to neglect ourselves, right? We neglect to book
dentist appointments, submit our expenses and, worse still, neglect to invest
time into developing ourselves professionally. This HR Calendar of events is
therefore intended to help you plan ahead, so you CAN attend these events
to help keep you well informed and learn something new. This will be a live
document, stored in Sharepoint for easy reference.

SETC Committee Reviews are

scheduled 4 times throughout
the year.
Each nomination can
take a few months to reach this
stage, whilst collecting supporting
material & technical reviews, so
ensure you submit your Preliminary
Self-Evaluation (PSE) as early as
possible.

You will also notice

other events such as
the Shop-Floor Career
Advancement scheme,
ADVANCE Reviews,
seniority dinners,
HR Service Quality
Management Reviews
etc. Indeed, its a
busy calendar, and
Im sure this will fill up
further as we progress
through the year. So,
stay tuned-in and
ensure you

SAVE THE
DATE!

Singapore

CONNECT
WOMEN

LB Connect Women is
a network run by and for
women in Schlumberger to
obtain and provide guidance
on careers, discuss concerns
and help the company understand
specific issues affecting women.
On 1st September 2009 webrought
this closer to home by launching
a Connect Women Singapore
Chapter.
This
local
chapter
provides a platform for our women
in Singapore to candidly discuss
important issues common among
our female community at local
meeting events on a quarterly
basis. In line with global Connect
Women, this empowersour ladies
to take charge oftheir career by
providingavenues forguidance
and support.
The 2011 launch event was held
on 16th February 2011 at SPE,
with over 50 ladies from across
the island attending. We were also
fortunate to be accompanied by
4 members from the Singapore
Spouse Association (SSA) who
had the chance to meet our ladies
at SLB.

The highlight of this session was a

talk on Stress Management by
an external guest speaker Ms Nancy
Ho. Nancy Ho is an experienced
Clinical Hypnotherapist, life
skills trainer and coach. During her
session, we all learnt how dealing
with stress in an effective and
efficient manner go beyond simple
relaxation techniques into the realm
of effective stress management
strategies to boost energy.
Topics covered were:
What is stress?
Who is most susceptible
to stress?
Symptoms of out-of-control
stress!
Learn effective stressmanagement strategies
How to get help with stress
management?
During the talk there were two
practice sessions where Nancy
introduced everyone to the world
of meditation and hypnotherapy.
In todays social climate, stress
is something that we just tend to
accept as a part of our home and
work environment. We all must
learn to relax, understand and take
charge of ones reactions to external
events, people and factors. By
practicing the simple and effective
techniques shared by Nancy, we
can all try to take control of stressful
situations. Thus improving health

and wellness and moving towards

the bigger aim of living satisfied
and joyful lives.

Become a
Member
of this
inspirational
community in

3 easy steps!

1.
2.
3.

Log into
http://www.eureka.slb.
com/Register.cfm
using your LDAP.

Select the Connect

Women community &
click to Update Eureka
and Directory (LDAP).

Also, to subscribe to
the SLB ConnectWomen
Bulletin Board, add
slb-connectwomen-bb
to your directory
subscriptions list in LDAP.

Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

he client training at SPE

started in 2006 with about
50 clients attending in that
same year. Last year, more
than 110 clients visited SPE
to attend either 5 or 9 day artificial
lift training. Clients who attend the
training range from field personnel
who are presently using or will be
using the product, fresh engineers
who are learning about artificial lift
or the decision makers who will
decide whether or not they will use
Schlumberger products for their
artificial lift needs. Clients from
as far as Mexico have
attended the training
and it continues to
grow in popularity.
Consolidated data from
2006 to 2010 shows
majority
of
clients
came from Middle East
and Asia and in 2010, we have seen
clients from Norway, New Zealand
and Sudan.

