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TERENCE MEAGHER JR.

 37 Clara Court, Cortlandt Manor, New York 10567


 914.736.7181  914.523.6306  tmeagher@optonline.net

TELECOMMUNICATION  PROJECT MANAGEMENT  CONSUMER PRODUCTS  INVENTORY


LOGISTICS  CUSTOMER RELATIONS MANAGEMENT

Q U A L I F I C AT I O N S S U M M A R Y

Seasoned and accomplished professional with more than 25 years of increasingly responsible management position
using planning, decision-making, problem-solving, motivational, and customer service skills. Background includes
providing expertise and successful order implementations for various customers within telecommunications and
consumer products industries. Proven track record of enhancing company image by resolving customer related
operational and service-related issues. Possess excellent business process, technology, organizational, negotiation, and
management skills, along with broad understanding of customer’s business needs.

CORE STRENGTH

 Inventory Control  Telecommunication  Consumer Products


 Relationship Management  Long Term/Short Term Forecasting  Food Operations
 Communication  Team Building/ Leadership  Strategic Planning
 Business Development  Purchasing  Vendor Relations

CAREER HIGHLIGHTS

• Provided strategic leadership and direction to a staff of 12 technical employees engaged in the order volumes,
critical activity, and interaction with the Sales team that sustained management of clients valued at $2.2 M on
monthly basis for MCI.
• Delivered high-impact presentations to the Provisioning and Service teams specifying key roles and expectation
for the teams; communicated as well as informed them of the provisioning standards which included operational
goals, ASR activity, TURS, MUX messages, site surveys and TELCO communications, and ensuring all
implementations were handled on time. Held quarterly meeting ensure practicability of servicing of mutual accounts
as well as resolve issues as they arise.
• Vast experience Supply Chain Manager within the food industry; assumed full responsibility for tracking "truckload
efficiencies, handling daily, emergency and seasonal orders involving 22 Distribution Centers and ensure shelf life
standards are consistently met. Effectively handled customer claims and freight issues
• Assessed, updated as well as conducted training sessions to 10 Kraft affiliates on order processing, which include
establishing delivery dates, assessment of price list inventories, communicating with Sales and Logistics to ensure
Latin America inventory levels were being met. Maintained appropriated level of inventory product codes and
ensured accurate forecasting for plants. Administered timelines, cutoff dates at various ports, inland times and
respective sale dates.

P R O F E SS I O N A L E X P E R I E N C E

Verizon, Rye Brook, NY


IMPLEMENTATION MANAGER 2007-2009

Arranged schedule for weekly progress calls with customers, and served weekly updates to Verizon Area Sales Vice
President regarding customer experience. In charge of reviewing contracts to ensure they supported all proposed
platforms. Verified that all customer orders were activated in production and billable.
• Productively handled multiple projects across multiple organizations, as well as the Aetna MPLS network with
$400K in revenue on monthly basis.
• Developed and implemented telecommunication networks for numerous clients, both International and Domestic;
ensured that transition of complex services from sales to implementation were smooth, and all set goals were
achieved for the end user.

Kraft Foods, Tarrytown, NY


CONSUMER AFFAIRS/EXPORT AND DEMAND SUPPLY CHAIN/LATIN AMERICA 2004-2006
Held accountable for delivering finished goods inventories and transportation carriers. Ensured ETA dates were being
supported by demand planners. Communicated with Senior Supply Chain Manager, Operations, and Plant Logistics to
anticipate and successfully resolve service issues utilizing insite system.
• Generated and executed production plans to meet or surpass case fill rate objectives.
• Played an integral role in meeting operational and strategic objectives for Latin America.

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TERENCE MEAGHER JR.
 37 Clara Court, Cortlandt Manor, New York 10567
 914.736.7181  914.523.6306  tmeagher@optonline.net

MCI, New York, NY/Rye Brook, NY


DISTRICT PROJECT MANAGER 2003-2004
Monitored, maintained, tracked, and reported on the territory implementation funnel. Conducted region training sessions
and worked with management to develop and implement sales strategies.
• Launched implementation revenue forecasts for seven conferencing specialists responsible for $8,000 monthly
closed conference sales.
• Executed and managed the account implementation process through Siebel.
• Accumulated annual revenue objectives worth $672K.
• Efficiently boosted Pfizer Pharmaceutical and Avon relationships.

WorldCom (MCI), Rye Brook, NY


MANAGER OF PROVISIONING 2000-2003
Provided direction to a team consisting of 12 provisioning representatives and a supervisor. Monitored team’s on time
performance, critical activities, clean order percentage, and order quality. Ensured that all daily goals pertaining to
provisioning objectives met by account teams. Reviewed, developed, and documented standardized procedures and
policies intended for provisioning engineers. Interfaced with various Regional Bell Operating Companies (RBOC) to
identify, analyze, and resolve communication issues between organizations.
• Guaranteed successful implementation of customer telecommunication networks by managing multiple account
teams and end users.
• Participated in the development of diversity issues with large Global and Corporate customers, as well as in the
implementation of recognition programs designed to ensure all valuable employees were acknowledged.
• Consistently achieved critical activity and provisioning optics for 30 months.
• Commended for CRM efforts with Fleet Bank and General Electric.

SERVICE CONSULTANT 1997-2000


Rendered support to sales organization by providing post sales customer service to large end business accounts.
Established and maintained positive customer relations; monitored and assessed revenue growth and aged receivables
for customer base. Ensured that all requests and issues associated with installation of products and billing were
effectively handled in a timely manner.
• Recognized for increasing sales with Priceline.com from $0 billing up to $2M annually.
• Successfully sustained and augmented Dannon base line revenue worth $6K.

EARLIER CAREER

MCI Communications, Rye Brook, NY


SERVICE MANAGER
CUSTOMER SERVICE CONSULTANT

IBM, East Fishkill, New York


PUBLIC RELATIONS/TECHNICAL COMMUNICATIONS DEPARTMENT

Philip Morris Incorporated, New York City


PUBLIC AFFAIRS DEPARTMENT

E D U C AT I O N AND TRAININGS

Bachelor of Arts Degree (B.A.) in Communications, Dean’s List


Iona College, New Rochelle, NY

Attended Mentorship Program

TECHNICAL SKILLS

Operating Systems Windows /Siebel


Software Packages Microsoft Office, Photoshop, Norton Anti-Virus and Business Objects

A F F I L I AT I O N AND ACTIVITIES

Toastmasters International
Tae Kwon Do and Running

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