PUNJAB & SIND BANK

(A Govt. of India Undertaking)

HO Foreign Exchange
Department
3rd Floor, Bank House
21, Rajendra Place, N Delhi110125
: 011- 25728460, 25728462 Fax: 011-25747782 ; E-mail: ho.fex@psb.co.in
28/05/2015
1876/37/15
Circular No . :
Date
Code No. of the Department
H 9007

Number of pages of Circular

28

TO All BRANCHES/CONTROLLING OFFICES

()
..
3 ,
21, , - 110125

REG: Guidelines of Money Transfer Service System (MTSS) with M/S Western
Union (through agency arrangement with M/S Paul Merchant Ltd.).

Money Transfer Service Scheme (MTSS) is a quick and easy way of transferring personal
remittances from abroad to the beneficiaries in India. The bank already has a tie up in
place with M/S Paul Merchant Ltd. (the Principal Agent of Western Union Financial
Services International (WU) An International Money Transfer Entity) to facilitate
inward remittances from overseas.
The branches can contact the CSC centers of M/S Paul Merchant for assistance and may
also contact the nominated nodal officer of the Bank posted at the zonal office. We have
been assured by M/S Paul Merchant Ltd. that they will be providing access to their
system by installing the requisite software at branch level if desired by the branch to
enable instant verification of the payment details. The nodal branch for MTSS i.e. B/O
SCFB, Sector 17, Chandigarh will also have access to the said software.
The branches, in case of need, may also contact the nodal branch for MTSS
Name: SCFB, Chandigarh
Address: Punjab & Sind bank
SCFB, Sector 17-B
Chandigarh, Punjab
Phone No.: 0172-5065361/ 5067360

The state wise contact list of All India CSC centers of M/S Paul Merchant Ltd is as
follows:-

STATE

CONTACT
NUMBER

CSC

TIMING

TANUKU

9AM TO 8 PM 08819-225255; 09346548625

RAZOLE

9AM TO 8 PM 08862-221577; 09346548620

PATNA

8.30-7.00 PM

0612 - 2320024 / 3209295 / 3245691

AHMEDABAD

9.30-7.30 PM

079-26425174 / 26421569

HARYANA

AMBALA

9.30-6.30 PM

0171-400352; 09355676903; 09355676904

KARNATAKA

BANGALORE

9.30-8.00PM

080-25563533/ 25563522

KERALA
COCHIN 1
MP
&
INDORE
CHHATISGARH
MAHARASHTRA MUMBAI

9.30-7.00PM

0484-3114700 / 2343323

9.30-8.00 PM

0731-2513838; 09303001613

9.30-8.00 PM

022-64560049 / 64560051

NEW DELHI

NEW DELHI

9.30 - 6.30 PM

011-25711095; 09310154552

PUNJAB

CHANDIGARH

8.00 - 8.00 PM

0172-5045986 / 5045987 / 5045988 / 5045990 /

5045995; 09317714280; 09317714302

PUNJAB

JALANDHAR

9.00 - 7.00 PM

01824 - 503670 / 503662 / 503669; 09317714247

PUNJAB

HOSHIARPUR

TAMIL NADU

SALEM

TAMIL NADU

TRICHY

TAMIL NADU

DHARASURAM

TAMIL NADU

MADURAI

8.30 - 7.00 PM 01882 - 500330 / 500329 / 500331; 09317714259

9.30 A.M-7.30
9344726614
P.M
9.30 A.M-7.30
0431-3208320
P.M
9.30 A.M-7.30
093818-52805
P.M
9.30 A.M-7.30
9344061433
P.M

ANDHRA
PRADESH
ANDHRA
PRADESH
BIHAR
JHARKHAND
GUJARAT

&

TELANGANA

E
SEVA8AM TO 8 PM
HYDERABAD
KARIMNAGAR
9AM TO 8 PM
LIBERTY9AM TO 8 PM
HYDERABAD
NIZAMABAD
9AM TO 8 PM

UP CENTRAL

LUCKNOW

9.30 - 7.00 PM

0522-4130483/4130487;09369188981; 770580117

UP EAST

GORAKHPUR

9.30 - 7.30 PM

9305029729

UP EAST

VARANASI

9.30 - 6.30 PM

0542-2506022; 09369188953

TELANGANA
TELANGANA
TELANGANA

040-64585560; 09346687461
0878-2234351; 09346548617
040-66105560/61/62; 09346548609
08462-235353; 09346548623

