Chapter 4: Quiz

Manufacturability The capability of an organization to produce an item at an acceptable profit

Serviceability The capability of an organization to provide a service at an acceptable cost or profit

Reverse engineering Dismantling and inspecting a competitors product to discover product

improvements
Research and development Research and development (R&D) Organized efforts to increase
scientific knowledge or product innovation
Product liability The responsibility of a manufacturer for any injuries or damages caused by a faulty
product.
Uniform Commercial Code Products carry an implication of merchantability and fitness. Products carry
an implication of merchantability and fitness
Cradle-to-grave assessment The assessment of the environmental impact of a product or service
throughout its useful life. The assessment of the environmental impact of a product or service
throughout its useful life
End-of-life (EOL) programs deal with products that have reached the end of their useful lives. The
products include both consumer products and business equipment
The Three Rs: Reduce, Reuse, and Recycle
Value analysis Examination of the function of parts and materials in an effort to reduce cost and/or
improve product performance.
Remanufacturing Refurbishing used products by replacing worn-out or defective components.
Design for disassembly (DFD) Design so that used products can be easily taken apart. (DFD) Design so
that used products can be easily taken apart

Standardization Extent to
variety.

Standardization Extent to which a product, service, or process lacks

Mass customization A strategy of producing basically standardized goods, but incorporating some
degree of customization.
Mass customization A strategy of producing basically standardized goods, but incorporating some
degree of customization.

Modular design A form of standardization in which component parts are grouped into modules that
are easily replaced or interchanged.
Reliability The ability of a product, part, or system to perform its intended function under a prescribed
set of conditions
Failure Situation in which a product, part, or system does not perform as intended.
Normal operating conditions The set of conditions under which an items reliability is specified. The set
of conditions under which an items reliability is specified
Improving Reliablity:

Robust design Design that results in products or services that can function over a broad range of
conditions

Quality function deployment An approach that integrates the voice of the customer into both product
and service development.
The Kano Model is a theory of product and service design developed by Dr. Noriaki Kano, a Japanese
professor, who offered a perspective on customer perceptions of quality different from the traditional
view that more is better

Concurrent engineering Bringing engineering design and manufacturing personnel together early in the
design phase. Bringing engineering design and manufacturing personnel together early in the design
phase
Computer-aided design (CAD) Product design using computer graphics. (CAD) Product design using
computer graphics
Design for manufacturing (DFM) The designing of products that are compatible with an organizations
capabilities
Design for assembly (DFA) Design that focuses on reducing the number of parts in a product and on
assembly methods and sequence. Design that focuses on reducing the number of parts in a product
and on assembly methods and sequence
Manufacturability The ease of fabrication and/or assembly.

Service blueprint A method used in service design to describe and analyze a proposed service.

Reliability The ability of a product, service, part, or system to perform its intended function under a
prescribed set of conditions.
Independent events Events whose occurrence or nonoccurrence does not influence each other.
whose occurrence or nonoccurrence does not influence each other
Redundancy The use of backup components to increase reliability

Mean time between failures (MTBF) The average length of time between failures of a product or
component
Availability The fraction of time a piece of equipment is expected to be available for operation