MIS REPORT

ON
STANDARD CHARTERED BANK

MIS Report
Enterprise Information System

Prepared for:
ASM Ashif
Lecturer,
Department of Business Administration,

East West University

Prepared by:

Letter of Transmittal
Date
ASM Ashif
Lecturer,
Department of Business Administration,
East West University
Subject: Submission of MIS Report.
Dear Sir,
Here is our MIS report on Standard Chartered Bank. While preparing this report, we tried
our best to follow the instructions that you have given us. This report is prepared for the
requirement of the course Enterprise Information System.
The entire report is based on our Information and Practical knowledge. We have furnished all the
things we have learnt during your lecture session in the class.
We shall be highly encouraged if you are kind enough to receive this report.
Thanking You
Sincerely yours,

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Acknowledgement
At first, we would like to express our gratitude to Almighty Allah for enabling us the strength
and opportunity to complete the report within the schedule time successfully.
We like to give thanks to our honorable teacher ASM Ashif, Lecturer, Department of Business
Administration, East West University, Who helped us from the beginning to the last of our report.
We are very much grateful to our admirable elder brother Mr. Ashikuzzaman (Standard
Chartered Bank ) and Mr. Al Amin (Dhaka University) for giving us timely help that enables us
to complete our decision making process.
We also want to thank the group members, who were very much active, friendly and co-operative
to complete this task.
We are also grateful to various Web resources sites that provide us up-to-date information of
MIS. Acknowledgement should be passed to those people who helped us throughout the work
directly and indirectly by providing necessary information and support.

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Table of Contents
1. Introduction 04
2. Main Objectives.. 04
3. Information System In Standard Chartered 04
4. Management Overview..

05

5. Organization Computing Resources... 05

I. Software Resources 05
II. Hardware Resources.. 06
III. Computing Type. 06
6. Organization Transaction Processing System.. 06
7. TPS In Standard Chartered Bank. 06
I. Payroll TPS. 06
II. Employees Record.. 07
III. Customer Identification.. 07
IV. Online Complains .. 08
V. Advices 08
VI. ATM Card .. 09
8. Management Information System 09

9. Conclusion .. 11
10. Suggestion ... 11

INTRODUCTION:
Standard Chartered Bank has been operating in Bangladesh for over a hundred years.
After the partition of the subcontinent in 1947, Bangladesh became East Pakistan; thereafter SCB
started its business in 1948, in the port city of Chittagong.
Today, Standard Chartered Bank is the largest international bank in Bangladesh with 26
Branches, 57 ATMs and 7 Financial Kiosks; employing over 1,300 people. We are the only
foreign bank in the country with presence in 6 cities Dhaka, Chittagong, Khulna, Sylhet, Bogra
and Narayanganj; including the country's only offshore banking units inside Dhaka Export
Processing Zone (DEPZ) at Savar and Chittagong Export Processing Zone (CEPZ).
The acquisitions of Grindlays bank (in 2000) and the commercial banking business of American
Express Bank in Bangladesh (in 2006) are reflections of the Banks increasing commitment to
Bangladesh. The bank increasingly invested in people, technology and premises as its business
grew in relation to the country's thriving economy. We currently provide both Consumer Banking
and Wholesale Banking Services, ranging from Personal & Corporate Banking to Institutional
Banking, Treasury and Custodial services. Extensive knowledge of the market and essential
expertise in a wide range of financial services underline our strength to build business
opportunities for corporate and institutional clients in Bangladesh. Continuous upgrading of
technology and control systems has enabled the bank to offer new and improved services such as
Phone-banking, I-banking, e-Lending.

MAIN OBJECTIVES:
Standard Chartered Bank is an international bank, focused on the established and
emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global
network of more than 600 offices in over 50 countries. The three principal business groups are
Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to
offer outstanding value to their customers by providing knowledgeable, efficient and reliable
service in a personal, helpful and responsive manner. Central to this service philosophy is the
professional consultative approach they take with each customer. By getting to know the
customer better, they can identify the customer's needs and match them with quality products
which suit their best.

INFORMATION SYSTEM IN STANDARD CHARTERED:

03

Standard chartered with the help of IS the daily transactions are recorded in branch
computers and these branch computers are then connected to the main head office server so in
this way they keep their daily process update on daily basis. As Time is money, and due to IS
standard chartered bank make thousands of transactions per day. In fact, IS makes whole process
much more quick, simple and reliable. Due to IS employees can easily connect with other
branches, customer services get improved, and online banking emerged and lot of others
benefits. Standard Chartered Online is an innovative Online Banking service that you can tailor
to suit your precise banking needs. It gives you convenient, round-the-clock banking services
ranging from day-to-day account transfer transactions to real-time valuable financial
information. Now you can manage your finances anytime, anywhere.
A more recent addition to the system is SAS/MDDB Server software, which gives the bank a
multidimensional view of its data through advanced online analytical processing (OLAP). With
OLAP, users can "slice and dice" the data according to different dimensions, such as country,
time or product.

