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CODIGOS ERROR DESIGNJET 500 510

Cdigo Error
Descripcin
Posible Solucin
01:10
Fallo en el mdulo electrnico
Reemplace el mdulo electrnico.
01:11
Ventilador del mdulo electrnico mal conectado
Vuelva a conectar el ventilador de refrigeracin (que se encuentra en la parte superior del mdulo electrnico). Si el ventilador de refrigeracin contina fallando, compruebe que los pines del
conector del mdulo electrnico no estn doblados.
01:12
El EEROM no est configurado correctamente (el nmero del producto puede faltar).
Configure el EEROM correctamente mediante la utilidad de configuracin EEROM.
01:13
Fallo en el mdulo electrnico.

Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error persiste, sustituya el mdulo electrnico.
02:10
Fallo del carro.
Reemplace el conjunto del carro.
02:13
Fallo del carro.
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error persiste, sustituya el conjunto del carro.
03:10
Fallo de la fuente de alimentacin.
Reemplace la fuente de alimentacin.
04:11
Tarjeta de red LAN no detectada.
Apague la impresora y reconecte la tarjeta de red.
05:09
Formateador instalado en lugar del accesorio de targeta HP-GL/2.

Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y comprobar si el cdigo de error ha desaparecido.
Si el cdigo de error persiste, sustituya el mdulo electrnico.
05:11
Formateador no detectado.
Apague la impresora y reconecte el formateador.
08:11
El panel frontal no puede ser detectado
Vuelva a conectar el panel frontal.
11:11
El trailing cable no est bien conectado.
Conecte correctamente el trailing cable.
11:13
Problema con el ajuste de la tensin de los cabezales de impresin
Pruebe lo siguiente:
Compruebe que el trailing cable est conectado correctamente en ambos extremos.
Reemplace el trailing cable.
Reemplace el conjunto del carro.
12:11
Cortocircuito detectado en el conjunto del carro.

Pruebe lo siguiente:
Eliminar todos los cabezales de impresin y limpiar los contactos de flexin de los cabezales de impresin y en el conjunto del carro.
Reemplace TODOS los cabezales de impresin.
Reemplace el conjunto del carro.
21:10
Fallo de la service station
Reemplace la service station / el conjunto de ventilador.
21:11
service station / ventilador no pueden ser detectados, o la service station est mal ajustada.
Pruebe lo siguiente:
Vuelva a conectar la service station / ensamblaje del ventilador.
Vuelva a colocar la palanca de la service station.
22:10
Fallo de la estacin de suministro de tinta.
Reemplace la estacin de suministro de tinta.
41:10
Fallo del motor del eje del papel.
Reemplace el motor del eje del papel.
41:13
Error en la cuadratura del encoder del motor del eje del papel.

Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error persiste, sustituir el motor del eje del papel.
42:10
Fallo del motor del eje de exploracin.
Reemplace el motor del eje de exploracin.
43:10
Fallo del ventilador de vaco.
Reemplace el ventilador de vaco.
43:11
Ventilador de vaco no detectado.
Reconecte el ventilador de vaco.
56:10
Fallo del sensor del encoder de la unidad de rodillo.
Pruebe lo siguiente:
Vuelva a colocar el rodillo de la unidad del sensor encoder.
Si el problema persiste, reemplace el disco encoder Asamblea.
56:13
Fallo en la cuadratura del sensor de la unidad de rodillo encoder.

Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error persiste, sustituya la unidad del rodillo encoder.
61:04
Error del firmware.
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora De nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error vuelve a aparecer, compruebe si hay una nueva versin de firmware. Si la nueva versin de firmware no resuelve el problema, o si la nueva versin de firmware no est
disponible, llamenos al 902 333 888 y nuestro Servicio Tecnico le dara una solucion.
61:05
Error al procesar el trabajo. Este cdigo de error slo aparece en impresoras HP Designjet Serie 800, o en la impresora HP Designjet serie 500 con un sistema de targeta HP-GL / 2 instalado,
cuando procesa un archivo PostScript o un archivo o HP-GL / 2.
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y vuelva a enviar el archivo que se intenta imprimir.
Si el cdigo de error vuelve a aparecer despus de volver a enviar el archivo, entonces intente generar el archivo de nuevo y trate de imprimir otra vez.
Si el archivo que est causando este error es PostScript, compruebe si es binario. Si el archivo es binario, utilice AppleTalk para enviar el archivo a la impresora. Si AppleTalk no est siendo
utilizado para enviar el archivo binario de la impresora, a continuacin, cambie la configuracin de PostScript binarios a travs de el panel frontal (men Configuracin / configuracin de PS /
codificacin / binario).
Si el cdigo de error sigue apareciendo, compruebe si hay una nueva versin del controlador.
64:04
Error del firmware (Puerto USB).
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora De nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error vuelve a aparecer, compruebe si hay una nueva versin de firmware.
Si la nueva versin de firmware no resuelve el problema, o si las nuevas versin de firmware no est disponible, llamenos al 902 333 888 y nuestro Servicio Tecnico le dara una solucion.
71:04

Problema de asignacin de memoria. Este cdigo de error slo aparece en HP Designjet serie 800, o en la impresora HP Designjet serie 500 con una tarjeta HPGL / 2 instalada.
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora De nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error vuelve a aparecer, compruebe si hay una nueva versin de firmware.
Si la nueva versin de firmware no resuelve el problema, o si las nuevas versin de firmware no est disponible, llamenos al 902 333 888 y nuestro Servicio Tecnico le dara una solucion.
71:06
Fuera de memoria. Este cdigo de error slo aparece en HP Designjet serie 800, o en la impresora HP Designjet serie 500 con una tarjeta HP-GL / 2 instalada, ya sea en el tratamiento de un
archivo PostScript o HPGL / 2.
Pruebe lo siguiente:
Compruebe la cantidad de RAM de la impresora utilizando el panel frontal. Si es necesario, instale ms memoria en el formateador.
Si el problema contina, intente procesar el archivo en el PC en lugar de la impresora (seleccione Evitar fuera de la memoria en las opciones avanzadas del controlador).
72:04
Problema en el eje de exploracin (error de firmware).
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora De nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error vuelve a aparecer, compruebe si hay una nueva versin de firmware.
Si la nueva versin de firmware no resuelve el problema, o si las nuevas versin de firmware no est disponible, llamenos al 902 333 888 y nuestro Servicio Tecnico le dara una solucion.
73:04
Error de servo.
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error vuelve a aparecer, compruebe si hay una nueva versin de firmware.
Si la nueva versin de firmware no resuelve el problema, reemplazar el mdulo de electrnica.
Si el problema contina, llamenos al 902 333 888 y nuestro Servicio Tecnico le dara una solucion.
79:04

Error de firmware.
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora De nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error vuelve a aparecer, compruebe si hay una nueva versin de firmware.
Si la nueva versin de firmware no resuelve el problema, o si las nuevas versin de firmware no est disponible, llamenos al 902 333 888 y nuestro Servicio Tecnico le dara una solucion.
81:01
Eje del papel parado.
Si este cdigo de error apareci, pero no fue causado por un atasco de papel, entonces intente lo siguiente:
Realice una prueba de avance de papel.
Si el problema persiste, reemplace el cojunto del disco encoder.
81:11
Eje del papel parado (durante la prueba de avance de papel).
Consulte el cdigo de error 81:01
85:10
Error del encoder del eje del papel.
Pruebe lo siguiente:
Vuelva a colocar el sensor de la unidad del rodillo encoder.
Si el cdigo de error persiste, reemplace el rodillo de la unidad.
86:01
Eje del carro parado.
Si este cdigo de error apareci, pero no fue causado por un atasco de papel, entonces intente lo siguiente:
Demasiada friccin en la barra deslizante. Use la aplicain de informacin de la impresora y compruebe el uso del Eje de exploracin. Si el porcentaje se acerca al 100%, entonces lubrique la
varilla deslizante.

El carro est chocando con la service estation. Si el carro se ha quedado atascado en la parte derecha de la impresora y no se puede mover hacia el centro de la platina de impresin, se debe
a que la service estation no puede destapar los cabezales de impresin. En este caso, sustituir la service estation / conjunto del ventilador aerosol.
Realizar una prueba de movimiento del carro.
86:11
Eje del carro parado (durante la prueba de movimiento del carro).
Consulte el cdigo de error 86:01.
86:13
Eje del carro parado (error de firmware).
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error vuelve a aparecer, compruebe si hay una nueva versin de firmware.
Si la nueva versin de firmware no resuelve el problema, o si la nueva versin de firmware no est disponible, llamenos al 902 333 888 y nuestro Servicio Tecnico le dara una solucion.
87:13
No se puede leer el sensor encoder del carro.
Pruebe lo siguiente:
Apague la impresora y espere unos minutos. Encienda la impresora de nuevo y compruebe si el cdigo de error ha desaparecido.
Si el cdigo de error persiste, reemplace el conjunto del carro.
93:10
Fallo en el inicio del sistema de tinta.
Pruebe lo siguiente:
Compruebe si hay una fuga en la impresora. Si una fuga es evidente (no hay tinta en componentes de la impresora), sustituir los tubos de suministro de tinta.
Utilice utilidad Prime de tubos y compruebe cunto tiempo se toma para completar el procedimiento. Si se toma demasiado tiempo para completar el procedimiento y no hay fugas en el
impresora, entonces reemplace los cartuchos de tinta. Si se necesita poco tiempo para completar el procedimiento, vuelva a colocar los tubos de suministro de tinta.

http://www.plotter-hp.com/codigos-error-designjet-500-510.html

Primary error code explained

Designjet 500 error codes


Designjet 500 01:10
Electronics module failure
error
Designjet 500 01:11
Electronics module fan failure
error
Designjet 500 01:12
EEROM not configured correctly
error
Designjet 500 01:13
Electronics module failure
error
Designjet 500 02:10
Carriage failure
error
Designjet 500 02:13
Carriage failure
error
Designjet 500 03:10
Power supply failure
error
Designjet 500 04:11
LAN card not detected
error
Designjet 500 05:09
Formatter or HP GL/2 card not detected
error
Designjet 500 05:10
Formatter not detected
error

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Designjet 500 05:11


Formatter not detected
error
Designjet 500 06:03
Formatter hard drive not functioning
error
Designjet 500 08:11
Front panel not detected
error
Designjet 500 11:11
Trailing cable defective
error
Designjet 500 11:13
Printhead voltage: Possible trailing cable or carriage defective
error
Designjet 500 12:11
Attempt to resolve by cleaning printheads or possible defective carriage
error
Designjet 500 21:10
Service station failure
error
Designjet 500 21:11
Attempt to resolve by firmware upgrade or possible defective s/stn
error
Designjet 500 22:10
Ensure all inks are genuine HP or possible Ink supply station failure
error
Designjet 500 41:10
Paper axis (X-Axis) motor failure
error
Designjet 500 41:13
Paper axis motor encoder failure
error
Designjet 500 42:10
Scan axis (Y-Axis) motor failure
error
Designjet 500 43:10
Vacuum fan failure
error
Designjet 500 43:11
Vacuum fan not detected
error
Designjet 500 56:10
Drive roller encoder sensor failure
error
Designjet 500 56:13
Drive roller encoder sensor failure
error
Designjet 500 61:04
Firmware error, attempt to resolve by firmware upgrade
error
Designjet 500 61:05
Communication problem, try new driver & different connection method
error

