Académique Documents
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By Lucy Thornton
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Introduction
41 fresh marketing ideas for your business: solid strategies to breathe new life into
your marketing offers ideas that produce results and inspiration for small
businesses.
Its written by Lucy Thornton, director of Perfect Balance Marketing Ltd, who works
with companies to create effective marketing strategies and content.
Feel free to distribute this ebook to colleagues, friends and associates who could
benefit from the suggestions included. You may print or reproduce this book in its
entirety, with links and credits unchanged.
You could even use it as a way of marketing your business.
3 ways to use this bonus gift to grow your business:
Print it and send it as a thank you with your orders
Offer it to newsletter subscribers to build loyalty
Add it to your website as a free download
If youve got any queries about how to grow your business with effective marketing,
email lucy@perfectbalancemarketing.com.
PS Share this report but please dont edit or claim you wrote it (as if you would).
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Table of contents
Build up a bank of ready-made customers
What do people want to read about?
Collecting data
Referral system
Be different
Design & layout
Karma
Get emotional
Social media
Events & PR
Conclusion
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Collecting data
11. Know your audience
Youre not selling to everyone - really, youre not. Your target market will comprise
mainly men, or women, or young, or old, or retired people, or students, or young
mums, or yummy mummies, or young couples, or professional women. No you
cant pigeon-hole people, but your customers will fit a profile. Make sure you know
what it is and talk to them directly in your marketing communications.
12. Keep a customer database
When someone buys from you, keep a record of their name, address, email address,
and what they bought (for how much). If you also get information on their job,
salary band, age and birthday, then you can target your communications even more
but be aware that the more information you ask for, the more wary people will be,
and the less likely they are to sign-up.
13. Talk to each customer directly
Depending on their individual needs and situation (and of course you know this from
your customer database) send messages that are timely and relevant. Happy
birthday from Perfect Balance Marketing! on their birthday.
Too cheesy? Okay, how about a report on the latest Government budget and how it
affects their sector? Better. Just remind them that youre still there and that you
remember them.
14. Housekeeping your data
Of course you cant just leave your customers details in a cupboard in your garage.
There are laws to protect us from careless banks, government departments and
insurance companies that could lose your personal data. Be familiar with those laws,
and adhere to them.
Treat your clients data as you would your own. Shred printed names, and
addresses, store them somewhere safe, look after them, and keep them updated
and accurate.
15. How are you doing?
Do your customers love you? Do they eagerly anticipate your weekly email? Do
they recommend you to their friends?
If you dont know, then find out. Ask them. How could you do better? Ask for
feedback and make it easy for them to complain.
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Referral system
16. Referral system
Give your customers the opportunity to recommend you to others - include a
postcard with their order, with space for them to add a friends details. Offer an
incentive (vouchers for them and the new customer) when the newbie orders from
you.
17. Devise a loyalty scheme
Reward your best customers. I recently saw a sign in a hair salon offering 10%
discount to new customers. What about the customers who already spend their
money in the salon? If I was an existing loyal customer Id be pretty irritated that I
wasnt getting the discount.
So dont ignore your existing clients. Recognise the fact that they repeatedly buy
from you, despite the opportunity to shop elsewhere. Give them points when they
buy from you (like Tesco or Boots do), or a free coffee for every four they buy, or
give them a discount off their third order.
Whatever method you choose, communicate it clearly on all your materials.
18. Partner with another business
Talk to another company that your customers may also buy from (one that doesnt
compete directly with you) and put together a package of products. You and the
other business benefit when a customer purchases the package, plus there is twice
as much media promotion. Win, win.
Be different
19. Have a niche
Selling everything to everyone isnt easy - there are plenty of multinationals doing
just that very well and youd struggle to compete with them (and their marketing
budgets).
But if you target a niche, you are offering a specialist product to a highly targeted
audience.
Here are some tips on finding that niche:
Find something you enjoy doing - you will need to commit a lot of time and effort
to establishing your business and if youre not 100% interested in what youre
doing, youll rapidly lose interest
Find something you know about - you need to be an expert in your chosen niche
in order to deliver a quality service to your clients, so do your homework. Even if
you dont have the knowledge yet, then commit to doing your research and
getting the expertise you need
Copyright 2012 Lucy Thornton - Perfect Balance Marketing
www.PerfectBalanceMarketing.com
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Karma
27. Talk about other companies
You probably come across other websites and businesses every week that you
admire. Why do you admire them? Is it their messaging? Their consistent
branding? Their web content? The free advice they offer on their website? Their
customer service?
Tell your customers about them, share your experiences. Being complimentary
about other businesses makes you more genuine and less salesy.
Tell them youre doing it and hopefully theyll post it on their website, bringing more
traffic to yours.
