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Slide 1

Slide 2

How to be a HERO with


Order Management

Earl Eldridge , Senior Director


Product Management

Subhra Datta, Director


Product Development
September 30, 2014
Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Slide 3

Safe Harbor Statement


The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracles products remains at the sole discretion of Oracle.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Slide 4

Wondering how to get the best out


of Oracles Order Management?

Pondering how to resolve those


nagging issues?
We have the answers.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Welcome to Order Management session, How to be a Hero with Order Management product. We will
try to address some of the commonly faced issues with OM product and how you can possibly make use
of standard Oracle Order Management features to overcome those issues.

Slide 5

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

The agenda for this session is to cover the above functional areas, and talk about the lesser known
features/facts in these areas.

Slide 6

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Slide 7

User Defined Attributes - UDA


Have used up all the available attributes of
DFF, but still need more.
Need to capture multiple Contexts and related
attribute values for the same Order / Line.

User Defined Attributes (UDA)


Allows capturing additional information for the
Order Header and/or Lines.
Allows defining unlimited number of attributes,
attribute groups and pages.
Co-exists with the current DFF framework
Can be imported using Order Import.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Capture additional information for the Order Header and/or Lines through a set of user defined
alpha/number/date attributes.
Define unlimited number of attributes, attribute groups and pages.
Co-exists with the current DFF framework
Import using Order Import as well.

Slide 8

Item Orderability
Need to be able to order correct product for
the customer.
We need to import set of Item Orderability
rules from an external application to EBS.

Item Orderability Rules


Set up rules for an Item or Item Category.
Inclusion and Exclusion rules.

Public API to bulk import Item Orderability Rules.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Item Orderability rules can be setup for an Item or Item Category.


Rules can be defined on Inclusion and Exclusion basis.
Use profile OM: Use Materialized View for Items LoV to determine if rules should be enforced during
product selection itself.
Regardless of the profile value, rules will always be enforced upon saving the Order.
Public API to bulk import Item Orderability Rules.
12.1.3

Slide 9

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Slide 10

Credit Checking Using Tolerance


Orders repeatedly go on Credit Check Failure Hold for minor
changes in Order Amount, including back orders.
We use Customer Level Limits but still Orders go on Credit
Check Failure Hold if Bill To Site is changed within the same
Customer.

Tolerance in Credit Check Rule


Order Amount change within Tolerance will not trigger Credit
Checking.
Tolerance is not applicable for Currency Code, Payment Type,
Bill To Customer, Commitment ID change .
No limit at old or new Bill to Site level will avoid triggering
Credit Check for Bill to Site change.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

10

You can now define Tolerance in Credit Check rule setup, either in the form of a % of Order Amount
or an absolute amount.
Changes to Order Amount will be compared to the specified Tolerance, and Credit Checking will not be
triggered for changes within Tolerance.
If both % and Amount are specified, lesser of the two will be considered.
Changes to Currency Code, Payment Type, Bill To Customer, Commitment ID will trigger Credit
Checking irrespective of Tolerance.
If limits are not defined at either the old or new Bill to Site level, then system will not trigger Credit
Checking on changing Bill to Site.
Release 12.1.3

Slide 11

Credit Hold and Credit Checking


Credit Hold and Credit Checking Hold ?
How are these relevant for my business?
Credit Hold puts credit check failure hold on

all orders of a customer.


Credit Check does credit worthiness and
credit exposure check of the customer.
Credit Hold gets higher precedence.
Credit Hold is equivalent to creating a Hold
Source for this Customer / Site.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

11

If the Credit Hold option is selected, all existing and future orders for the customer will be placed on
credit check failure hold without evaluating credit worthiness and exposure.
If the Credit Check box is selected, credit worthiness and credit exposure of the customer is
dynamically evaluated from order booking onwards.
If both are selected Credit Hold gets higher precedence.
Selecting Credit Hold is equivalent to creating a Hold Source for this Customer / Site.

Slide 12

Line Level Credit Checking


My orders go unexpectedly on hold.
Credit exposure picture is not real time.
Current Order amount is not included in
Exposure.
Need to run Initialize Credit Summaries program
too often.