Although money remittances from abroad are a good source of non interest income as
the branches will be earning commission for facilitating money transfer under MTSS
from M/S Paul Merchant and also a good source of increasing CASA, yet, it is observed
that the volumes through MTSS have not picked up. In fact it is showing a declining
trend. It needs prompt remedial action at the field level.
Please note that the branches earning such commission are required to pay service tax as
per circular no.1853/14/2015 dated 13.02.2015 issued by Head Office foreign exchange
Department.
Although operational guidelines are already in place, for ready reference the detailed
operational guidelines is being given hereunder;
1. Operational Guidelines:
Each branch authorized to undertake MTSS business is allocated Location ID by
M/S Paul Merchant Ltd.
The operational guidelines for branches undertaking money transfer services under
MTSS are as follows:i) The remitter in foreign country goes to Western Union outlet and initiates the
remittance in foreign currency with all requisite details of the beneficiary and in
turn gets the 10 digit number called as Money Transfer Control Number (MTCN).
ii) The remitter informs the MTCN to the beneficiary in India.
iii) The beneficiary approaches the branch with the MTCN and required KYC
compliance documents. The branch then is required to get To Receive Money
(TRM) Form supplied by M/S Paul Merchant filled in by the beneficiary along
with the photocopies of Photo ID and Address proof of the beneficiary. Apart
from the Banks own KYC norms the reference may be made from the list of
documents supplied by M/S Paul Merchant Ltd. as given in Point No.5.
The branch will be required to verify whether the amount has been received or
not. The branch can contact the CSC center of M/S Paul Merchant or branches
equipped with M/S Paul Merchant software for verification of payment can verify
the details inline instantly before the payment is made to the beneficiary. Up on
verification of the KYC documents the branch can make the payment to the
beneficiary.
iv) The payment will be made by debiting the remittance of fund/ cash suspense
account and crediting the customer account/ cash account. The amount paid will
be reimbursed by the nodal branch.
v) On the following day, the nodal branch will be reimbursing the funds paid on
previous day by the branches.
2. Verification of Payment
The branches are required to verify whether the payment has been received or not
from M/S Paul Merchant and if received it has to be locked with them
immediately before releasing the payment to the beneficiary. For this the branches
3

can call their respective CSC center or contact the nearly branches equipped with
software provided by M/S Paul Merchant.
In case the branch calls the CSC center the staff at the center will lock the
payment. The branches equipped with the software are required to follow the
procedure provided in Annexure-1 to lock the payment for themselves as well as
for the branches who approach them for verification and locking of the payment.
3. Accounting Procedure
While making the payments the branch must enter the 10 digit MTCN and name of the
remitter and beneficiary in the narration box. The following entries are to be passed in
Finacle:i)

At the time of making the payment to the customer

Debit
Remittance of fund/cash suspense A/C (Sol Id 5018030001)
Credit Customer A/C or Cash A/C

ii)

At the time of reversal of entries on receipt of funds from nodal branch

Debit
Sundry Creditors Funds/ assets in Transit A/C (Sol Id
5039026001)
Credit Remittance of fund/ cash suspense A/C (Sol Id 5018030001)

iii)

At the time of receiving commission on quarterly basis from the nodal

branch.
Debit
Sundry Creditors- Funds/ Assets in Transit A/C (Sol Id
5039026001)
Credit Commission on Foreign Exchange A/C (Sol Id 5053010001)

4. Payment Instructions
The branches can make the payments in cash to the beneficiary for an amount up to
Rs.50,000/-. For payments equal to or more than Rs. 50,000/-, the amount will be
credited to customers account or draft/ managers cheque will be issued.
5. Acceptable KYC documents
M/S Paul Merchant Ltd. have provided the list of documents that are acceptable as KYC
documents and branches are required to take a note of it.
Original Photo ID document must be sighted and verified for each and every transaction.
The photocopy of the ID and address proof should be self- attested by the beneficiary for
every transaction. A copy of the ID and Address proof document should be retained for
records.
i)
For Indian nationals
Valid Passport

ii)

Valid Drivers License issued by respective State Road Transport

Authority ( driving License issued by foreign countries should not be
accepted and Learners License is not acceptable)
Voters Card
UID card issued by UIDAI
PAN Card (a separate address proof should be collected from the
beneficiary)
Central/ State Government employee ID Card (Any other Government
issued ID proof can only be accepted if approved by Western Union
and the Board of the Primary Agent authorized to conduct the money
transfer transaction.)
Employee ID of Armed Forces and Para Military services (Employee
ID refers to only IDs issued to the permanent employees working with
the issuing authority. For example, IDs issued to civilian residents etc.
by army/ police should not be accepted. Address proof should be
collected where applicable).
Employee ID of RBI, SEBI, TRAI and IRDA.

For Foreign Nationals

Valid passport with valid visa (Driving license and other in-country
identification documents cannot be accepted as a primary identity
proof document- could be accepted as additional IDs)
Valid Refugee card
Note: In case a foreigner has lost his passport/ refugee card, a copy of
the document along with a copy of the FIR filed with the Police would
be required. In case of expired visa, an extension letter granted by
relevant government authorities (Diplomat Office/ relevant police
authorities/ FRRO) would be required along with a copy of the
passport.

