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Business Technology Optimization Capability Map

Business CIO Strategies IT Initiatives IT Challenges Critical Capabilities


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■ Ineffective portfolio and project management may result in lost revenue ■ ■
Business
Technology
Business & Project Portfolio
Management ■ Portfolio management is too labor intensive ■ ■
Optimization IT Alignment Ensure IT is working on the right projects


Program and project management is too labor intensive
Project & portfolio management is too labor intensive




(BTO)
and is budgeted appropriately to deliver

SERVICE
Ensure IT is working on the right ■ Developers spend too much time and money on unplanned work ■ ■■
projects and service priorities, maximum business value
Time to market ■ Failed or canceled projects drive up costs ■ ■
Improve time to market building them and managing
of new business them right to maximize business
■ Inadequate visibility raises the risk of redundant or non-business aligned projects ■ ■■
applications and services value and mitigate risk ■ Lack of a single system or record for managing demand increases costs ■ ■
by accelerating their ■ Lack of automated IT governance increases costs ■ ■■
rollout as well as the ■ Business application test-production cycle times are too long — leading to lost incremental revenue ■ ■■■■■■■■■
rollout of application Service Portfolio
changes and upgrades Management ■ Ineffective portfolio and project management may result in lost revenue ■ ■■■■■■■■■

STR ATEGY SERVICE


■ IT support costs for business critical applications are too high ■ ■■■■■■■■■
Cost efficiency Manage and optimize the portfolio ■ Downtime adversely affects end user productivity ■ ■■■■■■■■■
Eliminate redundant to provide business visibility and
or low business value
■ Help desk outsource spending is too high ■ ■ ■■■■■■■
financial transparency
projects; Reduce business ■ IT operations and help desk system spending is too high ■ ■ ■■■■■■■
or cost impact of rolling ■ IT operations outsource spending is too high ■ ■ ■■■■■■■
out low quality, poorly ■ IT support costs are too high ■ ■ ■■■■■■■
performing and unsecure
business applications;
■ IT financial management is too labor intensive ■ ■ ■■■■■■■
Minimize costs associated
■ Lack of performance test automation raises the risk of missing time to market opportunities ■■■ ■
with service level and
regulatory noncompliance
Application Application Deployments
and Upgrades ■ Application defect caused outages adversely affect end user productivity ■■■ ■
Risk mitigation
Modernization Adopt a comprehensive Quality approach


Application defect caused outages raise the risk of customer dissatisfaction and lost revenue opportunities
Application defect caused outages raise the risk of regulatory or SLA non-compliance penalties
■■■
■■■


Reduce the number spanning application requirements,
of failed or cancelled
Build a flexible, manageable ■ Application defects raise the risk of business critical outages and increase IT costs ■■■ ■
functionality, performance and security
projects due to poor
application environment
for large projects such as SAP and
■ Frequent emergency implementations, resulting from application defects, raise costs and amplify risk ■■■ ■
leveraging SOA, agile,
project management,
Web 2.0, upgrades
Oracle rollouts and upgrades ■ Application rework costs are too high ■■■ ■
minimize risk of
(SAP, Oracle, etc.) and ■ Decentralized test management results in higher support costs ■■■ ■

DESIGN
business application
and business service
composite apps/mashups ■ Inability to test remotely increases travel time and expense ■■■ ■
to improve quality, availability
problems in production;
and user experience while
■ Manually identifying application security defects during the full software lifecycle is labor intensive and error prone ■■■ ■
Minimize disruption to ■
reducing cost through:
Enterprise application security assessment is too labor intensive resulting in high operational costs ■■■ ■
business continuity and
availability; Mitigate Products & Process ■ Business application test-production cycle times are too long — leading to lost incremental revenue ■ ■■■■■■ ■■■
business impact of
Requirements management
Standardization ■ Inefficient quality testing adversely affects time to market performance ■ ■■■■■■ ■■■
Manage all requirements
change and ensure
received from the business
■ Lack of testing automation leads to delivery delays and lost revenue ■ ■■■■■■ ■■■

AND
regulatory compliance
for an application project and Standardize on core application ■ Application downtime adversely affects end user productivity ■ ■■■■■■ ■■■
quality processes and products; Ensure ■
the technical requirements
application performance and security
Business application outages and performance degradation materially affect end user productivity ■ ■■■■■■ ■■■
generated from them
in production; Connect quality with
■ Lack of performance test automation leads to unnecessary compliance/auditing costs ■ ■■■■■■ ■■■
Quality management strategic and operational processes ■ Performance-related outages increase the risk of SLA non-compliance/regulatory penalties ■ ■■■■■■ ■■■