Designjet 500 62:03


Parallel port communication error, call us to discuss
error
Designjet 500 63:03
LAN card communication error, attempt firmware upgrade
error
Designjet 500 64:03
USB port communication error, attempt firmware upgrade
error
Designjet 500 64:04
USB port communication error, attempt firmware upgrade
error
Designjet 500 65:03
Communication error, attempt firmware upgrade / driver upgrade
error
Designjet 500 71:04
Formatter issue, attempt firmware upgrade
error
Designjet 500 71:06
Out of memory, request quote for memory upgrade
error
Designjet 500 72:04
Scan axis firmware error, attempt firmware upgrade
error
Designjet 500 73:04
Servo error, Possible new electronics module
error
Designjet 500 79:04
Firmware error, attempt firmware upgrade
error
Designjet 500 81:01
Paper axis shutdown, possible defective encoder disk
error
Designjet 500 81:11
Paper axis shutdown, possible defective encoder disk
error
Designjet 500 85:10
Paper axis encoder error, possible defective encoder/sensor
error
Designjet 500 86:01
Carriage axis shutdown
error
Designjet 500 86:11
Carriage axis shutdown
error
Designjet 500 86:13
Carriage axis shutdown, attempt firmware upgrade
error
Designjet 500 87:13
Possible defective carriage assembly
error
Designjet 500 93:10
Ink system failure, check inks are ok & genuine HP, possible tubes assy
error

Designjet 510 error codes


Designjet 510 01:10
Electronics module failure
error
Designjet 510 01:11
Electronics module fan failure
error
Designjet 510 01:12
EEROM not configured correctly
error
Designjet 510 01:13
Electronics module failure
error
Designjet 510 02:10
Carriage failure
error
Designjet 510 02:13
Carriage failure
error
Designjet 510 03:10
Power supply failure
error
Designjet 510 04:11
LAN card not detected
error
Designjet 510 05:09
Formatter or HP GL/2 card not detected
error
Designjet 510 05:10
Formatter not detected
error
Designjet 510 05:11
Formatter not detected
error
Designjet 510 06:03
Formatter hard drive not functioning
error
Designjet 510 08:11
Front panel not detected
error

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Designjet 510 11:11


Trailing cable defective
error
Designjet 510 11:13
Printhead voltage: Possible trailing cable or carriage defective
error
Designjet 510 12:11
Attempt to resolve by cleaning printheads or possible defective carriage
error
Designjet 510 21:10
Service station failure
error
Designjet 510 21:11
Attempt to resolve by firmware upgrade or possible defective s/stn
error
Designjet 510 22:10
Ensure all inks are genuine HP or possible Ink supply station failure
error
Designjet 510 41:10
Paper axis (X-Axis) motor failure
error
Designjet 510 41:13
Paper axis motor encoder failure
error
Designjet 510 42:10
Scan axis (Y-Axis) motor failure
error
Designjet 510 43:10
Vacuum fan failure
error
Designjet 510 43:11
Vacuum fan not detected
error
Designjet 510 56:10
Drive roller encoder sensor failure
error
Designjet 510 56:13
Drive roller encoder sensor failure
error
Designjet 510 61:04
Firmware error, attempt to resolve by firmware upgrade
error
Designjet 510 61:05
Communication problem, try new driver & different connection method
error
Designjet 510 62:03
Parallel port communication error, call us to discuss
error
Designjet 510 63:03
LAN card communication error, attempt firmware upgrade
error
Designjet 510 64:03
USB port communication error, attempt firmware upgrade
error

Designjet 510 64:04


USB port communication error, attempt firmware upgrade
error
Designjet 510 65:03
Communication error, attempt firmware upgrade / driver upgrade
error
Designjet 510 71:04
Formatter issue, attempt firmware upgrade
error
Designjet 510 71:06
Out of memory, request quote for memory upgrade
error
Designjet 510 72:04
Scan axis firmware error, attempt firmware upgrade
error
Designjet 510 73:04
Servo error, Possible new electronics module
error
Designjet 510 79:04
Firmware error, attempt firmware upgrade
error
Designjet 510 81:01
Paper axis shutdown, possible defective encoder disk
error
Designjet 510 81:11
Paper axis shutdown, possible defective encoder disk
error
Designjet 510 85:10
Paper axis encoder error, possible defective encoder/sensor
error
Designjet 510 86:01
Carriage axis shutdown
error
Designjet 510 86:11
Carriage axis shutdown
error
Designjet 510 86:13
Carriage axis shutdown, attempt firmware upgrade
error
Designjet 510 87:13
Possible defective carriage assembly
error
Designjet 510 93:10
Ink system failure, check inks are ok & genuine HP, possible tubes assy
error

Designjet 750 & Designjet 755 error codes

Designjet 750
010001 error
Designjet 750
010020 error
Designjet 750
010021 error
Designjet 750
010022 error
Designjet 750
010023 error
Designjet 750
010024 error
Designjet 750
010030 error
Designjet 750
010032 error
Designjet 750
010033 error
Designjet 750
010034 error
Designjet 750
010040 error
Designjet 750
010041 error
Designjet 750
010050 error
Designjet 750
010060 error
Designjet 750
010080 error
Designjet 750
020001 error

Window sensor defective, front panel required


ROM test failure, possible main PCA
DRAM failure replace main PCA
Swath RAM failure, replace main PCA

EEROM failure, clear EEROM / Replace main PCA


Pen interface failure, replace main PCA
Internal communication error
Internal communication error
Internal communication error
Internal communication error
X-Axis servo error
Y-Axis servo error
Defective Postscript SIMM
Primer motor failure
RS-232 data overflow
Memory error, try turning off queuing & adding more RAM

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Designjet 750
020002 error
Designjet 750
02002x error
Designjet 750
030010 error
Designjet 750
04xxxx error
Designjet 750
040601 error
Designjet 750
05xxxx error
Designjet 750
06030A error
Designjet 750
06030B error
Designjet 750
060308 error
Designjet 750
060309 error
Designjet 750
070000 error
Designjet 750
070005 error
Designjet 750
070006 error
Designjet 750
070007 error
Designjet 750
070008 error
Designjet 750
070010 error
Designjet 750
070020 error
Designjet 750
070030 error

Memory error, try turning off queuing & adding more RAM
Firmware error, replace Postscript SIMM
Service station error
MIO error, check MIO setup
Incorrect MIO card
MIO system error
Mark Position not found, possible carriage assy
Bad ambient temperature
Problem with pen voltage
Problem with pen voltage
Unable to calibrate drop detect
Calibration problem
Calibration problem
Calibration problem
Calibration problem
False drops detected, check your power supply is not noisy
Drop detect error
Drop detect error

Designjet 750
070100 error
Designjet 750
0000D8 error
Designjet 750
080001 error
Designjet 755
010001 error
Designjet 755
010020 error
Designjet 755
010021 error
Designjet 755
010022 error
Designjet 755
010023 error
Designjet 755
010024 error
Designjet 755
010030 error
Designjet 755
010032 error
Designjet 755
010033 error
Designjet 755
010034 error
Designjet 755
010040 error
Designjet 755
010041 error
Designjet 755
010050 error
Designjet 755
010060 error

Firmware error
Firmware error
Postscript error
Window sensor defective, front panel required
ROM test failure, possible main PCA
DRAM failure replace main PCA
Swath RAM failure, replace main PCA
EEROM failure, clear EEROM / Replace main PCA
Pen interface failure, replace main PCA
Internal communication error
Internal communication error
Internal communication error
Internal communication error
X-Axis servo error
Y-Axis servo error
Defective Postscript SIMM
Primer motor failure

Designjet 755
010080 error
Designjet 755
020001 error
Designjet 755
020002 error
Designjet 755
02002x error
Designjet 755
030010 error
Designjet 755
04xxxx error
Designjet 755
040601 error
Designjet 755
05xxxx error
Designjet 755
06030A error
Designjet 755
06030B error
Designjet 755
060308 error
Designjet 755
060309 error
Designjet 755
070000 error
Designjet 755
070005 error
Designjet 755
070006 error
Designjet 755
070007 error
Designjet 755
070008 error
Designjet 755
070010 error

RS-232 data overflow


Memory error, try turning off queuing & adding more RAM
Memory error, try turning off queuing & adding more RAM
Firmware error, replace Postscript SIMM
Service station error
MIO error, check MIO setup
Incorrect MIO card
MIO system error
Mark Position not found, possible carriage assy
Bad ambient temperature
Problem with pen voltage
Problem with pen voltage
Unable to calibrate drop detect
Calibration problem
Calibration problem
Calibration problem
Calibration problem
False drops detected, check your power supply is not noisy

Designjet 755
070020 error
Designjet 755
070030 error
Designjet 755
070100 error
Designjet 755
0000D8 error
Designjet 755
080001 error

Drop detect error


Drop detect error
Firmware error
Firmware error
Postscript error

Designjet 800 error codes


Designjet 800 01:10
Electronics module failure
error
Designjet 800 01:11
Electronics module fan failure
error
Designjet 800 01:12
EEROM not configured correctly
error
Designjet 800 01:13
Electronics module failure
error
Designjet 800 02:10
Carriage failure
error
Designjet 800 02:13
Carriage failure
error
Designjet 800 03:10
Power supply failure
error
Designjet 800 04:11
LAN card not detected
error

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Designjet 800 05:09


Formatter or HP GL/2 card not detected
error
Designjet 800 05:10
Formatter not detected
error
Designjet 800 05:11
Formatter not detected
error
Designjet 800 06:03
Formatter hard drive not functioning
error
Designjet 800 08:11
Front panel not detected
error
Designjet 800 11:11
Trailing cable defective
error
Designjet 800 11:13
Printhead voltage: Possible trailing cable or carriage defective
error
Designjet 800 12:11
Attempt to resolve by cleaning printheads or possible defective carriage
error
Designjet 800 21:10
Service station failure
error
Designjet 800 21:11
Attempt to resolve by firmware upgrade or possible defective s/stn
error
Designjet 800 22:10
Ensure all inks are genuine HP or possible Ink supply station failure
error
Designjet 800 41:10
Paper axis (X-Axis) motor failure
error
Designjet 800 41:13
Paper axis motor encoder failure
error
Designjet 800 42:10
Scan axis (Y-Axis) motor failure
error
Designjet 800 43:10
Vacuum fan failure
error
Designjet 800 43:11
Vacuum fan not detected
error
Designjet 800 56:10
Drive roller encoder sensor failure
error
Designjet 800 56:13
Drive roller encoder sensor failure
error