6. RBI Guidelines
The MTSS payment system is governed by RBI Master Circular on MTSS issued every
year on 1 July with a sun-set clause of one year. Branches to keep them updated through
RBI website www.rbi.org.in.
i) Only cross border personal remittances such as towards family maintenance and
remittances favoring foreign tourists visiting India shall be allowed under this
arrangement. Donations/ contributions to charitable institutions/ trusts, trade
related remittances, remittance towards purchase of property, investments or
credit to NRE accounts shall not be made through this arrangement.

ii)

iii)

A cap of USD 2500.00 has been placed on individual remittance under the
scheme. Amounts up to Rs. 50,000/- may be paid in cash to the beneficiary in
India. Any amount exceeding this limit shall be paid by means of account payee
cheque / demand draft/ payment order, etc. or credited directly to the beneficiarys
bank account only. However, in exceptional circumstances where the beneficiary
is a foreign tourist, higher amounts may be disbursed in cash. Full details of such
transactions should be kept on record for scrutiny by the auditors/ inspectors.
Only 30 remittances can be received by a single individual beneficiary under the
scheme during a calendar year.

Further, we have already instructed the zonal offices to have one Nodal Officer in the
zonal office for MTSS business. Apart from CSC center of M/S Paul Merchant, for any
query the branch may also approach the Nodal Officer at respective zonal office.
7. Precautions

i) Branches should vigorously follow up with the nodal branch and ensure that no
entry in Remittance of Fund/ Cash Suspense A/C pertaining to MTSS
payments remains outstanding for more than one day under any circumstances.
ii) The paying branch to ensure on daily basis that amount paid matches with the
credit received from the Nodal branch. In case of any discrepancy the same must
be resolved with the Nodal Branch immediately.
iii)
The reconciliation must be done on daily basis invariably and no entry should
remain outstanding as on the last day of the week.

Assistant General Manager

WU TRANSACTION SOFTWARES
ANNEXURE-1

1. WUPOS
6

2.

TRANSLINK

1. WUPOS
Technology

7
Western Union Confidential

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Reserved.

The New Western Union Point Of Sale Technology

LAUNCHING WUPOS

Launch WUPOS by double clicking on Western Union Agent Gateway

Shortcut (located on your Desktop) 8

Western Union Confidential

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Reserved.

LOGIN
9

L
g
n

Enter your user ID and password

Click Log in (Enter) to open the main menu
System will lock the user ID after 3 times of unsuccessful login attempts
You need to change to a new password the first time you access the
WUPOS application
Note: User ID for WUPOS is a combination of existing Operator ID &
Account code of the location
Western Union Confidential
2010 Western Union Holdings, Inc. All Rights
Reserved.

Change Password
10

 Enter your initial password

Enter your new password which should be 8 characters alphanumeric. Please note
that password is not case sensitive
Confirm the new password and click on Change button
Login again with the new password

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

MAIN MENU
11

In the Main Menu click on Payout Money (F6) to receive

money

M
ai
n
M
en
u6

Western Union Confidential

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Reserved.

PAYOUT MTCN SEARCH

12

Enter the MTCN and click on Search button

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Reserved.

PAYOUT MTCN SEARCH RESULT

13

 Sender Name, Receiver Name and Payout amount details are displayed.
Follow the Western Union payout guidelines to verify with customer provided
information
Ensure that customer has a Valid ID
Click on Payout Button to proceed

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

PAYOUT COMPLIANCE TEMPLATE

Enter the Customer Information as required, namely address details, phone number,
date of birth, country of birth & ID details.
Note that details ending with
are mandatory.
14

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

PAYOUT COMPLIANCE TEMPLATE (CONTD.)

15

10

On completion of entering customer information confirm the

details by ticking Agent Verified Customer Data check box.
Click on Payout button to submit the transaction.

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

PAYOUT COMPLETION
Transaction is successfully16paid out now
To view the receipt click on the link Click here to view and print
the receipt

11

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

PRINT RECEIPT
17

Prin
t
Rec
eipt12

Click on Print receipt button to print 2 copies of Receipt (Customer and Agent copy).

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

TRANSACTION LOG
18

To view the transaction log, click on OTHER SERVICES

Click on Transaction log or F9

13

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

TRANSACTION LOG (CONTD.)

19

Select the period and click on Search button to view the transaction
list

14

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

TRANSACTION LOG (CONTD.)

The log can be either printed or exported by clicking Printable button or Export to
file button respectively
Transaction Receipt is available for Reprint
along with the log which can be printed
20
if there is a printing issue during the payout.
15

Western Union Confidential

2010 Western Union Holdings, Inc. All Rights
Reserved.

2. TRANSLINK PAYMENT
21

STEP 1- Requirements for Translink Payment

Operator ID
Terminal ID
Password

22

STEP 2 ENTER 10 DIGIT MTCN (Money Transfer Control Number)

23

STEP 3- After that verification from agent or customer, enter

amount in Amount please ensure to match the amount mentioned
in system and confirmed by Agent / customer.

24

STEP 4 - Enter ID Proof given by customer with ID Number.

VALID IDS - Adhaar card, Passport, Voter card, Ration card-with
additional ID, DL, Refugee card,

25

STEP 5 - Need to fill all the detail required Address,

Contact Number, PIN Code, ID type, ID Number, Issue
Date, Receiver detail, etc.

26

27

STEP 6 Final Page - Payment Done

28