Reeboking

Information
The following conditions and restrictions apply to Amadeus Best Pricer:

For round trip and circle trip itineraries, you can price a maximum of 12 flight segments or 10
flight segments and two surface segments with a maximum of eight fare-break points.

For one way itineraries, you can price a maximum of 11 flight segments or nine flight segments
and two surface segments.

Amadeus Best Pricer applies the standard pricing rules including the precedence of carrier fares
over YY fares.

Amadeus Best Pricer can process different discounts and passenger types within a PNR,
provided that all passengers are booked in the same class. If the passengers have to be booked
in different booking classes to qualify for the lowest fare, Amadeus Best Pricer will recommend
splitting the PNR.

You can use the Amadeus Best Pricer entries FXA, FXL and FXR without names in the PNR.

You can perform Amadeus Best Pricer on a PNR containing married segments (the married
segments must not be separated by segment selection). However, then rebooking will only occur
if the airline allows married segments to be rebooked.

You cannot perform Amadeus Best Pricer by passenger. If you need to passenger-select to enter
discounts, select all passengers.

You cannot use Amadeus Best Pricer for open or passive flight segments.

You cannot use Amadeus Best Pricer for PNRs with more than nine passengers or for non-homogeneous
PNRs.

You cannot apply Amadeus Best Pricer on a PNR with a passenger occupying more than one
seat (stretcher, extra seat, cabin baggage).

You cannot apply Amadeus Best Pricer on a PNR with an unaccompanied minor.

Amadeus Best Pricer rebooking entries are not allowed in temporary ticketing mode (TY).

Note: If chargeable ancillary services are also booked in the PNR, you will need to re-book these
segments manually as the conditions for these services may have changed on the new flight. For more
information, see: HE ANCILLARY.

Solution
Regardless of whether the rebooking is voluntary or involuntary, chargeable ancillary services are
handled in the same way.
When you rebook a flight segment, the associated chargeable services are cancelled. Depending on your
office profile settings and the airline, the service can be re-requested automatically for the new flight
segment by the system. In this case, the TSM is also cancelled and you must reprice the service. The
exchange process is manual.
If your Office Profile or airline does not support automatic requests, you need to manually request the
services for the new flight segments and then price them if the new services booked are also chargeable
services.
Note: In the case of a chargeable seat, for a successful rebook (same flight/date/city pair/cabin), the seat
is automatically kept in the PNR. However, you must reprice the seat as its new price could differ from the
original.
If the ancillary services associated to the new flight segment, are free of charge or cheaper than the
original ones, you must manually process a partial or a full refund.
Refunds are made by applying the standard refund process. For more information on refunding
documents, see: HE TRF.
You can use the Amadeus Best Pricer entries FXB and FXR to rebook an itinerary in a lower class. FXB
creates a TST, FXR does not.
Rebooking with TST creation
To rebook the lowest applicable fare for this itinerary, and store TSTs, enter: FXB
System Response:
FXB
ITINERARY REBOOKED
PASSENGER

PTC

NP FARE<EUR>

TAX

PER PSGR

01 ADLER/GRACE*

ADT

179.00

35.34

214.34

02 MCFARLAND/JACK*

ADT

179.00

35.34

214.34

03 TRUHMAN/WILL*

ADT

179.00

35.34

214.34

04 WALKER/KAREN*

ADT

179.00

35.34

214.34

TOTALS

716.00 141.36

857.36

1-4 TICKETS ARE NON-REFUNDABLE

>

PAGE 2/ 2

>
The system informs you that the itinerary is rebooked.
When the PNR contains several passengers, the system displays a list of passenger and fare details. In
the above example, all passengers have exactly the same fare, and therefore the same TST.
To view any of the fare details when there is only one TST, enter: TQT
To view the details for a TST when multiple TSTs exist, enter: TQT/T3
Rebooking without TST creation
To rebook the lowest applicable fare for the current itinerary, without storing TSTs, enter: FXR
When you retrieve the PNR, you can see that the itinerary has been rebooked.
For example:
--- RLR --RP/NCE1A0900/NCE1A0900
1.ADLER/GRACE MRS

BE/SU 18DEC0x/1003Z
2.MCFARLAND/JACK MR

YJTSE7

3.TRUHMAN/WILL MR

4.WALKER/KAREN MRS
5 BA 456 N 10MAY 5 LHRMAD HK4

0755 1120

NAME CHANGE RESTRICTIONS MAY APPLY IN M CABIN

SEE RTSVC
6 BA 455 N 17MAY 5 MADLHR HK4

0840 1000

NAME CHANGE RESTRICTIONS MAY APPLY IN M CABIN

SEE RTSVC
7 AP LON 44 20 73731075-B, SECRETARY MRS. BAXTER
8 AP MAD 34 91 8023970-B, MR.LOPEZ

9 TK OK18DEC/NCE1A0900
10 FE PAX NON ENDORSEABLE/S5-6/P1-4
>
The new booking class, with a lower fare, is N.
To view the fare details for passenger 1, enter: FQQ 1

Problem
You may receive this error message when rebooking a segment.
Example:
ASSOCIATED SSR REMOVED - ALL SSR REBOOKED
ASSOCIATED SSRS SEAT REMOVED ALL SSRS SEAT REBOOKED
RP/MUC1A0701/
RF AM
1.SMITH/CAROL
2 6X 031 M 12JUL 7 LHRSYD HK1

1115 1925+1 744 E 1

WELCOME ON BOARD DEMO FLIGHT FOR PMG FLIGHTS

SEE RTSVC

Solution
This informational message is displayed on the top of the PNR when a segment with associated SSR
seat element(s) is rebooked. It means that all removed SSR items have been successfully reaccommodated. No further action is necessary.

Duplicate flight segment - cancel and rebook for new total

Problem
You may receive this error message when trying to increase the number of passengers on an already
booked PNR (mainly on KL bookings).
Example: SN15JUNAMSCDG/AKL
2 KL1223 J4 C4 I4 Z4 X4 S4 B4 AMS CDG2F 0725 0845 E0.737
M4 H4 Q4 K4 L4 T4 E4 N4 V4

3 KL1229 J4 C4 I4 Z4 X4 S4 B4 AMS CDG2F 0805 0925 E0.737

M4 H4 Q4 K4 L4 T4 E4 N4 V4

Input: SS1C2
Output:
RP/NCE1A0990/
1 KL1223 C 15JUN 4 AMSCDG HK1 0725 0845 738 E 0 K
ARRIVES TERMINAL 2F

Input: 1/2
Output:
KL1223 C 15JUN 4 AMSCDG DUPLICATE FLIGHT SEGMENT
CANCEL AND REBOOK FOR NEW TOTAL

Solution
The entry to increase the number of passengers is considered as a duplicate segment in the
airline's system, which is not allowed.
Ignore the previous entry, and make a booking for the correct number of passengers.

ASSOCIATED SSRS REMOVED - NOT ALL SSRS SEAT REBOOKED

Problem
You may receive this error when trying to rebook a flight segment (SB).
Example:
The SSR seat item is not successfully re-accommodated. Warning message displayed.
RP/MUC1A0701/
RF AM
1.SMITH/CAROL

6X 031 Y 12JUL 7 LHRSYD HK1

WELCOME ON BOARD

1115 1925+1 744 E 1

DEMO FLIGHT FOR PMG FLIGHTS

SEE RTSVC
3 AP 8519
4 TK OK18NOV/MUC1A0701
5 SSR NSST 6X HK1 LHRSYD/22E,P1/S2
6 SSR BIKE 6X NN1/S2
SB14JUL2
ASSOCIATED SSRS REMOVED - NOT ALL SSRS REBOOKED
ASSOCIATED SSRS SEAT REMOVED - NOT ALL SSRS SEAT REBOOKED
RP/MUC1A0701/
RF AM
1.SMITH/CAROL
2

6X 031 Y 14JUL 2 LHRSYD HK1

WELCOME ON BOARD

1115 1925+1 744 E 1

DEMO FLIGHT FOR PMG FLIGHTS

SEE RTSVC
3 AP 8519
4 TK OK18NOV/MUC1A0701

Solution
1. Check which seats have not been rebooked and manually request them.