Designjet 800 61:04


Firmware error, attempt to resolve by firmware upgrade
error
Designjet 800 61:05
Communication problem, try new driver & different connection method
error
Designjet 800 62:03
Parallel port communication error, call us to discuss
error
Designjet 800 63:03
LAN card communication error, attempt firmware upgrade
error
Designjet 800 64:03
USB port communication error, attempt firmware upgrade
error
Designjet 800 64:04
USB port communication error, attempt firmware upgrade
error
Designjet 800 65:03
Communication error, attempt firmware upgrade / driver upgrade
error
Designjet 800 71:04
Formatter issue, attempt firmware upgrade
error
Designjet 800 71:06
Out of memory, request quote for memory upgrade
error
Designjet 800 72:04
Scan axis firmware error, attempt firmware upgrade
error
Designjet 800 73:04
Servo error, Possible new electronics module
error
Designjet 800 79:04
Firmware error, attempt firmware upgrade
error
Designjet 800 81:01
Paper axis shutdown, possible defective encoder disk
error
Designjet 800 81:11
Paper axis shutdown, possible defective encoder disk
error
Designjet 800 85:10
Paper axis encoder error, possible defectice encoder/sensor
error
Designjet 800 86:01
Carriage axis shutdown
error
Designjet 800 86:11
Carriage axis shutdown
error
Designjet 800 86:13
Carriage axis shutdown, attempt firmware upgrade
error

Designjet 800 87:13


Possible defective carriage assembly
error
Designjet 800 93:10
Ink system failure, check inks are ok & genuine HP, possible tubes assy
error

Designjet 1050 & Designjet 1055 error codes


Designjet 1050
0B0000 error

Bad Ambient Temperture Measured

Designjet 1050
0B0001 error

Bad Humidity Read

Designjet 1050
0B0002 error
Designjet 1050
0B0003 error
Designjet 1050
0B0004 error
Designjet 1050
0B0005 error
Designjet 1050
0B0006 error
Designjet 1050
0B0007 error
Designjet 1050
0B0008 error
Designjet 1050
0B0009 error
Designjet 1050
0B000A error

Bad IDS Pressure Read


ACDO Intrenal Channles Check Failure

Unable To Detect Pump


Unable To Detect Valve
Trailing Cable Incorrectly Connected OR Fuse In Electronics Module Has Burned
Unable To Detect Vacuum Fan
Unable To Detect Cooling Fan
Unable To Detect Aerosol Fan (Including On Right Cover)
Primer Shut Down Error

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parts/maintenance kit price
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prices
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Emergency Designjet hire /
rental

Designjet 1050
0B000B error
Designjet 1050
0B000C error
Designjet 1050
0B000D error
Designjet 1050
0B000E error
Designjet 1050
0000D8 error
Designjet 1050
01002D error
Designjet 1050
010020 error
Designjet 1050
010021 error
Designjet 1050
010023 error
Designjet 1050
010028 error
Designjet 1050
010029 error
Designjet 1050
010040 error
Designjet 1050
010041 error
Designjet 1050
010042 error
Designjet 1050
010050 error
Designjet 1050
01009X error
Designjet 1050
02xxxx error
Designjet 1050
04Cxxx error

Pump Or Pressure Sensor Not Working


Serial Device ADC Test Failure
24 V Source Test Failure
Short Circuit In Scan-Axis Motor
External Library Error
The Main PCA Cannot Communicate With The Carriage
FirmWare DIMM Test Failure
Memory Module Test Failure
EEROM Test Failure
EEROM Checksum Failure
EEROM Write Failure
Error In Paper-Axis Encoder Quadrature
Error In Scan-Axis Encoder Quadrature
Error In Service Station-Axis Encoder Quadrature
PostScript Processing Error
Error In Paper-Axis Motor Encoder
PostScript/Firmware Error
EIO Accessories (EIO Card/Hard Disk Drive) Error

Designjet 1050
048xxx error
Designjet 1050
048500 error
Designjet 1050
060300 error
Designjet 1050
060301 error
Designjet 1050
060305 error
Designjet 1050
060306 error
Designjet 1050
060307 error
Designjet 1050
060308 error
Designjet 1050
060309 error
Designjet 1050
06030A error
Designjet 1050
06030B error
Designjet 1050
070100 error
Designjet 1050
080001 error
Designjet 1050
09xxxx error
Designjet 1050
09Axxx error
Designjet 1050
09A001 error
Designjet 1050
09Bxxx error

EIO Card Is From A Third Party Vendor May Not Be Fully Compliant With IIO Protocol Specification2.0 OR EIO Card
Firmware Is Not Updated
There Are Too Many EIO Cards Connected To Printer
One Of The Printheads Has Internal Electrical Problem
One Of The Printheads Has Internal Electrical Problem
Thermal Shutdown Error(One Of The Printheads Has Gone Above Maximum Temperature)
Problem With Printhead Selection
APA Regulation Failure
APA Regulation Failure
Problem With Setting The Voltage Of Printheads
Error In Finding The Mark Encoder
The Ambient Temperature Measured Is Out Of The Normal Range
Firmware Error
PostScript Error
EIO Accessories (EIO Card/Hard Disk Drive) Error
Internal Error
There Are Too Many Hard Disk Drives Connected To The Printer
Internal Error

Designjet 1050
09Cxxx error
Designjet 1050
0A0000 error
Designjet 1050
0A0010 error
Designjet 1050
0A0020 error
Designjet 1050
0A0030 error
Designjet 1050
0A0040 error
Designjet 1050
0A0050 error
Designjet 1050
0A0060 error
Designjet 1050
0A0070 error
Designjet 1050
0C0030 error
Designjet 1050
0C0032 error
Designjet 1050
0C1000 error
Designjet 1050
0C1001 error
Designjet 1050
0D00 error
Designjet 1055
0B0000 error
Designjet 1055
0B0001 error
Designjet 1055
0B0002 error
Designjet 1055
0B0003 error

Internal Error
The Air Pressure Is Below The Minimum Requirement
Problem In Pressurizing The Air System
Error In Calibrating The APS Sensor
Problem In Depressurizing Air System
Ink Tubes Initialization Failure Due To Low Air Pressure
The Printer Has Detected A Leak In The Tubes System Before The Life Of The System
The Printer Has Detected A Leak In The Tubes System After The Life Of The System
The Backup EEROM Contents Stored In The Tubes Systems Are Not Consistent With The Ones Required By The
Firmware
Bad Drop Detector
Drop Detector Not Calibrated For All Printheads
Primer Not Calibrated
Primer Shutdown Error
System Error Code Related To The Multi-roll Feeder
Bad Ambient Temperture Measured
Bad Humidity Read
Bad IDS Pressure Read
ACDO Intrenal Channles Check Failure

Designjet 1055
0B0004 error
Designjet 1055
0B0005 error
Designjet 1055
0B0006 error
Designjet 1055
0B0007 error
Designjet 1055
0B0008 error
Designjet 1055
0B0009 error
Designjet 1055
0B000A error
Designjet 1055
0B000B error
Designjet 1055
0B000C error
Designjet 1055
0B000D error
Designjet 1055
0B000E error
Designjet 1055
0000D8 error
Designjet 1055
01002D error
Designjet 1055
010020 error
Designjet 1055
010021 error
Designjet 1055
010023 error
Designjet 1055
010028 error

Unable To Detect Pump


Unable To Detect Valve
Trailing Cable Incorrectly Connected OR Fuse In Electronics Module Has Burned
Unable To Detect Vacuum Fan
Unable To Detect Cooling Fan
Unable To Detect Aerosol Fan (Including On Right Cover)
Primer Shut Down Error
Pump Or Pressure Sensor Not Working
Serial Device ADC Test Failure
24 V Source Test Failure
Short Circuit In Scan-Axis Motor
External Library Error
The Main PCA Cannot Communicate With The Carriage
FirmWare DIMM Test Failure
Memory Module Test Failure
EEROM Test Failure
EEROM Checksum Failure

Designjet 1055
010029 error
Designjet 1055
010040 error
Designjet 1055
010041 error
Designjet 1055
010042 error
Designjet 1055
010050 error
Designjet 1055
01009X error
Designjet 1055
02xxxx error
Designjet 1055
04Cxxx error
Designjet 1055
048xxx error
Designjet 1055
048500 error
Designjet 1055
060300 error
Designjet 1055
060301 error
Designjet 1055
060305 error
Designjet 1055
060306 error
Designjet 1055
060307 error
Designjet 1055
060308 error
Designjet 1055
060309 error

EEROM Write Failure


Error In Paper-Axis Encoder Quadrature
Error In Scan-Axis Encoder Quadrature
Error In Service Station-Axis Encoder Quadrature
PostScript Processing Error
Error In Paper-Axis Motor Encoder
PostScript/Firmware Error
EIO Accessories (EIO Card/Hard Disk Drive) Error
EIO Card Is From A Third Party Vendor May Not Be Fully Compliant With IIO Protocol Specification2.0 OR EIO Card
Firmware Is Not Updated
There Are Too Many EIO Cards Connected To Printer
One Of The Printheads Has Internal Electrical Problem
One Of The Printheads Has Internal Electrical Problem
Thermal Shutdown Error (One Of The Printheads Has Gone Above Maximum Temperature)
Problem With Printhead Selection
APA Regulation Failure
APA Regulation Failure
Problem With Setting The Voltage Of Printheads

Designjet 1055
06030A error
Designjet 1055
06030B error
Designjet 1055
070100 error
Designjet 1055
080001 error
Designjet 1055
09xxxx error
Designjet 1055
09Axxx error
Designjet 1055
09A001 error
Designjet 1055
09Bxxx error
Designjet 1055
09Cxxx error
Designjet 1055
0A0000 error
Designjet 1055
0A0010 error
Designjet 1055
0A0020 error
Designjet 1055
0A0030 error
Designjet 1055
0A0040 error
Designjet 1055
0A0050 error
Designjet 1055
0A0060 error
Designjet 1055
0A0070 error
Designjet 1055
0C0030 error

Error In Finding The Mark Encoder


The Ambient Temperature Measured Is Out Of The Normal Range
Firmware Error
PostScript Error
EIO Accessories (EIO Card/Hard Disk Drive) Error
Internal Error
There Are Too Many Hard Disk Drives Connected To The Printer
Internal Error
Internal Error
The Air Pressure Is Below The Minimum Requirement
Problem In Pressurizing The Air System
Error In Calibrating The APS Sensor
Problem In Depressurizing Air System
Ink Tubes Initialization Failure Due To Low Air Pressure
The Printer Has Detected A Leak In The Tubes System Before The Life Of The System
The Printer Has Detected A Leak In The Tubes System After The Life Of The System
The Backup EEROM Contents Stored In The Tubes Systems Are Not Consistent With The Ones Required By The
Firmware
Bad Drop Detector

Designjet 1055
0C0032 error
Designjet 1055
0C1000 error
Designjet 1055
0C1001 error
Designjet 1055
0D00 error

Drop Detector Not Calibrated For All Printheads


Primer Not Calibrated
Primer Shutdown Error
System Error Code Related To The Multi-roll Feeder