MANGEMENT OVERVIEW:
Organization management chart:
CEO

Regional
Managers

Regional
Managers

Regional
Managers

M M M

Branch
Managers

Branch
Managers

Branch
Managers

Branch
Managers

Branch
Managers

Branch
Managers

ORGANIZATION COMPUTING RESOURCES:

SOFTWARE RESOURCES:-

Following softwares are used for the functioning of our information system and organization;

Application Software:

Following application softwares are used in our organization and functioning of our information
system;
o
o
o
o

Microsoft Office
Kastle core
TEMENOS T-24 Core
Tranzware retail banking software for card management

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o
o
o
o
o
o

NOD32 Anti-Virus
Payroll programs
PF management system
CIB Reporting system
CRM system
DESCO billing system

System Software:

Following application softwares are used in our organization and functioning of our information
system;
o Operating System (Windows XP and Linux) for PCs.
o Windows 2003 server for mainframes.

TYPES OF DATABASE:
Standard chartered bank uses the oracle database system. Oracle is the provider of a
properly working, commercial multi-master transactional RDMS.

Service of oracle system:

Fault Monitoring Services:

Oracle will provide fault monitoring of the components of Bank Configuration (including the
Oracle operating system software), twenty-four hours per day, seven days a week (24x7) to
identify events that represent faults (defined below) in the proper functioning of banks
Configuration. Each event that causes an unplanned interruption or immediate material reduction
in the quality of performance of banks Configuration is referred to as a fault. Oracle will
determine in its sole discretion whether an event constitutes a fault. For each fault, Oracle will:
a. Gather additional information pertaining to the fault;
b. Automatically create an SR; and
c. Assign the SR a severity level based on the definitions in the Oracle Hardware and Systems
Support Policies.

Modern Banking Requires Modern Systems

To meet todays massive business change agenda, banks need modern and agile technology, but
most are encumbered by aging systems rapidly approaching obsolescence. At a time when banks

must transform their business models, they are also confronting the need to fundamentally
transform their IT platforms.
Oracle Banking Platform is a truly modern architecture exploiting the latest architectural
principles and technological advances.
Designed for customer centricity, exploiting Oracles world-class customer hub to
incorporate customer relationship data into business rules and fundamentally changing the
customer experience
Configurable process rules and product definitions facilitate a paradigm shift from
programmers modifying code to that of business analysts defining new products and making
business process improvements
Putting the customer at the heart of the business model requires that the customer is at the
heart of the IT architecture, a key aspect of the design of Oracle Banking Platform.
Oracle Banking Platform has been designed and engineered for large bank scale, sophistication,
and performance.

Enabling Business Transformation

A strategic approach is required. Oracle Banking Platform has been designed to help banks
respond strategically to todays business challenges and progressively transform their business
models by

HARDWARE RESOURCES:
Following hardware resources are required for the functionality of IS and organization:

Personal computers

Canon Document Scanners

HP Printers

Networking cards

Currency counter

Coin counters

Currency counter

Coin counters

HP Digital Scanners

Dell Mainframes

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HP Digital Scanners

Dell Mainframes

COMPUTING TYPE:
In Standard chartered bank, they are using client/server network because it is accessible and the
employees easily share the data and this network is cheaper than others and this is easily
maintainable and manageable. All the data save in main server or HUB and employees can easily
access it. This type of computing system provides an easy access and efficient flow of data,
which increase the functionality of organization.

ORGANIZATION TRANSACTION PROCESSING SYSTEM:

A Transaction Processing System (TPS) is a type of

information system. TPSs collect, store, modify,
and retrieve the transactions of an organization.
A transaction is an event that generates or
modifies data that is eventually stored in an
information system. From a technical
perspective, a Transaction Processing System (or
Transaction Processing Monitor) monitors
transaction programs, a special kind of
programs. The essence of a transaction program
is that it manages data that must be left in a
consistent state.
TPS IN STANDARD CHARTERED BANK:
Effective transaction processing system is working in Standard chartered bank that offer
enterprise the means to rapidly process transactions to ensure the smooth flow of data and the
progression of processes throughout the enterprise.

