Danielle Driscoll

23 West St
West Lakes SA 5021
T: (06) 0000 0000
M: 0400 000 000
E: danielle.driscoll@email.com

Professional Profile
I am an IT professional with over 3 years experience in supporting IT projects, providing staff and
network support and conducting hardware repairs. I am a network specialist with an eye for
efficiency who likes to work both independently and as part of a team.

Education
Master of Networking Systems and Administration
Charles Sturt University
Commenced: 2012
Bachelor of Computer Science
Charles Sturt University
Graduated: 2009

Core Skills/Strengths

Proven ability to work collaboratively and independently

Commitment to increasing efficiencies, troubleshooting and enabling positive working
relationships between internal and external stakeholders
Excellent communication skills developed through dealing with a wide range of people via
phone, email and in person

Employment History
May 2011 Present
Analyst and User Support, Telecomo

Adelaide, SA

Responsibilities:

Implementation of a system to control the management of public companies by analysing

yearly reports and calculating performance indicators
Analysing outputs and writing reports on the new system to inform future decision-making
Installing and configuring of Windows XP on all staff PCs and Macs
Responding to staff issues and requirements for a team of 40, both face-to-face and
remotely, as needed
Replacing and upgrading RAM, hard disks, DVD-CD drives, sound cards and network
cards as required

Achievements:

Developing software for the management of stock, employees, selling and billing
Automating monthly and yearly maintenance reports to maximise efficiency
Reducing wait times for IT issue resolution by 20 per cent

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December 2009 April 2011

Programmer, SIMTIM Co

Adelaide, SA

Responsibilities:

Set up an internal database on Access for in-house contacts and external relationship
management
Repaired employee computers and network printers
Managed server security and access for a staff of 60
Installed and configured Windows XP, RAM replacements, hard disks, DVD-CD drives,
sound cards and network cards
Purchased personal computers for executives

Achievements:

Addressed problems with client information management and in doing so, increased
efficiencies, resulting in improved customer service outcomes
Reduced server downtime by 15 per cent
Gained experience in working with a range of hardware

Technical Skills

Experience working with both PC and Mac

Platforms: Microsoft Windows98/2000/NT/XP/2003/VISTA/7/2008, Active Directory,
Linux Fedora and Ubuntu
Languages: C/C++, Perl, Unix shell scripts, Windows Script, BAT Script, Python, Turbo
Pascal, Windev 8

Referees
Greg Wombat
Managing Director
Telecomo Adelaide
T: (06) 0000 0000
E: gregwombat@email.com

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Jane Devine
Supervisor for Masters Research
Charles Sturt University
T: (02) 0000 0000
E: janedevine@email.com

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