TR ANSITION
Combine quality, performance, to support SAP and SOA projects ■ Reduce high application support costs (Tier 1 and Tier 2) by reducing the number calls attributable to application defects ■ ■■■■■■ ■■■
functional and defect ■ Application security incidents adversely impact end user productivity ■ ■■■■■■ ■■■
management into a single
integrated, automated test cycle
■ Application security incidents result in high application support costs (Tier 1 and Tier 2) ■ ■■■■■■ ■■■
■ Application monitoring tools are ‘siloed’ and non-integrated ■ ■■■■■■ ■■■
Application security ■ Delays in application releases due to poor quality management lead to high costs ■ ■■■■■■ ■■■
Identify and resolve application
security issues in development,
■ Distributed performance testing increases licensing and support costs ■ ■■■■■■ ■■■
QA and production ■ Distributed performance testing raises travel-related costs ■ ■■■■■■ ■■■
■ Lack of automated business process testing raises compatibility testing costs ■ ■■■■■■ ■■■
■ Lack of automated business process testing raises product testing costs ■ ■■■■■■ ■■■
■ Root cause analysis is too labor intensive ■ ■■■■■■ ■■■
■ Service level management involves too many steps (too labor intensive) ■ ■■■■■■ ■■■
■ Application support and rework costs due to application security incidents are high ■ ■■■■■■ ■■■
Centers of Excellence ■ Time to market delays drive up costs ■■■■■■■■ ■■■
■ Customer-facing application outages and performance degradation adversely affect revenue ■■■■■■■■ ■■■
Maximize efficiency and reuse of staff, ■ Inadequate visibility of project details raises the risk of schedule slippages or cost overruns ■■■■■■■■ ■■■
resources and processes by implementing ■
Centers of Excellence for quality,
IT support costs for business critical applications are too high ■■■■■■■■ ■■■
performance, security and SOA
■ Lack of quality test automation leads to unnecessary compliance/auditing costs ■■■■■■■■ ■■■
■ The risk of departure or reassignment of key individuals leads to higher testing costs ■■■■■■■■ ■■■
■ Application security incidents adversely impact brand, trust and ultimately revenue from customer facing applications ■■■■■■■■ ■■■
■ Absence of centralized performance management leads to high costs in test demand management, resource capacity planning, and project management ■■■■■■■■ ■■■
■ As an outsourcer, award fees are lost due to service level misses ■■■■■■■■ ■■■
■ Business critical application performance and/or scalability issues result in expensive “war room” venues ■■■■■■■■ ■■■
■ Inefficient application testing increases IT costs ■■■■■■■■ ■■■
■ Inefficient application testing increases the risk of outages caused by defects ■■■■■■■■ ■■■
■ Researching new application security vulnerabilities on an ongoing basis is labor intensive ■■■■■■■■ ■■■
■ Business application test-production cycle times are too long — leading to lost incremental revenue ■ ■■■■■■■■■
Service Business Service

SERVICE
Management ■ Business application outages and performance degradation materially affect end user productivity ■ ■■■■■■■■■
Operations Consolidate management of all


Customer-facing application outages and performance degradation adversely affect revenue
Failure to meet service levels for certain applications may result in non-compliance penalties


