Académique Documents
Professionnel Documents
Culture Documents
AUGUST 2015
TRANSFORMING
LIVES
CONTENTS
1. EXECUTIVE SUMMARY
2. THE ORGANISATION
3
4
3. THE EVALUATION
4. PEER MENTORING
5. METHODOLOGY
11
5.1 PARTICIPANTS
11
5.2 ETHICS
11
11
6. ANALYSIS
13
13
24
7. RESULTS
26
26
28
29
8. DISCUSSION
31
8.1 RECOMMENDATIONS
31
8.2 CONCLUSION
33
9. REFERENCES
APPENDICIES
34
36
APPENDIX A
37
APPENDIX B
38
APPENDIX C
40
1. EXECUTIVE SUMMARY
An external independent evaluation of the
Crossroads Trusts Transforming Lives
project was undertaken. Participants who
took part in the evaluation included clients,
mentors and members of the community.
The range of participants involved in the
evaluation allowed the impact of the
Transforming Lives project to be evaluated
from several dierent angles. The
evaluation used both qualitative and
quantitative methods of analysis to enable
a thorough exploration of the impact and
outcomes of the Transforming Lives project.
The findings of the evaluation have been
overwhelmingly positive and the success of
the Transforming Lives project is clear.
Transforming Lives has enabled exoenders to change their lives for the
better and has provided the crucial support
to those who are motivated to desist from
re-oending. The project has also provided
opportunities to mentors in terms of
training, skill development and
employability. Members of the community
have had a positive experience of
Transforming Lives and have noted how the
Page 3
2. THE ORGANISATION
The Crossroads Trust is an outreach mentoring and befriending service supporting
ex-oenders being released to the local community. The Trust also supports
individuals with criminal convictions in the community struggling to cope. The
Crossroads Trust has a focus on helping low risk oenders. The service provides
information, advice, signposting and practical support to clients with criminal
records many of whom have received custodial or community based sentences. They
oer a mentoring and befriending service helping clients to access local services and
promote social inclusion to help them make a positive contribution to society. Many
of their clients have complex problems including mental well-being, substance
misuse, and debt issues. Literacy and numeracy is also an issue for many and support
is needed with completing benefit applications, job searches, and preparing for job
interviews; as well as support with financial capability issues.
From their research and focus groups clients have told the Trust that many exoenders are in urgent need of a helping hand especially following release from
prison. Potential clients need to know what help and support is available to them to
help them become independent and make a positive contribution to society.
Page 4
3. THE EVALUATION
3.1 PURPOSE OF THE EVALUATION
The purpose of the evaluation is to independently assess the impact and outcomes of the
Transforming Lives project upon clients, mentors and the community. The evaluation has
been funded by Santander Universities, through the Enterprising Internships scheme run by
the University of Birmingham. The author of the evaluation is an MA Social Work student
from the University of Birmingham and therefore is independent of Crossroads Trust. The
author has been funded through the internship scheme, not by Crossroads Trust and
therefore the evaluation will be objective. The findings of the evaluation aim to assist in the
development of the project, including improving the operational aspects and sustainability
of the project.
For the purpose of this evaluation, client will be used to describe an individual with a
criminal conviction who has accessed the Transforming Lives project to be either mentored
or befriended. Mentor will be used to describe an individual who has trained as a mentor
for the Transforming Lives project and who may or may not have a criminal conviction.
Community impact will be assessed through obtaining information from various local
organisations who have worked with Crossroads Trust and/or some of the clients of the
Transforming Lives project. These participants will be referred to as community members.
Page 5
MENTOR QUESTIONS
1. Have mentors been given sucient training to be able to fulfil their role?
2. Have mentors been provided with appropriate support within their role?
3. Has being a mentor for the Transforming Lives project enabled mentors to achieve
outcomes in relation to: improved life skills, positive thinking, confidence, employment,
qualifications and training?
4. Has the mentoring training been evaluated and accredited?
COMMUNITY QUESTIONS
1. Has Crossroads Trust made positive connections with organisations, employers and the
community which will benefit clients accessing the Transforming Lives project?
2. Have the links which Crossroads Trust have made with organisations, employers and the
community had an impact on peoples perceptions and/or reducing discrimination of people
with criminal convictions?
3. Have clients become more active citizens within their community as a result of their
involvement with the Transforming Lives project?
4. How has the Transforming Lives project been managed and operated?
The evaluation aims to examine each of the questions to see whether the outcomes set out
in the funding application and project brief have been fulfilled by the Transforming Lives
project. The findings in relation to the evaluation questions will be explored in the results
section of the evaluation.
Page 6
4. PEER MENTORING
WHAT IS PEER MENTORING?
Mentoring is defined by the Mentoring and Befriending Foundation (2014) as:
a voluntary, mutually beneficial and purposeful relationship in which an individual gives time
to support another to enable them to make changes in their life.
