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PRESENTADO POR:
ASIGNATURA:
INVESTIGACIN DE OPERACIONES 2
GRUPO 01
DOCENTE
ING. ADEL ALFONSO MENDOZA MENDOZA
MG
Avianca
Copa Airlines
Viva Colombia
LAN
Satena
Costo
Servicio al cliente
Prestigio
Promociones
rbol de decisin
EXPERTO 1
1. Criterios
Matriz de criterios
Costo ( C )
Servicio al cliente (SC)
Prestigio (P)
Promociones (PR)
C
SC
P
PR
a ij r j
Row
ri
1
2
3
4
4,5833
13,000
8,5000
1,7500
j=1
15,9167
58,8333
35,7500
7,5694
C
1
4
3
1/3
SC
1/4
1
1/2
1/6
P
1/3
2
1
1/4
PR
3
6
4
1
1
a r
r i j =1 ij j
Column
3,4727
4,5256
4,2059
4,3254
1
2
3
4
ci
a ij c j
j=1
8,3333 31,4167
1,9167
8,1250
3,5833 13,6944
14,0000 64,8333
1
a c
ci j=1 ij j
3,7700
4,2391
3,8217
4,6310
1
maxi aij r j =4,5256 LINK Excel . Sheet .12C:\\Users\\Lilly\\Desktop\\7mo semestre\\IO\\Trabajo-Solve
r i j=1
maxi
1
a c =4,6310
c i j=1 ij j
{ (
=min max i
=4,5256
) (
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
v 1 +1/ 4 v 2 +1/ 3 v 3 +3 v 4 w 1=0
4 v 1+ v 2 +2 v 3 +6 v 4w2=0
3 v 1 +1/2 v 2+ v 3 +4 v 4 w 3=0
1/ 3 v 1 +1/6 v 2 +1/ 4 v 3 +v 4 w 4=0
w 1+ w2 +w 3+ w4 =1
v 11 /4,5256 w1 0
v 21 /4,5256 w2 0
v 31/4,5256 w3 0
v 41/4,5256 w4 0
v 11 /4 w 1 0
v 21 /4 w 2 0
v 31/4 w 3 0
v 41/4 w 4 0
w1, w2, w3, w4 0
v 1 , v 2 , v 3 , v 4 0
2. Criterio: Costos
Matriz Costos
AV
1
1/3
3
1/2
2
AV
CA
VC
SA
LA
CA
3
1
5
2
4
VC
1/3
1/5
1
1/4
1/2
a ij r j
Row
ri
1
2
3
4
5
6,8333
2,2833
15,000
4,0833
10,500
j=1
32,1000
12,2278
84,2500
19,3167
53,0500
SA
2
1/2
4
1
3
1
a r
r i j =1 ij j
Column
4,6976
5,3552
5,6167
4,7306
5,0524
1
2
3
4
5
1
a c =5,6167
c i j=1 ij j
{ (
=min max i
) (
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,6167
AVIANCA (AV)
COPA AIRLINES (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
1
maxi aij r j =5,6167
r i j=1
maxi
LA
1/2
1/4
2
1/3
1
ci
6,8333
15,0000
2,2833
10,5000
4,0833
a ij c j
j=1
32,1000
84,2500
12,2278
53,0500
19,3167
1
a c
ci j=1 ij j
4,6976
5,6167
5,3552
5,0524
4,7306
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +3 v 2 +1/3 v 3 +2 v 4 + 1/2 v 5w 1=0
1/3 v 1 +v 2 +1/5 v 3 +1/2 v 4 +1/ 4 v 5w2=0
3 v 1 +5 v 2 +v 3 + 4 v 4 +2 v 5w3=0
1/ 2 v 1+ 2 v 2+1 /4 v 3 + v 4 +1/3 v 5w 4=0
2 v 1+ 4 v 2+ 1/2 v 3+3 v 4 + v 5w 5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 /5,6167 w1 0
v 21 /5,6167 w2 0
v 31/5,6167 w3 0
v 41/5,6167 w 4 0
v 41/5,6167 w 4 0
v 51/5,6167 w5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
AV
1
2
1/3
1/2
1/2
AV
CA
VC
SA
LA
CA
1/2
1
1/5
1/2
1/4
VC
3
5
1
4
2
a ij r j
Row
ri
1
2
8,5000
14,000
0
2,283
9,0000
4,083
maxi
(
(
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
j=1
1
a r
r i j =1 ij j
Column
{ (
j=1
1
a c
ci j=1 ij j
5,7078
5,4821
1
2
4,3333
2,4500
22,2750
13,0333
5,1404
5,3197
12,2083
41,6333
19,4000
5,3467
4,6259
4,7510
3
4
5
15,0000 83,5833
5,5833 26,4000
