Académique Documents
Professionnel Documents
Culture Documents
Claims Adjudication
Community Partnerships
Caseload Management
Labour Relations
Cross-Training
Conflict Resolution
Contract Negotiation
SELECTED ACHIEVEMENTS
Conceptualized and produced an Excel Spreadsheet that effectively documented and monitored all STD / LTD /
Maternity / Personal Leaves for 5,000+ Sobeys employees across Western Canada (Manitoba to BC).
Volunteered to develop a policy manual documenting the daily functions and primary responsibilities of the Abilities
Specialist at Sobeys; manual was successfully integrated for new hire/internal reference.
Handled all BC Health Benefit enrolments and troubleshot account errors pertaining to healthcare payments with
Clean Harbors; reconciled 40% of lost healthcare benefits backlog affecting 1,200+ employees.
Consistently recognized for dedication in following up with all employees during and after the LOA management
process. Regularly interface with affected employee(s) and supervisor(s) to obtain progress reports and
assess/address potential discrepancies.
Gleaned extensive experience working under extreme deadlines and managing 3,000+ construction workers
concerns as Illness & Injury Coordinator on a 24-hour construction plant.
Streamlined business processes within Grey Nuns Hospital Emergency Department to enhance resource
management. Agreed to take on payroll/HR responsibilities to gain additional expertise across various departments.
2013 2015
2013
2011 2012
2011
2007 2010
2007
2005 2007
KELLY VOLK
Coordinate staff retraining and rehabilitation upon the return of each employee to promote optimized performance
and to assess overall capacities.
Provide subject matter expertise around early intervention, casual absence, and disability management.
Create, negotiate, and monitor Return-to-Work leaves for employees in both union and non-union settings; support
various internal departments when handling complex WCB regulations according to set rulings by each province.
Collect benefit premiums (health and dental documentation) from employees on STD/LTD to ensure that all benefits are
up-to-date and appropriately documented.
Experienced in managing a union-based caseload of professionals ranging from pre- and post-surgical claims to
psychological claims, as well as those requiring ongoing support during critical medical treatments.
Collaborate alongside WCB when workers are injured on the job and progress STD to CPP disability benefits as necessary.
Problem Solving & Critical Thinking:
Coordinate Functional Capacity Evaluations (FCEs) and Independent Medical Evaluations (IMEs) while monitoring
STD employees through to recovery or when transitioning employees through to LTD.
Leverage acute attention to detail to monitor the physical and emotional states of employees returning to work
following a LOA; strategize best viable solutions when employees are unable to make a seamless transition.
Execute extensive process reviews and formal documentation while ensuring compliance with all internal
procedures and regulations to avoid potential legal issues.
Adjudicate medical information to determine entitlement of disability benefits (both STD & LTD), and ensure that
covered members receive all benefits and services to which they are entitled.
Team Leadership, Communication & Project Management:
Cross-train HR personnel on all policies and procedures pertaining to STD, LTD, and allotted benefits; indicate
acceptable/unacceptable procedures when facing and troubleshooting all potential issues.
Employed a personable, harmonious approach when faced with irate or apprehensive employees, reassuring them of
their legal rights and offering undivided support throughout the duration of their LOA.
Interface with brokers/external vendors regarding collective agreements, group benefits, and retirement plan inquiries.
Tasked with managing a variety of administrative functions to support internal operations, including packaging new
hire and additional benefit presentations.
Accountable for establishing, cultivating, and maintaining strong and long-term partnerships with clients and advisors,
as well as key stakeholders in business development, disability, and market development.
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2012 Present
Business Writing
Correspondence Writing
Suicide Prevention
Decision Making
Alberta Best
TECHNICAL PROFICIENCIES
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