The Aircel group is a joint venture between Maxis Communications Berhad of Malaysia and

Sindya Securities & Investments Private Limited, whose current shareholders are the Reddy
family of Apollo Hospitals Group of India, with Maxis Communications holding a majority stake
of 74%.

Aircel commenced operations in 1999 and became the leading mobile operator in Tamil Nadu
within 18 months. In December 2003, it launched commercially in Chennai and quickly
established itself as a market leader – a position it has held since.

Aircel began its outward expansion in 2005 and met with unprecedented success in the Eastern
frontier circles. It emerged a market leader in Assam and in the North Eastern provinces within
18 months of operations. Till today, the company gained a foothold in 18 circles including
Chennai, Tamil Nadu, Assam, North East, Orissa, Bihar, Jammu & Kashmir, Himachal Pradesh,
West Bengal, Kolkata, Kerala, Andhra Pradesh, Karnataka, Delhi, UP(West), UP(East),
Maharashtra & Goa and Mumbai.

The Company has currently gained a momentum in the space of telecom in India post the
allocation of additional spectrum by the Department of Telecom, Govt. of India for 13 new
circles across India. These include Delhi (Metro), Mumbai (Metro), Andhra Pradesh, Gujarat,
Haryana, Karnataka, Kerala, Madhya Pradesh, Maharashtra & Goa, Rajasthan, Punjab, UP
(West) and UP (East).

Aircel has won many awards and recognitions. Voice and Data gave Aircel the highest rating for
overall customer satisfaction and network quality in 2006. Aircel emerged as the top mid-size
utility company in Businessworld’s ‘List of Best Mid-Size Companies’ in 2007. Additionally,
Tele.net recognised Aircel as the best regional operator in 2008.

With over 25 million happy customers in the country, Aircel is a full-fledged national operator.

Aircel Customer Care

Welcome to Aircel Customer Care!

We at Aircel strive to provide the best in class mobile services. Aircel takes you directly into the
future with the world class edge-enabled network and best in class customer service.

In this section you will be able to

• Find answers to your general queries (FAQs)

• Learn tips (short cut keys) for frequently used Aircel services(Instant Services)
• Register your suggestions/Queries/Requests and complaints.(Feedback Form)
• To Log your issues with Nodal Officers
• Understand Registration and de-registration process for "Do Not Disturb Registry"
• Learn the different ways to contact us.
To start and explore the world of convenience, please select your circle.

Aircel Contact us

Corporate Office- Gurgaon Kolkata

Andhra Pradesh Maharashtra(Pune)
Assam Mumbai
Bihar North East
Chennai Orissa
Delhi Tamil Nadu
Himachal Pradesh UP East
Jammu & Kashmir UP West
Karnataka West Bengal
Kerala

Information at your Fingertips!

Access your information free 24 hours a day, 7 days a week.....Just dial the hot keys given below
from your Aircel mobile to explore the World of Possibilities!

Hotkey Connection/Service type Explore!!!

1211 Postpaid Billed amount & payment section
1212 Postpaid Unbilled amount section
1213 Prepaid/ Postpaid Latest Scheme Menu
1214 Prepaid/ Postpaid Value Added Services Menu.
For Prepaid : Rate Cutter Menu
1215 Prepaid/ Postpaid
For Postpaid : Bill Plan Menu

Prepaid Services

• Start-up Kit
• Student Plan
• Boomerang Plan -
One Second
 • Super Saver Plan
• Recharge
Vouchers
• Handset Offer
• Terms &
Conditions

Postpaid Services

• 150 Plus
• 300 Plus
• 500 Plus
• Talk India 1000
• Add On Packs

Roaming Services

• Prepaid
• Postpaid

Products

• BlackBerry
• myAircel

Value Added Services

• Job Alerts
• Aircel pocket
internet
• Voice Portals
• Subscription
Services
• Multimedia
Messaging
Service (MMS)
• Missed call alerts
• Dialer Tunes

• Dialer Tunes
Cards
The Aircel Group is a joint venture between Maxis Communications Berhad of
Malaysia and Apollo Hospital Enterprise Ltd of India, with Maxis Communications
holding a majority stake of 74%.

Aircel commenced operations in 1999 and became the leading mobile operator in
Tamil Nadu within 18 months. In December 2003, it launched commercially in
Chennai and quickly established itself as a market leader – a position it has held
since.

