Trends impacting the way we work

1 billion

smartphones by 2016,
350M of those being used
at work

82%

of the world's online

population engages in
social networking

50%

of enterprise customers
are on the road to cloud

Microsofts productivity strategy

Hybrid

On Premise

Best experience across devices

Messaging

Voice
& Video

Content
Management

Online

Cloud on your terms

Enterprise
Social

Reporting
& Analytics

Office 365 - What is it?

Latest productivity services running in Microsofts cloud

Pay-as-you-go,

licensing

across firewalls

Office experience with services integration

Always the

of Office and Office Web Apps

GAL/Skill

in SharePoint

Online meeting with

Office user experience

to manage and share documents

Access documents
permissions
Share documents securely with

federation

Mailbox with

& Unified Messaging

Integrated

archiving

policies and legal

Free/busy

Verifying that a user, device, or service

such as an application provided on a
network server is the entity that it
claims to be.

Determining which actions an

authenticated entity is authorized to
perform on the network

Windows Azure
Active Directory
Authentication
platform

Directory
store

Cloud identity

Single cloud identity

Cloud identity with

directory & password
synchronization*

Single identity but

separate credentials
suitable for medium
and large organizations*

Federated identity

Single federated identity

and credentials suitable
for medium and large
organizations

Program to work with third party identity

providers to interoperate with Office 365
Fulfill customer needs of Non-AD, Non-ADFS
identity solutions for Office 365 customers
Verify 6 8 identity providers

Cloud identity + directory synchronization

Single sign on + directory synchronization

AD.Fahorro.com.mx
Active Directory
Federation Server
2.0
IdP

AD

MS Online Directory
Sync

Exchange
Online

Trust
IdP

SharePoint
Online
Lync
Online

Active
Directory
AD FS 2.0
Server

Internal
user

AD FS 2.0
Server

AD FS 2.0
Server
Proxy
AD FS 2.0
Server
Proxy

Enterprise

DMZ

Directory synchronization options

PowerShell & Graph API
Suitable for Organizations using
Active Directory
Provides best experience to most
customers
Supports Exchange Co-existence
scenarios
Coupled with ADFS, provides best option
for federation and synchronization
Supports Password Synchronization with
no additional cost
Does not require any additional software
licenses

Suitable for large organizations

with certain AD and Non-AD
scenarios

Suitable for small and medium

size organizations with AD or
Non-AD

Supports complex multi-forest AD

scenarios

Not a highly recommended option

compared to DirSync or Office 365
Connector

Supports Non-AD synchronization with

Microsoft-led deployments
Requires Forefront Identity Manager and
additional software licenses

Performance limitations apply with

PowerShell and Graph API provisioning
PowerShell requires extensive scripting
experience
PowerShell option can be used where the
customer may have wrappers around
PowerShell scripts (eg: Self Service
Provisioning)

Networking w/Office 365

Understanding client authentication path

MEX
Web

Lync 2010/
Office Subscription

Active

AD FS 2.0
Proxy

OWA
Internal

Basic auth
proposal: Pass
client IP, protocol,
device name

Exchange
Online

MEX
Web
Active

Corporate
Boundary

OWA
External
Username
Password

AD FS 2.0
Server
Lync 2010/
Office Subscription

Username
Password

Username
Password
Username
Password

Outlook 2010/2007
IMAP/POP

Outlook 2010/2007
Active Sync
IMAP/POP
Active Sync

O365 Admin Center

Outbound
Communication
Channels

EBS

Direct Customer
Channels

Message
Center
In-product notification of critical
changes and new features coming
to Office 365
Provides details on changes and
highlights required admin actions
Notification bell drives admin
awareness and action
Complimentary to other
communications like service alert
emails and Office 365 technology
blog

Service Health
Dashboard
First and Best Content
Updated Hourly
Emergency Broadcast System will
automatically redirect customers
http://status.office365.com

Service
Incident

Usage

Exchange Online

Remain in control, online,

and on-premises
Exchange enables you to tailor your
solution based on your unique needs
and ensures your communications are
always available while you remain in
control; on your own termsonline,
on-premises, or a hybrid of the two.

Do more,
on any device
Exchange helps your users be more
productive by helping them manage
increasing volumes of
communications across multiple
devices and work together more
effectively as teams.

Keep the
organization safe
Exchange keeps your organization safe by
enabling you to protect business
communications and sensitive
information and to meet internal and
regulatory compliance requirements.