In a systematic meta-analysis of mentoring interventions, Tolan et al. (2008) go a step
further and give four key characteristics which define mentoring:
1. Interaction between two individuals over an extended period of time
2. Inequality of experience, knowledge, or power between the mentor and mentee
(recipient), with the mentor possessing the greater share
3. The mentee is in a position to imitate and benefit from the knowledge, skill, ability, or
experience of the mentor
4. The absence of the role inequality that typifies other helping relationships and is marked
by professional training, certification, or predetermined status dierences such as parentchild or teacher-student relationships
In essence what both of these definitions are highlighting is that a mentor will help a
mentee to make positive changes by providing the mentee with a positive role model and
the support they require over a prolonged period of time. Whilst the mentor may possess a
greater amount of knowledge or experience, the power dynamic in the mentoring
relationship is dierent to other types of relationships because the mentor is voluntarily
giving time to support the mentee, rather than being obliged to provide this support. The
features of mentoring described in these definitions are applicable to peer mentoring,
however peer mentoring is slightly dierent in that the nature of the mentor is more
specific. In peer mentoring, the mentor has had similar experiences to the mentee and
because of this it is suggested that the mentor will be better placed to understand and
empathise with the mentee than a non-peer mentor (Finnegan et al., 2010).
Sharing similar experiences may bring a dierent dynamic to the peer mentor-mentee
relationship which could mean that mentees feel that there is less of a role inequality with a
peer mentor compared to a non-peer mentor. The United Nations Oce on Drugs and Crime
(2003) have found that mentees are able to form more genuine and lasting relationships
with peer mentors compared to non-peer mentors or other support services. They found
that this is due to mentees believing that peer mentors are more credible because they are
able to empathise and understand their situation. The literature that is currently available in
relation to mentoring is often not specific to peer mentoring. Literature which is available is
usually in the form of evaluations of specific mentoring projects which have been run,
although there is some government research which has been done on a larger scale.
Therefore the literature review will be somewhat limited due to the amount of relevant
literature that is available with regards to peer mentoring and ex-oenders.
Page 7
Page 8
oenders skills and self-esteem and that the mentors valued the relationship they
developed with the mentee. St Giles Trust (2014) highlights the benefits to mentors in terms
of training and qualifications. Through their skills and employment project, mentors were
able to gain qualifications which not only enabled them to provide support for mentees, but
also helped to improve their own employability.
In conclusion, the literature that is available in relation to peer mentoring for ex-oenders
very much supports the eectiveness of this method in enabling ex-oenders to make
positive changes and desist from re-oending. There are certain aspects of mentoring
programmes which have been identified in the literature that contribute to peer mentoring
being eective and also aspects which make mentoring less eective. It is useful and
important to be able to take these aspects into account when designing or evaluating
mentoring interventions.
Page 9
more positive outcomes than those who had shorter relationships and who had less
contact with their mentor.
The five features identified from the literature which contribute to successful mentoring
programmes will be important when evaluating the Transforming Lives project. The extent
to which these features are evident within the Transforming Lives project will be explored
within the discussion section of the evaluation
Page 10
5. METHODOLOGY
5.1 PARTICIPANTS
There were three participant groups that took part in the evaluation: clients, mentors and
community members. Crossroads Trust provided a database of clients, mentors and
community members who had been involved in the Transforming Lives project and potential
participants were contacted by phone and or email to ask whether they would like to take
part in the evaluation.
Nine clients, nine mentors and six community members who had been involved with the
Transforming Lives project were available to be contacted at the time of the evaluation,
although more than nine clients had been involved with the project. One client was unable
to be contacted due to having changed contact details, however all other clients agreed to
take part in the evaluation. Two of the clients who agreed to take part ended up being
unable to do so due to personal diculties at the time the evaluation was taking place so six
clients in total participated in the evaluation. Two mentors did not respond to the emails or
phone calls but all other mentors did and agreed to take part, meaning that seven mentors
participated. All six of the community members responded to the phone calls and
consequently took part in the evaluation. Therefore 19 out of a possible 24 participants took
part in the evaluation which was a good response rate.
5.2 ETHICS
Before taking part in the evaluation, participants were given an information sheet explaining
the purpose of the evaluation. The information sheet also explained that participants data
would be kept anonymous and confidential and that participants have the right to withdraw
their data at any time should they wish to do so. Participants were also given the
opportunity to ask any questions about the evaluation both before and after participating
and before signing the information sheet to give their fully informed consent to take part in
the evaluation. A copy of the information sheet can be found in Appendix A.
Page 11
data was recorded. The interviews were recorded by the interviewer in a written format at
the time of the interview.
A Likert scale questionnaire was also used in the evaluation with clients only as a way of
quantitatively assessing whether the Transforming Lives project answered the evaluation
questions or not. The questionnaire was comprised of 13 statements and the scale had seven
points ranging from strongly agree to strongly disagree. Statements used in the
questionnaire were also devised from the evaluation questions. A copy of the questionnaire
used can be found in Appendix C.
