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DEVELOPMENT
PROPOSAL
OVERVIEW
The aim of this proposal is to recommend learning
interventions that will assist Access Bank achieve the goal
of improving organizational performance through
training and development.
It emphasises important training programs necessary to
fill the skill gap identified by Access as being very
important to the specific area of expertise for her
employees.
1A Femi-Ayantuga Crescent,
Surulere,
Lagos.
Tel- 08085952772,08020376984
Email info@personneltyfit.com
www.personneltyfit.com
January 9, 2014.
The Head,
Human Resource Department,
BMSL,
Lagos
Dear Sir/Madam,
PROPOSAL FOR TRAINING ACCESS BANK STAFF
Thank you for inviting our organization Personnelty Fit Limited, a
specialist provider of customer service, marketing communication,
leadership and professional polish trainings to send in a proposal for
training your valued employees.
PFL is managed by a team of experienced and versatile Nigerians with
many years of local and international industry experience. We have been
in the training business since 2007 and operate out of offices in Lagos and
Abuja. We have provided training services to several local and
multinational companies operating in the Nigerian oil and gas industry,
financial sector, automobile amongst others. Our clients include: Nigeria
Ports Authority (NPA) Elizade Toyota Nigeria, QEDI International Oil & Gas,
Ankor-pointe Integrated Services, Port@Lekki, FCMB Capital, Skye Bank,
Cephwell Resources Limited, among several others.
PFL wishes to work with Access Bank to fulfil its training and manpower
development needs. We believe we can assist Access Bank to achieve its
training objectives given our considerable expertise and experience in
training solutions to similar organizations.
Kindly find below a detailed module outline on the identified competency
development areas within Access bank. We look forward to receiving a
swift response from your organization.
Thank you.
Muna Onuzo-Iyanam
Managing Partner
Benefits of Rehearsing
Feedback session
MODULE 4 PRACTICAL APPLICATION OF MODULE 1,2 & 3
2)
Vowel Changes
Consonant Changes
Colloquialisms
MODULE 3 ACCENT ACQUISITION
Resonance
Intonations
Vowel Changes
Consonant Changes
Articulatory Placement and Zoning
MODULE 4 VOICE COACHING
Range
Articulation
Text Work
Power
Breath Support
Improvisation
Versatility
Tone
Presentation
Endurance
Vocal Health
Debate
Voice with Movement
3)
to acquire a competitive edge amongst their peers that will help them
outclass the competition.
MODULE 1 FUNDAMENTALS OF WRITTEN COMMUNICATION
Definition of written communication
Why is good business writing good for business
The 7Cs of professional business writing
Commonly used business documents
MODULE 2 WRITING IS EASY
Developing a focussed mind-set towards writing
Pre-writing techniques
The fear factor
Getting to results
MODULE 3 THE WRITING PROCESS
Definition of context and content
Objective, audience and tone
Active listening
Building objectives
Discover your strategy
MODULE 4 PLANNING
Visualization
The role of details
Taking ownership
The internet age
MODULE 5 WRITING
Organizational structure in business writing
Definition of writing style
The 5 proven styles of writing
Writing models
Relationship between styles and models
MODULE 6 CREATIVITY IN WRITING
Making distinctions with words
Modifying words and phrases
Summary skills
1A Femi-Ayantuga Crescent, Surulere, Lagos
Tel- +234.808.595.2772,
+234.802.037.6984
Email info@personneltyfit.com
www.personneltyfit.com
Persuasive language
MODULE 7 PRESENTING
How to write a business memo
How to write a sales proposal
How to write a press release
How to write a business email
How to write a business thank you note
How to write a business proposal
How to write a report
How to write an executive summary
MODELU 8 REVISING
The critical 3 step approach in revising
The Assessment Rule
Focussing on positives
Consistency in writing
Comparatives and superlatives
The role of punctuations
4)
This course will develop the participants skill and ability to deliver
exceptional customer service to your treasured customers. It also
empowers participants with the ability to provide effective conflict
resolution to customer service problems in a timely and most efficient
manner.
MODULE 1 COMPASSION FOR THE CUSTOMER
Identification of customer values
Distinguishing between customers moments of truth,
misery and magic
Understanding customer behavioural patterns
Internal customers Vs. external customers
6 basic needs of customers
1A Femi-Ayantuga Crescent, Surulere, Lagos
Tel- +234.808.595.2772,
+234.802.037.6984
Email info@personneltyfit.com
www.personneltyfit.com
5)
6)
Relationships are the heart of leadership and to build them, you must
showcase the utmost in professional behaviour and resilience by nurturing
and building a tough, resourceful and creative workforce.
The Harvard business review 2002 described Resilience as ....more than
education, more than experience, more than training, an individuals level
of Resilience will determine who succeeds and who fails.
Therefore in todays challenging economic situation there is need for your
organisation to raise the bar in ensuring the emotional wellbeing and
ensure the professional development of your staff is made a priority.
1A Femi-Ayantuga Crescent, Surulere, Lagos
Tel- +234.808.595.2772,
+234.802.037.6984
Email info@personneltyfit.com
www.personneltyfit.com
8)
GOAL SETTING
The Three P's
S.M.A.R.T. Goals
Prioritizing Your Goals
Visualization
MODULE 2
MODULE 3
PLANNNG WISELY
Creating Your Productivity Journal
Maximizing the Power of Your Productivity Journal
The Glass Jar: Rocks, Pebbles, Sand, and Water.
Chunks, Block, and Tackle
Ready, Fire, Aim!
MODULE 4
TACKLING PROCRASTINATION
Why We Procrastinate
Nine Ways to Overcome Procrastination
Eat That Frog!
MODULE 5
CRISIS MANAGEMENT
MODULE 6
MODULE 7
MODULE 8
SETTING A RITUAL
What is a Ritual?
Ritualizing Sleep, Meals, Exercise
Examples of Rituals
Using Rituals To Maximize Time
MODULE 9
MEETING MANAGEMENT
Deciding if a Meeting is Necessary
Using the PAT Approach
Building the Agenda
Keeping Things on Track
Making Sure the Meeting Was Worthwhile
MODULE 10
ALTERNATIVES TO MEETINGS
Instant Messaging and Chat Rooms
Teleconferencing
E-mail Lists and Online Groups
Collaborating Applications
END.