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Aim
This chapter aims to outline key considerations in the planning, design,
equipping and staffing of foodservice operations.
Objectives
The chapter is intended to support you in:
Developing a systematic approach to the planning, designing,
equipping and staffing of foodservice operations
Identifying the factors to be taken into account when making
operational choices
Ensuring compliance with health and safety requirements.
General considerations
The food and beverage manager responsible for a large operation, as well
as dealing with staff reporting directly, reviewing financial performance,
monitoring quality standards, overcoming obstacles and fine tuning the operation,
also has to consider innovation. Creating new operations, or renovating
existing ones, means being involved in developing new concepts or rethinking old
ones.
This can include activities such as creating new design, developing new menus,
beverage lists and rethinking approaches to production and service, which then
includes looking for new plant, equipment such as crockery, glassware, flatware
and cutlery, through to uniforms, and so on.
Trends in the international market have an impact on foodservice businesses so it
is necessary to stay in touch with forming trends. The dangers for foodservice
businesses are that they can flounder because too much has been spent on interior
design that could not be afforded or the business has suffered because the concept
is not harmonised with effective staffing and menu and beverage list design. There
is a tangible relationship between the nature of the market, the type of demand
being met and the budget available. In a competitive market unless the operation
is unique, it has to be more attractive. Customers need a reason for coming to a
particular operation rather than another offering similar products.
A systematic approach
The systematic approach to designing, planning, equipping and staffing of a
foodservice operation includes giving consideration to a wide variety of factors.
These can be grouped under six broad headings:
The market needs
Operational needs
Space allocation and requirements
Finance availability
Sustainability
Operation aspects also include consideration of, and establishing, food and
beverage control systems. This involves many different areas and individuals within
a foodservice facility. Specific areas that should be looked at, and control
procedures that should be established include:
Cash control
Sales analysis
Control of the customers bills and receipts
Food production forecasting
Control over the various storage areas, including refrigeration
Purchasing and receiving control
Portion control, and
Quality control.
Planning for these control mechanisms before the project has been
completed, or even before it is under construction, is highly recommended.
Operators significantly increase their chances for success when all of these
areas
have
been critically examined and sufficient controls have been
established.
The consideration of operational aspects also needs to take into account
the customer usage of food and beverage service areas. This will include issues
such as access to the premises and facilities such as toilets. It should also include
the needs of the disabled and of children.
Finance availability
The main financial objectives of the operations will have been considered under
stage two of the foodservice cycle (determination of policy). Under this stage the
finance available will have been determined. Consideration will also have to be
given to:
The cost of the space to be used
The purchasing policies, e.g. buying equipment, leasing equipment,
lease/rental, new or used
The expected life of the operation in terms of the product life cycle and
therefore the expected life of the equipment.
Space allocation and requirements
Taking into account the various considerations outlined above, Table 4.1
gives a rough guide to the space allocation required for different types of
foodservice operations.
Sustainability
When designing or refurbishing premises, and when selecting equipment, careful
evaluation of potential energy and water saving should be a part of each businesss
cost-saving, sustainability and corporate social responsibility (CSR) strategy. This
should also consider the longer-term use of the premises and the equipment. Apart
from improved environmental credentials and a positive perception of the business
there is potential for increased energy savings. In addition any sustainability
programme is aimed at encouraging reduction, reuse and recycling, sometimes
known as R and depicted as in Figure 4.2.
The design of foodservice facilities must at all stages reflect the need for safe and
hygienic working practices. The early involvement of the local environmental
health officer (EHO) will reduce the risk of costly later amendments bearing
in mind the legal powers of the EHO to close catering premises considered unfit for
food production. Similarly the local fire officer should be consulted prior to any
significant alterations or changes of use. Security must also be taken into account
in the design process to allow for the protection of the premises, stock,
equipment, cash, data and of course people (staff and customers).
Health and safety
The dual responsibility of employers and employees at work is to ensure
that the premises and equipment are safe and that they are kept safe so
as to prevent accidents. Employers need to assess any hazards or risks and
implement procedures to deal with any accidents. All employees should
receive training in accident prevention. Safety signs must be used to inform and
instruct people using the premises so as to prevent accidents, or what they must
do in the event of an accident.
Developing a positive health, safety and hygiene culture
It is an important function of management to develop a culture of safety. Good
management involves stimulating staff interest and motivating them to set goals to
achieve the highest standards of hygiene and safety within the organisation
Figure:
Developing a health and safety culture
then given to this stage in the process. HACCP critically examines each stage of
food production through to the final product and the consumer.
Once potential hazards in the processes have been identified, whether it is
within the preparation, processing, storage or service, then particular
attention must be given to either eliminating or minimising the hazard. One of the
advantages of HACCP is that a multi-disciplinary team is involved because it covers
the wide range of activities associated with the food product. Staff must be
trained in
HACCP and for the process to be successful they too must have
commitment.HACCP can be adapted by all sectors of the foodservice industry. The
process is not just confined to large operators. On introducing the HACCP process
into food production the following elements have to be implemented:
The Safer Food Better Business system is based on the principles of HACCP but in
an easy to understand format. It is divided into two parts. The first part is
about safe methods, e.g. avoiding cross contamination, personal hygiene, cleaning,
chilling and cooking. The second part covers opening and closing checks,
proving methods are safe, recording safe methods, training records, supervision,
stock control and the selection of suppliers and contractors. The system
also includes pre-printed pages and charts to enter the relevant information such
as temperatures of individual dishes.
