Vous êtes sur la page 1sur 41

View Machine Edition

INSTALLATION GUIDE
PUBLICATION VIEWME-IN003I-EN-EJuly 2011
Supersedes Publication VIEWME-IN003H-EN-E

Contact Rockwell

Customer Support Telephone 1.440.646.3434


Online Support http://www.rockwellautomation.com/support/

Copyright Notice

2011 Rockwell Automation, Inc. All rights reserved. Printed in USA.


This document and any accompanying Rockwell Software products are copyrighted by Rockwell Automation, Inc. Any
reproduction and/or distribution without prior written consent from Rockwell Automation, Inc. is strictly prohibited.
Please refer to the license agreement for details.
Allen-Bradley, ControlLogix, Data Highway Plus, DH+, Data Highway II, FactoryTalk, Logix5000, PanelBuilder,
PanelView, PLC-2, PLC-3, PLC-5, Rockwell, Rockwell Automation, Rockwell Software, RSAssetSecurity, RSLinx,
RSLogix, , RSView, RSView Administration Console, SLC, VersaView, and WINtelligent,are registered trademarks of
Rockwell Automation, Inc.

Trademark Notices

Any Rockwell Automation software or hardware not mentioned here is also a trademark, registered or otherwise, of
Rockwell Automation, Inc.
Other Trademarks

ActiveX, Microsoft, Microsoft Access, SQL Server, Visual Basic, Visual C++, Visual SourceSafe, Windows, Windows
ME, Windows NT, Windows 7 Professional, Windows Server-, Windows XP, and Vista are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other countries.
Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
Oracle is a registered trademarks of Oracle Corporation.
ControlNet is a registered trademark of ControlNet International.
DeviceNet is a trademark of the Open DeviceNet Vendor Association, Inc. (ODVA).
Symbol Factory is a trademark of Sofware Toolbox.
All other trademarks are the property of their respective holders and are hereby acknowledged.

Warranty

This product is warranted in accordance with the product license. The products performance may be affected by system
configuration, the application being performed, operator control, maintenance, and other related factors. Rockwell
Automation is not responsible for these intervening factors. The instructions in this document do not cover all the
details or variations in the equipment, procedure, or process described, nor do they provide directions for meeting every
possible contingency during installation, operation, or maintenance. This products implementation may vary among
users.
This document is current as of the time of release of the product; however, the accompanying software may have
changed since the release. Rockwell Automation, Inc. reserves the right to change any information contained in this
document or the software at anytime without prior notice. It is your responsibility to obtain the most current information
available from Rockwell when installing or using this product.

Document Version 6.1

Modified: June 8, 2011 2:58 pm

Contents
1 Introducing FactoryTalk View Machine Edition
About FactoryTalk View Machine Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FactoryTalk View Studio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FactoryTalk View ME Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FactoryTalk Administration Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The FactoryTalk View Machine Edition tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FactoryTalk View Studio tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FactoryTalk tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FactoryTalk Activation Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1
1
2
2
2
3
3
4
4

2 Installing and activating FactoryTalk View on personal computers


System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Required user rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Opening installation instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing FactoryTalk View Machine Edition . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing Optional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Viewing Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Viewing Product Update Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Recreate SQL Server 2008 Express instance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installation summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the FactoryTalk Activation Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Getting activations that can be borrowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using borrowed activations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Starting FactoryTalk View Studio manually . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Starting automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3 Running FactoryTalk View ME Station on PanelView Plus, PanelView Plus CE, and PanelView Plus 6 terminals
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Reinstalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

iii

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using sample applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24
24
25
25

4 Running FactoryTalk View ME Station on a personal computer


System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using sample applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27
28
28
28
28
28

5 Getting the information you need


Using the FactoryTalk View online Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Finding information about PanelView Plus 6, PanelView Plus and PanelView Plus
CE terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using FactoryTalk View Studio Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Viewing the Help contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Finding words or topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessing technical support services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Try the Users Guide and Help first . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Information on the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Contacting Rockwell Automation Technical Support . . . . . . . . . . . . . . . . . . . 36
When you call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

iv

Introducing FactoryTalk View Machine


Edition

1 Placeholder

About FactoryTalk View Machine Edition


FactoryTalk View Machine Edition is software for developing and running humanmachine interface (HMI) applications. FactoryTalk View Machine Edition is designed for
monitoring and controlling automated processes and machines.
For information about using FactoryTalk View Machine Edition to create and run
applications, see the FactoryTalk View Machine Edition Users Guide and Help.
For information about upgrading FactoryTalk View Machine Edition from a previous
version, see the Release Notes.

FactoryTalk View Studio


FactoryTalk View Studio 6.1 is a Microsoft Windows-based software program for
creating machine-level monitoring and control applications. This software runs on the
following operating systems:

Windows 7 Professional with Service Pack 1 (32-bit)

Windows 7 Professional with Service Pack 1 (64-bit)

Windows XP Professional with Service Pack 3 (32-bit)

Windows Server 2003 R2 Standard Edition with Service Pack 2 (32-bit)

Windows Server 2003 R2 Standard Edition with Service Pack 2 (64-bit)

Windows Vista Business with Service Pack 2 (32-bit)

Windows Vista Home Basic with Service Pack 2 (32-bit)

Windows Server 2008 Standard Edition with Service Pack 2 (32-bit)

Windows Server 2008 Standard Edition with Service Pack 2 (64-bit)

Windows Server 2008 R2 Standard Edition with Service Pack 1 (64-bit)

FactoryTalk View Studio contains the tools you need for creating all aspects of an HMI
application, including real-time animated graphic displays, trends, and alarm reporting.

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

FactoryTalk View ME Station


FactoryTalk View ME Station provides the run-time environment for the applications
you design using FactoryTalk View Studio. You can run machine-level applications on
PanelView Plus terminals, on PanelView Plus CE terminals, and PanelView Plus 6
terminals with the Windows CE 6.0 operating system, and on personal computers.