■■■■■■■■■
■■■■■■■■■
operations fault and performance events; ■
Automate the full lifecycle of
Automate configuration and compliance
The risk of extended downtime because we fail to identify failure points is too high ■ ■■■■■■■■■
IT operations to ensure higher
enforcement; Monitor and measure the
■ Failure to meet service levels for certain applications may result in non-compliance penalties ■ ■ ■■■■■■■
service quality, agility and
predictability; drive efficiency
service quality of the user’s experience; ■ As an Outsourcer, award fees are lost due to service level misses ■ ■■■■■■■■■
and accountability; reduce
Discover and map dependencies to ■ Availability management from an end user perspective is either not done or too labor intensive ■ ■ ■■■■■■■ OPER ATION
understand the impact of events on
costs and risks across
infrastructure and business services;
■ Business service deployment and maintenance costs are too high. ■ ■■■■■■■■■
business services with:
Measure the performance of services over ■ Change impact analysis/risk assessment is too labor intensive ■ ■■■■■■■■■
Business service management
time in terms the business understands ■ CMDB discovery and application relationship management is too labor intensive ■ ■ ■■■■■■■
Monitor, isolate and ■ Data center analysis and planning costs are too high ■ ■ ■■■■■■■
understand the business ■ Incident management is too labor intensive because automation not used effectively to minimize calls to the service desk ■ ■ ■■■■■■■
impact of problems and
prioritize operational activities
■ Internal and external auditing costs associated with Sarbanes-Oxley compliance are excessive ■ ■■■■■■■■■
■ Root cause analysis is too labor intensive ■ ■■■■■■■■■
Business service automation ■ Topology mapping (viz., understanding the relationship of infrastructure to applications and business processes) is onerous. ■ ■■■■■■■■■
Reduce costs and increase
agility through automation Automated Network ■ Network downtime results in lost revenue ■ ■ ■ ■■■
of applications, process, Lifecycle Management ■ Security-related network/host intrusions lead to lost revenue ■ ■ ■ ■■■
infrastructure, networks, server, ■ Network downtime adversely affects end user productivity ■ ■ ■ ■■■
storage and client management Improve network availability and ■ Security-related network/host intrusions lead to downtime and lost productivity ■ ■ ■ ■■■
performance; Manage networks ■ Network config and provisioning management too labor intensive increasing incident volumes, maintenance and compliance costs, and security vulnerabilities ■ ■ ■■■
IT service management as services rather than elements
Measure and optimize
IT value, automate processes
and tasks and centralize and Data Center Automation ■ Application downtime results in lost revenue ■ ■■■■■■■■■
enforce processes ■ System (server, storage) downtime results in lost revenue ■ ■■■■■■■■■
Comprehensive automation for ■ Server Application or Network downtime materially affects business continuity and availability ■ ■■■■■■■■■
networks, servers, storage and clients; ■ Server or Network security incidents materially affect business continuity and availability ■ ■■■■■■■■■
Automate common IT processes; ■ System (servers, storage) downtime adversely affects end user productivity ■ ■■■■■■■■■
Automate business services
■ IT support costs for business critical applications are too high ■ ■ ■■■■■■■
■ Server application, config and provisioning management too labor intensive resulting in increased incident volumes, maintenance and compliance costs ■ ■■■■■■■■■
■ Process management is too labor intensive resulting in manual errors, rework, greater MTTR and high operational costs ■ ■ ■■■■■■■
■ License, maintenance and support costs are high as data center automation tools are disparate and non-integrated ■ ■ ■■■■■■■
■ Unused/redundant assets lead to higher capital expenses ■ ■ ■■■■■■■
■ External auditing costs associated with SOX, HIPAA, PCI, ITIL and security policies are excessive ■ ■■■■■■■■■
IT Service Management ■ Business application outages and performance degradation materially affect end user productivity ■ ■■■■■ ■■■
■ Customer-facing application outages and performance degradation adversely affect revenue ■ ■■■■■ ■■■
Consolidate core service desk ■ Help desk turnover costs are too high ■ ■ ■■■ ■■■
processes; Reduce costs and increase ■ Incident management is labor intensive ■ ■■■■■ ■■■
responsiveness; Assure the quality and ■ Service level management costs are too high ■ ■ ■■■ ■■■
cost of Service Delivery and Support
■ Unused/redundant assets lead to higher maintenance/support costs. ■ ■ ■■■ ■■■
■ Application monitoring tools are ‘siloed’ and non-integrated ■ ■■■■■ ■■■
■ Availability management from an end user perspective is either not done or too labor intensive ■ ■ ■■■ ■■■
■ CAB meetings take too long and absorb too many staff resources ■ ■ ■■■ ■■■
■ Incident management is too labor intensive because automation not used effectively to minimize calls to the service desk ■ ■■■■■ ■■■
■ Service level management involves too many steps (too labor intensive) ■ ■ ■■■ ■■■
Change, Configuration ■ Business application test-production cycle times are too long — leading to lost incremental revenue ■ ■■■■■■■■
and Release Management
■ Compliance management costs are too high ■ ■■■■■■■■
■ Change impact analysis/risk assessment is too labor intensive ■ ■■■■■■■■
Control and automate change; Predict ■ CMDB discovery and application relationship management is too labor intensive ■ ■■■■■■■
change outcomes across the entire ■ Release management is too labor intensive ■ ■■■■■■■
operational infrastructure — applications, ■ Root cause analysis is too labor intensive ■ ■■■■■■■■
servers, storage, networks and clients
■ Supporting multiple change management and project/portfolio management systems increases costs ■ ■■■■■■■
■ CAB meetings take too long and absorb too many staff resources ■ ■■■■■■■
Value drivers of business technology optimization CO LO R CO D E L EG EN D
■ Key Driver

Reduce costs: human capital in management, development, quality and administration as well as applications and infrastructure asset utilization ■ Major Influencer
■ Contributing Factor
Reduce business risks and improve service levels: elements of cost avoidance from quality, performance, visibility and insight

Comments or questions: Improve time to market and agility: meeting market demand, improving market share and delivering higher margins in appropriate areas
business.consulting@hp.com © 2008 Hewlett-Packard Development Company, L.P.
Business Technology Optimization Capability Map