10,5000 53,2167
5,5722
4,7284
5,0683
1
maxi aij c j =5,5722
c i j=1
R
ci
a ij c j
48,5167
76,7500
1
a r =5,7078
r i j=1 ij j
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,5722
LA
2
4
1/2
3
1
3
4
5
SA
2
2
1/4
1
1/3
Max Z=Z
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +1/ 2 v 2 +3 v 3 +2 v 4 +2 v 5w 1=0
2 v 1+ v 2 +5 v 3 +2 v 4 + 4 v 5w 2=0
1/ 3 v 1 +1/5 v 2+ v 3 +1/ 4 v 4 +1/ 2 v 5w3 =0
1/ 2 v 1+1 /2 v2 + 4 v 3 + v 4 +3 v 5 w 4=0
1/2 v 1+1 /4 v 2+2 v 3 +1/3 v 4 +v 5w5 =0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 5,5722 w1 0
v 21 / 5,5722 w2 0
v 31/ 5,5722 w3 0
v 41/ 5,5722w 4 0
v 41/5,5722 w4 0
v 51/ 5,5722 w5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
4. Criterio: Prestigio
Matriz prestigio
AV
1
1/3
1/5
1/5
1/2
AV
CA
VC
SA
LA
CA
3
1
1/4
1/3
3
VC
5
4
1
2
5
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
1
a r
r i j =1 ij j
ri
a ij r j
100,416
7
38,6333
12,2833
6,2760
2
3
16,000
0
8,6667
2,150
3,7333
14,500
LA
2
1/3
1/5
1/5
1
Row
SA
5
3
1/2
1
5
1
a c
ci j=1 ij j
ci
a ij c j
2,2333
12,9278
5,7886
4,4577
5,7132
2
3
4,5595
34,5667
106,166
7
75,5833
4,5582
6,2451
17,0222
77,9167
5,3736
7,5833
17,000
0
14,500
0
3,7333
17,0278
4,5610
j=1
maxi
1
a r =6,2760
r i j=1 ij j
maxi
1
a c =6,2451
c i j=1 ij j
Column
j=1
5,2126
{ (
=min max i
) (
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
=6,2451
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +3 v 2 +5 v 3 +5 v 4 +2 v 5w1=0
1/ 3 v 1 +v 2 +4 v 3 +3 v 4+ 1/3 v 5w 2=0
1/ 5 v 1+ 1/4 v 2+ v 3 +1/2 v 4 +1/ 5 v 5w3=0
1/ 5 v 1+ 1/3 v 2+ 2 v 3+ v 4 +1 /5 v 5w 4=0
1/ 2 v 1+ 3 v 2+ 5 v 3 +5 v 4 + v 5w5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 6,2451 w1 0
v 21 / 6,2451 w2 0
v 31/ 6,2451 w3 0
v 41/ 6,2451 w4 0
v 41/6,2451 w4 0
v 51/ 6,2451 w5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
5. Criterio: Promociones
Matriz promociones
AV
1
1/2
1/5
1/4
1/3
AV
CA
VC
SA
LA
CA
2
1
1/4
1/4
1/2
a ij r j
Row
ri
15,000
0
11,5000
2,283
3,8333
7,833
maxi
SA
4
4
1/2
1
3
LA
3
2
1/3
1/3
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
2
3
4
5
VC
5
4
1
2
3
j=1
1
a r
r i j =1 ij j
Column
ci
88,2500
5,8833
2,2833
59,1333
12,6861
17,6361
36,9333
5,1420
5,5560
4,6007
4,7149
2
3
4
5
4,0000
15,0000
12,5000
6,6667
1
a r =5,8833
r i j=1 ij j
a ij c j
j=1
1
a c
ci j=1 ij j
12,6306 5,5316
18,7750
87,4167
65,1333
30,6833
4,6938
5,8278
5,2107
4,6025
1
maxi aij c j =5,8278
c i j=1
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,8278
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +2 v 2 +5 v 3 + 4 v 4 + 3 v 5w1=0
1/ 2 v 1+ v 2 +4 v 3 +4 v 4 +2 v 5 w2 =0
1/ 5 v 1+ 1/4 v 2+ v 3 +1/2 v 4 +1/ 3 v 5w3 =0
1/ 4 v 1+ 1/ 4 v 2+2 v 3 + v 4 +1/3 v 5 w 4=0
1/ 3 v 1 +1/2 v 2+3 v 3+ 3 v 4 + v 5w 5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 5,8278 w1 0
v 21 / 5,8278 w2 0