Page 12
6. ANALYSIS
6.1 QUALITATIVE ANALYSIS
Thematic analysis was used to analyse the interview data gathered from clients, mentors
and community members. A model (figure 1) was devised as part of this process and this
helps to illustrate the outcomes of the analysis. Thematic analysis is a method commonly
used in research to analyse qualitative data and can be defined as:
a method for identifying, analysing and reporting patterns (themes) within datafrequently it
goes further than this, and interprets various aspects of the research topic Braun and Clarke
(2006).
As a result of the analysis five key themes were identified which capture peoples
experiences of the Transforming Lives project. The key themes and their interactions are
shown in the diagram (figure 1). Each of the key themes has several sub themes which
illustrate the dierent aspects captured within each theme. A central theme was also
identified which links the five key themes together. The arrows shown in the diagram
highlight the connection of each theme to the central theme of Need for the unique service
provided by Crossroads Trust and also the links between certain themes.
Support is linked to development, changing perceptions and professionalism. Support
and development are linked bilaterally. The support provided to clients and mentors
enables them to develop and grow both as people and in terms of skills and employability.
From the other direction, development of clients and mentors will enable more support to
be provided and this support will be more eective. This is because the development of
mentors will mean they are better equipped to support clients and the development of
clients may lead to the transition from client to mentor, hence creating more support
opportunities for new clients.
Support and changing perceptions are also linked bilaterally. Providing clients with
support to enable them to make positive changes in their lives and become more active
citizens will evidence the eectiveness of peer mentoring and that people with criminal
convictions are able to make changes. If people are able to see the positive eects of the
support provided then this may change their perceptions of ex-oenders. From the other
direction, by changing peoples perceptions of ex-oenders and enabling them to have a
greater understanding of oending and peer mentoring this could help facilitate a more
supportive community for ex-oenders to be a part of. Therefore, through changing
perceptions people with criminal convictions will be better supported to make positive
changes.
Finally, support is also linked to professionalism in a unilateral direction. The professional
running of Crossroads Trust and the Transforming Lives project will mean that the support
provided to both clients and mentors will be of a high standard. High standards of support
are likely to facilitate more eective development of clients and mentors which in turn will
Page 13
mean that outcomes will be more positive and hence changing peoples perceptions of exoenders is more likely.
Changing perceptions is linked bilaterally to both development and resilience. The more
that clients and mentors are able to develop, the more positive outcomes there will be.
Evidence of development and positive outcomes is likely to facilitate changing peoples
perceptions of ex-oenders. From the other direction, if peoples perceptions of exoenders within their community are positive then this will create a more favourable
environment for ex-oenders to be able to develop.
In terms of resilience, the more peoples perceptions of ex-oenders change, the less
resilient ex-oenders will need to be. This is because if people have a greater understanding
of oending and ex-oenders motivation to change then they are less likely to stigmatise
and isolate ex-oenders. However, from the other direction, it is important that exoenders remain resilient so that despite the discrimination and adversity they are faced
with, they continue to make positive changes and become more active citizens. The more
positive and active they become the more evidence there will be to use to try and change
peoples perceptions of ex-oenders.
All themes are connected to Need for the unique service provided by Crossroads Trust
because the content of each theme encompasses all the components which make the
Page 14
service provided through Transforming Lives unique. Each theme also highlights the need for
this service and the undertones of gratitude and positive impact throughout evidences this
need. The Need for the unique service provided by Crossroads Trust is clearly evidenced
below in the analysis of each theme and the interview data which support this analysis.
However, the quote below gives a good summary of the findings of the evaluation and shed
a light on how people have experienced Transforming Lives and Crossroads Trust. The need
for the services which Crossroads Trust provide to enable people with criminal convictions to
lead an oence-free lifestyle and support them in making positive changes is absolutely
essential, and this is demonstrated throughout the analysis.
The team are so approachable and have gone out of their way to get under the skin of
clients and go that extra mile, it must light the fire inside some ex-oenders. The passion
and energy they work with deserves medals. What Crossroads are doing is wonderful,
they are like the yellow pages for consultation within peer mentoring. They have a much
more bespoke approach compared to the one size fits all service provided by other
organisations.
Jonathan Robinson, author and journalist
SUPPORT
The theme of support was derived from the sub themes of practical emotional and social
support, empathy and understanding, genuine, real people, and clients and mentors. The
theme of support highlights the nature of the support provided through the Transforming
Lives project to both clients and mentors. Clients have expressed a high amount of gratitude
towards Transforming Lives for the support they have received and often what has been
pinpointed as the strength of the support is how the people providing the support are real
and genuine. This value placed upon the realness of the people who are at the heart of
Transforming Lives came across not just from clients but from mentors and community
members also. The sub themes below provide evidence for the support provided through the
Transforming Lives project.
Practical, emotional and social
Clients of the Transforming Lives project identified ways in which they had been supported
by their peer mentors and Crossroads Trust. Although some clients were supported as
distance clients, they still identified that they had received high levels of support from
Transforming Lives. Clients identified that they had been supported practically, emotionally
and socially.
