Accenture

Technology
Helping you transform your business
with technology

The rules of the

game are constantly
changing
Customers are demanding more
every dayand theyre changing their
minds more. Markets are saturating
in no time flatyet new markets
are opening up all the time. Fierce
rivals are arriving from everywhere.
Shareholders insist that costs stay
low. Regulators wont quit.
And throughout, technology
continually changes the rules of
competition in such significant
ways. iPads. In-memory computing.
Cloud. Smartphones. Where were
these just a few years ago?

Businesses are now up against

tougher, more complicated
problemsones that cannot be
solved by applying yesterdays
thinking. They have few chances to
try something new; opportunities
are fleeting, risks are intensifying,
and assumptions are rapidly losing
their validity.
The nature and pace of todays
economies require our clients to be
bolder, faster, more imaginative, and
even more flexible if they wish to
succeednow and into the future.

To do this, they need an ally that

understandsintimately understands
the dynamics of the marketplace
and the interplay of technology
forces. They need someone who
will collaborate closely with them
instead of telling them what to do.
They need a very different kind
of technology partner.

What you see

is just part of
what you get
Business and technology leaders
already know what to expect from
Accenture.
They recognize that our wide range of
technology services and solutions helps
them proactively power their organizations
business strategy while continuing to meet
everyday business needs.

They know we can run their data centers

efficiently, reliably and at low cost. They
appreciate that we can implement the
most complex of ERP software installations.
They understand that we take care of their
discrete projects too: We can modernize
their application portfolios, build new
customer service applications, help them
get value from the cloud, and more.
They know we can help them get on board
with enterprise mobility and work with
them to develop rugged IT strategies that
are completely in sync with where the
business is going.

They also know that we regularly do this

on a global scale, consistently delivering
reliable, cost-effective, high-quality services
whether theyre needed in Bangkok or
Berlinor in Bangkok and Berlin.
But these days, high-caliber outsourcing,
top-notch systems integration and
outstanding global delivery capabilities
are the price of entry to start having
conversations with todays more
sophisticated clients. Today, leading clients
in every industry want more. They want
the closest of collaboration with their
technology providersthe kind of
collaboration that moves them beyond
managing IT to exploiting its full potential
to make their corporate vision a reality.

This is where Accenture stands apart. Collaboration is the thread that runs
Rooted deep in Accentures culture,
collaboration is at the heart of our
approachclose collaboration with our
clients and their teams, our technology
partners, and within our own organization.
We blend our collaborative approach to IT
with rich customer experiences and an
unerring focus on the delivery of tangible
results. In fact, long-time clients constantly
tell us their experiences with Accenture are
what bring them back time and time again.
They use terms like transparency and
engaged to say why working with
Accenture is differentand better.

through the experience our clients have

with us from beginning to end of every
project. It defines how we help clients
pinpoint issues, taking pains from day one
to identify with their primary challenges
and then working side-by-side with them
to define outcomes that put them on a
higher plane of value and equip them with
the skills to succeed far into the future.
Collaboration constantly informs our
innovation activities. And its what galvanizes
the ways in which we continually deliver
results for our clients.

Accenture not only brings

expertise and talent, it also
brings something that we
consider very importantthe
passion that they share, and
the level of understanding
and commitment to our
goals as a company.
Gustavo Maurizio
Nextel International

What makes
Accenture different
Unmatched global reachend-to-end.
There is a hardly a corner of the world
that Accenture Technology does not reach.
Our Global Delivery Network is keymore
than 170,000 professionals in more than
50 centers, Accenture offices and client
locations around the globe, comprising
the worlds largest, most diversified group
of management consulting, technology,
business process and outsourcing experts.
World-class delivery capabilities. Global
delivery at Accenture is about keeping our
promises. We are passionate about our
clients and committed to delivering high
performance. Every time.
We quickly mobilize integrated teams,
blending our collaborative teams with our
clients key staff to help them achieve
extraordinary outcomeswherever they
are. Our industry, business process and
technology expertise combined with our
unmatched standards across tools,
methods and metrics improve reliability
and productivity at any scale. Our emphasis
on continuous improvement helps us keep
improving productivity, precision and
predictability.
Together, these capabilities mean we deliver,
time and again, reliable, cost-effective and
consistently high-quality services that
generate measurable business value and
provide the same client experience anywhere
in the world.

Industry-specific solutions that fit

every need. Accentures broad industry
experience, partnering with hundreds of
companies within a sector at scale, enables
us to create new, industry-specific solutions
and technologies that speed time to value,
reduce costs and risks, and multiply the
business value of technology services. Our
capabilities enable us to deliver everything
from point solutions for one function
within one industry to large, long-term
outsourcing services and complex systems
integration that spans multiple businesses
and functions.
Network of alliances. Weve got the
industrys widest range of alliances with
top technology providersSAP, Oracle,
Microsoft, Cisco and many more. (Were
SAPs largest integration partner by far.)
Because we know our partners and their
technology inside-out, we recommend to
clients the solution that works best for them.
We are fiercely agnostic about technology
but we have very clear viewpoints about
what is most appropriate for a clients
particular challenge. Our ecosystem of
working relationships magnifies our
capabilities, cuts project risk and speeds
procurement and vendor evaluation. It
also gives us many opportunities to
convene our partners to share best ideas
with the goal of driving new benefits for
clients in future.