Feature Article

To personally meet with a client

and talk about what Schlumberger
can offer is an expensive and
time consuming necessity of
doing business. A Schlumberger
representative often has to fly to
the client, stay in a hotel and make
numerous arrangements so he/she
can talk to the client about what

CLIENT

TRAINING
by Gordon Kappelhoff / Eline Baclig

It is rare that you go through a day at

SPE and not see a group of visitors
touring the facility. Some of these
visitors are Schlumberger VIPs,
some are representatives from the
different Geomarkets and some are
Clients. This group of visitors we
call Clients, come to SPE not only
to see the facility but to learn about
Artificial Lift as well. Some of these
clients stay up to two weeks during
which time both ESP and Gas Lift
applications and Gauge technology
are reviewed in detail.

Schlumberger can offer.

The advantage of bringing
a client to participate in a
training course is being
able to talk to them for
two weeks, eight hours
a day where their needs
and
expectations
can
be
better
understood.
It gives us an edge of
showing Schlumbergers
capabilities
and
how
we can add value and
solutions for the benefit of
the client.

A natural question may be, Why

is this training not held in a
Schlumberger training center like
MLC or ELC? Artificial Lift can be
talked about anywhere, but there
is only one place in the world
where a person can see ESPs, Gas
Lift Mandrels and Valves, Gauges
and Y-tools being assembled and
tested.
Furthermore,
clients
personally
meet
with
Schlumberger employees who
make the product and witness

Papua New
Guinea Romania
Austria
1.20% Columbia 0.72% 0.72%
0.72%
Singapore
0.72%
Vietnam
Brunei
1.45%
New Zealand
1.20%
0.48%
UAE
Nigeria
Yemen
1.45%
1.45%
Mexico
0.48%
0.96%
Congo
Angola
Norway
0.24%
1.45%
1.45%
Turkey
India
1.69%
1.69%
Kuwait
2.17%

Iran
2.17%

Australia
2.17%

Oman
10.60%

Syria
2.89%

Iraq
3.86%

Thailand
4.10%

Saudi
Arabia
4.82%

Libya
8.19%
Malaysia
7.47%

Sudan
7.71%

Fig 1 Breakdown of client participation

the actual processes from start to

finish. The Singapore Artificial Lift
Center is also an excellent place
where the client can see the quality
that goes into a Schlumberger
product and we hope they leave
the training with one thought,
That is the artificial lift solution I
want in my well!

Legend

Indonesia
21.20%

Egypt
1.69%

China
2.89%

Indonesia
Oman
Libya
Sudan
Malaysia
Saudi Arabia
Thailand
Iraq
China
Syria
Australia
Iran
Kuwait
Egypt
India
Turkey

Angola
Nigeria
Norway
UAE
Vietnam
Austria
Brunei
Mexico
Colombia
Papua New Guinea
Romania
Singapore
New Zealand
Yemen
Congo

Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

Construction News

CAPABILITIES

BACKGROUND

n the early days of EMS, it was

quickly identified that some
level of Test and Qualification
capability would be required
for the ATG product group. In
2009, a capability brief was drawn
up to provide an initial level of
understanding of the requirements
to facilitate early discussions
with the Singaporean Economic
Development Board (EDB) and
also to provide an indication of the
foot print required. Later In 2010
a Phase 1 Concept and Feasibility
study was executed to determine
the fit of the capabilities in
greater detail, to align with the
EMS and Segment organisations
based on an established Statement
of Requirements (SOR). The SOR
embodied a number of salient
points based on: Segment technology roadmap
and identified strategic growth
Knowledge capture and
characterisation from Subject
Matter Experts (SMEs) both
within the Segment and EMS
ATG
Existing and new standards
requirements
Client feedback

Lesson learnt from the

development of other
Schlumberger test facilities
Additionally, from a review of the
current approach adopted for the
testing and qualification of new
technology, it was identified that:1)A number of the capabilities
were outdated and had been
upgraded on a project by project
basis with no long term horizon
view adopted. This resulted
in an increasing gap of the
existing testing capabilities for
the requirements now and in the
future.
2) The widening gap in testing
capability created a significant
dependence on third party
testing providers with their
associated constraints in testing
windows and early exposure of
Schlumbergers new technology.
3) Some of the testing requirements
executed
in-house
utilised
manufacturing testing capabilities
thus leading to constraints on
manufacturing capacity.

