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BMIT5103
BMIT5103
AGENDA
Introduction
Study guide
BMIT5103
AGENDA
Introduction
Study guide
BMIT5103
INTRODUCTION
Synopsis & objectives
Learning outcomes
Study load
BMIT5103
INTRODUCTION
Objectives:
1. Provide a meaningful foundation in trends in IS & IT with in-depth &
contextual information;
2. Provide a portfolio of IT skills to give students a competitive edge in
seeking jobs & job advancements;
3. Provide business contexts that students can understand & value
traditional & emerging IS & IT;
4. Provide information on operational & strategic performance of all types
of organisations & government agencies.
BMIT5103
INTRODUCTION
LEARNING OUTCOMES
1.
2.
3.
4.
5.
6.
7.
8.
BMIT5103
INTRODUCTION
BMIT5103
INTRODUCTION
STUDY LOAD
3-credit course requires 120 study hrs (40 study hrs per credit).
Activities
Reading course materials & completing exercises
Attending 7 seminars (2.5 hrs per seminar)
15
Completing assignment
10
3.5
14
Total
120
BMIT5103
INTRODUCTION
Additional readings:
- Kenneth Laudon, Jane Laudon (2012), Management Information
Systems - Managing the Digital Firm (12th edition), Prentice Hall
- Effy Oz (2009), Management Information Systems (6th edition),
Thompson
BMIT5103
INTRODUCTION
ASSESSMENT
Structure:
- Assignment: 60 %
Written report: 60 pts;
Individual presentation: 40 pts.
- Final exam: 40 %
Part A: 40 pts;
Part B: 60 pts.
Format:
- Assignment (100 pts): See in the document provided by the facilitator;
- Final exam (100 pts): 3 hrs, 2 parts, part A: 2 questions & part B: 3 / 5
questions.
Requirements:
- Assignment: See in the document provided by the facilitator;
- Final exam: Questions are taken from the text book (study questions).
Information Technology for Managers
10
BMIT5103
AGENDA
Introduction
Study guide
11
BMIT5103
AGENDA
Introduction
Study guide
12
BMIT5103
STUDY GUIDE
Schedule
Structure of topics
Introduction about topics 01 - 14
Learning support
Study tips
13
BMIT5103
STUDY GUIDE
SCHEDULE
Topics
Week
01
02
03
04
05
06
07
08
14
BMIT5103
STUDY GUIDE
STRUCTURE OF TOPICS
Study guide
Learning
outcomes
Topics
overview
Focus
areas
Assigned
readings
Content
summary
Study
questions
15
BMIT5103
STUDY GUIDE
TOPIC 01
Information Systems in the 2010s
Learning outcomes:
1. Role of IT in optimising performance;
2. Why the business value of IT is determined by people, business
processes & organisational culture;
3. Role of IT in BPM & the performance measurement process;
4. Strategic planning process, SWOT analysis & competitive models;
5. How IT impacts your career & the positive outlook for IS management
careers.
16
BMIT5103
STUDY GUIDE
TOPIC 01
Information Systems in the 2010s
Topics overview:
1. Importance of being an agile enterprise;
2. Capability of IT in improving profitability by enabling ways to connect
with & push content through social networks & mobile devices;
3. Factors which determine the business value of IT & IS;
4. BPM cycle & its challenges;
5. Support of IT in enabling an organisation to respond towards business
pressure;
6. SWOT analysis & strategic planning analysis;
7. Porters competitive forces & value chain model;
8. Importance of learning IT.
17
BMIT5103
STUDY GUIDE
TOPIC 01
Information Systems in the 2010s
No
Focus areas
Assigned readings
Chapter 1, pp 5 - 8
Chapter 1, pp 8 - 11
Chapter 1, pp 16 - 21
Chapter 1, pp 22 - 24
18
BMIT5103
STUDY GUIDE
TOPIC 01
Information Systems in the 2010s
Content summary:
- Positioning IT to optimise performance:
Characteristics of an agile organisation;
Opportunities created by the mass migration of users from PCs to mobile
devices;
Ways to assess the value of an innovation;
Doing business with a comprehensive business model.
19
BMIT5103
STUDY GUIDE
TOPIC 01
Information Systems in the 2010s
20
BMIT5103
STUDY GUIDE
TOPIC 01
Information Systems in the 2010s
21
BMIT5103
STUDY GUIDE
TOPIC 01
Information Systems in the 2010s
Study questions:
1.
2.
3.
4.
22
BMIT5103
STUDY GUIDE
TOPIC 02
IT Infrastructure & Support Systems
Learning outcomes:
1.
2.
3.
4.