Innovation that drives growth.

Accentures practical innovations improve
efficiency, cut costs, redefine business
models, and enable IT to drive business
growth. We explore the future of business
and technology and use our findings to
help clients navigate from challenge to
High Performance Delivered. At the heart
of our innovation culture and capabilities
is Accenture Technology Labs, our R&D
organization whose fresh insights harness
the most promising emerging technologies
and trends for the benefit of clients.
Top talent. Committed to challenging and
fulfilling careers, investments in employee
development and strong core values,
Accenture employs the industrys top
talent, whether measured in knowledge,
skills and ability or in character, attitude
and commitment. As part of an integrated
team, our people work arm in arm with our
clients, creating a whole that is greater
than the sum of the parts.

Clients tell us they work with

us because our:
Global reach
Industry, business process, and
technology expertise
Technology independence
agnostic with a point of view
Track record of experience
Ability to drive business change
and adoption
Diverse, highly skilled, and
talented people
Our collaborative way of working

Our services
and solutions
At a glance
Communications,
Media & Tech

Financial Services

Health &
Public Service

Products

Resources

IT Strategy
IT Strategy | IT Transformation

Enterprise Architecture & Application Strategy

Enterprise Architecture | Application Strategy

Information & Data Strategy

Applications
FUNCTIONAL
Sales & Customer Service
Human Capital Management
Finance & Enterprise Performance
Supply Chain Management
Information Management

PLATFORM
SAP
Oracle
Microsoft
Java

LIFECYCLE
Technology Architecture
Application Outsourcing
Application Capacity Services
Application Testing
Application Modernization

Security
Infrastructure
Infrastructure Transformation | Network | Data Center | Workplace | Operations | Infrastructure Outsourcing

Strategic Initiatives
Analytics | Cloud | Mobility | Software | Digital

Global Delivery
Ecosystem

IT strategy
Opportunities

What we provide

When both business and technology

landscapes are changing so fast,
organizations expect their IT leaders
to make strategic investments that will
support business growth and agility,
capitalize on new and existing technologies
to gain competitive advantage, and ensure
that IT priorities are in sync with business
needs at all times.

Accenture offers a comprehensive set of IT

strategy solutions:

That means that IT groups must now work

differently, using technology in innovative
ways to achieve business results while
keeping operating costs low.

How Accenture can help

Accentures IT Strategy services help them
do exactly thatrapidly, effectively, and
anywhere in the world. We work with IT
leaders to refine and maintain the practices
and processes that will enable the IT
function to achieve operational excellence
and tight alignment with business strategy.
We collaborate with both IT and business
leaders to develop more effective ways
to address immediate IT needs, get the
most business value from IT investments,
and position IT organizations to deliver
measurable business benefits far into
the future. And we help organizations
to evaluate newer technologies, such as
cloud computing, and to integrate them
into a broader IT strategy and governance
roadmap that brings about the best
possible business benefits.

Our IT strategy services help organizations

shape the direction of IT to maximize
shareholder and business value. We team
with clients to determine how new trends
and emerging technologies such as cloud
can be harnessed and integrated into the
broader IT strategy to yield maximum
benefit for the business. The strategies
that we help organizations develop are
detailed and actionable, reflecting our deep
experience of industry, IT and business
processes and our ability to implement as
well as plan.

Our enterprise architecture services

help organizations establish and implement
a vision, road map and governance for
using IT so it addresses todays business
needs and supports growth. With our
assistance, organizations can better identify
where they can get the greatest strategic
impact from their IT investments, define
target IT architectures that support business
requirements, and reduce costs.

Leverage new
technologies
Increase ROI
Align IT direction to
business strategy

Achieve merger
synergies

IT-enabled business
improvement
Increase
bottom line

Improve IT
capability

Reduce
IT costs

Improve IT
efficiency

IT operational
excellence

Improve IT
delivery

Reduce risk

10

Our IT transformation services enable

companies to drive significant, sustained
change in their IT organizations processes,
technology and culture. Working
collaboratively with CIOs, we help them
assess their IT functions and identify areas
for improvement, determine how ready
their IT workforces are for change, select
routes to operational excellence, build a
strong business case for IT transformation,
and create change programs that are
rooted in business results.

Improve IT
service quality

Increase
productivity

 Our application strategy services help

companies derive more value from their
applications by developing and implementing
an application strategy and roadmap that
supports the IT strategy. We work with clients
to evaluate their application technologies
and platforms and to identify and solve the
legacy inhibitors to the Xaas journey. The
outcome: they significantly reduce the
costs of managing and upgrading their
portfolio while improving overall system
performance and reliability.
Our information & data strategy
services align business imperatives and
information needs. We help our clients
build the foundation for effective decision
making by identifying the critical information
needed to run and grow the business, and
developing and implementing a strategy,
architecture and processes for improving
the management, governance and security
of that information.

Large European financial

services institution
We helped transform and optimize
combined IT operations, decrease
operating expenses, improve service,
track IT spending, and free up funds
for the institutions strategic IT
investments. Working with Accenture,
the client achieved 14 percent annual
IT cost savings and freed 10 percent
of the IT budget for strategic projects.