Food hygiene audits
Food hygiene audits are intended to record deficiencies and areas for improvement
and to monitor performance at certain points. These may be linked to any quality
assurance (including ISO9001) criteria. The audit usually requires a suit ably
qualified person to carry out an in-depth inspection of the premises, plant and
practices. The report is presented to management and includes observations and
makes recommendations. Many foodservice establishments change their techniques
and procedures of operation without being aware of hazards that are introduced. It
is all too easy for people who are familiar with the operation to fail to see what to
outsiders are obvious problem areas emerging. Buildings may also be suffering from
wear and tear and lack of repair. Equipment may also need overhauling. Often a
hygiene audit is the only way of looking critically at the environment and thus
picking up the problem areas or practices. The frequency of these audits may vary,
depending on the type of premises. High-volume production will justify more
frequent audits. Establishments processing high-risk fresh commodities will also
require more frequent audits. All in-depth inspections require properly recorded
documentation, which provide the basis for reports to go to the people who are
able to take action. Otherwise their value is diminished. Reports should prioritise,
to assist management in their decision-making, especially when financial
implications have to be assessed and considered.
Food production areas and equipment
Factors that influence kitchen planning and design are:
The size and extent of the menu and the market that it serves
Services: gas, electricity and water
Labour, level of skills of people
Amount of capital expenditure, costs
Use of prepared convenience foods
Types of equipment available
Hygiene and food safety
Design and dcor
Multi-usage requirements.
The size and space of the food production area should enable the staff to be able
to work safely, efficiently, speedily and in comfort. The aim when planning a
kitchen is for food to be prepared and served without waste of both time
and effort. Therefore, layout design must consider working methods that improve
productivity and utilize equipment to reduce labour.
The main considerations are:
Ensuring an efficient workflow
Providing adequate work space
Creating suitable work sections
Ensuring access to ancillary areas
Determining number, type and size of equipment
Ensuring ease of cleaning and disinfecting.
Food production areas must be also designed so that they can be easily managed.
The management must have easy access to the areas under their control and have
good visibility in the areas that have to be supervised.
Workflow
Food preparation rooms should be planned to allow a workflow whereby food is
processed through the premises from the point of delivery to the point of sale or
service with the minimum of obstruction. The various processes should be
separated as far as possible and food intended for sales should not cross
paths with waste food or refuse. Staff time is valuable and a design that reduces
wasteful journeys is both efficient and cost-effective.
Newly-built premises should comply fully
appropriate hygiene and safety legislation.
the enforcement officers, as it is much
satisfactory finishes and facilities at the design
later.
Working sections
The size and style of the menu and the ability of the staff will determine
the number of sections and layout that are necessary. A straight-line layout
would be suitable for a snack bar while an island layout would be more suitable for
an hotel restaurant.
The kitchen and food premises must also have adequate facilities for hand
washing and drying in all areas of the kitchen where food processing, preparation
and handling are carried out.
Access to ancillary areas
A good receiving area needs to be designed for bringing in supplies easily, with
nearby storage facilities suitably sited for distribution of foods to preparation and
production areas.
Refuse containers must be situated outside the building preferably in a covered but
not totally enclosed area. Refuse can be divided into two types:
The best type of container for wet waste is a metal or plastic bin with a tightfitting lid that keeps out vermin and insects.
Areas must also be planned so that kitchen equipment can be cleaned and all used
equipment from the dining area can be cleared, cleaned and stored, Stillroom
facilities may also be required.
Type, amount and size of equipment
The type, amount and size of equipment will depend on the type of menu being
provided. Not only should the equipment be suitably situated but also the working
height is very important to enable the equipment to be used without causing
excess fatigue. Kitchen equipment manufacturers and gas and electricity supplies
can provide details of equipment relating to output and size.
The various preparation processes require different types for consideration
depending on what food is involved. A vegetable preparation area means that
water from the sinks and dirt from the vegetables are going to accumulate and
therefore adequate facilities for drainage should be provided. Pastry preparation
alternatively entails mainly dry processes.
Whatever the processes, there are certain basic rules that can be applied which
not only make for easier working conditions but which help to ensure that
the food hygiene regulations are complied with. Kitchens can be divided into
sections, based on the production process:
Dry areas
Stores, storage
Wet areas Fish preparation, vegetable preparation, butchery, cold
preparation
Hot wet areas
Boiling, poaching, steaming
Equipment Atmospheric steamers, pressure steamers, combination oven,
bratt pans, steam-jacketed boilers
Hot dry areas
Frying, roasting, grilling
Equipment Cool zone fryers, pressure fryers, bratt pans, roasting ovens,
charcoal grills, salamanders, induction cookers, halogen cookers,
microwave, and cook and hold ovens
Dirty areas Refuse, pot wash areas, plate wash
Equipment Compactors, refuse storage units, pot wash machines, and
dishwasher glass washers
Prepared foods will require different types of equipment and labour requirements
compare with part-prepared food or raw state ingredients.
Prepared food examples:
Sous-vide products
Cookchill
Cookfreeze
Prepared sweets.
Part prepared:
Peeled and cut vegetables
Convenience sauces and soups
Portioned fish/meat.
Raw state:
Unprepared vegetables
Meat which requires butchering
Fish requiring filleting and portioning.
Consideration must be given to the management policy on buying raw materials,
and ensure plans incorporate facilities that allow raw materials are to be handled
efficiently and safely.
The final selection of equipment will be made after detailed consideration of
The functions that will be carried out within the cooking area of the kitchen
The amount of equipment, which will depend upon the complexity of
the menus offered
The quantity of meals served.
The buyer of the equipment should also observe that all joints and welds are
smooth, and that nuts, bolts and screw heads are absent from food contact
surfaces. All hinges should be capable of being taken apart for cleaning. No
crevices in fitting panels, open joints and rough seams should be present in the
equipment, if any of these are, they have a tendency to become filled with
accumulations of food, grease and dirt which in turn will support bacterial growth
and may then provide a food source for pest infestation