Online Line Level Credit Checking


solves these problems.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

12

Limitations with Online Line Level Credit Checking have been eliminated.
No longer needed to execute the resource / performance intensive Initialize Credit Summaries
concurrent program to keep updating the Pre-Calculated Exposure.
Limitations that have been addressed:
Exposure calculation did not consider current order amount for updates done on an Order after
booking. Only during booking process current order amount was considered in total exposure
calculation.
Inability to consider both un-invoiced orders and current order amount in exposure calculation.
Inability to use the combination of Include Un invoiced Orders and the system Parameter Credit
Hold Sequence.
Credit checking did not happen on real time data.
How to make use of the new Online Line Level Credit Checking? Very simple! Just un-check the Use
Pre-Calculated Exposure check box in Credit Check Rules setup form.
Available in 12.2.3. Backport to 12.1.3 to be available next year.

Slide 13

Credit Card Reversal and Re-Authorization


Customer cancelled the Order but the
Amount on customers Credit Card is still
blocked .

Automatic Reversal and Re-Authorization of new


Amounts
Reverse the Authorization on old Credit Card, and
trigger Authorization on the New Card

Initial Order amount changed as customer


modified the order .

Reversal of Authorization on Cancellation of Order.

How do we do authorization for the new /


balance amount?
Wrong Credit Card on the Order got
authorized. Order is updated with new
Credit Card information. System does not
reverse the earlier Authorization and
initiate a new .

Reversal and Re-Authorization can be deferred to


specific events.
Order can be put on Hold, until Reversal and ReAuthorization is triggered.

You can also Import External/3rd Party system


Authorization to OM.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

13

Questions :
The amount on my customers Credit Card is blocked for some time, even though they cancelled the
Order.
Customer initially placed an Order for 1000$, we authorized the amount on the card. Later customer
modified the Order and now the Order Amount is 6000$. How do we initiate an authorization for the
new / balance amount?
Our user entered a wrong Credit Card on the Order, and it got authorized. Now we have updated the
Order with new Credit Card information, but it does not reverse the authorization on the earlier card
and initiate an authorization on the new card.
Answers :
Now Credit Card Reversal and Re-Authorization feature supports all this and more:
Automatic Reversal and Re-Authorization of new Amounts, when ever an already
Authorized Order Amount is changed.
Reverse the Authorization on old Credit Card, and trigger Authorization on New Card, when
Card details are updated on the Order.
Reversal of Authorization on Cancellation of Order.
Optionally defer Reversal and Re-Authorization to specific events.
Optionally place the Order on Hold, until Reversal and Re-Authorization is triggered either
Manually or Automatically.
Helps release un-necessarily blocked Credit Limit on the Card.
Minimizes exposure to Credit Risks.
Authorization from External system:

Our Orders come from an external system, where Credit Card Authorization is already done. Can we
import these Orders along with Credit Card information, but ensure OM does not trigger another
Authorization in EBS?
Can we have the Credit Card details on the order for information purpose only and suppress
Authorizations from OM?
Yes, it is possible.
If Authorization is captured from an external system using EBS iPayments, then you can simply pass
TRXN_EXTENSION_ID (either in header or line payments table structure) along with other credit card
information.
If Authorization is captured from an external system using third party systems (like Paypal), then you
can pass approval code in column CREDIT_CARD_APPROVAL_CODE (either in header or line payments
table structure) along with other credit card information.
12.2

Slide 14

Tax Calculation for Freight Charges


I need Tax on Freight also to be part
of OM Tax Estimates but I need it to be
accurate and in sync with AR.
Set
Invoice Freight as Revenue = Yes
to have Tax on freight calculated
and displayed in OM.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

14

Estimated taxes on freight charges is calculated and displayed in OM if Invoice Freight as


Revenue = Yes.
Tax amount on Order Line shows total tax on the line i.e. the sum of Tax on Extended Price and
Tax on Line Level Freight Charges.
Tax amount on Order Header shows taxes on all Lines + Tax on Header Level Freight Charges.
Enabled by system parameter
Estimated taxes synced with tax calculation in AR
Provides additional flexibility for Exposure/Outstanding Balance calculation during Credit Checking
New profile option to calculate/recalculate on save
12.2

Slide 15

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

15

Slide 16

Scheduling Issues
We need to fulfill our orders with whatever quantity is available at
requested date and ship the balance once available automatically.
We have an older product available and want to use that up while
systematically splitting the line to fulfill the remainder with a
substitute.
In the reverse situation we need to automatically substitute an item if
the full amount is not available to be shipped as my customer will not
take split lines.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

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Slide 17

Auto Split Order Line During Scheduling


Need to be able to schedule partial
quantity if complete quantity is not
available.
Enable Scheduling Auto Split. The
order line will split to use up the current
available quantity
Supports Item Substitution for
remaining unavailable quantity .