v 31/ 5,8278 w3 0
v 41/ 5,8278 w4 0
v 41/5,8278 w 4 0
v 51/ 5,8278 w5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
rbol de decisin
RANKING
AVIANCA (AV)
COPA AIRLINERS
(CA)
VIVA COLOMBIA
(VC)
SATENA (SA)
LAN (LA)
W
0,287492
0,268022
Posicin
1
2
0,109757
0,146235
0,188724
4
3
EXPERTO 2
1. Criterios
Matriz criterios
Costo ( C)
Servicio al cliente (SC)
Prestigio (P)
Promociones (PR)
C
SC
P
PR
a ij r j
Row
ri
1
2
3
4
8,5000
6,200
2,1667
6,5000
j=1
47,0833
27,4000
10,6500
33,1000
C
1
1/5
1/2
2
SC
5
1
1/3
1/2
P
2
3
1
3
PR
1/2
2
1/3
1
1
a r
r i j =1 ij j
5,5392
4,4194
4,9154
5,0923
Column
1
2
3
4
ci
3,7000
6,8333
9,0000
3,8333
a ij c j
j=1
17,2333
30,2500
48,4000
22,3500
1
a c
ci j=1 ij j
4,6577
4,4268
5,3778
5,8304
1
maxi aij r j =5,5392 LINK Excel. Sheet .12C:\\Users\\Lilly\\Desktop\\7mo semestre\\IO\\Trabajo-Solve
r i j=1
maxi
1
a c =5,8304
c i j=1 ij j
{ (
=min max i
=5,5392
) (
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
v 1 +5 v 2 +2 v 3 +1/2 v 4 w 1=0
1/ 5 v 1+ v 2 +3 v 3 +2 v 4 w 2=0
1/ 2 v 1+1 /3 v 2+ v 3 +1/ 3 v 4 w3 =0
2 v 1+ 1/2 v 2+3 v 3+ v 4 w 4=0
w 1+ w2 +w 3+ w4 =1
v 11 /5,5392 w 1 0
v 21 /5,5392 w 2 0
v 31/5,5392 w 3 0
v 41/5,5392 w4 0
v 11 /4 w 1 0
v 21 /4 w 2 0
v 31/4 w 3 0
v 41/4 w 4 0
w1, w2, w3, w4 0
v 1 , v 2 , v 3 , v 4 0
2. Criterio: Costos
Matriz Costos
AV
1
3
7
2
3
AV
CA
VC
SA
LA
CA
1/3
1
6
2
2
a ij r j
ri
Row
j=1
2,3095
13,1758
5,1667
22,9036
23,000
132,666
7
7,2500
41,3524
6,700
32,1869
maxi
ma x i
1
a r =5,7681
r i j=1 ij j
VC
1/7
1/6
1
1/4
1/5
1
a c =6,3635
c i j=1 ij j
SA
1/2
1/2
4
1
1/2
LA
1/3
1/2
5
2
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
1
a r
r i j =1 ij j
5,7050
4,4329
5,7681
5,7038
4,8040
Column
1
2
3
4
5
ci
a ij c j
j=1
1
a c
ci j=1 ij j
16,000
0
101,816
7
6,3635
11,3333
57,8905
5,1080
1,7595
9,3258
5,3002
6,5000
31,6214
4,8648
8,8333
41,6310
4,7129
{ (
=min max i
) (
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,7681
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +1/ 3 v 2 +1/7 v 3 +1/ 2 v 4 +1 /3 v 5w 1=0
3 v 1 +v 2 +1/6 v3 +1/2 v 4+ 1/2 v 5w 2=0
7 v 1 +6 v2 + v 3+ 4 v 4 +5 v 5 w3 =0
2 v 1+ 2 v 2+ 1/4 v 3+ v 4 +2 v 5 w 4=0
3 v 1 +2 v 2 +1/5 v 3 +1/2 v 4 + v 5w 5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 5,7681 w1 0
v 21 / 5,7681 w2 0
v 31/ 5,7681 w3 0
v 41/5,7681 w4 0
v 41/5,7681 w4 0
v 51/5,7681 w 5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5
AV
1
1/4
1/5
1/3
1/2
AV
CA
VC
SA
LA
CA
4
1
1/3
1/4
3
a ij r j
Row
ri
15,000
0
8,5833
4,033
2,4167
9,500
SA
3
4
2
1
3
LA
2
1/3
1/2
1/3
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
2
3
4
5
VC
5
3
1
1/2
2
j=1
1
a r
r i j =1 ij j
Column
ci
a ij c j
j=1
1
a c
ci j=1 ij j
95,7500
6,3833
2,2833
13,1458
5,7573
37,2667
19,4778
14,7458
58,0667
4,3417
4,8292
6,1017
6,1123
2
3
4
5
8,5833
11,5000
13,0000
4,1667
37,3000