Additional software
The FactoryTalk View Machine Edition DVD also includes four additional software
products:
FactoryTalk Services Platform installs software that is shared among the

components of FactoryTalk View. The FactoryTalk Services Platform must be installed


before FactoryTalk View Studio or FactoryTalk View ME Station.
RSLinx Enterprise is a communication server built around FactoryTalk technology to

assist in developing and running your FactoryTalk View Machine Edition applications. It
is an OPC 2.05 compliant server and runs on a variety of platforms ranging from
dedicated PanelView Plus terminals to desktop computers.
RSLinx Classic is software that provides communications to a wide range of devices,
such as Logix5000 processors. RSLinx Classic is an OPC-compliant data server. RSLinx
Classic is available for personal computers only.
Adobe Reader X 10.0.1 is software for reading and printing the online FactoryTalk

View Machine Edition UsersGuide. This FactoryTalk View Machine Edition Installation
Guide is also available online. For information about viewing the online books, see
Chapter 5, .

FactoryTalk Administration Console


The FactoryTalk Services Platform includes the FactoryTalk Administration Console,
which you can use to set up FactoryTalk Security. FactoryTalk Security is a method for
setting up security for multiple Rockwell Automation products in one place.
FactoryTalk Security is intended to improve the security of your automation system by
limiting access to those with a legitimate need. FactoryTalk Security authenticates user
identities and authorizes user access to a FactoryTalk system. Security services are fully
integrated into the FactoryTalk Directory and are included as part of the FactoryTalk
Services Platform.
You can also set up FactoryTalk Security in FactoryTalk View Studio. For more
information, see Chapter 11, Setting up security, in the FactoryTalk View Machine
Edition Users Guide.

1 INTRODUCING FACTORYTALK VIEW MACHINE EDITION

To open the FactoryTalk Administration Console:


On the Windows Start menu, click Programs >Rockwell Software > FactoryTalk
Administration Console.
For information about using the FactoryTalk Administration Console, see FactoryTalk
Help.

The FactoryTalk View Machine Edition tools


FactoryTalk View Studio tools
These tools are installed with FactoryTalk View Studio:

Application Documenter is software that provides detailed information about

FactoryTalk applications.

Application Manager is software for renaming, copying, deleting, backing up, and

restoring applications.

DeskLock is software that prevents Windows 7 Professional, Windows XP,

Windows Server 2003 R2, Windows Vista, and Windows Server 2008 users from
exiting the FactoryTalk View application at run time. You can use this tool to set up a
customized desktop and to prevent access to Windows functions. You cannot use
DeskLock if you are running your application on a PanelView Plus, or PanelView Plus
CE, or PanelView Plus 6 terminal.

FTVIEWUSER Account Reset is software for resetting the FTVIEWUSER

account back to its default.

FTView Graphic Strings Search Replace is software for performing search and

replace operations on STRINGS that are contained within graphic displays. STRINGS
include: tags, expressions, commands or text assigned to objects.

Legacy Tag database conversion is software for converting your legacy tag

database to a new format to work with Microsoft SQL database.

ME Firmware Upgrade Wizard is software for installing new firmware releases on

an PanelView Plus, or PanelView Plus CE, or PanelView Plus 6 terminal.

ME Transfer Utility is software for moving a run-time machine-level application


(.mer file) from the development computer to PanelView Plus, and PanelView Plus
CE, and PanelView Plus 6 terminals.
Tag Import and Export Wizard is software for importing or exporting the

FactoryTalk View tag database.

1 Placeholder

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

Diagnostics Viewer is used to view FactoryTalk Diagnostics messages using the


Windows Event Viewer.

To start the tools:

On the Windows Start menu, click Programs > Rockwell Software > FactoryTalk
View > Tools, and then click the tool to start.

To start the Diagnostics Viewer:

On the Windows Start menu, click Programs > Rockwell Software > FactoryTalk
Tools > Diagnostics Viewer.

These tools are also available from the Tools menu in FactoryTalk View Studio.

FactoryTalk tools
FactoryTalk tools are installed when you install FactoryTalk Services Platform. They are
available from the Windows Start menu.
To start FactoryTalk tools:

On the Windows Start menu, click Programs >Rockwell Software >FactoryTalk


Tools, and then click the tool to start.

FactoryTalk Activation Manager


FactoryTalk Activation Manager is installed when you install FactoryTalk View, if you
choose to install the FactoryTalk Activation Manager. It is available from the Windows
Start menu.
To start FactoryTalk Activation Manager:

On the Windows Start menu, click Programs >Rockwell Software >FactoryTalk


Activation > FactoryTalk Activation Manager to start..

Installing and activating FactoryTalk View


on personal computers
This chapter describes:

system requirements.

installing FactoryTalk View Machine Edition and related software.

activating FactoryTalk View.

starting FactoryTalk View Studio and using sample applications.

System requirements
To run FactoryTalk View Studio, the recommended requirements are:

Personal computer with an Intel Pentium 4 processor (2 GHz or faster


processor recommended).

Memory (RAM). 1 GB (or more).

Hard disk space. Minimum 100 MB.

Operating system. One of:

Microsoft Windows 7 Professional with Service Pack 1 (32-bit or 64-bit).

Microsoft Windows XP Professional with Service Pack 3 (32-bit).


If you are planning to upgrade your operating system from an earlier version to
Windows XP Professional, see Answer ID 29104 (previously Tech Note
#P88739858) for information about how to perform the upgrade. If you do not
follow the recommended procedure, you will no longer be able to create or use
FactoryTalk View applications.

Microsoft Windows Server 2003 R2 Standard edition with Service Pack 2 (32-bit
or 64-bit).
Microsoft Windows Vista Business with Service Pack 2 (32-bit) or Windows Vista
Home Basic with Service Pack 2 (32-bit).