We chose Accenture for

a couple of reasons. First
and foremost, they have
tremendous capabilities
worldwide and were a global
company and we wanted
to make sure that whoever
we partnered with as part
of our project had really a
significant global reach. The
other major reason that we
chose Accenture was their
passion for delivery and
achieving results. They bring
a lot of real world experience
and I know Im working with
people that have done this
20 times before.
Tony Candito
Tower Watson

11

12

Applications
Opportunities

How Accenture can help

Long before app became nearly

synonymous with smartphone, IT leaders
were wrestling with the formidable
challenges of trying to get the most out of
their legacy applicationsthe mainstream
tools that really run the business handling
jobs such as billing, payroll, inventory,
provisioning, and procurement. The
challenges continue: indeed, they have
become much more complex. Its not simply
about deciding between what to buy rather
than build or what to outsource rather than
run in-house. Its about how to leverage
the cloudand how to get business value
from mobile apps. And as ever, its all
about driving application development and
operating costs as low as possible while
improving the organizations competitive
position: serving customers better, entering
and succeeding in new markets, and driving
innovation in new products and processes.

Accenture has an array of business and

application capabilities that can help
clients respond to those challenges. We
have what it takes to help with discrete
projectsbuilding new customer service
applications, moving applications into the
cloud, improving application development
effectivenessand to support clients over
the long term with everything from the
most cost-effective and reliable application
outsourcing to implementation and
ongoing management of company-wide
ERP initiatives.

What we provide
Accenture provides an end-to-end set of
application services to help organizations
better manage and get the most out of their
application portfolios. Our services span
the full range of IT needs, from plan and
design to renew.

CMT
End to end application
services
Industry and process
expertise
Collaborative technology
ecosystem
Emerging technologies
World class delivery and
industrialization
Flexible contracting models

FS

H&PS

Specifically, our services include

architecting, design, development, testing,
maintenance, modernization,
and renewal. We can also optimize the
application portfolio and transform the IT
function through outsourcing. We blend
the best benefits of our relationships and
expertise in the leading technology
platforms with specialized expertise in
every major business process and industry
so we can help our clients streamline,
integrate and far better manage their
business processes, systems and information.
This spectrum of application services helps
our clients achieve operational excellence
by significantly improving core activities
such as analytics-based decision-making,
financial management, customer service
excellence, supply chain management, and
human resource management.

Products

Resources

Plan | Design | Code | Test | Deploy | Maintain | Renew

Customer Relationship Mgmt | Human Capital Mgmt | Supply Chain Mgmt
Finance & Performance Mgmt | Information Management
SAP | Oracle | Microsoft | Workday | Salesforce
Cloud (SaaS, PaaS) | Analytics | Mobility | Digital
Automation | Asset Reuse | Optimization | One:Many Delivery Models
Specialization | Accenture Global Delivery Network
Capacity | Project | Managed

13

We felt that with Accenture

we could extend the
partnership beyond the
normal limits of what
companies typically do.
We definitely wanted to work
not just as customer and a
vendor. We wanted to work
as two partnersvery close
cooperation, going very deep
into each others areas of
operations and really mixing
it up a little bit.
Pirkka Penttinen
Metso Mining, Construction,
& Technology

Its unique to find a consulting

firm that is willing to stand
side by side with you in good
times and in bad, get deep
into the work involved and
to not be afraid to meet with
difficult stakeholders and
champion with you in the
course of a project.
Melanie Pena
Comcast

Heres a glimpse of our major

application services:
ERP
ERP applications are the IT backbone of
companies and government agencies around
the world. They help run manufacturing,
finance, materials planning, warehousing,
HR, sales, procurement, analytics, customer
service and more. Through our long-time
partnerships with SAP, Oracle and Microsoft,
as well as new and emerging players,
Accenture brings clients the ERP applications
that best serve their needs today and
tomorrow.
One of our most powerful tools for doing
so is the Accenture Advanced Enterprise
Solution (AAES), a patented framework
that integrates our industry, process and
technology know how to jumpstart a highperformance enterprise. AAES offers a way
to help organizations differentiate and
grow consistently over time. More than
120 businesses and governments in 45
countries have used our knowledge,
experience and capability to enhance
performance and business visibility
through standardized processes, and to
increase efficiency and reduce cost
through simplification.
AAES codifies Accentures extensive highperformance research and business process
management (BPM) reference models to
create a bank of knowledge capital that is
unmatched in the industry. AAES then
infuses this knowledge in a set of leading
practices, processes and technologies, all
packaged to optimize the speed, quality
and cost of delivering industry-specific
enterprise solutions that drive value creation.
But were not talking only about legacy ERP
systems; Accenture is in close collaboration
with our alliance partners to provide the
power and capability of those systems in
the cloudand on mobile devices. That
whole scopelegacy, cloud, mobileis what
business leaders now require to enable
their operations to run fast, flexibly, and
at the lowest possible cost.