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

17

Business Problem:
On scheduling, if complete Quantity is not available to be shipped then either scheduling fails or order
line gets scheduled to a later date.
Partial quantity which is available currently is stocked up in the inventory
Available with 12.2.2 (i.e., GA 12.2).

Slide 18

Override ATP via Mass Change


Need to schedule multiple lines in
Override ATP mode. Current manual
process is slow and error prone.
Select Override ATP checkbox in
Mass Change form to schedule
multiple lines in one go .

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

18

How does a user schedule multiple lines in Override ATP mode ?


Manually click on Override ATP for multiple lines in the Sales Order form and then change Schedule
Ship/Arrival Date for all the order lines in order to successfully schedule them.
This process consumes a lot of time and is potentially error prone.
Available with 12.2.3 and as a backport on top of 12.1.3.

Slide 19

Prevent Auto Scheduling for ship/arrival sets


Line gets scheduled upon saving if it is part of ship/arrival set causing performance
issue, pre-mature visibility to production, unnecessary consumption of available qty to be
reserved.
Need to remove from set to prevent scheduling.

Set the new system parameter OM : Auto Schedule Sets to No.


Make sure the profile OM:AutoSchedule is set to No.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

19

Line gets scheduled upon saving if it is part of ship/arrival set causing performance issue, pre-mature
visibility to production, unnecessary consumption of available qty to be reserved.
Need to remove from set to prevent scheduling.
Setting the profile OM : Auto Schedule Sets to No makes sure that lines are not automatically
scheduled even when they are part of a set.
Make sure the profile OM:AutoSchedule is set to No.
Available with 12.1.3.

Slide 20

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

20

Slide 21

Integration with Oracle Approvals Management


My No Charge orders need authorization
approvals!
Need to send a document for approval to
dynamic list of approvers based on user defined
criteria.

Need to send a document to multiple


approvers at one go.
OM Oracle Approvals

Management integration
Define appropriate business rules and
conditions in AME.
Assign appropriate workflow process.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

21

Yes, check the Use Approvals Management Engine checkbox in Transaction Types form.
Define appropriate business rules and conditions in AME.
Assign appropriate workflow process: Negotiation Flow - Generic with Approval or Order Flow - Mixed
or Return with Approval

Set up
Define Approval hierarchy for RMA ,Negotiation Flow and Sales Agreements.
Dynamically generate Approvers List and send notifications.
Define parallel approvers, Serial Approvers.
Process various approval voting such as serial, consensus, First-responder.
Use seeded or user defined conditions and attributes to create AME rules.
Available with 12.2.2 (i.e., GA 12.2)

Slide 22

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

22

Slide 23

Item Substitution on Internal Sales Order Lines


How can we substitute an item for Internal
Sales Orders.
We cannot wait for the original item to be
available or cancel the ISO and create new IR
for the substitute item .
Set system parameter Item Substitution for
Internal Order
Automatic substitution via Scheduling is also
supported

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

23

Yes. Hence system parameter Item Substitution on Internal Order has been introduced. Set the value
appropriately to substitute item on ISO line.
Automatic substitution via Scheduling is also supported
Available with 12.2.4.

Slide 24

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

24

Slide 25

Subscription Services
Need to sell both Products and Subscriptions.

Need common Invoice for Products and


Subscriptions.
Subscriptions as a Bundle/Configuration.
Extended warranties for Subscription.

Ordering Subscription Services from OM

Subscription attributes in OM

Tangible and Intangible Subscriptions.


Include Subscriptions in model/kit like Cloud
Subscription with Apps, Java.
Extended warranties for Subscriptions.

Extended Warranty as Promotion.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

25

Order Tangible and/or Intangible Subscription Contracts from OM.


Order Extended Warranties that cover Subscription Contracts.
Subscription Contracts can be included in a Model/Kit.
Capture additional Service related attributes on the Order Line:
For Extended Warranty & Subscriptions:
Service Billing Option, Service Billing Profile, Service First Period Bill Amount, Service First Period End
Date
For Extended Warranties only
Service Coverage Level
For Subscription Contracts only:
Subscription Template, Subscription Service
New Billing Options:

Invoice entire duration from OM

Invoice first amount from OM subsequent periods from Service Contracts

Invoices for all installments from Service Contracts. No Invoice from OM


A new field on the order line Billing Profile determines the billing frequency and billing amount.
On fulfillment of Sales Order Line, Subscription Contracts are automatically created in OKS.
Now system supports defining Extended Warranty as a Promotion Offer in Advanced Pricing. On
purchase of Goods, Extended Warranty Line gets created and gets attached automatically to the
Product Line.
12.2 release

Slide 26

Subscription Ordering
Single UI for users to enter
Orders for both Products and
Subscriptions
A single UI in OM, provides
ability to create Orders for both
Products and Subscription
Services.