For information on seats, please refer to the Amadeus Help page HE SEAT

2. If the problem persists, contact your Amadeus Help Desk.

More details
Agents are given a warning message up-front when there is a re-book done on the flight segment (by the
SB entry), as soon as the automatic seat retained or re-requested is run. The agent does a flight
segment re-book (SB) in a existing booking for which the seats was also already booked. The SB is for
the same flight/date/airport pair and compartment but different booking class. The message tells the
agent it was all partially/fully un-successful giving the agent an indication to do follow up action.
This applies to all airlines using automatic seat rebook (Seat retention). It benefits all agents (ATO/CTO
and Travel agents.

**ATTN** SEG nn NOT REBOOKED RE-PRICE

Problem
You may receive this error message after using the Amadeus Best Pricer functions in a PNR, when a
rebooking was requested via FXB/FXU/FXZ/FXR entries and rejected by the airline.
Possible causes:

The PNR contains Married Segments, and wrong Edifact messages have been sent back to
Amadeus by some airlines (e.g. AA, US).

The flight segment becomes unavailable during the rebooking process.

Solution
1. Display a list of lower fares:
Input: FXA
Example:

RP/NCE1A0900/NCE1A0900
1.ARMSTRONG/PAUL MR

MW/SU

29MAY06/1258Z

2.BASWICK/JEFF MR

JDFK2J

3.BRINDLE/ELLIE MRS

4.MILLER/TOM MR

IB3162 C 10JUL 1 MADLHR HK4

4S 0845 1005

*1A/E*

IB3163 C 10JUL 1 LHRMAD HK4

*1A/E*

1055 1415

To display a list of the lowest fares enter: FXA

* FARE BASIS *

DISC

PSGR

* FARE<EUR>

* MSG

*T

01 CRTEUIB

* P1-4

1168.19

*Y

02 DEUCES

* P1-4

1047.19

*Y

*1-2*FARE VALID FOR E TICKET ONLY

For information on FXA refer to the Amadeus Help page HEFXA

2. Display the ticket image (without creating a TST)

Input: FQQ

For information on FQQ refer to the Amadeus Help page HEFQQ

3. Display the availability for the itinerary and check available classes.
Input: AN

For information on availability display, refer to the Amadeus Help page HEAN

4. Sell from the availability results if the classes are available.

5. If the problem persists, contact your Amadeus Help Desk.

More details
Amadeus Best Pricer enables you to price a PNR with the lowest fare for an itinerary that has already been booked.
The system proposes only the fares applicable to the itinerary and the type of passenger in the PNR.

NO REBOOKING REQUIRED FOR LOWEST FARE

Problem
You may receive this response after an Amadeus Best Pricer request (FXA or FXB).
Possible cause:

The system is unable to find any other booking class available which offers a cheaper fare.

Solution

1. Check that you used the correct format.

For information, refer to the Amadeus Help pages HE FXA or HE FXB.

2. If the format is correct, this means there is no other cheaper fare offered.
3. If you disagree, contact your Amadeus Help Desk and provide them with the fare amount and the fare
basis.

NON HARMONISED SSR - REBOOK ON OPERATING

CARRIERS FLIGHT NUMBER
Problem
You may receive this error message when SSR is requested on the marketing carrier of the codeshare
flight.
Example:

SSR is requested on 6X segment, which is marketing, and 7Z is the operating airline.

--- RLR --RP/MUC1A0701/MUC1A0701

BM/PR 15NOV07/1444Z

4CUEFQ

1.VICH/A
2 6X7572 Y 20DEC 4 FRAJNB HK1

1 2235 0955+1 *1A/E*

3 AP 000
4 TK OK15NOV/MUC1A0701
5 SSR BIKE 6X NN1
> ER
5 SSR BIKE 6X N01 NON HARMONISED SSR- REBOOK ONOPERATING CARRIERS FLIGHT NUMBER

Solution
Please contact the airline for more details.

How to change the booking class and date of a segment

Solution
You can rebook existing segments in a PNR to change a:

Class of service in 1 or more segments

Date in 1 or more segments

A flight number in 1 or more segments

Combination of both class and date

You cannot make changes to:

Open segments

Information segments

Non-participating airline segments

Memo segments

Group PNRs

The rebook entry cancels and resells the segments in one transaction. If the class of service and/or date is not
available, the System displays a warning message and a new Availability display from which you can sell space.
When you are changing segments that were booked with action codes UM (unaccompanied minor) or ST (stretcher),
the original SSR is canceled and a new SSR is created with the new information. If the segment was booked with the
FF (Frequent Flyer) action code, the System generates a message to the airline with the NN action code.
The System deletes all elements that were segment associated to the segment being changed. If the segment was
booked through Direct Access, the System rebooks it in Direct Access.
You use the SB transaction code followed by the new information and the segment number you want to change. The
following table describes the entries:

Entry

Explanation

SBY

Change the booking class to Y on all

segments

SBC2

Change the booking class to C on a specific

segment

SBC2,5

Change the booking class to C on individual

segments

SBY3-6

Change the booking class to Y on a range of

segments

SBY2/C4/M5

Change the booking class on various

segments

SB19JUN

Change the date on all segments

SB18AUG4

Change the date on a specific segment

SB14MAY2,4

Change the date on individual segments

SB18APR3-5

Change the date on a range of segments

SB3AUG2/4AUG3

Change the dates on various segments

SBY10JUN

Change the booking class to Y and date on

all segments

SBF19DEC4

Change the booking class to F and date for a

specific segment

SBUA194*3

Change the flight number for a specific

segment

SBBA101*Y 21APR4

Change the flight, class, and date for

segment 4

SBUA193*3/UA194*4

Change the flights for segment 3 and 4

SBBA100*6/C4

Change the flight for segment 6 and class

for segment 4

SBAA102*6/C4/30OCT5 Change the flight for segment 6, class for

segment 4, and date for segment 5
SB4*5

Change the flight from availability

SB4*C5

Change the flight and class from availability

How to display the lowest possible fare for an itinerary

Solution
To display the lowest possible for the current itinerary, enter: FXL
System Response:
FXL
LOWEST PRICE IS AVAILABLE
PASSENGER

PTC

NP

FARE<EUR>

TAX

PER PSGR

01 ADLER/GRACE*

ADT

179.00

35.34

214.34

02 MCFARLAND/JACK*

ADT

179.00

35.34

214.34

03 TRUHMAN/WILL*

ADT

179.00

35.34

214.34

04 WALKER/KAREN*

ADT

179.00

35.34

214.34

TOTALS

716.00

141.36

857.36

1-4 TICKETS ARE NON-REFUNDABLE

>
>

PAGE 2/ 2

To view the fare details for passenger 3 for example, enter FQQ3.
If there are seats available at the lowest possible fare, the FXL display includes the message:
LOWEST PRICE IS AVAILABLE
There is no follow-up entry to FXL. To book/rebook the itinerary with the lowest fare, use the FXB or FXR
entry.
If the lowest possible fare is not available, the FXL display includes the message:
LOWEST SOLD OUT // TRY WAITLIST
Use the FXA/LA entry to display the lowest available fare, then book/rebook with the follow-up entry FXU or FXZ.

DL ETKT: FLIGHT SEGMENT NOT FOUND IN CARRIERS PNR

Problem
You may receive this error message when trying to issue a ticket for DL. There are two possible scenarios:

You are trying to rebook the DL flights and cancel the old ones in one transaction.

There is a dupe booking for the PNR.

Solution
1. Cancel the PNR and make a new reservation.
- or -

2. Call DL and ask them to synchronise the PNR, but they may refuse.
3. To avoid this error message in the future, whenever you need to change DL flights in a PNR:
3.1. Cancel to old segments.
3.2. End of transaction.

