Académique Documents
Professionnel Documents
Culture Documents
Ch. 1
3. What can you tell about LLG’s emphasis on customer service and
innovation? In what ways does the organization support its employees
in servicing customers and in being innovative?
It is clear that LLG is focused primarily on the customer. The mission of
the firm, and the symbols used in the office (e.g. the giant wall-
mounted abacus and the “Welcome Wall”) exemplify the firm’s
commitment. There pledge to “delight” the customer, and to respond
to customer’s within 24 hours demonstrates this commitment. Within
the office, there are no telltale signs of what most people consider
boring, dull CPA work. Everywhere you look in the company’s office
you see versatility, comfort, and eccentricity. The open office design
promotes opportunities for professionals to gather.
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4. Would LLG’s approach work for all CPA firms? Why or why not? What
could other managers learn from Steven Siegel?
Each manager develops his or her own style. Not all CPA firms would
necessarily benefit from LLG’s approach. This may depend on the type
of customers, management, organizational design, and other factors
(as we see in the later chapters). Other managers could learn the value
and benefit of innovation and a strong emphasis on people as a key to
organizational success.
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Ch. 3
2. Describe how you think new cadets at the Air Force Academy “learn”
the culture.
New cadets’ identities are very closely aligned with their class,
squadron, and group. These norms play a crucial role in controlling
behavior. Also, new cadets will learn about the U.S. Air Force
Academy’s culture as they attend functions and through everyday
observation of those around them. In addition, stories, rituals, material
symbols, and language could play important roles as well if they are
used properly.
Ch.4
1. What global attitude do you think the NBA and its member teams
exhibit? Explain why this attitude has or hasn’t contributed to the
NBA’s global success.
The NBA and its member teams appear to exhibit the geocentric
attitude, a world-oriented view that focuses on using the best
approaches and people from around the globe. From this perspective,
major issues and decisions are viewed globally by looking for the best
approaches and people regardless of country origin. This attitude has
contributed to the NBA’s success because the decision makers
recognized that, in order to successfully transplant the NBA, they
would have to use the best approaches and people no matter where
they were from. They also tailored their product to best meet the
needs of the various markets they were looking at.
3. How has the NBA exhibited effective and efficient managing in the
global environment?
The NBA has capitalized on its inherent popularity around the world. In
addition, David J. Stern, NBA’s commissioner, has been instrumental in
marketing both the game of basketball and Michael Jordan globally. He
understood the similarities and differences between the domestic
(U.S.) and foreign markets. In addition, the league itself reflects a
geocentric attitude in that it has been willing to showcase talent from
around the globe.
(For another assessment of the NBA’s success in global markets,
you can look at, e.g., William Echikson, “Michael, the NBA, and the
Slam-Dunking of Paris,” Business Week, November 3, 1997, p. 82.
available in our library)
Ch. 5 (you can actually find a lot of articles about the Andersen case in web.)
Arthur Andersen
3. Using Exhibit 5.9 analyze the intensity of the ethical dilemma facing
Andersen’s employees as they were pressured to grow revenues. How
might the other factors that affect ethical and unethical behavior be
involved? (See Exhibit 5.7).
Greatness of Harm—ultimately the reputation and generally
accepted
accounting principles had to yield to pressures for revenues.
Consensus of Wrong—most society members would consider the
“cooking of the books” at Andersen to be wrong, adding to
intensity.
Probability of Harm—The company would probably have argued
that
without the revenues it would fail.
Immediacy of Consequences—the harm will be felt relatively
fast, if not
immediately, adding to intensity
Proximity to Victims(s)—the proximity is direct. Not only the
corporate
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Our answers may differ concerning the intensity and other ethical
factors, based on our own ethical background and opinions about the
events that took place at Andersen.
Ch. 6
Ch. 7
1. What role do you think goals play in planning done at Lend Lease?
Explain.
Goals play a substantial role in Lend Lease’s planning. The goal of
doing something that has never been done before is Lend Lease’s
guiding philosophy, and it creates the standard that the business
follows when determining new projects and ventures.
benefits for all. It is clear that Lend Lease’s focus on planning is driven
by their environmental concerns.
(http://www.lendlease.com/llweb/llc/main.nsf/all/all_sust_vision )
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Ch. 8