2 Placeholder

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

Microsoft Windows Server 2008 Standard edition with Service Pack 2 (32-bit or 64bit) or Windows Server 2008 R2 Standard edition with Service Pack 2 (64-bit).
FactoryTalk View Studio is tested and supported on operating systems installed from
original Microsoft media only.

Installing
The steps below explain how to install FactoryTalk View Studio, FactoryTalk View
ME Station, FactoryTalk Services Platform, FactoryTalk Activation Manager, and
RSLinx software from the FactoryTalk View Machine Edition DVD to your computer.

Required user rights


The installation process creates program folders and modifies registry entries. To make
these modifications, the user that is currently logged on must have administrative rights
on the personal computer on which FactoryTalk View is installed (for example, the
Windows 7 Professional Administrator account has these rights).
To start installation:
1. Close all open Windows programs.
2. Place the FactoryTalk View Machine Edition DVD in your DVD-ROM drive. The
DVD should start running automatically.
If the DVD does not start automatically, run D:\Setup.exe, where D is the drive
containing the DVD.
When the DVD window opens, these options are displayed:

Open Installation Instructions

Install FactoryTalk View Machine Edition

Open Release Notes

Open Product Update Help

The gray text pane on the right provides information about the options on the left. When
you move the mouse cursor over an option on the left, the text on the right describes what
selecting the option will do. You can also exit the installation DVD from this window.

Opening installation instructions


Click Open Installation Instructions to perform these actions:

Install Adobe Reader Click this heading to install Adobe Reader software on your
computer. Use Adobe Reader to read this FactoryTalk View Machine Edition
Installation Guide and the FactoryTalk View Machine Edition Users Guide included
on the DVD. To install Adobe Reader, click this heading and follow the instructions
on the screen.

Installing FactoryTalk View Machine Edition


To successfully upgrade from RSView Enterprise 4.00 to FactoryTalk View 5.00 or later, it is
essential that you follow these steps in the order they are listed.

Click Install FactoryTalk View Machine Edition to perform these installation steps:
1. Install FactoryTalk Services Platform
This step installs FactoryTalk Services Platform. If your computer has previous version of
FactoryTalk Services Platform, you are asked to uninstall the previous version.
The FactoryTalk Directory is installed and set up automatically during the installation of
FactoryTalk Services Platform. Existing FactoryTalk Directory settings, if any, are
retained on the computer.
If your operating system is Windows 7 Professional, Windows XP Professional, Windows
Server 2003, Windows Vista, or Windows Server 2008, the Windows Firewall
Configuration Utility is also installed automatically.
To install FactoryTalk Services Platform:
1. In the FactoryTalk View Machine Edition page, click Install FactoryTalk Services
Platform.

2 Placeholder

Open FactoryTalk View Installation Guide This FactoryTalk View Machine


Edition Installation Guide is available on the FactoryTalk View Machine Edition
DVD, and can be opened and read using Adobe Reader. If you do not have Adobe
Reader, you can install it from the DVD.

2 INSTALLING AND ACTIVATING FACTORYTALK VIEW ON PERSONAL COMPUTERS

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

2. If you are upgrading from a previous version, you are asked to uninstall the previous
version of Services Plactform, as the following illustration shows.

Click Ok to uninstall the previous version of Services Platform.


3. Follow the on-screen instructions.
A dialog box notifies you that existing FactoryTalk Directories (if any) have been
backed up, and gives the location of the backup files.
The FactoryTalk Services Platform is installed.
4. Click Ok when you see the following window.

2 Placeholder

When the FactoryTalk Services Platform installation finishes, the wizard closes and
returns to the Install FactoryTalk View Machine Edition page.
2. Install FactoryTalk View Machine Edition (complete)
or
Install FactoryTalk View Machine Edition Station
This step involves installing FactoryTalk View Studio and installing FactoryTalk View
ME Station. You can install FactoryTalk View ME Station only, or install both products at
the same time.
This step also installs these software products:

Microsoft SQL Server 2008 R2 Express (only installed when you choose to install
FactoryTalk View Machine Edition (complete))

RSLinx Enterprise

FactoryTalk Activation Manager

To install one or both FactoryTalk View Machine Edition products:


1. Do one of the following:

2 INSTALLING AND ACTIVATING FACTORYTALK VIEW ON PERSONAL COMPUTERS

To install both products, click Install FactoryTalk View Machine Edition


(complete).
To install FactoryTalk View ME Station only, click Install FactoryTalk View
Machine Edition Station.

2. You are warned that the installation will terminate all Rockwell Automation software
processes. Click Yes to proceed with the installation.
The FactoryTalk View Machine Edition Installation (InstallShield) Wizard opens.

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

3. If you are upgrading from a previous version, you are asked to uninstall the previous
version of FactoryTalk View, as the following illustration shows.

Click Yes to uninstall the previous version of FactoryTalk View.


4. Follow the on-screen instructions. If you choose Install FactoryTalk View Machine
Edition (complete), Microsoft SQL Server 2008 R2 Express installs to your
computer in the process. If you choose Install FactoryTalk View Machine Edition
Station, Microsoft SQL Server 2008 R2 Express will not install to your computer.
Starting from FactoryTalk View ME 6.10, FactoryTalk View ME uses Microsoft SQL Server 2008
R2 Express as the tag data source. Microsoft SQL Server 2008 R2 Express will be automatically
installed on the computer, when you install FactoryTalk View ME Studio on your computer. An
instance named FTVIEWx64TagDB is created to store all the FactoryTalk View ME tag data. If
for some reason the instance is deleted, you will need to recreate the instance manually, see
Recreate SQL Server 2008 Express instance on page 14.
The FTVIEWx64TagDB instance and FTVIEWUSER account are used only by FactoryTalk View
products, do not operate on them through any SQL database management tool directly.

