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08/12/2011
SS Pal/Ent-OM-1
08/12/2011
What is Operations?
Essential functions:
Marketing generates demand
Production/operations creates the
product
Finance/accounting tracks how well
the organization is doing, pays bills,
collects the money
1-5
What is a Transformation
Process?
Defined
Transformation
Process
SS Pal/Ent-OM-1
08/12/2011
Operations as a
Transformation Process
INPUT
Material
Machines
Labor
Management
Capital
OUTPUT
Goods
Services
TRANSFORMATION
PROCESS
1-9
10
11
SS Pal/Ent-OM-1