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Welcome to Order Management session, How to be a Hero with Order Management product. We will
try to address some of the commonly faced issues with OM product and how you can possibly make use
of standard Oracle Order Management features to overcome those issues.
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
The agenda for this session is to cover the above functional areas, and talk about the lesser known
features/facts in these areas.
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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Capture additional information for the Order Header and/or Lines through a set of user defined
alpha/number/date attributes.
Define unlimited number of attributes, attribute groups and pages.
Co-exists with the current DFF framework
Import using Order Import as well.
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Item Orderability
Need to be able to order correct product for
the customer.
We need to import set of Item Orderability
rules from an external application to EBS.
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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You can now define Tolerance in Credit Check rule setup, either in the form of a % of Order Amount
or an absolute amount.
Changes to Order Amount will be compared to the specified Tolerance, and Credit Checking will not be
triggered for changes within Tolerance.
If both % and Amount are specified, lesser of the two will be considered.
Changes to Currency Code, Payment Type, Bill To Customer, Commitment ID will trigger Credit
Checking irrespective of Tolerance.
If limits are not defined at either the old or new Bill to Site level, then system will not trigger Credit
Checking on changing Bill to Site.
Release 12.1.3
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If the Credit Hold option is selected, all existing and future orders for the customer will be placed on
credit check failure hold without evaluating credit worthiness and exposure.
If the Credit Check box is selected, credit worthiness and credit exposure of the customer is
dynamically evaluated from order booking onwards.
If both are selected Credit Hold gets higher precedence.
Selecting Credit Hold is equivalent to creating a Hold Source for this Customer / Site.
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Limitations with Online Line Level Credit Checking have been eliminated.
No longer needed to execute the resource / performance intensive Initialize Credit Summaries
concurrent program to keep updating the Pre-Calculated Exposure.
Limitations that have been addressed:
Exposure calculation did not consider current order amount for updates done on an Order after
booking. Only during booking process current order amount was considered in total exposure
calculation.
Inability to consider both un-invoiced orders and current order amount in exposure calculation.
Inability to use the combination of Include Un invoiced Orders and the system Parameter Credit
Hold Sequence.
Credit checking did not happen on real time data.
How to make use of the new Online Line Level Credit Checking? Very simple! Just un-check the Use
Pre-Calculated Exposure check box in Credit Check Rules setup form.
Available in 12.2.3. Backport to 12.1.3 to be available next year.
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Questions :
The amount on my customers Credit Card is blocked for some time, even though they cancelled the
Order.
Customer initially placed an Order for 1000$, we authorized the amount on the card. Later customer
modified the Order and now the Order Amount is 6000$. How do we initiate an authorization for the
new / balance amount?
Our user entered a wrong Credit Card on the Order, and it got authorized. Now we have updated the
Order with new Credit Card information, but it does not reverse the authorization on the earlier card
and initiate an authorization on the new card.
Answers :
Now Credit Card Reversal and Re-Authorization feature supports all this and more:
Automatic Reversal and Re-Authorization of new Amounts, when ever an already
Authorized Order Amount is changed.
Reverse the Authorization on old Credit Card, and trigger Authorization on New Card, when
Card details are updated on the Order.
Reversal of Authorization on Cancellation of Order.
Optionally defer Reversal and Re-Authorization to specific events.
Optionally place the Order on Hold, until Reversal and Re-Authorization is triggered either
Manually or Automatically.
Helps release un-necessarily blocked Credit Limit on the Card.
Minimizes exposure to Credit Risks.
Authorization from External system:
Our Orders come from an external system, where Credit Card Authorization is already done. Can we
import these Orders along with Credit Card information, but ensure OM does not trigger another
Authorization in EBS?
Can we have the Credit Card details on the order for information purpose only and suppress
Authorizations from OM?
Yes, it is possible.
If Authorization is captured from an external system using EBS iPayments, then you can simply pass
TRXN_EXTENSION_ID (either in header or line payments table structure) along with other credit card
information.
If Authorization is captured from an external system using third party systems (like Paypal), then you
can pass approval code in column CREDIT_CARD_APPROVAL_CODE (either in header or line payments
table structure) along with other credit card information.
12.2
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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Scheduling Issues
We need to fulfill our orders with whatever quantity is available at
requested date and ship the balance once available automatically.
We have an older product available and want to use that up while
systematically splitting the line to fulfill the remainder with a
substitute.
In the reverse situation we need to automatically substitute an item if
the full amount is not available to be shipped as my customer will not
take split lines.
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Business Problem:
On scheduling, if complete Quantity is not available to be shipped then either scheduling fails or order
line gets scheduled to a later date.
Partial quantity which is available currently is stocked up in the inventory
Available with 12.2.2 (i.e., GA 12.2).
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Line gets scheduled upon saving if it is part of ship/arrival set causing performance issue, pre-mature
visibility to production, unnecessary consumption of available qty to be reserved.
Need to remove from set to prevent scheduling.