After the FactoryTalk View ME software finishes installing, the Wizard Completed
window opens.

10

2 INSTALLING AND ACTIVATING FACTORYTALK VIEW ON PERSONAL COMPUTERS

2 Placeholder

5. RSLinx Enterprise and FactoryTalk Activation are defaulted to be installed on your


computer.
6. Click Finish.
7. The RSLinx Enterprise Installation Wizard starts, follow the on-screen instructions to
finish.
8. At the end of the RSLinx Enterprise installation you are given the opportunity to view
the RSLinx Enterprise Release Notes. Make your choice, and then click Finish.
9. The FactoryTalk Activation Manager Installation Wizard starts automatically.
a. Follow the on-screen instructions.
b. When you are notified that the FactoryTalk Activation Manager setup completes
successfully, click Finish.

11

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

10. At the end of the FactoryTalk View installation process you are prompted to restart
your computer. If you are not installing any other software, click Yes to restart your
computer.

Installing Optional Components


Install RSLinx Enterprise (optional)
RSLinx Enterprise is required for run-time communications. RSLinx Enterprise is
required to use the Transfer utility, and is also an option when using the Firmware upgrade
wizard.
If for some reason, you did not install RSLinx Enterprise successfully during the
FactoryTalk View Machine Edition installation, you can install it separately.
To install RSLinx Enterprise:
1. Click Install RSLinx Enterprise (optional).
2. Follow the on-screen instructions. Click OK when you are notified RSLinx Enterprise
setup completed successfully.
3. You are given the opportunity to view the RSLinx Enterprise Release Notes. Make
your choice, and then click Finish.
Install FactoryTalk Activation (optional)
If for some reason, you did not install FactoryTalk Activation successfully during the
FactoryTalk View Machine Edition installation, you can install it separately. If you have
installed FactoryTalk Activation, you can skip this step.
To install FactoryTalk Activation:
1. Click Install FactoryTalk Activation (optional).
2. Follow the on-screen instructions.
3. If Microsoft .NET Framework 3.5 SP1 is not installed on the computer, you are
prompted to install it. This software is required by FactoryTalk Activation. Follow the
on-screen instructions to install the Microsoft .NET Framework software.
4. When you are notified that the FactoryTalk Activation Manager setup completes
successfully, click OK.
Install RSLinx Classic (optional)
If your application requires communications not supported by RSLinx Enterprise, you
have the option of installing RSLinx Classic, either alone or with RSLinx Enterprise.

12

2 Placeholder

Install RSLinx Classic if you are migrating PanelView or RSView Enterprise 2.10.00
applications to FactoryTalk View.
To install RSLinx Classic:
1. Click Install RSLinx Classic (optional).
2. Follow the on-screen instructions.
3. At the end of the installation you are given the opportunity to restore a previous
RSLinx Classic configuration. To do this, click Restore, and then follow the on-screen
instructions.
4. You are given the opportunity to view the RSLinx Classic Release Notes. Make your
choice, and then click Finish.
Install Rockwell Automation Faceplates and AOIs (optional)
Rockwell Automation Faceplates and AOIs provide users with content that can help them
implement applications more efficiently.
The content delivered includes faceplates and associated AOI instructions for I/O
diagnositics, Rockwell Automation Drive control and diagnostics, and Network
diagnositics.
To install Rockwell Automation Faceplates and AOIs:
1. Click Install Rockwell Automation Faceplates and AOIs (optional).
2. Rockwell Automation Faceplates is installed automatically.

Viewing Release Notes


Click Open Release Notes to open the Product Release Notes page of the installation
DVD. You can:

Open FactoryTalk View Release Notes

Open RSLinx Enterprise Release Notes

Open RSLinx Classic Release Notes

2 INSTALLING AND ACTIVATING FACTORYTALK VIEW ON PERSONAL COMPUTERS

Click these links to open the Release Notes. The Release Notes are also available from the
installation programs for their respective products.

Viewing Product Update Help


Click Open Product Update Help to open FactoryTalk View Product Updates.

13

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

Recreate SQL Server 2008 Express instance


SQL Server 2008 Express instance FTVIEWx64TagDB stores all the FactoryTalk View
ME tag data, which ME Studio accesses. You need to recreate SQL Server 2008 Express
instance FTVIEWx64TagDBmanually under the following cases:

If for some reason you need to uninstall SQL Server 2008 Express
instanceFTVIEWx64TagDB and reinstall it.
If you only have FactoryTalk View ME Client previously installed on a computer,
and now you want to install FactoryTalk ME Studio by choosing Modify in the
InstallShield Wizard.

A message shows up asking the user to recreate the SQL server instance if user has not
done so.
To Recreate SQL Server 2008 Express instance
1. If necessary, close all open Windows programs, and then place the FactoryTalk View
Machine Edition DVD in the computers DVD drive.
If the DVD does not start automatically, run D:\setup.exe, where D is the drive
containing the DVD.
2. Click Install FactoryTalk View Machine Edition (the second option).
3. Click Optional Components, then click Recreate SQL Server 2008 Express instance
(optional).
4. Input a password twice for the SA account in the SQL Server Install window, and then
click OK. Click Guidelines for quick reference of SQL SA User Strong Password
Guidelines.
The FTVIEWx64TagDB instance and FTVIEWUSER account are used only by
FactoryTalk View products, do not operate on them through any SQL database
management tool directly.