Single Customer Invoice for


both Products and Services
Since Products and Services
were Ordered using two
different UIs (OM & OKS), two
separate invoices used to get
generated.

Once Sales Order is confirmed


Service Contract is
automatically created.

Single Invoice, for single Order.

Benefits of all the OM features


like Credit Checking, Defaulting,
Processing Constraints,
Workflow

Optionally Services can be


billed for just the first period
amount from OM.

Consolidated Invoice from OM


for both Products and Services.

Configurator support for


Subscription Services
Provides ability to sell
Subscription Services as a
Bundle.
Allows user to configure /
choose the Subscription
Services needed for their
business.
Leverage BOM and CZ
capabilities to setup mutually
exclusive services, or enforce
mandatory options of a
Service.

One single public API and


OrderImport support

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

26

Slide 27

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

27

Slide 28

Enabling Configurator for Return Orders


Need to be able create accurate RMAs

through Configurator?
Set profile OM: Enable Configuration
UI for RMA to Yes
Allows to achieve increased
operational efficiency and accuracy
during processing of returns.

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28

Configure ATO/PTO Models in non-referenced return orders.


Populate selected Options (and Option Classes) as child lines.
Explosion of included items for Models and Kits.
Cascade attributes like return reason from top level to child lines.
Modify return quantity on child lines (within min-max quantity setup in Bill of Materials).

Increased operational efficiency and accuracy during processing of returns.


Available with 12.2.4.

Slide 29

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

29

Slide 30

Requests for Information?


My sales reps, users, customers need to
check Order statuses and more. To do this
we are having to build extensions or my
CSRs are being questioned daily. How can
Oracle help me?
My CSRs need better search capabilities
and we wind up creating daily reports for
them based on orders received.

Sometimes Sales personnel do not have


access to their PCs. What can we do to
support them?
We are customizing our UIs to be more
user friendly can you Help?
Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

30

Slide 31

Order Information Portal


Order, Delivery & Invoice Details

Web enabled, self service app


Enables users to view detailed sales order,
delivery and invoice information online

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

31

OIP has been enhanced to allow contacts associated with the Bill To Customer on the sales order to
view and track sales orders.
External users can subscribe to receive notifications based on key business events such as Booking,
Scheduling, Schedule Date Changes and Shipping.
When these business events occur, workflows will be launched to:
a. Identify those users who should receive the notification.
b. Prepare and send the notification to all eligible users.
OIP has been integrated with FND Security to enable rules-based access to the summary and detail
views of sales orders and deliveries
User can enable to receive notifications for order status updates (Booking, Scheduling, Schedule Date
Change, Shipping) by setting up preferences within OIP that is accessible at user level
Integrated with FND_security
Notifications are only applicable to external users
Profiles:
OM: Order View for External Users
OM: Raise Status Change Business Event

Slide 32

Search & Analyze Orders/Order Lines In Endeca

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Slide 33

Mobile Sales Order Inquiry

Easily find orders for


my customers

View open orders


with alerts highlighted

Get overview of
the order and alerts

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

View an order line


shipment status
33

Slide 34

HTML User Interface


Has functional parity with existing Forms UI
for Sales Orders and Order Search in Order
Organizer and Scheduling Organizer
Shares a common foundation with the
existing Forms UI e.g. Workflow, Defaulting
Rules, Item Orderability, Processing
Constraints, etc.
Enhanced Usability:
Tablet friendly layout
User configurable
Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

34

Slide 35

Advanced Search

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35

Slide 36

Edit Order

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36

Slide 37

Agenda
1

Order Entry / Validations

Selling Services

Credit and Tax Management

Returns

Scheduling

User Interface

Approvals and Workflow

Performance Improvement

Internal Sales Orders

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

37

Slide 38

Performance
How can we improve our performance
across the board?

