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Leader speaks

We had visitors from TBCT I&D


and from the APAC Commercial
organization to TPL for
continuing the collaboration
within the global TBCT
organization.
I attended the APAC
Commercial Leaders meeting
in Johor, Malaysia which was a
well organized meeting with a
solid business agenda mixed
C.Padmakumar
with networking and personal
Chairman and
development sessions.RTB
Managing Director
Terumo Penpol Limited
was a key focus during the
April was a bad month for TPL. meeting and was woven
into the business agenda
We lost Saju Gopinath, one
thanks to Fredrik and Caren.
of our best and brightest to a
It is interesting to observe
cruel accident.
how HR and Finance are
so much a part of the TBCT
The whole company mourned
organization and how they
his untimely death and we
support the Commercial and
were joined in our grief by our
thoughtful and compassionate Operations divisions. We have
much to learn from the global
colleagues in Terumo BCT.
Sajus family will remember the organization. The key message
that Fredrik gave us was: No
kindness, support and sheer
Excuses. Solid forecasting and
presence of so many of his
planning and No Excuses. It is
colleagues during those dark
a matter of regret that I have to
hours.
start the year with a poor sales
achievement. Frankly, I have
April was a bad month on the
No Excuses.
business front. We learned
to our dismay that we had
We had a very useful
not achieved the FY14 India
Annual Sales Meeting which
sales budget due to a revenue
recognition issue. I am sure my was attended by our key
distributors during which a
colleagues in the Commercial
thorough review was done and
team will accept that we have
we agreed on the strategy for
nobody to blame other than
ourselves. We simply left it too FY15.The Marketplace session
was new and generated
late.
interest and ideas.
On top of this news, we have
The Annual Review was
a very poor start to the New
held on 13 April and was
Year with a dismal sales
attended by Neil Murphy. Neil
performance. What is of great
brought in key perspectives
concern is that our forecast
and added value during the
was so inaccurate. It is clear
sessions especially during his
that there is much to be done
experience sharing when we
and we spent the last week of
discussed Raising the Bar(RTB).
April doing some serious root
It is clear that the company
cause analysis. A key issue
which has surfaced is the need needs RTB and I encourage all
leaders to study the concept
for discipline. Discipline in
and start implementing it.HR
terms of reporting, planning,
will organize formal training
review and execution. I am
programs during the year and I
confident that while we are
down, we are not out. We have would like all associates to take
advantage of these programs.
a long and proud history and
A Marketplace session was
we have been through many
organized at the Annual
travails over the years. I look
Review with stalls manned
forward to our Commercial
by the support departments.
team pulling together and
I heard a lot of skepticism
putting in solid work in May
through the grapevine before
and June to get back on track
the session, much of it negative
and show the world why
and doubting. However,
Terumo Penpol is the market
most people seemed to like
leader.
the experience once they
actually went through it. The

TERUMO PENPOL

04|15

April . 2015

Newsletter of TERUMO PENPOL Limited

purpose of Marketplace is
to remind ourselves that we
are basically operating in a
marketplace whatever the
nature of the work each one
of us is engaged in. In the
kind of specialized work that
we do, it is easy to forget
that we are fundamentally
doing what the merchants
of a thousand years ago in
markets in Venice, Damascus,
Rome, Kodungalloor and
Shanghai did, viz. buying and
selling. Its a competitive
marketplace and the best
man, actually best company,
will win. Its a team sport now
and we need to remember
that we are part of a larger
organization with one clear
purpose:serve customers
well and more effectively
and efficiently than our
competitors.
May and June will be busy
months for all of us and I
look forward to solid work at
gemba and implementation
of our plans. Best wishes for
a great Q1!

insight

2
4
6
8

Our Heartfelt
Condolences

Annual review

Award Ceremony

World Health Day


Celebrations

Our Heartfelt Condolences


Message from Mr.C.Padmakumar, CMD

Newsletter of
TERUMO PENPOL
Private Limited
For Internal Circulation

Loyal customers, they dont


just come back, they dont
simply recommend you, they
insist that their friends do
business with you.
Chip Bell
Dealing with people is
probably the biggest problem
you face, especially if you are in
business. Yes, and that is also
true if you are a housewife,
architect or engineer.
Dale Carnegie
Make your product easier to
buy than your competition, or
you will find your customers
buying from them, not you.
Mark Cuban
For us, our most important
stakeholder is not our
stockholders, it is our
customers. Were in business
to serve the needs and desires
of our core customer base.
John Mackey