Project and Portfolio Service Oriented Application Quality Application Performance Application Security Business Availability Operations Management Network Management Client Management Data Center Automation Configuration Management Service Management
Management Architecture Database (CMDB)
■■ ■■ ■ ■■■ ■■■■■■ ■■ ■■■■■■■■■■ ■ ■■■ ■■■ ■ ■■■ ■■■ ■ ■■■■■■■ ■ ■ ■ ■■■■■■■■■ ■ ■■■■■■■ ■ ■■ ■■■■
A comprehensive transaction A combination of integrated Manages and governs quality Helps you analyze and validate Helps developers, quality assur- Enables you to proactively Helps your enterprise optimize Delivers Network Lifecycle Provide visibility on the state of Enable IT organizations to A Configuration Management A comprehensive, ITIL-based
system for technology organiza- lifecycle solutions for SOA processes and automates the per formance of your ance (QA) teams and security detect application performance infrastructure management Management by providing client devices, automate change automate the management of Database for enterprise IT organi- IT service, asset and identity, and
tions to digitize and automate the governance, qualit y and software testing across your applications against business professionals quickly and cost problems, manage availability across IT domains and provide automation across the network and IT processes across the every part of your infrastructure, zations to capture, document, access-management solution.
broadest spectrum of marketing, management with the know- application environment. requirements and mitigate the effectively detect and correct according to service levels and a reliable technology foundation lifecycle phases of Plan, Deliver lifecycle, and continually enforce including ser vers, net work and store the service depen-
engineering, IT and operations how to get it done. risk associated with application security vulnerabilities and business priorities, and quantify to your business and application and Operate, breaking down security and compliance via devices and other assets. It is dencies and associated infra-
activities, including portfolio deployment and upgrades. defects throughout the applica- the business impact of applica- teams. IT silos and working across automated patch management, specifically designed to meet the structure that support business
management, project and tion lifecycle. tion downtime. strategy, planning, service desk compliance content, reporting, needs of large, heterogeneous, services.
process visibility and control. and change management and identit y-based policy geographically distributed
management environments.