3.3. Book the new flights.

3.4. End of transaction.

Amadeus Selling Platform Connect: How to retrieve a booking file

Solution
A booking file contains a passengers' reservation details and any other information relating to their trip,
such as their PNR and contact details for example. Booking files also include information used to assist
airline personnel with passenger handling.
In addition to storing and displaying information, a booking file also allows the travel agent to add, modify
or delete specific details of the passenger's travel information. An item of information in a booking file is
called an element. A Booking File can contain up to 999 mandatory or optional elements.
The information in the booking file consists mainly of the PNR details, and remains active in the
distribution system for four days after the date of the last active or inactive segment in the itinerary. Once
a booking file has been purged, it is available for retrieval for a period of three years.

1. Enter a name or reference number in the search box and click on Retrieve.

One or more booking files appear in a list on the main page.

2. Select a booking file from the list and click on Open PNR.
Note: A maximum of four booking files can be open at once.

Related solutions:

Information
A Booking File contains a passenger's reservation details and any other information relating to their trip.

In addition to storing and displaying information, a Booking File also allows you to add, modify and delete
specific details about the passenger's travel information. An item of information in a Booking File is called
an element. A Booking File can contain up to 999 mandatory or optional elements.
A Booking File remains active in the distribution system for four days after the date of the last active or
inactive segment in the itinerary. After a Booking File has been purged, it is available for retrieval for a
period of three years.
Booking File Information

Display

TSM History

Cryptic Display

Description
A Transitional Stored Miscellaneous document (TSM) is created automatically when a
TASF element is entered.
Shows a cryptic display of the current Booking File.
The TST history contains information on all the modifications that have been made to a
TST. Each time a TST is created or data in the TST is updated or deleted, this information

TST History

is added to the TST history. The TST history also allows you to see information on the
current TST status such as pricing information, issuing status and segment or passenger
association.

Booking File History

Request Received From

(RF)

The Booking File History window displays every modification made to the Booking File
since it was created in a chronological list.

You can directly edit the RF field of the Booking File.

Set Ticketing

The ticket time limit is added to a Booking File by clicking on Set Ticketing Arrangement

Arrangement or Ticket

and selecting a date. The date can be updated by clicking on the TK link and selecting a

Time Limit (TK TL)

new date.

Group Booking Details

This section contains the group name, group size and any group contact details.

Passenger Details

Itinerary Details

This includes the names of the passengers booked for a trip. For each passenger,
additional information is displayed such as their contact information.
The Itinerary Details section includes information such as:

Display

Description

Product

Itinerary

Class/Options

Status

Passenger

Duration

Aircraft

This allows you to add specific details to a Booking File in relation to the following:

Meal

Special Services

Seat Map

Requests (SSRs)

Seat Preference

FFP Number

API

Form of Identification

A remark element in a Booking File contains additional comments or information

Messages, Remarks,

concerning passengers and their bookings.

Other Service
Information (OSI),

Other Service Information (OSI) elements contain special information regarding a

Special Keyword (SK)

passenger or passengers in the Booking File that is sent to the airline and that appears in
the itinerary.
You can add and edit a form of payment directly from the Booking File and share this
information with all currently available booking tools in GUI mode (Air, Car, Hotel, Rail)

Form of Payment

so that the payment field in their booking flows is prefilled.

You can add up to three forms of payment to a Booking File.
Actions that are possible from the Stored Fares (TST & TSM) section include:

Stored Fares (TST &

Create, modify and delete TSTs

TSM)

Create, modify and delete TSMs

Issue e-tickets

Display

Description

Issue EMDs

Actions that are possible from the Tickets & EMDs section include:

Tickets & EMDs

Set ticketing arrangement

Display fare/TST

Void e-tickets and EMDs

Issue a car e-voucher

This section provides links to perform actions such as:

What do you want to do

Retrieve a profile

next?

Add an Air, Car or Hotel booking

Add a remark, SSR or OSI

Create a TST or TSM

Up to 4 Booking Files can be open at a time and each of them is displayed as a separate task on the bar
at the bottom.
Illustration of multiple booking files

The interface of a Booking File is made up of three parts:

The Title Bar: to easily identify a booking file by displaying some essential information

The Booking File Overview: occupies the majority of the screen and contains all the information
related to a passengers trip, organised in sections and with the necessary tools to manage it.

The Side Panel: positioned on the right, it contains icons to access the different booking tools, to
save or ignore changes and to obtain a summary of the trip data if the user is not in the Booking
File Overview.

Illustration of the booking file

The Booking File Overview contains all the information related to a passengers trip organised into
sections.
Sections are thematic blocks of content displayed sequentially in the page:

Header

Passenger Details

Itinerary Details

Special Service Request

Message, Remark, OSI and SK

Miscellaneous Charge Order

Option Queues

Form of payment

TST summary

E-ticket and endorsement information

Each of them is displayed expanded by default (except the TST summary), but can be collapsed (and
expanded again) just by clicking on the plus/minus sign near the title.
Below the section title, a set of contextual action links to edit the booking information is available.

Amadeus Selling Platform Connect: How to view fare conditions

Solution
1. After a fare search result is returned, click on the Fare Conditions link to display the information
specific to the itinerary.

2. To view detailed fare conditions for a specific website, click on the link in the Rules section of the Fare
Conditions pop-up window.

Related solutions:
Amadeus Selling Platform Connect: What are the different fare types?

Information
Low Fare Search is a low-fare search product that searches for the lowest available fare as per criteria
requested in two types of content, Amadeus Fares and Fares on the Web.
Different Fare Types
Low Fare Search divides your search results into tabs where fares are grouped by fare type. The
Amadeus tab displays fares listed only in the Amadeus Global Distribution System (GDS). The Websites
and Other tab displays fares listed only on the Web from the websites available. The All Results tab is a
merge of the results of the other two tabs. It is important to understand these fare types in order to make
a proper selection.
Illustration

Amadeus Fare Type

This airline content exists exclusively in the Amadeus GDS, and includes public fares and private
(negotiated or corporate) fares. Low-Cost Carriers (ticketless), SR EPAY Ticketing, Pioneer and TLAs
(with limitations) are also included.

Website Fare Type

This airline content contains information from websites that are not available from the Amadeus GDS.
These websites include Internet content exclusive to LCC and to business websites with an exclusive
contract with a travel agency.

Amadeus Selling Platform Connect: How to create a booking file

Solution
A booking file contains a passenger's reservation details and any other information relating to their trip,
such as their PNR and contact details for example. Booking files also include information used to assist
airline personnel with passenger handling.
In addition to storing and displaying information, a booking file also allows the travel agent to add, modify
or delete specific details of the passenger's travel information. An item of information in a booking file is
called an element. A booking file can contain up to 999 mandatory or optional elements.
A booking file remains active in the distribution system for four days after the date of the last active or
inactive segment in the itinerary. After a booking file has been purged, it is available for retrieval for a
period of three years.

1. Click on New Booking File.

Alternatively, click on File > New Booking File and select the Booking File type.

2. Enter the required details and click on Save and Confirm.

BEST PRICER: SPLIT PNR OR REPRICE ALL PASSENGERS

Problem
You may receive this error message when trying to reprice some flight segments with Amadeus Best
Pricer.
Possible cause:

You have not selected all the passengers in the PNR.

Solution
You can either:

Split the PNR, or

Reprice all passengers in the PNR at once.

Amadeus Selling Platform Connect: How to save and confirm

a booking file
Solution
A booking file contains a passengers' reservation details and any other information relating to their trip,
such as their PNR and contact details for example. Booking files also include information used to assist
airline personnel with passenger handling.
In addition to storing and displaying information, a booking file also allows the travel agent to add, modify
or delete specific details of the passenger's travel information. An item of information in a booking file is
called an element. A Booking File can contain up to 999 mandatory or optional elements.
The information in the booking file consists mainly of the PNR details, and remains active in the
distribution system for four days after the date of the last active or inactive segment in the itinerary. Once
a booking file has been purged, it is available for retrieval for a period of three years.