It is a time of mourning for us in TPL. We have lost one of our


best and brightest. It is difficult to come to terms with such a
loss. Why did this have to happen? How could this happen to
Saju, so young, so full of promise and such a big contributor to
his family, to his company and to his community?
My heart goes out to his young wife, his mother, his two little
children and his extended family. Saju was above all a family
man; he was dedicated to his family and chose to stay back in
Trivandrum without considering other options as that would
have meant that he would have to be apart from his mother
and his town. He took his responsibilities as the eldest in his
family seriously and the family can be justifiably proud of him.
I have known Saju for the last 10 years ever since he came to work with us a young trainee
straight out of business school. He impressed me with his quiet demeanour, his diligence, his
neat turnout, hard work and unfailing good humour. He was also different from the rest of his
colleagues. I have never heard him say a bad word about a fellow worker or use the grapevine to
his advantage. While he was always good humoured and good tempered, one sensed a hint of
steel when it came to his work. He was dogged in pursuit of company goals and his pride in his
work showed in the quality of his work. A good team man, he was a good follower and ultimately
a good leader.
His early experience was in the Export department where he made a name for himself by the
sheer quality of his work and earned the respect of colleagues across the world in Terumo, and
later in Terumo BCT. Saju was not the flashy kind, preferring to let his work do the talking. The
outpouring of condolence messages and calls from across the world testify to the regard in
which he was held.
He was identified as a high potential manager early on in his career and he made steady progress in the Export department. He fulfilled the early promise when he was selected to head
the Logistics department of TPL reporting directly to Global Logistics in Denver in 2014.I had
some initial apprehensions about his ability to handle the job because of his youth and relative
lack of experience in Domestic Logistics, but I never had any doubts about his ability or potential. I wholeheartedly supported his candidature when I knew that he would be mentored by a
seasoned senior leader like Suresh. He faced many challenges in his first year on the job and he
handled them capably. The transition was carried out smoothly and it no doubt helped that he
was supported by Vinod during the transition period.
Saju volunteered for the Digitisation project in spite of his challenging job since this is an important project for the future of the company. A leader steps up when there is a challenge and Saju
showed that quality when he volunteered for the project. Never afraid to ask for help, his good
nature went a long way in getting others to go out of their way to help him.
We will miss him.
RIP Saju.

Mr.C Balagopal, Founder Managing Director,TPL

I have just heard the sad news of the tragic death of Saju in a motor accident a few hours
ago. Vinita joins me in sending our heartfelt condolences to the bereaved family. We pray
that his soul may rest in peace.
It is very sad that a young man has been plucked away in the prime of his life, just when he
was beginning to fulfil the promise he had shown earlier. I remember his energy and cheerfulness well, and I am sure all his colleagues will miss him

Published by

Public Relations Department


TERUMO PENPOL Private Limited
Registered office :P B No: 6105,1-2
Jawahar Nagar
Thiruvananthapuram 695 003
Kerala,India
Tel Office: +91-471- 3015500/3015501
Fax+91 471-2721519
Email: bulletin@terumopenpol.com
info@terumopenpol.com
CIN: U33112KL1985PTC004531
Designed and produced by
Trivandrum
Ph : +91 9447555376

Mr. Chokalingam Palaniappan ,Director, Innovation and Development at Terumo BCT


This is indeed a VERY SAD news and shocking.My thoughts and prayers are with his family,
friends, and all our associates who have been working very closely with him. It affects all of
us!

Mr. Craig Rinehardt , Executive Vice President of Global Operations for Terumo BCT,

Thank you for ensuring we received this very sad and tragic news. Priya provided this to us
yesterday right after she heard about this horrible accident.
While Saju was a extremely valued associate our thoughts and prays go out to his family during this difficult time.

Mr.Rusty Spinney, Chief Financial Officer, TERUMO BCT

Sorry to hear of the sad news. This is very unexpected and a significant loss. He will clearly be
missed. What can we do to help his family?