Designjet 2500CP, Designjet 2800CP, Designjet 3500CP, Designjet 3800CP error codes
Designjet 2000
010020 error
Designjet 2000
010021 error
Designjet 2000
010022 error
Designjet 2000
010023 error
Designjet 2000
010025 error
Designjet 2000
010030 error
Designjet 2000
010031 error
Designjet 2000
010032 error
Designjet 2000
010033 error

The CheckSum Read On The Flash SIMM Is Incorrect


The Base DRAM Or The RAM SIMM Tests Failed
The SWATH RAM Test Failed
A Fuse On The Main PCA Has Blown

Problem Initializing The Encoder Pulse Generator


One Of The Two Interconnect Boards Not Detected
The Printhead Primitive Driver ASIC Test Failed
Fan Test Failed - Current Not Detected In One Or Both Fans
The DC Motor ASIC Test Failed

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estimate
Request a spare
parts/maintenance kit price
Find HP Designjet drivers
View ink / paper / printhead
prices
Buy a replacement Designjet
Emergency Designjet hire /
rental

Designjet 2000
010034 error
Designjet 2000
010035 error
Designjet 2000
010036 error
Designjet 2000
010037 error
Designjet 2000
010038 error
Designjet 2000
010039 error
Designjet 2000
010040 error
Designjet 2000
010041 error
Designjet 2000
010042 error
Designjet 2000
010100 error
Designjet 2000
010101 error
Designjet 2000
010102 error
Designjet 2000
010110 error
Designjet 2000
010111 error
Designjet 2000
010120 error
Designjet 2000
010121 error
Designjet 2000
020000 error
Designjet 2000
020001 error

One Of The DC Motor Has Failed


One Of The Stepper Motors Has Failed
ADC Test Failure In The Main PCA
ADC Test Failure In The Carriage PCA
A Printhead Voltage Could Not Be Set - Main PCA Failure
A Printhead Voltage Could Not Be Set - Carriage PCA Failure
The Ambient Temperature Measured Is Out Of The Normal Range
Problem In Setting The Printhead Voltage
The Status Of One Of The Optical Sensors Is Not Stable When It Should Be
Error Reading In The EEROM
An Action Outside The EEROM Limits Has Been Performed
Physical EEROM Write And/Or Write Operations Failed. The EEROM Data That Is Written Does Not Match The Data
That Is Read
The Content Of The Permanent Configuration Area Of The EEROM Is Not Valid When The Printer Is initialised In
Service Mode
The Content Of The User Configuration Area EEROM Is Not Valid When The Printer Is initialised
The Content Of The Permanent Configuration Area Of The EERom Is Not Valid When Printer Is initialised In Normal
Mode
One Of The Banks Of The User Area Was Corrupted While Writing Or Reading In That Area
Error In Finding The Primer Home Position
Error In Finding The Elevator Home Position

Designjet 2000
020002 error
Designjet 2000
020003 error
Designjet 2000
020004 error
Designjet 2000
020005 error
Designjet 2000
020006 error
Designjet 2000
020010 error
Designjet 2000
020011 error
Designjet 2000
040xxx error
Designjet 2000
040601 error
Designjet 2000
050000 error
Designjet 2000
060000 error
Designjet 2000
060200 error
Designjet 2000
060399 error
Designjet 2000
07xxxx error
Designjet 2000
08xxxx error
Designjet 2000
080001 error
Designjet 2000
09xxxx error

Error In Finding The Refill Arm Home Position


Error In Finding The refill Stepper Motor Home Position
Error In Finding The Service Station Home Position
Elevator Has A Problem Reaching A Desired Position
The Refill Position In The Y-axis In Not Calibrated
Problem With Fine Movement of The Y-Axis Motor
Error During Initialization Of The Y-Axis
MIO Card Error
The MIO Card Does Not Support The MIO 6 Protocol Cards With Vision 5 Or Below Can Not Be Used With The Plotter.
Version 5.1 Cards Behave As Expected But Does Not Support PML Intructions
The Line Sensor Has Problems Finding The Mark Encoder
The Line Sensor Is Not Functioning Properly Because There Is To Much Ambient Light
Incompatible Firmware And Carriage PCA
Incompatible Firmware And Line Sensor
Firmware Error
PostScript Error
Hard Disk Drive Installed Without PostScript
Problem With The Hard Disk

Designjet 2000
09004 error
Designjet 2500
010020 error
Designjet 2500
010021 error
Designjet 2500
010022 error
Designjet 2500
010023 error
Designjet 2500
010025 error
Designjet 2500
010030 error
Designjet 2500
010031 error
Designjet 2500
010032 error
Designjet 2500
010033 error
Designjet 2500
010034 error
Designjet 2500
010035 error
Designjet 2500
010036 error
Designjet 2500
010037 error
Designjet 2500
010038 error
Designjet 2500
010039 error
Designjet 2500
010040 error
Designjet 2500
010041 error

PostScript Installed Without The Hard Disk Drive


The CheckSum Read On The Flash SIMM Is Incorrect
The Base DRAM Or The RAM SIMM Tests Failed
The SWATH RAM Test Failed
A Fuse On The Main PCA Has Blown
Problem Initializing The Encoder Pulse Generator
One Of The Two Interconnect Boards Not Detected
The Printhead Primitive Driver ASIC Test Failed
Fan Test Failed - Current Not Detected In One Or Both Fans
The DC Motor ASIC Test Failed
One Of The DC Motor Has Failed
One Of The Stepper Motors Has Failed
ADC Test Failure In The Main PCA
ADC Test Failure In The Carriage PCA
A Printhead Voltage Could Not Be Set - Main PCA Failure
A Printhead Voltage Could Not Be Set - Carriage PCA Failure
The Ambient Temperature Measured Is Out Of The Normal Range
Problem In Setting The Printhead Voltage

Designjet 2500
010042 error
Designjet 2500
010100 error
Designjet 2500
010101 error
Designjet 2500
010102 error
Designjet 2500
010110 error
Designjet 2500
010111 error
Designjet 2500
010120 error
Designjet 2500
010121 error
Designjet 2500
025000 error
Designjet 2500
025001 error
Designjet 2500
025002 error
Designjet 2500
025003 error
Designjet 2500
025004 error
Designjet 2500
025005 error
Designjet 2500
025006 error
Designjet 2500
020010 error
Designjet 2500
020011 error

The Status Of One Of The Optical Sensors Is Not Stable When It Should Be
Error Reading In The EEROM
An Action Outside The EEROM Limits Has Been Performed
Physical EEROM Write And/Or Write Operations Failed. The EEROM Data That Is Written Does Not Match The Data
That Is Read
The Content Of The Permanent Configuration Area Of The EEROM Is Not Valid When The Printer Is Initialised In
Service Mode
The Content Of The User Configuration Area EEROM Is Not Valid When The Printer Is initialised
The Content Of The Permanent Configuration Area Of The EERom Is Not Valid When Printer Is initialised In Normal
Mode
One Of The Banks Of The User Area Was Corrupted While Writing Or Reading In That Area
Error In Finding The Primer Home Position
Error In Finding The Elevator Home Position
Error In Finding The Refill Arm Home Position
Error In Finding The refill Stepper Motor Home Position
Error In Finding The Service Station Home Position
Elevator Has A Problem Reaching A Desired Position
The Refill Position In The Y-axis In Not Calibrated
Problem With Fine Movement of The Y-Axis Motor
Error During Initialization Of The Y-Axis

Designjet 2500
040xxx error
Designjet 2500
040601 error
Designjet 2500
050000 error
Designjet 2500
060000 error
Designjet 2500
060200 error
Designjet 2500
060399 error
Designjet 2500
07xxxx error
Designjet 2500
08xxxx error
Designjet 2500
080001 error
Designjet 2500
09xxxx error
Designjet 2500
09004 error
Designjet 3000
010020 error
Designjet 3000
010021 error
Designjet 3000
010022 error
Designjet 3000
010023 error
Designjet 3000
010025 error
Designjet 3000
010030 error
Designjet 3000
010031 error

MIO Card Error


The MIO Card Does Not Support The MIO 6 Protocol Cards With Vision 5 Or Below Can Not Be Used With The Plotter.
Version 5.1 Cards Behave As Expected But Does Not Support PML Intructions
The Line Sensor Has Problems Finding The Mark Encoder
The Line Sensor Is Not Functioning Properly Because There Is Too Much Ambient Light
Incompatible Firmware And Carriage PCA
Incompatible Firmware And Line Sensor
Firmware Error
PostScript Error
Hard Disk Drive Installed Without PostScript
Problem With The Hard Disk
PostScript Installed Without The Hard Disk Drive
The CheckSum Read On The Flash SIMM Is Incorrect
The Base DRAM Or The RAM SIMM Tests Failed
The SWATH RAM Test Failed
A Fuse On The Main PCA Has Blown
Problem Initializing The Encoder Pulse Generator
One Of The Two Interconnect Boards Not Detected
The Printhead Primitive Driver ASIC Test Failed

Designjet 3000
010032 error
Designjet 3000
010033 error
Designjet 3000
010034 error
Designjet 3000
010035 error
Designjet 3000
010036 error
Designjet 3000
010037 error
Designjet 3000
010038 error
Designjet 3000
010039 error
Designjet 3000
010040 error
Designjet 3000
010041 error
Designjet 3000
010042 error
Designjet 3000
010100 error
Designjet 3000
010101 error
Designjet 3000
010102 error
Designjet 3000
010110 error
Designjet 3000
010111 error
Designjet 3000
010120 error

Fan Test Failed - Current Not Detected In One Or Both Fans


The DC Motor ASIC Test Failed
One Of The DC Motor Has Failed
One Of The Stepper Motors Has Failed
ADC Test Failure In The Main PCA
ADC Test Failure In The Carriage PCA
A Printhead Voltage Could Not Be Set - Main PCA Failure
A Printhead Voltage Could Not Be Set - Carriage PCA Failure
The Ambient Temperature Measured Is Out Of The Normal Range
Problem In Setting The Printhead Voltage
The Status Of One Of The Optical Sensors Is Not Stable When It Should Be
Error Reading In The EEROM
An Action Outside The EEROM Limits Has Been Performed
Physical EEROM Write And/Or Write Operations Failed. The EEROM Data That Is Written Does Not Match The Data
That Is Read
The Content Of The Permanent Configuration Area Of The EEROM Is Not Valid When The Printer Is initialised In
Service Mode
The Content Of The User Configuration Area EEROM Is Not Valid When The Printer Is initialised
The Content Of The Permanent Configuration Area Of The EERom Is Not Valid When Printer Is initialised In Normal
Mode

Designjet 3000
010121 error
Designjet 3000
030000 error
Designjet 3000
030001 error
Designjet 3000
030002 error
Designjet 3000
030003 error
Designjet 3000
030004 error
Designjet 3000
030005 error
Designjet 3000
030006 error
Designjet 3000
020010 error
Designjet 3000
020011 error
Designjet 3000
040xxx error
Designjet 3000
040601 error
Designjet 3000
050000 error
Designjet 3000
060000 error
Designjet 3000
060200 error
Designjet 3000
060399 error
Designjet 3000
07xxxx error

