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FACTS:
In October 1986, private respondent Luis A. Luna applied for, and was accorded,
a FAREASTCARD issued by petitioner Far East Bank and Trust Company (FEBTC) at
its Pasig Branch. Upon his request, the bank also issued a supplemental card to private
respondent Clarita S. Luna, however she lost it and FEBTC was forthwith informed. In
order to replace the lost card, Clarita submitted an affidavit of loss. On October 6, 1988,
Luis tendered a despedida lunch for a close friend and another guest at the Bahia Rooftop
Restaurant of the Hotel Intercontinental Manila and to pay for it he presented his
FAREASTCARD however, the card was not honored and was forced to pay in cash the
bill amounting to P588.13 and thereafter felt embarrassed by this incident.
Luis Luna, through counsel, demanded from FEBTC the payment for damages.
Adrian V. Festejo, the vice-president of the bank, expressed the bank's apologies to Luis.
In his letter, dated November 3, 1988, Festejo, in part, said: In cases when a card is
reported to our office as lost, FAREASTCARD undertakes the necessary action to avert
its unauthorized use (such as tagging the card as hot listed), as it is always our intention
to protect our cardholders. An investigation of your case however, revealed that
FAREASTCARD failed to inform you about its security policy. Furthermore, an
overzealous employee of the Bank's Credit Card Department did not consider the
possibility that it may have been you who was presenting the card at that time (for which
reason, the unfortunate incident occurred). Festejo also sent a letter to the Manager of the
Bahia Rooftop Restaurant to assure the latter that private respondents were "very valued
clients" of FEBTC. William Anthony King, Food and Beverage Manager of the
Intercontinental Hotel, wrote back to say that the credibility of private respondent had
never been "in question."
ISSUE/S:
Whether or not there was a breach of contract between petitioner and respondent.
Whether or not petitioner is liable for quasi-delict.
HELD:
The Court has consistently held that in order for a party to claim exemption from
liability by reason of fortuitous event under Art. 1174 of the Civil Code the event should
be the sole and proximate cause of the loss or destruction of the object of the contract. In
Nakpil vs. Court of Appeals, four (4) requisites must concur: (a) the cause of the breach
of the obligation must be independent of the will of the debtor; (b) the event must be
either unforseeable or unavoidable; (c) the event must be such as to render it impossible
for the debtor to fulfill his obligation in a normal manner; and, (d) the debtor must be free
from any participation in or aggravation of the injury to the creditor.