Mr. Fredrik Dalborg Vice President Commercial Operations, Asia Pacific. Terumo
BCT

Thank you for sharing this with us.We are all shocked by this tremendously sad news and
our are thoughts are with Sajus family in this very difficult time. We will miss Saju, a highly
appreciated and valued colleague and friend.

Mr. Scott Larson Senior Vice President, Legal, and General Counsel, TERUMO BCT
I am so sorry to hear this sad news. Losing a person so young in such
a horrible way is a real tragedy. My thoughts and prayers go out to the
family.

Ms. Lisa Hayes: Vice President, Global Corporate Marketing

Thank you Baby for keeping us informed and allowing us the opportunity to keep Saju Gopinathan Nair, his family, friends and coworkers in
our thoughts and prayers. Truly horrible news. Please let me know if
you need someone to talk with as well..

Mr. Neil Murphy, Vice President, Manufacturing (Eastern


Hemisphere),Terumo BCT

We have received the terrible news of Sajus passing. He was a tremendous person both professionally and personally. I would like to
offer all of you my sincere condolences at this difficult time. Please
take the time you need to grieve in his honor. This was a big loss for all
of us.

Mr. Mark Bishop, Senior Vice President, Global Human


Resources.

So very sorry to hear this tragic news. Please do what you can to support the family and our associates. Let us know if there is anything we
can do from here.

Ms. Grace E. Mills, DIRECTOR OF GLOBAL LOGISTICS , Terumo


BCT

We are extremely sorry to hear this and this is terrible news. Can you
please send us details of where we can send flowers and a card to his
family.

Ms. Suzy Canon, Senior Manager of Global Logistics, Terumo BCT


Saju will always be a shining star and I dont have words to describe
how sad I am for losing him. My thoughts and prayers are with you all.

Mr. Y. Kimura, Former Chairman TPL , IAD/TC

I am so depressed after hearing the sad news, though I dont know


what happened. May his soul rest in peace.

Mr. Ayanori Nakadera,TERUMO BCT

Thank you so much for your information.


I was so shocked and could not say anything when I knew it.
I can easily remember his warm and gentle smile even one year back
with him. He was a kind of gentle man, reliable and very sharp. He
must be the man to create new TPL. What I can do now is to just pray
his soul could sleep peacefully. Please convey my sincere condolences
to his wife, children and relatives

Mr. Federico , Sales Manager, LATAM

All LATAM logistic people are very sad.I would like to express to you and
your family my pain for this bereavement.

Mr. Eduardo Country Manager, Brazil

No words to comment this. What a tragic newsOnly wishing peace to


his family and our colleagues from TPL!

Ms.Sachie Kuwano,Product Manager,TERUMO BCT,Brazil

Hoping you are doing fine.Yesterday I received a news about Saju and
shocked. Please send my condolences to his family.
Im very sad....

Mr. N Bhaskaran, Director - Sales ,TERUMOPENPOL LIMITED

It is with deep regret and shock that I share with you the sad news
of Saju who died in a tragic accident while returning home yesterday
night. Let us all join together in sharing this grief, deep sorrow and
convey our heartfelt condolences to the bereaved family. It is quite unfortunate that we lost Saju, at a very young age with a bright promise
ahead, a terrible loss to organization

A Fond Remembrance S Vinod Kumar ,Dy Manager


(Sales Administration)