One Of The Banks Of The User Area Was Corrupted While Writing Or Reading In That Area
Error In Finding The Primer Home Position
Error In Finding The Elevator Home Position
Error In Finding The Refill Arm Home Position
Error In Finding The refill Stepper Motor Home Position
Error In Finding The Service Station Home Position
Elevator Has A Problem Reaching A Desired Position
The Refill Position In The Y-axis In Not Calibrated
Problem With Fine Movement of The Y-Axis Motor
Error During Initialization Of The Y-Axis
MIO Card Error
The MIO Card Does Not Support The MIO 6 Protocol Cards With Vision 5 Or Below Can Not Be Used With The Plotter.
Version 5.1 Cards Behave As Expected But Does Not Support PML Instructions
The Line Sensor Has Problems Finding The Mark Encoder
The Line Sensor Is Not Functioning Properly Because There Is To Much Ambient Light
Incompatible Firmware And Carriage PCA
Incompatible Firmware And Line Sensor
Firmware Error

Designjet 3000
08xxxx error
Designjet 3000
080001 error
Designjet 3000
09xxxx error
Designjet 3000
09004 error
Designjet 3500
010020 error
Designjet 3500
010021 error
Designjet 3500
010022 error
Designjet 3500
010023 error
Designjet 3500
010025 error
Designjet 3500
010030 error
Designjet 3500
010031 error
Designjet 3500
010032 error
Designjet 3500
010033 error
Designjet 3500
010034 error
Designjet 3500
010035 error
Designjet 3500
010036 error
Designjet 3500
010037 error
Designjet 3500
010038 error

PostScript Error
Hard Disk Drive Installed Without PostScript
Problem With The Hard Disk
PostScript Installed Without The Hard Disk Drive
The CheckSum Read On The Flash SIMM Is Incorrect
The Base DRAM Or The RAM SIMM Tests Failed
The SWATH RAM Test Failed
A Fuse On The Main PCA Has Blown
Problem Initializing The Encoder Pulse Generator
One Of The Two Interconnect Boards Not Detected
The Printhead Primitive Driver ASIC Test Failed
Fan Test Failed - Current Not Detected In One Or Both Fans
The DC Motor ASIC Test Failed
One Of The DC Motor Has Failed
One Of The Stepper Motors Has Failed
ADC Test Failure In The Main PCA
ADC Test Failure In The Carriage PCA
A Printhead Voltage Could Not Be Set - Main PCA Failure

Designjet 3500
010039 error
Designjet 3500
010040 error
Designjet 3500
010041 error
Designjet 3500
010042 error
Designjet 3500
010100 error
Designjet 3500
010101 error
Designjet 3500
010102 error
Designjet 3500
010110 error
Designjet 3500
010111 error
Designjet 3500
010120 error
Designjet 3500
010121 error
Designjet 3500
035000 error
Designjet 3500
035001 error
Designjet 3500
035002 error
Designjet 3500
035003 error
Designjet 3500
035004 error
Designjet 3500
035005 error

A Printhead Voltage Could Not Be Set - Carriage PCA Failure


The Ambient Temperature Measured Is Out Of The Normal Range
Problem In Setting The Printhead Voltage
The Status Of One Of The Optical Sensors Is Not Stable When It Should Be
Error Reading In The EEROM
An Action Outside The EEROM Limits Has Been Performed
Physical EEROM Write And/Or Write Operations Failed. The EEROM Data That Is Written Does Not Match The Data
That Is Read
The Content Of The Permanent Configuration Area Of The EEROM Is Not Valid When The Printer Is initialised In
Service Mode
The Content Of The User Configuration Area EEROM Is Not Valid When The Printer Is initialised
The Content Of The Permanent Configuration Area Of The EERom Is Not Valid When Printer Is initialised In Normal
Mode
One Of The Banks Of The User Area Was Corrupted While Writing Or Reading In That Area
Error In Finding The Primer Home Position
Error In Finding The Elevator Home Position
Error In Finding The Refill Arm Home Position
Error In Finding The refill Stepper Motor Home Position
Error In Finding The Service Station Home Position
Elevator Has A Problem Reaching A Desired Position

Designjet 3500
035006 error
Designjet 3500
020010 error
Designjet 3500
020011 error
Designjet 3500
040xxx error
Designjet 3500
040601 error
Designjet 3500
050000 error
Designjet 3500
060000 error
Designjet 3500
060200 error
Designjet 3500
060399 error
Designjet 3500
07xxxx error
Designjet 3500
08xxxx error
Designjet 3500
080001 error
Designjet 3500
09xxxx error
Designjet 3500
09004 error

The Refill Position In The Y-axis is Not Calibrated


Problem With Fine Movement of The Y-Axis Motor
Error During Initialization Of The Y-Axis
MIO Card Error
The MIO Card Does Not Support The MIO 6 Protocol Cards With Vision 5 Or Below Can Not Be Used With The Plotter.
Version 5.1 Cards Behave As Expected But Does Not Support PML Instructions
The Line Sensor Has Problems Finding The Mark Encoder
The Line Sensor Is Not Functioning Properly Because There Is Too Much Ambient Light
Incompatible Firmware And Carriage PCA
Incompatible Firmware And Line Sensor
Firmware Error
PostScript Error
Hard Disk Drive Installed Without PostScript
Problem With The Hard Disk
PostScript Installed Without The Hard Disk Drive

Designjet 4000 error codes


Designjet 4000
01.0:03 error

Error Impact 12C Channel

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Designjet 4000
01.0:10 error
Designjet 4000
01.1:10 error
Designjet 4000
01.2:10 error
Designjet 4000
02:10 error
Designjet 4000
02.1:10 error
Designjet 4000
03:10 error
Designjet 4000
05.1:10 error
Designjet 4000
05.3:10 error
Designjet 4000
06:03 error
Designjet 4000
06:10 error
Designjet 4000
07:10 error
Designjet 4000
08:10 error
Designjet 4000
11:10 error
Designjet 4000
13.n:10 error
Designjet 4000
21:03 error
Designjet 4000
21:12 error

Problem With The Gamut PCI PCA


Problem With The PrintMech PCA
ISS PCA Faulty - Humidity Sensor Out Of Scale Or NVM Backup Failure

Encoder Seems To Be Wrong


Problem With The Carriage PCA
Problem With The Power Supply Unit
CPU Fan Is Stopped Or Burnt
Main Memory Size Failure
NVM File Has Bad CRC
Main NVM Failure - Not Detected, Read/Write Failed Or Readback Error
Aerosol Fan Drive Burnt
Problem With Front Panel
Trailing Cable Does Not Seem To Be Detected
Problem Starting Acumen Supplies
Service Station Servo Shutdown
Fail Moving Service Station

Request a service/repair
estimate
Request a spare
parts/maintenance kit price
Find HP Designjet drivers
View ink / paper / printhead
prices
Buy a replacement Designjet
Emergency Designjet hire /
rental

Designjet 4000
21:13 error
Designjet 4000
23:10 error
Designjet 4000
24:03 error
Designjet 4000
24:10 error
Designjet 4000
26.0:01 error
Designjet 4000
26.1:01 error
Designjet 4000
26.2:01 error
Designjet 4000
26.3:01 error
Designjet 4000
26.n:10 error
Designjet 4000
26:14 error
Designjet 4000
27:03 error
Designjet 4000
27:14 error
Designjet 4000
29.0:01 error
Designjet 4000
29.1:01 error
Designjet 4000
29.2:01 error
Designjet 4000
29.3:01 error
Designjet 4000
29.4:01 error
Designjet 4000
29.5:01 error

Problem With The Service Station


Problem With The APS
Ink Setup failure(Ink Supply Tubes Purge Failed)
Broken Bag Detected in Ink Cartridge
Bad Contact Detected In ISS Slot 0 Floater
Bad Contact Detected In ISS Slot 1 Floater
Bad Contact Detected In ISS Slot 2 Floater
Bad Contact Detected In ISS Slot 3 Floater
Order Of Ink Supplies Incorrect
A Wrong Ink Cartridge Has Been Detected
An Error Has Occurred In Printhead Detection
A Wrong Printhead Has Been Detected
Printhead Cleaner Not Inserted Correctly In Slot 1
Printhead Cleaner Not Inserted Correctly In Slot 2
Printhead Cleaner Not Inserted Correctly In Slot 3
Printhead Cleaner Not Inserted Correctly In Slot 4
Printhead Cleaner Not Inserted Correctly In Slot 5
Printhead Cleaner Not Inserted Correctly In Slot 6

Designjet 4000
29.6:01 error
Designjet 4000
29.7:01 error
Designjet 4000
41:03 error
Designjet 4000
41:10 error
Designjet 4000
42:03 error
Designjet 4000
42:10 error
Designjet 4000
43:10 error
Designjet 4000
44:10 error
Designjet 4000
44:11 error
Designjet 4000
51:10 error
Designjet 4000
51.1:10 error
Designjet 4000
52:10 error
Designjet 4000
53:10 error
Designjet 4000
54:10 error
Designjet 4000
55:10 error
Designjet 4000
56:03 error
Designjet 4000
56:10 error

Printhead Cleaner Not Inserted Correctly In Slot 7


Printhead Cleaner Not Inserted Correctly In Slot 8
Electrical Current Limit In Media-Axis Motor
Electrical Fault In Media-Axis Motor
Elecrtical Current Limit In Scan-Axis Motor
Electrical Fault In Scan-Axis Motor
Vacuum Fan Has Stopped Functioning
Problem With The Aerosol Fan
Aerosol Fan Not Connected
Window Sensor Failure
PHC Access Door Sensor Failure
Drop Detector Switch On/Off Failure
Media Sensor Failure
Media Lever Sensor failure
Problem With The Line Sensor
Analog Encoder Calibration Failed
Analog Encoder Calibration Failed

Designjet 4000
61:01 error
Designjet 4000
61:04.1 error
Designjet 4000
61:08.1 error
Designjet 4000
63:04 error
Designjet 4000
64:04 error
Designjet 4000
65:04 error
Designjet 4000
66:08 error
Designjet 4000
67:04 error
Designjet 4000
68:03 error
Designjet 4000
71:03 error
Designjet 4000
71:04 error
Designjet 4000
71:19 error
Designjet 4000
72:04 error
Designjet 4000
73:03 error
Designjet 4000
74:00 error
Designjet 4000
74:01 error
Designjet 4000
74:04 error

The File Format Is Incorrect And The Printer Cannot Process The Job
The Postscript Fonts Are Missing. Upgrade The Firmware
The File Cannot Be Printed Because It Is Password Protected
Input/Output Problem Through The Network Card
Input/Output Problem Through The USB Port
Input/Output Problem Through An Unknown Port
Cannot Print File On Current Paper Type. The Paper Type Has Changed Since The File Was Sent
Input/Output Problem Through a Fireware Port
Non-critical permanent data was lost. This does not prevent the printer working, only that internal life counters will not
be recorded untill the printer is restarted
Out of memory failure
Out of memory failure
Defult serial Number found in the main and back up NVM. It seems that both the Ink Supply and Hard Disk Drive have
been replaced together
Generic Firmware error
Servo error
Failed getting part number/serial number
Error uploading firmware
Old vacuum fan detected - upgrade the firmware