14

Application Outsourcing
Accenture offers a value driven approach
for application outsourcing. We focus on
reliability, value for money, and innovation
to deliver measurable business impact.
Whether our clients want to stabilize their
environment and cut costs or ultimately
move their business in a different direction,
we help them achieve their goals by making
the most out of industrialized delivery,
continuous optimization, and IT driven
business innovation.
Lowering application costs and improving
stability: First, we help to stabilize the
environment and reduce application costs,
both from the standpoint of labor and
total cost of ownership. We align IT service
levels with business priorities, ensuring
that we are serving IT and IT is serving the
business. This can include identifying areas
where a company faces skills shortages,
and offering access to those critical skills.
We help ensure a reliable transition to new
applications and their ongoing management.
Enabling continuous improvement:
Second, we help to improve and optimize
operations. This helps reduce not only
business IT operating costs but the cost of
change and innovation moving forward. In
turn, we can improve resource productivity,
application quality and end user service
levels. By helping our clients respond
quickly to business application requests,
we can help them achieve agility.
Fueling innovation: Third, we help our
clients innovate and evolve their business.
Having achieved the first two goals, we
help clients establish and maintain a stable
application environment, one that helps
them move forward and capture competitive
advantage more quickly. Better applications
mean better information, which means
improved decision making, increased
revenues and higher shareholder value.

Wherever our clients want to go and whatever their organizations appetite for change
our integrated, flexible, value-driven approach to applications delivers measurable,
positive business impact
Value

IT-driven business
innovation
Application
optimization

Industrialized
delivery

Labor cost
arbitrage

Time
Reduce costs and stabilize
environment through
exceptionally reliable delivery

Increase value through

continuous optimization of
operations

Drive innovations to
materially improve the
business

Benefits

Benefits

Benefits

Decrease labor costs and TCO

Reduce business operating and change

costs

Free up investments to focus

on strategic initiatives

Improve productivity, quality and enduser service levels

Maintain state-of-the-art application

environment

Increase responsiveness and business

agility

Build competitive advantage

Align service levels with business

priorities
Manage skills shortages and access to
critical capabilities
Deliver reliable transition and ongoing
management

Improve decision making

Increase revenues and shareholder value

15

Business Process Outsourcing (BPO)

BPO has undergone huge changes over
the last decade or so. For much of its
history, BPO was geared to streamlining
transactional processes to achieve cost
savings. Today, as designed and implemented
by Accenture, analytics play a vital role
in BPO, along with innovative use of
technology and the application of industryspecific knowledge.

16

Accenture is at the forefront of these shifts

as we focus on delivering tangible business
process outcomes that enable
our clients to grow more predictably and
profitablyoutcomes that include improved
working capital, decreased revenue leakage
and increased speed to market. We apply
insights gained from experience, industry
knowledge and through the use of analytics,
and we identify innovative ways to address
business issues, often by leveraging emerging
technologies. Just one way in which we
offer far more than just transactions and
incremental savings: we perform analytics
on transactions so you can use these
insights to predict potential scenarios
and position your business for maximum
success.

Leading biopharmaceutical
company
Accenture created a flexible and
reliable data warehouse and business
intelligence capability that enables
quicker and more meaningful
business decisions for increased
competitiveness and higher business
performance. The biopharma now
benefits from reduced time required
for ad hoc analysis and verification
of source datain fact, reductions
of more than 90 percent.

Infrastructure

How Accenture can help

Accentures Infrastructure services help
clients design, build and run an agile IT
infrastructure that scales easily and is
optimized to deliver operational efficiencies,
improve employee and workplace
performance, and meet dynamic business
demands.

Our full set of capabilities covers

infrastructure from end to end:
Our workplace transformation services
help organizations create flexible,
efficient and highly responsive workplace
environments that boost workforce
productivity and collaboration, and also
rein in IT costs and risks.

Predictive

High-performing IT organizations are

moving quickly to a more agile infrastructure
by driving IT convergence across data centers,
network and workplace environments,
operating them securely, and exploiting
innovative ways to improve productivity
and increase business flexibility. By
improving IT infrastructure and capabilities
that affect people and processes across the
organization, companies can also use IT to
boost efficiency and productivity.

Our comprehensive range of data center

transformation services helps clients
reduce their IT complexity, improve
scalability, and achieve significant gains
in data center performance.
Using our network transformation
services, clients can see rapid improvements
in the performance of their critical
applications, with less risk and stronger
support for fundamental business needs.
Our operations transformation services
provide an on-going process of managing,
monitoring and reporting on technology
and the business services it impacts.

What we provide

Our Infrastructure outsourcing services

provide continual end-to-end management
of a range of IT infrastructure functions, as
well as capacity services that can quickly
augment clients existing IT capabilities.

Workplace
Network

Proactive

So do CIOs keep building existing data

centers or invest in moving some or all of
their data center technologies to the cloud?
What should they do about employees who
want to use consumer devices such as iPads
and smartphones for work? When should
they upgrade to Windows 7? How does the
network support the need for anywhere,
anytime access to applications and systems
from any device? How do they support a
global 24/7 business with scarce IT resources?
How are all these issues addressed from
a green IT perspective? And what kind of
governance model is needed to manage
it all?

Data Center

Operations

Reactive

These days, CIOs must make key decisions

in every fundamental area of their
infrastructure. The challenges are many:
existing IT models are unsustainable in
todays business world. Cost pressures are
not going away. And new competition,
new markets and the online world all
require IT to provide the organization with
increasing flexibility, speed and agility.

We apply infrastructure improvements

across the workplace, network, data center,
and operations, and we make resources
available to manage and run the
infrastructure on a managed or capacity
services basis. We also help organizations
to incorporate infrastructure technology
trends and models such as virtualization,
software-as-a-service (SaaS) or cloud
computing into their businesses.