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BMIT5103
STUDY GUIDE
TOPIC 02
IT Infrastructure & Support Systems
Topics overview:
1. Business IS & business software applications;
2. Hierarchy of knowledge from data & information;
3. Types of IS & support, specifically Transaction Processing systems
(TPS), Management Information systems (MIS) & Decision Support
systems (DSS);
4. Supply chain & logistics support include RFID systems to track &
monitor products & materials;
5. IT infrastructures, cloud computing & services include virtualisation &
enterprise clouds;
6. Issues in moving workloads from enterprise to the cloud.
24
BMIT5103
STUDY GUIDE
TOPIC 02
IT Infrastructure & Support Systems
No
Focus areas
Assigned readings
Chapter 2, pp 33 - 34
Chapter 2, pp 35 - 42
Chapter 2, pp 43 - 45
Chapter 2, pp 46 - 50
25
BMIT5103
STUDY GUIDE
TOPIC 02
IT Infrastructure & Support Systems
Content summary:
- Data & software application concepts:
Definition of business software applications & how they support business
processes & functions;
Transformation of data to information & information to knowledge.
26
BMIT5103
STUDY GUIDE
TOPIC 02
IT Infrastructure & Support Systems
Characteristics of IT infrastructure;
Purpose & functions of virtualisation;
Initiatives for adopting enterprise clouds or private clouds;
Definition of cloud computing & reasons for using the cloud;
Services available in the cloud;
Issues & challenges in moving workloads from the enterprise to the cloud.
27
BMIT5103
STUDY GUIDE
TOPIC 02
IT Infrastructure & Support Systems
Study questions:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Explain IS;
Differentiate data, information & knowledge;
Differentiate TPS, MIS & DSS;
Explain how MIS supports the needs of middle-level managers;
Describe how IT can support the supply chain of a retailer;
Discuss the benefits of RFID in supply chain;
What virtualisation is;
Describe cloud computing & the benefits it can offer;
Describe software as a service & its benefits;
How accurate reporting systems can improve operational & strategic
performance.
28
BMIT5103
STUDY GUIDE
TOPIC 03
Data, Text & Document Management
Learning outcomes:
1.
2.
3.
4.
29
BMIT5103
STUDY GUIDE
TOPIC 03
Data, Text & Document Management
Topics overview:
1. Importance of managing data, text & document & their impacts on business
performance;
2. Associating data, text & documents as strategic assets of organisations &
proving necessity of data management;
3. Need for a database & a data warehouse for storing & managing data;
4. High-quality data depends on effective approaches to data management;
5. Data visualisation deployment for supporting decisions;
6. Problems & issues which occur due to poor management of data;
7. MDM consolidates data from various data sources into a master reference
file which creates accurate & consistent data across the enterprise; concept
& definition of a master reference file;
8. Data quality & integrity is still the main concern when storing & managing
data to gain users trust;
Information Technology for Managers
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BMIT5103
STUDY GUIDE
TOPIC 03
Data, Text & Document Management
31
BMIT5103
STUDY GUIDE
TOPIC 03
Data, Text & Document Management
No
Focus areas
Assigned readings
Chapter 3, pp 59 - 69
Chapter 3, pp 69 - 72
Chapter 3, pp 72 - 76
Chapter 3, pp 76 - 82
Chapter 3, pp 82 - 84
32
BMIT5103
STUDY GUIDE
TOPIC 03
Data, Text & Document Management
Content summary:
- Data, text & document management:
Data is foundation of any IS & needs to be managed for its useful life cycle;
Managers & information workers may be constrained by data that cannot be
trusted because it is incomplete, out of context, outdated, inaccurate &
inaccessible, therefore requiring a longer time to analyse;
Data visualisation & decision support tools function to format data into
meaningful contexts for users;
Data quality, integrity, privacy & ethics;
Roles of text mining & analysis, document management & DMS towards
ensuring business efficiency & productivity.
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BMIT5103
STUDY GUIDE
TOPIC 03
Content summary (cont.):
BMIT5103
STUDY GUIDE
TOPIC 03
Data, Text & Document Management
Study questions:
1.
2.
3.
4.
5.
6.
7.
8.
9.
35
BMIT5103
STUDY GUIDE
TOPIC 04
Network Management & Mobility
Learning outcomes:
1.
2.
3.
4.
5.
36
BMIT5103
STUDY GUIDE
Topics overview:
TOPIC 04
BMIT5103
STUDY GUIDE
TOPIC 04
Network Management & Mobility
No
Focus areas
Assigned readings
Business networks
Chapter 4, pp 94 - 98
Chapter 4, pp 98 - 101
Collaboration
38
BMIT5103
STUDY GUIDE
TOPIC 04
Network Management & Mobility
Content summary:
- Business networks :
Basic functions i.e. collaboration, mobility & search which are supported by
business networks;
Techniques to transmit signals from a sender to a receiver of a
communication: circuit switching & packet switching;
Networks & factors that determine their functionalities;
IP networks enable convergence of voice, data & video;
Growth of high-capacity networks;
Network devices & their functions;
Mobile network indicators.
