Bank of punjab

XECUTIVE SUMMARY
This report has been prepared after getting internship in BOP branch Laqat Road Sahiwal. The
virtual university has given me task to done it in any organization. So I have selected the bank of
the Punjab for getting practical knowledge. I have divided my reports in various portions. The
main purpose of this report is to analyze the HR activities adopt by the BOP.
The first portions of my report consist on History of Bop, its board of Directors and review of
committee. Further Readers will able to understand about BOP mission and Vision too. In the
next coming pages, Report is giving a whole picture of BOP business volume, its products lines,
what are the main clients, and what are the whole competitors. In the 3 rd portion, I have written
BOP departments information, its task, all department function. So it will increase the awareness
of the readers regarding to BOP Departments activities. The other main and vital portion of my
report is my tasks which have been assigned during internship. In report I have mentioned all
departments I worked and got practical knowledge. Here I want to mention these entire
departments which I got training

1. Account Opening Department

2. Remittance Department
3. Clearing Department
4. Accounts Department
5. Credit Department
The main portion of my report regarding to BOP HRM activities will be start after my training
program. I have written the structure of HRM department, its recruiting process, selecting
process, hiring process, training and development, opportunities and benefits, labor management
relation conduct by the BOP. After this portion, you will be able to read about Critical analysis
with my true observation. Report will also show you the SWOT analysis, where readers could
able to understand BOP strength, weakness, opportunity and threats. After that I have also
written conclusion and necessary recommendation in light my finding.

TABLE OF CONTENT

Bank of punjab
EXECUTIVE SUMMARY
INTRODUCTION OF THE BANKING SECTOR
OVERVIEW OF BOP
VISION STATEMENT
MISSION STATEMENT
NATURE OF THE ORGANIZATION
C. BUSINESS VOLUME
BOP PRODUCT LINE
ORGANIZATIONAL HIERARCHY CHART
INTRODUCTION OF ALL THE DEPARTMENTS
ACCOUNT OPENING
CASH DEPARTMENT
CHECKING BALANCE IN ACCOUNT:
CLEARING DEPARTMENT
REMITTANCE DEPARTMENT
CREDIT DEPARTMENT
COMMENTS ON THE BOP STRUCTURE
PLAN OF INTERNSHIP PROGRAM
EMPLOYEES OF BOP BRANCH:
STARTING AND ENDING DATE OF MY INTERNSHIP:
NAME OF THE DEPARTMENT AND DURATION OF MY TRAINING:
TRAINING PROGRAM:
HR DEPARTMENT HIERARCHY
FUNCTIONS OF HR DEPARTMENT
CRITICAL ANALYSIS
BOP SWOT ANALYSIS
CONCLUSION AND RECOMMENDATION
REFERENCES & SOURCES USED

Overview OF BOP
The Bank of Punjab started functioning with the inauguration of its first branch of 7-Egerton
Road, Lahore on November 15, 1989. The architect of the bank Mr. Nawaz Sharif then, the Chief
Minister of Punjab, performed the inauguration.
In Pakistan, for long periods of time that the gap in savings and investment and trade deficit has
posed a serious threat to target levels of growth-related ailments budget deficit and public debt,
both external and internal add up. Interestingly, although growth in such adverse circumstances
in the real sector during the previous year showed a favorable exchange, which speaks of hidden
potential and strength of the economy.

Bank of punjab
NATURE OF THE ORGANIZATION
BOP is essentially a financial organization. The bank is concerned about the commercial banking
and related services in Pakistan and abroad. The nature of the operations of the bank is different
and unique from other banks / financial institutions working in Pakistan. Balance of payments is
the largest commercial bank in Pakistan. After redefining its role has become a modern
commercial bank rather than a public sector organization.
Bank services are accessible to people, the government and the business sector. It also deals with
treasury operations of the Government of Pakistan as an agent for the State Bank
ofPakistan (SBP in places where no presence). It has a diversified business portfolio and is now a
front-end player in the market for debt securities, agricultural finance, corporate investment
banking, retail and consumer banking, treasury services and are taking a growing interest in
development of small and medium businesses. It is also fulfilling its social responsibilities as a
corporate citizen
BOP is a Governmental Organization. it implements the policies of State Bank of Pakistan as it is
the agent of SBP. It deals all Government Revenue, collection and payments of salaries, pensions
and also payments related to the Government Treasury. The bank also provides services as
trustee to National Investment Trust (NIT) and Long-Term Credit Fund (LTCF)