Project Management SOA Systinet Center Management LoadRunner/ Assessment End User Management Operations Management Network Fault and Operations Orchestration Operations Orchestration Universal CMDB Decision Center
Performance Center Management Platform Availability Management
Enables collaborative project A complete SOA governance An enterprise -level J2EE Provides proactive monitoring Provides a “single pane of glass” Automates IT processes, such An innovative run-book automa- Provides impact analysis, Helps to drive rapid tactical
management for both repetitive solution, including a registry platform that serves as a Using custom- generated A distributed, scalable, platform your customer’s experience, for integrating and correlating Provides intelligent root cause as incident resolution, change tion platform that enables IT change tracking and reporting and strategic decisions based
projects such as device certifica- and repository foundation as central repository for all quality virtual users, it allows you to used to assess and manage using a combination of business availability, event and system analysis to maximize network orchestration and routine mainte- teams to automate the triage, capabilities to transform on quantitative busines s
tion as well as one-time projects, your enterprise SOA ‘system assets, houses centralized drive load, diagnose problems application security risk across process emulation and real user per formance information. availability and performance nance tasks, in a standardized troubleshooting and repair of CMDB data into comprehen- intelligence
such as new mobile portal of record’ and a rich set of workflow rules and facilitates and deploy without surprises. the enterprise and throughout monitoring for all users from all Service impact views map IT through a vast amount of automa- and documented manner to incidents and alerts as well sible, actionable information
development. It allows you to governance capabilities. collaboration among all As it drives load against the application development locations and supplies real-time infrastructure components to tion including event correlation enforce ITIL and compliance. as change and configuration that helps answer critical IT Performance Analytics
accelerate project delivery while parties involved in the quality the system, LoadRunner lifecycle. Security professionals visibility into the user’s quality of applications and processes— and monitoring of networks to management and repetitive questions and solve business
Provides advanced reporting
reducing project costs. Registry/Repository process. Includes dashboard captures the end-user managing web application experience. providing quick problem resolu- ensure maximum efficiency and Live Network maintenance tasks. problems and is based on
and scorecards for key service
technology that provides an response times of key business security programs choose AMP tion and insight into the business productivity of IT staff. three key elements:
Standards-based solution for Delivers daily content updates and asset management
Portfolio Management executive-level view of the processes and transactions to help them manage, track Problem Isolation impact of potential problems. Server Automation
discovery and integration of through security and compliance processes. It provides for the
entire quality process. to determine if service-level and measure web application Extensive discovery and depen- Network Change Data Model
Helps you effectively manage reusable services and artifacts Enables your IT organization to services allowing you to immedi- Enables you to automate historical analysis of data to
agreements (SLAs) can be security risk. dency mapping automation and Configuration
your product and ser vices to create the visibility, trust quickly and efficiently assign ately assess and rectify security across the complete opera- Supporting both physical identify performance trends
TestDirector for met. Non-intrusive, real-time enables service-model genera- U nifie d au t o ma tio n an d
portfolio by evaluating, priori- and control essential for SOA ownership, communicate across and policy violations that affect tional lifecycle of servers and elements, such as servers, relevant to the delivery of service
Quality Center performance monitors obtain DevInspect tion and self-configuration. workflows for network fault,
tizing, balancing and approving success organizations in real time, put your IT environment, enhancing software, including bare-metal network, storage and software, to the business.
Includes requirements manage- and display performance data Simplifies security for devel- availability, performance and
both new programs and projects performance data in a business the security and compliance. provisioning, patch manage- and logical elements—such
ment, test plan, test lab and from every application tier, opers by automatically finding Consolidated Reporting change and configuration
and your existing portfolio; Policy Management context, and correlate data from ment, software deployment, as business services, VPNs, Business Impact Analytics
defect management modules. server and system component, and fixing application security management via advanced
analyze what-if scenarios; and multiple systems. Provides management reporting Client Automation configuration management, end users and service-level
Automates the process of and diagnostic probes gather Helps your CIO understand the
verify alignment with market It offers a seamless, consistent defects and enabling developers solution that aggregates data integrations. code deployment and rollback, agreements—necessary to
valid a ting archite c t ural code-level data to isolate Automates processes across financial ramification of business
needs and your resource and repeatable process for all to build secure web applica- Service Level Management collected by individual HP and audit and compliance. It map fully the business service
consistency, provides registry bottlenecks down to the SQL the lifecycle, provides visibility downtime.
constraints. It integrates your stages of application quality tions and web services quickly software products. Delivers Network Performance manages Microsoft® Windows®, infrastructure.
and repository integrity, and or method level. Proactively manage service into the state of client devices,
strategic, financial, functional management—from gathering and easily, without impacting on-demand, historical and and Planning Solaris™, Linux (Red Hat and
drives inter-operability and levels from the business perspec- regardless of physical location, Decision Optimization
and technical reviews into a requirements, to planning and schedules or requiring security scheduled reports that enable Address the top priorities of SuSE), AIX and HP-UX systems. Visualization and Mapping
conformance of services and VuGen tive and provides service-level and makes sure that the right
unified management process scheduling tests, analyzing expertise. DevInspect’s unique you to prove your IT service maximizing network availability, Creates visibilit y into the
their artifacts throughout the reporting for enterprises and software and configurations Providing easy-to understand
geared toward acceleration of results, and managing defects Lets you record scripts at the Hybrid Analysis ™ approach quality levels to both your IT and performance, staff efficiency and Network Automation infrastructure that helps you
service lifecycle service providers to measure are maintained. More complex maps so that multiple audiences
time-to-market. and issues. user-interface level by clicking combines source code analysis business managers. operating expenses, assisted understand how investments will
application service levels against environments are served with Delivers network change and can use the information effec-
on screens for automatic script with black box testing to reduce by automating the process of affect availability and service
Contract Management business objectives both on a desired-state automation, configuration management by tively with out-of-the-box and
Program Management Release Management generation. It automatically false positives and find more Service Impact Management developing a hyper-accurate levels.
real-time basis and for offline heterogeneous environment providing real-time visibility, customizable ways to visualize
A ll ow s co nsumer s and captures the most valuable security defects early in the topology of physical networks,
Enables you to collaboratively Enables your organization to planning purposes. Provides an essential link to bring suppor t, high scalabilit y automation and control and infrastructure in a logical and
providers to negotiate and scripting information to create development process virtual network services and the
