Académique Documents
Professionnel Documents
Culture Documents
OF EXPERIMENTAL
SOCIAL
PSYCHOLOGY
of Illinois
at Urbana-Champaign
This paper is based on a doctoral dissertation submitted to Ohio State University. The
research was supported by a Graduate Student Research Award and an Ohio State University Presidential Fellowship awarded to the author. The author was supported by NIMH
Postdoctoral Fellowship MHl7146-04 at Indiana University during part of the preparation
of this manuscript. Thanks are due Timothy C. Brock, Russell H. Fazio, Anthony G.
Greenwald, Thomas M. Ostrom, Steven J. Sherman, and Mark Snyder for their valuable
comments on previous drafts. I also thank Lisa Leitzell, Michael Martin, and Tina Thome
for their assistance in data collection and coding. Finally, I am grateful to Thomas K.
Srull for his sagacity and support. Correspondence and requests for reprints should be
sent to Sharon Shavitt, Department of Advertising, University of Illinois, 119 Gregory
Hall, 810 S. Wright Street, Urbana, IL 61801.
124
0022-1031190 $3.00
Copyright
0 1990 by Academic
Press. Inc.
All rights of reproduction
in any form reserved
ATTITUDE
FUNCTIONS
125
of Attitudes
126
SHARON
SHAVITT
Difference
Approaches
ATTITUDE
FUNCTIONS
127
der, 1974) to identify the private versus public identity functions that
individuals attitudes were likely to serve. This research produced consistent results about the persuasiveness of different types of appeals for
high versus low self-monitoring individuals. However, in one set of studies (Snyder & DeBono, 1983, there was suggestive evidence that the
differences between attitude objects could also be important in predicting
the persuasiveness of appeals. Among the products studied, strong results
were obtained for whiskey, a product whose brands would appear to
have some relevance to a variety of functions, including social identity.
However, nonsignificant results were obtained for coffee and cigarettes,
products whose brands (particularly coffee) may have fewer implications
for social approval.
Situational Approaches
128
SHARON SHAVIM
ant taste and increased alertness. It typically does not serve, say, social
identity purposes of self-expression. Other objects serve multiple purposes. For example, a car serves both the utilitarian purpose of providing
transportation
and the social identity purpose of communicating
status.
Thus, attitudes toward coffee would likely derive from its utilitarian
purposes and should serve the utilitarian function of guiding purchase
and consumption
of coffee so as to maximize its rewards. But coffee
attitudes would be unlikely to serve a social identity function. Meanwhile,
attitudes toward a car may derive from either its utilitarian or social
identity purposes or both.
Some caveats should be noted in the proposed relation between attitude
objects and attitude functions. First, the purposes served by an object,
and the functions served by attitudes toward it, are not predetermined
or immutable. They can change as attributes of the object are modified
or as societal definitions change over time. Second, because societal
definitions contribute to the purposes an object can serve, those purposes
may sometimes differ between populations. For example, some groups
may define coffee in terms of religious values, while other groups may
define certain coffees as symbols of sophistication (consider a yuppies
view of cappuccino). Despite these limitations,
it may be possible to
identify objects that are likely to be primarily associated with a single
attitude function at a particular time and in an undifferentiated
population. Identification
of such objects would underscore the important role
of attitude objects in attitude functions. Identifying such objects would
also have operational utility: By presenting subjects with different types
of single-function
objects to respond to, the functions of their attitudes
could be varied experimentally.
Study 1 was conducted to investigate whether-for
some objectsattitudes would predominantly
serve a single function, and whether such
objects could be identified. Of course, the identification of single-function
objects would not imply that a majority of objects would fit this criterion,
simply that a subset of objects do, and that members of this subset
represent an important category of objects that influence the functions
of attitudes.
STUDY 1: A SEARCH FOR SINGLE-FUNCTION
ATTITUDE OBJECTS
ATTITUDE
FUNCTIONS
129
130
SHARON
SHAVITT
Method
Subjects. Subjects were 127 introductory psychology students at Ohio State University,
who participated as part of a course requirement.
Materials.
