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Technical

Business

People

Financial
statements (profit,
cashflow, assets,
liabs)
Investments (NPV,
IRR, Payback)
Business
valuations
Financial
reporting (incl.
integrated reporting)
Disclosures
Financing
debt/equity
Risk cycle
(appetite, mapping,
TARA)
Corporate
governance
Internal controls
Internal audit
Fraud

External forces on
business (PEST, 5
forces, Diamond)
Stakeholders
(Mendelow, Mission)
Strategic options
(Porter, Ansoff, BCG,
Value Chain)
Rational,
Emergent,
Freewheeling,
Incremental
Impact of IT
Human resource
management
Quality
management
(TQM)
Balanced
scorecard
SVA
Traditional control
(ratios, variances)

Consider
stakeholders
affected (ICE)
How to manage
them
Organisational
culture Handy,
McKinsey, Hofstede
Organisational
structure matrix,
functional, network
Negotiation and
influence
Consider peoples
motivations
(Maslow)
Ethics and CSR

Leadership
Identifying good
leaders
Roles of leaders
Commenting on
leadership style
Impact of good/bad
leadership
Building and
motivating a team
Collaboration and
teamworking
(Tuckman, Belbin)
Work/life balance
Managing change
Change theory
(Lewin, Balogun,
Kotter &
Schlesinger)
Recommended
actions to lead
change

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Business Skills = BESTO


1.

2.

3.

4.

5.

Business
- fit with goals of firm
- fit with the firms business model & strategic position
- responses of competitors, suppliers, government
Economic
- financial feasibility
- impact on profits, cash flows and share price
Social
- fit with social trends and culture
- impact on CSR
Technological & timing
- impact of modern technology developments
- how soon impact will come
Organisational & operational
- effect on job roles, teams, departments and divisions
- disruptive effects on immediate operations

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People Skills = SEC


1.

2.

3.

Stakeholder interests
- staff and management
- customers
- suppliers
- investors
- media
- governmental bodies
- interest groups
Ethical issues
- professional (PIPCO)
- personal behavior
- business ethics/corporate citizenship
Competitors behaviour
- how will they view it
- their likely response

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Leadership Skills
1.

Personal leadership qualities


- vision
- inspiration/motivation
- helicopter factor (big picture + zoom on detail)
- political and personal sensitivity
- self discipline and emotional resilience

2.

Leadership team
- balance of skills/styles (Belbin)
- mutually supportive/united/shared vision
- open communication
- provide direction to teams and business
- succession planning needed

3.

Team building
- careful selection process (compatible, shared backgrounds)
- clear goals/objectives
- clear role allocations
- leadership and feedback
- celebrate success

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Leadership Skills
5.

Motivation
- payments and rewards
- mentoring and coaching
- encourage competition
- recognition
- address de-motivators (supervision, rules, insecurity, conflict, resources)

6.

Change Leadership
- Kotter and Schlesinger
Education and communication
Participation and involvement
Facilitation and support
Negotiation and agreement
Manipulation and co-optation
Explicit and implicit coercion

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