Process Maturity

Opportunities

Standardized &
Consolidated

Integrated & Service

Automated Oriented

Infrastructure Operational Maturity

Capacity Services | Outsourced Services |
Project Services | Cloud or On-Premise

17

Telecom Italia
Accenture helped reduce the IT
complexity by 40 percent by
standardizing the infrastructure,
simplifying storage and data center
network architecture and systems,
decommissioning obsolete equipment
and reducing different equipment
types and the skills required to
manage them.

18

Major consumer goods

distributor
We helped develop a comprehensive
strategy for securing the companys
SAP environment. Accentures work
fell into two categories: securing the
whole infrastructure stack, and
governance risk and compliance.
Accenture and the company were
able to develop and then execute a
comprehensive strategy that helped
to secure not only the enterprise
system itself but also the business
processes it enables.

Security
Opportunities

How Accenture can help

What we provide

The rapid trend toward cloud-based service

models is just one reason why organizations
must ensure that their information assets
are secure wherever they exist. New trends
such as mobility and social media are
empowering employees and affiliates,
enabling anywhere, anyhow, anytime
communication and access, but these
advances can make organizations more
vulnerable to threats. And cyber-criminal
activity is becoming ever more sophisticated
and adept.

We address clients information security

priorities regardless of location or function,
always putting business value at the core
of what we do. We go beyond the strategic
security issues to determine how security
measures will accelerate business objectives
and reduce the associated costs. We also
apply sophisticated analytics so that
organizations can derive actionable insights
from the wealth of available security data.
We emphasize information protection
no matter what system is being used.
While most organizations typically focus
on securing the IT perimeter, we know its
more effective to secure the data or asset
itself, wherever it travels and wherever
it lives. Finally, we take the client from
start to finish with an overarching vision
of information security, a road map, and
discrete, actionable steps to ensure that
the client reaches the goal.

At the center of our full spectrum of

security capabilities are three solutions:

Protection from
Cyber Threats
(Cyber Security)

Defending information, systems, critical

infrastructures and key business processes

Our security and risk strategy services

help clients to assess their security posture
and risk tolerance, determine the appropriate
level of security for various operations,
and design a comprehensive strategy that
supports the business goals.
Our application and infrastructure
security services enable organizations to
secure their business system components
so they remain standards-compliant and
agile enough to keep pace with changes in
technology and business demands.
Our identity and access management
services implement processes and tools
that centralize and streamline access
within the enterprise. It also enhances
identification and verification management
to help our clients make the most of
business opportunities.

Security Strategy and

Risk Services

Application and
Infrastructure Security
Security as a
Business Enabler
(Enterprise Security)

Enabling new business initiatives and

innovation, improving use of information
assets, ensuring compliance and resilience

Identity and
Access Management

End-to-End Delivery
Strategy | Assess | Design | Build | Deploy

19

Cloud
Opportunities

How Accenture can help

What we provide

Cloud computing is a big idea that can

revolutionize the way most companies,
large and small, do business. The clouds
potential to help your organization do
things not just faster and cheaper but
exponentially faster and cheaper, is exciting.
Its promise to help you do things that
previously were just not possible beckons
even the skeptical. Yet, if not handled
strategically, the clouds potential remains
just thatpotential. You need a collaborator;
one that sees clouds possibilities for
achieving high performance and marries
them to a tailored practicality that suits
your organization.

The wedding of the UKs Prince William

and Kate Middleton was one of the decades
largest public events. In just 4 weeks,
Accenture built the new Royal Wedding
Website in collaboration with Google. This
secure application, custom-built in Java
and running in the cloud on the Google
App Engine, had half a million hits within
24 hours of going live, and 1.2 million in
the first week.

Specifically, we provide a full range of cloud

servicesfrom helping clients integrate
cloud services into their overall IT strategies
to migrating applications to cloud models
and managing an integrated traditional
and cloud IT environment. In fact, cloud is
quickly becoming an integral part of what
our clients want and what we deliver.

Thats just one way of saying that

Accenture knows cloud. We already have
more than one million seats in the cloud.
We are extremely active with public cloud,
fielding more certified salesforce.com
professionals than any other services firm.
Were actively implementing Microsoft
Office 365, Workday and Taleo. And were
just as engaged on private cloud projects,
working hand-in-glove with VMWare, SAP
and other leading vendors.

We help plan and implement a transition

to a cloud model, offering reliability, lower
risks, phased services, and competitive pricing.
Our solid points of view on how cloud will
impact specific industries help clients design
the most appropriate roadmaps to new cloud
services. As an experienced service integrator,
weve built cloud factories with skilled, costeffective resources, tools and methodologies
to drive consistency across all areas of
service and suppliers, giving our clients a
single point of contact and accountability.
And we invest heavily in building our skills,
assets, capabilities, and network of affiliates
to continue to help clients sort through the
complexity of sourcing that cloud entails.

Accenture Cloud

Security

Strategy

Business Process as a Service

Software as a Service
Platform as a Service
Infrastructure as a Service

20

Additional Partners

vmWare

Workday

SAP

Oracle

NetSuite

Microsoft

Google

Application
Factories

Amazon

Cloud
Centers of
Excellence

Salesforce.com

Legacy IT

Accenture
Cloud
Platform

Industryaligned
business
services

Freeport-McMoRan
Copper & Gold
Accenture worked with multiple
partners, including Cisco and
NetApp, to create a private
cloud architecture for their SAP
systems to meet Freeports need
for scalability, flexibility and
manageability. By taking the
opportunity to revise its operating
model to leverage emerging
technologies and trends, the
company optimized its G&A
processes.

