Académique Documents
Professionnel Documents
Culture Documents
(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-401: LOGISTICS AND SUPPLY CHAIN MANAGEMENT
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs
IT in Supply Chain: The role of IT in the Supply Chain, The Supply Chain IT
framework; CRM, Internal SCM, SRM; The Future of IT in Supply Chain,
Supply Chain IT in Practice.
Global Logistics and Global Supply Chain: Logistics in Global Economy,
Change in Global Logistics, Global Supply Chain business process; Global
Strategy; Global Purchasing, Global SCM.
Relevant case study discussions in all units
Text Books:
1. B.Rajasekhar, Acharyulu, Logistics and Supply Chain
management, Excel Books, New Delhi, 2009.
References:
2. Sunil Chopra and Peter Meindl, Supply Chain Management:
Strategy, Planning & Operations, Pearson Education, New
Delhi, 2004.
3. Donald J Bowerfox and David J Closs, Logistics Management:
The integrated Supply Chain Process, TMH, 2003.
4. D.K.Agarwal, Logistics and Supply Chain management, Mc
millan Publishers, 2010.
5. K.Sridhar butt, Logistics and Supply Chain management,
Himalaya Publishers, New Delhi, 2009.
LAKIREDDY BALI REDDY COLLEGE OF ENGINEERING, MYLAVARAM
(AUTONOMOUS)
M.B.A. (IV SEMESTER)
MB-402: TOTAL QUALITY MANAGEMENT
Lecture
: 4 Periods/week
Internal Marks
: 40
Tutorial
:
External Marks
: 60
Credits
: 4
External Examination: 3 Hrs
UNIT-IV:
Statistical Quality Control: Statistical Process Control, Quality assurance,
Process capability analysis, Software Quality Management, Control Charts Acceptance sampling, Customer Quality Assurance
UNIT-V:
Quality System: ISO series as a system, implementing change, Quality
assurance systems and quality audits, Indian Quality System-Quality Awards
and Marks ISI etc.
Relevant case study discussions in all units
Text Books:
1. Bester Field: Total Quality Management, Pearson Education, New
Delhi, 2006.
References:
1. P.L.Jain: Quality Control and Total Quality Management, Tata
McGraw Hill, New Delhi, 2006.
2. R.Kesavan: Total Quality Management, I.K.International Publication.
3. B.Janakiraman, R.K.Gopal: Total Quality Management: Text and
Cases, PHI Learning, New Delhi.
4. Evans R.James, Total Quality Management organization and
strategy, 4th Edition, Thomson.
7th
References:
1. Charles R. Greer, Strategic Human Resource Management A General
Managerial Approach, 2nd Edition, 7th Impression, Pearson Education,
New Delhi, 2009.
Leveraging
References:
1. Somnath Chatopadhya and Udai Pareek, Managing Organizational
Change, Oxford & IBH, New Delhi, 1982.
2. Nilanjan Sengupta: Managing Changing Organizations, PHI Learning,
New Delhi, 2009.
3. Adrian Thornhill: Managing Change, Pearson Education, New Delhi,
2008.
4. Radha R Sharma: Change Management, TMH, New Delhi, 2008.
Lecture
Tutorial
Credits
3. Russ Lombardo CRM for the Common Man PEAK Sale Consulting
2003
4. Federico Rajola Customer Relationship Management: Organizational;
and Technological Perspectives Springer 2003.