14378 Ivy Street

Adelanto CA 92301
Phone 760 246-7779

Douglas Norwood

Objective Accomplished, results driven field service manager, with the ability to lead,
organize and build effective and diverse teams. Providing management
leadership to field technicians to insure achievement of project scope, revenue
and company goals.

Summary of  Systems Implementation and Support

qualifications  Team Building / Leadership
 Problem Resolution
 Process Improvement / Policy Development
 Requirements Definition
 Client Relationships
 Electrical Certifications
 Contractors State License C-7

September 2008 to present CrossCom National Deerfield, IL

Western Regional Manager
Employment ▪ Direct and oversee organization’s operational policies, objectives and
initiatives.
▪ Establish work procedures and standards to improve efficiency and
effectiveness of assigned operations.
▪Responsible for ensuring compliance with established corporate
standards and reviewing and evaluating the work and performance of
Operations Department.
▪ Assist Project Managers with the development, deployment, training, planning,
and material requirements for all projects.
 Manage payroll and expenses; tool request forms and vehicle maintenance.
 Manage and train teams of up to 68 Technicians.
 Coordinate travel arrangements for field technician’s and Project Managers.
 Distribute weekly schedules including all supporting documents to assigned
technician.
 Maintain Department Database of all scheduled and completed service
request.
 Distribute generated service request to assigned technician; and retrieve
completed request to submit to accounting for invoicing.

April 2005 to September 2008 Federated Service Solutions Farmington Hills, MI

Field Operations Manager
▪ Direct and oversee organization’s operational policies, objectives and
initiatives.
▪ Establish work procedures and standards to improve efficiency and
effectiveness of assigned operations.
▪Responsible for ensuring compliance with established corporate
standards and reviewing and evaluating the work and performance of
Operations Department.
 ▪ Assist Project Managers with the development, deployment, training, planning,
and material requirements for all projects.
 Manage payroll and expenses; tool request forms and vehicle maintenance.
 Manage and train teams of up to 126 Technicians.
 Coordinate travel arrangements for field technician’s and Project Managers.
 Distribute weekly schedules including all supporting documents to assigned
technician.
 Maintain Department Database of all scheduled and completed service
request.
 Distribute generated service request to assigned technician; and retrieve
completed request to submit to accounting for invoicing.

Aug 2004 to April 2005 Federated Service Solutions Roswell, GA

Lead Technician
Summary:
On site installation of voice, data and fiber optic cable systems

Duties and Responsibilities:

• Identify and prepare pathways and supports for new cabling system
installations
• Pull copper, coaxial and fiber optic cable in backbone, horizontal and riser
environments
• Terminate voice and data jacks
• Terminate data cables on patch panels
• Punch down or cross-connect voice cable on 66 or 110 blocks
• Build racks and mount rack equipment
• Read blueprints and identify cabling pathways
• Abide by building code standards and safety standards
• Test copper cable installations
• Communicate with Technicians, Project Managers, Field Managers and
customers about project progress
• Complete necessary paperwork in a timely manner
• Represent the company in a professional manner at all times

1999 to 2004 Datatec Systems, Inc. Fairfield, NJ

Field Service Manager
 Oversee internal/external project engagements.
 Inspected and QC job sites. Confirm project quality.
 Supervise and train teams of up to 53 data professionals.
 Maintained quality and accountability for each employee under my supervision.
 Provide professional guidance to employees and initiated document control.
 Presented on-the-job training (OJT).
 Manage payroll and expenses; tool request forms and vehicle maintenance.
 Assist in the development and confirmation of schedules over a 7 state region
 1st line project support for many different project rollouts.
 Serve as liaison between customers and outsourced third party installers.

1989 to 1999 Datatec Systems, Inc. Fairfield, NJ

Project Coordinator
 Responsible for overseeing installation numerous projects. Assisted in ensuring the
customer received timely and professional service during the installation process by
applying product and procedural knowledge, customer service and problem resolution
skills to all phases of the installation and EXPO associates.
 Experience in optical fiber, including terminating sc, st connectors.
  Splicing to include (osp) up to 25 pair, indoor copper, and optical fiber mechanical
splice.
 Progressive in lan/wan/man networks.
 Knowledgeable of local building codes and ANSI/TIA/BICSI codes and standards.
 Set up, operated, tested, and maintained testing equipment and high volume
communication equipment.
 Installed relay racks, 66 blocks, 110 blocks, RJ 45 patch panels, LIUs, hubs, routers,
ladder racks, cable trays and grounding bus bars.
 Extended T1 lines from MPOE and NIUs.
 Troubleshooting wide variety of on-premise wiring infrastructures.

1985 to 1989 Citation Electric, Inc. Riverside, CA

Industrial Electrician and Service Dept. Manager
 Supervised and maintained quality and accountability over 50 technicians on wire
installations and or construction. Initiated documentation control procedures. Presented
on-the-job training (OJT). Responsible for reviewing employee time sheets, expense
sheets, tool request forms and vehicle maintenance.

1978 to 1985 Southland Cablevision Redlands, CA

Technical Manager
 Supervised technicians, maintained quality and accountability for each employee.
Inspected and QC job sites. Responsible for reviewing employee time sheets, expense
sheets, tool request forms and vehicle maintenance. Initiated documentation control
procedures. Presented on-the-job training. (OJT).

Education Certifications
 Contractors State License C-7
 C core Electronics – 80 hr. course
 Jerold Electronics – 80 hr. course
 Hughes Microwave – 120 hr. course
 Siemon – 40 hr. installer course
 John W North High