Paul Mack

301 Indian Trail

Evansville, IN 47715
Home 812-401-1632
Cellular 812-890-8747
pmack4839@sbcglobal.net

OBJECTIVE

• Enthusiastic, Customer Oriented, Team Player to obtain a Career position offering challenge and
accountability.

SUMMARY OF EXPERIENCE

Experienced in B to B sales, Warehousing, Supervising, Marketing, and Customer Service

EXPERIENCE

• Customer Service/Inside Sales 1/2008-1/2010

Koorsen Fire & Security 4725 Hitch Peters Rd, Evansville, IN 47711 Dale Moore (812) 423-5600
 Assured customer satisfaction by contacting them after work was completed at their facility.
 Tracked all complaints to provide a source for future development of service and sales force.
 Offered customer solutions when choosing service or product that would meet their need.
 Managed retail store and supervised two shop employees assuring timely turnaround.
 Performed weekly inventory to assure stock levels were adequate to meet demand.
 Created and submitted Excel reports for store/shop cost analysis and tracking.
 Quoted repair work that needed to be done and contacted customer to verify status.
 Requisitioned parts needed to complete repair orders quoted.

• Account Manager 3/2007-12/2007

Koorsen Fire & Security Evansville, IN
 Established new businesses in Indiana and Illinois territory through prospecting and data mining.
 Built upon existing accounts and assured that the customer’s concerns were met in a timely manner.
 Submitted weekly projections of progress to management for forecasting.

• Account Executive 3/2003-3/2007

Lamar Advertising 4701 East Margaret Drive Terre Haute, IN 47803 Bob Caronna (812) 877-9777
 Assisted customers in the creation of an effective ad campaign by developing eye catching artwork for
market showing.
 Met or exceeded monthly budget for commission standards by building customer base
 Retained existing customers by developing good relationships in marketplace
 Submitted weekly sales report for sales tracking and regional budget projections.
• Sales Associate 5/2000 – 3/2003
Wal-Mart 650 Kimmell Road Vincennes, IN 47591 Keith Peacock (812) 886-3912
 Offered solutions to customers who were inquiring about products in my department and other area as
needed.
 Maintained proper level of inventory on shelves in accordance to company guidelines, ordering and
placement of items as the demand required.
 Assured customer satisfaction with quality of items to be purchased as well as the type of product
requested.
 Assured cleanliness of working area and safety of those who trafficked in the department that I was
assigned.

• Clinical Service Technician 12/1999 – 5/2000

Apria Healthcare 1714 North 5th Street Terre Haute, IN 47803 Sam Short (812) 232-0267
 Delivered and set-up specialty respiratory medical equipment to customer’s home or home care setting,
whether hospital or nursing home.
 Instructed the patient/caregiver in the proper use, care, and maintenance of equipment delivered.
 Assured that there was a comprehension level reached with those instructed, by requesting a return
demonstration.
 Assured accuracy in paperwork for billing, and regulatory compliance to benefit the company, and the
customer requirements.
 Assured work was completed in accordance with ordering physician’s request.

• Distribution Supervisor 1/1994-12/1999

Apria Healthcare 4859 Cumberland Road Fayetteville, NC 28306 Gary Ake (910) 426-4000

 Supervised six technicians and two warehouse employees, assured timeliness, as well as quality in the
daily work completed.
 Maintained daily schedule and on-call roster for late hour operation of technicians.
 Assured that employees had proper equipment to complete daily tasks.
 Requisitioned inventory to meet our referrals demands. (Warehouse inventory $1 million +) while
meeting set budget thresholds.
 Assured adherence to governmental entities guidelines, policies and procedures: DOT, JCAHO, OSHA,
FDA, and the state Board of Pharmacy.

• Sales and Service Technician 1/1991- 1/1994

Atlantic Fire Systems 916 Person St Fayetteville, NC 28306 Tony Parish (910) 483-5357
 Sold restaurant and other commercial fire protection equipment (B2B) and serviced after the sale within
assigned territory meeting monthly goals.
 Inspected fire equipment in businesses to assure compliance with state fire codes and other regulatory
agencies and offered solutions based upon need.
 Documented my findings and reported to owners or company management to assure needed changes
were made to meet NFPA and local fire and building codes.
• Patient Service Technician 11/1988 – 1/1991
Southeastern Hospital Supply Fayetteville, NC 28306
 Delivered and set-up hospital equipment to patients in their homes, to educate patient/caregiver in the
proper use and maintenance of the equipment delivered.
 Informed the patient/caregiver of the insurance coverage needed, and aid them in a payment plan if a co
pay is required.

• Heavy Construction Equipment Operator 5/1983-10/1988

US Army

 Built obstacles for the enemy, (mobility/counter mobility)

 Built and repaired air strips for troop deployment.
 Note: Last rank reached was E-5/SGT. Ft. Bragg, N.C. (Airborne)

EDUCATION

• Vincennes University, Vincennes, Indiana

A.A., Business Management, 2002
3.56 GPA

• Accomplishments
Computer Skills, MS Word, MS Excel and Power Point
PHI THETA KAPPA Member (National Honor Society)
ALPHA BETA GAMMA Member (Business Honor Society)
Dean’s List (Spring 2001)
Dean’s List (Fall 2002)
Outstanding Business Student Award (2001 -2002)
Golden Rope Recipient (For community involvement and classroom leadership).

• Suffield University, Twin Falls, Idaho

B.S., Business Administration, 2003
3.0 GPA

References

Name Title Years known Phone #

Bob Caronna Sales Manager 2 Yrs 800-729-9448

Keith Peacock General Manager 9 Yrs 812-886-0312

Dale Moore General Manager 3Yrs 812-423-5600