Mark Lovelock

Bartley, Southampton,
Hampshire, England

E-mail: shepherdspies@tiscali.co.uk

PROFILE

A self-reliant, diligent and conscientious individual with excellent

interpersonal and decision making skills. Responsible and
efficient with a wide range of technical, organisational and
customer related experience in a variety of areas of the public
and private sector. Capable, versatile and reliable, equally at
home working unsupervised or as part of a team. Quick to learn
new skills, willing to undertake any training if necessary.

Career History

Support Staff Totton College

2009 to date

I am currently assisting the Marketing department to organise and set up

advertising events for the college. This includes printing and preparing
pamphlets and other administrative tasks, lifting and carrying boxes of
college prospectus, delivering all necessary equipment to the venue and
setting up and taking down the stand. For this role I have passed an
enhanced disclosure CRB check.

Student Totton College

2008-2009

I have recently completed the Diploma in Business Administration at

Totton College (June 2009). Formalising my administrative and office skills
through CLAiT (including Excel, Access, PowerPoint) and OCR (RSA) Level 2
in Text and Word Processing. In addition the Certificate in Administration
Level 2 includes units in Business Communication, Customers and Office
procedures plus CLAiT PLUS Unit 1 – Create, manage and Integrate Files in
IT.

Quality Assurance/ Trax Installations Limited

2003–2008
Training Manager

Trax Installations Limited provided a service to the transport industry and

worked with large companies such as London Underground, the Go-ahead
Group and the First Group plc.
I returned to the company as a Supervisor where I continued with my
responsibilities of motivating and leading staff, complying with Health &
Safety regulations and completing risk assessments for my team. I was
then promoted to Quality Assurance/Training Manager. I trained all new
employees and then checked that standards were being maintained by on-
site quality checks. I re-trained employees who fell below the required
standard.
I liaised with customers to initially plan the management of their contracts
and then to monitor progress. I managed the flow of paperwork to and
from each customer and prepared it for invoicing. On a daily basis I
allocated employees and vehicles to various locations for day and night
shifts and analysed productivity data. I was responsible for managing the
company fleet including servicing, maintenance and breakdowns. This
role required flexibility due to the ever changing customer needs and staff
fluctuations.

I represented the company dealing with a variety of levels from depot staff
to senior management and provided support to the company’s Sales
Director when carrying out demonstrations for customers.

Service Technician Comovend Limited

2002-200

I was responsible for a variety of beverage and food-product vending

machines in various locations across the south coast. I maintained the
machines, monitored stock levels and re-ordered as required. I undertook
faultfinding and diagnostic routines when faults occurred and kept the
customer informed at all times. I collected monies and topped up change
reservoirs. Management of my own workload, targets and building
relationships with new clients was paramount in this role.

Fitter/Supervisor Trax Installations Limited

1998-2002

Trax Installations offered a service to schools and public buildings to help

them adhere to Regulation 14 requirements. For the first 2 years I
travelled around the country applying a polyester film to windows to
upgrade the safety standard on existing glass. I also applied tinted and
bomb-blast film. The company then redirected its resources to the
transport industry where the film was used as an anti-vandal coating and
applied to bus and rail rolling stock. I learnt the new methods of
application and having been promoted to Supervisor took on the added
responsibilities of arranging for the delivery of materials, equipment and
staff to various customer depots, health and safety at work and quality
control.

Installer/Engineer Paymaster Limited

1992-1998

2 Mark Lovelock CV
I was responsible for the preparation and installation of fruit and quiz
machines, pool tables, video games and music systems within the
managed pub trade. After working as an installer for three years I became
an engineer with responsibilities within the Gala Bingo chain. These
included servicing, maintaining and electro-mechanical fault finding on
fruit machines at 3 separate Gala Bingo halls together with money
collections and top-ups. As with all of my previous positions my ability to
work unsupervised and to a high standard was essential.

Pipe Fitter Ledwood Construction (South) Limited/

1990–1992
CHB Fabrications (South) Limited

With my knowledge of pipe working and safety critical systems from my

previous position with British Gas Southern plc I worked on a contract
basis as a pipe fitter in the Esso Petroleum Refinery, Fawley. I was part of
a team responsible for installation and servicing of the plant. Extremely
high levels of workmanship and safety were required.

Gas Service Engineer British Gas Southern plc

1979–1990

I served a 3 year apprenticeship with British Gas and when fully qualified
worked as a Service Engineer. I was responsible for installing all forms of
domestic and industrial gas appliances, servicing and electro-mechanical
fault finding to a high level in this safety critical industry. Once qualified, I
was responsible for training new apprentices. This role required initiative,
the ability to work unsupervised and good customer relations in dealing
with customers in their homes or businesses.

Qualifications and Training

OCR Level 2 Diploma in Administration

• Award in Text Processing (Business Professional)
Distinction
• Preparing business communications
Distinction
• Working in business organisations Distinction
• Maintaining effective working relationships
with colleagues and customers
• Following office procedures to complete tasks
• Certificate for IT Users (CLAiT Plus)
Integrated e-document production
OCR Level 1
• Text Processing (Business Professional)
Distinction
• Certificate for IT Users (New CLAiT)
• File management and e-document production

3 Mark Lovelock CV
 • Creating spreadsheets and graphs
• Create an e-presentation
City & Guilds Service Engineers (Gas) 1979 – 1982
• Written Credit
• Assignments Credit
• Practical Assessments Distinction
5 GSE’s
7 CSE’s

Courses Attended Additional

Information
Manual handling Use of own car
Cutting and burning with Oxy Acetylene
Self-moving Hydraulic Platforms
Quick erect scaffolding

References

Upon request

4 Mark Lovelock CV