C. BUSINESS VOLUME
Assets(Current +
Fixed)
Loans
Deposits

BOP PRODUCT LINE

I.
II.
III.
IV.

Deposit Products include

Current Accounts
BOP Basic Banking Account
BOP Tijarat Account (LCY)
BOP FCY Supreme Current Account

US$ 2.7
Billion
US$ 1.7
Billion
US$ 2.3
Billion

PKR 164.7 Billion

PKR 103.7 Billion
PKR 140.3 Billion

Bank of punjab
Profit Loss Sharing Term Accounts
I.
II.
III.
IV.
I.
II.
III.
IV.
V.
VI.
VII.
VIII.

BOP Pehlay Munafa Scheme

Corporate Premier Term Account
Munafa Hi Munafa Term Account - III
Bai Misaal Term Deposit Account
Profit Loss Sharing Chequing Accounts
PLS Saving Account
Senior Citizens Saving Account
Gharayloo Saving Account
Ziada Munafa saving Account
PLS-Saving Profit Plus Account
Corporate Premier Account
BOP PLS Supreme Saving Account
BOP FCY Supreme Saving Account
Commercial Finance

I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
XI.

I.
II.
III.
IV.
V.
VI.
I.
II.

Running Finance
Demand Finance
Cash Finance
CNG Filling Station Scheme
Auto Lease Financing Scheme
Car Dealers Financing scheme
Karobar Barhao Scheme
Fertilizer Dealers Financing Scheme
Ali Akbar Group - Franchise Financing Scheme
Atlas honda Limited - Authorized Dealers Financing Scheme
Financing Scheme - Purchase of Office/Shops
Consumer Finance
Aasaish Loan
Quick cash
Car Loan
House Loan
Smart Cash Personal Loan
BOP Motorcycle Loan
Agriculture Credit
Green Tractor Lease Finance Scheme
Agri Finance Branches

Bank of punjab
III. Agricultural Finance Scheme
IV. Kissan Dost Tractor Scheme
V. Second Hand Tractor Lease Finance Scheme
VI. Kissan Dost Aabiari Scheme
VII. Kissan Dost Mechanization Support Scheme
VIII. Kissan Dost Farm Transport Scheme
IX. Kissan Dost Eslah-E-Arazi Scheme
X. Kissan Dost Live Stock Development Scheme
XI. Livestock Breed Improvement Trough VVW
XII. Kissan Dost Commercial Agro Services
XIII. Kissan Dost Agri Mall Finance Scheme
XIV. Corporate Farming Finance Scheme
XV. Commercial Lease Finance Tractor Scheme
XVI. Demand Finance-Sheds Construction and Civil Works
XVII. Lease Finance Facility for Milch Animals
XVIII. Running Finance-Livestock/Poultry and Fish Farms
XIX. Kissan Dost Model Dairy Farms (PDDC)
XX. Kissan Dost Model Milk Collection Center (PDDC)
XXI. Kissan Dost Green House Finance Facility
XXII. Kissan Dost Cold Storage Finance Facility
XXIII. Scheme for Controlled Sheds
XXIV. Lease Finance Facility for Installation of Biogas Plant
XXV. Group Financing to Small Farmers
XXVI. Clean Credit Facility through Syngenta Franchisees
XXVII. Zarkaashat Drip Irrigation System
XXVIII. Markup of Schemes

Trade Finance
I. Trade Processing Centres
II. Functions of Trade Processing Centres

All data regarding to BOP product line has been collected from the BOP website,
Page source
https://www.bop.com.pk/Products.aspx

INTRODUCTION OF ALL THE DEPARTMENTS

Bank of punjab
ACCOUNT OPENING
This department is basically known as Deposit Department. Deposit of funds from outside
people is one of the most important functions of this system. Banking system is based on such
deposits without these deposits it is difficult for the bank to run effectively. Deposits are capital
of bank and it is more than bank own capital fund. This deposit is a form of borrowing for bank.
Bank then uses these deposits by lent out it other parties that generate profits and bank is shared
as well in such profit as well. Such deposit formation is done through opening an account in the
bank account opening department

Basic Tasks

1. Responsible for processing request of account opening/closing.

2. Customer queries
3. Statement printing and other customer related transactions (this position is also
responsible for signature capturing).
4. NDRA verification of CNICs before account opening.
5. Issuance of checkbook as per laid down procedure and preparation of periodical MIS
related to client service area.

