Loraine Contreras

3007 SE Military Dr #4202 · San Antonio, · TX · 78223 · Home: · 210-683-1473 · lorainecontreras@gmail.com

OBJECTIVE:

To obtain a challenging position within a company that I can learn and grow with, one that has a high degree of
diversity that will enable me to add value to the potential employer by utilizing my experiences of which I have acquired
throughout my career. Also, to join an organization with a proven reputation for success and one that utilizes superior
business ethics.

ACTIVITIES:
• Conducts department meetings on a regular basis.
• Assists in planning seasonal in office functions.
• Assists in organizing offsite Christmas party

MAJOR ACCOMPLISHMENTS:
• Create a positive work environment that results in retention and turnover reduction.
• Directly solicit feedback from customers/dealers on their experiences and satisfaction.
• Celebrate customer service successes and coach to improve performance.
• Clearly communicate company and departmental objectives so both staff and management are well informed.
• Direct and assign projects to staff to ensure quality control is adhered to the fullest.
• Ensure that all audits and special projects meet company standards through the direction of the
Administrative Supervisor and Management team.
• Communicate employee and dealer needs to management team.
• Ensure that all procedures and policies are thoroughly understood and implemented by staff.

EXPERIENCE:
United Central Control San Antonio, TX August 2005 to Present

Administrative Supervisor

I served as Billing Support, Billing Clerk, Bill Code Auditor, Accounts Payable/Receivables, Collections, Payroll Clerk
and Human Resources Assistant. I worked my way up to currently become the Administrative Supervisor. I have served as
supervisor for the past two years. I now oversee all departments with the exception of Payroll and Human Resources. I
coordinate the activities of clerical and administrative support workers such as Collections and Accounts Receivables, Accounts
Payable, Billing Clerk, Bill Code Auditor, Billing Support and Reception. I report directly to the Operations Manager, CFO, and
the President and General Manager of the company.

I oversee and ensure that each of the following departments follows through and maintains accordingly:

• Collections Clerk: The collection clerk follows through in notifies or locates dealers with delinquent accounts and
attempts to secure payment, using postal services, telephone. Also, mails form letters to customers to encourage
payment of delinquent accounts. Confers with customer by telephone in attempt to determine reason for overdue
payment, reviewing terms of sales, service, or credit contract with customer. notifies credit department if customer fails
to respond. Contacts delinquent account customers in person. Records information about financial status of customer
and status of collection efforts. Makes recommendation for service disconnection, or turning over an account to
collection agency to Administrative Supervisor
 • Accounts Receivables/Payables: The accounts receivables clerk receives payments and post amount paid to
customer account. May grant extensions of credit. Performs any combination of following calculating,
posting, and verifying duties to obtain financial data for use in maintaining accounting records: Compiles
and sorts documents, such as invoices and checks, substantiating business transactions. Verifies and posts
details of business transactions, such as funds received and disbursed, and totals accounts, using calculator
or computer. Types vouchers, invoices, checks, account statements, reports, and other records, using a
computer.

• Billing Clerk: Billing clerk compiles, compute, and record billing, accounting, statistical, and other
numerical data for billing purposes. Prepares billing invoices for services rendered and ensure that billing
deadline is processed timely. Also, ensures that reported billing discrepancies are thoroughly audited and
investigated and submits credit proposal to Administrative Supervisor for approval.

• Billing Support: Billing support clerk examines and analyze accounting records from third party vendors to
determine what charges to pass through to each account.

• Bill Code Auditor: Bill code auditor thoroughly audits account database to ensure that each account is
properly billed for services rendered. Also, determines any discrepancies and submits them to
Administrative Supervisor to assign for research.

• Reception: The receptionist answers inquiries and obtain information for general public, customers,
visitors, and other interested parties. Provide information regarding activities conducted at establishment;
location of departments, offices, and employees within organization.

Christian Credit Counseling San Antonio, TX March 1998 to January 2000

Customer Service Representative

I started as a receptionist, cashier, and data entry clerk for a debt consolidation firm and worked my way up to
Customer Care Representative.
• Set appointments for credit counselors, maintained cash handling and deposits, and provided detailed
information regarding the nature of the company.
• Client advocations and assistance with the customer's credit card companies to maintain a level of
understanding while the customer tries to keep a substantial repayment level of their debt.

Ingram Park Auto Centers San Antonio, TX May 1996 to March 1998

Customer Relations/Five Star Coordinator

I served as a receptionist and cashier and moved my way up to Customer Relations and Five Star Coordinator.
• Directed all calls to the proper destinations as well as providing basic customer inquiry such as company
location and customer events.
• Maintained cash handling and daily deposits for services and maintenance provided.
• Ensured that all customers received the highest quality care given within the company by following up with
a survey to appraise each customer visit.
• Identify any areas needing improvement based on a given set of criteria for determining excellence. Five
Star status was achieved.

Education:
Highlands High School San Antonio, TX June 1994
High School Diploma
KEYWORD SUMMARY:

• Over 7 years experience in customer service, money handling, accounting and supervisory skills.
• Keen attention to detail.
• Strong leadership and problem solving/analytical skills.
• Exceptional relationship building skills.
• Excellent team skills (facilitation and communication).
• Responds very well to a fast pace environment and adapts quickly to change.
• Comfortable with reaching set quotas each month.
• Very comfortable interacting with a variety of customers.
• Experienced in Excel, QuickBooks, Access, Microsoft Word and Outlook.