Designjet 4000
76:03 error
Designjet 4000
77:04 error
Designjet 4000
79:03 error
Designjet 4000
79:04 error
Designjet 4000
79.1:04 error
Designjet 4000
81:01 error
Designjet 4000
81:03 error
Designjet 4000
81:10 error
Designjet 4000
85:03 error
Designjet 4000
86:01 error
Designjet 4000
86:03 error
Designjet 4000
86:10 error
Designjet 4000
86:11 error
Designjet 4000
91:10 error
Designjet 4000
93:11 error
Designjet 4000
98:02 error

Out of disk space - data was lost


Embedded web server internal software error
Generic firmware error
Generic firmware error
CDS server lost connection with client
Paper servo shutdown
It was impossible to correctly stop the servo before setting the encoder position
Fail starting paper motor
Problem finding the drive roller zero
Carriage servo shutdown
Scan-axis lenght test failure
Initialising scan-axis motor failure
Scan-axis length too short
Repeated printhead issue
Unable to pressurise the IDS
Switching to lower performance due to printhead quality

Designjet 4500 error codes


Designjet 4500
01.0:03 error
Designjet 4500
01.0:10 error
Designjet 4500
01.1:10 error
Designjet 4500
01.2:10 error
Designjet 4500
02:10 error
Designjet 4500
02.1:10 error
Designjet 4500
03:10 error
Designjet 4500
05.1:10 error
Designjet 4500
05.3:10 error
Designjet 4500
06:03 error
Designjet 4500
06:10 error
Designjet 4500
07:10 error
Designjet 4500
08:10 error
Designjet 4500
11:10 error
Designjet 4500
13.n:10 error

Error Impact 12C Channel


Problem With The Gamut PCI PCA
Problem With The PrintMech PCA
ISS PCA Faulty - Humidity Sensor Out Of Scale Or NVM Backup Failure

Encoder Seems To Be Wrong


Problem With The Carriage PCA
Problem With The Power Supply Unit
CPU Fan Is Stoppede Or Burnt
Main Memory Size Failure
NVM File Has Bad CRC
Main NVM Failure - Not Detected, Read/Write Failed Or Readback Error
Aerosol Fan Drive Burnt
Problem With Front Panel
Trailing Cable Does Not Seem To Be Detected
Problem Starting Acumen Supplies

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rental

Designjet 4500
21:03 error
Designjet 4500
21:12 error
Designjet 4500
21:13 error
Designjet 4500
23:10 error
Designjet 4500
24:03 error
Designjet 4500
24:10 error
Designjet 4500
26.0:01 error
Designjet 4500
26.1:01 error
Designjet 4500
26.2:01 error
Designjet 4500
26.3:01 error
Designjet 4500
26.n:10 error
Designjet 4500
26:14 error
Designjet 4500
27:03 error
Designjet 4500
27:14 error
Designjet 4500
29.0:01 error
Designjet 4500
29.1:01 error
Designjet 4500
29.2:01 error
Designjet 4500
29.3:01 error

Service Station Servo Shutdown


Fail Moving Service Station
Problem With The Service Station
Problem With The APS
Ink Setup failure (Ink Supply Tubes Purge Failed)
Broken Bag Detected in Ink Cartridge
Bad Contact Detected In ISS Slot 0 Floater
Bad Contact Detected In ISS Slot 1 Floater
Bad Contact Detected In ISS Slot 2 Floater
Bad Contact Detected In ISS Slot 3 Floater
Order Of Ink Supplies Incorrect
A Wrong Ink Cartridge Has Been Detected
An Error Has Occurred In Printhead Detection
A Wrong Printhead Has Been Detected
Printhead Cleaner Not Inserted Correctly In Slot 1
Printhead Cleaner Not Inserted Correctly In Slot 2
Printhead Cleaner Not Inserted Correctly In Slot 3
Printhead Cleaner Not Inserted Correctly In Slot 4

Designjet 4500
29.4:01 error
Designjet 4500
29.5:01 error
Designjet 4500
29.6:01 error

Printhead Cleaner Not Inserted Correctly In Slot 5


Printhead Cleaner Not Inserted Correctly In Slot 6
Printhead Cleaner Not Inserted Correctly In Slot 7

Designjet 4500 29.7:01 error Printhead Cleaner Not Inserted Correctly In Slot 8
Designjet 4500 41:03 error

Electrical Current Limit In Media-Axis Motor

Designjet 4500 41:10 error

Electrical Fault In Media-Axis Motor

Designjet 4500 42:03 error

Electrical Current Limit In Scan-Axis Motor

Designjet 4500 42:10 error

Electrical Fault In Scan-Axis Motor

Designjet 4500 43:10 error

Vacuum Fan Has Stopped Functioning

Designjet 4500 44:10 error

Problem With The Aerosol Fan

Designjet 4500 44:11 error

Aerosol Fan Not Connected

Designjet 4500 51:10 error

Window Sensor Failure

Designjet 4500 51.1:10 error PHC Access Door Sensor Failure


Designjet 4500 52:10 error

Drop Detector Switch On/Off Failure

Designjet 4500 53:10 error

Media Sensor Failure

Designjet 4500 54:10 error

Media Lever Sensor failure

Designjet 4500 55:10 error

Problem With The Line Sensor

Designjet 4500 56:03 error

Analog Encoder Calibration Failed

Designjet 4500 56:10 error

Analog Encoder Calibration Failed

Designjet 4500 61:01 error

The File Format Is Incorrect And The Printer Cannot Process The Job

Designjet 4500 61:04.1 error The Postscript Fonts Are Missing. Upgrade The Firmware
Designjet 4500 61:08.1 error The File Cannot Be Printed Because It Is Password Protected
Designjet 4500 63:04 error

Input/Output Problem Through The Network Card

Designjet 4500 64:04 error

Input/Output Problem Through The USB Port

Designjet 4500 65:04 error

Input/Output Problem Through An Unknown Port

Designjet 4500 66:08 error

Cannot Print File On Current Paper Type. The Paper Type Has Changed Since The File Was Sent

Designjet 4500 67:04 error

Input/Output Problem Through a Fireware Port

Designjet 4500 68:03 error

Non-critical permanent data was lost. This does not prevent the printer working, only that internal life counters will
not be recorded until the printer is restarted

Designjet 4500 71:03 error

Out of memory failure

Designjet 4500 71:04 error

Out of memory failure

Designjet 4500 71:19 error

Default serial Number found in the main and back up NVM. It seems that both the Ink Supply and Hard Disk Drive
have been replaced together

Designjet 4500 72:04 error

Generic Firmware error

Designjet 4500 73:03 error

Servo error

Designjet 4500 74:00 error

Failed getting part number/serial number

Designjet 4500 74:01 error

Error uploading firmware

Designjet 4500 74:04 error

Old vacuum fan detected - upgrade the firmware

Designjet 4500 76:03 error

Out of disk space - data was lost

Designjet 4500 77:04 error

Embedded web server internal software error

Designjet 4500 79:03 error

Generic firmware error

Designjet 4500 79:04 error

Generic firmware error

Designjet 4500 79.1:04 error CDS server lost connection with client
Designjet 4500 81:01 error

Paper servo shutdown

Designjet 4500 81:03 error

It was impossible to correctly stop the servo before setting the encoder position

Designjet 4500 81:10 error

Fail starting paper motor

Designjet 4500 85:03 error

Problem finding the drive roller zero

Designjet 4500 86:01 error

Carriage servo shutdown

Designjet 4500 86:03 error

Scan-axis length test failure

Designjet 4500 86:10 error

Initialising scan-axis motor failure

Designjet 4500 86:11 error

Scan-axis length too short

Designjet 4500 91:10 error

Repeated printhead issue

Designjet 4500 93:11 error

Unable to pressurise the IDS

Designjet 4500 98:02 error

Switching to lower performance due to printhead quality

Designjet 5000 & Designjet 5500 error codes


Designjet 5000/5500 ffff ffff
xxxxxxxx error

General firmware error

Designjet 5000 / 5500 ffff ffff This error usually appears at the beginning of Printhead Alignment due to a firmware bug. If requent, upgrade
02b301b0 error
firmware to A.02.xx

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Designjet 5000 / 5500 ffff ffff


There is a problem with the I/O Card (happens during power up)
01dcxxxx error
Designjet 5000 / 5500 ffff ffff
At power-up, the Printer thinks it is smaller than 42 inches
030d0170 or 030d0171 error
This error code only appears if the Main PCA was replaced without removing the media from the printer, because
Designjet 5000 / 5500 ffff ffff
the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error
031609xx error
code is displayed. Remove media and re-boot the printer.
If the Window is opened during the cutting operation, the Printer hangs and the Carriage suddenly stops. If you
Designjet 5000 / 5500 ffff ffff
press any key on the front panel ffff ffff 03450097 may be displayed. Re-boot the Printer and make sure that the
03450097 error
Window is never opened during the cutting operation. Upgrade to any A.02.xx firmware release
This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens
Designjet 5000 / 5500 ffff ffff
during initialisation, while checking the Printhead Cleaners. In most cases, it is a problem of incorrectly inserted
036000bd error
Printhead Cleaners, but it can also be caused by a service station fault.
This is an internal general error code which can appear during the Printhead Alignment process. The chance of this
Designjet 5000 / 5500 ffff ffff
error appearing is less than 0.5% and there is nothing wrong with the printer. Re-boot the printer and error code
036e0136 error
should not appear again.
Designjet 5000 / 5500
01002D error (NonThe main PCA cannot communicate with the Carriage
Continuable)
Designjet 5000 / 5500
010023 error (NonEEROM Test failure
Continuable)
Designjet 5000 / 5500
This error code appears when the power supply detects a low spike (e.g. due to a temporary loss of tension). There
010030 error 034c095e
is nothing wrong with the Printer. Re0boot the printer and error code should not appear again.
Designjet 5000 / 5500
Error in Paper-axis Encoder quadrature
010040 error
Designjet 5000 / 5500
Error in Scan-axis Encoder quadrature
010041 error
Designjet 5000 / 5500
Error in Service Station-axis Encoder quadrature
010042 error
Designjet 5000 / 5500
Error in Paper-axis Motor Encoder
010090 error (Continuable)
Designjet 5000 / 5500
Error in Paper-axis Motor Encoder
010091 error (Continuable)

