C

RYSTAL S. CUMBO-MONTAGUE
Waldorf, Maryland
301.885.8365 crystalsmontague@gmail.com
Professional Profile - https://www.linkedin.com/in/crystalcumbomontague

Energetic, innovative senior-level HR Leader with more than 15 years of experience driving effective initiatives to
acquire and nurture talent, reduce costs, mitigate risk, and ensure compliance. Analytical strategist skilled in
successfully navigating corporations through periods of accelerated growth including departmental start-ups,
acquisitions, and restructuring. Collaborative communicator continually focused on building relationships and
promoting synergy across business lines to effect cohesive, comprehensive business approaches and enhanced
profitability.
Areas of Expertise include:

Employee/Labor Relations
Benefits/Payroll Administration
Performance Management
Recruitment & Retention

Safety/OSHA/Risk Management
Organizational Development
Staff Training & Development
Regulatory Compliance

Process Improvement
Conflict Resolution
Talent Acquisition
Cost Control

E XPERIENCE & N OTABLE C ONTRIBUTIONS

ARTEX FINE ART SERVICES Landover, MD 8/2005 7/2015
HUMAN RESOURCES MANAGER/AFFIRMATIVE ACTION OFFICER
Developed rapport with leadership and integrated HR objectives to establish proactive, effective, and efficient
training and development practices. Spearheaded benefits administration, payroll of over $10.8 million annually,
performance management and performance appraisal process, employee/labor relations, recruitment and
retention, and affirmative action efforts for over 220 multi-site employees.
Directly supervised, distributed and balanced the workload of a HR Generalist, ensuring tasks and
responsibilities were performed in accordance with departmental/organizational goals and deadlines
Provided authoritative advice to senior management, supervisors, and employees on workforce practices
utilizing a range of HR practices while ensuring compliance with all federal, state and local employment laws
(i.e. EEOC, AAP, FMLA, ADAA, etc.)
Conducted job analysis and assessments to track and monitor departmental workflow, workload and performs
a variety of metrics on recruitment and staffing to ensure organizational effectiveness and to reduce
redundancies
Delivered change leadership training and management coaching to front-line mangers and senior leaders
improving overall organizational design and structure
Designed, implemented, communicated and administered overall health, welfare and safety benefits programs
adhering to current regulations (i.e. Workers compensation, Health Care Reform, ACA compliance, reporting
requirements, etc.) while ensuring market competiveness aimed to attract and retain employees
Investigated all internal harassment and discrimination claims and served as a liaison between company and
external counsel in the preparation of disposition statements for EEOC, discrimination and unemployment
claims
KEY ACCOMPLISHMENTS:
Successfully satisfied OFCCP audit requirements and avoided costly fines by instituting Affirmative Action
program
Increased employee retention and satisfaction by providing more opportunities for promotion and career
advancement by 10% of current workforce
Co-developed companys first-ever standardized applicant tracking system (ATS) to mitigate legal risk and
ensure consistent and equitable hiring practices aimed to attract and retain a diversified workforce in
accordance to EEO and Affirmative Action regulations
Executed company-wide evaluation of job descriptions and employment classifications to ensure compliance
with criteria imposed by the Department of Labor and continuity within the organization
Developed performance appraisal system including competency metrics and conducted annual training to
ensure timely, effective, and compliant appraisals
Successfully mediated conflicts and guided management through complex employee relations matters utilizing
Alternative Dispute Resolution (ADR) principles

Crystal S. Cumbo-Montague 301-645-2986 301.885.8365 crystalsmontague@gmail.com

Prevented costly litigation by instituting effective human resources policies and procedures saving thousands
of dollars in legal costs and lost productivity
Developed full-cycle recruitment and placement strategies of exempt and non-exempt level candidates, to
include posting vacancy announcements and coordinating outreach efforts aimed to attract and retain top
talent
Key role ensuring successful launch of California office, structuring and implementing programs and policies
encompassing recruiting, new hire orientation, and benefits administration in accordance with complex state
laws
Collaborated with senior staff to manage the merger and acquisition of an independently owned auction house,
streamlining and redefining workflow, roles and responsibilities, and compensation/pay practices
Led development and implementation of automated time management system (TMS) to easily collect, track,
and manage employee time and attendance, successfully reducing man hours in processing payroll

BNAI BRITH INTERNATIONAL Washington, DC 7/2001 8/2005

HUMAN RESOURCES MANAGER
Developed and implemented HR programs to support and enhance overall organizational goals and objectives
including employee relations, benefits, and payroll administration for over 160 unionized and non-unionized
multi-location employees.
Directly supervised, distributed and balanced the workload of payroll clerk ensuring tasks and responsibilities
were performed in accordance with departmental goals and deadlines
Served as an ongoing liaison between executive management and collective bargaining representatives on all
matters concerning labor management relations by participating in negotiations, impasse resolution, and
contract administration
Exercised sound judgment in the handling of investigations and disposition of grievances, adverse actions and
addressed employee disciplinary matters
Assisted in the development of collective bargaining positions, ground-rules, proposals and counter-proposals,
compromises, strategies and tactics to ensure effective and efficient organizational operations
KEY ACCOMPLISHMENTS:
Developed and introduced companys first formal performance appraisal program, creating a flexible and wellreceived tool to aid supervisors in managing and improving individual and organizational performance
Wrote and implemented employee manual for non-collective bargaining employees; covering issues including
disciplinary procedures, code of conduct, FMLA policy, and benefit information
RADIO ONE, INC. Lanham, MD 7/2000 7/2001
HUMAN RESOURCES ASSISTANT
Contributed administrative support to managers and supervisors regarding HR practices, policies and procedures.
Compiled benefits packages including offer letters, assisted with new hire orientation and employee meetings,
scheduled travel arrangements and itineraries for executive staff, and assisted with payroll processing.

E DUCATION
Master of Science, Management
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE | Adelphi, MD | 2015 - PRESENT
Bachelor of Science, Human Resource Management
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE | Adelphi, MD | 2014

P ROFESSIONAL A FFILIATIONS
Society for Human Resource Management, 2001 Present
Human Resources Society of Prince Georges County, 2015 - Present

T ECHNICAL E XPERTISE
MS Office ADP Pay eXpert ADP Workforce Now V7 PeopleTrak (HRIS) iCIMS (HRIS) PeopleSoft
(HRIS) Advance Systems (TMS) Hyrell (ATS) LexisNexis E-Verify Certified