Stephane L.

Coby
35 Carnation Road
Levittown, NY 11756
(516).735.0493
Cobyss43@gmail.com

Objective: To obtain a position that will allow me to demonstrate my excellent sales abilities,
customer service, communication, management and organizational skills.
Profile: More than 12 years of professional experience in customer service and sales with
recognized strengths in optimizing sales, proactive problem solving, and managing high priority
accounts.

Professional Experience:
Precision Signs, Amityville NY April 2008- July 2009
Project Manager
 Developed and maintained multiple relationships with clients on a local and national
level including; PepsiCo, Columbia University, Brooklyn Public Library (48
locations in total)
 Provided oversight of the production department to ensure timely delivery, and
execution of products to clients
 Effectively executed business deals, provided top-level customer service and follow-
up, including solving disputes and collecting balances as needed
 Utilized advanced time management skills within a deadline specific environment
 Detail oriented, punctual and successfully worked independently within a team
environment
 Proactively engaged new business prospects by attending networking events, as well
as analyzed client objectives and provided presentations and advertising proposals
that fit their needs

KP Signs, Bellmore, NY September 2006- April

2008
Project Manager
 Proactive approach to business solicitation on a local and national level
 Responsible for providing services to potential clients including product sales to
maximize major levels of advertising
 Production oversight to ensure that orders are manufactured according to customer
specifications
 Overseeing installations based on customer specification and ensuring 100%
satisfaction
 Demonstrated professionalism and customer service skills
World Wide Flight Services, Jamaica, NY June 2005-September
2006
Freight Agent
•Responsible for providing staff training on "Cargo Spot" software
•Personally contacted clients to resolve any customer service issues, including retrieving lost
cargo and answering questions pertaining to flight manifest
•Maintained high level of professionalism, and was recognized by clients for professionalism
and customer service skills
•Verified documentation and processed paper work for import/export cargo
•Certified hazardous goods handling for import/export cargo

Furniture Now, Farmingdale NY September 2003-February

2005 Sales Manager
•Managed employees , including recruitment, performance management, and daily assignment of
duties
•Developed inventory system to keep a track record of store merchandise
•Personal annual sales exceeding $375,000
•Provided coordination and room design for all aspects of the store

Nautica Enterprises Inc, NY April 2001-July 2002

Clientele Specialist
•Created and maintained clientele database geared towards providing personal shopping
experiences
•Store merchandising, which included creative display of clothing and grouping according to
price points and themes
•Resolved customer service issues
•Increased store sales by over $300,000

Education:

Katherine Gibbs, Melville, NY

Associates Degree in Applied Science, June 2005
Achievements: Honors/ President's List, Deans List