Communications,
Media & Tech

Financial Services

Products

Resources

Health &
Public Service

Cloud Consulting
1
2

Cloud Strategy
SaaS Implementation

Finance & Administration/ERP; Customer Relationship Management/Marketing; Human Capital

Management; Supply Chain Management/Procurement; Collaboration & Content
3

Agile Application & Platform Services

Cloud Enabled Application Development; App Store; Custom Application Development/Migration;

Cloud Integration; Data Management/Analytics
4

Agile Infrastructure

Service Desk/IT Service Management; Workplace as a Service; Private Cloud; Unified Communications;
Hybrid Cloud/Service Integration; Disaster Recovery/Business Continuity Planning; Security

Cloud Software Services

5

Accenture Software SaaSIndustry Specific SaaS

Cloud Managed Services

6
7

Accenture BPaaSIndustry Specific BPaaS

Accenture Cloud PlatformEnterprise Ready Cloud Services

21

Software
Opportunities

How Accenture can help

What we provide

Software is at the center of nearly every

operation in todays complex business
environment. Getting the right system with
the right functionality at the right cost is a
key component to high performance. Yet
many organizations are weighed down by
cumbersome legacy systems ill equipped
to address the rapidly changing needs of
a dynamic marketplace while investing
significant resources into ongoing
maintenance.

Accenture helps clients address their

software challenges through their
dedicated software businessAccenture
Software. Accenture Software develops
and delivers proprietary, industry-focused
applications and third-party enhancers
that complement leading software products.
Our portfolio spans multiple industries and
business process areas with a strong focus
on business outcomes. Each product is
designed using industrialized global
development capabilities and Accentures
deep industry knowledge and understanding
of High Performance Business processes.

Our products are focused on reducing

total cost of ownership and time to
market, improving customer experiences
and increasing employee productivity.
Combining these leading products with our
industry, process, and technology expertise
helps reduce implementation time and risk.

P&C
Insurance

Life
Insurance

Accenture
Accenture
Claim
Life
Components Insurance
Platform
Accenture
Duck Creek
Accenture
Insurance
Data
Migration
Factory

Accenture
Insurance
Data
Migration
Factory

Banking
Alnova
Accenture
Multichannel
Platform
Accenture
Product &
Fee Factory

XL Insurance
We helped XL Insurance transform
its claims function with the worldwide roll-out of a new global claim
system utilizing Accenture claim
components.

22

Products include software for banking,

insurance, human capital management,
freight and logistics, human services, and
consumer goods and services.

Consumer
Goods

Freight &
Logistics

Human
Services

Human
Capital
Mgt

Accenture
CAS

Accenture
Freight &
Logistics
Software

Accenture
Public
Service
Platform

Accenture
Audit &
Compliance
Tool
Accenture
Clone & Test
Accenture
Quick
Document
Builder

Digital
Services

Travel
Services

Accenture
Video
Solution

Accenture
Fare
Management
Solution

Digital
Accenture absolutely gets how the
multitude of digital channels and
supporting technologies are dramatically
altering the ways companies interact with
their customers. We help companies better
understand who their customers are and
how to improve their customer reach, their
brand image and to better connect and
serve their customers and partners with
more relevant products, services and
related content.

Strategy

Services

Technology

Our digital solutions support agile delivery

of multi-channel solutions that typically
involve web content management,
eCommerce, analytics, and social/
collaboration platforms. With our strategic
insights and robust set of services, we can
help your company match the right solution
to your enterprises needs.

Enterprise Social Business

Comprehensive framework, Full integration, Assessments,
Recommendations, Benchmarking

Listening Grid Services

Engagement framework, individual tracking,
Research, Internal audit, Issue ticketing

Business/Product Level
Comprehensive framework, Agency integration,
Assessments, Recommendations

Governance
Appropriate modeling, Engagement type, Response
guidelines/flowchart, Org structure

Solution Delivery
Strategy execution, Solution implementation,
Systems integration, Measurement

Executive Steering/Advisory
Ongoing advisory position, Evaluate initiatives,
Make recommendations on strategy, solutions

Education
Change management, cultural assessments,
industry/product/strategy educationall levels

Ongoing Management
Long term commitment to manage aspects of or overall
strategy implementation

On-Board
Internal social platforms, Components: blogs, forums,
wikis, monitoring, etc. Evaluators

Analytics/Dashboards
Data management, Reporting, Sentiment analysis,
Business dashboards

Off-Board
Social networks (Facebook, Baidu, Orkut, RenRen, more),
Vendor mgmt, App Dev

Platform Integration
AIDP journey management, CRM, Active Directory, Mobile,
Logistics, Intranet

23

Mobility
In industry after industry, Accenture helps
clients use mobility to run their businesses
more efficiently so they can focus on
improving connections with their work
force and with customers. We know that
more and more business leaders are keen
to run their businesses remotely, accessing
information via their smartphones and
tablets and using those devices to convey
decisions and to work collaboratively with
their colleagues wherever they are.
Our extensive work in nearly every industry
informs our in-depth understanding of how
businesses can achieve growth through
mobility. Our service offerings include:
Mobility Consulting: Helps clients
develop mobility strategies, mobility
business and technology plans, and design
mobility solutions