aju it is nearly impossible to think about him


without that innocent smile on his face; always
willing to help out his colleagues and brimming
with positive energy. Having known him personally
for the last 10 years, I have been fortunate enough to
have worked with him closely for over 8 years. From
the time he joined TPL as a trainee to his promotion
as Assistant Manager, two of his traits stood the test
of time and made a lasting impression on all of us
Professionalism and Simplicity. He used to approach
work in a very systematic way and was never the one
to attend any meeting, no matter how trivial, without
thorough preparation. His commitment levels made
him stand a class apart over the past 6 months, he
never missed out on any of the telephonic meetings
with Terumo BCT, regardless of his increasingly busy
schedule. The quality of his work speaks volumes for
itself, from taking initiative for tracking shipments on
EPCG licence execution/discharge, obtaining DEPB
benefit and Star Export Trading House status to the
various awards conferred on him by the Company. An
individual with fresh ideas and perspectives, he often
worked extremely hard to fulfill his personal and professional goals, the hallmark of a good manager.
He always managed to balance the personal and professional side of every relationship at work; be it helping out his team members by sharing the workload,
troubleshooting computer related problems or sharing
the contents of his lunchbox (mostly his favourite
delicacies rice, beetroot dices and anchovy fish). One
of his friends used to affectionately refer to him as
Sugunan (a person filled with good qualities), which
absolutely rings true in his case.
As much as he was a true professional, he was a dedicated family man. Blessed with two wonderful boys
Abhinav and Arpit he always aspired and tried to be a
very good father. He never shied away from any of his
family commitments and helped out his mother with
the business venture; spending time at the shop and
driving his mother back home every single day.
His tragic and untimely departure is a terrible loss to
the Company and to all the associates who ever knew
him or worked with him. I sincerely urge all of his team
members to take his projects forward and ensure
that they are completed. We must do what we can to
support his family, by any means possible, to help see
them through these difficult times. That is the only
way we can express our love, care and respect to our
most beloved Saju.
I pray to the almighty to give strength to his near and
dear ones to overcome this tragic event.
May his soul rest in peace.
What we have done for ourselves alone dies with us;
what we have done for others and the world remains
and is immortal Albert Pike

Annual Review
Annual review meeting was held on April 13, 2015 at Hotel

Taj Vivantha. The difference in this meeting was that we

quired

TPL Status, Goals, Strategy and Action Re-

had sessions on the following:


Marketplace

The subject was discussed and elicited good participa-

Gender Balance Strategy

tion. Neil suggested that one way of addressing the

HR Section on Raising the Bar

issue of Gender balance would be to start at the recruitment stage.

Sales Review

he Annual Sales Review meeting was


held from 7th April, 2015 at Hotel Hilton in
Trivandrum.The Business Associates from
all over India and the Sales Team participated in the meeting.

Gender Balance
As part of Womens Cell activities the Womens Cell Team
had done a survey of the women employees at TPL to
better understand the working conditions and any issues faced by them and, one key issue that was raised by
women at the Factory was the concern that in a few years
time most of the first batch employees who joined the
Company in 1986-88 period will retire which will drastically
bring down the percentage of women employees in the
company if steps are not taken for proactive recruitment
especially of women at the Contract employee level. Same

Market place session


organized at Annual
Sales Review Meeting

is the case in our Sales department also. The Womens Cell


had done an analysis of the current statistics and the percentages are quite low compared to the industry average
of 15% when compared to the state average of 65%. The
other issue was with respect to promotion at the factory of
women employees.
The Factories Act restriction on employment on women
in the night shift is a constraint at the factory to employ
women, but the same can be overcome by challenging the
restriction at the High Court if required as already states
like Tamilnadu and Gujarat have done so and got Orders
for women to work in all three shifts.
During the Annual Review Sarada Jayakrishnan made a
presentation of the Womens Cell covering the following:

Background

Why Gender Balance

Marketplace
The Session was coordinated by P Viswanathan, DGM (GCCD, Mktg
Services & Sales Admn). The following Departments manned their
stalls at which they displayed materials, presentations and communicated with the leadership team in small groups:

Finance

Human Resources

Administration

Information Technology

CSR

Compliance and Legal

Service
The Session was lively and drew great interest
from the participants. Mr. C Padmakumar, CMD
and Neil Murphy, Vice President - Manufacturing, Eastern Hemisphere, TBCT were among the visitors to all the stalls.

Raising The Bar-Attributes and Behaviors that help each of us raisethe Bar

Raising The Bar-Attributes and Behaviors


Focus
that help each of usCustomer
raise
the Bar - Customer Focus
From

Customer Focus

To

Sl
No:
1

Leadership Style

Avoid tough discussions, Avoid conflict


Passive aggressive not always direct
Command Control

Decision Making

Prolonged Consensus. Pocket Vetoes


Passive aggressive. Non support of decisions

Cross Business Alignment

Fragmented non integrating planning


Working in Silos

Prioritization

Proliferation of Projects & activities


Focus on activity (not results)