5. To finish installing the software, follow the instructions in the wizard.

14

2 INSTALLING AND ACTIVATING FACTORYTALK VIEW ON PERSONAL COMPUTERS

Installation summary
2 Placeholder

If you are running on a 32-bit operating system, the installation does the following:
If you are running on a 64-bit operating system, the software installs via the same path under
\Program Files (x86) directory, not \Program Files.

installs the shared components for the FactoryTalk Services Platform.


installs FactoryTalk View Studio or FactoryTalk View ME Station in \Program
Files\Rockwell Software\RSView Enterprise. This folder contains the FactoryTalk
View Studio software and tools.
installs Microsoft SQL Server 2008 R2 Express along with FactoryTalk View Studio
in \Program Files\Microsoft SQL Server. This folder contains the Microsoft SQL files.
installs RSLinx Enterprise in \Program Files\Rockwell Software\RSLinx Enterprise.
This folder contains the RSLinx Enterprise files.
(optionally) installs RSLinx Classic in \Program Files\Rockwell Software\RSLinx.
This folder contains the RSLinx Classic files.
adds a \Program Files\Rockwell Software\RSUtil folder. This folder contains
Rockwell Software utilities you can use for activating FactoryTalk View Studio if you
are upgrading from RSView Machine Edition.
adds a \ME\Archives folder. This folder contains stored ME archive application files
with the .apa extension.
adds a folder containing bitmap image files that you can use on graphic objects. This
file is located in:

(Windows XP and Windows Server 2003) \Documents and Settings\All


Users\Shared Documents\RSView Enterprise\Images

(Windows 7 Professional, Windows Vista and Windows Server 2008)


\Users\Public\Public Documents\RSView Enterprise\Images
adds a folder containing sample applications for FactoryTalk View Studio and stores
applications that you create. This file is located in:

(Windows XP and Windows Server 2003) \Documents and Settings\All


Users\Shared Documents\RSView Enterprise\ME\HMI projects

(Windows 7 Professional, Windows Vista and Windows Server 2008)


\Users\Public\Public Documents\RSView Enterprise\ME\HMI projects
adds a folder containing graphic library component files and image files used in the
library displays .This file is located in:

(Windows XP and Windows Server 2003) \Documents and Settings\All


Users\Shared Documents\RSView Enterprise\ME\Libraries

15

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

(Windows7 Professional, Windows Vista and Windows Server 2008)


\Users\Public\Public Documents\RSView Enterprise\ME\Libraries

adds a folder containing graphic displays, global object displays, and image files used
for Logix5000 process faceplates. This folder is located in:

(Windows XP and Windows Server 2003) \Documents and Settings\All


Users\Shared Documents\RSView Enterprise\ME\Faceplates

(Windows 7 Professional, Windows Vista and Windows Server 2008)


\Users\Public\Public Documents\RSView Enterprise\ME\Faceplates

Activating
FactoryTalk View Machine Edition uses activation files to activate its software packages.
Without activation, FactoryTalk View Studio runs for a grace period of seven days, and
then runs in demo mode, allowing two hours of use and no more than five displays
(including the three default displays).
Without activation, FactoryTalk View ME Station also provides a seven-day grace period
before running in demo mode on personal computers. Activation is not required for
PanelView Plus, PanelView Plus CE, and PanelView Plus 6 terminals.
FactoryTalk View Machine Edition no longer ships with a physical master disk for
activating software. Instead, FactoryTalk View Machine Edition 6.10 only uses the new
electronic process, called FactoryTalk Activation. Rockwell Automation generates and
distributes the activation files over the Internet. If you are using EvRSI activation, please
contact your local Rockwell Automation Sales office or Technical Support for
information about migrating your activations to FactoryTalk Activation.
FactoryTalk Activation
FactoryTalk Activation provides a secure, software-based system for activating Rockwell
Software products and managing software activation files. With FactoryTalk Activation,
there is no need for a physical master disk or any physical media; instead, activation
files are generated and distributed electronically.
Finding more information about FactoryTalk Activation
Additional information, including instructions for using the FactoryTalk Activation
Manager, is available on the FactoryTalk View ME Getting Results DVD, included with
your installation package.
You can also find detailed information, instructions, and troubleshooting tips in the
FactoryTalk Activation Help.
After installing and launching the FactoryTalk Activation software, click Help or Learn
More . . . to open FactoryTalk Activation Help.

16

2 INSTALLING AND ACTIVATING FACTORYTALK VIEW ON PERSONAL COMPUTERS

Using the FactoryTalk Activation Manager


2 Placeholder

The FactoryTalk Activation tool is used to obtain the activation files needed to activate
your software. It can also be used to borrow activations from servers having available
activations, return activations back to servers, re-host activations, etc..
The FactoryTalk Activation Manager guides you through the process of obtaining
activation files.
To open the FactoryTalk Activation Manager:

On the Windows Start menu, click Programs > Rockwell Software > FactoryTalk
Activation > FactoryTalk Activation Manager.

To use the FactoryTalk Activation Manager:


1. In the FactoryTalk Activation Manager, click the Home tab then click Get New
Activations, or you may click Manage Activations tab, then click Get New
Activations.
2. Select the Activation Method to be used.
To provide the softwares Serial Number and Product Key, identify the activation
servers Host ID, and download activation files, follow the instructions in the
manager.
3. Save the activation file or files.
Activation files must have a .lic extension. You can save the files to the default
location:
On Windows 2003 and Windows XP the default location for FactoryTalk activation
files is: C:\Documents and Settings\All Users\Shared Documents\Rockwell
Automation\Activations
On Windows 7 Professional and Windows Vista the default location for FactoryTalk
activation files is: C:\Users\Public\Documents\Rockwell Automation\Activations"
For details, click Help in the top left corner of the page.
Protecting activation files
Activation files are simple text files that must have a .lic extension.
As long as the .lic extension is retained, you can copy or rename an activation file without
harming it. However, tampering with text inside the activation file can disable your
Rockwell Software products.
If an activation file is damaged or deleted, contact Rockwell Automation Technical
Support.

