SERGEY PILTSER

646-643-8011 Staten Island, NY sergey.piltser@gmail.com

PROJECT MANAGER
PROFILE
Successful IT background in leadership and entrepreneurial roles in start-up and established
corporate settings. Focused manager in designing, testing, maintaining and releasing
software/hardware packages that provide critical technical solutions to compete in global
marketplaces. Reliable track record as Client Champion, Change Agent, Program Driver and
Team Motivator in managing the entire project lifecycle, along with innovative processes, long-term
strategic planning and delivery of critical solutions within tight deadlines.
Results-oriented business driver with positive reputation for directing multi-cultural and virtual
teams, providing value-added services, administering large-scale integrations, ensuring optimal
quality levels and continually exceeding stakeholder expectations.
Highly skilled in piloting the entire software development lifecycle, encompassing budgeting,
needs analysis, business strategy planning, resource allocation, application testing and final rollout.
Regularly commended for deploying testing methodologies, automating important processes,
deploying testing tools and facilitating multi-unit partnerships.
Confident background in hiring, training, supervising, motivating and mentoring top-notch talent in
onsite and remote settings.
Highly skilled in leading cross-functional teams, organizing design meetings, initiating best
practices and serving as primary resource for senior management in growth-oriented settings.
Extensive exposure to cross-cultural dynamics and business practices. US Citizen; fluent in Russian
and familiar with German.

CORE COMPETENCIES
Multi-Project Management Work Scope Definition Process Improvements Program Integrity
Project Controls System Analysis Process Design Event Planning Business Forecasting
Auditing & Compliance Web Design Process Reengineering Technology Deployment Staf
Recruiting Budget Planning Change Management Quality Assurance IT Strategies Software
Design Proposal Development Knowledge Management Recruiting/Interviewing Requirements
Identification Strategic Planning Operational Streamlining Architecture Cloud Services Scrum
Methodologies Bilingual (Russian) US Citizen

EMPLOYMENT & ACCOMPLISHMENTS

Soho Dragon Solutions, New York, NY
01/2015 04/2015
Project Manager
Responsible for developing, integrating and supporting unique mobile solutions, based on SharePoint.
Efectively supervised and motivated an ofshore team of 2 developers; maintained optimal quality
assurance and identified key issues. Regularly assisted in ticket expediting and resolution through
help desk; coordinated user training in SharePoint.
Smoothly resolved up to 20 help desk tickets each day; also trained and oriented clients in
SharePoint sites to help in reducing issues and ticket turnaround.
Closely collaborated with SharePoint Head Architect in design, testing and rollout functions;
succeeded in learning SharePoint and SharePoint Designer in only 1 month.
Developing Project Plan for individual projects. Researching companies with new tools and
technologies.
Preparing presentations in Power Point for senior management. Worked with CRM.
Daily stand up calls with customers. Website content management.
Conflict resolution/tracking and fixing problems. Maintaining a Backlog of software development.
Training and orienting clients in using SharePoint.
Business process improvement, and security.
Maintaining timesheet system for all involved in project.

 Participated in the weekly sales calls. Monitored budgets by comparing and analyzing actual
reports with plans and forecasts.
Gathering requirements from clients for software development in SharePoint.
Creating proposals/statements of work/professional service agreements.
B2B Soft, New York, NY
06/2014 01/2015
Project Manager
Built and supervised a 5-person team and $200,000 budget in selling solution packages to a B2B
customer base for this multimillion dollar provider of POS software for wireless retail and wholesale
customers.
Interviewed, trained and deployed new account managers, expanding pipeline by 30% and
generating over 100 POS contracts each month.
Closed and cultivated relationships with large master agencies and key wireless industry leaders.
Managed projects from start to completion.
Prepared and conducted meetings with a variety of teams including support, development, quality
assurance, and sales. Tracked sales data.
Planned and organized presentations to potential clients and coached new account managers on
how to conduct a successful presentation.
Assembled and analyzed sales forecasts. Updated calendars.
Collected, summarized, analyzed and reported data to upper management.
Helped Business Development department better manage their time, increase their business
pipeline, and become more efficient in securing new contracts.
Met with key decision makers in the wireless industry, networking, and contract negotiation.
Prepared personalization strategies. Developed consultative approach for potential clients and set
clear objectives for the account management team.
Helped clients resolve both technical and non-technical issues associated with their accounts.
Trained new employees on how to use the companys programs including POS, CRM, JIRA,
DocuSign and CRM.
Researched competition, identified market share, compared pricing, and evaluated advertising.
Maintained research database and made suggestions to upper management.
Read wireless industry publications and attended seminars in diferent states including annual
CTIA show in Las Vegas NV. Visited wireless companys expansion events in Utah, Colorado, Illinois
and Missouri.
Bizmaximum LLC, Summit, NJ
03/2010 06/2014
Project Manager
Co-founded and grew this boutique design entity to deliver dynamic and responsive websites and
corporate promotions to a B2B clientele. Smoothly organized and guided the entire project lifecycle,
translating business aspects into technical specs and preparing user documentation. Earned a
positive reputation for delivering projects on time, within budget and per client requirements.
Piloted a SEO process over 6 months to achieve Page 1 position on Google for companys targeted
keywords.
Nurtured strategic relationships with many partner companies in order to resell domain names,
host websites and provide various products.
Managed multiple website projects from inception to completion at the same time.
Prepared and conducted PowerPoint presentations for clients.
Conducted Discovery meetings with clients. Central point of contact for capturing resources
workload.
Collected creative materials and communicated with graphic professionals.
Worked with stakeholders, reviewed project requirements and objectives.
Determined the scope of projects; prepared proposals to meet customers needs.
Drove project development lifecycles to ensure completion on time and within budget.