Accountability

Drivers and perceptive

Everyone accountable so no one is


accountable
It is about me and my organization

Processes

Complex. Add ons. Non Documented

Global Focus

US centric .Geographic Silos

Priya Balan, Manager (HR) made a presentation on


Raising The Bar covering the following points:
Corporate Culture
The reason why our culture must change along with
the Companys evolution
What is Raising The Bar
She concluded by saying that raising The Bar is cultural
change achieved through the thoughtful behavior of

Manage conflict. Encourage


tough debate
Courageous Leadership Style.
Honest direct
Trust Empower. Coach Counsel
Clear decision rights. Timely
decisions
Strategy based, fact based,
customer based decisions
Integrated Planning around
enterprise goals
Cross functional learning.
Consistent big picture message
Clear priorities at business and
enterprise levels
Focus on deliverables and
results
Drive for results. Clear
accountability
It is about how we impact
Customer value
Simple, flexible, efficient.
Documented. Clear core
processes that are clearly
understood
Think Global-act local

each individual associate.


An Executive Panel comprising of Neil Murphy and C
Padmakumar gave their experiences with Raising The
Bar. Neil in particular was able to throw light on the
subject given his experience with the Company and
Raising The Bar.
This was followed by a Question and Answer Session.

Award CeremOny:
Awards were presented to the Associates in the following categories:
Kaizen
Safety
Customer Service
Special Awards were presented to:
B Harikrishnan and Project team for Excellence : 30 M
Expansion Project execution
Shinu C Nair for Excellence : Showcasing and demonstrating the Design capabilities of MSG

Category

Kaizen

Safety

Customer
Service

Awardees

Achievement

Division

N.I. Gopakumar, T.S. Prakash, Mini V,


Teena Yohannan

Yield improvement of Blood Bag Label material by redesign of label & revision of
label import specification, resulting in annual cost savings of INR 2.9 Million

Abhijith R.R, Biswas M.B, K. Anil Kumar,


Vijayasaradhi M.G, Vineeth V, Liju R.L,
Mahesh Kumar M.S.

Increasing the load size of Top and Bottom (TAB) Blood Bags during Sterilization
process, resulting in cost savings of INR 0.5 Million

K. Muraleedharan Nair, A. Sumedan,


Shalahudeen M, Sulfikher S, Vineeth V.

Modification of Semi-automatic Blood Bag Sealing Machine, resulting in cost savings


of INR 2.7 Million

Sathisan T, Vijayasaradhi M.G, Binu


Kumar V.S.

Productivity improvement achieved in WB-RP products

Bravish Babu M, Jayesh G, Vishnu


Payyanat

Modification of the Portable Tube Sealer (LM100E) to better suit the Blood Bag
Tube Specification, without major design changes and cost implication

G. Narayana Pai

Identification of Alternative Supplier for sourcing of Stabilizers used in the Medical


Equipment, resulting in cost savings of INR 0.6 Million

Shiras M.B,
Sathisan T, Zachariah Mathew, Baiju V,
Aneesh G.K.

Design and installation of Automated Locking System for Blood Bag Drying Ovens
and Carriage Trolleys in the Sterilization area to eliminate potential safety risks

BBF

Krishna Das S, Vipin Kumar V.S.

Prompt response to eliminate a major fire incident in the premises of the Medical
Systems Group

MSG

Shrikant Namdev Khadake

Technical Service and Training provided to Customers, with special reference to


Ruby Hall Clinic, Pune

Munil Singh

Technical Support provided to the Customers related to troubleshooting of


Refrigeration Equipment, with special reference to Alchemist Hospital, Gurgaon

Suman Bhowmick

Support provided to stabilize the Service operations in North Eastern region through
consistent Customer Service

Sanjeev Kumar Jha

Initiative to organize Voluntary Blood Donation Camps at multiple locations across


North India

Avinash Keshavrao Rondhe

Support provided to Customers in terms of Product Demonstration,


Process/Product Training, Promotion of Aphaeresis Blood Donation, with special
reference to Ruby Hall Clinic, Pune

Padmanabhan M, C.P. Narayanan Nair

Support extended to the Vietnam Project, especially for Procurement &


Qualification of major Manufacturing Equipment

BBF

Reji S.R, Shalat Kuriakose, Vijayaraj S,


Jayan V.R, Jayesh G,
Vipin Kumar V.S, Arathy J.R, Rahul Mohan

Support provided to the Sales Team towards fulfillment of AIIMS Tender by


coordinating with various departments and facilitating timely inspection &
clearance of the products

MSG

Manimekalai S, Renjini J.R, Madhu R.P,


Mithra S.C.