39
BMIT5103
STUDY GUIDE
TOPIC 04
Network Management & Mobility
- Collaboration:
Virtual collaboration;
Group work & decision-making process;
Benefits of working in a group & dysfunctions of the group process;
Support technologies for collaboration.
40
BMIT5103
STUDY GUIDE
TOPIC 04
Network Management & Mobility
Study questions:
1.
2.
3.
4.
5.
6.
7.
41
BMIT5103
STUDY GUIDE
TOPIC 05
IT Security, Crime, Compliance & Continuity
Learning outcomes:
1. State the objectives, functions & financial value of IT security;
2. Explain IS vulnerabilities, threats, attack methods & cybercrime
symptoms;
3. List crimes committed against computers & crimes committed with
computers;
4. Explain key methods of defending IS, networks & wireless devices;
5. State network security risks & defences;
6. Describe internal control & fraud as well as fraud legislation;
7. Describe business continuity & disaster recovery planning methods.
42
BMIT5103
STUDY GUIDE
TOPIC 05
Topics overview:
43
BMIT5103
STUDY GUIDE
TOPIC 05
44
BMIT5103
STUDY GUIDE
TOPIC 05
IT Security, Crime, Compliance & Continuity
No
Focus areas
Assigned readings
Network security
45
BMIT5103
STUDY GUIDE
TOPIC 05
Content summary:
Unintended threats;
Internal threats;
IT attacks;
Targeted attacks;
Botnets;
Malware & Botnet defences.
46
BMIT5103
STUDY GUIDE
TOPIC 05
IT Security, Crime, Compliance & Continuity
- Network security:
47
BMIT5103
STUDY GUIDE
TOPIC 05
IT Security, Crime, Compliance & Continuity
48
BMIT5103
STUDY GUIDE
TOPIC 05
IT Security, Crime, Compliance & Continuity
Study questions:
1. Identify the potential victims of an organisations data breach;
2. Describe time-to-exploitation and the trend in the length of such a time;
3. Describe a multi-link attack and suggest ways to solve it;
4. Describe two causes of the top information problems at organisations;
5. Define & give three examples of an intentional threat & an unintentional threat;
6. Describe social engineering and give an example;
7. List & specify three types of malware;
8. Identify Botnets risks & explain how to mitigate the risks;
9. Explain the differences between an IDS & an IPS;
10.Explain how identity theft can occur;
11.Describe the major objectives of a defence strategy;
12.Discuss access control by giving one example;
13.Describe biometric controls and give two examples;
14.Explain network access control (NAC) products;
15.Why information control & security should be of prime concern to management.
49
BMIT5103
STUDY GUIDE
TOPIC 06
E-Business & E-Commerce
Learning outcomes:
1. Describe e-business strategies & e-commerce operations;
2. List effective business-to-consumer e-commerce applications;
3. Explain business-to-business applications, logistics, procurement,
order fulfilment & payment systems;
4. Describe e-government activities & public sector e-commerce;
5. Examine e-commerce support services;
6. Identify & describe ethics & legal issues of e-business.
50
BMIT5103
STUDY GUIDE
TOPIC 06
Topics overview:
51
BMIT5103
STUDY GUIDE
TOPIC 06
Topics overview (cont.):
10. The major B2B applications are selling from catalogues & by forward auctions (the sellside marketplaces), buying in reverse auctions & in group & desktop purchasing (the
buy-side marketplace) & trading in electronic exchanges;
11. E-government commerce can take place between government & citizens, between
businesses & governments, or among government units. It makes government
operations more effective & efficient;
12. New electronic payment systems are needed to complete transactions on the Internet.
Electronic payments can be made by e-checks, e-credit cards, purchasing cards, ecash, stored-value money cards, smart cards, personto-person payments via services
such as Paypal, electronic bill presentment & payment & e-wallets;
13. Order fulfilments are especially difficult & expensive in B2C because of the need to
ship relatively small orders to many customers. Several activities take place, someof
which can be done simultaneously; others must be done in sequence. Activities that
take place in order fulfilments include: (1) making sure the customer will pay; (2)
checking for in-stock availability; (3) arranging shipments; (4) insurance; (5)
replenishment; (6) in-house production; (7) use of contractors; (8) contacts with
customers; & (9) returns (if applicable);
14. Ethical & legal issues are persistent in e-commerce & must constantly be addressed.
Information Technology for Managers
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BMIT5103
STUDY GUIDE
TOPIC 06
E-Business & E-Commerce
No
Focus areas
Assigned readings
e-Government
53
BMIT5103
STUDY GUIDE
TOPIC 06
E-Business & E-Commerce
Content summary:
- e-Business challenges & strategies :
54
BMIT5103
STUDY GUIDE
TOPIC 06
E-Business & E-Commerce
55
BMIT5103
STUDY GUIDE
TOPIC 06
Study questions:
56
BMIT5103
STUDY GUIDE
TOPIC 07
Mobile Computing & Commerce
Learning outcomes:
1. Mobile computing technologies;
2. Emergence of the mobile financial services industry;
3. Growing role of mobile computing in shopping, entertainment, gaming,
hospitality & travel & advertising;
4. Growth of location-based services & commerce;
5. Expansion of enterprise handhelds that make use of mobile computing
technology.