I have been going out and doing things with my mentor during the day such as going for a
coee and having a chat, I enjoy seeing them Client 2
She helped me get my birth certificate, bank account and driving license. She also helps me in
terms of probation, knowing what I can and cant do and explaining what things mean Client
6 (distance)
Page 15
Page 16
DEVELOPMENT
The theme of development was derived from the sub themes of confidence and selfesteem, skills, employability, opportunities, and transition from client to mentor. The
development theme demonstrates the journey that people involved with Crossroads Trust
have been on and how the Transforming Lives project has enabled both clients and mentors
to develop in a number of ways. The sub themes below evidence the ways in which people
have developed throughout their involvement with Transforming Lives and the impact that
this has had on their lives.
Confidence and self-esteem
Clients consistently identified that working with their mentors helped to improve their
confidence and self-esteem, which has enabled them to achieve their goals. Mentors have
also commented that their own confidence has improved as a result of being a mentor.
Crossroads have given me the belief and confidence in myself which enabled me to become
self-employed. Client 1
I used to have low confidence and low self-esteem and I wouldnt talk to anyone. Having
responsibility given to me has helped improve my confidence and I am a completely dierent
person now that I was before I got involved with Crossroads. Mentor 10
My mentor gives me more confidence and that helps me immensely. Client 2
Skills
Both clients and mentors of the Transforming Lives project spoke about how their life skills
had improved as a result of being involved with the project. Development of skills was a
theme that was particularly prevalent among mentors, even for those who already had a
great deal of both professional and personal experience.
Being re-engaged has oiled my life skills. I revisited things such as safeguarding on the internet
as a result of the training. Mentor 12
I have been given responsibilities, helped with my CV and given the encouragement to go back
to university. Mentor 10
I have been on a cooking course through the project which meant I could make food for my
friend. Client 2
It has helped me to develop my people skills. Mentor 23
Page 17
Employability
Improving employability is another key theme which came across from the interviews for
both clients and mentors. Gaining employment was something which people clearly placed
in high value when speaking about it during interviews and were extremely grateful for the
support they had received which had enabled them to develop in this way.
I have been able to get a new job through the training. Mentor 16
I have my own business now in second hand car sales and Im willing to help others. Client 5
It gives me the experience I need to be able to get a job in the field in future. Mentor 13
Opportunities
The amount of training available to both clients and mentors was one aspect mentioned by
many of the people interviewed. Other opportunities provided by Transforming Lives were
also identified, such as getting involved in other projects, being part of delivering training,
and being able to use personal or professional experience in the Transforming Lives project.
It has given me the opportunity to bring skills and experience from work and has given me the
opportunity to work in a way that I wanted to in probation. Mentor 12
I am always learning and improving and have taken the opportunity to complete training
when it has been available. Client 1
My mentor has helped me with looking for jobs and has also helped me get training. Client 2
I have been able to attend lots of dierent training, both internal and external and get
involved with other projects too. Mentor 13
Transition from client to mentor
One of the most powerful sub themes within the development theme is the transition
from client to mentor. Of the clients and mentors interviewed, two had made the transition
from client to mentor. The sense of achievement that they have gained from this transition
and the impact upon their lives has clearly been significant. The quotes below from these
two individuals really capture this impact.
I look forward to everything now. I think about whats happening now and in the future rather
than thinking about the past. I am not sure where I would be now if I hadnt got involved with
Crossroads. Mentor 10
There are no other organisations like Crossroads which help. They have given me the
confidence I needed, especially through becoming a mentor because it meant they trusted me
to work with others. I have more positive self-talk now and have belief in my own ability to help
others. Mentor 1
Page 18
CHANGING PERCEPTIONS
The theme of changing perceptions was derived from the sub themes of training, active
citizens, increasing understanding and, motivation to change. Changing perceptions
encompasses the ways in which the Transforming Lives project has had an impact on
changing peoples perceptions of ex-oenders, including both community members and
mentors.
Training
The training which has been developed and provided by Transforming Lives has been received
well by many people. Most people who were interviewed had benefitted from training
provided through the Transforming Lives project and it appears that Crossroads Trust have
been keen to promote and provide this training for clients, mentors and community
members. The training not only enabled mentors to feel equipped in their role as peer
mentors but also had an impact on changing peoples perceptions of ex-oenders.
Some of our sta benefitted from training put on by Crossroads and some of this training was
delivered by ex-oenders. This did change sta perceptions of ex-oenders and has enabled
them to work more eectively with some of our young adult clients. Community member 21
It is valuable to meet other types of people and the training really shows the importance of not
judging people Mentor 23
Active citizens
Transforming Lives has been able to work towards changing perceptions of ex-oenders is by
supporting them to become more active citizens within their community. Community
members have evidenced clients of the Transforming Lives project being more active within
the community and this has been seen as a positive by those interviewed.
Ive seen the work done in the church garden by the clients and also one of the clients has
helped with designing websites. They have helped put peoples skills to good use. Community
member 19
We had a client from Crossroads and their mentor said that they needed help. We helped them
get a debt relief order which has changed their life. She is now doing positive things in the
community. Community member 20
Increasing understanding
Through the Transforming Lives project, both mentor and community members
understanding of ex-oenders has increased. This has been facilitated through a range of
dierent methods including training, publicity and the connections Crossroads Trust have
made with the local community.