1. After a booking file has been updated, enter the name in the Request Received From (RF) text box.

2. Click on Save and Confirm in the side panel.

Note: If you want to ignore changes and revert to the previously saved version of the booking file, click on
Ignore in the side panel.

INF DISCOUNT/SELECTION NOT VALID FOR THIS TRANSACTION

Problem
You may receive this error message after an informative Best Pricer transaction.
Possible cause:

You have added the /INF option to your entry.

Solution
Remove the /INF option.

Amadeus Selling Platform Connect: How to add a passenger

Solution
1. In the Passenger and Contact Details section of the Booking File, click on Add/Update.
2. Enter the passenger information.
3. To add additional passengers, click on Add Passenger and enter the passenger information.
4. Click on Save.

Amadeus Selling Platform Connect: How to close and save a

booking file
Solution
A booking file contains a passengers' reservation details and any other information relating to their trip,
such as their PNR and contact details for example. Booking files also include information used to assist
airline personnel with passenger handling.
In addition to storing and displaying information, a booking file also allows the travel agent to add, modify
or delete specific details of the passenger's travel information. An item of information in a booking file is
called an element. A Booking File can contain up to 999 mandatory or optional elements.
The information in the booking file consists mainly of the PNR details, and remains active in the
distribution system for four days after the date of the last active or inactive segment in the itinerary. Once
a booking file has been purged, it is available for retrieval for a period of three years.

1. Enter the name in the Request Received From (RF) text box.

2. Click on Close

3. In the Close Booking File pop-up window, click on Save.

Amadeus Selling Platform Connect: Low Fare Search Module

Information
Amadeus Low Fare Search is a low-fare search product that searches for the lowest available fare as per
criteria requested in two types of content, Amadeus fares and website fares.

You can search for both Amadeus Global Distribution System (GDS) fares and non-GDS website fares. It
is important to understand each fare type before you perform a search.

Amadeus fare types are specific to the Amadeus GDS and include public fares, private
(negotiated or corporate) fares. Fares for low-cost ticketless carriers are also included.

Website fare types contain information from websites that are not available from the Amadeus
GDS. These websites include Internet content exclusive to low-cost carriers and business
websites that have an exclusive contract with a travel agency.

Refer to the Related Solution section for more information on how to search, modify, filter, and make a
booking from the Low Fare Search.

Amadeus Selling Platform Connect: Introduction to Mini

Rules
Information

Mini rules are short and easy-to-read structured summary of the most important restrictions attached to a
fare rules attached to a fare, and are displayed in the fare conditions window.
Mini rules provide you with simplified purchase conditions, pointing out the most important information
about changes, cancellation, refund, advance purchase, minimum and maximum stay restrictions of the
chosen fare.
Mini rules is a chargeable product that must be activated in the office profile (MNR) field.

This is how GDS Fare Conditions look without mini rules

This is how GDS Fare Conditions look with mini rules

The fare condition mini rules are explained in the following table.

Table

Fare Condition Mini Rules

Rule

Value

Description
This value is computed based on conditions returned for the following conditions:

Rebooking

Not Allowed

Before departure

Before departure NO SHOW

After departure

After departure NO SHOW

Min/Max

This value is displayed if the fees are the same, and if a rebooking is permitted under

Currency

the conditions above.

Voluntary
Changes/
Penalties

Cancellation

NRF - Non
refundable

In all other cases the rebooking value is displayed either as Voluntary Changes (if
available in the fare conditions category) or as Penalties.
Note: This value is displayed as a hyperlink which opens the corresponding category
of the fare conditions.

This value depends on the Refund category conditions, as with Rebooking above.

Min/Max

This value is displayed if the fees are the same, and if a rebooking is permitted under

Currency

the conditions above.

In all other cases the rebooking value is displayed either as Voluntary Changes (if

Refund/

available in the fare conditions category) or as Penalties.

Penalties

Note: This value is displayed as a hyperlink which opens the corresponding category
of the fare conditions.

AP

The AP (advance purchase) value is displayed as a variant of the ERD (earliest

reservation date) or LRD (latest reservation date) or a combination of both. For

example, Not after 28OCT12.

This value indicates the first date at which the return travel may commence. It can be
associated to a departure location, for example MIS 14JAN2012.
Minimum
If the location is not associated, only the date is displayed. Hour and minute are
displayed only if available.
This value indicates the dates by which travel must be completed, and is displayed as
variants of the MSP (the date by which travel must be completed) and the MSC (the
Maximum

date before which travel must commence.

A location can be associated with a maximum stay. If the location is not associated,
only the date is displayed. Hour and minute are displayed only if available.
How this value is displayed depends on the LTR (Latest ticketing date after
reservation) value.

Issue

If no LTR value is applied, No Restriction is displayed.

Hour and minute are displayed only if returned by the booking engine.

As well as the mini rules, some dynamic behaviour has be added to the pop up and is explained in the
table below:

Feature

Back to
top

User
action

Response

Click

The scrollable section goes back to the beginning.

Click on

Allows saving of the current fare details and the current fare rule detail of the component in a

image

text file. See Save functionality section below, for more details.

Save functionality

Depending on the browser used and on the default text editor, an intermediate pop-up may be proposed,
asking to Open or to Save the information (the screen allowing to open or to save the file can be
different from one browser to another):
Low Fare Search - Intermediate pop-up

The opened or saved file contains the Fare Details information currently displayed.

How to create an MCO element

Solution
To create an MCO element, enter:

IMCM/AAMIA15DEC/80.00/*PET CARRY-ON SPACE

Component

Identifies

IMC

Transaction code

MCO identifier

Slash

AA

Validating airline code

MIA

City code where MCO is to be presented

(optional)

15DEC

Day and month when where MCO is to be

presented

Slash

80.00

Total value of MCO

Slash

Asterisk

PET CARRY-ON
SPACE

Reason for issuance freeflow text

Response:

RP/MIA1A098T/
1.SMITH/GEORGE
2 MCO AA MIA 15DEC/USD 80.00/*PET CARRY-ON SPACE

The validating airline is designated by the vendor providing the service. For example:

Tour deposit - The tour vendors advises which airline to use.

Pet space - Validate on the airline that is providing the service.

Hotel deposit - The hotel vendor advises which airline to use.

An MCO element:

Can be entered in a PNR by itself or combined with other types of segments (Air, Car, Hotel, and
Miscellaneous)

Is positioned in date order below the itinerary in the PNR:

1.SMITH/GEORGE

2 AA 908 Y 15DEC 1 MIADFW HK1

730A 946A
*1A/E*
3 CCR AL HK1 DFW 15DEC 05JAN FPAR/BS-00704115/ARRAA0908-Y
15DEC MIA-0946AM/RC-SW-L9/RG-USD 199.99- .00 UNL WY
44.99UNL XD/RT-1015AM/CF-US12345789
4 AA1614 Y 05JAN 1 DFWMIA HK1
A 1115A 256P
*1A/E*
5 MCO AA MIA 15DEC/USD 80.00/*PET CARRY-ON SPACE

Must be passenger associated if the PNR contains multiple names (multiple MCOs can be associated to the
same name). For example:
IMCM/AAMIA15DEC/80.00/*PET CARRY-ON SPACE/P2

Does not generate a message to airlines, hotels, or car companies

Vendor specific information for back-office accounting purposes, can be included in the MCO segment. For example:
IMCM/AAMIA15DEC/80.00/*PET CARRY-ON SPACE/**-BACK-OFFICE ACCOUNTING FREEFLOW TEXT

Component

Identifies

ACCOUNTING FREEFLOW TEXT Information would be specific to back office accounting system
The information is printed on invoices and included in back-office documents.

