ISABELA FILIP CELL-(917) 459 8303

41 BROOKSIDE CT.
HORSHAM, PA 19044
MI 12242002@ YAHOO . COM

SUMMARY OF QUALIFICATIONS
Extremely dedicated and detail-oriented management professional with extensive supervisory experience in various
positions. Proven track record in analyzing business activities and developing solutions to reduce company costs and
improve employee morale. Excellent analytical, problem solving and written and verbal communication skills. Proficient
in Windows 2000 and OS/2 Operating systems and the Microsoft Office suite of programs.

PROFESSIONAL EXPERIENCE
DHL EXPRESS
CARTAGE MANAGER-PHILADELPHIA, PA MAR.2005-PRESENT
PROMOTION
FIELD SERVICE SUPERVISOR –ELIZABETH, NJ OCT..2004-
FEB.2005

ESSENTIAL FUNCTIONS
Ensure the development and retention of assigned employees through motivational leadership,
coaching, performance evaluation and counseling activities (both on-road and in the Service Center).
Facilitate the proper pickup and delivery of customer material in accordance with DHL guidelines and
customer expectations up to and including delivery and recovery from DHL and commercial aircraft.
Attending to detail and maintaining focus on customer satisfaction and retention. Plan for both short
term and long term operational and organizational change, making appropriate recommendations for
improvements. Participate in the establishment of individual and department goals and the
implementation of procedures and performance standards necessary to achieve those goals. Participate
in the facility's employment practices including but not limited to recruiting, interviewing, applicant
tracking, background and new hire paperwork, New Employee Orientation and introductory
evaluations. Provide timely technical knowledge and cooperative assistance to others (customers,
support staff and associated departments) in escalated problem solving, decision making and service
related issues. Establish and maintain excellent communication and cooperation with all DHL Service
Centers, departments, customers, customs officials and vendors. Analyze, interpret and present to
management both written and oral reports inclusive of appropriate recommendations on issues ranging
from Service Center activities to personnel. Ensure proper service center, employee and shipment
movement record keeping, in accordance with DHL policies and procedures.

ARAMARK - UNIFORM SERVICES

District Manager - Marketing and Operations Jan, 2004-Oct2004
Responsible for maintaining satisfactory Market Center targets growth, sales, averages, and controllable issues. As a
District Manager I am in charge of a group of Route Sales Representatives that serve a specific geographical area.
UNITED PARCEL SERVICE – Willow Grove, Pennsylvania

UNITED PARCEL SERVICE Jan.1991-March,2002

Dispatch Manager 2000 - 2002
Selected to manage dispatching operations for one of the premiere package delivery companies in the world. Daily
activities include setting delivery schedules and dispatching drivers, relaying schedule changes to drivers, checking quality
of shipments, arranging for distribution of shipments not previously scheduled and ensuring on-time delivery of shipments.
Additional responsibilities include checking equipment availability regarding trailers and tractors and establishing
contingencies regarding tractor and trailer breakdowns.
• Supervise activities of 159 employees including 150 feeder drivers, two part-time supervisors, three full-time
operations management specialists and four clerical employees.
 • Manage $300 million /year tractor-trailer operation.
• Reduced company costs by reducing average payday per driver by enforcing UPS standard procedures, reduced
overtime per driver by reducing non-productive time and reduced excess staffing by checking free trailer
movement from other buildings in the district.
• Prevented customer service failures by auditing the dispatch operations on a daily basis, maintaining service
commitments and continuously cross-training dispatch personnel to ensure proper coverage in all areas.
On Road Supervisor 1998 - 2000
Earned promotion to supervise UPS driving team. Daily activities included ensuring compliance with UPS safety
regulations by reviewing driver performance from the previous day including the time spent on the road and at other
locations and end of shift time. Additional responsibilities included monitoring ICC hours to ensure compliance with DOT
regulations and training and qualifying employees to meet Commercial Drivers License requirements.
• Supervised activities of 150 drivers.
• Obtained Commercial Drivers License class A.
• Maintained good employee relations by improving payday for drivers, reinforcing safety standards and improving
driver performance.
Operation Management Specialist 1996 – 1998
Controlled district payroll consisting of 500 hourly employees and 50 clerical employees. Responsibilities included keying
timecards, running payroll reports, cross-training employees in various payroll and dispatch systems and creating a manual
outlining payroll procedures.
• Managed 22 employees including 16 car washers and six clerks.
• Established strategic relationships with key people in remote locations to ensure proper payroll processing.
• Improved employee morale and reduced company costs by providing timely and accurate payroll.
Administrative Assistant 1991 – 1996
Performed clerical payroll and dispatch duties including keying and correcting timecards and running payroll reports.
• Developed proficiency executing various United Parcel Service payroll and dispatch systems.

EDUCATION
CABRINI COLLEGE – Radnor, Pennsylvania May 2002
Bachelor of Science in Organizational Business- 3.57 GPA
Fluent in English and Romanian