63,5000
89,6833
21,6778
4,3456
5,5217
6,8987
5,2027
1
maxi aij r j =6,3833
r i j=1
1
maxi aij c j =6,8987
c i j=1
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=6,3833
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +4 v 2 +5 v 3 +3 v 4 +2 v 5w1=0
1/4 v 1+ v 2 +3 v 3 +4 v 4 +1 /3 v 5w 2=0
1/ 5 v 1+ 1/3 v 2+ v 3 +2 v 4 +1 /2 v 5 w3 =0
1/ 3 v 1 +1/4 v 2+1 /2 v3 + v 4 +1/ 3 v 5 w 4=0
1/2 v 1+ 3 v 2+ 2 v 3+ 3 v 4 + v 5w 5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 /6,3833 w 1 0
v 21 / 6,3833 w 2 0
v 31/6,3833 w3 0
v 41/ 6,3833 w4 0
v 41/ 6,3833 w4 0
v 51/ 6,3833 w 5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
4. Criterio: Prestigio
AV
CA
VC
SA
LA
Matriz prestigio
AV
1
1/5
1/4
1/7
1/3
CA
5
1
1/3
1/4
2
VC
4
3
1
1/2
3
a ij r j
125,166
7
38,1881
19,5468
11,7167
6,2583
2
3
4
20,000
0
8,7000
3,917
2,1429
10,333
54,7214
maxi
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
1
a r
r i j =1 ij j
ri
LA
3
1/2
1/3
1/4
1
Row
SA
7
4
2
1
4
j=1
1
a r =6,2583
r i j=1 ij j
1
a c
ci j=1 ij j
ci
a ij c j
1,9262
10,7837
5,5985
4,3894
4,9907
5,4678
2
3
4
5
36,7143
69,2048
109,150
0
23,4869
4,2774
6,0178
6,0639
5,2956
8,5833
11,5000
18,000
0
5,0833
Column
j=1
4,6204
1
maxi aij c j =6,0639
c i j=1
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=6,0639
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +5 v 2 + 4 v 3 +7 v 4 +3 v 5w1=0
1/5 v 1+ v 2 +3 v 3 + 4 v 4 + 1/2 v 5w 2=0
1/ 4 v 1+ 1/3 v 2+ v 3 +2 v 4 +1/3 v5 w3 =0
1/ 7 v 1 +1/4 v 2+ 1/2 v 3+ v 4 +1/ 4 v 5w 4=0
1/ 3 v 1 +2 v 2+ 3 v 3 +4 v 4 + v 5w 5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 16,0639 w1 0
v 26,0639 w2 0
v 31/ 6,0639 w 3 0
v 41/ 6,0639 w4 0
v 41/ 6,0639 w4 0
v 51/ 6,0639 w 5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
5. Criterio: promociones
AV
CA
VC
SA
LA
Matriz promociones
AV
1
1/4
2
1/2
1
CA
4
1
3
1/3
1/2
VC
1/2
1/3
1
1/5
1/3
SA
2
3
5
1
2
LA
1
2
3
1/2
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
Row
ri
1
2
3
4
5
8,5000
6,5833
14,000
2,5333
4,833
a ij r j
j=1
51,7333
30,6417
77,9167
14,1944
26,3583
1
a r
r i j =1 ij j
6,0863
4,6544
5,565
5,6031
5,4534
Column
1
2
3
4
5
ci
4,7500
8,8333
2,3667
13,0000
7,5000
a ij c j
j=1
25,6917
43,0167
12,7861
75,8333
43,5167
1
a c
ci j=1 ij j
5,4088
4,8698
5,4026
5,8333
5,8022
1
maxi aij r j =6,0863
r i j=1
maxi
1
a c =5,8333
c i j=1 ij j
{ (
=min max i
) (
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,8333
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +4 v 2 +1/2 v 3 +2 v 4 + v 5w 1=0
1/ 4 v 1+ v 2 +1/ 3 v 3 +3 v 4 + 2 v 5w 2=0
2 v 1+ 3 v 2 +v 3 +5 v 4 +3 v 5w3=0
1/ 2 v 1+1 /3 v 2+1 /5 v 3+ v 4 +1/2 v 5w 4=0
1 v 1+ 1/2 v 2+1 /3 v3 +2 v 4 +v 5 w5 =0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 5,8333 w1 0
v 21 / 5,8333 w2 0
v 31/ 5,8333 w3 0
v 41/ 5,8333 w4 0
v 41/5,8333 w 4 0