Get emotional
28. Appeal to more than their logic
As much as we all think we make rational decisions based on sensible arguments and
statistics, emotions play a key part in our buying decisions. How else can you justify
spending 64 on a metre of designer fabric when you could use a much cheaper
alternative which looks exactly the same (or is that just me who does that?)?
Appealing to buyers emotions gives you a stronger personal connection that will
build loyalty.
Social media
29. Network like never before
Use social media to drive traffic to your site, connect to new groups and find more
business. Get a Facebook business page, start a blog, get a Twitter account, and
make it easy for people to share your wonderful website by adding share buttons to
all your pages.
30. Content is king
Heard that before? Having a blog or other social media platform isnt enough to
bring traffic and sales. You need to add content but not just any content.
You need to publish good quality stuff that people want to read about. Lists are
always good (Top 10 Christmas gifts, 7 ways to lose a stone, 3 steps to shiny hair,
etc.) but make them relevant to your readers.
31. Share and share alike
Share content published by others online retweet your favourite tweets published
by others, tweet links to blog posts you enjoy, link to other useful and interesting
websites from yours. Being generous with your links and your promotion of other
peoples content is a great way of building credibility in your industry.
Copyright 2012 Lucy Thornton - Perfect Balance Marketing
www.PerfectBalanceMarketing.com
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Events & PR
34. April Fool
Have you ever watched the news on April 1st, looking out for the comedy story about
aliens landing in Margate, or a pig being cross-bred with a chicken. How could you
get your business in the press on April Fools Day? Use seasonal events to
compliment your PR activity and maximise press coverage.
Just be careful you dont take it too far and make your customers feel silly when they
realise it was all a gag.
35. Gail Porter and FHM
One of the greatest PR stunts of recent years was the projection of naked model and
TV presenter Gail Porter onto the side of the Palace of Westminster in 1999. The 60
foot image of Porter cheekily peering back over her shoulder was planned by mens
magazine FHM to create headline news throughout the world. It worked. The
magazines profile rocketed.
You may not want to go to these lengths, but get creative and brainstorm with your
team to come up with some stunts that could work for your business.
36. Organise a conference or seminar
Share your knowledge. An industry event such as a conference in your niche is a
great way to raise your profile and bring potential clients to your door.
By freely giving your advice to others (clients and other businesses) you establish
yourself as an expert and further build that credibility. An interior designer may
offer an evening design workshop (with a 10% discount off all products purchased on
the night).
Oh, and make sure you film your own presentation (search engines love video) and
embed it in your website and YouTube.
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37. Giveaways
Freebie branded pens and bags are as predictable at events as name badges. So why
not surprise and delight your delegates with something a bit different:
sun cream at a beach volleyball event
waterproofs at a music festival
dummies at the launch of a baby gifts website
Use your imagination and give them something they cant wait to use - just make
sure whatever you give away is branded, and is perfect for your target market.
38. Publish a white paper/report
Put all the knowledge that you shared on YouTube and in your newsletter into one
report. Or take your most popular blog posts and turn them into a single document
and sell it via your website. Or give it away for free.
39. Build a bank of testimonials
Do you know who your best customers are? Who recommends you to their friends
and buys from you time after time? If you can identify customers who will enthuse
about you (perhaps through the referral system) then ask if theyd mind you
including their quotes in your marketing materials.
Have a testimonial section on your website. Add positive feedback quotes to your
sales literature. Other people saying great things about you are far more believable
than you saying youre the best.
40. Contribute
Contact your local school and offer to give a free presentation about your industry
(and mention your company, give out freebies for the students to take home).
41. Organise a treasure hunt
Hide tiny items around your website and offer a prize for the first 10 people to spot
them all and tell you about it. This gets people hunting around your website - make
sure you have share buttons on every page so visitors can tell all their friends.
Advertise your treasure hunt on your blog, Facebook page, in your email signature
and anywhere else you can think of.
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Conclusion
So are you inspired to market the butt out of your business? Ready to ask questions,
listen, and add real value to the experience your customers get when they buy from
you?
Marketing is simply about communication its about knowing who youre talking to
and how you can help them with your product or service.
But its also about enjoying yourself if you love what you do, love what you sell,
and are passionate about helping your customers, then that will come across in your
marketing and the business benefits will follow.
I hope you can apply some of these ideas to your own business and bring more
customers to your website, increase your income and build your reputation. Let us
know how you get on:
Facebook:
www.facebook.com/PerfectBalanceMarketing
Twitter:
www.Twitter.com/ThorntonLucy
Every day I work with companies to apply solid marketing strategies that bring them
results, whether theyre looking for more web traffic, sales, referrals, or leads. We
also offer training in how to use social networks such as Facebook, Twitter and
LinkedIn to achieve business success.
If youd like to know how Perfect Balance Marketing can help you and your business
grow, get in touch.
Wed love to hear from you.
Email lucy@perfectbalancemarketing.com
Web www.perfectbalancemarketing
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