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38

Slide 39

High Volume Order Processing and Order Import


Order Import
Capable of processing tens of thousands of

order lines daily


Supports all features of Process Order API

High Volume Order Processing (HVOP)

Is capable of processing millions of order lines daily


Enhanced in 12.1 to support Tax and Configurations
Enhanced to import successful lines, retaining failed
lines to be re-submitted
Leverages the Same Order Import Tables

Blended Approach to get Maximum throughput of Importing Orders

Import high velocity orders through HVOP


Use Order Import for Returns, Internal Orders, Drop Ships, Orders with Sets
Separate/categorize orders by order source. Process the appropriate order source(s) through HVOP and
Order Import
Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Refer to HVOP Evaluation Questionnaire in MyOracleSupport (MOS)

39

Slide 40

Improve peak hour performance


Work Flow

Scheduling

Order Import/ HVOP

Defer post booking workflow


activities like schedule line or ship
interface.

Consider Limiting ATP to few


critical items.

Specify id columns in the interface


tables to speed up the process .

Delayed Scheduling.

Consider deferring booking to


avoid peak hour .

Try populating the warehouse on


the line to avoid extra processing.

Avoid costly defaulting by passing


column values in the interface
tables.

Use Purge Order Management


Workflow concurrent program to
purge workflows on regular basis.

Check if arrival/lead time


scheduling can be avoided.

Pricing
Use custom hook for zero dollar
lines to avoid pricing.

Tax

On Bill Only lines types, set


Scheduling Level to Inactive
Demand without Reservations.

Credit Checking and Payments

Delayed Tax .

Limit credit checking to high risk


customers.

Defer to invoicing if possible.

Defer Payment Processing.

Auto-scheduling(with Delay
Scheduling) is more efficient for
Order Import and HVOP than WF
scheduling. Then Run Reserve
orders program if needed.

Avoid using header level


fulfillment set for large orders
having bill only lines.

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Improving Performance in Order Management (Doc ID 411879.1) in MOS

40

Slide 41

Oracle Applications: Current Release and Roadmap


Oracle E-Business Suite: Order Management Family
Release 12.2.4

Whats Next

Future Directions

August 2014

0-12 month planning cycle

Post 12 month planning cycle

Order Management
Web-based Order Entry & Search UI
Item Substitution in Internal Orders
Configurator Returns
Productivity & Performance ERs
Support for EBS Yard Management
iStore
Multi-customer access
Usability Enhancements
Quoting
Usability Enhancements
Margin Computation
Purge Quote
Channel Revenue Management
Continued OAF Uptake
Volume Offer ERs
Enhanced Checkbook & Budget Checkbooks
Offers Support for QP TCA Hierarchy
Autopay by OU

Order Management
Mobile App: Sales Orders for EBS
Sellers Workbench: Margin Analysis, Rebates
Continuation of HTML UIs
Parallel Thread Support for Schedule Order
Program
Manual ISO Splits
iStore
QA Check
Item Orderability
Quoting
Quote Validation
Solution Ordering
User Defined Attributes
Channel Revenue Management
Deferred Accrual & Revenue Recognition
Support
Mobile Support for Offers & Claims Approval
Continued OAF Uptake
Manual Approval/Rejection for Ship & Debit
Batches

Order Management
Returns for Internal Orders
Extended Warranty in BOM/Configurator
Mobile App: for Direct Story Delivery
Continuation of HTML UIs
Enhanced Global Trade Management
Integrations
iStore
Item Cross References
Mobile application
Integration with RTD
Quoting
Integration with Global Trade Management
Integration with Channel Revenue Management
Integration with RTD
Channel Revenue Management
Provisional Accruals
Enhanced WSD Support
AME Integrations for all ChRM Modules
Enhanced Indirect Sales Order Error Processing

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

41

Slide 42

Order Management Sessions


Oracle E-Business Suite Order Management: Presenting the HTML and Mobile User Experience [CON7613]

Bhavana Sharma - Sr. Principal Product Manager, Oracle


Durgaprasad Bodapati - Director, Product Management, Oracle
Thursday, Oct 2, 12:45 PM - 1:30 PM - Westin Market Street - Franciscan II

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

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Slide 43

Oracle Demogrounds
Moscone West Upper Right WUR-021

Order Management
Advanced Pricing
Supply Chain Event Mgmt

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

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Slide 44

Additional Resources
R12.1 / R12.2 : Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Documents (Doc ID
1302189.1)
Oracle Order Management Release Notes for Release 12.2.4 (Doc ID 1906521.1)
Oracle E-Business Suite Extensions for Oracle Endeca Release Notes for Release 12.2 V5 (Doc ID
1663193.1)
Oracle Order Management Users guide and Implementation guide

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

Slide 45

Questions and
Answers

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45

Slide 46

Thank You!

Copyright 2014, Oracle and/or its affiliates. All rights reserved. |

This slide can also be used as a Q and A slide

46

Slide 47

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Slide 48

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