Each subject responded to questions about three randomly assigned attitude
objects, one object in each function category. The order of responding to these objects
was counterbalanced in a Latin-square design. Subjects first read a cover sheet that gave
the thought-listing instructions:
You will be asked to describe your attitudes towards some objects on special
forms that contain boxes in which to write your description.
. Please list in
the boxes what your feelings are about the attitude object, and why you feel the
way you do. That is, write down all of your thoughts and feelings that are relevant
to your attitude, and try to describe the reasons for your feelings.
Subjects described their attitudes on standard thought-listing forms (Cacioppo & Petty,
1981) on which six boxes were printed. They also received instructions to rate the favorability of each of their thoughts to the attitude object along a favorability scale with values
of -3, -1, 0, +I, and +3.
Another form assessed how important subjects felt each of their listed thoughts was to
their attitude. The form described a 5-point scale for this importance rating and instructed
subjects to rate each of their first three thoughts and to write explanations for these ratings.
Attitudes toward each object were assessed on a single I-point scale (endpoints were
labeled very negative/very positive). Finally, a structured measure was employed as a
check on the functions assumed to be engaged by the objects. On this measure, subjects
rated directly the contributions of three function-relevant factors to their attitudes: my
values and my friends beliefs (social identity), my past experiences with object/group
(utilitarian), and my self-esteem: how confident I feel about myself (self-esteem maintenance). The extent of each factors contribution to ones attitude toward each object
was rated separately on a S-point scale.
Procedure.
Subjects participated in groups of approximately 30. They were informed
that all their responses would be anonymous. Subjects began by describing their attitude
toward the first assigned object for 4 min. after which they rated the favorability of each
thought. The same procedure was followed for the second and third objects. Next. subjects
returned to their first set of listed thoughts and rated those thoughts for their importance
to the attitude. They then did this for the second and third sets of thoughts. Finally,
subjects completed the attitude items and the direct, structured measure of attitude functions, and were debriefed and dismissed.
Results
ATTITUDE
131
FUNCTIONS
TABLE
1
MEANS ON DIRECT RATINGS OF ATTITUDE FUNCTIONS AS A FUNCTION
AND RATED FACTOR
OF
TYPE OF OBJECT
Rated factor
Type of object
Utilitarian*
Social identity
Self-esteem maintenance*
My values and
My self-esteem:
My past
experiences with
my friends
How confident I
beliefs
feel about myself
object/group
(Social identity)* (Self-esteem maintenancy)*
(Utilitarian)*
4.32,
3.27.
3.59~
2.07h,
3.4F
3.88.
2 .40,
3.0@
4.05bz
Note. All means are based on N = 125 (two observations were deleted from withinsubject analyses due to missing data). Ratings were made on a 5-point scale, where 5
indicates that the factor contributes a great deal to my attitude and 1 indicates that the
factor does not contribute at all to my attitude. Duncan pairwise comparisons were
conducted for all pairwise combinations of means for each row and for each column. Means
sharing the same a, b, or c superscript in a particular row or the same x, y, or z superscript
in a column were not significantly different at p < .05.
* Analysis of a simple main effect of other variable was significant for this condition at
p < .05. For example, the main effect of type of factor being rated on the ratings an object
received was significant at the level of utilitarian objects and of self-esteem maintenance
objects.
132
SHARON SHAVIT-I-
ATTITUDE
133
FUNCTIONS
coffee conveys nothing about the attitudes function). There were very
few such thoughts, and they are not discussed further.
Coding procedure. Two judges practiced using the coding manual by
independently
coding the first 31 subjects attitude descriptions. After
discussion,
they independently
coded the remaining
96 subjects
thoughts. They were permitted to consult subjects responses on the
importance rating forms (see Materials), but were instructed not to allow
responses on those forms to introduce new interpretations
not already
suggested in the thoughts.
The two judges agreed with each other on 74% of their classifications
performed on the 96 subjects thoughts (chance is 26%). This percentage
of agreement is a conservative figure because overlaps were counted as
disagreements. For example, if judge 1 coded a thought into the multiple
category, specifying utilitarian and social identity themes, and judge 2
coded the thought as utilitarian, this counted as a disagreement. (With
a relaxed criterion, in which such overlaps were counted as half-agreements, the percentage of agreement rose to 81%.) The thoughts that
elicited disagreements were found to be distributed among all of the
objects. A third judge coded these thoughts, after being trained on the
first 31 subjects thoughts.