v 51/ 5,8333 w5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
rbol de decisin:
RANKING
AVIANCA (AV)
COPA AIRLINERS
(CA)
VIVA COLOMBIA
(VC)
SATENA (SA)
LAN (LA)
W
0,23872103
0,13745257
Posicin
2
4
0,35069097
0,10486594
0,16826948
5
3
EXPERTO 3
1. Criterios
Matriz de criterios
Costo ( C)
Sev. al cliente
(SC)
Prestigio (P)
Promociones (PR)
C
1
SC
3
P
5
PR
1
SC
1/3
1/5
P
PR
1/5
1
1/3
5
1
3
1/3
1
1
a r
r i j =1 ij j
Row
ri
a ij r j
1
2
3
10,0000
4,533
42,9333
15,4667
4,2933
3,4118
1,8667
10,0000
8,7111
48,2667
4,6667
4,8267
maxi
j=1
1
a r =4,8267
r i j=1 ij j
Column
1
2
3
4
ci
2,5333
9,3333
12,000
0
2,5333
a ij c j
1
a c
ci j=1 ij j
10,5778
33,6000
4,1754
3,6000
60,2667
10,9333
5,0222
4,3158
j=1
1
maxi aij c j =5,0222
c i j=1
{ (
=min max i
) (
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
=4,8267
S.A:
w2 Z
w3 Z
w4 Z
v 1 +3 v 2 +5 v 3 + v 4w1=0
1/ 3 v 1 +v 2 +1/3 v 3 +1/ 5 v 4 w 2=0
1/5 v 1+ 1/3 v 2+ v 3 +1/3 v 4 w 3=0
v 1 +5 v 2 +3 v 3 + v 4w4 =0
w 1+ w2 +w 3+ w4 =1
v 11 /4,8267 w1 0
v 21 /4,8267 w2 0
v 31/4,8267 w3 0
v 41/4,8267 w4 0
v 11 /4 w 1 0
v 21 /4 w 2 0
v 31/4 w 3 0
v 41/4 w 4 0
w1, w2, w3, w4 0
v 1 , v 2 , v 3 , v 4 0
2. Criterio: Costos
AV
CA
VC
SA
LA
Matriz Costos
AV
1
1/3
2
1/2
1/2
CA
3
1
3
1
3
VC
1/2
1/3
1
1/3
1/2
SA
2
1
3
1
1/2
Row
ri
1
2
3
4
5
8,5000
3,0000
11,000
4,8333
5,500
a ij r j
j=1
43,6667
16,1667
62,5000
26,7500
26,6667
LA
2
1/3
2
2
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
1
a r
r i j =1 ij j
5,1373
5,3889
5,6818
5,5345
4,8485
Column
1
2
3
4
5
ci
4,3333
11,0000
2,6667
7,5000
7,3333
a ij c j
j=1
20,7500
61,5000
14,6667
38,8333
40,0000
1
a c
ci j=1 ij j
4,7885
5,5909
5,5000
5,1778
5,4545
1
max i aij r j =5,6818
r i j=1
maxi
1
a c =5,5909
c i j=1 ij j
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,5909
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +3 v 2 +1/2 v 3 +2 v 4 +2 v 5w 1=0
1/ 3 v 1 +1+ 1/3 v 3+ v 4 +1 /3 v 5w 2=0
2 v 1+ 3 v 2 +v 3 +3 v 4 +2 v 5w3=0
1/2 v 1+1 v 2+1 /3 v3 + v 4 +2 v 5 w 4=0
1/2 v 1+ 3 v 2+ 1/2 v 3+1 /2 v 4 +1 v 5w 5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 /5,5909 w 1 0
v 21 /5,5909 w 2 0
v 31/5,5909 w 3 0
v 41/5,5909 w 4 0
v 41/5,5909 w 4 0
v 51/5,5909 w 5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
AV
1
1/2
1/3
1/2
1
AV
CA
VC
SA
LA
CA
2
1
1/3
1/2
1
ri
1
2
3
4
SA
2
2
1/2
1
2
LA
1
1
1/3
1/2
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
Row
VC
3
3
1
2
3
9,0000
7,5000
2,500
4,5000
a ij r j
1
a r
r i j =1 ij j
Column
48,5000
36,5000
12,9167
21,7500
5,3889
4,8667
5,1667
4,8333
1
2
3
4
j=1
ci
3,3333
4,8333
12,0000
7,5000
a ij c j
1
a c
ci j=1 ij j
17,3333
23,0833
63,0000
37,5000
5,2000
4,7759
5,2500
5,0000
j=1
8,000
R
41,0000
maxi
1
a r =5,3889
r i j=1 ij j
maxi
1
a c =5,2500
c i j=1 ij j
{ (
=min max i
) (
5,1250
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,2500
