A

Summer Training Project Report

On
A STUDY ON AWARENESS AND SATISFACTION LEVEL OF
INVESTOR ABOUT INSURANCE SCHEMES OFFERED BY HDFC
BANK

Submitted To
KURUKSHETRA UNIVERSITY,KURUKSHETRA
IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT
FOR THE AWARD OF THE DEGREE OF
MASTER OF BUSINESS ADMINISTRATION

SESSION(2009-2011)
Under The Guidance Of:
Mr.Ankur Mittal
Deputy Manager
HDFC Bank,Jagadhri

Submitted By:
ISHA SINGLA
MBA(Final)
Roll No. :

DECLARATION
I, ISHA SINGLA of MBA (Final) of MAIMT,JAGADHRI hereby declare that I have
completed the project on A STUDY ON AWARENESS AND SATISFACTION
LEVEL OF INVESTOR ABOUT INSURANCE SCHEMES OFFERED BY HDFC
BANK in the academic year 2010-2011.The information submitted is true and original
to the best of my knowledge.
This summer training report is not being submitted to any other University for award of
any other Degree,Diploma or Fellowship.

ISHA SINGLA
ROLL NO:..

ACKNOWLEDGEMENT
Gratitude is not a thing of expression; it is more a matter of feeling
There is always a sense of gratitude which one express for others for their help and
supervision in achieving the goals. I too express my deep gratitude to each and every one
who has been helpful to me in completing the project report successfully.
First of all, I am highly thankful to Dr. Raj Kumar (Director, MAIMT) & Mr. Adarsh
Aggarwal (HOD-MBA Deptt.) for allowing me to pursue my Summer Training Report
on A study on the factors to be considered while investing in Mutual Funds give my
regards and sincere thanks to Mr. Ankur Mittal (Project Guide) who has devoted his
precious time in guiding me and helping me complete it with in time. I am indebted to the
bank employees who supported me in handling my queries. I feel self-short of words to
thanks my parents and friends who have been directly or indirectly instrumental in the
completion of the project. I am indebted to all respondents for sparing their time during
the long conversations.

ISHA SINGLA

PREFACE
Management training has gained rapid importance only recently. Management was
previously considered as an inborn art or talent.
But in todays fast developing world this view has been abandoned.
To develop managerial capabilities and to supplement their theoretical knowledge with
practical experience, the management students are required to go for training in business
organization.
This study would not only help me as a management student to gain a deep insight of
how an organization works but also to put practical usage of all the management
techniques that I have learnt during the course of my study. This project helped me
analyze the difference between the organizational realities and the theories that have been
taught in my academic sessions and also gave me a real experience of the corporate
world.
This project also helped me in understanding the working/functioning of the organization
in a better way. It also taught me how to take every experience in the right way and learn
from each one.
Finally the analysis of the report and the recommendation made by me should be
practically feasible to be put to test in real life situations .I shall consider all my hard
work worthwhile if this endeavor of mine is able to satisfy all those concerned and proves
useful to anyone or for any further study in the future.

INDEX OF CONTENTS
CHAPTER
CHAPTER 1

CONTENTS
INTRODUCTION TO
TOPIC

CHAPTER 2

CHAPTER 3

LITERATURE REVIEW

INDUSTRY PROFILE

CHAPTER 4

Introduction to the
insurance schemes
Purpose and need
for insurance
Mechanism of
insurance
Characteristic of
insurance
Benefits of
insurance schemes
Types of insurance
schemes

Introduction of
Insurance Industry
History of Insurance
Industry
Key Milestones
IRDA
Present scenario of
insurance industry

COMPANY PROFILE

Introduction of
HDFC Bank
SWOT of HDFC
Bank
Awards &
Achievements
List of Board Of

PAGE NO.
(1-38)

1
2
3
4
5-6
7-38

39-46
47-52
47
48-49
50
50-51
51-52

53-63
53-55
56-57
57-59
59

CHAPTER 5

Directors
Products & Services
offered by HDFC
Bank

OBJECTIVES &
RESEARCH
METHODOLOGY

Objectives of Study
Research Design
Sampling
Framework
Limitations of Study

CHAPTER 6

60-63

64-67

64
65
66
67

68-74
ANALYSIS &
INTERPRETATION OF
DATA

CHAPTER 7

FINDINGS

75

CHAPTER 8

CONCLUSION &
SUGGESTIONS

76
77-78

BIBLIOGRAPHY
ANNEXTURES

79-80

INDEX OF TABLES
TABLE NO.
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
4.1

6.1
6.2
6.3
6.4
6.5
6.6
6.7

DESCRIPTION
RURAL PRODUCT
TYPES OF CHILDRENS PLAN
HDFC CHILDRENS PLAN
INDICATIVE PREMIUM (1)
INDICATIVE PREMIUM (2)
TYPES OF SAVING AND INVESTMENT PLAN
SCHEDULE OF CASH LUMP SUM
MONEY BACK PLAN
INDICATIVE PREMIUM
ENDOWMENT ASSURANCE PLAN
TYPES OF RETIREMENT PLAN
PENSION PLAN
LIST OF BOARD OF DIRECTORSs
AWARNESS OF INVESTORS
TERMS AND CONDITIONS
CHARGES(FUND MANAGEMENT CHARGES)
CHARGES(MORALITY CHARGES)
SATISFACTION LEVEL (RISK)
SATISFACTION LEVEL (SAFETY)
NEED OF INVESTORS

PAGE NO.

16
21
22
23
23
29
30
32
32
34
36
38
59
68
69
70
71
72
73
74

INDEX OF FIGURES
FIGURE

DESCRIPTION

NO
1.1

TYPES OF INSURANCE SCHEMES

1.2

PROTECTION PLAN

PAGE
NO
7
8

1.3

TYPES OF PROTECTION PLAN

1.4

CHILDREN PLAN

20

1.5

TYPES OF CHILDREN PLAN

21

1.6

HEALTH PLAN

26

1.7

TYPES OF HEALTH PLAN

27

1.8

SAVING AND INVESTMENT PLAN

28

1.9

RETIREMENT PLAN

35

1.10

ANNUAL SAVING REQUIRED

35

4.1

PRODUCT RANGE OF HDFC BANK

60

4.2

ACCOUNTS AND DEPOSITS

61

4.3

LOANS PRODUCTS

61

4.4

CARDS PRODUCTS

62

4.5

INSURANCE PRODUCTS

62

4.6

FOREX SERVICES

63

6.1

AWARNESS AND SATISFACTION

68

6.2

TERMS AND CONDITIONS

69

6.3

CHRGES(FUND MANAGEMENT CHARGES)

70

6.4

CHARGES(MORALITY CHARGES)

71

6.5
6.6

SATISFACTION LEVEL(RISK)
SATISFACTION LEVEL(SAFETY)

72
73

6.7

NEED OF INVESTORS

74

CHAPTER-1
INTRODUCTION TO TOPIC

CHAPTER-2
LITERATURE REVIEW

CHAPTER-3
INDUSTRY PROFILE

CHAPTER-4
COMPANY PROFILE

CHAPTER-5
OBJECTIVES & RESEARCH METHODOLOGY

CHAPTER-6
ANALYSIS & INTERPRETATION OF DATA

CHAPTER-7
FINDINGS

CHAPTER-8
CONCLUSION & SUGGESTIONS

BIBLIOGRAPHY