57
BMIT5103
STUDY GUIDE
Topics overview:
TOPIC 07
Mobile Computing & Commerce
1. Technologies of mobile computing & its roles in shopping, entertainment, gaming, hospitality & travel
& advertising;
2. Mobile computing & commerce are based on a foundation of mobile software (operating systems &
handhelds) & wireless networks; Mobile computing devices include laptop computers, iPad, mobile
devices like smartphones & PDAs, e-readers & slate computersas well as wearable computers.
3. A wide variety of mobile operating system exists to power smartphones & other mobile devices; this
presents a challenge for mobile website & handheld programmers;
4. Wireless networksbased on Wi-fi & telecommunications technology (e.g. 3G & 4G) have expanded
considerably in the last few years, offering wide-scale coverage for mobile users;
5. People are increasingly using mobile devices, especially smartphones, to perform financial
transactions, including banking, credit card transactions & stock purchases;
6. Numerous mobile electronic payment systems have been developed. It remains to be seen which
one(s) will be accepted by merchants & consumers;
7. People access financial services using a combination of mobile media channels including SMS, text &
short code, mobile Web browsers & customised smartphone applications (apps);
8. Mobile retail shopping has grown considerably of late. Japanese consumers have embraced mobile
commerce more than any other group but American interest in mobile retail is alarming;
9. Shoppers are increasingly using their mobile devices to find product & price information while
shopping in traditional stores. Smartphones & other mobile devices are becoming a key channel for
entertainment such as music, movies & games;
10. Hotels & others in the hospitality & travel industries are expanding their use of mobile apps to provide
greater
service
& convenience to travellers;
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Information
Technology
for Managers
BMIT5103
STUDY GUIDE
TOPIC 07
11. Mobile social networking is expected to grow dramatically over the next decade & experts predict it
will be a primary driver of mobile computing technology;
12. Advertising through the mobile channel is attractive to businesses because it allows them to send
targeted messages to prospective customers. These messages can be based on users location
which can be determined using GPS technology;
13. A mobile portal is a customer channel, optimised for mobility that aggregates & provides content &
services for mobile users;
14. Location-based commerce (LBC) or services refers to the delivery of advertisements, products,
information or services to customers whose locations are known at a given time;
15. An increasing number of hanhelds are evident in several industries, particularly in transportation.
These handhelds relate mainly to customer service, advertising/marketing & operations;
16. Many organisations use mobile computing technology to improve their operations, automate their
sale force & improve employee communications & interactions. These uses are referred to as mobile
enterprise applications;
17. Retailers are increasingly using mobile technology to improve operations in their stores & provide
enhanced customer service & inventory management. Mobile SCM refers to the use of mobile
computing technology to manage the flow of goods from the point of manufacturer to the end user;
18. Mobile computing technology allows different business organisations in a supply chain to
communicate & share information in order to improve the efficiency of the whole distribution system.
19. CRM systems are increasingly being enhanced with mobile technology to improve the ability of
businesses & their partners to provide greater service & value to end users.
Information Technology for Managers
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BMIT5103
STUDY GUIDE
TOPIC 07
Mobile Computing & Commerce
No
Focus areas
Assigned readings
60
BMIT5103
STUDY GUIDE
TOPIC 07
Mobile Computing & Commerce
Content summary:
- Mobile computing technology:
Mobile computing devices;
Mobile computing software;
Wireless network growth.
61
BMIT5103
STUDY GUIDE
TOPIC 07
Mobile Computing & Commerce
62
BMIT5103
STUDY GUIDE
TOPIC 07
Mobile Computing & Commerce
63
BMIT5103
STUDY GUIDE
TOPIC 07
Mobile Computing & Commerce
Study questions:
1. Describe three technological foundations of mobile computing;
2. List some of the reasons why is it can be difficult to categorise mobile computing
devices;
3. What factors have led to the recent growth of the smartphone market;
4. Describe two kinds of basic transactions requiring mobile payment systems;
5. Identify the most common security risks associated with mobile banking;
6. Describe some mobile payment systems;
7. Describe how shoppers use mobile devices to enhance their shopping experience;
8. How targeted advertising is done wirelessly;
9. Describe some location-based applications - particularly advertising;
10.Describe how mobile computing is used to improve supply chain management;
11.Explain how mobile computing technology is used to enhance the safety &
effectiveness of the health care industry;
12.Describe GPS & GIS and what they are used for;
13.How people use mobile devices to conduct banking & other financial services.