Page 19
My personal views on prison and oenders has definitely changed as a result of meeting the
operations manager. I wouldnt have given them (ex-oenders) the time of day before but I
understand their situation more now. Community member 18
It is good quality training and helps give an understanding of where people have come from.
Mentor 23
They have very good sta who are good at making links within the community and sustaining
those links. They have definitely made an impact as a new organisation. Community member
21
I look at things dierently now, Im not so narrow minded. Mentor 13
Motivation to change
Clients motivation to change for the better was one theme that emerged from interviewing
the clients. Enabling people in the community to see and understand this motivation has the
potential to change perceptions, especially when coupled with evidence of ex-oenders
being more active within the community.
I want to do it the right way and this is something I worked out in prison. Client 1
The operations manager is trying to help people break the cycle and the work he is doing is
wonderful. Community member 18
I decided I wanted a dierent life before my involvement with Crossroads. However, they have
given me hope that there is an organisation out there that is real and understands people in my
situation. Client 7 (distance)
RESILIENCE
The theme of resilience was derived from the sub themes of lack of support from other
organisations, isolation, stigma and discrimination, and overcoming crisis. This theme
refers to the resilience of both clients and also of Crossroads Trust as an organisation. For
ex-oenders there will be many challenges to overcome in terms of stigma and
discrimination and these challenges have also been true of Crossroads Trust as an
organisation. However, despite the barriers placed in the way of ex-oenders and Crossroads
Trust, they have been resilient and continued to challenge stigma and discrimination and
make positive change.
Lack of support from other organisations
Clients have highlighted having very little support after being released from prison, with
Transforming Lives being the only project which provided them with the support they
needed. Despite having little support, clients have been very resilient and determined to
make positive changes. Transforming Lives has also had a lack of support from some local
Page 20
organisations, however, Crossroads Trust have persevered and utilised what support they
have had to overcome this.
If they (ex-oenders) havent got other support as well as what we provide it wont work so I
cant see any negatives of working with Crossroads. Some organisations have views on exoenders though and wont work with them. Community member 20
I have had no help from probation or the job centre but I am very tenacious and will keep
trying. Client 7 (distance)
There are no other agencies like Crossroads which help. You dont get any support from prison
really when you leave. Client 1
Isolation
A theme among clients was one of being very isolated when leaving prison. Many clients
stated that they did not really have a support network when leaving prison and that this
coupled with the lack of support from services made them feel very isolated. Despite this
isolation and lack of support, clients were still able to find positives and work towards
making changes.
I feel quite isolated because Im not in work currently even though I am well educated and have
lots of experience. I have no family so its nice just to be able to have a coee and a conversation
with someone. Client 7 (distance)
I came out of prison after 7 years and I had nothing but Ive always had a positive mental
attitude. Crossroads helped me out with some clothes and gave me someone to talk to. Client
5
Stigma and discrimination
Clients have highlighted the stigma and discrimination that comes along with having a
criminal conviction. Despite being treated in unfair ways because of their convictions, clients
have still persisted and made positive changes. Crossroads Trust as an organisation has also
faced some of this stigma and discrimination, but this has meant that they have been better
placed to understand how their clients may feel. Despite the barriers faced by Crossroads
Trust they have still been able to make a success of the Transforming Lives project.
The only negatives of Crossroads come from the discrimination they have faced from other
organisations. If they do move to South Staordshire as a result of this it will be a real loss
to the area. Community member 19
I want an oence free existence but I am tarred with the same brush as everyone else with a
conviction. Client 7 (distance)
The internal politics that are causing barriers to organisations like Crossroads need to be
eradicated. Jonathan Robinson, author and journalist.
Page 21
Overcoming crisis
When interviewing clients of the Transforming Lives project, an overwhelming sense of
gratitude was one thing which was particularly prevalent when asking clients about their
experiences of Transforming Lives. This appreciation for the support clients had received was
grown from the fact that before receiving support from Transforming Lives, many clients
were in a state of crisis but Transforming Lives enabled them to overcome this crisis truly
made a dierence to their lives.
If it hadnt been for Crossroads then I dont know if I would still be here. Crossroads are the
only people who have ever helped me and I couldnt believe how helpful they were. Client 8
(distance)
I am not sure where I would be now if I hadnt got involved with Crossroads. Mentor 10
Going to Crossroads was a last resort by which I mean the last chance for me to get help. You
struggle without help and that can cause you to re-oend. I am very grateful for them being
there because they have helped a lot. Client 6 (distance)
PROFESSIONALISM
For an organisation or project to be successful there must be a certain degree of
organisation and professional ability. The feedback gathered in relation to the management
and operational aspects of Transforming Lives and Crossroads Trust has been
overwhelmingly positive, with people stating that Transforming Lives is extremely
professional and the work produced is of a high standard. This feedback provides a good
foundation for the future development of Transforming Lives.