More details
Reason for issuance codes table
Issuance Code

Description

PTA or TOD

Air Transportation

ABC

Test RFIC

Surface Transportation

Bag Shipped as Cargo

Land Arrangements for Inclusive Tour

Car Hire

Sleeper Berth

Issuance Code

Description

Upgrading

Under Collections

Taxes

Deposits Down Payments

Refundable Balances

Hotel Accommodations

Sundry Charges

Cancellation Fee

Other

Rebooking Fee Domestic

Rebooking Fee International

Lost Ticket Fee

Unaccompanied Minor Fee Domestic

Unaccompanied Minor Fee International

Excess Baggage

To override the standard text stored in the system to describe a type of service, enter, for example:
IMCMC/LHFRA27FEB/EUR200/*DEPOSIT/P1

What is the difference between an associated and a standalone EMD?

Information
There are two types of EMDs, the standalone EMD (EMD-S) and the associated EMD (EMD-A) that can
be associated to e-ticket coupons. The two types differ in their behaviour and usage. Here are the main
characteristics:
Characteristics of the Different EMD Types

Standalone EMD (EMD-S)

Associated EMD (EMD-A)

- A standalone EMD is issued for a residual

- An associated EMD is issued for the collection of

value or the collection of miscellaneous charges

miscellaneous charges and excess baggage charges that

that are not lifted with an e-ticket coupon. For

are lifted (considered used) at the same time as the e-

example, lounge access, T-shirts, vouchers, taxi

ticket coupon. For example, sports equipment, pets in

transportation, car hire, hotel accommodation,

cabin, wheelchairs, special seats and meals,

train tickets, rebooking or cancellation fees, and

unaccompanied minors, excess baggage, and so on.

so on.

- The associated EMD can consist of a single or multiple

- The standalone EMD can consist of a single or value coupons that are directly linked to individual
multiple value coupons.

flight coupons.

- It can contain a reference to an e-ticket.

- Each EMD coupon that is associated to an e-ticket is

- It can be consumed at issuance or used at

referenced in the e-ticket record.

different stages.

T- he carrier and the routing of the EMD-A and the e-

- Once issued, it has no further interaction with

ticket coupons must match.

the airline systems (reservation systems and

- An EMD-A can be automatically or manually

DCSs).

associated or disassociated.
- Only airline agents can manually associate and
disassociate EMD-As.
- The EMD-A's final usage depends on the e-ticket
coupon it is associated to, providing it does not become
disassociated.
- The status of the associated EMD value coupons and
the e-ticket coupons must remain synchronized.

INVALID REASON FOR ISSUANCE/CHARGE CODE

Problem
This error is received after a TTM entry (issuance error).

Solution
The possibility to check for the correct code exists in the graphic mode (as well as in panel, for those
agents with a 3270 session), as the MCO issuing codes depend on the market.
Panel mode:

Type a "?" in the TYPE OF SERVICE field and press enter:

>
S ....
TSM 0001
TYPE M
ZRH1A0980
ES/12MAY
INT .
CARR BA.
1.TEST/MR
PRESENT TO: BRITISH
AIRWAYS.............................................
AT:
SYDNEY......................................................
TYPE OF SERVICE:
?.. ..........................................................
............................
ADD
INF/RKS: ..................................

You will get a list with all codes:

>
S

....
REASON FOR ISSUANCE TABLE

.
.
.
.
TOUR
.
.
.
.
.
.
.
.
.

CODE
A
B
C
D
E
F
G
H
I
J
K
L
M

TEXT
CH AIR TRANSPORTATION
CH SURFACE TRANSPORTATION
CH BAG SHIPPED AS CARGO
CH LAND ARRANGEMENTS FOR INCLUSIVE
CH
CH
CH
CH
CH
CH
CH
CH
CH

CAR HIRE
SLEEPER BERTH
UPGRADING
UNDER COLLECTIONS
TAXES
DEPOSITS DOWN PAYMENTS
REFUNDABLE BALANCES
HOTEL ACCOMODATIONS
SUNDRY CHARGES

.
.
.
.

N
O
P
Q

CH CANCELLATION FEE
CH OTHER
CH REBOOKING FEE DOMESTIC
CH REBOOKING FEE INTERNATIONAL

Cryptic mode:

1. Use TMI/I?

to list all codes

2. Use TMI/Ix

to add the code needed, for example TML/IL to add code L.

How to price a PNR

Solution
1.

To price the itinerary for the current PNR, and create a TST, enter: FXP
System Response:
FXP
* FARE BASIS * DISC
01 KEEUS

* PSGR

* FARE<EUR> * MSG *T

* P1

2913.05 *

*Y

02 KHWPXUS+K* *

* P1

1603.05 *

*Y

03 KHWAPUS+K* *

* P1

1491.05 *

*Y

>

PAGE 1/ 1

>
When several fares apply, the system displays a list of fares for you to choose from.
2.

To select the fare on line 3, enter: FXT 03

System Response:
FXT3
01 STAR/TREK*
-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS

NVB NVA

BG

LAX
PAR AF 0065 K K 01SEP 1535 KHWAPUS

01SEP01SEP PC

LAX AF 0068 K K 16SEP 1320 KHXAPUS

16SEP16SEP PC

USD 1267.00

01SEP02LAX AF PAR648.50AF LAX618.50NUC

EUR 1423.00

1267.00END ROE1.000000

EUR

8.99QX

XT EUR 3.58FR EUR 5.61YC EUR 14.82US EUR

EUR

6.66FR

14.82US EUR 3.48XA EUR 6.73XY EUR 3.36XF

EUR

52.40XT

LAX3.00

EUR 1491.05
RATE USED 1USD=1.12246EUR

TICKETS ARE NON REFUNDABLE AFTER DEPARTURE

ENDOS NON-END/NON-TRANS/AF ONLY
PAYMT NONREF/SAPEX
>

PAGE 2/ 2

>
3.

If you are pricing several passengers at the same time, with the same fare, you have to
passenger-select with the FXT entry. For example, if you have five passengers in a PNR, and you
are choosing the fare on line 3, enter: FXT03/P1-5

More details
You can add options to further define your pricing requirements. The options apply equally to FXP and
FXX.
Examples of Pricing Options
Entry

Explanation

FXX/A-JRT

Prices the whole itinerary with one fare basis code. The pricing
overrides the exceptions table.

FXP/INF

Prices all infant passengers

FXP/PAX

Prices all non-infant passengers

FXP/B2

Indicates a fare break point at the destination of

segment 2

FXP/B3/B5

Indicates fare break points at the destination of

segments 3 and 5

FXP/BT-3

Indicates a fare turnaround point at the destination of

segment 3

FXP/P3

Prices the itinerary for passenger 3

FXP/P2,4,6

Prices an itinerary for a selection of passengers

FXP/P4-9

Prices an itinerary for a range of passengers

FXP/RIN

Prices a fare with an infant discount

FXP/RIN/P2

Prices the infant, who is traveling with passenger 2

FXP/RCH/P4

Prices with a child discount for passenger 4

FXP/RCD

Prices all passengers in the PNR using the passenger

type code for senior citizens

FXP/RMIL,*PTC

Prices only the PTC for military.

FXP/P2/PAX/RYTH//INF

Prices the adult passenger 2 with a youth discount,

and include the accompanying infant

FXP/R,*NPE

Prices using expanded parameters (no penalties)

FXP/R,*NPE,*RF,*NPA

Prices using multiple expanded parameters

FXP/S2PO

Prices using the tariff for global routing PO

FXP/S2LHCFRALHR

Prices an open segment in C class on LH from FRA to LHR,

FXP/S2,LHCFRALHR

after segment 2.
Prices only segment 2, and an open segment in C class for FRA
LHR
Note: You can request a maximum of four open segments per
transaction.

FXP/OPEN

Prices an open return as a mirror image of the

outbound segment

FXP/S3

Prices only segment 3 of the itinerary

FXP/S3,5,7

Prices a selection of segments

FXP/S3-9

Prices a range of segments

FXP/S4X

Prices and indicate segment 4 as a transfer point

FXP/S4X/S6X

Prices and indicate segments 4 and 6 as transfer

points

FXP/R,FRA

Prices and indicate the point of sale and ticketing as

FRA

FXP/R,FRA.PAR

Prices and indicates that the point of sale is FRA,

and point of ticketing is PAR

FXP/R,IATA

Overrides the rules source, use IATA

Note: Only applicable to AF fares.