64
BMIT5103
STUDY GUIDE
TOPIC 08
Web 2.0 & Social Media
Learning outcomes:
1. Nature of Web 2.0 & its business applications;
2. Online communities & how social networking services are evolving;
3. How businesses use web 2.0 applications to carry out a variety of
business functions more effectively;
4. How businesses evaluate the effectiveness of their social media
strategies & tactics;
5. How the Internet is evolving & the significant changes that will take
place in the near future.
65
BMIT5103
STUDY GUIDE
TOPIC 08
Web 2.0 & Social Media
Topics overview:
1. Web 2.0 & social media;
2. Web2.0 consists of several tools that allow for enhanced social interaction onthe
Web;
3. The new social Web is changing the way people communicate, their behaviour &
their expectations of how business organisations should interact with them;
4. Typical Web 2.0 applications include blogs, wikis, social networking services,
sharing sites, RSS, widget, mashup & social benchmarking;
5. Online communities predate the World Wide Web & can takea variety of forms;
6. The social graph describes how we are all connected to one another through
relationships;
7. Giant global graph describes the connection between people and/or documents &
pages online;
8. Social networking services are a dominant form of online community today &
include companies such as Facebook, Ozone, Orkut & Habbo;
9. Enterprise 2.0 refers to the use of Web 2.0 technologies for business use;
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BMIT5103
STUDY GUIDE
TOPIC 08
Web 2.0 & Social Media
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BMIT5103
STUDY GUIDE
TOPIC 08
Web 2.0 & Social Media
No
Focus areas
Assigned readings
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BMIT5103
STUDY GUIDE
TOPIC 08
Web 2.0 & Social Media
Content summary:
- Web 2.0 & social media:
69
BMIT5103
STUDY GUIDE
TOPIC 08
Web 2.0 & Social Media
70
BMIT5103
STUDY GUIDE
TOPIC 08
Web 2.0 & Social Media
Semantic web;
Language(s) of Web 3.0;
Artificial intelligence;
Mobility;
Barriers to overcome.
71
BMIT5103
STUDY GUIDE
TOPIC 08
Web 2.0 & Social Media
Study questions:
1.
2.
3.
4.
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BMIT5103
STUDY GUIDE
TOPIC 09
Operational Planning & Control Systems
Learning outcomes:
1. Describe how functional systems support managers & workers at the
operational level;
2. Explain the support provided by Manufacturing & Production/
Operations systems;
3. Explain the support provided by Marketing & Sales systems;
4. Explain the support provided by Accounting & Finance systems;
5. Explain the support provided by Human Resources systems.
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BMIT5103
STUDY GUIDE
TOPIC 09
Topics overview:
1. IS applications & their support on the functional activities of an organisation;
2. Major business functional areas are production/operation management, marketing,
accounting/finance & human resources management;
3. Backbone of most IS applications is TPS which take cares of the routine mission
central operations of the organisation;
4. Core area of IT support to production/operations management is logistics & inventory
management: JIT, mass customisation & CRM;
5. Financial IS deal with topics such as: investment management, financing operations,
raising capital, risk analysis & credit approval;
6. Accounting IS cover many non-TPS applications in areas such as cost control,
taxation & auditing;
7. Most tasks related to human resource development can be supported by Human
Resource systems;
8. These tasks include employee recruitment & selection, hiring, performance
evaluation, salary & benefits administration, training & development, labour
negotiation & work planning;
9. Online Human Resource systems are extremely useful for recruiting & training.
74
BMIT5103
STUDY GUIDE
TOPIC 09
Operational Planning & Control Systems
No
Focus areas
Assigned readings
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BMIT5103
STUDY GUIDE
Content summary:
TOPIC 09
Operational Planning & Control Systems
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BMIT5103
STUDY GUIDE
TOPIC 09
Operational Planning & Control Systems
77
BMIT5103
STUDY GUIDE
TOPIC 09
Operational Planning & Control Systems
Study questions:
1. List the major characteristics of TPS;
2. Describe the importance of high quality (error-free) data entry;
3. Describe the importance of Web analytics & show some of its applications;
4. Explain the function of POM in an organisation and how it can be enhanced with IT;
5. Describe three categories of inventory costs;
6. Explain the difference between a project & operations;
7. Define data-driven marketing;
8. What marketing strategies can be enhanced by the Web;
9. How financial planning & budgeting are facilitated by IT;
10.Explain how accounting IS help deter fraud;
11.Define capital budgeting;
12.List IT-supported recruitment activities;
13.How training can be done online;
14.Describe IT support for employee selection, promotion & development;
15.Which functional areas are related to payroll & how the relevant information flow.