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +2 v 2 +3 v 3 +2 v 4 + 1 v 5w 1=0
1/ 2 v 1+ v 2 +3 v 3 +2 v 4 + v 5w2=0
1/ 3 v 1 +1/3 v 2+ v 3 +1/ 2 v 4 +1/3 v5 w3 =0
1/ 2 v 1+1 /2 v2 +2 v 3 + v 4 +1/2 v 5w4 =0
v 1 + v 2+3 v 3+ 2 v 4 +v 5 w5 =0
3,8333
19,7500
5,1522
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 5,2500 w1 0
v 21 / 5,2500 w2 0
v 31/ 5,2500 w3 0
v 41/ 5,2500 w4 0
v 41/5,2500 w 4 0
v 51/ 5,2500 w5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
4. Criterio: Prestigio
AV
CA
VC
SA
LA
Matriz prestigio
AV
1
1/2
1/4
1/3
1/2
CA
2
1
1/3
1/3
1/2
VC
4
3
1
1
3
SA
3
3
1
1
2
LA
2
2
1/3
1/2
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
Row
ri
12,000
a ij r j
j=1
66,1667
1
a r
r i j =1 i j j
5,5139
Column
1
ci
2,5833
a ij c j
j=1
13,9167
1
a c
ci j=1 ij j
5,3871
0
9,5000
2,917
3,1667
7,000
2
3
4
5
maxi
(
(
47,7500
14,5833
16,7500
32,8333
5,0263
5,0000
5,2895
4,6905
2
3
4
5
1
a r =5,5139
r i j=1 ij j
1
maxi aij c j =5,3917
c i j=1
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,3917
S.A:
4,1667
12,0000
10,0000
5,8333
19,5833
62,3333
53,9167
28,3333
4,7000
5,1944
5,3917
4,8571
v 1 +2+ 4 v 3 +3 v 4 +2 v 5w 1=0
1/ 2 v 1+ v 2 +3 v 3 +3 v 4 + 2 v 5w 2=0
1/4 v 1+ 1/3 v 2+ v 3 +v 4+ 1/3 v 5w 3=0
1/3 v 1 +1/3 v 2+ v 3 + v 4 +1/2 v 5w 4 =0
1/ 2 v 1+1 /2 v2 +3 v 3+2 v 4 +v 5 w5 =0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 5,3917 w 1 0
v 21 / 5,3917 w 2 0
v 31/ 5,3917 w 3 0
v 41/ 5,3917 w4 0
v 41/5,3917 w 4 0
v 51/ 5,3917 w 5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
5. Criterio: Promociones
Matriz promociones
AV
1
1/2
3
1/2
1/2
AV
CA
VC
SA
LA
CA
2
1
3
1/2
1/2
VC
1/3
1/3
1
1/2
1/3
a ij r j
Row
ri
1
2
3
4
5
7,3333
5,8333
12,000
6,5000
2,583
(
(
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
j=1
41,1667
31,6667
72,2500
29,4167
14,7917
1
a r
r i j =1 ij j
Column
5,6136
5,4286
6,0208
4,5256
5,7258
1
2
3
4
5
1
a r =6,0208
r i j=1 ij j
1
maxi aij c j =6,1250
c i j=1
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
=6,0208
LA
2
2
3
4
1
maxi
SA
2
2
2
1
1/4
)}
ci
5,5000
7,0000
2,5000
7,2500
12,0000
a ij c j
j=1
26,1250
35,1250
14,2917
40,2500
73,5000
1
a c
ci j=1 ij j
4,7500
5,0179
5,7167
5,5517
6,1250
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +2 v 2 +1/3 v 3 +2 v 4 +2 v 5w 1=0
1/ 2 v 1+ v 2 +1/3 v 3 +2 v 4 +2 v 5 w2 =0
3 v 1 +3 v 2 +v 3 +2 v 4 +3 v 5w3=0
1/ 2 v 1+1 /2 v2 +1/2 v 3 + v 4 +4 v 5w4 =0
1/ 2 v 1+1 /2 v2 +1/3 v3 +1/ 4 v 4+ v 5w5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 5,8278 w1 0
v 21 / 5,8278 w2 0
v 31/ 5,8278 w3 0
v 41/ 5,8278 w4 0
v 41/5,8278 w 4 0
v 51/ 5,8278 w5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
rbol de decisin
RANKING
AVIANCA (AV)
COPA AIRLINERS
(CA)
VIVA COLOMBIA
(VC)
SATENA (SA)
LAN (LA)
W
0,25005614
Posicin
2
0,15233042