Setting the profile OM : Auto Schedule Sets to No makes sure that lines are not automatically
scheduled even when they are part of a set.
Make sure the profile OM:AutoSchedule is set to No.
Available with 12.1.3.
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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Management integration
Define appropriate business rules and
conditions in AME.
Assign appropriate workflow process.
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Yes, check the Use Approvals Management Engine checkbox in Transaction Types form.
Define appropriate business rules and conditions in AME.
Assign appropriate workflow process: Negotiation Flow - Generic with Approval or Order Flow - Mixed
or Return with Approval
Set up
Define Approval hierarchy for RMA ,Negotiation Flow and Sales Agreements.
Dynamically generate Approvers List and send notifications.
Define parallel approvers, Serial Approvers.
Process various approval voting such as serial, consensus, First-responder.
Use seeded or user defined conditions and attributes to create AME rules.
Available with 12.2.2 (i.e., GA 12.2)
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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Yes. Hence system parameter Item Substitution on Internal Order has been introduced. Set the value
appropriately to substitute item on ISO line.
Automatic substitution via Scheduling is also supported
Available with 12.2.4.
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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Subscription Services
Need to sell both Products and Subscriptions.
Subscription attributes in OM
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Subscription Ordering
Single UI for users to enter
Orders for both Products and
Subscriptions
A single UI in OM, provides
ability to create Orders for both
Products and Subscription
Services.
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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through Configurator?
Set profile OM: Enable Configuration
UI for RMA to Yes
Allows to achieve increased
operational efficiency and accuracy
during processing of returns.
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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OIP has been enhanced to allow contacts associated with the Bill To Customer on the sales order to
view and track sales orders.
External users can subscribe to receive notifications based on key business events such as Booking,
Scheduling, Schedule Date Changes and Shipping.
When these business events occur, workflows will be launched to:
a. Identify those users who should receive the notification.
b. Prepare and send the notification to all eligible users.
OIP has been integrated with FND Security to enable rules-based access to the summary and detail
views of sales orders and deliveries
User can enable to receive notifications for order status updates (Booking, Scheduling, Schedule Date
Change, Shipping) by setting up preferences within OIP that is accessible at user level
Integrated with FND_security
Notifications are only applicable to external users
Profiles:
OM: Order View for External Users
OM: Raise Status Change Business Event
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Get overview of
the order and alerts
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Advanced Search
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Edit Order
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Agenda
1
Selling Services
Returns
Scheduling
User Interface
Performance Improvement
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Performance
How can we improve our performance
across the board?
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Scheduling
Delayed Scheduling.
Pricing
Use custom hook for zero dollar
lines to avoid pricing.
Tax
Delayed Tax .
Auto-scheduling(with Delay
Scheduling) is more efficient for
Order Import and HVOP than WF
scheduling. Then Run Reserve
orders program if needed.
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Whats Next
Future Directions
August 2014
Order Management
Web-based Order Entry & Search UI
Item Substitution in Internal Orders
Configurator Returns
Productivity & Performance ERs
Support for EBS Yard Management
iStore
Multi-customer access
Usability Enhancements
Quoting
Usability Enhancements
Margin Computation
Purge Quote
Channel Revenue Management
Continued OAF Uptake
Volume Offer ERs
Enhanced Checkbook & Budget Checkbooks
Offers Support for QP TCA Hierarchy
Autopay by OU
Order Management
Mobile App: Sales Orders for EBS
Sellers Workbench: Margin Analysis, Rebates
Continuation of HTML UIs
Parallel Thread Support for Schedule Order
Program
Manual ISO Splits
iStore
QA Check
Item Orderability
Quoting
Quote Validation
Solution Ordering
User Defined Attributes
Channel Revenue Management
Deferred Accrual & Revenue Recognition
Support
Mobile Support for Offers & Claims Approval
Continued OAF Uptake
Manual Approval/Rejection for Ship & Debit
Batches
Order Management
Returns for Internal Orders
Extended Warranty in BOM/Configurator
Mobile App: for Direct Story Delivery
Continuation of HTML UIs
Enhanced Global Trade Management
Integrations
iStore
Item Cross References
Mobile application
Integration with RTD
Quoting
Integration with Global Trade Management
Integration with Channel Revenue Management
Integration with RTD
Channel Revenue Management
Provisional Accruals
Enhanced WSD Support
AME Integrations for all ChRM Modules
Enhanced Indirect Sales Order Error Processing
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Oracle Demogrounds
Moscone West Upper Right WUR-021
Order Management
Advanced Pricing
Supply Chain Event Mgmt
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Additional Resources
R12.1 / R12.2 : Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Documents (Doc ID
1302189.1)
Oracle Order Management Release Notes for Release 12.2.4 (Doc ID 1906521.1)
Oracle E-Business Suite Extensions for Oracle Endeca Release Notes for Release 12.2 V5 (Doc ID
1663193.1)
Oracle Order Management Users guide and Implementation guide
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Questions and
Answers
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Thank You!
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