manage your programs from manage the release process databases and applications and identity-based policy for net wor k compliance, intuitive manner. Service Manager
agree upon conditions or use succinct, visually intuitive complex relationships between
concept to completion. It allows and make more informed Business Process Insight under control with instant intel- management security and measurable cost
and service-level expecta- and self-explanatory scripts, QAInspect them. Orchestrate and automate key
you to digitize processes for release decisions with real-time ligence and show the business savings. It supports thousands Data Federation
tions, reducing conflicts and reducing scripting time and Provides near real-time insight in IT processes across process
managing scope, risk, quality, KPIs and reports. Enables QA professionals to impact of failures in the applica- Inventory Manager of device types from more than
misaligned expectations. maintenance. to the health, performance and Allows for multiple data domains
issues and schedules. You can incorporate fully automated tion quality of service. Network Plug-Ins 60 vendors including Cisco,
effectiveness of operational Allows you to discover and repositories with reconcilia-
deliver complex programs with Requirements Management web application securit y For managing advanced services Foundry, Nortel, Juniper, Check
Controller business processes, helping take inventory of devices and tion capabilities that enable Help Desk
the highest quality and capabili- SOA Manager testing into the overall test Server and Storage such as IP Telephony, MPLS and Point and Extreme.
Provides real-time visibility of business and IT to align more device attributes. Inventory and businesses to leverage existing
ties, on time and on budget. You Suppor ts per formance management process without Infrastructure Management IP Multicast on devices from Automates the entire service-
Delivers purpose-built function- requirements coverage. effectively on what matters most software utilization reports, data stores.
no longer need multiple-point testing for a wide range of the need for specialized security Storage Automation desk and incident-management
ality to provide visibility and by monitoring every business Enables sharing consolidated including Windows ® Vista ®
tools and procedure manuals application environments knowledge and without the risk Network Run Book lifecycle
control over the challenges of Risk-based process transaction as it crosses and relevant IT management readiness reports, can all be Pr o v i d e s co m p r e h e n si v e
to manage program initiation, and protocols, including of slowing aggressive product Automation (OO) Discovery and Dependency
managing SOA. Test Management application, departmental and information by consolidating accessed directly through the service-to-storage visibility and
scope change, risks, issue web, SOA and web services, release schedules. QAInspect Mapping Service Level Management
Provides real-time visibility of organizational boundaries. data from multiple domain tools, Delivers real-time visibility, console to gain visibility and automation.
resolution and other program Ajax, RDP, database, legacy, integrates with quality manage-
Performance Monitoring requirements coverage to paint allowing you to provide your automation, and control of your control over devices on the Provides real-time visibility Documents and automates the
activities. Citrix, Java, .NET and all major ment systems allowing users
a clear picture of business System Availability business and service managers ever-changing network, allowing network. A single management interface, into the dynamic relationships management of response times
Measures various statistics ERP and CRM applications, to conduct and manage both
risk Management with end-to-end views into the you to achieve compliance and with integrated heterogeneous between applications and and availability for services
Financial Management about the application channel, including PeopleSoft, Oracle, functional testing and security
health of your infrastructure measurable cost savings while Usage Manager functionality for storage area the underlying infrastructure, delivered to the business.
such as number of requests, SAP and Siebel testing from a single integrated Lets you seamlessly deploy
Can help your company manage services. immediately addresses critical IT network (SAN) management, maintaining a topology map
number of failed requests and Defect Management platform. and maintain an enterprise Monitors the utilization of every
its program and project portfolio inf ra s t r u c t ure m o nit o r in g issues by simplifying the manage- storage resource management, that enables you to quickly Change Management
the average, minimum and Provides real-time visibility of Load Generator application on all of your client
with real-time visibility into solution to achieve 100-percent System Performance ment of complex, distributed, provisioning, back-up reporting, assess the business impact of
maximum response times. requirements coverage and WebInspect devices. With direct visibility Delivers change process automa-
financial performance. It offers Stresses an application Management multi-vendor networks. usage metering and application IT issues.
associated defects. coverage across an Enterprise into the location, frequency, tion with greater usability,
automatic real-time calculations from end to end—applying An automated web applica- Enables you to perform in-depth management.
Problem Isolation Management Systems or uses version status and trends of workflow and integration.
of costs and variances, giving consistent, measurable and tion security assessment tool examinations of resource utiliza- WAN Optimization Object-oriented code base
HP SiteScope to collect and software use, your IT organi-
you detailed analysis of project The service model identifies Business Process Testing repeatable loads architected to thoroughly Supplies application centric allows specific Configuration
monitor system availability and tion and performance trends of Provides industry-leading service zation can reduce cost by Decision support that ties the
health. It also provides real-time relationships among services Brings business analysts and analyze today’s complex web applications, physical and virtual visibility and lets you drill down Items (CIs) to be discovered
performance data from across management for Frame Relay decreasing excess user license change planning and analysis
visibility into budgets, costs (both and can rapidly identify which SMEs into the process of Monitors applications for security defects systems and services. Helps you from host to storage infrastruc- using a library of discovery
your entire enterprise. environments for both fault and costs and can reduce risk by process with operational change
labor and non-labor) at the level disruptive ser vice causes defining business use cases and regulatory compliance proactively detect and isolate ture. It enables you to visualize patterns that can capture:
Non-intrusive, real-time perfor- performance monitoring of monitoring incorrect usage of execution to make informed
of programs, projects and overall incidents. and process flows to increase requirements. HP WebInspect performance bottlenecks using the server-to-storage supply
mance monitors obtain and Discovery and Frame Relay networks through software. approval decisions.
demand. the accuracy of tests and provides fast scanning capabili- individual metrics or combina- chain for fast troubleshooting High-level applications and their
display performance data from Dependency Mapping comprehensive management
Policy Enforcement help align testing to business ties, broad assessment coverage tions of metrics that can be and impact analysis, and gives components like SAP®, Siebel,
every tier, server and system Provides real-time visibility into showing your IT operators the OS Manager Knowledge Management
Time Management outcomes. Based on the and accurate results that enable defined using both thresholds you global visibility and utiliza- Citrix and MQ Series
For run-time governance, you component, and diagnostics the dynamic relationships health, availability and perfor-
defined business processes, security professionals to ensure Automatically provisions tion of your reporting storage Offers a consolidated approach
Can help your company focus need to be able to enforce probes gather code-level and duration mance trends for your devices.
their web applications are bet ween applications and and maintains the right infrastructure. to knowledge sharing within and
on value-added activities by the test engineer can then data to isolate bottlenecks at J2EE or .NET components and
policies. The WSM capabili- the underlying infrastructure. It
create reusable test compo- secure and quickly remediate operating system for each interdependencies outside the organization.