High quality training
Throughout the interviews with clients, mentors and community members many
commented on the quality and eectiveness of the training provided through Transforming
Lives. The mentoring training which they have developed has been accredited by OCN at a
Level 3 standard which demonstrates the credibility of the training. This credibility is further
evidenced by the feedback gained through the evaluation.
The Crossroads training is one of the best I have been on. It was brilliant. It was received well by
all and made me interested to look things up again. Mentor 12
The work produced by the directors and volunteers is of the same standard as we get from
teams with paid sta and that is testament to their dedication and quality of work.
Community member 21
The training was really simple. It was a really nice group of people and they made sure that
everyone understood. It was good to hear other peoples experience and the trainers were
approachable. Mentor 16
Page 22
It is good quality training and helps give an understanding of where people have come from.
Mentor 23
Commitment and dedication
People interviewed for the purposes of the evaluation communicated that they were really
taken aback by the commitment and dedication of the directors Crossroads Trust. The
commitment and dedication identified is a key strength which has enabled Transforming
Lives to grow and the determination people have seen in the directors is a real asset to
Transforming Lives.
The amount of hard work they put in is just phenomenal. Not many people could do it how
they do. They are really committed. Community member 19
I think that someone who works a night shift then spends the rest of the day volunteering
shows a commitment that I do not witness often. Community member 24
Competence
Other organisations have commented on the excellent knowledge base and skills of people
within Crossroads Trust. People see the directors as competent and able and have given
extremely positive feedback with regards to how the Transforming Lives project is run.
It is very professional, they have done their homework and know what they are doing,
especially when it comes to safeguarding. Community member 18
The risk manager completes really rigid risk assessments and the whole thing is really well
organised. Mentor 14
The sta and directors have a massive amount of skills, experience and passion which comes
across well. I have seen some of the policies they have developed and the organisation is well set
up. Community member 21
Reliable and ecient
Clients, mentors and community members have commented on the eciency of
Transforming Lives stating that they always get a quick response from the trust. The sense
that they are always there if needed has been prevalent within interviews and this has been
a key aspect of Transforming Lives which is valued highly by people in the community.
A friend told me about Crossroads so I got in contact with them and they responded instantly
and helped me straight away. Client 6 (distance)
The operations manager and risk manager are always in close contact. We just have to pick up
the phone and they will help. They are professional. Community member 20
I can always get hold of them when I need them. Client 1
Page 23
Table 1 provides a key for the average score to the corresponding Likert scale indicator and
table 2 provides a key for the question numbers to the corresponding statements used in the
questionnaire. As can be seen in the graph, clients gave high scores on all questions with the
average responses being either somewhat agree, agree or strongly agree. These responses
provide good evidence for the eectiveness of the Transforming Lives project and the
positive impact which it has had on clients lives.
The questions which clients gave the average response of either agree or strongly agree
were mostly centred around the support provided to the client by their mentor and how this
support enabled clients to overcome problems and make positive changes. Clients also felt
that the project was well organised which demonstrates the strength of the operational
aspects of the project. Questions to which clients responded somewhat agree were mostly
related to the development of skills and improving employability. A reason for this is that
Page 24
some of the clients interviewed has accessed the project from a distance and were therefore
unable to attend training opportunities provided by the Transforming Lives project. Also,
some of the clients already had a lot of life and
employment experience and therefore this was
not an area which they felt that they needed
support in developing. Clients did also with
somewhat agree to the question relating to
likelihood of re-oending. Clients generally said
they gave this response because they had already
made the decision that they did not want to reoend before being involved with the
Transforming Lives project. Accessing the
Transforming Lives project was a step that many
clients had taken to help them achieve their goal
of desisting from re-oending.
Page 25
7. RESULTS
From the data gathered by interviewing clients, mentors and community members and also
through the Likert scale questionnaire completed by clients it is clear that the Transforming
Lives project has been exceptionally well received by those who it has worked with. It has
evidently had a genuinely positive impact on peoples lives and made a real dierence. The
success of the Transforming Lives project will be further explored in the discussion however,
this section of the evaluation aims to establish whether the project has answered the
evaluation questions set out at the beginning of the evaluation. The questions in relation to
clients, mentors and community members are explored below.
Page 26
their needs. Jonathon Robinson (author and journalist) also commented that Crossroads
Trust have a much more bespoke approach compared to the one size fits all service provided by
other organisations.
Have mentors been positive role models for clients?
All clients also strongly agreed that their mentor had been a positive role model which
provides evidence that the Transforming Lives project has met this outcome.
Has the Transforming Lives project supported clients to achieve outcomes in relation
to: improved life skills, positive thinking, financial capability, employment,
qualifications and training?
In terms of positive thinking, on average clients agreed that their thinking had been more
positive since being involved with the Transforming Lives project. The Transforming Lives
project has also supported clients in improving their life skills, financial capability and
employability as well as providing opportunities for clients to access training and gain
qualifications. Evidence of these outcomes has been presented through the model
developed from the interview data and the qualitative analysis section provides support for
this through quotes from the interviews.