CASH DEPARTMENT
This department is considered as most likely to risk in any bank. The requirement to work in this
department is that the very careful, capable, competent and alert are required. Balance of
payments actually has a diligent staff with considerable skills and to work. There is a department
of box in which the head of the department of housing and deeply controlling all the money on
their activities

Basic Tasks
1.
2.
3.
4.
5.
6.
7.
8.

Issuance of Token.
Receiving of cash/payment.
Receiving of utility, credit card bills.
Receiving of school fee.
Handling and keeping records of said department.
Marketing for branch deposit.
Alternate of Cash Officer on Alternate Saturday.
Any other duty will be assigned by the Manage at any time

CLEARING DEPARTMENT

Bank of punjab
The function of this department is to make the arrangements for collection of bank cheques. But
in the traditional banking system it is not the legal obligation of the banker to collect cheques
drawn upon other bank for a customer.
But, in today banking system scenario through modern banking practices it is now easy the
collection of cheques and bills on behalf of the customer.

REMITTANCE DEPARTMENT

1.
2.
3.
4.
5.
6.

Transfer of money or equivalent to money from one branch to another branch of the same bank is
called remittance. This service is specially provides to the regular customer of the bank. The
main function of this department is transfer of funds. Fundamental function of this department is
under below
Demand Draft.
Travelers Cheque
Telegraphic transfer.
Mail transfer.
Pay order.
OBC.

7. IBC.

CREDIT DEPARTMENT
Credit department is also one of the most important departments of the bank. It's called the brain
bank. This department controls the relations of the bank or finance-related loans. The credit
department of the balance of payments also performs the functions of connecting to the credit
management and credit accounts. Skilled professionals offer modern corporate banking services
in personal behavior. The commitment to maintain steady long-term relationships and long term
relationships with our customers, the Bank's balance of payments services change combined with
the technological capacity to offer banking solutions complicated.

COMMENTS ON THE BOP STRUCTURE

BOP is a banking company it is listed in stock exchange, hence BOP have to follow all roles and
regulation which are set by the BOP Chairman. All strategy regarding to BOP plan, goal has been
set through Chairman Office, and operation team accomplish these goal in light of given
instructions. BOP professionals are running operation management of the bank. The various
operational departments are Consumer Banking & IT Division, Financial Division, Banking
Operation, HR Division, Financial Control & Audit Division, Credit Management Division, and
Commercial Banking Division, Corporate Banking Division, Treasury management & Foreign
Exchange Group.

BOP SWOT ANALYSIS

Bank of punjab
Since this bank is not performing under the boundary of Punjab, the bank is working as a scheduled
commercial bank with its network of 273 branches at all major business centers in Pakistan, the bank provides
all types of banking service such as deposit in local currency, clients deposit in foreign currency etc. The bank
of Punjab is performing their activities other province too. You could get its branch network from its official
website, as it is functioning in other province with the sport of Punjab Government,
Check the link please
https://www.bop.com.pk/Branches.aspx
So the bank of Punjab is providing the same products and service facility as the others banks are providing. I
think we should compare it with all others banks, which are surveying in the market with the same service.
Now your comments are required, however I am going to follow your comments
Thanks

Strength
1. Firstly it is Supported by Punjab Government, or funded by the Punjab Government, it build people trust
2. BOP has signed an MOU with Government of the Punjab to provide facility regarding to SME financing to the
engineering firms of Government of the Punjab for managing infrastructure
3. The bank of the Punjab is rated among top six banks in Pakistan, in perspective of remittance business as
compare other province banks
4. BOP has high credit rating as compare to other province bank, because BOP is performing positive role in
economic progress through reengineered operations and innovative financial products
5. BOP is doing well in every facet of performance through clients focused policies to maximize value and
satisfaction as compare to other province bank
6. Wide range of consumers financing, agriculture loans scheme as compare to others province bank
7. The BOP in strength that it is managing the Chief Minister self employment scheme for unemployed educated
youth.
8. The BOP has employ energetic work ethics conducive to merit, integrity better then peers and exceeding
customers expectations as compare to other province banks
9. BOP in a strength because it have Government Deposit as compare to others
10. BOP has huge branches in commercial areas even remote area to meet the consumers desired
11. BOP is following roles and regulation very strictly which received from Punjab Government, so it make the
environment in disciplined
12. BOP has strength due to its name Punjab so Majority people prefer to deposit money in this bank
13. BOP in strength because it has reliable, user friendly internal computer system for their consumers
14. BOP has very sound financial strength as compare to others bank
Weakness