To position ATG for the future, a

decision to locate a new testing
and
qualification
facility
in
Singapore was made, supported
and endorsed by both Segment
and EMS groups.

Identified in the table below are the key capabilities to be included within the
facility. Three vertical wells will be drilled, each with its respective test loop to
deliver a number of capabilities such as an upgraded Horizontal Pumping Test
System (HPTS) to accommodate increased OD pump series and power delivery.
Within the Concept Phase, two additional capability modules will be added to the
HPTS to accommodate viscosity and multi-phase simulation testing.

Currently, we are in Phase 2 of

Detailed Design the project
has identified a number of
functionalities
which
greatly
enhance existing capabilities, but
also introduce new capabilities not
realised in Schlumberger before.

The Multi-Function Loop will operate under two modes Static and Dynamic.
In the static mode no fluid will flow under the test conditions, while in the dynamic
mode, synthetic oil fluid will flow under the test conditions.

Test Loops
Fig 1
Capabilities of the Test
and Qualification Facility.

Facility Project

Sand Loop

System Integration
Loop (SIT)

Multi-Function
Loop

Parameters Units

Well Depth ft

250

600

250

Well Diameter in ID

24

24

36

Can ID in
Vessel ID in

15

14

Flow Rate bpd

300 ~ 60,000

0 ~ 80,000

20,000

Fluid Type

Water + Sand

Water

Synthetic Oil

Concentration ppm

0 ~ 1,000

Max. Pressure psi

6,000

380

Up to 3,000

Up to 3,000

Up to 3,000

HPTS
Normal

HPTS Viscosity
Simulation

HPTS MPhase
Simulation

Max. Temperature

Power Range kVA

Overall, this led to an unsustainable

position in impeding the delivery of
new technology to the client base.

Test and
Qualification

Dave Leslie
Project Manager

HPTS

Parameters Units

CONSTRUCTION

NEWS

by Dave Leslie

CONSTRUCTION

Flow Rate bpd

300 ~ 70,000

300 ~ 70,000

300 ~ 15,000

Fluid Type

Water

Water + Glycerine

Water + Air

Concentration
Power Range kVA

100%

100 ~ 1,000Cp

0 ~ 75% GVF

Up to 3,000

Up to 3,000

Up to 3,000

Auxiliary
Pressure
Test Bay
Parameters Units

Pressure Oil psi

20,000

Pressure Water psi

20,000

Pressure N2 psi

15,000

Dimensions ft

40 x 15

Failure Lab

Thermal Lab

Digital Camera
Scanning Electron
Microscope
Steremicroscope
Grinding Machine
Fume Cabinet

Thermal, Humidity
Chamber
Thermal Chamber
Thermal Oven

10

Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

11

Construction News

PROJECT ACTIVITIES EXECUTED

The project will be executed over 3 distinct phases with the first phase already completed and
second phase in progress.

Pre-project
Activities

Identification of
project stakeholders
and sponsors
Knowledge capture
and characterisation
from subject matter
experts both within
the Segment and
EMS ATG
Develop Statement of
Requirements (SOR)
which will form the
essentials of the Basis
of Design (BOD)

Phase 1

Concept
& Feasibility

Phase 2

Detailed Design
(in progress)

Feasibility study
executed to verify
facility Concept
Completed mid
Aug-10

Detailed design
contract awarded

Confirmed site
location adjacent to
existing Site 3

Developed contract
and procurement
strategy

Phase 3 / 4

Building Construction
& Facility
Commissioning
Still to be started

Well management
contract awarded

Executed
environmental
assessment on site

Shaping A
BETTER FUTURE

n the last quarter of 2010, the SPE LPT leader, Chong Te

Xiang, and his team started searching for new members for
the 2011 Loss Prevention Team (LPT). Myriam Adoun, SPE
HSE manager, and the respective Product Line managers
also helped to identify highly motivated members who
could jointly lead positive changes with regards to HSE and
help the centre achieve annually set objectives.
The 2010 Loss Prevention Team (LPT) handed over to the new
incoming team for 2011 on the 14th of February. Members of
the outgoing team received letters of appreciation from the
SPE management team.