0,30973399
0,14564085
0,1422386
1
4
5
EXPERTO 4
1. Criterios
Matriz de criterios
Costo ( C)
Sev. al cliente
(SC)
Prestigio (P)
Promociones (PR)
C
1
SC
5
P
6
PR
1/2
SC
P
PR
1/5
1/6
2
1
1/3
6
3
1
6
1/6
1/6
1
a ij r j
1
a r
r i j =1 ij j
Row
ri
12,5000
51,8333
4,1467
4,367
14,3667
3,2901
1,6667
7,7056
4,6233
15,0000
76,2000
5,0800
j=1
Column
ci
3,3667
12,333
3
16,000
0
1,8333
a ij c j
j=1
1
a c
ci j=1 ij j
12,1667
3,6139
45,5000
3,6892
84,2000
5,2625
8,2389
4,4939
1
maxi aij r j =5,0800
r i j=1
maxi
1
a c =5,2625
c i j=1 ij j
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=5,0800
S.A:
w2 Z
w3 Z
w4 Z
v 1 +5 v 2 +6 v 3+1 /2 v 4w1=0
1/ 5 v 1+ v 2 +3 v 3 +1/6 v 4w2=0
1/6 v 1 +1/3 v 2 +v 3 +1/6 v 4w3=0
2 v 1+ 6 v 2 +6 v3 + v 4w 4=0
w 1+ w2 +w 3+ w4 =1
v 11 /5,0800 w 1 0
v 21 /5,0800 w 2 0
v 31/5,0800 w3 0
v 41/5,0800 w 4 0
v 11 /4 w 1 0
v 21 /4 w 2 0
v 31/4 w 3 0
v 41/4 w 4 0
w1, w2, w3, w4 0
v 1 , v 2 , v 3 , v 4 0
2. Criterio: Costos
AV
CA
VC
SA
LA
Matriz Costos
AV
1
1/4
5
1/6
3
CA
4
1
6
1/4
4
VC
1/5
1/6
1
1/8
1/4
SA
6
4
8
1
5
Row
ri
1
2
11,5333
5,6667
24,000
1,7417
a ij r j
j=1
53,8667
22,8292
182,600
0
10,7306
LA
1/3
1/4
4
1/5
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
1
a r
r i j =1 ij j
Column
ci
a ij c j
j=1
1
a c
ci j=1 ij j
4,6705
4,0287
1
2
9,4167
15,2500
43,2875
92,5000
4,5969
6,0656
7,6083
1,7417
10,6125
6,0933
6,1611
24,0000
184,350
7,6813
13,250
85,2250
6,4321
1
maxi aij r j =7,6083
r i j=1
1
maxi aij c j =7,6813
c i j=1
{ (
=min max i
) (
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
)}
=7,6083
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +4 v 2 +1/5 v 3 +6 v 4 +1/3 v 5w1=0
1/ 4 v 1+ v 2 +1/ 6+ 4 v 4 + 1/ 4 v5 w 2=0
5 v 1 +6 v 2 + v 3+ 8 v 4 + 4 v 5 w3 =0
1/6 v 1 +1/4 v 2+ 1/ 8 v 3 +v 4+ 1/5 v 5w 4 =0
5,7833
0
24,5014
4,2366
3 v 1 +4 v 2 +1/4 v 3+ 5 v 4 + v 5w 5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 /7,6083 w 1 0
v 21 /7,6083 w 2 0
v 31/7,6083 w 3 0
v 41/7,6083 w 4 0
v 41/7,6083 w 4 0
v 51/7,6083 w 5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
3. Criterio: Servicio al cliente
AV
CA
VC
SA
LA
AV
1
4
1/4
1/3
4
CA
1/4
1
1/7
1/5
1/2
VC
4
7
1
3
5
SA
3
5
1/3
1
4
LA
1/4
2
1/5
1/4
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
Ro w
ri
1
2
8,5000
19,000
a ij r j
j=1
38,9298
119,4000
1
a r
r i j =1 ij j
4,5800
6,2842
Column
1
2
ci
9,5833
2,0929
a ij c j
j=1
42,1992
11,8625
1
a c
ci j=1 ij j
4,4034
5,6681
0
3
4
5
1,926
4,7833
14,500
11,2599
20,8202
86,7643
5,8457
4,3527
5,9837
3
4
5
20,0000
13,3333
3,7000
1
maxi aij r j =6,2842
r i j=1
maxi
1
a c =6,5742
c i j=1 ij j
{ (
=min max i
) (
)}
1
1
a ij r j , max i aij c j
r i j=1
c i j=1
=6,2842
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +1/4 v 2 +4 v 3 +3 v 4 +1 /4 v5 w1 =0
4 v 1+ v 2 +7 v 3 +5 v 4 +2 v 5w2=0
1/ 4 v 1+ 1/7 v 2+ v 3 +1/3 v 4 +1 /5 v 5w 3=0