FXP/R,ET

Prices and exempts all taxes

FXP/R,11JUL0x

Prices at a past validation date

FXP/R,WT

Prices and withholds taxes

FXX /R, U*000001-000002*FRATELECOM

Prices the itinerary for the corporations 000001 and

000002 and also for the corporation named
FRATELECOM.
Enter HE FARES OPTIONS for more information.

Examples of Combining Pricing Options

Entry

Explanation

FXP/P1-2/S2-4/S8X/S9

Prices passengers 1 and 2, segments 2 through 4, and segments 8 and 9.

Indicates a transfer for segment 8.

FXP/P1,2/S5X/R,LON.FRA Prices all segments for passengers 1 and 2, indicates segment 5 as a transfer.
The point of sale is London and point of ticketing is Frankfurt

FXP/R,U

Prices Amadeus Unifares

FXP/R,U123456

Prices Amadeus Unifares for a corporate code

For information about how to use the pricing options, see HE FAR, GP OPT.

What transactions are not allowed on an RTFT-retrieved PNR?

Information
Transactions not allowed on a PNR retrieved in RTFT mode

RP

Responsible office change

NU or n/ where n is the
Name change of passengers already present in the PNR

name display number

Name deletion
- For group or individual PNRs

XE, XE0

- For unassigned name in a group: XE0

Group name addition or modification

NG, 0/

Passenger add: increase number in party (note that adding a

passenger name in a group is authorised)
Segment rebook (booking class change, date, flight number): SB
Modify/Cancel segments already present in the PNR
Add/Modify/Cancel new segments

(except PCA passive if authorised).

XE, XD

Applies to:
- All Air segments
- All other itinerary segments (Car, Hotel, Rail, Ferry, Cruise )
except Insurance
- All auxiliary segments (air taxi (AU), car (CU), hotel (HU), tour
(TU), memo (RU), surface (SU), ) except SVC (IU)
Cancel itinerary

XI

DL on segments (except for PCA passive and informational segments). Note that
DL on ARNK segments is not authorised.
Cancel itinerary for all PNRs in the AXR

ERX, ETX

Change Status/Update time (except for PCA passive segments)

Best Pricer entries:
- Rebook and create TST
- Rebook and do not create TST
- Select Fare, Rebook after FXA entry and create a TST

FXB, FXR, FXA, FXU,

FXZ

- Select Fare, Rebook after FXA entry and do not create a TST
Replication entries

RR*

Add/Modify/Cancel Contact elements (AP elements)

Add/Modify/Cancel Address elements (AB, AM elements)
Add/Modify/Cancel SSR elements (including seats) except the following:
- For any PNR: SSR DOCO, SSR DOCS, SSR FOID in any PNR
- For an OA Group PNR: SSR GRPF, SSR GRPS
Add/Modify/Cancel the following elements:
- ES
- SK
- OS, OP and TK
- PL (priority line)
Modify the queuing office using RF element

RF/OFFICE, RF/Q

SEG BEYOND SYSTEM RANGE-TICKETING INHIBITED

Problem
You may receive this error message:

1. After a TTP entry for a segment that is beyond the system date range.
Example:
--- TST RLR MSC --RP/BUDC32621/BUDC32621 FI/SU 17JUL02/1013Z ZW5TG
BUDC32621/1110FI/10JUL02
1.LORINCZY/ANDRAS MR
2 LH3517 H 25JUL 4 BUDMUC HK1 0820 2B 0850 1005 *1A/E*
3 LH3800 H 25JUL 4 MUCFLR HK1 1000 1040 1210 *1A/
OPERATED BY AUGSBURG AIRWAYS
4 LH5687 H 24JUL03 FLRMUC GK1 0905 1025 FUTUR
5 LH3450 H 24JUL03 MUCBUD GK1 1105 1220 FUTUR
6 AP BUD 00361 343-2036 - OTP TRAVEL - A
7 APE KUNZSU@PENTATON.HU
8 TK OK10JUL/BUDC32621
9 RC BUDC32621-W/PENTATON AGON BT
10 FE PAX *M*VALID ONLY ON LH GGAIRINFO.500/S2-5
11 FM PAX *PR*7/S2-5
12 FP PAX INV/S2-5

Input:
TTP/TKT
SEG BEYOND SYSTEM RANGE-TICKETING INHIBITED

2. When trying to issue an invoice on a PNR that contains air segments and hotel auxiliary segments.
Example:
RP/MIA1A0980/MIA1A0980 M1/SU 13JUL02/1459Z YEGE8C
1.INVOICE/TEST
2 OW 300 Y 04AUG 7 MIAPUJ GK1 700A 900A CWTT

3 HTL 1A HK1 PUJ 04AUG-11AUG/BAVARO GARDEN RESORT UNLIMITED

DRINKS ADMISSION TO SHOW TROPICALISIMO AND BAVARO BEACH
DISCOTHEQUE TAXES AND MORE
4 HTL 1A HK1 PUJ 04AUG-11AUG/BAVARO GARDEN RESORT ONE SGL
ROOM FOR 7/NTS ACOMMODATIONS R/T TRANSPORTATION AIRPORT
HOTEL AIRPORT RESTAURANT BARS AND LONGES
5 OW 301 Y 11AUG 7 PUJMIA GK1 200P 400P CDW

Input:
INVD/NOFARE
SEG BEYOND SYSTEM RANGE-TICKETING INHIBITED

3. When trying to issue or to display an itinerary.

Input:
>IED
SEG BEYOND SYSTEM RANGE-TICKETING INHIBITED

Solution
1. TTP error: You can't issue a ticket beyond the system date range even though the office ID field GST
(Ghost Segment Ticketing) is set to Yes.
Example:
2 LH3517 H 25JUL 4 BUDMUC HK1 0820 2B 0850 1005 *1A/E*
3 LH3800 H 25JUL 4 MUCFLR HK1 1000 1040 1210 *1A/
OPERATED BY AUGSBURG AIRWAYS
4 LH5687 H 24JUL03 FLRMUC GK1 0905 1025 FUTUR
5 LH3450 H 24JUL03 MUCBUD GK1 1105 1220 FUTUR
a.

Delete the segment beyond the system date range (4 and 5 in this example).

b.

Rebook the segment.

2. Invoice error: The airline segment code is not a real airline code. Use the AU option and add the
airline code in the free-flow text area. See HE AU for information.

AU 1A HK1 PUJMIA 22OCT/FLT ON ONE WORLD AT 1400 1600

RP/NCE1A0990/NCE1A0990 JC/SU 10OCT02/2210Z ZDSHEQ
NCE1A0990/7592JC/10OCT02
1.TEST/A
2 ATX 1A HK1 PUJMIA 22OCT-FLT ON ONE WORLD AT 1400 1600
INVD/S2
AMADEUS SERVICE MANAGEMENT CENTRE DATE 10OCTOBER02
485, ROUTE DU PIN MONTARD BOOKING REF ZDSHEQ
BP 69 AGENT JC/JC
06902 SOPHIA ANTIPOLIS CEDEX
TELEPHONE: 33(0)4 92946200 TEST/A
FAX : 33(0)4 97230296
EML:SMC@AMADEUS.NET
AIR TAXI 22OCT PUNTA CANA MIAMI
TUE MIAMI INTL
FLT ON ONE WORLD AT 1400 1600
INVOICE TOTAL
HAVE A GREAT TRIP.