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BMIT5103
STUDY GUIDE
TOPIC 10
Enterprise Information Systems
Learning outcomes:
1. How enterprise systems support cross-functional & multinational
operations;
2. Why companies need Enterprise Resource Planning (ERP) systems;
3. Supply Chain Management (SCM) networks & solutions;
4. Collaborative Planning, Forecasting & Replenishment (CPFR);
5. Customer Relationship Management (CRM) systems;
6. Benefits of Knowledge Management (KM) systems.
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STUDY GUIDE
TOPIC 10
Enterprise Information Systems
Topics overview:
1. IS support several departments and/or the entire enterprise;
2. A good example is ERP which supports supply chains & CRM;
3. Supply chains connect suppliers to manufacturers, departments inside a
company to one another & a company to its customers which are supported
by a variety of IT application programs;
4. Supply chain must be completely managed from the raw materials to the end
customers; typical supply chains involve the upstream, internal &
downstream;
5. Lack of coordination & communication among players along the supply chain
can cause Bullwhip effect problems;
6. Supply chain problems can be supported & solved by IT, such as appropriate
inventory management, vertical integration, information sharing, VMI, supply
chain collaboration, RFID supply chain teams, virtual factories & wireless
solutions. SCM evolves by integrating routine transactions, including internal
suppliers/customers & external suppliers/customers, in ERP & extended ERP;
Information Technology for Managers
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STUDY GUIDE
TOPIC 10
Topics overview (cont.):
7. BI & CRM applications are integrated into supply chain software. CRM is an
enterprise-wide activity through which an organisation takes care of its
customers & their needs;
8. Good communication & collaboration are IT-supported & web based;
9. Knowledge management (KM) is a process which helps organisations
identify, select, organise, disseminate & transfer important information &
expertise that typically reside within the organisation in an unstructured way;
KM model involves following cyclical steps: create, capture, refine, store,
manage & disseminate knowledge;
10.Several technologies can establish a Knowledge Management system:
Internet, Intranet, data warehousing, DSS tools, groupware, etc. KM has
many potential benefits resulting from reuse of expertise;
11.Success of a KM system is difficult to measure; traditional methods of
financial measurement are not appropriate since they do not consider
intellectual capital as an asset; non-financial metrics are typically used to
measure the success of a KM system.
Information Technology for Managers
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STUDY GUIDE
TOPIC 10
Enterprise Information Systems
No
Focus areas
Assigned readings
Enterprise Systems
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BMIT5103
STUDY GUIDE
TOPIC 10
Enterprise Information Systems
Content summary:
- Enterprise systems:
83
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STUDY GUIDE
TOPIC 10
Enterprise Information Systems
84
BMIT5103
STUDY GUIDE
TOPIC 10
Enterprise Information Systems
Knowledge;
Knowledge Management (KM);
Components of KM systems;
KM system implementation;
Integration of KM systems with other IS.
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TOPIC 10
Enterprise Information Systems
Study questions:
1. Explain the purpose of an enterprise system;
2. Describe five types of enterprise systems;
3. Describe two challenges of legacy systems;
4. Explain three types of changes needed when an enterprise system is implemented;
5. Briefly describe the challenges of legacy systems that motivate migration to ERP;
6. List & briefly describe three ERP implementation success factors;
7. Describe two barriers to ERP implementation;
8. List & describe the three main flows managed in a supply chain;
9. Describe an order fulfilment;
10. How demand uncertainty affect inventory and give an example;
11. Describe a collaborative supply chain;
12. Describe how vendor-managed inventory works;
13. List the major types of CRM;
14. List some customer-facing, customer-touching & customer-intelligent CRM tools;
15. Define KM & relate it to knowledge & intellectual capital and describe the major benefits of KM to a
company;
16. Draw the KM life cycle & explain the major steps.
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TOPIC 11
Business Intelligence & Decision Support
Learning outcomes:
1. Why organisations need BI & BI technologies as well as how to make
a business case for BI investments;
2. BI architecture, data mining, predictive analytics, dashboards,
scorecards & other reporting & visualisation tools;