Results of coding. Only the results based on the 96 subjects thoughts
are reported here. As Table 2 shows, objects assumed primarily to engage
a certain attitude function elicited thoughts that were typically coded
into the corresponding function category, particularly for utilitarian and
social identity objects. The numbers of thoughts classified into each of
the three major function categories were submitted to a three-way analysis of variance with type of object and coding category as within-subject
factors and counterbalance order of objects as a between-subjects factor.
This analysis yielded significant main effects for type of object (F(2,
TABLE
MEAN
NUMBER
OF THOUGHTS
CLASSIFIED
INTO EACH
OF OBJECT
CATEGORY
AS A FUNCTION
OF TYPE
Coding category
Type of object
Utilitarian*
Social identity*
Self-esteem maintenance*
Utilitarian*
3.20,
0.73.
0.83.
Social identity*
0. 17hJ
2.38,
1.31h,z
Self-esteem maintenance*
0.29,
0.04,
I .32.
Note. All means are based on N = 96. Means sharing the same a, b, and c superscript
in a particular row or the same x, y, or z superscript in a column are not significantly
different at p < .OS.
* Analysis of simple main effect of other factor was significant for this condition at p <
.05.
134
SHARON
SHAVITT
186) = 7.54; p < .Ol) and coding category (F(2, 186) = 53.71; p < .Ol),
as well as significant interactions between object and order (F(4, 186) =
8.39; p < .Ol) and between type of object and coding category (F(4,
372) = 112.79; p < .Ol).
The main effect for object indicated that more thoughts about utilitarian
objects were coded into the three function categories than were thoughts
about other objects. The main effect for coding category indicated that,
over all types of objects combined, more thoughts were coded into the
utilitarian category than into the other two categories. The Object x
Category interaction,
the key result here, indicated that the types of
thoughts subjects listed in describing their attitudes toward an object
depended on the attitude function assumed to be engaged by that object.
Further support for this conclusion was provided by analyses of variance
for the simple main effects of object and of coding category, all of which
yielded significant effects. And Duncan pairwise tests yielded significant
results on almost all of the key comparisons (see Table 2). In addition,
the classifications of thoughts for each attitude object individually
also
yielded supportive and statistically
significant results for most of the
objects.
Finally, the results for thoughts that reflected multiple functions were
significant and consistent with the results for single-function
thoughts.
The functional themes that emerged in these multiple thoughts tended
to involve those functions engaged by the object rather than other
functions.
Discussion
ATTITUDEFUNCTIONS
135
OBJECTS
IN
136
SHARON SHAVITT
ATTITUDE
137
FUNCTIONS
to indicate which of the two brands of a product they liked better. The second measure
assessed purchase intention, asking subjects to rate which of the two brands they would
prefer to buy if they were planning to buy the product. The third measure assessed attitudes
toward the ads, instructing subjects to rate which of the two ads they liked better.
Finally, subjects completed a structured attitude function measure similar to the one in
Study 1. On it, subjects rated the contribution of two function-relevant factors to their
attitude toward each product: my identity and my values: how my attitude expresses
me (social identity) and, my past experiences with the product: how satisfied I am with
the product (utilitarian).
Procedure.
Subjects participated in groups of three to eight. They were told that this
consumer study was being conducted together with an advertising firm to test possible
magazine ads for some new brands and that they would evaluate both the ads and the
brands. Subjects were informed that they would read pairs of ads for brands of a product
and then indicate which of the two brands they preferred. They were instructed not to
consider the possible price of an item in making this rating.
Subjects began by reading the ad for the first brand of the first product and then the ad
for the second brand for the first product. Then, they listed their thoughts for 3 min to
the second ad, after which they rated the favorability of their thoughts to that brand.
(Subjects did not list thoughts toward the first ad they read in each pair.) Next, subjects
filled out the three preference measures. In this way, they read and responded to each of
the four pairs of ads in turn. Finally, subjects completed the structured measure of attitude
functions and then were debriefed, paid, and dismissed.
