4MelthamcloseNorthamptonNorthamptonshireNN39QY

07515714750Emailthandayo77@yahoo.com
LunguThandayo
PERSONALSTATEMENT
IamselfmotivatedindividualwhoserecentlygraduatedwithdegreeinBusiness
ComputingSystems,My degree has given me the knowledge, competence and
understanding of a wide range of skills, including SQL, Data Clustering, Cleansing and
Analytical Reporting. Ihavegreatpassionforinformationtechnologyandthishelps
mekeepupdatedandinformed.Having entered university as a mature student, I have
several years of employment experience in diverse roles including, Facilities Support
Help Desk and Service Support , this has given me a wider range of transferable skills
related to the job description including

Problem solving
Written, oral and presentation skills
Customer service

WORKEXPERIENCE
Consultancy(CKapasity ltd)
From: May 2014 to current

Installation And Configuration

Maintenance of Instances And Databases
Manage Data, Optimisation And Trouble Shooting
Implementing Security
Implement High Availability

FacilitiesSupport(IPSL)
From:May2008toAugust2012:
FacilitiesSupportHelpdeskprovidingassistancetoawiderangeofCorporate
users.

SupportCentreforatotalof5000usersSupportinvolvesonthe
phoneassistancetobothinternalandexternalcustomers


Receivingemailrequestsandreportedincidents

Passingonof incidentsor requeststotherelevantescalation

departments

Customerfacingskills

Calllogging

Teammembership

SupportLiaison

Reportmanagement(Weeklysupportstatistics)
ServiceSupportAdviser(Zamnet)
From:September2001March2006:

ServiceSupportforbroadbandclientsincluding

Commercialandnoncommercialusers.

Deliveringqualityservicesupporttoclientsandbusinesses

Providingclearcustomersupporttouserswitharangeofissues

Diagnosisandcallescalation

Settingupaccounts,emailfacilitiesandbroadband

Maintaininggoodrelationshipwithcustomers

Performingdailychecksaswellasmonitoringroutine
maintenanceonclientssystems
VolunteerTeacher
HighlandPrimaryschool
From:October1996toJune1997

Teachingcomputerskills

Settingupemailaccounts

TrainingITskills

Introducingusingcomputersoftwareapplication
toprimarySchoolstudents
KEYSKILLS
Microsoftoffice

MicrosoftSQLServer2012(CertificationTraining)

Oracle11g

Prince2(Foundation)

Tableau(AnalyticsTool)

MicrosoftProject
Concept(SQL

EDUCATION
20132014TheUniversityofNorthampton
Bsc(Hon)BusinessComputingSystems

ConsultancyProject

BusinessIntelligence

AdvancedDatabases(Oracle11genvironment)

ProjectManagement

SystemsDevelopmentApproaches
20102014TheUniversityofNorthampton
(HND)BusinessComputingSystems

ServiceManagement

JavaProgramming

WebDevelopmentApplications

HumanFactors

19921996KabulongaBoysSecondaryschool
GCEOlevels
Volunteer
RotaryClubMember(CommunityBasedVolunteer20042006
PERSONALINTEREST
Mymaininterestiswatchingtennishowever,Imuchpreferactiveparticipation,I
also
enjoylisteningtomusic,Iamakeenfollowerofcontemporarymusicfromacross
genres
REFERENCE
Rachel Fitzgerald

Boughton Green

NorthamptonUniversity
Parkcampus
NN2 7AL

Rachel.Fitzgerald@northampton.ac.uk

Carole Morrell
The University of Northampton
Newton Building
St Geoges Avenue
Northampton
NN2 6JB
Carole.Morrell@northampton.ac.uk

Kapasa Chitambala
Ckapacity ltd
49 Cheffinch close
Walderslade
Chatham
ME5 7RG
ckapasa@hotmail.com