Feature

Kiosk

Plan 1

Plan 2

2 GB

50 GB*

50 GB + Unlimited
InPlace Archive**

Microsoft Outlook Web

App Premium

Yes

Yes

Yes

POP

Yes

Yes

Yes

IMAP

No

Yes

Yes

Microsoft Outlook
Anywhere

No

Yes

Yes

Microsoft Exchange
ActiveSync

Yes

Yes

Yes

No***

Yes

Yes

No

Yes

Yes

No (cannot access other

users mailboxes, shared
mailboxes, or resource
mailboxes)

Yes

Yes

Mailbox Size

Exchange Web Services

Inbox Rules
Delegate Access

Feature

Kiosk

Plan 1

Plan 2

Instant Messaging
Interoperability in
Outlook Web App

No

Yes (requires Microsoft

Lync Online or
Microsoft Lync Server on
premises)

Yes (requires Lync Online

or Lync Server 2010 on
premises)

SMS Notifications

No

Yes

Yes

Personal Archive

Yes

Yes

Yes

Voice Mail

No

No

Yes

Legal Hold

No

No

Yes

http://technet.microsoft.com/library/exchange-online-limits.aspx#StorageLimits

Team alias keeps

communications tracked

Documents stored in SharePoint

Single folder to access
Email & documents

Mobile Messaging

Hosted Voice Mail*

A PolicyTip notifies you of a policy

violation while composing an email

Policy details transparently

displayed to end user

Right click to assign policy to an

item, folder or to all your email

Easy migration to a managed archive solution

Similar User experience for managing mailbox
Provides way to centralize data from PST files

Use proximity searches to

understand context

Fine tune
complex queries
Get instant
statistics

Query results across

Exchange, Lync &
SharePoint
Laser focused refiners to help
find the data you need

Exchange
2010 SP2

Exchange
2007/2003

The following limits help

protect against spam and
malicious users and help
prevent overconsumption
of resources.
Rule

Limit

Comment

Message Size Limit

25 MB

Includes attachments.
Attachment size can be restricted by policy.

Number of recipients per

message

500

A distribution list counts as one recipient.

Number of recipients per

day per account

10,000

A distribution list counts as one recipient.

Message send rate

30 per
minute

Messages are queued if necessary.

SharePoint Online

Share

BLOG

WIKI

Workflow

Taxonomy

Content

Discoverability
Policy

Compliance/E-Discovery

Personas

Security

Retention

Find out who already has access

Share with people from inside

and outside the enterprise
Simplified permissions

Put Social to work

Tap into the Community

Grow Your Network

Excel BI

Instant analysis through In Memory BI

Engine
Power View Add-in

Excel Services

Improved data exploration

Field List and Field Well Support
Calculated Measures and Members
Enhanced Timeline Controls

Filter enhancements and Filter search

Dashboard migration
Support for Analysis Services Effective User

Visio Services

Refresh data from external sources BCS

and Azure SQL
Supports comments on Visio Drawings
Maximum Cache Size service parameter
Health Analyzer Rules to report on Maximum

Cache Size

Excel
PowerPoint
Word

SharePoint Online Plan 1

SharePoint Online Plan 2

Yes

Yes

1 basic public-facing site included

1 basic public-facing site included

Site Designer

Yes

Yes

SharePoint Designer 2010

Yes

Yes

Custom Workflows

Yes

Yes

Sandboxed Solutions (PTC) with Visual Studio

Yes

Yes

My Site

Yes

Yes

Social (Wikis, Blogs, Microblogging, Communities, etc.)

Yes

Yes

Form Services

No

Yes

Excel Services

No

Yes

Visio Services

No

Yes

Access Services

No

Yes

Business Connectivity Services (BCS)

No

Yes

eDiscovery Center

No

Yes

Site / Library Legal Hold

No

Yes

Content Search Web Part / Cross Site Publishing

No

Yes

Up to 500,000

Up to 500,000

View only for E1

View and edit for E2

View and edit

Yes

Yes

10 GB + 500 MB per USL

10 GB + 500 MB per USL

1 TB per USL (to be unlimited)

1 TB per USL (to be unlimited)

Yes

Yes

Yes, tenant level

Yes, tenant level

Team Sites
Simple Public-Facing Website

Site Collections

Office Web Apps

External Document Sharing
Storage (does not include My Sites)
My Site Storage (OneDrive for Business)
Buy Additional Storage
Admin

View Details

SharePoint 2013

SharePoint Online

BI

Search
Developer

Excel Services, Power View, PowerPivot

Analytics,
PerformancePoint

People/Expertise, hover card, enterprise search

Deep refinement,
enhance relevancy

Cloud app model, Sandbox, CSOM, BCS

Admin

Tenant-level, PowerShell, IRM, Recycle Bin

Internet

Public Website, Design Manager, apps/store

ECM /
Social

Full-trust code, BCS+

Central Administration
Cross-site scripting,
content by search

eDiscovery, Records Center, Site Mailbox, Mobile, Newsfeed, Follow, #, @

dot dot dot

http://technet.microsoft.com/en-us/library/sharepoint-online-service-description.aspx