What factors contribute to successful outcomes for clients?
Factors which have contributed to successful outcomes for clients have been highlighted in
the Transforming Lives model of analysis. Particular aspects of the Transforming Lives
project which were highly valued by clients were:
1. Nature of the support the support provided to clients was dynamic in that it
addressed practical, emotional and social issues. Clients felt that this support was
not available anywhere else.
2. Nature of the mentors clients highlighted that they felt that their mentors
really understood their situation (due to many of the mentors being peer mentors).
They also felt that they were genuine, real people.
3. Confidence and self-esteem the support clients received enabled them to
improve their confidence and self-esteem which made them feel empowered to
make positive changes.
4. Opportunities the Transforming Lives project provided clients with
opportunities which enabled them to develop their skills and employability.
5. Operation clients experienced the Transforming Lives project as being
professionally run and saw mentors and directors as competent. The reliability and
eciency of the project was one aspect highlighted by clients as being extremely
helpful.
Page 27
Page 28
Page 29
Ive seen the work done in the church garden by the clients and also one of the clients has
helped with designing websites. They have helped put peoples skills to good use. Community
member 19
How has the Transforming Lives project been managed and operated?
Clients, mentors and community members have all commented on the eciency of the
Transforming Lives project and one of the key themes from the thematic analysis is
professionalism. Community members have clearly evidenced the high standards of work
produced through the Transforming Lives project and the competency of the directors who
manage the project.
The operations manager and risk manager are always in close contact. We just have to pick up
the phone and they will help. They are professional. Community member 20
Page 30
8. DISCUSSION
The results of the evaluation have shown that the Transforming Lives project has been able
to answer all of the evaluation questions and has met the outcomes which it outlined in the
project brief and funding application. The experiences of all those involved with the
Transforming Lives project have been overwhelmingly positive and it is clearly a needed
service within its area of operation as well as further afield. The evaluation of the
Transforming Lives project provides further evidence in support of peer mentoring and
demonstrates how eective it can be. Therefore the findings of the evaluation are in line
with the current literature surrounding the eectiveness of peer mentoring.
The model which was able to be generated from the qualitative analysis makes a good
contribution in terms of being able to understand the process of peer mentoring. The model
encompasses the multiple factors needed for a peer mentoring project to be successful. Due
to the success of the Transforming Lives project, it is dicult to make recommendations in
terms of how the project could be improved. This is particularly true in the case of
Transforming Lives as many of the barriers which have been faced have been due to the
discrimination and lack of co-operation from other organisations; for example, the project
did not receive as many referrals as planned due to this lack of co-operation.
Although the project has been highly successful and the feedback absolutely positive, there
are some areas of development which can be considered. Some of these areas have been
highlighted in the literature review in terms of looking at what factors are needed to make
peer mentoring successful. The Transforming Lives project already possesses many of these
qualities, and this has been evidenced through the analysis. However, some additional areas
for development are highlighted in the recommendations below.
8.1 RECOMMENDATIONS
1. Expand the area of operation
Given the success of the project and the clear need for the service which has been identified,
in order to support more clients in future the project needs to expand to be able to take
referrals from a wider area. The Transforming Lives project has successfully supported some
clients from a distance, however, expanding the project so that more people can access the
full service provided by the project would mean more people could be supported to a greater
extent.
2. Build relationships with Criminal Justice Agencies and Community Safety
Partnerships
The discrimination faced by the Transforming Lives project from some organisations is
utterly unacceptable. However, as highlighted in the first recommendation referrals are
essential for the project to be sustainable. Therefore, if expanding the area of operation
means that support can be gained from criminal justice agencies outside of Warwickshire
Page 31
across the Warwickshire borders then this would be a positive step for the Transforming
Lives project. As highlighted in the literature review, working in partnership with criminal
justice agencies is a factor which significantly contributes to the success of peer mentoring
interventions.
3. Develop the scope of through the gate mentoring
As identified in the literature review, mentoring is most eective when it is through the
gate. Mentoring that begins in prison will enable the ex-oender to feel supported though
the whole process of being released into the community. Some of the mentoring undertaken
through the Transforming Lives project has been through the gate, with clients finding the
project through prison newspaper articles. If relationships are built with criminal justice
agencies outside of Warwickshire then this will enable the scope for eective through the
gate mentoring to expand through the Transforming Lives project.
4. Continue to monitor and evaluate progress
Monitoring and evaluating progress, as the Transforming Lives project has been doing, is key
for the sustainability of mentoring projects. Monitoring progress will ensure that the
operation of the project is remaining as ecient as possible and evaluation will help to
highlight areas for development in order to take the project forwards. Evaluation will also
help to evidence the valuable work being done through the Transforming Lives project which
will help obtain future funding to sustain the project.
5. Develop and market the training package
The accredited training provided through the Transforming Lives project is clearly of a high
standard and has received overwhelmingly positive feedback. The training package could be
marketed to and bought in by other organisations and this would provide income to assist
with the running and development of the Transforming Lives project.
