NORMA B.

HALL
3030 Marigold Lane
Gastonia, NC 28052

Home: 704.853.3777 norm.hall79@yahoo.com

SUMMARY

Professional loan documentation and funding specialist who maintains an exceptional level of customer
focus that is time based, centered on integrity and providing the highest level of customer satisfaction.
Recognized as a team player who manages time efficiently during slow workload. Quick learner of new
programs and tools. Excellent organizational skills with attention to detail and proven competency while
working under pressure. Demonstrated proficiency in problem resolution. Adaptive to change while
keeping core processes and requirements consistent.

EXPERIENCE

FIFTH THIRD BANK (Formerly First Charter Bank), Charlotte, NC 2003- 2009

Commercial Funding Specialist п

• Managed a multiple flow of activities in conjunction with the closing complex Commercial
transactions
• Revalidated due diligence to ensure that documents were consistent with bank policy with
regard to Flood Certificates, Regulation H, Appraisals, Insurances, Environmental Policy,
Loan Authority, Codes, UCC’s, Title search, and other requirements and ensured accuracy
and 100% compliance.
• Reviewed loan documents for accuracy, consistency and ensured that the document
Correctly reflected approved loan terms. Requested reprints if needed.
• Authorized release of loan for closing. Performed same day Post Closing and processed fee
and funding of loans when necessary.
• Prepared documents to be forwarded for Booking and Post Closing and Prepared shadow
file of documents for use in Charlotte office. Updated appropriate pipelines in Excel.
• Worked with loan officer to review and clear documentary exceptions from monthly reports.
• Performed Quality Assurance review on loans processed by other colleagues, to ensure
correct boarding.
• Communicated all aspects of the deal structure to the Operations contracts to ensure that
loans are properly booked on AFS system prior to monthly billing statements being mailed
the customers.
• Funded loans transactions ranging from $2,500,000 to 10,000,000.

Commercial Closer/Commercial Real Estate

• Accountable for the preparation of loan documents for commercial purpose loans in the
Commercial Banking Division.
• Primary function included all loan closing actives involving documentation preparation,
engagement of attorneys for real estate secured transactions and the ordering and review of
title/property reports to ensure the anticipated collateral position would be attained during
• Validated that all loan requests complied with applicable bank polices and that the proper
procedures were followed.
• Ensured that all loan request adhered to regulatory flood guidelines, process procedures and
all other application laws, policies and procedures relating to document preparation.
• Ensured that all covenants, conditions and collateral issues were documented in accordance
With loan processes and approvals.

NATIONSSBANK (now Bank of America), Charlotte, NC

Quality Assurance Administrator Ш 2001- 2003

• Performed pre-closing and/pr post closing review of score, score+ and streamlined loan
products as well as growth and strategies loans approved with full underwriting.
• Performed all aspects of commercial loan agreements, affirmative and negative covenants,
all reporting requirements and special policy requirements. This improved workflow
procedures, by increasing departmental efficiency.

Loan Administrator Ш
• Prepared documentation in accordance with bank polices and procedures and facilitated
closing with the client and attorneys ensuring lien perfection Processed 15% to 25%
of loans during a given month.
• Booked loans on the system (via Action) after closing. Sent UCC filings, deed of
trust/mortgages and assignments to appropriate recording to secure the Banks lien filing
position at state and county level.

STRENGTHS AND KEY SKILLS

• Proficient with Microsoft Office (Word and Excel), Laser Pro, and AFS Loan System.
• Ace Serving System (Advanced Customer Search, Funding and Remote Wire Initiation).

OTHER EXPERIENCE

NATIONSBANK (now Bank of America) Charlotte, NC 1995-1998

Loan Specialist п/Post Funding

Loan Documentation Specialist п/Post Funding

Research Analyst

Customer Service Supervisor

EDUCATION

Early Childhood Education, Sacred Heart College, Belmont, NC 1984-1985

TRAINING & SEMINARS

Supervisory Level І: Customer Service, Legal Documentation

Supervisory Skills and Management Level П: Credit Policy, Banking Law
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