PAYROLL TPS:
In Standard Chartered payroll TPS is designed to get information and record of the
employ and then to calculate his/her annual earning. It get information about the employee from
the employees department and from general ledger and send it to payroll TPS from where it
links that information with the previous record and prepare a report which is forwarded to
management. Management takes notice the LN record of the employees efficiency to work
and may declare added bonus or other incentive. This report is checked and approved by the
branch manager after which check is issued to the employee. And when that check is cashed, the
record is updated in the general ledger as well as the master payroll (HUB).
Employee
Data

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Payroll TPS

Management
Reports

Check Pass
by Manager

General
Ledger

Check Issued
To Employee
Payroll Master File
(HUB)
General
Ledger

EMPLOYEES RECORD:
All employees are supposed to login when they enter the bank and logout on leaving, by
tracing their thumb impressions on biometric device. This device is connected with the HUB
which continuously makes record of their hours spent in the bank. Moreover, the bank has their
own setup named LN which makes records of all the transactions made by an employee. This
help management to monitor the working efficiency of an employee.

Employee
Job Login
Biometric Device &
LN

HUB

Employee
Job Logout

CUSTOMER IDENTIFICATION:
In Standard Chartered Bank there is there own information management software is
working which is connected to NADRA. So if any new client wants to open an account in the
bank the system automatically send a request to NADRA to check and verify the customer ID
number.

Input

Info. Management Software

HUB

07

Customer
Identification

Management

ONLINE COMPLAINS:
Standard Chartered Bank allows the customer the option of making complains. The
customer submit the online complain which is then processed Customer Service TPS which is
linked by management and after the problem identification it is send to the concerned department.

Customer
Queries

Customer
Service TPS

Identify
Problem

Send to Concerned
Department

ADVICE CUSTOMER:
All of the records of the customers are stored in the main server (HUB) of the Standard
Chartered Bank, so incase if someone account balance is getting near to zero the system
automatically alert the management about that. The manager takes manual action and send him the
advice to check the account balance.

A/C Alert

HUB

Customer
Service TPS

Management

Advice

08

ATM CARD:
Purpose: Easy with draw of cash.
Input: Give bio data, income summary, company name, NIC.
Process: NIC no. and bio data send to virses which directly linked to NADRA. If information
is correct then it is forward to customer service centre.
Output: Issue of credit card.

Info. Management Software

Applicant

Identification

Customer
Service TPS

Account Due
HUB

New
Account
Opened

ATM
Issued

MANAGEMENT INFORMATION SYSTEM:

Relationship of MIS with TPS:
MIS reports and summarizes the organizations basic operations and these reports come
from the basic transition processing systems. In case of our organization the TPSs of ATM
Cards, Payroll and Customer identification etc. provide the basic information about the
organizations activities. These activities are then summarized in the form of reports for the
manager so that they can check whether the firm is working properly or not. If there are some
flaws then they take control measures to fix those flaws.

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Transaction Processing System

Payroll Master File

Management Information System

MIS Files

Payroll TPS
Payroll Data of Employee

Employee Info Master

File

Employee
Record TPS

CI Info. Master File

Customer
Identification
TPS

Employees Data

Customer Queries
Master File

Customer
Service TPS

Customer Master File

Advice TPS

Customer Data

Customer Complains Data

Advice Data

Customer Master File

ATM Card
TPS

Customer Account Data

MIS

Reports
Manager

CONCLUSION:

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A management information system is a system or process that provides the information

necessary to manage an organization effectively. MIS and the information it generates are
generally considered essential components of prudent and reasonable business decisions.
The reports start with the background history of the bank such as when it establish in
Bangladesh, the branches, pre and post era etc. It explains all the TPS how the transactions are
made by the bank, using of these TPS from the new events such as account opening, new
allowances etc to the routine work including cash and payments record, updating of records,
payroll and the processing of the complaints. These TPS holds all the activities from the manager
and employees to the customers. The report discuses the inbound and the outbound logistics and
relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the
quality and satisfactory services to their customers. Also includes the inter relations, of all the
entities in the database of the bank. ERD diagram represents all these relations.

SUGGESTION:
The bank is using the IS very efficiently and increasing its profitability, but still there are
many things that should be improved.

With the increase in the technology, the bank should made its IS up-to-date for providing
best services to their customers and attracting more customers and increasing its
productivity.
The security of these systems should be made.
Credit cards system should be improved providing the unique facilities to their customers
which the other banks has not yet introduce

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