Support provided to process the Sales Incentives on time without any pending
issues

Corporate

Mafeeda I.N.

Efficient management of the Logistics MIS and the support extended to the Sales
Team to track and coordinate Customer Orders, thereby contributing towards
achievement of Domestic Sales Target for FY '14

Corporate

T.S. Mani

Support provided to the TPL Women's Cell for timely implementation of suggestions
made by Women Associates regarding additional Welfare facilities

Corporate

Shinu C. Nair

Contribution to showcase the design capabilities of Medical Systems Group, thereby


facilitating the Innovation & Development Team of Terumo BCT to provide a major
Project to the Company and the exemplary support provided to the Domestic
Marketing & Sales Team to align the product specifications to Customer
requirements

MSG

B. Harikrishnan, Padmanabhan M, Jojo


V.V, Ratheesh Kumar P, Kumaran K, Syam
Mohan C, Gopalakrishnan Nair S,
Pradeep R, Unni Raj A.

Contribution towards successful completion of the 30 Million SBE Manufacturing


Capacity Expansion Project, on time and within Budget

Excellence*

BBF

MSG

M&S

BBF/Corp.

APAC COMMERCIAL
LEADERS MEETING
APAC COMMERCIAL LEADERS MEETING was held at MALAYSIA from 20th
April till 23rd April 2015.
The Key overall objectives are..
Learnings from 2014
Final report FY 2014 top 5 activities, proposed top 5 activities for FY
2015 (by country)
Discuss and agree on priorities and plans for FY 2015
Clarify marketing roles and responsibilities
Further clarification and alignment RA
Strengthen and evolve TBCT culture: Initiate Raising The Bar activities
Prepare for commercial summit
Our CMD participated in the APAC Meeting

Jayasree

Mohans Noble
Gesture-Serving the
Visually Challenged

Every day starting from 18 March 2015 a dedicated Jayasree Mohan,


Sr.Executive (QC) from MSG joins a group of Volunteers to prepare and produce almost two hours of audio recording for the visually challenged group of
Kerala.
Her effort provides an audio news cast comprised of newsworthy items of
particular interest like reading short stories to many sight- challenged residents throughout Kerala.
She spends hours recording and producing audio books for release through
the State Library Service.
Jayasree, we acknowledge your great efforts and want to thank you for your
hard work and dedication for this noble gesture!

CSR Support To
Thalassemia Patients
As part of its CSR efforts TPL had donated Rs 2 lakhs to BMST,
Bangalore to support the Thalassemia Patients. The Thalassemia
Patients suffer a lot and can survive on average up to 10-20 years
only. But, if we provide them proper treatment; they can survive up
to 50-70 years of age and lead almost normal life.

BBF had achieved


RecordProduction
in the month of
March
TPL had achieved the highest ever production in
the history of TPL in March - 2.5 M SBE.(A lakh
of SBE each day).With this, the installed capacity of 30 M SBE was achieved. The GPR was also
the highest at 99.13%.The plant variance forecast
is also positive for the month as well as for the
year.
Mr.Craig appreciated the team and said Congratulation to the entire team on a job well
done!
Mr.Neil Said This is a great achievement. We
appreciate all of the tremendous work that went
into making this happen. To the whole team at
the BBF- Congratulations!!
Our CMD said Good show!Please convey my
appreciation to all members of the Operations
team who made this possible.These are challenging times and we need to work the factory at
high capacity with the best possible yield to fight
the competition.Lets continue to focus on Quality and driving down cost.

One Million Safe


Working Man Hours
We are glad to announce that, we achieved

One Million Safe Working Man Hours without


any Lost Time Incidents. Thanks to all our associates for their excellent support.

w
e Recruit
N
Name: Pown Kumar S.
Designation: Technical Support Executive
Head Quarters : Chennai
Joining Date : 06 April 2015

World Health Day Celebrations


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7th April
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pr
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Our main objectiv
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voluntary blood do
for future use.