Develop indicative
capability
requirements
and potential site
locations.

Some of the new members joining as team leaders are Vasavi

(Quality) and Praveen (Engineering) from the DHE Product Line,
and Jacob Hahn (Engineering) from the Gas Lift Product Line.
Completing the lineup of team leaders are Benny (DHE) from
Stage Machining and Aditya Garg (Gas Lift) who received an
ATG Silver Award for HSE for his efforts last year. Both already
served several months in the 2010 team and will continue their
participation in 2011.

Fig 2
An artist impression of the
Testing and Qualification building

LPT
NEWS
by Chong Te Xiang

UPDATES
A new configuration for the LPT
was introduced in 2011. A new Cell
Structure will be adopted where each
area in the facility will be represented
by a cell of 3 to 4 members consisting
of an Engineer, a Supervisor and a
shopfloor member from the area itself.
These individuals will be in charge of all
HSE-related activities in that particular
area and report to the team leaders
for their monthly tasks. Each team will
support either co-located work areas
(e.g. Gauges and Gas Lift Cell 1) or corelated cells (e.g. Foundry and Stage
machining). The new LPT structure can
be seen on all the notice boards and
is also available on Sharepoint [http://
srv005sgspe.fea.slb.com/SiteDirectory/
SPE/HSE/LPT/Forms/AllItems.aspx]
Our heartfelt thanks goes to all members
of the 2010 team who performed
diligently to meet the high-standards set
by the previous years 2009 team led by
Beng Yeow and Weiyu. Amongst some of
the challenges for the team was coping
with the risk from increased newcomers
on the production floor and launching
new initiatives like communications
(suggestion box) and the inaugural SPE
Healthy Living Competition.
The
annual
handover
meeting
mentioned earlier on was also marked
by 2 award sessions the ATG Bronze and
Silver awards for outstanding members
of the 2010 team, and the winners of the
Healthy Living Competition.

From left: Etienne Beney (ATG HSE Mgr), Patrick Wong, Aditya Garg, Suresh
Babu (ATG Award winners), Myriam Adoun (SPE HSE Mgr), Chong Te Xiang
(SPE LPT Leader)

Congratulations to Suresh Babu Durairaj

(Stage Machining) and Patrick Wong
(Testwell) for winning Bronze and Silver
awards respectively.

12

Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

13

Winners of the Healthy Living competition

are shown below:
API CERTIFICATION

Team Name:

Health Zone

1.77% weight-lost
Team Members: (from left)
Joy Biju, Sim Teck Hoe, Ng
Bok Chwee and Mariappan
Krishnasamy (not pictured)

Team Name:

Team Name:

Just Slim Enough Cheers (JSEC)

JNSA

1.65% weight-lost

1.02% weight-lost

Team Members: (from left)

Susie Seto, Cynthia Goh, Jolyn Ng and Eileen Teo

Team Members: (from left, together with Myriam Adoun)

Norliza Bte Abu Bakar, Junaidah Hassin, Siti Hawa Bte
Mansol (not pictured), and Arzalina Bte Manap (not pictured)

The winning team Health Zone received $500 worth of World Of Sport vouchers, while the runners up each
received a trial membership package which consisted of a Detox massage, steam bath, Vibrotherapy, Oxygen
cove sessions, and a Body Composition Analysis from Amore Fitness. On top of that, the 1st runner up team
also received an additional set of $80 worth of vouchers from World Of Sport!