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/ rental

Designjet 5000 / 5500


Mark Encoder position not detected on Drive Roller
010092 error (Continuable)
Designjet 5000 / 5500
NIB Crash. Power printer off and on again using the power switch at the back of the printer
011000 error
Designjet 5000 / 5500
040000 error 01E603D9
Designjet 5000 / 5500
050000 error (Continuable)
Designjet 5000 / 5500
050001 error (Continuable)
Designjet 5000 / 5500
06030C error
Designjet 5000 / 5500
06040C error
Designjet 5000 / 5500
0A0000 error
Designjet 5000 / 5500
0A0010 error
Designjet 5000 / 5500
0A0020 error
Designjet 5000 / 5500
0A0030 error
Designjet 5000 / 5500
0A0040 error
Designjet 5000 / 5500
0A0050 error (NonContinuable)
Designjet 5000 / 5500
0A0060 error (NonContinuable)
Designjet 5000 / 5500
0A0070 error (Continuable)
Designjet 5000 / 5500
0B0000 error

This is an error that is related to the parallel port. It happens normally in new printers and only once (it is unlikely to
happen again). Even if the error appears again, there is nothing wrong with the Printer.
Lens has problems reading the Mark Encoder on the Drive Roller
Lens has problems reading the Mark Encoder on the Drive Roller
Bad line sensor
Line sensor not connected correctly
APS Failure
APS Failure
Error in calibrating the APS sensor
Problem in Depressurizing Air System
APS Failure
The printer had detected a leak in the Tubes System (should only appear in printers with the Ink Leak Detector
installed)
The Printer has detected a leak in the Tubes System (should only appear in printers with the Ink Leak Detector
installed)
The Backup EEROM contents stored in the Hard Disk Drive are not consistent with the ones required by the
firmware
Bad Ambient Temperature measured

Designjet 5000 / 5500


0B0001 error
Designjet 5000 / 5500
0B0002 error
Designjet 5000 / 5500
0B0003 error
Designjet 5000 / 5500
0B0004 error
Designjet 5000 / 5500
0B0005 error
Designjet 5000 / 5500
0B0006 error
Designjet 5000 / 5500
0B000X error
Designjet 5000 / 5500
0B0010 xxxxxxxx error

Bad humidity read


Bad IDS pressure read
ADC0 Internal channels check Failure
APS Failure
APS Failure
The trailing cable has been incorrectly connected
Unable to detect Fan (X= 7-Vacuum, 8-Cooling, 9-Aerosol)
This firmware error code is related to the detection of the printhead cleaners by the line sensor. It always happens
during initialisation, while checking the printhead cleaners. In most cases, it is a problem of incorrectly inserted
printhead cleaners, but it can also be caused by the service station.

Designjet 5000 / 5500


Primer Shutdown Error
0B000A error
Designjet 5000 / 5500
APS Failure
0B000B error
Designjet 5000 / 5500
Serial Device ADC test failure
0B000C error
Designjet 5000 / 5500
24 V source test failure
0B000D error
Designjet 5000 / 5500
At power-up, the Printer thinks it is smaller than 42 inches.
0B000E error
Designjet 5500 0B000F error Only applicable to Designjet 5500 series. Unable to detect the Heater. If this error appears, all settings related to
(Continuable)
the heater will disappear from the front panel.
Designjet 5000 / 5500
Drop detect failure
0C0030 error
Designjet 5000 / 5500
Drop detector not calibrated or the calibration settings have been lost
0C0032 error (Continuable)

Designjet 5000 / 5500


0C0040 error

Error in Printhead Drop Detection. This error code appears when the Printer detects that the same area of nozzles
do not work in different Printheads. The possible causes are either fibres or a piece of paper in the Drop Detector or
that the Scan-Axis reference is incorrect

Designjet 5000 / 5500


0C00FF error

Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible
causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP).
This cause is not likely to be the Printhead because if it was, the Printhead would be marked as XX21 REPLACE.

Designjet 5000 / 5500


0C1000 error
Designjet 5000 / 5500
0C1001 error
Designjet 5000 / 5500
0D0000 error
Designjet 5000 / 5500
0D0000 033f019C
Designjet 5000 / 5500
0D0002 error (Continuable)
Designjet 5000 / 5500
0D0003 xxxxxxxx error
(Non-Continuable)
Designjet 5000 / 5500
0D0004 xxxxxxxx error
(Non-Continuable)
Designjet 5000 / 5500
0D0005 03180382 error
(Non-Continuable)
Designjet 5000 / 5500
0FXXXX error (NonContinuable)
Designjet 5000 / 5500
0F0200 00b007bc error
Designjet 5000 / 5500
0F0200 00b007E5 error
Designjet 5000 / 5500
0F0200 01E603d2 error
Designjet 5000 / 5500

Primer not calibrated or the calibration settings have been lost


Primer Shutdown Error
No media profiles available
No media profiles available
Insufficient memory to Initialize HPGL2/RTL. The minimum memory required is 96 MB so verify memory installed
on the printer.
This error usually appears at the beginning of printhead alignment due to a firmware bug. If error appears
frequently upgrade to firmware release A.02.xx
This is an internal general error code which can appear during the Printhead Alignment process. The chance of this
error appearing is less than 0.5% and there is nothing wrong with the Printer. Re-boot the printer and the error code
should not appear again
After cutting the media, the Printer cannot deactivate the cutter
A firmware error has occurred
This is an error related to an internal crash involving media profiles and memory
Refer to System Error Code 0F0200 00b007bc
This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely
to appear again). Even if the error appears again, there is nothing wrong with the printer
After cutting the media, the Printer cannot deactivate the cutter

0F0100 03180382 error


(Non-Continable)
Designjet 5000 / 5500
1f500XX error (Boot Failed)
Designjet 5000 / 5500
e50000 error

This is an error related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main
PCA are defective
This is an error that is related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive and/or
the Main PCA are defective.

Designjet T610, T1100, T1120


Designjet T series 01.0:YZ
error
Designjet T series 01.1:YZ
error

Communication with Main PCA failed

Error in the Print Mech PCA

Designjet T series 01.2:YZ


error

Failure reading acumen chip of an ISS.

Designjet T series 02.1:YZ


error

Problem with the Carriage PCA.

Designjet T series 03:YZ


error

Problem with Power Supply Unit

Designjet T series 03.0:10


error
Designjet T series 06:YZ
error
Designjet T series 08:YZ
error (excl. T1120)
Designjet T series 11:YZ
error
Designjet T series 21:YZ
error

Battery of Real Time Clock ran down


Failure reading/writing NVM in Hard Disk
No comms between Front Panel and Main PCA
Trailing cable does not seem to be detected
Fail moving Service Station

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Designjet T series 21.1:YZ


error
Designjet T series 22.0:YZ
error
Designjet T series 22.1:YZ
error
Designjet T series 24:YZ
error
Designjet T series 2x.n:10
error
Designjet T series 31:02
error
Designjet T series 31:03
error
Designjet T series 41:03
error
Designjet T series 41:YZ
error
Designjet T series 41.1:YZ
error
Designjet T series 42:03
error
Designjet T series 42:YZ
error
Designjet T series 44:YZ
error (excl. T1120)
Designjet T series 45:YZ
error
Designjet T series 47:03
error
Designjet T series 47:YZ
error
Designjet T series 48:YZ
error
Designjet T series 51:YZ
error

Fail moving the Primer Motor of the Service Station


Left Ink Supply Station error
Left Ink Supply Station error
Ink Setup failure (you must bring purgers)
Ink supply error found during IDS diagnostic test
An error has been detected with the cutter
Paper is loaded. While testing cutter, paper should not be loaded
Media-Axis Motor failure
Electrical fault or current limit in Media-Axis Motor
Electrical fault or current limit in Media-Axis Motor
Scan-Axis motor failure
Scan-Axis motor failure
Electrical error with Aerosol Fan or a connection error
An error with the Rewinder System has been detected
Star wheels motor error
Star wheels motor error
PPS system failure
Window Sensor failure

Designjet T series 52:YZ


error
Designjet T series 55:YZ
error
Designjet T series 56:YZ
error
Designjet T series 58:YZ
error
Designjet T series 61:YZ
error
Designjet T series 63:YZ
error
Designjet T series 64:YZ
error
Designjet T series 65:YZ
error
Designjet T series 68:YZ
error
Designjet T series 71:YZ
error
Designjet T series 71:04
error (T610 only)
Designjet T series 71:19
error
Designjet T series 72:YZ
error
Designjet T series 73:YZ
error
Designjet T series 74:YZ
error
Designjet T series 74.1:YZ
error
Designjet T series 75.21:YZ
error

The printer has detected a problem with the Drop Detector


Problem with the Line Sensor. The printer has detected a failure to access Line Sensor EEPROM.
Drive roller analog encoder sensor fail or calibration failed
The Line Sensor of the printer is not functioning correctly. Either the line sensor shutter has failed to open, there is
a failure to communicate with the Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not
compatible with the Line Sensor.
The file format is incorrect and the Printer cannot process the job
Input/Output problem through the Network interface of the formatter
Input/Output problem through the USB port
Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error
Loss of engine counters tracking
Out of memory failure
Out of memory failure
Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk
Drive have been replaced together
A service calibration must be performed
Servo Error
Error uploading firmware update file
Error uploading media profile update file
The spittoons (Left Spittoon, Service Station) have reached 80% capacity

Designjet T series 75.22:YZ


error
Designjet T series 76:YZ
error
Designjet T series 77:YZ
error
Designjet T series 78:08
error
Designjet T series 78:1:YZ
error
Designjet T series 79:YZ
error
Designjet T series 79.1:YZ
error

The spittoons (Left Spittoon, Service Station) are full


Hard disk drive is full
Web access application. the web server is not functioning correctly
The job received can not be printed without borders on this paper
Media settings area missing in media settings file
Generic Firmware error
Recoverable firmware error that does not stop the printing process

Designjet T series 81:YZ


error
Designjet T series 84:YZ
error
Designjet T series 85:YZ
error
Designjet T series 86:YZ
error
Designjet T series 87:YZ
error
Designjet T series 93:YZ
error
Designjet T series 94:YZ
error
Designjet T series 94.1:YZ
error

This error can occur because printer has been dropped during transportation, causing structural damage. Before
troubleshooting check for structural damage.