Results
Functions
TABLE
MEANS ON DIRECT RATINGS
OF ATTITUDE FUNCTIONS
RATED FACTOR
AS A FUNCTION
OF PRODUCT AND
Rated factor
Product
Air conditioner*
Coffee*
Greeting cards*
Perfume
My past experiences
with the product
(Utilitarian)
My identity and
my values
(Social identity)
4.25
4.27
3.24
3.76
2.33
2.58
4.35
4.09
Note. All means based on N = 55 (1 observation was deleted from analyses due to
missing data). Ratings were made on a S-point scale, where 5 indicates that the factor
contributes a great deal to my attitude and 1 indicates that the factor does not contribute
at all to my attitude.
* Main effect of rated factor was significant for this product at p < .Ol.
138
SHARON
SHAVITT
average rating of the social identity products on that factor. These average ratings were submitted to an analysis of variance with type of
product (utilitarian vs social identity) and rated factor (past experiences
vs identity) as within-subject variables and counterbalance order of products and of appeals as between-subjects variables. This analysis yielded
significant main effects for type of product (F(1, 47) = 32.49; p < .Ol)
and for factor (F(1, 47) = 12.90; p < .Ol), and a significant Product x
Factor interaction (F(l) 47) = 77.19; p < .Ol). The main effect for product
indicated that social identity products, overall, elicited higher ratings
than did utilitarian products. The main effect for factor indicated that
the past experience factor, overall, yielded higher ratings than the social
identity factor. The key finding is the significant Product x Factor interaction, indicating that the factor rated as making the stronger contribution to ones attitude toward a product depended upon the attitude
function assumed to be predominantly
engaged by the product.
The ratings for each product individually
were also supportive. As
Table 3 shows, only perfume ratings did not yield a significant main
effect of rated factor (F( 1,47) = 1.97). These results suggest that perfume
engaged multiple functions, as evidenced by its high ratings on both
factors.
Favorability
of Listed Thoughts
Subjects had listed their thoughts to the second ad within each pair
of ads for a product. Thus, half of the subjects listed thoughts to one
set of four ads, and half to the remaining four ads. A favorability index
was calculated for each thought list by averaging the favorability scores
a subject assigned to her thoughts. As Table 4 shows, the favorability
of thoughts was strongly affected by the relevance of the ad to the attitude
function engaged by the product: Utilitarian
appeals elicited favorable
thoughts when touting utilitarian
products, but unfavorable thoughts
TABLE
FAVORABILITY
OF THOUGHTS
AS A FUNCTION
4
OF PRODUCT
Type
Product
TYPE
OF APPEAL
of appeal
Utilitarian
Air conditioner*
Coffee*
Greeting
cards*
Perfume
Note. Maximum
and minimum
mean is based on N = 28.
* Main effect of type of appeal
AND
Social
1.42
1.61
-0.83
-0.14
values
for this
was significant
identity
- 1.22
- 0.20
1.55
0.31
favorability
index
are
+ 3 to - 3. Each
at p < .Ol.
ATTITUDE
FUNCTIONS
139
when touting social identity products. The reverse was true for social
identity appeals.
Favorability
indices were submitted to an analysis of variance with
type of product and type of appeal as within-subject variables and counterbalance order of products and of appeals as between-subjects variables. (Because the order of appeals represents which ad of the pair of
ads was accompanied by thought listing, order of appeals was a stimulus
replication factor in the analyses of listed thoughts.) The counterbalancing factors did not interact significantly with any of the other factors.
However, the Product x Appeal interaction was significant (F( 1, 48) =
84.79; p < .Ol), indicating that the effect of appeal type on favorability
of responses depended upon the functional relevance of the appeal to
the product advertised. At the level of individual products, type of appeal
had a significant effect on the favorability of thoughts toward air conditioner, coffee, and greeting card ads.5
Preference Measures
The three preference measures, which assessed attitudes toward the
brands, purchase intentions, and attitudes toward the ads, were highly
intercorrelated
for each of the four products rated. Average intercorrelations across products, calculated via z-prime transformations,
ranged
from .83 to .93.