n February 26, 2011, we

finally received an email
from the API Monogram
Program authority (APIQR)
confirming that our quality
program was reviewed and found
to be acceptable. As a result, SPE
received full accreditation and
certificate of authority to use
the official API monogram (API
Spec 11V1) for gas lift equipment
manufactured in Singapore.
This API accreditation and license
is an assurance to our clients that
our processes and product designs
meet rigorous industry standards.
The outstanding achievement is
also a reflection of the commitment
from all levels in SPE to the
Quality Management System and
Excellence in Execution.
The milestones of this success were
as follows:
March 11, 2010: Submitted
application forms
October 11, 2010: Passed
Stage-1 audit without findings
December 8 to 10, 2010:
6-man-day Stage-2 audit with 2
minor non-conformances
January 7, 2011: Turned in
formal responses to the 2 minor
non-conformances
February 26, 2011: Received API
acceptance email

Although API
SPEC 11V1 is
only applicable
to the Gas Lift
product line,
API SPEC Q1
covers
the
entire Quality
Management
System
in
SPE.
As a
result,
DHE
and
Gauges
were all affected
and resources were
deployed to revise
or
establish
new
procedures
to
meet
this standard. Numerous
trainings were provided to
relevant employees from all
functions to prepare for this
certification program. The quick
action that was taken in response
to a query during the official
audit showed our culture of being
solutions orientated.
Our Quality Management System
had already been audited 39 times
by 10 different DnV auditors. The
API certification opens a new
chapter in the life of SPE.
The scope of the API Monogram
License includes gas lift valves,
reverse flow checks valves, orifice
valves, dummy valves, wireline
retrievable valve mandrels.

The SPE API license and associated

certificates include:
API MONOGRAM LICENSE NO.
11V1-0030
APIQR REGISTRATION NO.
Q1-1073 FOR API SPEC Q1
APIQR REGISTRATION NO.
TS-0953 FOR ISO/TS 29001

14

Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

15

DINNER &

DANCE
by Eline Baclig

ACHIEVEMENTS

he dinner and dance party was

kicked off by ATG/SPE Manager,
David
Rowatts
heartening
acknowledgment of everyones
hard work for the year 2010
encouragement to look forward
to a bigger year in 2011 and a cheer
to everyone to have a wonderful and
enjoyable night!

LETS

Rock N
ROLl

Over eight hundred employees,

dressed up to rock, made
their way to the Suntec
Convention Center Ballroom
on the night of February 12th
to experience good food, great
company, festive dancing, live
performances and just about all
the fun the party had to offer.

A significant highlight of the night

was the mass line dance which took
months of training during daily dance
rehearsals at pre-job meetings. During
the event, we proudly set the record
for the highest number of employees
doing a choreographed line dance at
the same time.

participated in the competition and

gave their hearts when they performed
on and off-stage in traditional and
modern dances. Each group received
loud cheers and the judges faced
a tough challenge to pick a winner.
Congratulations to Water Phoenix for
winning the grand prize and well done
to all the groups who captivated the
audience and provided a great deal of
entertainment for the night.
It was truly a night full of inspiring
performances when our very own SPE
Idol, Ken and the other finalists of the
2010 Idol rocked their way through a
medley of songs and dance. Games
and lucky draws were held at different

Hearts swelled with pride when hundreds of

employees filled the ballroom and line danced to the
tune of I Like The Way You Move.
Adding more excitement to the night
was the dance competition organized to
expose the hidden talents within our
centre. Four exceptional dance groups

intervals including the selection of the

best dressed lady and gentleman of the
night!

To end the night on a high note, ATG

Quality and Comms Manager, Reuben
Raj and members of the management
team made a toast to everyone
acknowledging the hard work amidst all
the challenges faced in the year 2010,
giving encouragement and thanks to
the people who make the Singapore
Artificial Lift center what it is today.
Sincere thanks to the ERC and team
led by Reuben and John who invested
much time and effort to make the D&D
a massive success! What fun lies in
store for the next D&D?
More photos on the next page

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Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

11

12

1
2
1. ChaChaCha
2. Awesome dance move!
3. I like the way you move, Albert!
4. Peace!
5. Glam rock!
6. Bust a move!
7. A smile is worth a thousand words
8. Cheers!
9. Jason bringing rhymes to d hood!
10. Schlumberger rocks!!!