17

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

For safekeeping, keep an original set of your activation files on backup media. Use
descriptive names for the files, so that you can identify them later, and copy them back to
the appropriate computers.
Activation files are locked to the Host IDs of the computers (or dongles) that need them.
Activation will fail for Rockwell Software products on a computer where the specified
Host ID is not recognized by the activation file.

Getting activations that can be borrowed


If you are upgrading from FactoryTalk View 5.00 or earlier, the FactoryTalk View Studio
activations you have already purchased cannot be borrowed. You can replace these older
activations with newer ones free of charge by a process called rehosting, or you can add
new activations. In either case, FactoryTalk Activation software must be upgraded to
version 3.30 or later to allow borrowing of activations.
For information about rehosting, see the Getting Results DVD provided with your
installation package.

Using borrowed activations


Starting from V5.10, FactoryTalk Machine Edition supports borrowed activations for
development computers. A borrowed activation is retrieved from a pool of available
activations on the activation server, and expires after a specified length of time. Once a
borrowed activation is checked out to a particular computer, the computer can disconnect
from the network. When the time limit expires, the associated software on the computer is
no longer activated, and the activation automatically becomes available again from the
servers activation pool. A borrowed activation can also be returned to the activation
server manually before the time limit expires.
To borrow activations from a server:
1. Connect your computer to the network where the activation server is located.
2. Run the FactoryTalk Activation Manager and then click the Manager Activations
tab.
3. Click the Manage Activations tab, and then click Borrow Activations tab.To borrow a
single activation, click the checkbox that corresponds to the activation you want to
borrow, and then click Set Borrow Term. To borrow more than one activation, click
additional checkboxes for the activations you want to borrow and then click Borrow.
If you do not see the activations you want to borrow, click I Dont See My Activation
Here. The Activations in gray may not be selected as they are already borrowed by
your computer.

18

2 INSTALLING AND ACTIVATING FACTORYTALK VIEW ON PERSONAL COMPUTERS

2 Placeholder

4. In the Set Borrow Term window, set the time of the return by entering a calendar date,
net number of days, or approximate hours (shift). The default Calendar date is the
maximum borrow term for the activation or group of activations.

19

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

To return a borrowed activation before it expires:


1. Connect to the network and run the FactoryTalk Activation Manager.
2. On the Manage Activations tab, click Return Activations, select the borrowed
activations you want to return.
3. Click the Return Activations button.
To open the Activation Help:

To open FactoryTalk Activation Help. Open FactoryTalk Activation Manager, click


Help or Learn More . . .

Starting
You can start FactoryTalk View Studio manually, or you can set up the program to start
automatically when Windows starts.
For information about starting FactoryTalk View ME Station on a PanelView Plus, or
PanelView Plus CE, or PanelView Plus 6 terminal, see Chapter 3.

20

2 INSTALLING AND ACTIVATING FACTORYTALK VIEW ON PERSONAL COMPUTERS

Starting FactoryTalk View Studio manually


2 Placeholder

To start FactoryTalk View Studio

On the Windows Start menu, click Programs > FactoryTalk View Studio.

Starting automatically
To start FactoryTalk View Studio automatically each time Windows starts, include a
shortcut in the Windows Startup folder.
To add FactoryTalk View Studio to the Startup folder:
1. Browse to the location of the Launcher.exe file.
The path is \Program Files\Rockwell Software\RSView Enterprise\Launcher.exe.
2. Right-click the Launcher file name, and then click Create Shortcut.
3. Cut and paste, or drag and drop, the Shortcut to Launcher into the Startup folder.
The path in Windows XP, and Server 2003 is:
Documents and Settings\All Users\Start Menu\Programs\Startup.
The path in Windows 7 Professional, Vista and Server 2008 is:
Users\logged-in user name\AppData\Roaming\Microsoft\Windows\Start
Menu\Programs\Startup.
When you start your computer, FactoryTalk View Studio starts automatically. Depending
on how you have set up security, you might be prompted to log into FactoryTalk
Directory. For information about setting up security, see Chapter 11, Setting up security,
in the FactoryTalk View Machine Edition Users Guide.

21

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

22

Running FactoryTalk View ME Station on


PanelView Plus, PanelView Plus CE, and
PanelView Plus 6 terminals
This chapter describes:

system requirements.

reinstalling FactoryTalk View ME Station and related software.

starting FactoryTalk View ME Station and using sample applications.

System requirements
To run FactoryTalk View ME Station on a PanelView Plus, PanelView Plus CE, and
PanelView Plus 6 industrial computers, the minimum requirements are:
PanelView Plus and
PanelView Plus CE

PanelView Plus 6

Available Memory (RAM)

64 MB

512 MB

Available Flash Storage space

32 MB

512 MB

Operating System:
Microsoft Windows CE

4.1

6.0

PC Cards

Optional cards for storing temporary files or data


log files.

Installing
PanelView Plus, PanelView Plus CE, and PanelView Plus 6 terminals all come with
FactoryTalk View ME Station already installed.

Reinstalling
If necessary, you can reinstall or upgrade FactoryTalk View ME Station on the PanelView
Plus, PanelView Plus CE, and PanelView Plus 6 terminals using the Firmware Upgrade

23

3 Placeholder

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

wizard. The wizard reinstalls FactoryTalk View ME Station and RSLinx Enterprise as
well as other programs.
To determine what is included in any firmware upgrade, please refer to Answer ID 33326
(previously Tech Note #Q154160016) in the Rockwell Automation Knowledgebase.

Using the Firmware Upgrade wizard, you can:

create a firmware upgrade card that can be plugged into the terminal you are using.
update the firmware on a terminal (either PanelView Plus, or PanelView Plus CE, or
PanelView Plus 6) that is connected by a network to a personal computer.

