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Web CRM Operations Head Min 10 Yrs Exp

Job Title

Department

No. of vacancies

CRM Operations Head

Accounts & Finance

Position Required

CRM - Operations Head

Educational Requirements

CA (Inter) / B.Com Graduate with MBA in Finance preferred

Must have min. 5 years experience in a real estate company in


processing documents
Must have min. 5 years experience in managing a team, CRM and
Experience

collections of receivables
Must have min. 2 years experience in spreadsheets preparation
and analysis
Must have min. 2 years experience in working in ERP

Skill Set & Knowledge

Job Role

Competent in computing skills - MS Office Suite, Internet


Explorer, PPP, Internet Browsing
1.

Overall in charge of customer satisfaction and collections


post-sales

2.

Managing a team to ensure collections / receivables are as


per company norms

3.

Post sales, follow with customers for completion of all


documentation formalities

4.

Follow with customers for stage-wise payments through


the life cycle of the construction and handover process

5.

Follow with customers for registration and registrationrelated payments

6.

Coordinate with Engineering department to complete


hand-over of flats

7.

Follow with customers for completion of possession


formalities and payments

8.

Attend to all customer related queries / complaints /


suggestions

9.

Collections of all receivables at all stages

10. Coordination with finance / accounts departments for


provision of all documentation required as per their
norms.

Web CRM Operations Head Min 10 Yrs Exp

11. Reminders as per collections protocol and management


of customers requirements
12. Loans processing and coordination with banks for release
of payments at all stages
13. Documentation processing with the banks / financial
institutions as per their formats
14. Coordination with engineering team for all customer
related extra amenities requests along with management
of the requisite documentation and payment collection
for same
15. Post-handover, coordination with engineering team for
all maintenance related requests along with management
of the requisite documentation and payment collection
for same
16. Oversee customer support team and assign sites, targets
and works to the executives
17. Prepare inter-departmental reports for smooth
coordination
18. Prepare reports in prescribed formats for management
19. Manage stock of all marketing materials with marketing
department
20. Prepare all project related items such as UDS chart,
builders agreements, allotment letters, Other charges etc.
In consultation with management and heads of other
departments
21. Coordinate with all other departments for project
launches
22. Start and monitor online marketing programme through
facebook/twitter etc
23. Organise events on handing over flats for customers.
Coordinate same with Engineering department.
24. Oversee Customer Service Department to ensure
adequate customer support is given post handing over
25. Create and manage Client Relationships.
26. Create and manage loans / bank relationships
27. Managements single point of contact regarding all postsales issues
28. Essence of the position is customer delight and 100%

Web CRM Operations Head Min 10 Yrs Exp

collections of receivables for the company


Excellent English written, spoken and comprehension /
communication skills
Communication

Excellent Excel Skills with complex spreadsheets creation and


analyzing skills
Experience in ERP

Apply for this position by sending your updated resume to


careers@kgbuilders.com