Designjet T series 98:YZ


error

Automatic backup print mode enabled

Back tension servo shutdown (roll feeding)


Problem finding the Drive Roller zero
Possible paper jam
Problem finding the Scan-axi encoder reading
Unable to pressurize the Ink Delivery System. The ISS Motor does not move as expected
Colour calibration error
Profiling algorithm failed

Designjet T770, Designjet T790, Designjet T1200, Designjet T1200HD, Designjet T1300, Designjet T2300, Designjet T7100
Designjet T series 01.0:YZ
error

HCI queue does not end after 2 seconds - problem with formatter and/or main board

Designjet T series 01.1:YZ


error

NVM backup: not found, read, write or read back error

Designjet T series 01.2:YZ


error

Print mech PCA fault or NVM backup failure

Designjet T series 02.1:YZ


error

Encoder seems to be wrong

Designjet T series 02.2:YZ


error

Problem with the Carriage PCA

Designjet T series 03:YZ


error
Designjet T series 05.1:YZ
error
Designjet T series 06:YZ
error
Designjet T series 08:YZ
error
Designjet T series 11:YZ
error
Designjet T series 12.n:YZ
error
Designjet T series 21:YZ
error
Designjet T series 21.1:YZ
error

Problem with Power Supply Unit


CPU Fan is stopped or burnt
Main NVM failure - not detected, read/write failed or readback error
Problem with the Front Panel
Trailing cable does not seem to be detected
Carriage & PCA Main doesn't detect pens
Fail moving Service Station
Service Station servo shutdown

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Designjet
Emergency Designjet hire
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Designjet T series 22.0:YZ


error
Designjet T series 22.1:YZ
error
Designjet T series 24:YZ
error
Designjet T series 26.n:YZ
error
Designjet T series 27:YZ
error
Designjet T series 29.n:YZ
error
Designjet T series 31:YZ
error
Designjet T series 38:YZ
error
Designjet T series 41:YZ
error
Designjet T series 41.1:YZ
error
Designjet T series 42:YZ
error
Designjet T series 44:YZ
error
Designjet T series 45:YZ
error
Designjet T series 47:YZ
error
Designjet T series 48:YZ
error
Designjet T series 51:YZ
error
Designjet T series 52:YZ
error
Designjet T series 55:YZ
error

ISS left BPSO error. (Supplies 0, 1, 2).


ISS left BPS1 error. (Supplies 3, 4, 5).
Ink Setup failure (Ink Delivery System (IDS) Tubes purge failed).
Order of Ink Supplies incorrect
An error has occurred in Printhead detection
An error has occurred in Printhead detection
An error has been detected with the cutter
An error has been detected with the Media Output Tray
Electrical fault or current limit in Media-Axis Motor
Electrical fault or current limit in Media-Axis Motor
Electrical fault or current limit in Scan-Axis Motor
Fan electrical fault, or not connected
An error with the Rewinder System has been detected
Star wheels motor error
PPS system failure
Window Sensor failure
The printer has detected a problem with the Drop Detector
Problem with the Line Sensor. The printer has detected a failure to access Line Sensor EEPROM.

Designjet T series 56:YZ


error

Drive roller analog encoder sensor fail or calibration failed

Designjet T series 58:YZ


error

The Line Sensor of the printer is not functioning correctly. Either the line sensor shutter has failed to open, there is
a failure to communicate with the Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not
compatible with the Line Sensor.

Designjet T series 61:YZ


error
Designjet T series 62:YZ
error
Designjet T series 63:YZ
error
Designjet T series 64:YZ
error
Designjet T series 65:YZ
error
Designjet T series 66:YZ
error
Designjet T series 67:YZ
error
Designjet T series 68:YZ
error
Designjet T series 71:YZ
error
Designjet T series 71:19
error
Designjet T series 72:YZ
error
Designjet T series 73:YZ
error
Designjet T series 74:YZ
error
Designjet T series 74.1:YZ
error
Designjet T series 75.1:YZ
error

The file format is incorrect and the Printer cannot process the job
PC Interface
Input/Output problem through the Network Card
Input/Output problem through the USB port
Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error
Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be
printed on the paper type currently loaded.
Input/Output problem through a Firewire Port
Loss of engine counters tracking
Out of memory failure
Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk
Drive have been replaced together
Generic Firmware error
Servo Error
Error uploading firmware update file
Error uploading media profile update file
Preventative maintenance Kit #1 counter active (Scan Axis Components, Ink Supply Tubes, Trailing Cable,
Carriage)

Designjet T series 75.2:YZ


error
Designjet T series 75.3:YZ
error
Designjet T series 75.4:YZ
error
Designjet T series 76:YZ
error
Designjet T series 77:YZ
error
Designjet T series 78:YZ
error
Designjet T series 78:1:YZ
error
Designjet T series 79:YZ
error
Designjet T series 79.1:YZ
error
Designjet T series 81:YZ
error
Designjet T series 81.1:YZ
error
Designjet T series 84:YZ
error
Designjet T series 85:YZ
error
Designjet T series 86:YZ
error
Designjet T series 87:YZ
error
Designjet T series 93:YZ
error
Designjet T series 94:YZ
error

Preventative maintenance Kit #2 counter active


Preventative maintenance Kit #3 counter active (Cutter Assembly)
Preventative maintenance Kit #4 counter active
Hard disk drive is full
Web access application. the web server is not functioning correctly
Borderless printing not possible. Setting ignore
Media settings area missing in media settings file
Generic Firmware error
Recoverable firmware error that does not stop the printing process
Problem with paper advance
Problem finding the Drive Roller zero
Back tension servo shutdown (roll feeding)
Problem finding the Drive Roller zero
Possible paper jam
Problem finding the Scan-axi encoder reading
Unable to pressurize the Ink Delivery System
Colour calibration error

Designjet T series 94.1:YZ


error
Designjet T series 98:YZ
error

Profiling algorithm failed


Automatic backup print mode enabled

Designjet Z2100, Designjet Z3200, Designjet Z5200, Designjet Z6200


Designjet Z series 01.0:YZ
error

Communication with Main PCA failed

Designjet Z series 01.1:YZ


error

Error in the Print Mech PCA

Designjet Z series 01.2:YZ


error

Failure reading acumen chip of an Ink Supply Station

Designjet Z series 01.3:YZ


error

Device I2C acumen Right Ink Supply Station failure

Designjet Z series 02.1:YZ


error

Problem with the Carriage PCA

Designjet Z series 03:YZ


error
Designjet Z series
03.0:10YZ error
Designjet Z series 06:YZ
error
Designjet Z series 08:YZ
error
(or front panel is blank)
Designjet Z series 11:YZ

Problem with Power Supply Unit


Battery of Real time clock ran down
Failure reading/writing NVM in Hard disk
No communication between the Front Panel and the Main PCA.
Trailing cable does not seem to be detected

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Emergency Designjet hire
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error
Designjet Z series 21:YZ
error
Designjet Z series 21.1:YZ
error
Designjet Z series 2x.n:10
error
Designjet Z series 22.0:YZ
error
Designjet Z series 22.1:YZ
error
Designjet Z series 22.2:YZ
error
Designjet Z series 22.3:YZ
error
Designjet Z series 24:YZ
error
Designjet Z series 31:01
error
Designjet Z series 31:02
error
Designjet Z series 31:03
error
Designjet Z series 41:03
error
Designjet Z series 41:YZ
error
Designjet Z series 42:03
error
Designjet Z series 42:YZ
error
Designjet Z series 44:YZ

Fail moving Service Station


Fail moving the Primer Motor of the Service Station
Ink supply error found during IDS diagnostic test. The n represents the ink supply that is failing. The ink supply
furthest to the left is always 0, and then they count up from left to right.
Left Ink Supply Station error
Left Ink Supply Station error
Right Ink Supply Station error
Right Ink Supply Station error
Ink Setup failure (you must bring purgers)
An error has been detected with the cutter
An error has been detected with the cutter
Paper is loaded. While testing the cutter, paper should not be loaded
Media-Axis Motor failure (likely due to friction or obstacles in the media path)
Media-Axis Motor failure (likely due to friction or obstacles in the media path)
Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault)
Scan-Axis Motor failure (likely due to friction or obstacles in the media path)
Fan electrical fault, or not connected

error
Designjet Z series 47:03
error
Designjet Z series 47:YZ
error
Designjet Z series 48:YZ
error
Designjet Z series 51:YZ
error
Designjet Z series 52:10
error
Designjet Z series 55:YZ
error
Designjet Z series 56:YZ
error

Star wheels motor error


Star wheels motor error
PPS system failure
Window Sensor failure
The printer has detected fibers in the Drop Detector
Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM.
Drive roller analog encoder sensor fail or calibration failed

Designjet Z series 58:YZ


error

The colour sensor ESP (spectrophotometer) of the printer is not working well. It could be a problem with the
spectrophotometer, a communication problem between the spectrophotometer and Carriage PCA or the colour
sensor shutter does not open properly

Designjet Z series 61:YZ


error

The file format is incorrect and the Printer cannot process the job

Designjet Z5200 62:YZ error PC interface issue. Power on and off. Get the latest version of the firmware.
Designjet Z series 63:YZ
error
Designjet Z series 64:YZ
error
Designjet Z series 65:YZ
error
Designjet Z5200 66:YZ error

Input/Output problem through the Network interface of the formatter


Input/Output problem through the USB port
Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error
Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be
printed on the paper type currently loaded

Designjet Z5200 67:YZ error Input/Output problem through a firewire port


Designjet Z series 68:YZ
error
Designjet Z series 71:YZ
error

Loss of engine counters tracking


Out of memory failure

Designjet Z series 71:19


error

Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk
Drive have been replaced together

Designjet Z5200 72:YZ error Generic firmware error. Check that the printer has the latest firmware version - if not, update
Designjet Z series 72:YZ
error

A service calibration must be performed. Check the internal error code to see which calibration must be performed.
To check the internal error code, press UP and CANCEL together while the error code is displayed

Designjet Z5200 73:YZ error Servo error


Designjet Z series 74:YZ
error
Designjet Z series 74.1:YZ
error
Designjet Z5200 75.1:YZ
error
Designjet Z5200 75.2:YZ
error
Designjet Z series 75.21:YZ
error
Designjet Z series 75.22:YZ
error
Designjet Z series 76:YZ
error
Designjet Z series 77:YZ
error

Error uploading firmware update file


Error uploading media profile update file
Preventative maintenance kit #1 counter active (Scan Axis Components, Ink supply tubes, trailing cable, carriage)
Preventative maintenance kit #2 counter active
The spittoons (left spittoon, service station) have reached 80% capacity
The spittoons (left spittoon, service station) are full
Hard disk drive is full
Web access application. the web server is not functioning correctly

Designjet Z5200 78:YZ error Borderless printing not possible. Setting ignored.
Designjet Z series 78:08
error
Designjet Z series 78:1:YZ
error
Designjet Z series 79:YZ
error
Designjet Z series 79.1:YZ
error

The job received can not be printed without borders on this paper
Media settings area missing in media settings file
Generic Firmware error
Recoverable firmware error that does not stop the printing process

Designjet Z5200 81:YZ error Problem with paper advance


Designjet Z series 81:YZ
error
Designjet Z5200 81.1:YZ
error

This error can occur because the printer has been dropped during transportation, causing structural damage.
Before continuing with the 81:YZ troubleshooting, first look for structural damage.
Problem finding the Drive Roller zero

Designjet Z5200 84:YZ error Back tension servo shutdown (roll feedng)
Designjet Z series 85:YZ
error

Problem finding the Drive Roller zero

Designjet Z5200 86:YZ error Possible paper jam


Designjet Z series 86:01
error
Designjet Z series 87:YZ
error
Designjet Z series 93:YZ
error
Designjet Z series 94:YZ
error
Designjet Z5200 94.1:YZ
error

Problem moving the carriage, most likely due to a paper jam


Problem finding the Scan-axi encoder reading
Unable to pressurize the Ink Delivery System or the ISS Motor does not move as expected.
Colour calibration error
Profiling algorithm failed

Designjet Z5200 98:YZ error Automatic backup print mode enabled

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