To start the Firmware Upgrade Wizard:


1. On the development computers Windows Start menu, click Programs > Rockwell
Software > FactoryTalk View > Tools > ME Firmware Upgrade Wizard.
The development computer is the computer on which FactoryTalk View Studio is
installed.
2. Follow the instructions in the wizard to reinstall or upgrade the firmware on your
terminal.
For more information, see the Firmware Upgrade Wizard Help. Information about
installing and using the Firmware Upgrade Wizard is also available in Answer ID 25776
(previously Tech Note #A53040474) in the Rockwell Automation Knowledgebase.

Starting
You can start FactoryTalk View ME Station manually, or you can set up the program to
start automatically when the terminal is turned on.
To start FactoryTalk View ME Station on a PanelView Plus, or
PanelView Plus CE, or PanelView Plus 6 terminal:

On the terminal desktop double-click on the FTViewME Station icon.


Locate \Windows\MERuntime.exe and double-click on MERuntime.exe, the
FactoryTalk View ME Station dialog box opens.

Starting automatically
You can set up FactoryTalk View ME Station to start automatically and run a particular
application when the PanelView Plus, or PanelView Plus CE, or PanelView Plus 6
terminal is turned on.

24

3 RUNNING FACTORYTALK VIEW ME STATION ON PANELVIEW PLUS, PANELVIEW PLUS CE, AND PANELVIEW PLUS 6

Running applications
3 Placeholder

Before you can run an application on the PanelView Plus, or PanelView Plus CE, or
PanelView Plus 6 terminal, you must transfer it to the terminal.
PanelView Plus Compact terminals can load and run only Compact Machine Edition
applications. PanelView Plus CE terminals can load and run Compact Machine Edition
applications as well as non-Compact, regular applications.
For information about transferring applications to the PanelView Plus CE terminal and
preparing to run them, see Chapter 16, Transferring applications to a PanelView Plus or
PanelView Plus CE terminal, in the FactoryTalk View Machine Edition Users Guide.

Using sample applications


FactoryTalk View Studio comes with sample applications that highlight features of the
product. Most of these applications have two run-time versions, designed for two different
screen resolutions.
For example:

objects_640x480.mer

objects_800x600.mer

The sample applications are located at this path on the development computer (the
computer on which FactoryTalk View Studio is installed):

(Windows XP and Windows Server 2003) \Documents and Settings\All Users\Shared


Documents\RSView Enterprise\ME\HMI projects
(Windows 7 Professional, Windows Vista and Windows Server 2008)
\Users\Public\Public Documents\RSView Enterprise\ME\HMI projects

HMI projects contains a folder for each sample application.


To run a sample runtime application:
1. Transfer the applications .mer file to the PanelView Plus, or PanelView Plus CE, or
PanelView Plus 6 terminal and prepare to run the application.
2. Start FactoryTalk View ME Station.

25

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

3. In the FactoryTalk View ME Station dialog box, click Load Application.


4. Select the sample applications .mer file, and then click Load.
5. To replace the terminals current communication configuration with the applications
communication configuration, click Yes. Click No to keep the terminals current
communication configuration.
If you click Yes, the applications RSLinx Enterprise communication settings replace
the settings that were on the terminal. You are warned that the new settings will
overwrite the settings in the System folder.
6. To overwrite the existing settings, click Yes. To retain the existing settings, click No.
The application name is displayed in the Current application field in the FactoryTalk
View ME Station dialog box.
7. To run the application, click Run Application.

26

Running FactoryTalk View ME Station on


a personal computer
This chapter describes:

system requirements.

installing FactoryTalk View ME Station.

starting FactoryTalk View ME Station and using sample applications.

System requirements
To run FactoryTalk View ME Station on a personal computer, the minimum
requirements are:
Personal computer

Processor

Intel Pentium 4 processor (2 GHz or faster


processor recommended).

Available Memory (RAM)

1 GB (or more)

Hard disk space

Minimum 100 MB

Operating Systems:
Microsoft Windows 7 Professional with Service Pack 1 (32-bit or 64-bit).
Microsoft Windows XP Professional with Service Pack 3 (32-bit)
Microsoft Windows Server 2003 R2 Standard edition with Service Pack 2 (32-bit or
64-bit).
Microsoft Windows Vista Business with Service Pack 2 (32-bit) or Windows Vista Home
Basic with Service Pack 2 (32-bit).
Microsoft Windows Server 2008 Standard edition with Service Pack 2 (32-bit or 64-bit)
or Windows Server 2008 R2 Standard edition with Service Pack 2 (64-bit).

For more information on system requirements, See System requirements on page 5.

27

4 Placeholder

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

Installing
See Installing on page 6.

Starting
You can start FactoryTalk View ME Station manually, or you can set up the program to
start automatically when the Microsoft Windows starts.
To start FactoryTalk View ME Station on a personal computer:

On the Windows Start menu, click Programs > Rockwell Software > FactoryTalk
View > FactoryTalk View ME Station.

Starting automatically
You can set up FactoryTalk View ME Station to start automatically and run a particular
application when Microsoft Windows starts.

Running applications
Before you can run an application on the computer, you must transfer the application
.MER file to the computer.

Using sample applications


FactoryTalk View Studio comes with sample applications that highlight features of the
product. Most of these applications have two run-time versions, designed for two different
screen resolutions.
For example:

objects_640x480.mer

objects_800x600.mer

The sample applications are located at this path on the development computer (the
computer on which FactoryTalk View Studio is installed):

(Windows XP and Windows Server 2003) \Documents and Settings\All Users\Shared


Documents\RSView Enterprise\ME\HMI projects
(Windows 7 Professional, Windows Vista and Windows Server 2008)
\Users\Public\Public Documents\RSView Enterprise\ME\HMI projects

HMI projects contains a folder for each sample application.

