ISO Implementation plan and steps:

1.
2.
3.
4.
5.
6.
7.

Define the Quality Objectives, Quality Policy and Quality Manual.

Define the departments in an organization
Define the extent of interdependence in the organization
Define business process specific to the organizations
Define the interdependency of the departments
Define the records maintained across the departments
Define the documentation process for
a. Communication of information
b. Evidence of conformity
c. Knowledge sharing
8. Define the internal auditing process, auditing schedule and documentation
9. Define the improvement process and documentation to enhance the
improvement of the QMS.

Departments in Iteanz Technologies India Pvt Ltd

Operations
Human Resources
Finance & Administration
Marketing

Mission:
Provide innovative enterprise solutions that simplify, contribute and
synchronize the operations to maximize the intended result.
Vision:
To help organizations achieve their business objectives and maximize
profits with our focused software consultation, solutions, and services
designed by a motivated, committed multitalented team.
Quality Objective
With our ERP solutions we are committed to meeting Customer
expectations and achieving customer satisfaction by enhancing the
business process of our clients across business areas of our clients.

Quality policy
We have set the following measurable quality objectives to
achieve total customer satisfaction.

a. Objective: Meeting internal and external customer expectations on

time every time
Indicator:
b. Objective : Providing compelling solutions to ensure our clients success
Indicator:
c. Objective: Continuously updating our business and technical
competence.
Indicator:
d. Objective: Enhancing the expertise of our people by periodic training
and support.
Indicator:
e. Objective: Ensuring Internal and External communication of information
and records.
Indicator:
f. Objective: Continuously monitoring and reviewing expertise.
Indicator:
g. Objective: Ensuring customer involvement and receiving feedback for
corrective measures.
Indicator:
h. Meeting statutory and Regulatory requirements.
Indicator:

Documented procedures:
ISO 9001:2008 specifically requires the organization to have
documented procedures for the following six activities:
4.2.3 Control of documents
4.2.4 Control of records
8.2.2 Internal audit
8.3 Control of nonconforming product
8.5.2 Corrective action
8.5.3 Preventive action
These documented procedures have to be controlled in accordance with
the requirements of clause 4.2.3
Documents needed by the organization to ensure the effective planning,
operation and control of its processes:
In order for an organization to demonstrate the effective
implementation of its QMS, it may be necessary to develop documents
other than documented procedures. However, the only documents
specifically mentioned in ISO 9001:2008 are:
Quality policy (clause 4.2.1.a)
Quality objectives (clause 4.2.1.a)
Quality manual (clause 4.2.1.b)

 There are several requirements of ISO 9001:2008 where an organization

could add value to its QMS and demonstrate conformity by the
preparation of other documents, even though the standard does not
specifically require them. Examples may include:
Process maps, process flow charts and/or process descriptions
Organization charts
Specifications
Work and/or test instructions
Documents containing internal communications
Production schedules
Approved supplier lists
Test and inspection plans
Quality plans
All such documents have to be controlled in accordance with the
requirements of clause 4.2.3 and/or 4.2.4, as applicable
e) Records:
Examples of records specifically required by ISO 9001:2008 are
presented in Annex B.
Organizations are free to develop other records that may be needed to
demonstrate conformity of their processes, products and quality
management system.
Requirements for the control of records are different from those for
other documents, and all records have to be controlled according to those
of clause 4.2.4 of ISO 9001:2008.