3. Itinerary error: :Print and Display

The error is coming from the system date range
Example:
1.WILLSCOOKE/MARIAN MRS
2 CX 178 D 24APR 3*MELHKG HK1 2345 0715 25APR E CX/YCAGL4
3 CX 257 D 25APR 4*HKGLHR HK1 1005 1600 25APR E CX/YCAGL4
4 BA 173 D 02MAY 4 LHRJFK HK1 1125 1355 02MAY E BA/NOSYNC
5 XL 539 D 07MAY 2 JFKGYE HK1 2255 0535 08MAY E LA/KBFJP
6 LA1441 Y 16MAY 4 GYEEZE HK1 0830 1615 16MAY E LA/KBFJP
7 LA4026 D 21MAY13 AEPIGR GK1 0945 1130 21MAY E FUTUR
8 JJ3189 Y 22MAY 3 IGUGIG HK1 1515 1713 22MAY E JJ/YCAGL4

9 LA 773 D 26MAY13 GIGSCL GK1 1835 2240 26MAY E FUTUR <<<<

More details
1. After a TTP entry for a segment that is beyond the system date range even though the office ID field GST (Ghost
Segment Ticketing) is set to Yes.

The functionality Booking Beyond System Range allows the creation of a ghost segment (with a ghost action code
GK, GL, GN) beyond the airline system range in the future (max 999 days). Once the PNR creation is completed, an
automatic queue placement is done by the system when flights come into the airline system range. You can consult
the list of PNRs that have been queued with segments beyond system range at any time. To ticket, you must delete
the segments beyond system range and rebook them.

2. When trying to issue an invoice on a PNR that contains air segments and hotel auxiliary segments.
This error is received when the itinerary contains air segments that are not real airline codes, i.e. OW, 1T. The reason
is that the system checks the Airline Product Table (VICH) indicator SR for a value higher than 000. Normally, the SR
value for non-airline codes is equal to 000, which triggers the rejection. The problem is with the APT setting for OW.

How to split a group PNR

Solution
In a Group PNR, element zero indicates the number of unassigned names and the indicator NM
shows the number of individual Name elements.
Before you start the split process, we recommend that you display the Group Name list. We will
use this PNR example to illustrate this functionality: RTN
RP/MIA1A0980/MIA1A0980

GZ/SU

12MAY03/1545Z

YT897H

MIA1A0980/2775GZ/12MAY03
0.

5TOURGROUP

NM:10

BKD:15

CNL: 0

1.PETERSON/MICHELE
4.PETERSON/TIM
7.SMITH/TOM

SPL: 0

2.PETERSON/MIKE

5.PETERSON/KRISTIN
8.SMITH/JERRY

3.PETERSON/NICOLE
6.SMITH/JOHN

9.SMITH/HAROLD

10.SMITH/ANNIE

>
1.

To split one unassigned Name element, enter the transaction code SP followed by the
unassigned Name element (0), period, and the number of spaces you want to split. For
example: SP0.1
SP Transaction code
0. Unassigned element number followed by a period
1 Number of spaces being split

2.

Response:

3.

-ASSOCIATE PNRRP/MIA1A0980/MIA1A0980
XXXXXX

GZ/SU

12MAY03/1545Z

0.

1TOURGROUP NM: 0
1 CO 239 Y 10OCT 5 MIAEWR PK1
730A1024A
ABC123
2 CO 843 Y 30OCT 4 EWRMIA PK1
C
920A1233P
ABC123
3 AP MIA 305 499-6531 - AMADEUS - HELP DESK - MIAMI - A
4 TK OK12MAY/MIA1A0980
5 SSR GRPF YY SETTLED FARE
6 SSR GRPS YY TCP 15 TOURGROUP
* SP 12MAY/GZSU/MIA1A0980-YT897H
>
-ASSOCIATE PNRXXXXXX

Tags the new PNR as the -ASSOCIATE PNR Displays XXXXXX in the header line. The Xs remain in the header line until
the PNR is filed and assigned a record locator.
SSR

Special service request indicator

GRPS

Service code for total number in party

SSR GRPS YY TCP 15

YY

Generates message to all airlines

TOURGROUP

TCP

To complete party

15

Original number of passengers in the group

TOURGROUP

Group name

*
SP

* SP

An Asterisk is added in the place of an element number (you

cannot change the SP element)
Element code

12MAY/GZSU/MIA1A0980- 12MAY/

Date the PNR was split followed by a slash

YT897H

Agent sign and duty code followed by a slash

GZSU/

MIA1A0980- Office ID who performed the entry followed by a dash

YT897H

Record locator of the Parent PNR

Note: You can split up to 49 names in a single entry.

5. The System:
o
o

Transfers the passenger associated elements.

Appends an *SP element as shown above.

Note: Both flown and future date Air segments are transferred.
2. Perform any applicable PNR modifications to the associate PNR.
Enter a Received From element: RFMR MICHAELS
4. End and file the split record: EF
3.

Response:
-PARENT PNRRP/MIA1A0980/MIA1A0980
GZ/SU 12MAY03/1752Z
YT897H
0. 4TOURGROUP NM:10
11 CO 239 Y 10OCT 5 MIAEWR PK14
730A1024A
ABC123
12 CO 843 Y 30OCT 4 EWRMIA PK14
C
920A1233P
ABC123
13 AP MIA 305 499-6531 - AMADEUS - HELP DESK - MIAMI - A
14 TK OK12MAY/MIA1A0980
15 SSR GRPF YY SETTLED FARE
16 SSR GRPS YY TCP 15 TOURGROUP
17 RII THANK YOU FOR USING AGENCY TRAVEL
* SP 12MAY/GZSU/MIA1A0980-YUMUST
-PARENT PNR-

Tags the new PNR as the -PARENT PNR -

*
SP

* SP

An Asterisk is added in the place of an element number (you

cannot change the SP element)
Element code

12MAY/GZSU/MIA1A0980- 12MAY/

Date the PNR was split followed by a slash

YUMUST

Agent sign and duty code followed by a slash

GZSU/

MIA1A0980- Office ID who performed the entry followed by a dash

YUMUST

Record locator of the Associate PNR

The System:
o
o
o

Retains the passenger associated elements.

Retains the elements common to all.
Appends an *SP element as shown above.

5. Perform any applicable PNR modifications to the parent PNR.

Enter a Received From element: RFMR MICHAELS
7. End the transaction on the record: ET
6.

Response:
END OF TRANSACTION COMPLETE - YT897H SP-YUM3VQ >
The System ends the transaction on the parent PNR and displays the record locators and the SP
indicator.
Note: The record locators will not be displayed if you end the parent PNR
with ER.
When you display a PNR that was manually split, the System appends an AXR tag to the PNR
header.

More details
Allowed Modifications after PNR split
After splitting a PNR, and before ending transaction on either the associate or parent PNR, you can perform any of
the following modifications:

PNR Element

Modification

Names

Name update

Itinerary

Segment sell, including air, car, hotel and auxiliary segments

Cancel segments
Rebook segments
Cancel itinerary
Change segment status

Special Service Requests

Advance seat request adding/deleting

SSR adding/deleting
SSR action code update

Other Service Information OSI adding/deleting

Pricing

All pricing entries

Amadeus Best Pricer with automatic rebook

Ticketing

Addition of any ticketing or fare element

Manual TST entries
Ticket print (parent PNR only)
Invoice print (parent PNR only)

Splitting unassigned and assigned Names elements

If you need to split unassigned Name elements and assigned Names elements, separate the Name element numbers
by a comma for multiple elements or a dash for a range of Name elements. For example:
Split multiple unassigned and assigned names: SP0.5,3,5

SP

Transaction code

0.5,3,5 Split five unassigned names plus passenger 3 and 5

Split a range of unassigned and assigned names: SP0.5,3-6

SP

Transaction code

0.5,3-6 Split five unassigned names plus passenger 3 through 6

Seating SSR elements: Impact of name modifications

Information
Names which have associated SSR seat elements can be modified using the entries NU and 1/. If the
order of names in the PNR changes as a result of a name change entry, the order of seat numbers in any
SSR seat element changes accordingly.
Some airlines allow seating elements to be retained following a change of name in the PNR. If the airline
does not allow this, you must cancel all seating elements and re-request them when you change a
passenger name.
If the airline allows seating elements to be changed, then the seating elements are generally affected as
follows:
Status code

Impact on seating elements

HK HN KK Seats retained
HS

The system sends an automatic cancel and rebook for the same seat at end of transaction

However, for some carriers with seat agreements (and with a set option in the Airline Product Table),
when a request for updating or changing a passenger name is issued, corresponding seats must be
released, and you must then re-request and re-associate each of them to the updated passenger.