1/ 3 v 1 +1/5 v 2+ 3 v 3 +v 4 + 1/4 v 5w 4=0
4 v 1+ 1/2 v 2+5 v 3+ 4 v 4 + v 5w 5=0
131,483
3
74,0143
17,6149
6,5742
5,5511
4,7608
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 6,2842 w1 0
v 21 / 6,2842 w2 0
v 31/ 6,2842 w3 0
v 41/ 6,2842 w4 0
v 41/6,2842 w4 0
v 51/ 6,2842 w5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
4. Criterio: Prestigio
AV
CA
VC
SA
LA
Matriz prestigio
AV
1
4
1/4
1/3
3
CA
1/4
1
1/7
1/5
1/2
VC
4
7
1
3
5
SA
3
5
1/3
1
4
LA
1/3
2
1/5
1/4
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
a ij r j
1
a r
r i j =1 ij j
1
a c
ci j=1 ij j
Row
ri
39,8881
4,6472
8,5833
37,7492
4,3980
8,5833
19,000
0
117,7333
6,1965
2,0929
5,5685
3
4
5
1,926
4,7833
13,500
11,0808
20,5980
77,5143
5,7527
4,3062
5,7418
3
4
5
20,0000
13,3333
3,7833
11,6542
127,900
0
71,3476
18,1635
maxi
(
(
j=1
Column
a ij c j
1
a r =6,1965
r i j=1 ij j
1
maxi aij c j =6,3950
c i j=1
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=6,1965
w1 Z
w2 Z
S.A:
ci
j=1
6,3950
5,3511
4,8009
w3 Z
w4 Z
w5 Z
v 1 +1/ 4 v 2 +4 v 3 +3 v 4 +1 /3 v 5w 1=0
4 v 1+ v 2 +7 v 3 +5 v 4 +2 v 5w2=0
1/ 4 v 1+ 1/7 v 2+ v 3 +1/3 v 4 +1 /5 v 5w 3=0
1/ 3 v 1 +1/5 v 2+ 3 v 3 +v 4 + 1/4 v 5w 4=0
3 v 1 +1/2 v 2+ 5 v 3 +4 v 4 + v 5w 5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 6,1965 w1 0
v 21 / 6,1965 w 2 0
v 31/ 6,1965 w 3 0
v 41/ 6,1965 w4 0
v 41/6,1965 w 4 0
v 51/ 6,1965 w 5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
5. Criterio: Promociones
AV
Matriz promociones
CA
VC
SA
LA
AV
CA
VC
SA
LA
1
1/3
1/4
1/6
1/2
3
1
1/4
1/5
3
4
4
1
2
4
2
1/3
1/5
1/6
1
AVIANCA (AV)
COPA AIRLINERS (CA)
VIVA COLOMBIA (VC)
SATENA (SA)
LAN (LA)
Row
6
5
1/2
1
6
a ij r j
ri
1
a r
r i j =1 ij j
j=1
Column
ci
a ij c j
j=1
1
a c
ci j=1 ij j
107,000
0
6,6875
2,2500
13,4167
5,9630
16,000
0
10,666
7
47,3000
4,4344
7,4500
4,3960
3
4
5
2,200
3,5333
14,500
13,5333
15,1500
84,5000
6,1515
4,2877
5,8276
3
4
5
15,0000
18,5000
3,7000
32,7500
105,600
0
98,9500
16,7667
1
max i aij r j =6,6875
r i j=1
maxi
1
a c =7,0400
c i j=1 ij j
{ (
) (
1
1
=min max i a ij r j , max i aij c j
r i j=1
c i j=1
)}
=6,6875
7,0400
5,3486
4,5315
Max Z=Z
w1 Z
S.A:
w2 Z
w3 Z
w4 Z
w5 Z
v 1 +3 v 2 + 4 v 3 +6 v 4 +2 v 5w1=0
1/ 3 v 1 +v 2 +4 v 3 +5 v 4 + 1/3 v 5w 2=0
1/ 4 v 1+ 1/ 4 v 2+ v 3+ 1/ 2 v 4 +1/5 v 5w3=0
1/ 6 v 1 +1/5 v 2 +2 v 3 +v 4 + 1/6 v 5w4 =0
1/2 v 1+ 3 v 2+ 4 v 3+ 6 v 4 + v 5w5=0
w 1+ w2 +w 3+ w4 + w5 =1
v 11 / 6,6875 w1 0
v 21 / 6,6875 w 2 0
v 31/ 6,6875 w 3 0
v 41/ 6,6875 w4 0
v 41/6,6875 w 4 0
v 51/ 6,6875 w 5 0
v 11 /5 w 1 0
v 21 /5 w2 0
v 31/5 w3 0
v 41/5 w 4 0
v 51/5 w5 0
w 1 , w 2 , w 3 , w 4 , w5 0
v1 , v2 , v3 , v4 , v5 0
rbol de decisin
RANKING
AVIANCA (AV)
COPA AIRLINERS
(CA)
VIVA COLOMBIA
(VC)
SATENA (SA)
LAN (LA)
W
0,274680135
Posicin
2
0,18132412
0,212932442
0,056329325
0,274733978
3
5
1