Mobility Software Services

Applications: Custom, packaged and
hosted client, client/server and cloud-based
solutions
Mobility Software ServicesDevices
and Platforms: Advanced embedded
software engineering, device tuning,
testing, certification, diagnosis and
resolution of errors
Mobility Managed Services: Managedservice platform for clients to launch and
scale vertical mobile offerings quickly on a
variable cost, transaction model basis
Mobility Business Integration
Services: Large scale, integrated solutions
utilizing the full complement of Accenture
Mobility Services

Mobility Business Integration Services

Comm.,
Media &
Tech.

Financial
Services

Products

Resources

Health &
Public
Service

Management Consulting
Business, Technology and Network

Technology
Applications, Devices, Platforms

Business Process Outsourcing

Enable and Operate

24

eBay Classifieds
Accenture developed the Androidand iPhone-based applications for
mobile retail, integrating locationbased services, support for multiple
resolutions, and integration of
social networking sites such as
Facebook and Twitter with eBays
classified applications.

Analytics
Accenture improves the effectiveness of
our clients strategic, operational and
tactical decision-making by helping them
turn information into insights, insights
into actions, and actions into outcomes.
We do this by driving technology-enabled
business insights and creating a collaborative
decision making environment that embraces
social networking, cloud, mobility, and big
data as well as legacy environments.

The design, build and operation of the

underpinning information strategy,
architecture and governance are what
enable a single source of the truth for all
data wherever it resides. And we make sure
that we equip clients with the skills and
capabilities to effectively analyze their data
and to deliver the intelligence and insights
that enable smarter decision-making,
actions and outcomes over the long haul.

Shrinking market share

Pricing
pressures
Customer defection
Fragmentation and
complexity
Inefficient operations
Aged platforms and
systems
Employee engagement

Fraud & non-compliance

Expanding market share

What?
What?

Gaining insights
from enormous
amounts of diverse
data.

How?

We combine
technical and
business expertise
to unlock the value
from big data using
advanced analytics
platforms, open
source technologies
and a strong
alliances network.

What?

Driving insights
discovery through
the right
combination of
quantitative
techniques,
analytical talent
and new
technologies.

How?

Our global network

of analytics experts
apply a broad
spectrum of
analytics-based
assets and
market-tested
approaches to
find and create
opportunities for
significant impact.

Generating
actionable insights
to drive improved
customer
acquisition,
retention and
capital
efficiency.

How?

We have a highly
relevant portfolio
of issue-based
industry and
function solutions
to drive insight
driven business
outcomes.

Enhanced cost and

cash advantage

What?

This is the moment

of truth making
the leap to
adoption as insights
are integrated into
our decisions and
processes.

How?

Our analytics experts

deploy new
programs, tools and
processes, turning
insights into actions
and driving
outcomes at scale.

Customer loyalty
Speed-to-insights

Operational excellence
Leading edge platforms
and systems
Winning the war
for talent
Reduced risk and fraud

25

Global delivery
that supports you
wherever you are
The numbers speak for themselves:
More than 170,000 professionals in our
Global Delivery Network, all of whom are
specialized by technology and most of whom
are aligned by industry sector. But its not
just about geographic resources and reach
its also about having the right mix of
strategically selected locationswhether
its Bratislava or Bucharest, Kolkata or
Montreal. Its also about having the very
best people for the job. Across every client
conversation, every project, every location,
we bring professionals with an enormous
range of industry, business process and
technology skillsand with exceptionally
positive attitudes and demonstrated
commitment. We never stop investing in
our people: Last year, we spent $850 million
on training and professional development
an average of 53 hours per person.

26

Collectively, those professionals

demonstrate deep industry,
functional and technology
expertise.
Industry is at our core. We serve across
more than 40 industries spanning
communications, media and technology,
financial services, health and public service,
products, and resources. Our track record
of teaming with hundreds of companies
within a sector at scale enables us to
create new, industry-specific services and
technologies that meet their unique
business needs.

Excellence in global delivery also involves

seriously industrialized capabilities. Ask
any athlete: When you perform the same
task over and over, you become exceptionally
proficient at it. Thats how Accenture
approaches delivery. We push incessantly
for consistency and quality. Our proven
tools, automation, reusable assets, shared
services, and process optimizations generate
extraordinary increases in productivity and
quality. Our unwavering commitment to
continuous improvement enables Accenture
to deliver with pace and certainty and with
higher levels of precision and predictability.

Weve got the numbers to prove it.

Accentures productivity is in the top
35 percent for application development.1
For application management, Accenture
outperformed the industry by 4 percent in
adherence to schedule and budget for
small-scale enhancements, meets service
level agreements 10 percent more often,
performs 9 percent faster in response
and resolution time, and delivers incidents
8 percent more reliably.2

Accenture stood out as

number one because they
seemed to be a very good
fit for our company. They
seemed to have the right
personality and the right
expertise and we got a real
feeling of confidence in using
Accenture. They obviously
had the experience that
we were looking for; they
were able to bring the right
resources to the table and
stood by us shoulder to
shoulder throughout the
entire project.