The preference ratings were recoded so that numbers above the nopreference baseline of 5 would indicate a preference for the brand supported with a utilitarian appeal and numbers below 5 a preference for
the brand supported with a social identity appeal. Table 5 shows the
mean difference from the baseline for each of these measures. As expected, brands supported with function-relevant
appeals were preferred
over brands supported with function-irrelevant
appeals. For air conditioners and coffee, the brands in the utilitarian ads were preferred (indicated by positive numbers). For greeting cards and perfume, the brands
in the social identity ads were preferred (indicated by negative numbers).
Function-relevant
appeals elicited more favorable attitudes toward the
brands they supported, a preference for purchase of those brands, and
a greater liking for the appeals themselves.
5 The perfume thoughts also yielded some support for this hypothesis. Since subjects
function ratings for perfume suggested that this product did not engage primarily a social
identity function, a subsample of subjects who had rated the social identity factor as
contributing strongly to their perfume attitudes were selected for further analysis. The
mean favorability of these 41 subjects thoughts was .90 for the social identity perfume
appeal and - .33 for the utilitarian appeal. This main effect for type of appeal was significant
(F(1, 33) = 6.11; p < .02). No other effects were significant. Thus, for those subjects for
whom perfume strongly engaged a social identity function, the function-relevant ad was
more persuasive than the function-irrelevant ad.
140
SHARON
SHAVITT
TABLE
MEAN
DIFFERENCE
BASELINE
FOR EACH
PREFERENCE
MEASURE
AS
OF PRODUCT
Preference measures
Product
Air conditioner
Coffee
Greeting cards
Perfume
Attitude toward
brands
2.57
1.37
-2.32
-0.77
Purchase
intention
Attitude
toward ads
Average
preference
2.80
1.23
-2.36
-0.79
2.77
0.99
-2.21
-0.71
2.71
1.20
-2.30
-0.76
Note. Each value represents mean difference from no-preference baseline of 5. Numbers
greater than zero indicate a preference in the direction of brand supported with utilitarian
appeal. Negative numbers indicate a preference for brand supported with social identity
appeal. Each mean difference is based on N = 56.
A series of steps were taken in analyzing these data: First, for each
subject, the mean of her three preference ratings were calculated (on a
scale of 1 to 9) for each of the four products. Then, two indices were
calculated: a utilitarian index (the average of the mean preference ratings
for air conditioner and coffee) and a social identity index (the average
of the mean preference ratings for greeting cards and perfume). These
indices were submitted to an analysis of variance with type of product
as a within-subject factor and counterbalance order of products and of
appeals as between-subjects factors. Since higher numbers on the preference measures indicate greater preference for brands supported with
a utilitarian appeal, a significant effect of function relevance of appeals
is represented as a main effect of type of product (high preference ratings
should be associated with utilitarian products and low ratings with social
identity products). This main effect was highly significant (F(1, 48) =
120.11; p < .Ol). No other effects were significant.
ATTITUDE
FUNCTIONS
141
142
SHARON
SHAVIM
DISCUSSION
ATTITUDE
FUNCTIONS
143
The results also illustrate the utility of an object-based functional analysis in predicting a priori the persuasiveness of appeals. An appeal should
be persuasive to the extent that it cogently addresses the functions engaged by the attitude object. Consistent with previous research, the
present findings suggest types of appeals relevant to utilitarian and to
social identity functions: Appeals dealing with features of the attitude
object and with rewards intrinsically associated with it appear persuasive
for utilitarian attitudes. Appeals focusing on the objects symbolic value
and social outcomes associated with it appear persuasive for social identity attitudes.
Operational Contributions
to the Study of Attitude Functions
Functional theories were often criticized because they did not provide
methods for measuring or manipulating attitude functions (Insko, 1967;
Kiesler et al., 1969). Recent research has developed functional operations
that focus on personality or situational variations (see Shavitt, 1989, for
a review). The present studies contribute new, object-based methods for
operationalizing
attitude functions. This research provided evidence that
attitude functions can be directly varied by varying the types of objects
that serve as experimental stimuli. Selection of the objects used in these
studies was guided by a set of functional criteria, which were supported
by subjects direct ratings of their attitude functions. Furthermore,
through analysis of subjects attitude descriptions for objects engaging
different functions, Study 1 yielded a coding scheme for measuring attitude functions. This study and subsequent research have supported the
reliability and construct validity of the coding scheme as a measure that
can be applied to a variety of attitude objects and settings (Shavitt et
al., 1988).