Office 365 ProPlus

Deploy Office fast without giving up control

Work across Office apps

and Office Web Apps

The The
BingBing
Maps
Maps
app app
detects
in Excel,
and address
maps the
in the
email
addresses
and maps
highlighted
the location

Improved threaded comments for

better document review experience

Presence and contact card

everywhere to accelerate
collaboration

The People Card provides a single view of a person, including rich

presence information, aggregated internal and external feeds, plus
click-to-communicate via email, IM, voice & video

http://office.microsoft.com/en-us/office365sharepoint-online-enterprise-help/sharepointonline-software-boundaries-and-limitsHA102694293.aspx

Lync Online

Or on a phone

Receive calls on a tablet

People first connections
73

74

Content + Gallery (80/20 vertical)

75

Content + Active Speaker

View menu

Content Only

Live media conversations are not tabbed

76

Text-based conversation (persistent chat/IM) are in tabs

Customer Premises

Lync Online
User

PSTN

IP-PBX
Lync Server
On-premises

Signaling through Office 365

Audio media stays onsite

Internet

Feature
Peer to Peer & PSTN calling,
Emergency Dialing, Voice Mail.
Call hold, Transfer, Forwarding,
Delegation & Team Calling
IP Phones, USB Peripherals &
Mobile call via work
Direct SIP Interoperability
with on-premises PBX
Private Line, Analog Devices,
Common Area Phones,
Analog Devices, Enhanced 911
Call Parking, Unassigned
Number Handling
Call Center Integration &
Response Groups
Network Resiliency,
Call Admission Control

Lync Online

Lync Hybrid

Lync Online
Dedicated

Lync Server*

*Configured with users hosted on-premises, either as sole deployment or split domain with Lync Online

On-Premises
Lync Server 2013
Private cloud / dedicated

84

Hybrid
Single domain and directory
Users split server / online

Cloud
Office 365 Lync Online
Partner-hosted multi-tenant

Trust by Design

Trusting the Provider

Commitment
to Security

Privacy
Protection

Transparency
about Data
Protection
Practices

Enabling
Regulatory
Compliance

Microsoft SDL
The Microsoft SDL is a
security assurance
process focused on
considering security &
privacy throughout all
phases of the
development process.

Training

Response

Requirements

Release

Design

Verification

Implementation

PHYSICAL

NETWORK

IDENTITY
AND ACCESS
MANAGEMENT

HOST
SECURITY

APPLICATION

DATA

Excellence in cutting edge security practices at every level.

Industry Standards on Security

Security controls are
independently audited.

SAS 70/
SSAE 16

Data Monetization/Usage
No Advertising: No monetization of Office 365
customer data.
No Mingling: Office 365 customer data is segregated
from ad-supported services.
Data Portability: Customers can remove their data
whenever they choose.

Office 365 Trust Center

Contractual Provisions
Security Policy

Certification

Liability

Data Use Limitations

SLA / Availability

Breach Notification

Service Credits

Audit

Privacy

Data Portability

Service Mgt & Support

Initial Response Time

Objective

Frequency Providing
Customer Update
Objective

Catastrophic
(Severity 1)

All services are inaccessible and affect production or

profitability. Multiple companies or multiple users report
loss of functionality for all services. Data security, privacy,
and/or regulatory breaches have occurred or are likely to
occur.

15 minutes

1 hour

A (Critical)

One or more services are affected. Production, operations,

or deployment deadlines are severely affected, or there will
be a severe impact on production or profitability. Multiple
customers, users, or services are partially affected.

1 hour

2 hours

B (Urgent)

The situation has moderate business impact and can be dealt

with during business hours. Use of the service is proceeding
but is impaired. A single user, customer, or service is partially
affected.

2 hours

24 hours

C (Important)

The situation has minimum business impact. The issue is

important but does not significantly impact service or
productivity for the customer. A single user is experiencing
partial disruption, but an acceptable workaround exists.

4 hours

72 hours

D (Advisory)

The situation requires design change requests, feature

requests, research activities, and similar items. Customer
business is not affected.

48 hours

As needed

Severity Level

Operations and Support Definition

For Catastrophic or Severity A SIEs that affect

many customer organizations

A PIR is a detailed report that includes:

An incident summary and event timeline.
Broad customer impact and root cause analysis.
Actions for continual improvement.

PIRs will be dispatched a minimum of seven

working days following the request.

Advance notice of at least 5 days for planned events

Event notifications via RSS Feeds

Events scheduled during low use hours:

The Americas: 9:00 p.m. to 3:00 a.m. Pacific Time (21:00 GMT-8 to

03:00 GMT-8)

No planned maintenance for Exchange

DEPLOYMENT

Components

Packages

Enterprise

Custom Service Offerings

Remediation & Service
Expansion
IT/Org Change
Management

Standard

Business Value Realization

IT/User Change Readiness
Program Orchestration
Deployment Services

Essentials

Managed Support
Basic Support

Included w/
Office 365