streamlining time collection and ties in HP SOA Manager the SQL statement or method maintains a topology map that Application Infrastructure
nents using both manual and discovered issues. device as prescribed by Service Automation Reporter
improving accuracy across the include transport support for level. Management
enables you to quickly assess the policies. Whether the device Request Management
wide range of work performed automated methods and share A flexible reporting engine Database components such as
HTTP, HTTPS and JMS, using business impact of IT issues. Simplifies the creation and
them with distributed quality is provisioned from bare tablespaces, users and jobs
by your organization. standard SOAP and raw XML Analysis maintenance of busines s for data centers that offers Service point for customers and
teams in a single web-based metal or migrated to a new
payloads. HP SOA Manager ser vice views within seamless change automation employees to interface wit h IT
QC repository. Provides a single view of Diagnostics operating system, such as Software assets such as installed
Resource Management also provides a wide variety of Operations M anagement that automatically populates
end-user, system-level and Helps you achieve 24x7 Microsoft Windows Vista, products and patches
payload inspection capabili- to enable business-focused and maintains all of your infra- Catalog Management
Allows you to ef fectively Service Test Management code -level per for mance application availability and the OS Manager creates
ties, including content- and impact and root-cause analysis structure configuration items
manage resource capacity data. It includes a patented performance in production images, provisions them System resources such as servers, Provides a one-stop shopping
c o n t e x t - b a s e d r o u t i n g, Helps your managers measure for operational incidents, while (CIs), their detailed attributes
and allocation across your Autocorrelation engine to and ensures go-live readiness according to policies and CPUs, memory, network interfaces service catalog for customers
business content alerting and progress and effectiveness consolidating systems and and their interdependencies.
organization. It balances your scan end-user, system and in pre-production environments manages the operating and storage devices and employees to interface
transformation. of quality activities managed services information Pre-defined compliance reports
resource supply, including both diagnostics data and provide with a single unified solution systems t hroughout t he with IT.
in a single place. enable your IT organization
staffing levels and skill base, the top ten likely causes of across the lifecycle. entire lifecycle. Network devices such as routers,
QA Lab Management to analyze and report against
with incoming demand, giving system slowdown. switches, load balancers, switch
compliance goals and to create Asset Manager
you full visibility and control over Enables your organization to Transaction Vision Patch Manager ports, VLANs and firewalls
ad hoc, structured and historical
project demand. centrally manage manual and Gives IT providers a financial
Tracks and measures individual Provides complete lifecycle trend-analysis reports. It also
automated testing assets Diagnostics system of record, where cost
management of patches, records all operational data Release Control
transactions as they progress
Demand Management For both load testing and in service packs and hot fixes, Management of IT goods and services are
through your enterprise and associated with changes for
Enables you to manage all the SAP Change Impact Test production, isolates application including discovery, download measured, optimized and
provides the convergence rapid infrastructure auditing. Provides comprehensive and
demands placed on your organi- performance problems and and collection, testing, conflict then passed onto users of IT
Prov id e o u t - o f- t h e b ox between low-level systems and objective information that helps
zation by the lifecycle stake- reduces the mean time to resolu- analysis and vulnerability goods and services through
capabilities for SAP quality network monitoring and high- Service Automation Visualizer make more informed business
holders and market. It allows tion (MTTR) of your application assessment, targeting, deploy- chargeback.
management level business process monitoring decisions and reduce the risk
performance bottlenecks. It Supplies a complete, global,
you to consolidate, prioritize to complete your business ment and continuous enforce- of change as well as providing
provides actionable informa- interactive picture of your Asset Portfolio Management
and fulfill strategic development service management strategy ment. By automating patch the visibility you need to quickly
tion to resolve performance environment, including all
and launch projects and SOA Testing and link your IT objectives with management, deployment and efficiently decide how and Provide complete financial
problems and complete applica- ser vers, software, network
day-to-day activities. Demand Provide out- of-the box your business objectives. time is decreased from months when to deploy changes by: visibility into the underpinning
tion visibility across tiers in J2EE, devices, storage, configura-
Management supports your capabilities for SOA quality to days, thereby reducing the assets that support relevant
.NET, SOA, SAP and Oracle tions and interdependencies.
complete lifecycle for high management risk of security vulnerabilities. Providing a global view into business services.
environments. This visual environment enables
volume, complex and dynamic upcoming changes
you to automate change and
demand. Application Manager IT Financial Management
Functional Testing compliance management and
Center Management Automating impact analysis to
QuickTest Professional Monitors the utilization of break down operational silos for En a b l e s t h e c a p t u r i n g,
An out-of-the-box solution for every application on all of understand the effect on business
efficiency, faster mean time to monitoring and tracking of all
An advanced automated managing the business of your client devices. With direct services
repair (MTTR) and simpler imple- costs associated with assets -
testing solution for building running a performance testing visibility into the location, mentation of best practices. including acquisition, servicing,
functional and regression CoE. It gives team members a frequency, version status and Notifying all key stakeholders
upgrade and disposal costs - for
tests. project management tool for trends of software use, your IT for input before a decision can
Live Network the entire asset lifecycle.
consolidating demand, tracking organization can reduce cost be made
WinRunner and managing projects, and Delivers daily content updates
by validating that old versions Contract Management
requesting and logging perfor- through security and compliance Consolidate demand across
The standard functional of software have been phased
mance tests. services for Server Automation multiple sources Manages the entire lifecycle of
testing solution for enterprise out.
and Net work Automation, contracts, from tracking the terms
IT applications.
allowing you to immediately Analyze change impact and detect and conditions to renewal and
Settings Manger
assess and rectify security and collisions disposal.
Centralized policy administra- policy violations that affect your
Security Testing
tion so admins can manage IT environment, enhancing the Identify unauthorized changes Procurement
Helps quality assurance (QA) multiple directory services from security and compliance of your
teams and security professionals Automates and streamlines the
a single console and quickly IT infrastructure. Create a virtual CAB
quickly and cost effectively entire request lifecycle. It verifies
identify directory objects,
detect and correct security each request against corporate
including policy assignment Display a forward schedule of
vulnerabilities and defects. CO LO R CO D E LEG EN D approval standards by checking
Critical Capability for each managed object. change for insight
Business & Project Portfolio Management ■ against a catalog of approved
IT Alignment Service Portfolio Management ■ ■■■■■■■■■■ assets.
Maintain an audit trail for
Application Application Deployments and Upgrades ■ Critical Capability Description
Modernization Products & Process Standardization compliance
■ Software Asset Management
Centers of Excellence ■ Product Name Provides a straightforward,
Service Business Service Management ■ best-practice, proactive way to
Operations Automated Network Lifecycle Mgt ■ Product Description
manage contracts, entitlements,
Data Center Automation ■ Module Name licenses, state of compliance
IT Service Management ■ Module Description and more.
Change, Configuration and Release Management ■