These findings have implications for self-report assessment of attitude
functions. One might argue that subjects attitude descriptions in Study
1 or their direct ratings throughout were simply rationalizations
for their
opinions and did not reflect the actual functions served by their attitudes.
However, subjects in the persuasion study also responded according to
functional predictions, even though the key measures did not involve
self-reports of functions. This convergence between studies involving
both self-reports and functional outcomes (attitudes, intentions, etc.)
suggests that people can provide accurate reports of the functions served
by their attitudes.6
It should be noted that the direct. structured ratings performed reasonably well in
measuring attitude functions. Although the information provided by this measure is not
as rich as that provided by listed thoughts, it is useful in providing convergence for more
detailed assessment of attitude functions. Further, it may serve as a sole measure when
more detailed assessment is not feasible.
144
SHARON
SHAVE-I-
Effects on Attitude
Functions
ATTITUDE
informative
information
145
FUNCTIONS
in some circumstances,
interactively
on the antecedents and consequences
APPENDIX
Coding Scheme for Attitude Functions
Utilitarian
Thoughts
Focus on features or attributes
of attitude
object
Like, it blows cold air and you can set the temperature you like.
(Air conditioner)
Its helpful-provides
caffeine for alertness. (Coffee)
Refer to past experiences
punishments
with
object
that
involve
rewards
or
Dislike,
air conditioners are expensive to run in houses.
Like this object because it makes me feel comfortable in the summers heat. (Air conditioner)
Discuss appropriate
fulfilled by object)
Dislike, because have to study at least eight hours per subject per
exam. (Final exams)
Not necessary to run all summer long-fresh
air is a nice switch.
(Air conditioner)
Social Identity Thoughts
Public Identity Thoughts
Focus on social characteristics (social group or values) of others
who do or do not hold the attitude (or social characteristics of a
messages source)
Republicans
seem to be pretty comfortable financially and usually they seem to set themselves above others. (Republican party)
To me, a person who wears an Ohio State Buckeye sweatshirt
represents the type of person who involves theirself in juvenile
behavior.
Focus on what the attitude
communicates
to others
146
SHARON
SHAWM
expression
Sometimes
people are ashamed to say theyre a Democrat and
theyll say theyre Republican to go along with the crowd or be
with most others. (Republican party)
Dislike people that abuse flag by leaving it in rain or out after
dark. (American flag)
Private
Identity
Thoughts
of approval
or disapproval
Approve
of their beliefs: I feel
feelings and attitudes in politics.
Support-Current
administration
anti-abortion),
so Im supportive of
Self-Esteem
Basking
Maintenance
or values
Thoughts
in reflected glory
I like it even better now that they beat Michigan and are going to
the Rose Bowl. (Ohio State Buckeyes sweatshirt)
Focus on implications
self-esteem
I should accept myself the way I am, but I always wish I looked
different. (Your appearance)
Very important.
Makes you feel better to look good. Satisfied.
(Your appearance)
ATTITUDE
Reflects downward
sifiable here
147
FUNCTIONS
social comparison:
Pity-At
our high school reunion theyll be pumping my gas.
(Bottom 5% of your high school graduating class)
Pity-They
are misunderstood.
I dont understand them either.
Pity their families.
(Homosexuals)
Evaluative
and abilities
Intelligent-l
am an above average student and have a very good
insight on many things. I am somewhat of a perfectionist.
(Your
personality)
Creative-I
feel good about this because I am always doing new
things, creating new things with my music. (Your personality)
Distancing
group
Do not know very much about them since I was in the upper
middle of my graduating class. (Bottom 5% of your high school
graduating class)
Do not associate with them. (Bottom 5% of your high school
graduating class)
Reflects favorable
(Defensive)
self-regard
while ignoring
actual
attitude
object
Friendly,
outgoing (yet at times shy), tasteful, have alot of character. I unfortunately get too jealous at times. (Your appearance)
Attractive-l
feel my attractiveness
is not only external but alot
comes from within. I feel Im caring, loving, sharing. (Your
appearance)
Involves distortions
object. (Defensive)
of information
about, or properties
of, attitude
SHARON SHAVITT
148
Review
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