Aircel began its outward expansion in 2005 and met with unprecedented success in
the Eastern frontier circles. It emerged a market leader in Assam and in the North
Eastern provinces within 18 months of operations. During this period, the company
gained a foothold in 9 circles including Chennai, Tamil Nadu, Assam, North East,
Orissa, Bihar, Jammu & Kashmir, Himachal Pradesh and West Bengal.

The Company has currently gained a momentum in the space of telecom in India
post the allocation of additional spectrum by the Department of Telecom, Govt. of
India for 13 new circles across India. These include Delhi (Metro), Mumbai (Metro),
Andhra Pradesh, Gujarat, Haryana, Karnataka, Kerala, Madhya Pradesh,
Maharashtra & Goa, Rajasthan, Punjab, UP (West) and UP (East).

Aircel has won many awards and recognitions. Voice and Data gave Aircel the
highest rating for overall customer satisfaction and network quality in 2006. Aircel
emerged as the top mid-size utility company in Businessworld’s ‘List of Best Mid-
Size Companies’ in 2007. Additionally, Tele.net recognised Aircel as the best
regional operator in 2008.

With over 22 million customers in the country, Aircel, the fastest growing telecom
company in India, has revved up plans to become a full-fledged national operator.

Aircel is a mobile phone service provider in India. It offers both prepaid and postpaid GSM
cellular phone coverage throughout India. Aircel is a joint venture between Maxis
Communications of Malaysia and Apollo Hospital Enterprise Ltd of India. Maxis has a 74%
stake in Aircel and the remaining 26% is with Apollo Hospitals. It is India’s fifth largest GSM
mobile service provider with a subscriber base of over 27.7 million, as of October 31, 2009. It
has a market share of 12.8% among the GSM operators in the country. As on date, Aircel is
present in 18 of the total 23 telecom circles (including Andhra Pradesh, Assam, Bihar &
Jharkhand, Chennai, Delhi & NCR, Himachal Pradesh, Jammu & Kashmir, Karnataka, Kerala,
Kolkata, Mumbai, North East, Orissa, Rest of Maharashtra & Goa, Rest of Tamil Nadu, Rest of
West Bengal, Uttar Pradesh East, Uttar Pradesh West) and with licences secured for the
remaining 5 telecom circles, the company plans to become a pan-India operator by 2010.
Additionally, Aircel has also obtained permission from Department of Telecommunications
(DoT) to provide International Long Distance (ILD) and National Long Distance (NLD)
telephony services. It is also a category A ISP. It is also having the largest service in Tamilnadu.

Aircel Business Solutions (ABS), part of Aircel, is an ISO 9000 certified company. ABS is a
registered member of WiMAX forum – both in the Indian and International Chapters. ABS’
product range includes enterprise solutions such as Multiprotocol Label Switching Virtual
Private Networks (MPLS VPNs), Voice over Internet Protocol (VoIP) and Managed Video
Services on wireless platform including WiMAX.

Aircel has won many awards for its services. Aircel was honored at the World Brand Congress
2009 with three awards, Brand Leadership in Telecom, Marketing Campaign & Marketing
Professional of the Year. Aircel was honored by CMAI INFOCOM National Telecom Award
2009 for, ‘Excellence in Marketing of New Telecom Service’. Aircel had been selected as the
best regional operator in 2008 by Tele.net. Aircel was rated as the top mid-size utility company
in Business World’s ‘List of Best Mid-Size Companies’ in 2007. Aircel got the highest rating for
overall customer satisfaction and network quality in 2006 by Voice and Data.

Aircel is one of the sponsors of the Indian Premier League Cricket Team Chennai Super Kings,
which is captained by Mahendra Singh Dhoni. It is also the major sponsors for Chennai Open
(the only ATP tennis tournament in India), and Professional Golf Tour of India.

In latest news, Maxis, Aircel's majority stake holder, raised RM11.2 billions (USD 3.36
billions)for its shareholders, making it the largest IPO in Malaysia and Southeast Asia.

Aircel boat. Aircel, placed an actual dinghy lifeboat to a downtown billboard. A rope with a sign
reading, “In case of emergency, cut rope”, held up the branded raft. July 15, 2009 the monsoon
arrived and so did Aircel customer service. The dinghy was cut down and pedestrians were
safely transported. What Aircel calls “Corporate Social Responsibility – A Solution”. The
company was able to generate positive publicity and show consumers that they care.