3. Value of data, text & web mining;
4. Managerial decision making processes & decision processes;
5. DSS, benefits & structure;
6. Future of BI in the form of mobile intelligence (MI).
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Business Intelligence & Decision Support
Topics overview:
1. BI is driven by the need to get accurate & timely information in an easy way;
2. BPM covers methodologies, metrics, processes & systems used to drive the performance of the
enterprise;
3. Major components of BI are data warehouses and/or marts, predictive analysis, data mining, data
visualisation & Business Performance Management system;
4. Predictive analysis uses different algorithms to forecast results & relationships among variables as
well as to identify data patterns;
5. Data mining is one of the predictive analysis tools;
6. Scorecards & dashboards are common components of most performance managements systems,
performance measurement systems & BPM suites;
7. Decision making involves four major phases: intelligence, design, choice & implementation;
8. Models provide fast & inexpensive virtual experimentations with new or modified systems;
9. DSS can improve the effectiveness of decision making, decrease the need for training, improve
management control, facilitate communication, decrease costs & allow for more objective decision
making
10. The major components of a DSS are database & its management, the model based on its
management & the user-friendly interface;
11. MI & analytics in the cloud are expected to define the future BI.
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Business Intelligence & Decision Support
No
Focus areas
Assigned readings
Business Intelligence (BI) for profits & nonprofits Chapter 11, pp 325 - 326
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TOPIC 11
Business Intelligence & Decision Support
Content summary:
- Business Intelligence (BI) for profits & nonprofits:
BI cases;
Types of BI;
How to recognise the need for BI;
Business case for BI;
Overview of BI components & core functions;
Integrating disparate data stores;
Power of predictive analytics, alerts & decisionsupport;
How BI system works;
BI flaws that contribute to BI failures;
Organisational culture factors that contribute to BI success;
Defining business performance KPI.
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Business Intelligence & Decision Support
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Business Intelligence & Decision Support
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TOPIC 11
Study questions:
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TOPIC 12
IT Strategic Planning
Learning outcomes:
1. Explain the value of aligning IT & business strategies & how this
alignment can be achieved;
2. Recognise the importance, functions & challenges of IT governance;
3. Describe the reasons & benefits of aligning IT & business strategies;
4. Describe the IT strategic planning process;
5. Discuss major types of outsourcing, reasons for outsourcing & the
risks & benefits;
6. Take a forward-look at the future of BI in the form of mobile
intelligence (MI)
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Topics overview:
IT Strategic Planning
1. Value of aligning IT & business strategies & ways to achieve this alignment;
2. IT governance is concerned with ensuring that organisational investments in IT return full
value. IT performance management enables failures to be anticipated before it is too late;
3. Vital for managers to realise the importance, functions & challenges of IT governance;
4. The IT planning process results in a formal IT strategy. Several tools & methodologies are
used to facilitate IT strategic planning. Examples of these methodologies are Business
Service Management & Business Systems Planning Model;
5. Business Service Management uses real-time dashboard views to understand & predict
how IT impacts business & how business impacts IT architecture;
6. Balanced scorecard is a business management concept that transforms both financial &
non-financial data into a detailed roadmap which helps measure performance;
7. Scenario planning is a methodology which planners first create several scenarios, then a
team compile as many future events as possible that may influence the outcome of each
scenario;
8. Companies should understand major types & reasons for outsourcing as well as the risks
& benefits of outsourcing. It is also worth identifying the factors that drive the growth in
outsourcing as an IT strategy;
9. Prediction of future BI in the form of mobile intelligence (MI).
Information Technology for Managers
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IT Strategic Planning
No
Focus areas
Assigned readings
IT strategies
IT outsourcing strategies
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IT Strategic Planning
Content summary:
- IT strategies:
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Content summary (cont.):
IT Strategic Planning
- IT outsourcing strategies:
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TOPIC 12
IT Strategic Planning
Study questions:
1. Explain the difference between in-house & outsourcing IT strategies;
2. Describe the possible reasons why a high percentage of IT projects are abandoned;
3. Define the goals of IT-business alignment;
4. Why IT performance management is a key part of IT governance;
5. How IT-business alignment can be improved;
6. Describe three types of resources that IS can contribute to a firm;
7. Why it is important for the CIO to be included as a member of the CEO's senior management team;
8. Why IT strategic planning must be revisited on a regular basis;
9. Describe the IT strategic planning process;
10. Describe project portfolio & applications portfolio; when these portfolios are developed;
11. What tools & methodologies are available to assist in the IT strategic planning process; how these
methods are used to help organisations;
12. Describe some of the major reasons for outsourcing;
13. Define the benefits of outsourcing; describe the risks of outsourcing;
14. Discuss the strategies organisations should consider in managing the risks associated with
outsourcing contracts;
15. Distinguish between outsourcing & offshore outsourcing.
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TOPIC 13
Business Process Management & Systems Development
Learning outcomes:
1. Business process management (BPM), BPM tools & Service Oriented
Architecture (SOA) & their role in business agility & process
optimisation;
2. Importance of software architecture design to the maintenance &
agility of business processes;
3. IT project identification, justification, planning & triple constraints;
4. Systems development lifecycle (SDLC).
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TOPIC 13
Business Process Management & Systems Development
Topics overview:
1. Business Process Management (BPM), BPM tools & Service Oriented
Architecture (SOA) with their role in business agility & process
optimisation;
2. Importance of software architecture design to the maintenance & agility
of business processes;
3. IT project identification, justification, planning & triple constraints are
important factors to consider when doing IT projects;
4. Eight stages of systems development lifecycle (SDLC), namely,
feasibility studies, systems analysis, system design, programming,
testing, implementation, operation & maintenance.