4
3
13

14
5

15

10

11. Funfunfun
12. ERCthank you
13. Water Phoenixsuch grace!
14. Freshly cooked foodwhat more
can you ask for!
15. Brings out the child in you
16. The dancing never stops!
17. Pretty dancing!

16

17

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Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

Feature Article

Delivery,

Delivery,

Delivery!

A (Dx3) LSS PROJECT

by Dan Kok

Quality, Cost, Delivery (QCD): which is

more important? The simple answer is
that all 3 are important to customers. If a
company is to survive and prosper, it must
delight its customers with excellent QCD
performance; otherwise our competitors
can and will.

Our customers (end users) have different needs. For

many, quality is the primary driver while for others it
is cost. However, during a market upturn, delivery is extremely
important. Often times, the company who can supply a string
of equipment the fastest is the one that wins the job. We are
in such a market today. The cost and quality of our products
are already competitive advantages for Schlumberger. We
must make delivery an advantage as well. The Dx3 project will
provide us the means of doing just that. Im looking forward
to the positive impact this project will have on our internal
operations and more importantly on our ability to serve the
needs of our customers better.
by David Rowatt

Competitive excellence in QCD will ensure

business success while failure to do so will
lead to a tailspin and eventual disaster in
business.

Business Success

Poor QCD Performance

Loss of market share

Increased market share

No need for expansion

Better QCD advantage

Old plant & equipment

Better plant &

equipment

Further loss market

share

More capacity

Bad QCD reputation

Gain in market share

Fig 1
Effect of QCD performance

Competitive QCD

Business Disaster

19

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Singapore Integration Center | APRIL 2011 ISSUE

n past years, we have spent time

improving our Quality and Cost
competitiveness. This year, we
would like to focus our attention
on improving our performance
in Delivery, starting with the DHE
Product Line, then moving on to
Gas Lift and the Gauge Product
Line later.
As such, we have started a LSS
Project named Delivery, Delivery,
Delivery (Dx3) Project to improve
our DHE Delivery performance to
our customers, specifically our
delivery time, response time and
on-time shipment performance.
The sponsor of the Dx3 Project
is David Rowatt and the team
comprises of representatives from
all departments involved with the
DHE Delivery Process, namely:

1. Dan Kok
Project Manager

2. John Lee
Process Owner

3. Chip Ollre & Grace Ling

Planning/Inventory

4. Toh CY & Arun R.

Customer Service

5. Tan Gek Eng

Planning

6. Cynthia Goh & Agnes Cheong

Procurement

7. CK Ong & Koh KH

Sourcing & Supplier Management

8. Choo TS & Ng BC
Manufacturing

9. Ilya Dvoiris & Tiffany Dau

Mtiers & LSS support

10.Andrew Wilson & Eileen Teo

IT & Finance support

Singapore Integration Center | APRIL 2011 ISSUE

The Dx3 Project kicked off in

January 2011 and used the DMAIC
improvement methodology to
seek improvements in the delivery
process. The target was to complete
the define, measure, analyze
activities in Q1, start improving
the delivery process in Q2 or as
soon as possible and control the
improved processes in the second

half of 2011 to achieve progressive

and significant improvements in
our delivery performance.
The Dx3 Project Team brainstormed
the issues relating to the DHE
Delivery process and developed the
following Supplier Input Process
Output Customer (SIPOC) diagram.

Requirements

Requirements

Suppliers

Input

Process

Outputs

Input
Boundary

C
Customers

Output
Boundary

Fig 2 Supplier Input Process Output Customer Diagram (SIPOC)

To attack delivery improvement

issues, the Dx3 Project Team formed
7 Sub-Project Teams to improve the
following:
1) Quoted Delivery Time to Field
2) Response Time to orders from
Customers
3) Make Adexa work for ATP and
scheduling
4) Eliminate shortages
5) Ensure adequate strategic
inventory
6) Increase short-term capacity,
internally and externally at
suppliers
7) Improve morale of personnel in
Delivery process (CS, Planning,
Supply Chain)
In summary, the Dx3 Project
is critical to total customer
satisfaction. It is not good enough
to just have good products, high
quality and low cost. We need
excellent Delivery performance to
provide the full QCD competitive
advantage to keep and grow our
customers.