ISO 14001
ISO 27001
OHSAS 18001
ISO 20000
SSAE16/ISAE3402
Put together all of Accentures world-class
delivery capabilities and its plain to see
that we are committed to delivering on
our promises. We have everything needed
to deliver reliable, cost-effective and
consistently high-quality services that
generate measurable business value and
provide the same client experience
anywhere in the world.

Our commitment to bringing our best people

and best performance to our clients can be
seen in the range of Accentures industrywide external certifications. These include:
People Capability Maturity Model
(People CMM)
Capability Maturity Model Integration
(CMMI)
BS25999

Based on a study by external benchmarking organization

QSM, which looked across 350 companies.
2
Evaluated by Software Productivity Research, which
assessed more than 17,000 development and application
management engagements.
1

Michael Molinaro
NBC Universal
World-class delivery capabilities that generate easurable business value and provide
the same high quality client experience anywhere in the world.
Riga

Newcastle

Tver

Netherlands (2)
Warsaw
Hof
London
Lodz
Kronberg
Bratislava
Nantes
Prague
Bucharest

Dalian

Warwick
Cayuse (Pendleton)

Austin
San Antonio
Monterrey

Ottawa
Montreal
Toronto
Pittsburgh
Cincinnati
Wilmington
Atlanta
Houston

Charlotte

Spain (7)
Lisbon

Italy (4)

Busan
Chengdu
Guangzhou

Izmir

Manila

Tampa

Mexico City

Kolkata
Pune
Hyderabad
Bangalore
Chennai

Mumbai
Costa Rica

Cebu

Delhi

Casablanca

Brazil (6)
Centurion

Shanghai

Kuala Lumpur

Mauritius

Argentina (3)
BPO Delivery Center Locations not exhaustive; (#) indicates centers in more than one city

27

Network of alliances
that amplifies our
impact on your
performance
Accenture works with technology software
and hardware providers of all types, from
the largest providers such as SAP, Oracle
and Microsoft to providers such as
salesforce.com, NetApp and VMware. In
fact, weve got the industrys widest range
of alliances with top technology providers.
Heres a quick take on our alliances:
Were SAPs largest integration partner
by far
Together, Accenture and Avanade have
the largest aggregation of Microsoft-skilled
resources anywhere
Were the largest Microsoft Office 365
channel partnernot only resell but
implementing solutions

28

Accenture is the first member of the

Oracle Partner Network to achieve Diamond
Statusthe highest status achievable
Were Microsofts preferred implementation
partner for Windows Azure
The fast-growing Accenture & Cisco
Business Group integrates network,
computing and virtualization technologies
We are Googles only global SI partner
across its consumer and enterprise
businesses
Accenture is the worlds leading
implementer of salesforce.com

Thats all about us. Now heres what it

means for you. Because we know our
partners and their technologies inside-out,
we recommend the solutions that work
best for our clients. We are fiercely agnostic
about technology but we have very clear
viewpoints about what is most appropriate
for every clients particular challenge.
Our ecosystem of working relationships
magnifies our capabilities, mitigates
project risk and speeds procurement and
vendor evaluation. It also gives us many
opportunities to convene our partners to
share best ideaswith the goal of driving
new benefits for clients in future.

29

30

Innovation
thats practical
and propels
growth
Put simply, Accenture knows exactly why
innovation matters. Our emphasis is always
on the practical; thats why we continually
evaluate new technology waves and
pragmatically integrate them into the
broader technology strategytransforming
the coreto improve efficiency, cut costs,
redefine business models, and enable IT to
drive business growth.
Its always been that way with us. We have
a long history of applying innovation to
our clients challenges; its part of our
culture and its central to the way we work
with clients, day in and day out. For example,
through workshops at Accentures
Technology Labsour R&D organization
whose fresh insights bring clients the
benefits of the most promising emerging
technologiesand in our Industry Centers
of Excellence, we collaborate closely with
clients to spark new ideas and arrive at
unique solutions that match their needs
precisely, practicallyand very promptly.

Our view of innovation is by no means

limited to emerging tech trends. We also
continuously explore and invest in new
ways to deliver the right solutions to
clients. Just one example: Our one-tomany delivery model enables multiple
clients to receive standard services through
a shared pool of specialized resources and
management, which means more scalable
capability, faster speed to market, and less
time needed to ramp up application
outsourcing.
Thats not all. We think in terms of
collaborative innovationteaming up with
our alliance partners to create new
solutions and also co-innovating with our
clients. Case in point: Were working with
Australian telecommunications provider
Telstra to develop cloud computing
solutions for customers in Australia and
New Zealand.

31

For more information,

please go to
www.accenture.com.

About Accenture
Accenture is a global management
consulting, technology services and
outsourcing company, with approximately
261,000 people serving clients in more
than 120 countries. Combining unparalleled
experience, comprehensive capabilities
across all industries and business functions,
and extensive research on the worlds
most successful companies, Accenture
collaborates with clients to help them
become high-performance businesses and
governments. The company generated net
revenues of US$27.9 billion for the fiscal
year ended Aug. 31, 2012. Its home page is
www.accenture.com.

Copyright 2013 Accenture

All rights reserved.
Accenture, its Logo, and
High Performance Delivered
are trademarks of Accenture.

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