How to revalidate an e-Ticket with an associated EMD

Solution
When you revalidate an e-ticket that is associated to an EMD, the EMD coupons remain associated to the e-ticket
after the revalidation. The EMD itself is not revalidated.
Note: Only airline agents can manually associate/disassociate EMDs with/from e-tickets

1. Retrieve the PNR, for example by record locator. Enter:

RT YGWNND

--- TST TSM RLR

--RP/HELAY0980/HELAY0980
YGWNND
HELAY0980/0001AA/15FEB11

AA/SU

15FEB11/1423Z

1.SANDERSON/ANDREW
MR
2 AY 005 C 20FEB 7 HELJFK HK1
2
*1A/E*
3 AY 006 C 26FEB 6 JFKHEL HK1 1645 8
*1A/E*
4 AP HEL 09-818 8833 - FINNAIR A

1410 1555
1745 0850+1

5 TK
OK15FEB/HELAY0980//ETAY
6 SSR BIKE AY HK1 1 CROSS-COUNTRY BIKE 25KG
180CMX35CMX160CM
/S2
7 SSR BIKE AY HK1 1 CROSS-COUNTRY BIKE 25KG
180CMX35CMX160CM
/S3
8 FA PAX 1052401104800/ETAY/EUR4049.88/15FEB11/HELAY0980/1942
0483/S23
9 FA PAX 1058211300000/DTAY/EUR209.27/15FEB11/HELAY0980/19420
483/E67
10 FB PAX 1500000100 TTP/TTM/RT OK ETICKET/EMD ADVISE PSGR
TO
BRING FOID/PICT ID A/S23
11 FB PAX 1500000100 TTP/TTM/RT OK ETICKET/EMD ADVISE PSGR
TO

BRING FOID/PICT ID A/E67

12 FP
CASH
13 FV PAX AY/S2-3

2. Rebook the outbound flight to 22FEB. :

SB22FEB2

ASSOCIATED SSRS REMOVED - ALL SSRS REBOOKED

TICKET RECONCILIATION
NEEDED
--- TST TSM RLR
--RP/HELAY0980/HELAY0980
YGWNND
HELAY0980/0001AA/15FEB11

AA/SU

15FEB11/1423Z

1.SANDERSON/ANDREW
MR
2
0

AY 005 C 22FEB 2 HELJFK HK1

SECURE FLT PASSENGER DATA REQUIRED

72HBD
SSR DOCS AND DOCA MANDATORY
INFORMATION
ESTA REQUIRED FOR VISA WAIVER
NATIONALS
SEE
RTSVC
3 AY 006 C 26FEB 6 JFKHEL HK1 1645 8
*1A/E*
4 AP HEL 09-818 8833 - FINNAIR A
5 TK

1410 1555

1745 0850+1

333 E

OK15FEB/HELAY0980//ETAY
6 SSR BIKE AY HK1 1 CROSS-COUNTRY BIKE 25KG
180CMX35CMX160CM
/S3
7 SSR BIKE AY NN1 1 CROSS-COUNTRY BIKE 25KG 180CMX35CMX160CM
/S2
8 FA PAX 1052401104800/ETAY/EUR4049.88/15FEB11/HELAY0980/1942
0483/S3
9 FA PAX 1058211300000/DTAY/EUR209.27/15FEB11/HELAY0980/19420
483/E6
10 FB PAX 1500000100 TTP/TTM/RT OK ETICKET/EMD ADVISE PSGR TO
BRING FOID/PICT ID A/S3
11 FB PAX 1500000100 TTP/TTM/RT OK ETICKET/EMD ADVISE PSGR TO
BRING FOID/PICT ID A/E6
12 FP CASH
13 FV PAX AY/S3
The associated SSR elements have been removed and automatically rebooked (re-requested) by the
system.
Note: that this is not the case for all airlines. Some airlines require you to rebook (re-request) the SSR
elements manually.

3. Display the e-ticket record to verify that the coupon status of the coupon that you want to revalidate is
either O or A.
Enter: TWD/L8

TKT-1052401104800
RCIYGWNND
OD-HELHEL SIFCMI-0
POI-HEL
19420483
1.SANDERSON/ANDREW MR
ADT
I

1A
DOI-15FEB11
S

LOCIOI-

1 OHEL AY 0005 C 20FEB 1410 OK CFLEXFI

2PC
2 OJFK AY 0006 C 26FEB 1745 OK CFLEXFI
2PC

O
O

HEL
FARE
F EUR
3860.00
TOTALTAX EUR
189.88
TOTAL
EUR
4049.88
/FC HEL AY NYC2671.37AY HEL2671.37NUC5342.74END ROE0.722475XF
JF
K4.5
FP
CASH
FOR TAX/FEE DETAILS USE
TWD/TAX
IN CONNECTION
WITH:
1. 1058211300000E1(A)
2. 105-8211300000E2(A)
The coupon status for coupon 1 is O (Open for Use)
Both EMD coupons are associated to the e-ticket.

4. Revalidate the e-ticket.

Enter: TTP/ETRV/L8/S2/E1/RT
TTP Transaction code to issue a ticket
/ETRV Slash, e-ticket revalidation option
/L8 Slash, line number identifier (L) and line number of the FA element in the PNR that contains the e-

ticket number (8)

/S2 Slash, segment identifier (S) and number of the changed PNR flight segment (2)
/E1 Slash, e-ticket coupon identifier (E) and number of the e-ticket coupon to be revalidated (1)
/RT Slash, PNR Redisplay option
After the system has processed the revalidation, the EMD record is still associated to the e-ticket
(EWD/L9).

EMD-1058211300000
TYPE-A
1A LOC-YGWNND
INTFCI-1 2
15FEB11
IOI-19420483
PAX- SANDERSON/ANDREW
MR
RFIC-C

SYSPOI-HEL

DOI-

ADT

BAGGAGE
REMARKSCPN-1 RFISC-99L AY HELJFK
100.00
DESCRIPTION-BIKE

S-O

VALUE-

PRESENT TOFINNAIR
PRESENT ATHEL
ICW-1052401104800C1
(A)
EXCESS BAGGAGE1 N RATE PER UNIT-EUR
100
SERVICE
REMARKSCPN-2 RFISC-99L AY JFKHEL
100.00
DESCRIPTION-BIKE

S-O

VALUE-

PRESENT TOFINNAIR
PRESENT ATJFK
ICW-1052401104800C2
(A)
EXCESS BAGGAGE1 N RATE PER UNIT-EUR
100
SERVICE
REMARKSFARE
F
EUR
200.00
EXCH VAL EUR
VAL
TAX-01 X
FI
9.27
TOTAL
EUR
209.27
/FC

209.27

RFND

FP
CASH
FOIDAnd the e-ticket record (with the revalidated flight coupon) is still associated to the EMD coupons
(TWD/L8):

TKT-1052401104800
RCIYGWNND
OD-HELHEL SIFCMI-0
POI-HEL
19420483
1.SANDERSON/ANDREW MR
ADT
I

1A
DOI-15FEB11
S

LOCIOI-

1 OHEL AY 0005 C 22FEB 1410 OK CFLEXFI

2PC
2 OJFK AY 0006 C 26FEB 1745 OK CFLEXFI
2PC

O
O

HEL
FARE
F EUR
3860.00
TOTALTAX EUR
189.88
TOTAL
EUR
4049.88
/FC HEL AY NYC2671.37AY HEL2671.37NUC5342.74END ROE0.722475XF
JF
K4.5
FP
CASH
FOR TAX/FEE DETAILS USE
TWD/TAX
IN CONNECTION
WITH:
1. 1058211300000E1(A)
2. 105-8211300000E2(A)
Note: In the case where an airline allows a revalidation with a routing change, the EMD coupons will be
automatically disassociated from the e-ticket coupons.