Bank of punjab
1. Poor performance of the employees because most the employee did not communicate with the
managers related to task issue or for effective planning
2. Lack of coordination: employee could not coordinate each other if any worker face any dispute during
the work, so there is need coordination in decision making, problem solving, in any issues if raise
during working hours.
3. Traditional approach Because BOP is still using old method for working and for documentation
4. BOP has good product and service but it cannot participate in promoting its product on electronic
media. Less promotion activities
5. Poor customers dealing as compare to other banks, employee did not behave with consumers in sweat
manners
6. Lack of training and awareness program , BOP is not conducting extensive training to their
employees, that,s why employee are not well trained in their job

Opportunity
1. Due to huge Government Deposit BOP has the opportunity to expand its network in remote areas.
2. The BOP management have been improved by the new management, now there is opportunity to considered
adequate effectively implemented and monitored
3. BOP has opportunity it is earning commission on Government Transaction
4. Due to huge revenue, BOP has opportunity to introduce new scheme related to Consumers finance, in Retail
banking, and in Agriculture loan scheme to obtained maximum market share
5. BOP Trust and reliability due to supported by Punjab Government create opportunity to increase the deposit
and profitability through expanding their products and services to the peoples
6. Due to increasing in deposit BOP could increase its investment and financing in banking sector
Threats
1. Inflation is big causes, Modern type of banking, these are the big threats for BOP, it leads to reduce
the deposit by reducing the consumers as well as working condition
2. Punjab roles and regulation, the changing trend in Punjab Government policies also become threat to
BOP
3. Political instability, changing or up and down in Politician parities also a big threat for BOP, new
candidate will come with new policies

Bank of punjab
4. Due to usability among country and its economic condition investor feel hesitate to investment their
revenue
5. Modern marketing concept, efficient service adopt by the competitors are also threat to BOP
6. Muslim community hate the consumers banking, it is also threat for BOP

CONCLUSION AND RECOMMENDATION

Conclusion
As we know that internship is great tool for getting practical and professional knowledge. As you have seen, I
have done my internship in BOP branch at Sahiwal. I have learnt lot of professional activities from this branch.
I have worked in the various department, learnt something new from each, explanation about tasks are
available in training program Report portion. After writing comprehensively report on BOP I have reached at
this point, on some aspects, BOP has strength over other banks as you have seen in the SWOT analysis. But
on the other hand, during my stay at this branch and after write this report, I have found some issue regarding
BOP Promotion activities. BOP do not have a modern marketing concept as compare to others, due to less
participation in promotion activities BOP is facing low sales or low deposit. Presently now till BOP has
adopting tradition activities, but BOP management cannot know it is age of competitions. As I have written in
the critical analysis BOP HR practice is also very poor. Employee motivation, employee job satisfaction is not
up to the market. BOP has not any sound Performance appraisal system, where employee could get maximum
benefits. On the other hand BOP needs a good supervision and leadership because the role of supervisor is very
difficult. It requires sound leadership skills and ability to treat all employees fairly. BOP should teach your
supervisors, managers to use positive feedback. I have also observed BOP is not offering attractive salary to
their employees as compare to other banks. Salary is not a motivator for workers. But they do want to be paid
fairly. BOP has to make sure that it has clear policies regarding to salaries and bonuses.

Recommendation
1. BOP policy frame work should be clear and should be transparences
2. BOP are required to motivate their supervisor, branch managers that they treat with their employees fairly
3. BOP should improve its Performance appraisal system and it must be on merit
4. Employee training is essential, BOP should conduct training program for their workers.
5. BOP should make a good working condition; e.g branch physical environment, working desk etc. if possible
avoid overcrowding and allow each worker his or her own personal space.
6. BOP should administer the associate performance review program
7. BOP should build a formal recognition program, like employee of the month. Etc.
8. BOP should give freedom, power to their workers to carry out their job, tasks so that they feel they own the
result. Because workers motivation will be increased if they have ownership of their work.

Bank of punjab
9. BOP should care employees bonus, incentives and stock options
10. BOP should motivate its employee with effective communication
11. BOP should follows the sound recruitment policy
12. BOP should also adopting a good marketing concept, advertising strategy, promotional activities