Monitored project status, managed risk, and drove project issues to resolution.
Maintained and documented site wide inventory. Placed orders and verified receipts.
Prepared and distributed reports to clients.
Maintained databases for clients.
Created documentation and trained clients on CMS.

Utilisave LLC, New York, NY

04/2008 03/2013
Project Manager
Tasked with building and leading a team of utility auditors in rolling out unique solutions that
enhanced efficiencies, improved accuracy and reduced customer costs for this utility bill auditing firm
with $10 million in annual revenue. Prepared and submitted refund packages to the NY State
Department of Finance, water utilities and regional energy companies. Personally negotiated and
administered new service contracts with area clients in commercial, industrial and residential sectors.
Introduced and maintained Demand Response program, assisted clients in maximizing cost
savings, tracking usage and identifying new efficiencies.
Persistently expanded client base through long-term relationship building, repeat business and
stakeholder buy-in, including deals with regional healthcare facilities.
Helped customers save a total of $1.5 million over 3 years with the Demand Response program,
as well as about $5 million through efective utility auditing.
Negotiated and secured new contracts for utility auditing and other energy efficient
products/services to large commercial, industrial, and residential clients, including hospitals,
universities, and property management companies. Developed long-term relationships with
current and prospective customers. Expanded portfolio of existing clients by adding new
properties to participate in utility bill auditing, demand response, and benchmarking services.
Helped clients manage their budgets using revenues generated by utility audits, energy
efficiency products and services. Risk and issue management.
Managed relationships with local distribution companies, energy service providers, property
owners, consultants, and state agencies responsible for regulation of energy markets. Worked
with CRM team to ensure correct data profiles are being generated for all clients, prospects
and vendors.
Managed a team of utility auditors, lead initiatives to identify issues, implemented solutions
to improve efficiency, and reduced utility costs for clients. Managed preparation and
submission of refund packages to New York State Department of Finance, regional energy,
and water utilities.
Researched and developed new territories and identified potential saving opportunities to
generate revenue. Automated the process of identifying saving opportunities.

PREVIOUS EXPERIENCE
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Held professional positions as Data Analyst and Programmer/Analyst with diferent companies,
including CIT and C-Bass, in various industry niches within the New York City area.
Recognized for outstanding abilities in timely solution delivery, in-depth technical support,
customer interaction and creative troubleshooting.
Gained hands-on expertise in multi-project delivery, requirements analysis, testing, application
design and preparation of accurate documentation.

EDUCATION
Brooklyn College, Brooklyn, NY
B.S. Degree in Business Management and Finance
* Minor in Computer Science.

CERTIFICATIONS

2005

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Certified Scrum Master (CSM), Scrum Alliance.

Intensive coursework in SharePoint 2013 Workflow and InfoPath through Microsoft; certificate in
FastTrack Growth through Levin Institute at SUNY.

REPRESENTATIVE TECHNICAL BACKGROUND

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Software: MS Office Suite, MS Project, Visio, Crystal Reports, SQL Navigator, Atlassian suite: JIRA,
Confluence, Basecamp, Adobe Suite, Google Analytics, Bloomberg, Business Objects, SharePoint,
iBuild, WordPress, Social Media, CRM and other applications.
Databases: MS SQL Server 6.5/7.0, Sybase 11 and Oracle.
Platforms: Windows/NT Server 4.0, UNIX and DOS.