28

4 RUNNING FACTORYTALK VIEW ME STATION ON A PERSONAL COMPUTER

To run a sample runtime application:


4 Placeholder

1. Transfer the applications .mer file to the computer.


2. Start FactoryTalk View ME Station.

3. In the FactoryTalk View ME Station dialog box, click Load Application.


4. Select the sample applications .mer file, and then click Load.
5. To replace the computers current communication configuration with the applications
communication configuration, click Yes. Click No to keep the current communication
configuration.
If you click Yes, the applications RSLinx Enterprise communication settings replace
the settings that were on the computer. You are warned that the new settings will
overwrite the settings in the System folder.
6. To overwrite the existing settings, click Yes. To retain the existing settings, click No.
The application name is displayed in the Current application field in the FactoryTalk
View ME Station dialog box.
7. To run the application, click Run Application.

29

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

30

Getting the information you need

5 Placeholder

This chapter describes:

using the FactoryTalk View Machine Edition Users Guide.

using the FactoryTalk View Studio Help.

accessing Rockwell Automation technical support services.

Using the FactoryTalk View online Users Guide


The FactoryTalk View Machine Edition Users Guide provides procedures and reference
information for creating applications in FactoryTalk View Studio and running
applications in FactoryTalk View ME Station.
To view the Users Guide while FactoryTalk View Studio is
running:

In FactoryTalk View Studio, click Help > Online Books > Users Guide.
On the development computer, click Start > All Programs > Rockwell Software >
FactoryTalk View > User Documentation > FactoryTalk View ME User Guide.
This FactoryTalk View Machine Edition Installation Guide is also available from the
Help menu.

These manuals are also available on the FactoryTalk View Machine Edition DVD.
If desired, you can print the online Users Guide. For information about printing PDF
files, see Adobe Reader Help.

Finding information about PanelView Plus 6, PanelView Plus and


PanelView Plus CE terminals
This manual for operating PanelView Plus 6, PanelView Plus and PanelView Plus CE
terminals provides procedures for setting up the terminals to run your applications.

PanelView Plus Terminals User Manual

This manual is available for download from the Rockwell Software page at:
http://www.rockwellautomation.com/rockwellsoftware/

31

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

To download the terminal manual from the Rockwell Software


page:
1. In the Rockwell Software box at the left side of the page, under Resources, click
Literature Library.
2. On the Literature Library page, in the New Search field, select Title.
3. In the box next to the New Search box, type PanelView Plus Terminal User Manual,
and then click the button with the double right arrow.
4. To open the manual, click on the PDF file at the right end of the row.
You must have Adobe Reader installed on your computer to read or print the manual.

Using FactoryTalk View Studio Help


FactoryTalk View Studio Help provides step-by-step procedures and reference
information for working with all the features in FactoryTalk View Studio.
To open Help while FactoryTalk View Studio is running, do one of
the following:

32

On the FactoryTalk View Studio menu bar, click Help > Contents.

Click the Help button or press the F1 key in any editor or dialog box.

5 GETTING THE INFORMATION YOU NEED

Viewing the Help contents


5 Placeholder

For an overview of FactoryTalk View Studio Help, click the Contents tab.

To see the
topics in a
book, click
the +.

To see a
topic, click
the topic.

33

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

Using the index


The Help index is similar to an index in a book, listing keywords for topics in Help. To see
and search the index, click the Index tab.

To see a topic,
double-click it,
or select the
topic and then
click the Display
button.

34

5 GETTING THE INFORMATION YOU NEED

Finding words or topics


5 Placeholder

To search the entire text of the Help, click the Search tab.

Type the word to


search for here,
and then click List
Topics.

Scroll through
the list to find
the topic youre
looking for.
When you find
the topic,
double-click it
to go to that
topic.

Accessing technical support services


You have many options for finding information about using FactoryTalk View and for
solving problems with FactoryTalk View.

Try the Users Guide and Help first


The FactoryTalk View Users Guide and Help provide comprehensive information about
typical uses of FactoryTalk View. Quite likely your question is answered in the
documentation.
To find the answer, use the table of contents and the index in the Users Guide and Help.

Information on the Internet


If you cannot find the answer to your question or problem in the Users Guide or Help,
you can also find information on the World Wide Web.

35

FACTORYTALK VIEW MACHINE EDITION INSTALLATION GUIDE

To open Internet support pages from FactoryTalk View Studio:

Click Help > Rockwell Automation on the Web, and then click the name of the web
page to view.

To use Rockwell Automation on the Web, you must have a web browser installed on your
computer, and you must have an active Internet connection.
The Rockwell Automation support web site
The Rockwell Automation support web site includes comprehensive searchable databases
of support information for all Rockwell Automation products. It also includes online
support, software utilities and downloads, case studies, and literature.
The support web site is located at:
http://support.rockwellautomation.com
The Rockwell Automation Knowledgebase is a searchable database of technical notes and
frequently asked questions updated daily by our support specialists. The Knowledgebase
is available from the Rockwell Automation support page.
To open the Knowledgebase:

On the Rockwell Automation support page, click Knowledgebase.

Contacting Rockwell Automation Technical Support


If you cannot find the answer to your question using any of the resources suggested above,
contact Rockwell Automation Technical Support at:
4406463434
Support staff are available Monday through Friday from 8 AM to 7 PM Eastern Standard
Time (North America only), except during holidays.

When you call


When you call, please be at your computer, and be prepared to give this information:

the product serial number


You can find this number on the Activation disk label and in the Help About dialog
box in FactoryTalk View Studio.

36

the product version number

the type of hardware you are using

the exact wording of any messages that appeared on your screen

a description of what happened, and what you were doing when the problem occurred

a description of how you tried to solve the problem

You might also be required to provide information about the FactoryTalk View add-ons
and updates that are installed on your computer.
To view the list of installed add-ons and updates:
1. In FactoryTalk View Studio, with the Explorer window active, click Help > About
FactoryTalk View Studio.
2. To view the list of installed add-ons, click Add-Ons.

37

5 Placeholder

5 GETTING THE INFORMATION YOU NEED