Comments or questions: business.consulting@hp.com © 2008 Hewlett-Packard Development Company

The BTO Business Blueprint


Addressing the value chain

BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS


Deliverables

• IT portfolio and financial plan • Requirements captured and defined • Business transaction and application dashboards
Business

• Implementation/project plan • Quality and security assured • SLA management and change communication

Business Technology
• Architecture/technology plan • Production performance/scalability validated • Asset/financial management and IT compliance audit

IT STRATEGY IT APPLICATIONS
Business Service
IT OPERATIONS ITIL Service
Desk Optimization
IT Service
Business Application Management Management
CIO/Biz/IT Portfolio and CAB Support
STRATEGIC + OPERATIONAL

Steering Financial Quality Management


Capability Map
End-user and business Consolidated
Committee Management transaction service desk
management
Manage service
Manage operations processes
DEMAND

Manage projects, Verify Ensure Consolidated event


enterprise Manage functional application Validate Self service catalog
programs requirements performance and performance
portfolio and costs quality security management Operations and knowledge
CAB Continual service
Network lifecycle improvement
PMO QA management Asset management

NOC
CTO Release decision support
Office Development
Run book automation
Enterprise DESIGN BUILD
Business Service Automation
Architecture
Data center automation Client automation
SOA (change execution, compliance, (change execution,
governance audit for server, network, storage) compliance, audit)
Compliance / Security Technology for better business outcomes
SOA PPM BSM BSA RBA ITSM
Configuration Management System (Federated CMDB)