The Delivery challenge is clear. I

call on everyone in SPE to provide
their support for this important
project. I encourage anyone with
ideas or suggestions for delivery
improvement to write them up
in QUEST and send to me for
consideration. Thank you.

2
1. Stage machining 2. Cores ready for the mould

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Singapore Integration Center | APRIL 2011 ISSUE

Singapore Integration Center | APRIL 2011 ISSUE

23

EMPLOYEE
REFERRAL
PROGRAM
by Li Lu

UPDATES

This is the process for the Employee

Referral Scheme effectively from 7th
of March 2011.
1

Potential candidates may either:

a. Submit the CV to SPE Personnel
Department via email to:
recruit@singapore.oilfield.slb.com;
OR
b. Submit resume via employee
to SPE Personnel Department.
In either case the name of the SPE
employee who is referring the
candidate must be clearly indicated on
the CV, cover letter, or email.

SPE employee will be informed once

a job offer is made by personnel
and is accepted by the new recruit.
The referral amount will be paid
after successful completion of the 6
months period of the new recruit with
Schlumberger.

he business in both DHE and

GLM is growing strong and
expanding. Within the year,
we witnessed an exponential
increase in shop floor
recruitment activities and we are
still in need of new production staff
to fill up many of our shop floor
positions. These positions include
machinists, assembly technicians,
welders, maintenance technicians
and foundry core/mold makers/
deburrers.

In search of suitable
profiles, the Employee
Referral Scheme (ERS) was
Initiated again FOR all SPE
employees TO earn SGD
$300.00 for referring a
successful new recruit.

This program is applicable to

all SPE employees except those
in a personnel or recruiting role
and management roles like SPE
managers and their direct reports.
As with all recruits, we will adhere
to normal Schlumberger hiring
policies keeping in mind that the
company does not normally hire
close relatives. In such cases,
the Personnel Manager must be
notified immediately. It is also a
must that referred candidates are
Singaporean, PR Holder, Malaysian
or S-Pass holder. The employee
will receive an incentive of SGD
$300.00 per person recruited after
six months subject to a condition
that the new recruit stays with
the company for a minimum
period of 6 months and passes the
probationary period.

2
1. Foundry Core / Mold Makers 2. Welder at GLM

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Singapore Integration Center | APRIL 2011 ISSUE

E
S
H
s
tip

Singapore Integration Center | APRIL 2011 ISSUE

QHSE

Schlumberger Training and Competency

passport is a personal record of your QHSE
and technical certifications, activities, and
contributions.

5 New HIRES

NEW
TRANSFERS

Passport

25

/HIRES

Oh Shao Chong
DfM Engineer

PEOPLE

As an employee, what MUST

you do?
b

riam
y My

un

Ado

Ensure that the following information are

recorded accurately and kept up-to-date:

Personal data;
Medical examinations and vaccinations;
Commentary drives;
Orientations received when visiting or being
transferred to a new location;
Participation in LPT or Quality Steering
Committee;
Local emergency response information;

Insert in the passport a printout of Quest

My certifications report and update each
time a certification is renewed.

Fraz Ahmad Kharal

Electrical Engineer

Mary Eline Zaldivar Baclig

Marketing and Communications
Coordinator

Lee Choon Foong

Treasury Accountant

Gerald Anthony Rosales

Engineering Technician

Insert a printout from LMS when applicable.

As a manager, what MUST

you do?
Conduct formal reviews of passport with
your direct reports annually;
Validate the review with a signature.
The passport is also issued to contractors,
requiring high level of control, who do not
have a suitable competency assurance
system and/or do not have similar
document to track QHSE training events
and orientation.

Luis Parra

Dzung Le

Reliability Metier

Project Manager Gauges

4 New TRANSFERS

Made Dewi Ariyasti

Customer Service Team
Leader

Phan Ngoc Thanh Dau

LSS Champion