SHANNON K.

FLETT
282 Shawmut Ave, #2 ● Boston, MA 02118
(617) 835-9957 ● Shannon_flett@yahoo.com

EXPERIENCE

ERA Boston Real Estate Boston, MA

Real Estate Consultant May 2008 – present
• Responsible for making my own appointments and showing apartments, securing clients
and customers.
• Organizing all documents required for lease signing
• Provide management offices with credit checks and generate lease signing.
• Create, revise, edit MLS Listings
• Ensure client leads generation via online and local advertising.
• Enhance company database inventory with photographs, descriptions and new listings of
available homes.
• Provide company accounting assistance managing operations and escrow accounts using
Quickbooks.

Flett and Associates, Inc. Boston, MA

Freelance Applications Developer January 2008 – present
Role requires developing internal web applications using ASP.NET, VB.NET, Visual Studio 2005 and
SQL Server 2005.
• Lead web application development initiatives through the Software Development Life
Cycle including requirements gathering, design, build, test and final product release.
• Meet with key business stakeholders throughout the organization to define IT challenges
and possible solutions, coming to agreement on a solution and defining requirements,
scope and project plan.
• Designed and built custom CRM systems for company and company clients and partners.
Applications are built using Visual Studio, VB.NET, and a SQL Server 2005 back end.
• Developed web applications using the .NET platform and technologies to allow ad hoc
reporting against CRM and Accounting Systems.
• Produce documentation to support applications (technical specifications, user
acceptance testing and end user training).
• Maintain company website, update content and planning redesign.
Millennium Pharmaceuticals, Inc. Cambridge, MA
Software Engineer – Data Warehouse Group October 2006 – December
2007
Role required being the IT Liaison to Finance, supporting the Cognos Enterprise Planning System as
well as the Cognos ReportNET environment and ETL jobs. Major accomplishments were…
• Upgraded the Cognos Enterprise Planning System to the latest version 8
• Met with stakeholders to gather their requirements around enhancing the functionality of
the Cognos Enterprise Planning System and to introduce process change. I integrated
the system with Oracle data and introduced task automation by developing macros run
by scheduled tasks.
• Met with key business partners in Finance, Commercial Sales and Human Resources to
develop reports (Cognos Framework Manager and ReportNET) providing quality
information used for decision support. All reporting requirements were documented and
functionality was fully tested prior to production release.
• Collaborated with other members of the Data Warehouse team to build and revise ETL
jobs (Cognos DecisionStream/Data Manager). ETL jobs were changed due to business
process changes and/or the increasing need for new data.
• Performed daily ETL operational activities including nightly job monitoring (TIDAL),
troubleshooting, and data analysis. Documented all issues and fixes in an effort to
reduce future happenings.
 • Administered appropriate user access to BI objects as well as end user reports and
authoring tools.
• Provided end user support through training and resolution of Data Warehouse help desk
tickets.

Millennium Pharmaceuticals, Inc. Cambridge, MA

Software Engineer – Enterprise Applications Group February 2004 – October
2006
Role was to be a key member of a 4 person team to implement and support Microsoft SharePoint
Portal Server 2003 and retire legacy Plumtree portal platform. Major accomplishments were…

• Configuration and optimization of portal search and synchronization of user profiles with
Active Directory and proprietary databases and configuration files.
• Met with business owners to develop Microsoft SharePoint web parts using .NET
technology which served specific business functions according to customer
requirements. Responsibilities included requirements gathering, developing code, unit
testing and production release according to company compliance control processes.
• Wrote scripts to automate business processes such as portal usage reporting, SharePoint
list exportation for outside vendors as well as scripts to monitor the environment and
ensure that content size and use complied with IT portal governance policies.
• Provided customer training and support for SharePoint Portal Server 2003, Plumtree,
eRoom, WebTrends and FrontPage applications.

PerkinElmer, Inc. Boston, MA

Web Applications Developer/Project Lead April 2002 – February 2004
Role was Project lead and applications developer for global, multi-phased e-commerce web site. I
worked closely with Business Partners and Stakeholders to define scope and assess risks. Project
goals were e-leads generation, web site back-end integration with company ERP System (SAP) and
e-Procurement (Ariba). . Major accomplishments were…

• Met with business stakeholders and gathered requirements around new web applications
needed for both company commerce Internet site as well as company Intranet site.
• Designed and developed .NET and ASP web applications that were integrated with SQL
Server per business stakeholder requirements.
• Created templates and expanded content management server (Microsoft CMS)
architecture to allow content owners (non-technical) to publish information to commerce
web site
• Designed and built SQL Server databases, stored procedures and scripts to support
company e-commerce and CRM initiatives
• Worked directly with Marketing Communications and Product Managers to promote
products online, track results and manage leads
• Project documentation and status tracking follows Project Life Cycle Methodology

PerkinElmer, Inc. Wellesley, MA

Webmaster March 2001 – April 2002
Role was to be the gatekeeper of corporate-wide content management system (Interwoven). Major
accomplishments were…

• Managed, created, and edited content of corporate Internet and Intranet using HTML,
ASP, JavaScript, VB, DHTML, Access, and SQL Server.
• Managed and controlled web related initiatives and content promotion to production
• Enhanced overall web site performance using DHTML text to replace images in
navigation. Continued to improve overall performance with the optimization of graphics
• Built applications for Corporate Intranet Portal (Plumtree) and assisted with corporate-
wide implementation
• Compiled and analyzed data (WebTrends) to communicate web site metrics to e-
business leaders
PerkinElmer, Inc. Wellesley, MA
Administrative Assistant to the Chief Information Officer February 2000 – March 2001
Role was to arrange travel, answer phone calls, organize meetings and perform IT clerical support.
Major accomplishments were…

• Learned on the job as well as in school how to update corporate content of static and
dynamic web pages
• Assisted with implementing Corporate Plumtree portal

Fred C. Church Insurance Agency, Chelmsford, MA

Accounts Payable November 1998 – March 2000
Role was to Balance the Account Currents monthly. Major accomplishments were…

• Balanced Account Currents on time and accurately every month

• Insurance company payables
• Furnished Cash Flow Report for upper management

Technologies
• Languages: VB, VB.NET, C#, ASP.NET, ASP, HTML, VBScript, JavaScript, XML, SQL,
PL/SQL, Java

• Database and Application Development: Visual Studio.NET, Visual Source Safe 6.0,
Toad , Rapid SQL, MS FrontPage, Macromedia Dreamweaver, Fireworks and BREEZE,
Adobe Photoshop

• Content Management: MS SharePoint Portal Server and Content Management Server,

Plumtree, Interwoven

• Cognos Applications: Cognos Planning, Framework Manager, Access Manager,

ReportNET and Data Manager/DecisionStream

• Other: Microsoft SQL Server, Oracle, Microsoft Internet Information Services, Microsoft
Management Console, TIDAL, WebTrends, Quickbooks

Education
University of Massachusetts at Amherst
Bachelor of Science, Hospitality and Tourism Management, January, 1998

Certifications

• Bentley College - Internet Systems Management

• ITIL
• Six Sigma Yellow Belt
• Cognos Enterprise Planning
• Cognos Data Manager