6. Develop training for new mentoring organisations
Given the success of the accredited model used in the Transforming Lives project, another
way the project could be developed is to formally develop the model of operation and then
market this to new mentoring organisations. Again, providing training on the operational
aspects of running a mentoring project would provide income to assist with the running and
development of the Transforming Lives project.
Page 32
8.2 CONCLUSION
Overall the Transforming Lives project has been extremely successful and The Crossroads
Trust Board of Directors and mentoring team should be very proud of what they have
achieved. It is hard to get across in words the sheer impact of the project upon peoples lives,
but hopefully the voices of clients which are echoed throughout the evaluation have gone
some way in expressing this. There is a clear need for the unique service which the
Transforming Lives project provides, and as has been said by clients, mentors and
community members if it hadnt been for Transforming Lives many people simply would not
have been able to access the support which they so desperately needed.
The Transforming Lives project needs to keep operating with the commitment and
dedication that is has done over the past year. People are reliant on Transforming Lives and
the genuine, real people who are at the heart of the project are something which clients
have expressed is found nowhere else. Despite the great distance that Transforming Lives
has come, it is still only at the start of its journey. There is clear scope for development of
the project and as it develops it will make an even more significant impact to many more
peoples lives. In conclusion, the Transforming Lives project has had tremendous success so
far and has the potential to become the benchmark for peer mentoring of ex-oenders.
Page 33
9. REFERENCES
Aitken, J. (2014) Meaningful Mentoring [online]. The Centre for Social Justice. Available
from: http://www.centreforsocialjustice.org.uk/UserStorage/pdf/Pdf%20reports/mm.pdf
[Accessed 20th August 2015]
Braun, V. and Clarke, V. (2006) Using thematic analysis in psychology. Qualitative Research
in Psychology, 3: 77-101
Celinska, K. (2000) Volunteer involvement in ex-oenders readjustment: reducing the
stigma of imprisonment. Journal of Oender Rehabilitation, 30: 99-116
Clinks and Mentoring Befriending Foundation. (2012) Supporting oenders through
mentoring and befriending: Clinks and MBF survey findings [online]. Available from:
http://www.mandbf.org/news/mbf-news/supporting-oenders-through-mentoring-andbefriending-views-and-good-practice-from-organisations [Accessed 20th August 2015]
Finnegan, L., Whitehurst, D., and Deaton, S. (2010) Models of mentoring for inclusion and
employment: thematic review of existing evidence on mentoring and peer mentoring.
London: Centre for Economic and Social Inclusion
Fletcher, D., R. and Batty, E. (2012) Oender Peer Interventions: What do we know?
Sheeld: Sheeld Hallam University.
Huggins, R. (2010) Mentoring for progression: prison mentoring project assessing
strengths, outcomes and roll-out potential [online]. Available from:http://
www.mandbf.org/wp-content/uploads/2011/09/Mentoring-for-Progression-FinalReport.pdf [Accessed 20th August 2015]
Jolie, D., and Farrington, D. (2007) A rapid evidence assessment of the impact of
mentoring on re-oending: a summary [online]. Home Oce. Available from:http://
www.crim.cam.ac.uk/people/academic_research/david_farrington/olr1107.pdf [Accessed
18th August 2015]
Kavanagh, L. and Borrill, J. (2013) Exploring the experiences of ex-oender mentors.
Probation Journal: The Journal of Community and Criminal Justice, 60 (4): 400-414
Mentoring and Befriending Foundation. (2014) What is mentoring and befriending?
[online]. Available from: http://www.mandbf.org/mbf-membership/what-is-mentoringand-befriending [Accessed 18th August 2015]
Ministry of Justice. (2013) Transforming Rehabilitation: a summary of evidence on
reducing reoending [online]. Available from: https://www.gov.uk/government/
publications/transforming-rehabilitation-a-summary-of-evidence-on-reducingreoending [Accessed 20th August 2015]
Page 34
Philip, K., and Hendry, L. (2000) Making sense of mentoring or mentoring making sense?
Reflections on the mentoring process by adult mentors with young people. Journal of
Community and Applied Social Psychology, 10: 211-223
St Giles Trust. (2014) St Giles Trust Impact Report 2014 [online]. Available from: http://
site.stgilestrust.org.uk/what-we-do/reports-and-evaluations-into-st-giles-trust [Accessed
20th August 2015]
Tolan, P., Henry, D., Schoeny, M. and Bass, A. (2008) Mentoring Interventions to Aect
Juvenile Delinquency and Associated Problems. Chicago: The Campbell Collaboration
United Nations Oce on Drugs and Crime. (2003) Peer to peer: using peer to peer
strategies in drug abuse prevention. New York: United Nations
Wadia, A. and Parkinson, D. (2015) The informal mentoring project: a process evaluation.
London: National Oender Management Service
Page 35
APPENDICIES
Page 36
APPENDIX A
EVALUATION OF THE TRANSFORMING
CONSENT STATEMENT
Page 37
APPENDIX B
Page 38
APPENDIX B CONTINUED
Page 39
APPENDIX C
Page 40