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Questionnaire on

Customer Satisfaction on Remittance & Foreign Exchange of


Uttara bank Ltd.
Dear Sir/Madam,
I am a student of Stamford University and internee employee of Uttara Bank Limited. Now, I am
conducting a research for identifying the customer satisfaction on Remittance & foreign
exchange service of Uttara Bank Limited as a pertial requirment of my internship. To serve that
purpose, as a student I need some information from you. It would be highly appreciable if you
provide me the information in this regard and I assure you that the data will be used only for
academic purposes and kept confidential.

Name: .........
Gender: a) Male
1.

2.

b) Female

Age:
a) 18 -27 years b) 28 -37 years
e) Above 57 years

c) 38 -47 years

What is your Occupation?


a) Student
b) Private Service holder
Business
e) Housewife
f) If other, Please Specify __________

d) 48-57 years

c) Public service holder d)

3.

What is your average monthly income (TK)?


a) Less than 10,000
d) 30,000 to less than 40,000
b) 10,000 to less than 20,000
e) 40,000 to less than 50,000
c) 20,000 to less than 30,000
f) Above 50,000

4.

Do you have other bank a/c except Uttara Bank Ltd. for remittance & foreign exchange?
a) Yesb) No

5.

Are you knowledgeable about all remittance & foreign exchange services that Uttara
Bank Limited offers?
a) Yes
b) No

6.

Why do you mainly prefer Uttara Bank Limited for remittance service?
a) DD
b) MT
c) TT
d) PO
e) Foreing Remittance
f) If other, Please Specify __________

7.

How many times do you come to Uttara Bank Limited for banking?
a) Every Day
b) One time in a weak
c) Over one time in a weak
d) One time in a month
e) Over one time in a month

8.

What is your average monthly transected money (TK)?


a) Less than 50,000
d) 150,000 to less than 2000,000
b) 50,000 to less than 100,000
e) 2000,000 to less than 250,000
c) 100,000 to less than 150,000
f) Above 250,000

9.

What types of L/C do you open?


a) Sight L/C
c) Usence L/C
e) Do not open

b) Sight Local L/C


d) Back to Back L/C

10.

Which reason influences you to prefer Uttara Bank Ltd. for remittance & foreign
exchange service?
a) Low charge for remittance & foreign exchange services
b) High interest rate on depository products
c) Fast & Warmth Service
d) Warmth & decorative banking environment
e) If others. Please specify.

11.

Does Uttara Bank Ltd. give you more freedom to enjoy better banking service?
a) Yes
b) No

12.

Do you think Uttara Bank Ltd. need to increase their Service?


c) Yes
d) No

13.

Are you satisfied for using remittance & foreign exchange service of Uttara Bank Ltd.?
a) Yes
b) No

14.

Would you recommend others to enjoy Uttara bank Ltd. remittance & foreign exchange
service?
a) Yes
b) No

15.

Give your level of agreement with the statements below by placing tick marks.
Statements

Strongly
agree

Agree

Neither
agree nor
Disagree

Disagree Strongly
Disagree

Uttara Bank Ltd. is better then any


other bank in our country
Uttara Bank Ltd. gives you better
service for remittance & foreign
exchange
Uttara Bank Ltd. should provide online banking service
Uttara Bank Ltd.gives prompt cash
payment and receive facilities
Uttara Bank Ltd. gives customer
service warmth & promptly
Uttara Bank Ltd. account opening
procedure is very much hassle free
Uttara Bank Ltd. should provide
ATM service
Uttara Bank Ltd. is secured
Uttara Bank Ltd. is convenient
Sending money by L/C, TT, MT,
DD, PO is very much flexible and
hassle free
Uttara Bank Ltd. is very much
beneficial as you can check your
own balance & statement
Uttara Bank Ltd. should set up a
call center as soon as possible for
better banking service
16.

Do you want to give any suggestion to Uttara Bank Ltd. which may provide better
remittance & foreign exchange service?
Please specify...........................................................................
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