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Business Process Management & Systems Development
No
Focus areas
Assigned readings
IT project management
Systems development
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Business Process Management & Systems Development
Content summary:
- Business Process Management (BPM) & Service Oriented Architecture
(SOA):
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Business Process Management & Systems Development
- Systems development:
Stages in SDLC;
SDLC stage 1: Systems investigation;
SDLC stage 2: Systems analysis;
SDLC stage 3: System design;
SDLC stage 4: Programming;
SDLC stage 5: Testing;
SDLC stage 6: Implementation;
SDLC stages 7 & 8: Operation & maintenance.
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TOPIC 13
Business Process Management & Systems Development
Study questions:
1. Define a business process and give three examples;
2. How a business process differs from an IS;
3. Why BPM is important;
4. What a BPM is mashup;
5. Explain the three-tier software architecture design;
6. Explain the functions of middleware;
7. List major acquisition & development strategies;
8. Compare buy option against lease option;
9. List in-house development approaches;
10.Explain the risks & limitations of end-user development;
11.Describe scope creep; why it poses risks to a project & a project manager;
12.Define the eight stages of the SDLC;
13.Explain feasibility tests & their importance;
14.Discuss the four conversion methods.
Information Technology for Managers
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TOPIC 14
Global Ecology, Ethics & Social Responsibility
Learning outcomes:
1. How IT & users can reduce their carbon footprint through green
business practices & data centre designs that conserve natural
resources;
2. Tradeoffs associated with conveniences & competitive advantages
that IT offers;
3. Impacts of constant connectivity & distractions on quality of life,
business, safety & interpersonal relationships;
4. Key trends & forecasts for IT.
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Topics overview:
1. Role of IT & users in reducing carbon emission & hence global warming, which can
potentially harm the planet, through green business practices & data centre design that
conserve natural resources;
2. IT solutions for data access, tracking, monitoring & profiling can have ethical implications
if these applications violate privacy & do not follow standard operation procedures;
3. Green computing is the study & practice of eco-friendly computing resources that
concern businesses in all industries & organisations;
4. Social media monitoring may be considered an integral component of social media
strategies because it enables marketers to discover public conversation about their
brands;
5. Globalisation, the Internet & connectivity have the potential to undermine moral
responsibility because it becomes relatively easy to ignore the harm that might be done
to others;
6. ITs capability to accumulate ever-growing amounts of data into our lives can exceed our
capacity to keep up with the data, leading to information overload. Business users are
more likely to suffer from too much data than from data scarcity. Finding the information
they need in massive collections of documents can be complicated, time consuming,
frustrating & expensive.
Information Technology for Managers
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Global Ecology, Ethics & Social Responsibility
No
Focus areas
Future of IT in business
Assigned readings
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Global Ecology, Ethics & Social Responsibility
Content summary:
- ITs role in reducing the global carbon footprint:
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Global Ecology, Ethics & Social Responsibility
- Future of IT in business:
Seven IT trends that help define how organisations & the business world are
developing.
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TOPIC 14
Global Ecology, Ethics & Social Responsibility
Study questions:
1.
2.
3.
4.
5.
6.
7.
8.
Explain global warming & the greenhouse effect; how can users &
organisations reduce their carbon footprints;
Describe the role of virtualisation in green data centres;
Explain the benefits of telework;
How wireless sensors can improve urban planning efforts;
Distinguish between presence & location and give an example of each;
Describe the consequences of connectivity or information overload;
Define information quality and name one law that requires companies
to ensure information quality;
Describe major IT trends influencing organisations.
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LEARNING SUPPORT
Seminars:
- 7 seminars (3 hrs per seminar);
- Notice date & location of the seminars;
- Notice contact infos of your facilitator & your working group.
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STUDY TIPS
Time commitments for study: 8 - 9 study hrs per topic;
Study strategy:
- Read the Study guide thoroughly;
- Look through the list of topics covered & try to examine each topic in relation to
other topics;
- Organise a study schedule & take note of the amount of time you spend on each
topic as well as the dates for submission of assignments, seminars & examination;
- Stick to your study schedule by:
Complete all assigned readings & go through as many supplementary texts as possible to
get a broader understanding of the course content;
Go through all the activities & study questions to better understand the various concepts &
facts presented in a topic;
Draw ideas from a large number of readings as you work on the assignments;
Work regularly on the assignments as the semester progresses so that you are able to
systematically produce a commendable paper.
- Review Learning outcomes when you have completed a topic or all topics to confirm
that you have achieved them & are able to do what is required.
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